Thank you for taking the time to write the review, ive been there once before and i am going again in 5 months. Thanks again for posting and hope your next vacation is a great one.
Thank you for the detailed review. Like someone mentioned earlier, the hotel management seem to have gone above and beyond to acknowledge your concerns and even made promise to make improvements based on your feedback. I feel it’s a world class response. I don’t see any sarcasm in that response at all. I have been to several upscale hotels/resorts in Cancun, including Royalton, and most of the complaints you mentioned is not unique to Royalton. For example, Hilton and Hyatt Rivera are close to Royalton and do not have buses picking anyone from the airport either. I was expecting some fun experiences you had that could add to my family’s annual Cancun vacation, but all I got was nothing but complaints😳
You can watch the vlogs and in there you will see the fun. You are missing the whole point of a review. My videos are not to make people feel good. It’s to provide feedback based on our stay. I also mentioned in the video that my experience is unique to my travel journey and it can vary per each person. Nothing there states for you not to book or visit this resort. I have high standards and when paying hard earned money, I expect it to be such. We have traveled to more than 50 countries and have stayed in many hotels. We know when a service is great and when there is room for improvement. This hotel was great, but we wanted to show the areas of improvement as well. There are other comments on this video stating that they faced similar problems. So, this is not unique situation.
Thank you for your expansive review. I do hope the general manager took your suggestions to heart and made some changes. I am heading there this summer.
Thank you for the kind words. That is my hope. Wishing you an enjoyable time while there and a much better experience than what we had when you go there.
Thanks for the video and review. I am due to go here in august for 2 weeks so i have been reading reviews and watching vlogs to get an idea of how the hotel is. I have seen a lot of mixed reviews to be honest and it was causing me to consider changing our holiday to go back to holiday village in turkey which we love and is a easy 10/10. I shall be back after our family holiday and update. Happy hol's peeps enjoy.....
Glad you gave info on the cabanas not having a reservation process. As that’s something I look for when on holiday, a cabana or day bed. To me it’s just not a proper beach or 5* holiday experience if I don’t get this in. Just a very personal preference!
This is the kind of review I like. I don’t think you were complaining, some people just have different standards when spending thousands of dollars on a trip. I stayed at the Royalton St Lucia, & it was great. Im planning to stay at this one in July, but now im considering the Royalton Splash Riviera.
Thank you for your feedback. I agree. If you are spending that much money, you expect a certain level of service. Splash is newer and from what I have read, they have much better service. Maybe because it’s new. Hope you enjoy your trip whether you choose Splash or Not.
How is it scarstic? I wish i got a response like that from my nightmare holiday last year they even said you can contact them if you ever wish to go again
Sarcastic in the way that it came across to me based on my review on TripAdvisor. As stated in the video, it’s what it came across to me. Or maybe I was overacting. Either way, I paid a lot of money for this vacation and I wouldn’t expect any less on the service. Otherwise I could’ve stayed elsewhere for a cheaper cost.
Were the restaurants air conditioned when you were there? We went a year ago and wouldn't return simply because of that. Specifically the buffet and the steak house were insufferably hot. I agree about the mosquitos and some of the disrepair in the rooms. We enjoyed our stay much like you due to the incredible staff in much of the hotel but I don't think I would return given all the options out there.
Definitely recommend it. It’s just that you may want to eat earlier or later. So the busiest times were between 6/6:30-8:00PM. Eating around 5:30-6/6:30 or after 8:00PM will allow you to have a table and avoid huge crowds. Also, since they have opened Splash next door, it might not be as crowded since most families are now choosing Royalton Splash for their cool Water Park and Lazy Pool.
It really depends on the budget and what you are looking to do and if children are involved in this trip. My top family resorts in that area will be: 1)Nickelodeon Resort, 2)The Grand at Moon Palace, 3)Planet Hollywood For Adults only or older kids: 1)Royalton CHIC, 2)Hyatt Ziva Riviera, 3)Leblanc Spa and Resort
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@@ThePanzoAdventures definitely small kiddos. Thanks. Have you tried Paradisus?
