The pros and cons of using Miro to create a Customer Journey Map / Part 2

Is Miro the right Customer Journey Mapping tool for you? And what are the pros and cons of using it on a daily basis? That's what you're going to find out in this video.
In the first part of Miro review we looked at how to build the basic structure of a customer journey map.
Watch PART #1 👉 go.servicedesi...
In this second video you'll learn about some of the more advanced features like sharing and exporting.
We wrap this serie up with my take on when I would consider Miro as my Customer Journey Mapping tool.
Hopefully these videos will help you to make a more informed decision if Miro is the right tool for you!
👉 Try MIRO go.servicedesi...
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[@penangiteInAU]

Marc, this tutorial is very helpful. Please do more of this kind of practical short sweet tut.

[@asimkshaikh]

One of the main issues I find is the versioning of miro boards. I have to duplicate boards if I have to keep a version for reference before making a major change.
The other issue is that it can get messy when multiple people are working on it at the same time in terms of alignment, text wrapping etc on wire flows.

[@Servicedesignshow]

That's really useful information. Thanks for sharing Asim.

[@ДмитрийРешетняк-ъ8к]

Спасибо за подробный бзор 👍

[@SDIcons]

good show

[@mginglessis]

excellent, thank you. What would be the other better tools that you mention? Thanks!

[@Servicedesignshow]

You can find them in this article www.servicedesignshow.com/customer-journey/tools/

[@ruksanakabir46]

i like your accent 😜