S8-Ep21: Achieving Employee-Centric Leadership - A Leader’s Food for Thought

Guest: Heather Krentler
Employees want to be heard. They want to know their employer wants the best for them. Continental Services heard - and worked hard to innovate their company culture to fully focus on the employee journey. Heather Krentler, Continental’s chief administrative officer, joins host Maureen Metcalf to explore Continental’s employee-led culture and how it came to be; the changes made not just to engagement, but sourcing the best talent in the first place; and how leaders embraced the new employee-centric culture. The results have been remarkable: a happy staff really does lead to a pleasant bottom line!
Here's what Heather and Maureen cover:
• How part of the Great Resignation and Quiet Quitting stem from people - your staff - asserting more control over their lives;

• Why compensation doesn’t cut it as the only benefit to retain a valuable employee; and

• Why the best ideas tend to come from the front line, not the back office.

See an excerpt from this interview on TH-cam at bit.ly/Heather-YT .
For daily wisdom from our guests, be sure to follow us on Twitter: @IL_Institute .
Other episodes you'll enjoy:
• What Your Team REALLY Thinks…in Real Time - with Greg Moran (www.podbean.co...)

• Leading with Care in a Tough World - with Bob DeKoch & Phil Clampitt (www.podbean.co...)

• Joy at Work! - with Roxanne Brown & Edward Cook (www.podbean.co...)

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RESOURCES:
• You can learn more about the employee-centric initiatives Heather and her team have created at ContinentalServes.com (www.Continental...) .

• Or contact Continental via LinkedIn at / continental-services-m... .

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OUR PODCAST TEAM:
Host & Executive Producer: Maureen Metcalf
Editor & Producer: Dan Mushalko
Video & Graphics Editor: Devon Mushalko
Associate Producers Extraordinaire: Luigi Morelli & Connor Carson
CONNECT WITH US:
Facebook: / innovativeleadership
TH-cam: @InnovatingLeadership
Twitter: @InnoLeader
LinkedIn: / innovativeleadershipin...
Website: InnovativeLeadership.com
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About Our Guest:
Heather Krentler is the Chief Administrative Officer for Continental, a food management company that specializes in “Food Your Way”: providing flexible food solutions for a flexible workforce. After fifteen years in advertising and media, Heather transitioned to the food industry in 2017 and has been dedicated to building consultative and collaborative centralized services for a rapidly growing enterprise ever since, including Human Resources, Marketing, Systems Management, Risk Management, Loss Prevention, and Project Management. She brings a passion for service to the table and specializes in leadership development and change management as a Gallup-Certified Strengths-Based Coach.