@ we have yet to stay there. I like to recommend places where I have stayed at so that way you are getting my honest opinion. But for a trip with kids: The three mentioned above and then Royalton Riviera Cancun, The Moon Palace, Hilton. Those are definitely going to be great stays.
This part of Cancun will not have the turquoise water because of the mangrove swamp in the water, which causes a lot of seaweed. If you want a turquoise water beach, the hotel zone (zone hoteleria) will your best option or the northern part of the Cancun peninsula.
You paid over 25k? In pesos or dollars? I couldn't imagine you paid 25k in dollars. I'm currently looking at pricing for 5 nights junior swim up for 3k dollars. How did you pay so much more?
This is an incredibly thorough review. Thank you! I was planning to stay here with my soon to be one year old in the winter now am giving it second thoughts. Any recommendations for what is a 5 star resort in Maya Riveria or Cancun? And what may be a better place to stay?
Thank you for a wonderful feedback. As the video stated, each individual stay may differ. So, please don’t let our video spoil your stay. But, there are also other five star or other resorts that are great. Here are my recommendations: The Grand at Moon Palace, The Royalton Splash, The Grand Palladium, The Nickelodeon Resort just to name a few in the area that will be great for family trip and kids will enjoy.
@@ThePanzoAdventures I agree, if you have kids the Grand Moon Palace or Iberostar Paraiso Maya is probably your best choice. Our only complaint about the Moon Palace is the beach. The beach itself it very nice but the water is not the typical crystal blue like the hotel zone. It's very similar to the Royalton, brown water and tons of sargassum seaweed. The grounds at the Moon Palace and Iberostar are massive, the Iberostar is beautiful. The food at the Grand was great and Iberostar was a close second. Both have water parks for kids and adults but the Grand was an awesome kids area and two arcades..all of which is included.
@@ThePanzoAdventures Thanks a lot for the detailed review. For Kid club what's the time slot. Is it open throughout the Day. And Zen is the only restaurant which needs prior reservation or its same for others?
Why do you take the response as sarcastic? The person even went above and said they would contact their chefs about it. However i do think that your concerns were rightful, i would be in awe if my room had mosquitos day 1 that was crazy, perhaps thats why she was trying to change your room 'sus'? either way thats insane. Can you tell me what youre comparing this stay to? i see you travel a lot so im curious what your standard is :) great review and good shots of the resort. Was extremely useful for my visit late in may. Hope to see some improvements on the stuff you commented on. Also what do you mean 25k? points? USD? CAUSE THATS WILD. I just booked for 2.2k for 7 nights.
Thank you for the comment. As stated on the video, it could be the way I perceived their response on the food part. You have to read my review in order to understand my comment. Our comparison to this hotel shouldn’t matter much as the hotel should still strive for the star that they claim to be. We have stayed at The Grand at Moon Palace, Hyatt Ziva, and other Marriott hotels in Cancun that had much better service and meal. This resort is good one, but it just doesn’t meet our requirements or standard based on many factors. As for the cost, you are correct on the confusion. I misspoke. We payed just under $2900 for the four days of our stay there. Anyways, the point of the video is to provide an honest review based on our experience during our visit. Each person’s experience is unique and can differ from others.
@@ThePanzoAdventures had a friend tell me they had bed bugs in their hotel room here so I’m hoping my stay is better. Thanks for the insight I watched all the vlogs on the resort as well :)
@@richardramfire3971 Absolutely, i didnt mean it that way i was just wanting more information. I went there not that long ago and had a pretty awful experience myself which is why i was asking him questions to kinda gauge what i was going to experience.
Honestly I love reviews like this but to be honest your only paying just over $600 which isn’t bad for a week in the Caribbean….is it? We can’t even get that self catering to Spain. Thanks for the review 👍🏻👍🏻
Man you got ripped off, I just paid 12k for 2 weeks for a walk out pool for a junior suite with walk out pool with diamond club pass. 2 adults and 3 kids and we get a butler
I’m sorry to hear that you faced similar issues. The goal of my video is to inform travelers of the issues and hopefully the hotel will improve. But I’m guessing that they don’t want to listen to the feedback from its customers.
