I'm being threatened with a lawsuit over a negative review

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  • เผยแพร่เมื่อ 9 ก.ย. 2024

ความคิดเห็น • 1.8K

  • @GoldenSound
    @GoldenSound  หลายเดือนก่อน +528

    dCS' update and apology: dcs.community/t/goldensound-headphones-com-dcs-an-update/6740
    I am pleased that this whole situation has come to an end.
    I'm looking forward to visiting dCS next week, and for now the most important thing I ask is that people refrain from giving anyone at dCS a hard time. Particularly at CanJam this weekend. The individual involved is no longer with the company, and I do not want anyone to be directing further messages their way nor giving any sort of hardship to employees who had nothing to do with this situation in the first place.
    However, I would also like to sincerely thank everyone in the community for their support the past few days

    • @ianperesmusic
      @ianperesmusic หลายเดือนก่อน +30

      That letter is WILD 👀 glad to hear things have been resolved ❤

    • @Klongu_Da_Bongu
      @Klongu_Da_Bongu หลายเดือนก่อน +134

      I don't like their apology. It's filled with ego. "My statement was issued in good faith and based on information I believed to be accurate." So he fired someone who gave him "Wrong information" - in other words, someone took the fall for his decision.

    • @NeilDeBarna
      @NeilDeBarna หลายเดือนก่อน +24

      It's great that this has been resolved and the pressure you were feeling has now been lifted. You were really fighting for every consumer and reviewer and for that you have my gratitude.
      As for you dCS, the damage has been done. I can tell you that you have lost at least one customer. I guess I'm not alone on that. If enough people think like me, only then may you have learned your lesson.

    • @benwu7980
      @benwu7980 หลายเดือนก่อน +8

      @@NeilDeBarna I probably wasn't going to stretch my budget to what would be about a 20k€ product, but, it was was close enough to have been scheduled in the audition.
      I haven't watched the review, don't tend to need reviews... that I'm never considering a dCS is not anything about GS coverage or review.

    • @bostonrailfan2427
      @bostonrailfan2427 หลายเดือนก่อน +62

      classic CYA move after bad backlash…they’re not sorry, they’re upset they looked stupid for going after you

  • @radiofreealbemuth
    @radiofreealbemuth หลายเดือนก่อน +1938

    If they thought your review caused reputational damage, this is brand suicide

    • @TheWorldTeacher
      @TheWorldTeacher หลายเดือนก่อน +31

      💯

    • @Martijn1234
      @Martijn1234 หลายเดือนก่อน +24

      Absolutely!
      Some "influencers" (I realise Cameron isn't one) can absolutely destroy a company's reputation but saying a product is awful or with negative/unfavourable reviews. In this way I can see why the employee was concerned.
      This was a negative review yes (and it didn't align with the love I had for my Bartok 2.0) but it's certainly not nasty or presenting anything other than his opinion. In fact; you can tell he really wanted to like it and was a little let down.
      They should have just offered an upgraded version to review and opened a dialogue to work out what went wrong. There may have even been a follow up review then which would have been much more positive for DCS.
      By selecting this course of action (as you say) this may be the beginning of the end for this company. Very unprofessional behaviour.

    • @benwu7980
      @benwu7980 หลายเดือนก่อน +8

      1000%
      There are brands in other spaces that I've grown to dislike for certain reasons, but this is just beyond the pale.

    • @nespressoman
      @nespressoman หลายเดือนก่อน +4

      👍👍👍

    • @Toastybees
      @Toastybees หลายเดือนก่อน +5

      ​@@Martijn1234If your content influences the opinions of other you are by definition an influencer, remove the media conditioning that has told you influencer is a dirty word, it's neutral and accurate.

  • @MichaelSheaAudio
    @MichaelSheaAudio หลายเดือนก่อน +547

    "I'm not your mommy"?!?!
    From the VP of Sales and Marketing? Guy's a child, he's the one acting maliciously, clearly.

    • @aleksoctop
      @aleksoctop หลายเดือนก่อน +43

      That's the biggest teller he's just a schoolyard bully in grownup clothes.

    • @Sophie-144p
      @Sophie-144p หลายเดือนก่อน +7

      ​@@aleksoctop a schoolyard bully that still just sucks up to the bigger guy, his company

    • @Mattje8
      @Mattje8 หลายเดือนก่อน +5

      I’d love to see how they propose to calculate damages. I suspect they have no usable evidence you have damaged sales nor can they quantify the loss.

    • @mallninja9805
      @mallninja9805 หลายเดือนก่อน +4

      Sounds like a typical Sales / Marketing guy to me, tbh

    • @oz_jones
      @oz_jones หลายเดือนก่อน +2

      ​@@Mattje8 "one BILLION dollars" Dr evil

  • @ScooTGetsClips
    @ScooTGetsClips หลายเดือนก่อน +823

    If there is anyone at dCS reading this comment, I will no longer have any plans to purchase any products moving forward.

    • @mxvmx9568
      @mxvmx9568 วันที่ผ่านมา

      they don't care to much. Their clients are not looking for such reviews.

  • @Preske
    @Preske หลายเดือนก่อน +194

    "i'm not your mommy" tells volume about the maturity of that person and they have made it VERY clear it's about their ego and feelings being hurt, not about facts.

