Quality Improvement + Homelessness

Every system is perfectly designed to get the results it gets.
This idea is at the heart of quality improvement, the applied science of using systems change to improve outcomes.
Quality improvement has transformed industries, like manufacturing and aviation. But the performance of systems doesn’t just determine the quality of goods and services but also the conditions of life, like health and housing.
1. Coordinate around a shared aim.
2. Assemble a nimble, integrated team.
3. Capture, track and use real-time, by-name data.
4. Establish a testable menu of strategies.
5. Share knowledge to accelerate progress.
6. Be tight on aims, measurement and outcomes, but loose on how teams get there.
Kedar Mate, President and CEO, Institute for Healthcare Improvement ‪@IHIvideo‬
Beth Sandor, Co-Director, Built for Zero
Rosanne Haggerty, President and CEO, Community Solutions