Thank you for taking the time to write the review, ive been there once before and i am going again in 5 months. Thanks again for posting and hope your next vacation is a great one.
Thank you for the positive feedback. Hope you enjoy your second stay there.
Thank you for the detailed review. Like someone mentioned earlier, the hotel management seem to have gone above and beyond to acknowledge your concerns and even made promise to make improvements based on your feedback. I feel it’s a world class response. I don’t see any sarcasm in that response at all.
I have been to several upscale hotels/resorts in Cancun, including Royalton, and most of the complaints you mentioned is not unique to Royalton. For example, Hilton and Hyatt Rivera are close to Royalton and do not have buses picking anyone from the airport either. I was expecting some fun experiences you had that could add to my family’s annual Cancun vacation, but all I got was nothing but complaints😳
You can watch the vlogs and in there you will see the fun. You are missing the whole point of a review. My videos are not to make people feel good. It’s to provide feedback based on our stay. I also mentioned in the video that my experience is unique to my travel journey and it can vary per each person. Nothing there states for you not to book or visit this resort. I have high standards and when paying hard earned money, I expect it to be such. We have traveled to more than 50 countries and have stayed in many hotels. We know when a service is great and when there is room for improvement. This hotel was great, but we wanted to show the areas of improvement as well.
There are other comments on this video stating that they faced similar problems. So, this is not unique situation.
Thank you for your expansive review. I do hope the general manager took your suggestions to heart and made some changes. I am heading there this summer.
Thank you for the kind words. That is my hope. Wishing you an enjoyable time while there and a much better experience than what we had when you go there.
Thanks for the video and review. I am due to go here in august for 2 weeks so i have been reading reviews and watching vlogs to get an idea of how the hotel is. I have seen a lot of mixed reviews to be honest and it was causing me to consider changing our holiday to go back to holiday village in turkey which we love and is a easy 10/10. I shall be back after our family holiday and update. Happy hol's peeps enjoy.....
Can’t wait to hear about your trip
Thank you for a very honest review. This is very helpful
Thank you for the positive feedback. Glad to hear the review was helpful.
Very nice attention to detail
Thank you!
Glad you gave info on the cabanas not having a reservation process. As that’s something I look for when on holiday, a cabana or day bed.
To me it’s just not a proper beach or 5* holiday experience if I don’t get this in. Just a very personal preference!
Thank you for the assessment and your feedback. This comment really helps other viewers as well.
Excellent review! Thanks
Thank you for the kind comment!!!
This is the kind of review I like. I don’t think you were complaining, some people just have different standards when spending thousands of dollars on a trip. I stayed at the Royalton St Lucia, & it was great. Im planning to stay at this one in July, but now im considering the Royalton Splash Riviera.
Thank you for your feedback. I agree. If you are spending that much money, you expect a certain level of service.
Splash is newer and from what I have read, they have much better service. Maybe because it’s new. Hope you enjoy your trip whether you choose Splash or Not.
We had soooo many issues with customer service for my 21st birthday at the royalton in st lucia.
Helpful review
Thank you for the kind comment. I’m happy to hear that it was helpful.
Have u ever been to a hotel with every review is great 🤷🏿♂️ come on sir the reply from the hotel is a good reply enjoy your day 🙏🏿
I have high expectations.
@@ThePanzoAdventures then maybe build your own hotel because nothing in life is perfect
@@Shaft610 done deal
How is it scarstic? I wish i got a response like that from my nightmare holiday last year they even said you can contact them if you ever wish to go again
Sarcastic in the way that it came across to me based on my review on TripAdvisor. As stated in the video, it’s what it came across to me. Or maybe I was overacting.