    • @SeekingTheLoveThatGodMeans7648
      @SeekingTheLoveThatGodMeans7648 หลายเดือนก่อน +1

      This is about nosebleed price territory audiophile stuff anyhow.
      What can be said for us older fogies who don't even have good hearing in both ears? Why doesn't someone make a headphone setup into which auditory compensations can be dialed.

    • @DunnGolfing
      @DunnGolfing หลายเดือนก่อน

      Says it all

  • @AF-rd2vf
    @AF-rd2vf หลายเดือนก่อน +2424

    I will not be buying any products from dCS.

    • @Poor_Wayfaring_Stranger
      @Poor_Wayfaring_Stranger หลายเดือนก่อน +69

      don't want to assume here but mostly likely neither of us can afford it anyway 🥲but I agree with you in spirit

    • @DaveJ6515
      @DaveJ6515 หลายเดือนก่อน +3

      Too bad. I have a Rossini and it sounds great.

    • @hafler3o
      @hafler3o หลายเดือนก่อน +2

      Amen to that

    • @BL-yj2wp
      @BL-yj2wp หลายเดือนก่อน +31

      You never were in the first place.
      Me neither, it's a decent but utterly unremarkable DAC for 15 grand, nobody should be buying that.

    • @vanCaldenborgh
      @vanCaldenborgh หลายเดือนก่อน +57

      How unprofessional that company is with sentences like "I am not your mommy", I am not very confident about the quality of their products.

  • @phild5322
    @phild5322 หลายเดือนก่อน +479

    “I’m neither your mommy nor your therapist”. The guy sounds like a psychopath

    • @LesSand75
      @LesSand75 หลายเดือนก่อน +34

      This is total BS. Snark for intimidation purposes. Unprofessional. Gross. Also, companies feel WAY too emboldened to bully people around. This is a disgrace.
      And I’m happy this particular line was aired out.

    • @garydiamondguitarist
      @garydiamondguitarist หลายเดือนก่อน +12

      Sounds like the guy that wrote it could have used better parents and a therapist himself.

    • @jothain
      @jothain หลายเดือนก่อน +9

      Likely CEO or someone at top management themselves. No one in their right mind would write something like that as worker for the business. No one.

    • @Paxmax
      @Paxmax หลายเดือนก่อน +7

      In capacity as a representative for dCS that is really unhinged choice of words / behaviour. It's just a few hairs above "Yo momma" insults.

    • @C0MPUTERPHILE
      @C0MPUTERPHILE หลายเดือนก่อน +8

      Not even Saul Goodman would write something so unprofessional

  • @MrB10N1CLE
    @MrB10N1CLE หลายเดือนก่อน +294

    When you lose reputation over a negative review, so you lose even more reputation trying to sue said reviewer. Big brain move.

    • @garydiamondguitarist
      @garydiamondguitarist หลายเดือนก่อน +3

      Not big brain move, but definitely small something else move. 🍆🤏🏻

  • @akaJughead
    @akaJughead หลายเดือนก่อน +80

    By their actions, this company has just lost another customer for life.

  • @iridescentgherkin
    @iridescentgherkin หลายเดือนก่อน +587

    "...your irresponsible and overtly malicious behaviour"
    - oh the irony.

    • @doOf3r
      @doOf3r หลายเดือนก่อน +20

      I am not a Lawyer but if that isn't a Libellous statement then I don't know what is.

    • @MiGujack3
      @MiGujack3 หลายเดือนก่อน +4

      ​​@@doOf3r Yeah, I'm also not your mommy or therapist either lmaooo

    • @garydiamondguitarist
      @garydiamondguitarist หลายเดือนก่อน +1

      Exactly, says the company who like schoolyard children said "I'm not your mommy". Perhaps that person was projecting their own parental problems onto the reviewer. Not a good way to get catharsis, also unprofessional and a good way to undermine themselves.

    • @iridescentgherkin
      @iridescentgherkin หลายเดือนก่อน +1

      @@garydiamondguitarist Apparently the U.S. sales guy responsible for the emails has been fired, and DSC has released an updated statement apologising profusely for all the upset.
      Seems like it worked out in the end...

    • @garydiamondguitarist
      @garydiamondguitarist หลายเดือนก่อน +2

      @@iridescentgherkin Yeah I saw that. Smacks of being a cover your arse, damage control, backwalk a mistake move, dripping with hubris and insincerity.

  • @sadsismint
    @sadsismint หลายเดือนก่อน +109

    Negative reviews are the MOST important thing these days. So many channels are just paid promotions, overviews, too scared to show negatives.
    Finding genuine reviews of products these days, is getting harder and harder.

    • @jothain
      @jothain หลายเดือนก่อน +2

      Yes. About let's just throw some figure like >80% of reviews are stuff that I don't buy fully. Only ones that have actually made negative/neutral statements about reviewed items and who tell transparently in the beginning if item was bought or got free and where reviewer states like "all about you're going to hear states my personal opinion and that this review hasn't been approved by manufacturer".

    • @Z-add
      @Z-add หลายเดือนก่อน

      So inorder to prove unbiased is to put a negative review.

    • @TheAechBomb
      @TheAechBomb หลายเดือนก่อน +5

      ​@@Z-addnot a negative review, but point out the bad along with the good. so many paid 'reviews' simply go on and on about how the product is the best thing ever, while being careful not to say anything negative, for fear of not having their review be approved by the brand.

