how does Pinpoint pass attributes to the call center? the call center treats the call as any other inbound call, so we get the CID or number dialed. However, what about a name associated with that number, can pinpoint pass that as an attribute that references a column in the CSV file uploaded to the dialer, or are required to create a lambda to look up the number in a DB? If the contact flow defines the working queue, what determines the queue, what you select in the campaign or what is in the contact flow? The entire issue of having call center folks also being able to log into the AWS Console to setup Pinpoint is also potentially an issue. When will that interface be unified in the Connect dashboard, safeily available to call center managers? Nice to see AWS continuing to mature the Connect service, but this has a long way to go to match the functionality of campaign dialers that dictate the expectations of professional call center managers. Keep up the work, we know you will get there!
Hi there, your feedback has been heard. 👂 I have taken the steps to get visibility on this by the appropriate team. 👀 Also, as your thoughts and opinions are valued at AWS, if you have anything else to share with us this article will guide you on how to do so: go.aws/feedback. Best wishes, and thanks alot for the encouragement! ^DC
When I do this I get errors, I can't execute the outbound dialer, it stick and it doesn't move or other entries in the segment tell me isn't supported. Can you share the segment file?
I'm sorry for any trouble, Daniel! If you'd like, feel free to ask our community of experts for thoughts and insight: go.aws/aws-repost. For additional help methods, you may review these options: go.aws/get-help. 🛠️ ^LD
It would be seriously beneficial to show the CSV format because I can't seem to find the proper format for a voice campaign.
how does Pinpoint pass attributes to the call center? the call center treats the call as any other inbound call, so we get the CID or number dialed. However, what about a name associated with that number, can pinpoint pass that as an attribute that references a column in the CSV file uploaded to the dialer, or are required to create a lambda to look up the number in a DB? If the contact flow defines the working queue, what determines the queue, what you select in the campaign or what is in the contact flow? The entire issue of having call center folks also being able to log into the AWS Console to setup Pinpoint is also potentially an issue. When will that interface be unified in the Connect dashboard, safeily available to call center managers? Nice to see AWS continuing to mature the Connect service, but this has a long way to go to match the functionality of campaign dialers that dictate the expectations of professional call center managers. Keep up the work, we know you will get there!
Hi there, your feedback has been heard. 👂 I have taken the steps to get visibility on this by the appropriate team. 👀 Also, as your thoughts and opinions are valued at AWS, if you have anything else to share with us this article will guide you on how to do so: go.aws/feedback. Best wishes, and thanks alot for the encouragement! ^DC
When I do this I get errors, I can't execute the outbound dialer, it stick and it doesn't move or other entries in the segment tell me isn't supported. Can you share the segment file?
Can I have the sample flow for outbound campaign
Here you go, Said: go.aws/44XD6xY. 👈 ^RF
It seems pinpoint dosent work with amazon connect it always get stuck
I'm sorry for any trouble, Daniel! If you'd like, feel free to ask our community of experts for thoughts and insight: go.aws/aws-repost. For additional help methods, you may review these options: go.aws/get-help. 🛠️ ^LD
I thought that this guy was an AI :)