Either way, I paid a lot of money for this vacation and I wouldn’t expect any less on the service. Otherwise I could’ve stayed elsewhere for a cheaper cost.
Were the restaurants air conditioned when you were there? We went a year ago and wouldn't return simply because of that. Specifically the buffet and the steak house were insufferably hot. I agree about the mosquitos and some of the disrepair in the rooms. We enjoyed our stay much like you due to the incredible staff in much of the hotel but I don't think I would return given all the options out there.
Thank you for your comment. When we went the AC was working. However, I must agree with you that Hunter’s steakhouse is was a bit hit even with AC on.
Great review. How long do u usually have to wait to get a table without diamond club? Would you recommend this resort to someone without diamond club?
Definitely recommend it. It’s just that you may want to eat earlier or later. So the busiest times were between 6/6:30-8:00PM. Eating around 5:30-6/6:30 or after 8:00PM will allow you to have a table and avoid huge crowds. Also, since they have opened Splash next door, it might not be as crowded since most families are now choosing Royalton Splash for their cool Water Park and Lazy Pool.
Excellent review. What make and model of drone were you using? Chair reserving is common at all resorts.
Thank you for your feedback.
The chair thing is really annoying but I guess it won’t change anytime soon.
As for the drone, we use DJI Mini 2.
If you were going to stay at an AI in cancun/ playa del Carmen for a month which resort would you choose? For family of 4 at least 1 or 2 bedroom
It really depends on the budget and what you are looking to do and if children are involved in this trip. My top family resorts in that area will be: 1)Nickelodeon Resort, 2)The Grand at Moon Palace, 3)Planet Hollywood
For Adults only or older kids:
1)Royalton CHIC, 2)Hyatt Ziva Riviera, 3)Leblanc Spa and Resort
@@ThePanzoAdventures definitely small kiddos. Thanks. Have you tried Paradisus?
@ we have yet to stay there. I like to recommend places where I have stayed at so that way you are getting my honest opinion.
But for a trip with kids:
The three mentioned above and then Royalton Riviera Cancun, The Moon Palace, Hilton. Those are definitely going to be great stays.
question about the beach. It did not look nice and turquiose blue. Is it? or more brown?
This part of Cancun will not have the turquoise water because of the mangrove swamp in the water, which causes a lot of seaweed. If you want a turquoise water beach, the hotel zone (zone hoteleria) will your best option or the northern part of the Cancun peninsula.
You paid over 25k? In pesos or dollars? I couldn't imagine you paid 25k in dollars. I'm currently looking at pricing for 5 nights junior swim up for 3k dollars. How did you pay so much more?
I mentioned it earlier in one of the comments that that was an incorrect number. We paid just over $2500 and not $25K.
This is an incredibly thorough review. Thank you! I was planning to stay here with my soon to be one year old in the winter now am giving it second thoughts. Any recommendations for what is a 5 star resort in Maya Riveria or Cancun? And what may be a better place to stay?
Thank you for a wonderful feedback.
As the video stated, each individual stay may differ. So, please don’t let our video spoil your stay. But, there are also other five star or other resorts that are great. Here are my recommendations: The Grand at Moon Palace, The Royalton Splash, The Grand Palladium, The Nickelodeon Resort just to name a few in the area that will be great for family trip and kids will enjoy.
@@ThePanzoAdventures I agree, if you have kids the Grand Moon Palace or Iberostar Paraiso Maya is probably your best choice. Our only complaint about the Moon Palace is the beach. The beach itself it very nice but the water is not the typical crystal blue like the hotel zone. It's very similar to the Royalton, brown water and tons of sargassum seaweed. The grounds at the Moon Palace and Iberostar are massive, the Iberostar is beautiful. The food at the Grand was great and Iberostar was a close second. Both have water parks for kids and adults but the Grand was an awesome kids area and two arcades..all of which is included.
Curious....what was yours 3 best resort??
The Grand at Moon Palace
Grand Palladium Costa Mujeres
Hyatt Ziva
@@ThePanzoAdventures I do trs costa mujeres ( palladium) and hyatt ziva bur the one in riviera cancun
What day in the week was the white party?