    • @jonathanparle8429
      @jonathanparle8429 หลายเดือนก่อน +1

      It wasn't even a negative review to begin with in my opinion, unless I am reading a different review. It seems typical of most high end audio product reviews I have read over the years in that almost everything has a relative weakness or flaw at any price.

    • @user-cm3wd5hk1p
      @user-cm3wd5hk1p หลายเดือนก่อน

      I also can’t stand TH-cam “reviews” anymore.
      Everything is all roses and sunshine with freaking everything.

  • @fatphoca5009
    @fatphoca5009 หลายเดือนก่อน +1868

    Not impressed DCS. I used to be your customer but I will never be one again if you bully reviewers.

    • @michaeleriksen4213
      @michaeleriksen4213 หลายเดือนก่อน +33

      Ditto✊✊✊

    • @pulsar7058
      @pulsar7058 หลายเดือนก่อน +31

      Same Here. Boycott.

    • @EasyGameEh
      @EasyGameEh หลายเดือนก่อน +10

      if?

    • @ToyKeeper
      @ToyKeeper หลายเดือนก่อน +24

      Based on what the guy from dCS wrote, he probably thinks the sudden reduction in sales is the reviewer's fault, instead of being a consequence of his own actions.

    • @YouTube_can_ESAD
      @YouTube_can_ESAD หลายเดือนก่อน +3

      @@ToyKeeperExactly!!

  • @user82938
    @user82938 หลายเดือนก่อน +75

    That email from them was so unprofessional.

    • @gblargg
      @gblargg หลายเดือนก่อน +6

      Their "apology" is equally disappointing. They even claim they never threatened litigation, because they didn't use that specific word. They say that "things escalated" as if this reviewer caused it. No, dCS escalated things.

  • @dukajoe
    @dukajoe หลายเดือนก่อน +504

    Hey manufacturers STOP DOING THIS. Hire someone at your company that understands BRAND EQUITY.

  • @TheZigsDk
    @TheZigsDk หลายเดือนก่อน +1077

    Sorry dCS, but this is how you get yourselves boycott

  • @emenesu
    @emenesu หลายเดือนก่อน +67

    "I'm not your mommy"? What, how is that a VP?

    • @Greanestbean
      @Greanestbean 6 วันที่ผ่านมา

      The fact that this was a VP actually makes that less surprising to me.

  • @ericstefko4852
    @ericstefko4852 หลายเดือนก่อน +560

    wow dCS can you be any more unprofessional?? I would never buy a product from a company that tries to bully reviewers

    • @thebestoffools
      @thebestoffools หลายเดือนก่อน +35

      Be careful. dCS might bully you into removing your comment. 🤭

    • @AddicteServer
      @AddicteServer หลายเดือนก่อน +1

      ​@@thebestoffools*sue

    • @jothain
      @jothain หลายเดือนก่อน +2

      @@thebestoffools Lol, they can try 😂

    • @C0MPUTERPHILE
      @C0MPUTERPHILE หลายเดือนก่อน +2

      @@thebestoffools If you only knew how many countries that have boicott laws (I'm including those that allow boicotts but put stipulations on how you do it)..

    • @5Antvin
      @5Antvin หลายเดือนก่อน

      many reviewers in the rags were on the take so this is no surprise big $$$ stereo is suspect alchemist and charlatans selling to ocd yuppie type hobbisty

  • @Matticitt
    @Matticitt หลายเดือนก่อน +133

    “I’m neither your mommy nor your therapist” just wow. He's a psychopath. What a looser.

    • @Name-gi8dr
      @Name-gi8dr หลายเดือนก่อน +6

      Dude should be blacklisted from the industry itself

    • @thecrowpit24
      @thecrowpit24 หลายเดือนก่อน

      Loser.*

    • @SeekingTheLoveThatGodMeans7648
      @SeekingTheLoveThatGodMeans7648 หลายเดือนก่อน +1

      Funny statement from a company presenting itself as purveyor of creature comfort goals.

    • @thecrowpit24
      @thecrowpit24 หลายเดือนก่อน

      @@Matticitt Loser.*

    • @atlfun08
      @atlfun08 หลายเดือนก่อน

      Totally unprofessional. It’s disgusting. They are a business and the mafia!!

  • @filipviljamaasvensson
    @filipviljamaasvensson หลายเดือนก่อน +506

    The VP of sales & marketing comes across as a psycho trying to intimidate you into submission. Very disturbing to say the least. Hope you are OK Cameron.

    • @TheChodax
      @TheChodax หลายเดือนก่อน +8

      yep, actually unhinged. To see such unprofessionalism at the top level of a company is quite troubling.

    • @richardweston4493
      @richardweston4493 หลายเดือนก่อน

      He appears to be an absolute flog.

    • @AmbientShores
      @AmbientShores หลายเดือนก่อน +4

      Typical VP

    • @mikepalmer2219
      @mikepalmer2219 หลายเดือนก่อน

      Most CEOs and people in those high level,positions are at the minimum a sociopaths and narcissists. If they cannot control something they lose it.