When we went there it was on Friday. But make sure you verify with the hotel as the activities can vary and schedule can change.
@@ThePanzoAdventures Thanks a lot for the detailed review. For Kid club what's the time slot. Is it open throughout the Day.
And Zen is the only restaurant which needs prior reservation or its same for others?
Why do you take the response as sarcastic? The person even went above and said they would contact their chefs about it. However i do think that your concerns were rightful, i would be in awe if my room had mosquitos day 1 that was crazy, perhaps thats why she was trying to change your room 'sus'? either way thats insane. Can you tell me what youre comparing this stay to? i see you travel a lot so im curious what your standard is :) great review and good shots of the resort. Was extremely useful for my visit late in may. Hope to see some improvements on the stuff you commented on. Also what do you mean 25k? points? USD? CAUSE THATS WILD. I just booked for 2.2k for 7 nights.
Thank you for the comment. As stated on the video, it could be the way I perceived their response on the food part. You have to read my review in order to understand my comment.
Our comparison to this hotel shouldn’t matter much as the hotel should still strive for the star that they claim to be. We have stayed at The Grand at Moon Palace, Hyatt Ziva, and other Marriott hotels in Cancun that had much better service and meal. This resort is good one, but it just doesn’t meet our requirements or standard based on many factors.
As for the cost, you are correct on the confusion. I misspoke. We payed just under $2900 for the four days of our stay there.
Anyways, the point of the video is to provide an honest review based on our experience during our visit. Each person’s experience is unique and can differ from others.
@@ThePanzoAdventures had a friend tell me they had bed bugs in their hotel room here so I’m hoping my stay is better. Thanks for the insight I watched all the vlogs on the resort as well :)
The reply made it seem like he was wining, which he was not. When you pay money you expect value. They made it seem like something was wrong with him.
@@richardramfire3971 Absolutely, i didnt mean it that way i was just wanting more information. I went there not that long ago and had a pretty awful experience myself which is why i was asking him questions to kinda gauge what i was going to experience.
I wish I saw your video before booking.
I want to hear the tea ☕️. Was it a good experience or bad one?
@@ThePanzoAdventures I don’t know yet. I will update after the trip
Honestly I love reviews like this but to be honest your only paying just over $600 which isn’t bad for a week in the Caribbean….is it? We can’t even get that self catering to Spain. Thanks for the review 👍🏻👍🏻
Thank you for the feedback.
Is this the royalton splash? Property
Nope. Just the Royalton Riviera Maya.
You paid 25k or 2.5k?
$2.5K
Man you got ripped off, I just paid 12k for 2 weeks for a walk out pool for a junior suite with walk out pool with diamond club pass. 2 adults and 3 kids and we get a butler
Where did you book through?
@@VVS888 sunwing
My honest review about this video.... is you like to complain.... even after reading the resorts response.... you complained about that... smh....
Thank you for your honest review. And thank you for watching the video.
You snooze you lose 😂
😂😂😂
But does it have to be that though?
$25k!!!? They must've seen you coming...im hoping you meant $2.5k lol
$2.5K
Everything looks so dirty!!! Wow insane
I wouldn’t everything, but yes, the rooms were not so clean. Are you planning to visit this resort?
@@ThePanzoAdventures I was looking into
This one o majestic elegance but definitely won’t be Royalton. Thank you for the amazing video
@@stefanydelossantos6701 Majestic for sure.
We had the same problems. They are a bunch of scammers.
I’m sorry to hear that you faced similar issues. The goal of my video is to inform travelers of the issues and hopefully the hotel will improve. But I’m guessing that they don’t want to listen to the feedback from its customers.
great review but u must be a well travelled holiday maker but a bit of a KAREN
Haters help my channel and views too.
I wish i watched this video before I came here. This place is TRASH complete TRASH!!!!!!
Sorry to hear you had a terrible experience. Please elaborate on where they fell short.