  • @DevJMD
    @DevJMD หลายเดือนก่อน +28

    This came up in the algorithm for me. I've just watched the review. As a loyal customer to dCS, I will no longer make any purchases (and I do a fair bit from them) as a result of their actions and not as a result of the review. The review would never have swayed me, but their childish and petty response to sending a legal threat to you is enough to scrub their name from both professional and personal use. The whole "not your mummy" sentence is wild. That's not normal, decent and humble behaviour, that's legitimately borderline psychopathic behaviour from someone representing the company at its highest level. Pathetic.

    • @jonathanparle8429
      @jonathanparle8429 หลายเดือนก่อน +6

      Same here. I always aspired to a dCS product if I were ever in a position to afford one and that includes the Bartok after reading the review. But I would not buy an dCS product now, not when I now know the sort of people in the company who created it.

  • @yogiwp_
    @yogiwp_ หลายเดือนก่อน +129

    dCS just lost a customer forever. This is disgusting.

  • @jackpaul7102
    @jackpaul7102 หลายเดือนก่อน +16

    As an audiophile, dCS is fucked. My friends and I will abandon them, forever.

  • @spamcan9208
    @spamcan9208 หลายเดือนก่อน +114

    What a self own. That "mommy/ therapist" comment tells you all you need to know. ffs, movie theaters have less projection. It's also failing basic PR 101 and a great example of what not to do. Now because they can't let perceived slights go, they'll have created the very problem they sought to fix.

    • @MiGujack3
      @MiGujack3 หลายเดือนก่อน

      Yeah, it's like they hired a ghetto mall security guard to do their PR.

  • @Noksus
    @Noksus หลายเดือนก่อน +31

    That "not your mommy or therapist" comment was totally unprofessional as is the way they just completely refuse to specify which parts were false and instead just accuse you of intentional misinformation. Just shows they are not working in good faith.

  • @MEAREMLG
    @MEAREMLG หลายเดือนก่อน +174

    sounds like an uphill battle for them to blatantly silence valid criticism

    • @AndreasLindholm
      @AndreasLindholm หลายเดือนก่อน +4

      And criticism is protected speech in most jurisdictions.

  • @OfficialGamesky
    @OfficialGamesky หลายเดือนก่อน +9

    all of this is very well said. i'm sorry you are having to deal with this shit. there is no place for a company to try and threaten a reviewer with a lawsuit

  • @grunklechubs4743
    @grunklechubs4743 หลายเดือนก่อน +206

    do they not understand how much this hurts their brand?

    • @radiofreealbemuth
      @radiofreealbemuth หลายเดือนก่อน +39

      I'm betting that this tactic has worked for dcs in the past, so they probably expected Cameron to cave and take down his review

    • @chungang7037
      @chungang7037 หลายเดือนก่อน +12

      I predict an apology or double down in this case, getting the popcorn ready.

    • @alanwhite6161
      @alanwhite6161 หลายเดือนก่อน +4

      Oh I think that leason is incoming myself

    • @jo05dk
      @jo05dk หลายเดือนก่อน +4

      It doesn't seem so. ...but I sure hope they'll learn now.. 😈

  • @bizophone
    @bizophone หลายเดือนก่อน +8

    "You're doing something I don't like. I'm going to sue you"
    "What am I doing?"
    "I'm not your mommy or your therapist."
    Who the hell is running this company??

  • @demokraken
    @demokraken หลายเดือนก่อน +167

    make a better product, dCS. On top of it your distribution channels are rubbish, will never buy your product - you did it to yourself.

  • @KBWrecker
    @KBWrecker หลายเดือนก่อน +14

    These companies must be run by 12 yr olds. Did they think we wouldn’t hear about this?

  • @sumtingyum
    @sumtingyum หลายเดือนก่อน +241

    This John guy from dCS is nuts. I auditioned dCS stacks recently in 2023 and despite the impressive specs and finishes on the exterior, none of the products' sound stood out to me. MUCH cheaper stacks and all in ones literally sounded identical clock or no clock. No one was deceived here

    • @The_Hipster_Cow
      @The_Hipster_Cow หลายเดือนก่อน +15

      100% agree, at CanJam they always setup this really fancy looking room with their expensive lina stacks and no matter what I plug into them they just sound bloated and dull.

    • @kamerafi
      @kamerafi หลายเดือนก่อน +2

      My experience exactly.

    • @chris_schenkel
      @chris_schenkel หลายเดือนก่อน +8

      Lawsuit incoming.

    • @RegebroRepairs
      @RegebroRepairs หลายเดือนก่อน +18

      Of course they sound the same. DACs are a solved issue and has been for decades. You can buy cheap single chip solutions that will literally have a conversion quality that is several orders of magnitude better than human hearing could ever distinguish, and they only cost a few dollars.
      The ONLY thing that is tricky in audio is the conversion between vibrations and electricity and back. Every other bit is a solved problem.

    • @benwu7980
      @benwu7980 หลายเดือนก่อน +2

      As someone in the market for one at the moment (well, a few months away), what did you end up going with? My shortlist got shorter by one.. so am waiting to do a side by side of the AR Dac9, PS Direct Stream and the Meridian Ultra.
      Budget is not quite yet set.

  • @RockyPixel
    @RockyPixel หลายเดือนก่อน +19

    It's like these lawyers never heard of the Streissand Effect.

  • @shilu6979
    @shilu6979 หลายเดือนก่อน +85

    no dCS, this is the worst advertising they could do

  • @audioessence-ch
    @audioessence-ch หลายเดือนก่อน +9

    We really appreciate watching your honest reviews and stand with you! Keep up the great work! Tom from Audio Essence Switzerland.

  • @peterphan227
    @peterphan227 หลายเดือนก่อน +494

    The review came out in 2021? Great job resurrecting bad press, and starting even worse bad press, dCS! 😂

    • @TheWorldTeacher
      @TheWorldTeacher หลายเดือนก่อน +15

      💯

    • @roryr679
      @roryr679 หลายเดือนก่อน +34

      They didnt take Streisand effect 101

    • @hanovergreen4091
      @hanovergreen4091 หลายเดือนก่อน +3

      @@roryr679 No lie.

    • @mydevices768
      @mydevices768 หลายเดือนก่อน

      🤣🤣🤡🤡🤡🤡🤡

    • @MozzaBurger88
      @MozzaBurger88 หลายเดือนก่อน

      Chad move 😅

  • @bastionshadowpaw
    @bastionshadowpaw หลายเดือนก่อน +13

    hi, This is what it's called . A Slapp suit. A strategic lawsuit against public participation.
    the objective is not to take a legal route towards a rightful claim, but to mire the defendant in legal costs and intimidate them into silence. there's quite alot of precedent , and it exploits the legal system's weakest spots in favor of the party with the deepest pockets.

    • @peterfitzpatrick7032
      @peterfitzpatrick7032 29 วันที่ผ่านมา +1

      aka... "The Process IS the Punishment" ... 😒

  • @Guderian0617
    @Guderian0617 หลายเดือนก่อน +82

    Some advice for dCS: spend your money on R&D instead of lawyers, then your products may actually be good

    • @mxvmx9568
      @mxvmx9568 หลายเดือนก่อน +3

      they spent. These guys had some problems in their review and this is why they are not telling him what's wrong. They want to show to the industry that having AP setup is not making them a top reviewers. Same with their personal preferences when they tell tus hat it is "not my sound" and it is not 15k sound.

    • @garyharris8082
      @garyharris8082 หลายเดือนก่อน

      @@mxvmx9568 These guys who specifically are these guys?

  • @hogio
    @hogio หลายเดือนก่อน +6

    I saw your Bartok review a few months ago after two of my audiophile friends whose ears I trust got a loaner from a friend of theirs.
    Simple story, they auditioned the Bartok at their system.
    I wanted to listen but they had to return the Bartok to its owner.
    But they gave me a summarized impression. Too smooth. It's so smooth it's lacking details, texture and excitement.
    Trusting their judgment, but being a little curious if not skeptical, I research Bartok review. Your review confirmed their conclusions. You nailed it.
    For context, the Bartok was compared to Mola Mola Tambaqui and Bricasti M1 DACs.

  • @jemaglr5316
    @jemaglr5316 หลายเดือนก่อน +876

    Bye DCS! 👋🏼

    • @imacactus2
      @imacactus2 หลายเดือนก่อน +1

      Buy DCS! 💸

    • @RafiGish
      @RafiGish หลายเดือนก่อน +24

      @@imacactus2 You're not even remotely funny.

    • @nespressoman
      @nespressoman หลายเดือนก่อน

      @@imacactus2 Nice that you support a company that has bad morals and are bullies. 🤑

    • @ReclaimerTyphoon
      @ReclaimerTyphoon หลายเดือนก่อน +1

      @@RafiGish I thought it was *remotely* funny.

  • @keithbroughton4476
    @keithbroughton4476 หลายเดือนก่อน +3

    I have full read the apology from dCS provided by your link. Looks to me like the CEO is clear sighted enough to see the problem and has taken appropriate action.
    Standing your ground and fighting against unreasonable push back, rather than caving to pressure, is commendable.
    Well done sir!

  • @alpro3714
    @alpro3714 หลายเดือนก่อน +101

    corporate bullying is unacceptable. Thank you Goldensound, not for the review itself but for making these bullying threats public. I will just exclude any DCS products from my shopping list.

  • @leokimvideo
    @leokimvideo 27 วันที่ผ่านมา +2

    This is going on all the time now, so many producers are being taken out. My strongest advice is contact Louis Rossmann TH-camr as he fully understands the legals around what can be said online. Going by the very wordy letters to you they certainly need legal advice to argue their point. It's pure scare tactics. Hold strong against this attack.

  • @ZReviews
    @ZReviews หลายเดือนก่อน +181

    So, do they have to initiate a whole new threatening email chain about this video too? Or can they just amend the previous?

    • @yyams
      @yyams หลายเดือนก่อน +20

      Good point... by the sounds of it they'll be threatening legal action for this video claiming damage to their reputation caused by GS telling people they are doing something frankly insane to him, which will massively damage their reputation.

    • @loonation2185
      @loonation2185 หลายเดือนก่อน +3

      I bet ZReviews can't relate to this issue .

    • @Harrisongrey19
      @Harrisongrey19 หลายเดือนก่อน

      Zeos you are trash

    • @HeroOfTheWeb
      @HeroOfTheWeb หลายเดือนก่อน

      @@loonation2185 I've heard him give negative reviews on a lot of things. I assume you're just being a sandy butthole for no reason?

    • @irel4nd
      @irel4nd หลายเดือนก่อน +3

      No no no… The new email chain is scheduled for 2027.

  • @bobnewby9129
    @bobnewby9129 หลายเดือนก่อน +7

    dCS just put themselves on the "do not buy" list. I don't support bullies.

  • @TheGamerUnknown
    @TheGamerUnknown หลายเดือนก่อน +166

    A real case of the Streisand Effect in action. That review was 2-3 years old and NOW they make a big stink of it. No doubt other audiophile content creators will end up speaking out against this kind of action, which ends up just highlighting the review more.
    If they had just stayed quiet, not too many people would have seen the review. (In the grand scheme of things) And it would have just been one review amongst many.

    • @RennieAsh
      @RennieAsh หลายเดือนก่อน +10

      Yep I didn't even know what dCS is until this random video popped up. Now they join Tekton I suppose lol

    • @Peace_Guard
      @Peace_Guard หลายเดือนก่อน +1

      And also this is their weakest product in the lineup, comparatively against competition at a particular price point. Their highest ones are actually one of the industry leading.
      Now, this will affect their entire lineup.

    • @MonsieurArlequin
      @MonsieurArlequin หลายเดือนก่อน +1

      The thing I suspect is that their sales has been dropping and they started attacking negative reviews to possibly save their sales. but I think this would be the end of them

    • @RoamingAdhocrat
      @RoamingAdhocrat หลายเดือนก่อน +2

      I never even knew about this channel until five minutes ago

    • @themonsterunderyourbed9408
      @themonsterunderyourbed9408 หลายเดือนก่อน +1

      Maybe they had to gather a few years of sales data to prove that they lost sales because of the review?

  • @iiWiReviews
    @iiWiReviews หลายเดือนก่อน +9

    I can only imagine the amount of stress and irritation you're going through. Being threatened and bullied this way for a perfectly balanced review is some classic evil-corp behaviour. I'm glad some big guys like LTT are offering help already. Negative publicity will put some serious heat on them and I expect public apology is coming your way soon... Hang in there and keep up with great work! 👍

  • @radicalrealmrecordings42
    @radicalrealmrecordings42 หลายเดือนก่อน +110

    Boycott DCS (not that many would buy their overpriced products anyway)

    • @jemaglr5316
      @jemaglr5316 หลายเดือนก่อน

      @@radicalrealmrecordings42 +1

    • @TheWorldTeacher
      @TheWorldTeacher หลายเดือนก่อน +5

      💯

    • @ryanscott68
      @ryanscott68 หลายเดือนก่อน +4

      go one step further, do not buy from ANY company that sells dCS, regardless of the product.

  • @bootinnj
    @bootinnj หลายเดือนก่อน +7

    0:17 I dont know who you are never heard or saw this review and dont care about the peice of kit.However, any company calling slander on someone for giving their honest feedback and or review is petty and means the company has fears over this channel i have never seen nor heard of as well as a product i couldnt care less about. its pathetic and petty to tie up legal system and finances for this im sorry this happened to you sir/ I know it is of little comfort in this situation. But wish you the best outcome.

  • @vladipp2850
    @vladipp2850 หลายเดือนก่อน +47

    I will refuse to buy any dCS products. And I was actively considering buying a Rossini APEX player. I value honest reviews. All my support go to the *very* few honest reviewers out there, I hate corporate bullies and I am *Hugely* disappointed by dCS.

  • @wellstrung2
    @wellstrung2 หลายเดือนก่อน +4

    Sounds just like TH-cam. Strike your comments down but won't tell you which ones they didn't like

    • @Afura33
      @Afura33 หลายเดือนก่อน

      Oh yea that's a classic youtube move lol, asking you to stop doing what you do but at the same time not telling you what exactly you should stop doing :D

  • @1337sim1
    @1337sim1 หลายเดือนก่อน +429

    MQA 🚫 Tekton 🚫 dCS 🚫
    Now what?

    • @jondu-sud274
      @jondu-sud274 หลายเดือนก่อน +7

      Well said

    • @GawainDragon
      @GawainDragon หลายเดือนก่อน +2

      What did Tekton do?

    • @annebokma4637
      @annebokma4637 หลายเดือนก่อน +41

      ​@@GawainDragonthreatened law suits... Against Erin

    • @cristobalhansu
      @cristobalhansu หลายเดือนก่อน

      @@GawainDragon th-cam.com/video/ItAwcW-3Kv4/w-d-xo.html

    • @MasterofPlay7
      @MasterofPlay7 หลายเดือนก่อน +7

      boycott these companies lol

  • @stevvieb
    @stevvieb หลายเดือนก่อน +4

    Another company to add to the list of companies I will NEVER purchase from again. I think they have damaged themselves.

  • @eurly93
    @eurly93 หลายเดือนก่อน +46

    The letter at 3:30 has "Sincerley Disappointed, Karen" written all over it. Crazy that came from a 'VP'

  • @RecordingStudioLoser
    @RecordingStudioLoser หลายเดือนก่อน

    Good on you. This absolutely happens and it’s quite frustrating when brands aren’t interested in improving but rather just avoiding scrutiny.

  • @kesamek8537
    @kesamek8537 หลายเดือนก่อน +53

    Well even if I disagree with reviewers about any particular dCS product opinions, I sure won't be buying any based on corporate bullying behavior.

  • @Edwardball
    @Edwardball 27 วันที่ผ่านมา +2

    As a marketing director and someone who loves hi-fi, I’m just going to say that if I had worked for DCS this never would’ve happened. In this day and age this is absolutely the worst thing that they could’ve done for PR. If I was the director of the company and was advised to do this, I will be sacking whoever was involved. If this was the Directors idea then they deserve the terrible attention that this will course. There is 100 different ways that this could be dealt with that would’ve had a positive outcome. Going down this line and actually using language that tilts towards immaturity of character is unbelievable. They need to reevaluate this, get on top of it right away with a positive strategy, and do the right thing if this is not going to impact on sales for the next few years.

  • @archstanton1628
    @archstanton1628 หลายเดือนก่อน +63

    40 grand for a DAC? These guys are clowns, as presumably are their customers.

    • @jackpijjin4088
      @jackpijjin4088 หลายเดือนก่อน +4

      Holy fuck, 40 grand? In 2024? (Well, in whatever year the original review was published.)

    • @MiGujack3
      @MiGujack3 หลายเดือนก่อน +7

      Yeah, reviewers need to call out ridiculous prices far more often. That paperweight costs 500usd to produce AT BEST.

    • @Netbug
      @Netbug หลายเดือนก่อน

      My cap for any component is $5K.

  • @Netbug
    @Netbug หลายเดือนก่อน +2

    That email response was extreme cringe. Glad I saw this, I just filtered them from my shopping results.

  • @gregharvey2173
    @gregharvey2173 หลายเดือนก่อน +70

    I will never buy a DCS product in light of this. Thank you GoldenSound. MolaMola T next for me I guess.

  • @RandomGreenFishPhone
    @RandomGreenFishPhone หลายเดือนก่อน +5

    If they are willing to sue people who write negative reviews, I suspect they are also willing to pay people to write positive reviews and post them on the hifi and other audiophile sites. But that is just my opinion (Please don't sue me too DCS).

  • @nextsibling
    @nextsibling หลายเดือนก่อน +32

    Some brands will never learn. The damage they are doing to themselves with this is far greater than a 3 year old review most have already forgotten will ever do.

    • @TonyTapay
      @TonyTapay หลายเดือนก่อน +4

      It's mind blowing, really. The power of the ego to override all rationality and caution.

  • @GH-zs8eq
    @GH-zs8eq หลายเดือนก่อน +1

    Love reviewers who are independent and with backbone! I will support you every step of the way Goldensound! 💪💪💪

  • @aceofspades6667
    @aceofspades6667 หลายเดือนก่อน +39

    This happened to Erin’s audio corner by tekton speakers as well. Tekton did this to several TH-cam reviewers including new record day. There is a trend of Hifi manufacturers who use these intimidation tactic to threaten reviewers.

  • @ryanguy6789
    @ryanguy6789 หลายเดือนก่อน +3

    What you are doing by standing up to this is very admirable and important for the industry as a whole. They do not like your review, so they are trying to use the excuse that it contains inaccuracies because they are unable to have any grounds off the fact that a review was published which they do not like. Thank you for exposing this and fighting the fight for the entire industry. Reviewers are entitled to make positive and negative reviews of products - that is the entire point of the review. We are not looking for sales pitches or sales men when we watch a review of a product. We are looking for the reviewers opinion of the value of the item.

  • @user-dh7lt4we2t
    @user-dh7lt4we2t หลายเดือนก่อน +310

    what the fuck dCS

    • @chucksurgeonertribute2113
      @chucksurgeonertribute2113 หลายเดือนก่อน

      Trust me, you dont want to know!🤣😇🥰😍💘❤‍🩹💯👍

    • @xeicv
      @xeicv หลายเดือนก่อน +4

      What the f*ck is dCS?

  • @Bareian
    @Bareian หลายเดือนก่อน +4

    I'll make sure to steer clear of DCS.

  • @OCDHIFiGuy
    @OCDHIFiGuy หลายเดือนก่อน +121

    Just became aware of you guys !! We stand against censorship of honest opinion in our HiFi Tribe ! We support you wholeheartedly ! All 28K of us... we will showcase this in my livestream tonight at 9PM EST

    • @grahamwhatling1871
      @grahamwhatling1871 หลายเดือนก่อน +6

      Great to see Mikey and the Tribe in support! 🙏

    • @AlphaQ922
      @AlphaQ922 หลายเดือนก่อน +3

      Well done Mike.. thx 🙏

    • @falconquest2068
      @falconquest2068 หลายเดือนก่อน +1

      Amen Mickey!

    • @Afura33
      @Afura33 หลายเดือนก่อน

      Nice brother.

  • @Freakinreviews
    @Freakinreviews หลายเดือนก่อน +1

    I've dealt with such legal bullying. The best course of action moving forward is to get a lawyer who can handle these types of threats. Then it's just a matter of replying with a CC to include your lawyer, and you'll usually never hear from them again. They know they don't have a legal leg to stand on (unless you made slanderous statements), but instead rely on bullying and fear of financial loss to fight them. Once they see a lawyer involved, they tend to back down because they know they'll lose. It's best not to send detailed replies because they may be able to twist your words into a "confession" that you did something wrong. Glad to see that it all got straightened out.

  • @20gibbon
    @20gibbon หลายเดือนก่อน +20

    it makes their company look so bad, he's doing more damage than any review could ever do. They would probably lose the court case anyway because there's no basis to their argument. You are correct, we can not allow this sort of behaviour towards independent reviewers.

  • @Feintgames
    @Feintgames หลายเดือนก่อน +2

    You're doing the right thing by not giving in to their threats. I had a similar situation where I designed digital art in Photoshop and put it on my website as an example of my artistic abilities. I put the word Tabasco on there, as in Tabasco Mexico, a word that is not copyrighted. The Tabasco Sauce company lawyers contacted me and threatened to sue me for "confusing consumers" which is a joke. They sent 20 pages of legalese. Instead of hiring a lawyer, i just took down my artwork. These big companies will do whatever they want because they have more money than you.

  • @soumyajitdeb3943
    @soumyajitdeb3943 หลายเดือนก่อน +28

    That VP of Sales and Marketing needs to lose his job. Never seen someone so unprofessional. As someone who has a 10k+ TT and looking to get there in the digital space in the near future, dCS you will not be considered by me or any self respecting audiophile unless you issue a formal apology for this nonsense.

    • @jothain
      @jothain หลายเดือนก่อน +3

      But this stinks anyway. C'mon management without guidelines and possibility for single person to sue someone without going directly to ie. CEO to get approved? Not gonna happen. There's no business in this planet where that would happen. Hell I doubt person X could even employ lawyer to proceed with things like this without ie. CEO's or shareholders approval. I'd suspect any reasonably lawyer would refuse to continue without this as heck couldn't they be sued for going by person X's way?

  • @T.I.M.5
    @T.I.M.5 หลายเดือนก่อน +4

    Make sure to file a counter suit and a claim for legal expenses.

  • @yyams
    @yyams หลายเดือนก่อน +29

    As mentioned by another commenter below... I HIGHLY ENCOURAGE any attendees of CanJam London to drop by their booth and let them know how terrible this whole lawsuit threats business is. Let them know if it will stop you buying from them. They are a major sponsor of the show, this is unacceptable behaviour, and they need to be told that in no uncertain terms.

  • @SupaFUZZZZZZ
    @SupaFUZZZZZZ 26 วันที่ผ่านมา +2

    This company has now really screwed up. They can't accept one negative review. Never doing business with this company.

  • @nsr500
    @nsr500 หลายเดือนก่อน +29

    A fair number of reviewers always have 'enthusiastic' reviews in exchange for 'sponsorship' from some brands, while having 'candid' reviews for their sponsors's competitors. If your reviews are truly unbiased, you've got nothing to worry about.

    • @JohannesLabusch
      @JohannesLabusch หลายเดือนก่อน +1

      You sound like the kind of guy who hears about a rape and asks "What was she wearing?"

    • @georgemacdonald3087
      @georgemacdonald3087 หลายเดือนก่อน

      @@JohannesLabusch Whooosh!

    • @nsr500
      @nsr500 หลายเดือนก่อน

      @@JohannesLabusch Try a better analogy

    • @JohannesLabusch
      @JohannesLabusch หลายเดือนก่อน

      @@nsr500 It's an analogy for what we call blaming the victim, and as such,, a better one is not available.

    • @nsr500
      @nsr500 หลายเดือนก่อน

      @@JohannesLabusch Try harder, I'm sure you can do better.

  • @colanitower
    @colanitower หลายเดือนก่อน +3

    A brand doing this damages itself more than its products do

  • @mitchy5994
    @mitchy5994 หลายเดือนก่อน +21

    Instead of bullying a reviewer, who has the right to opinion. How about make your product better. Your money will be better suited there.

    • @ck17350
      @ck17350 หลายเดือนก่อน +1

      Reading the letter from the lawyer, there is no mention of opinions being challenged. The letter only references alleged factual errors. The letters from the VP of dCS were absurd for sure though.

  • @Sunnbobb
    @Sunnbobb หลายเดือนก่อน +3

    The more they sue, the more we review.

  • @simonphipps1758
    @simonphipps1758 หลายเดือนก่อน +32

    DCS has been losing market share to the newcomers for a while now. their gear has always been overpriced and time has now caught up with them. To threaten a young youtuber over what is essentially an opinion is as clear a sign of this as you need.

    • @nespressoman
      @nespressoman หลายเดือนก่อน

      dCS are pissed off that companies are making better Dacs than them at a fraction of the overblown amount they charge. dCS are done.

  • @glennbarret-jy5ut
    @glennbarret-jy5ut หลายเดือนก่อน +3

    I’m just going to assume any positive review they receive was coerced through legal threats. Own goal

  • @TFWandyzilla
    @TFWandyzilla หลายเดือนก่อน +37

    I hope all the other audio reviewers will make a react video to this one so everybody's subscribers know what a shit company this is. They'll regret being assholes even more.

  • @hanomed
    @hanomed หลายเดือนก่อน +52

    damn now im actually never buying from dcs :)

  • @Christopher_S
    @Christopher_S หลายเดือนก่อน +2

    I've been saving up for over 2 years in the hopes of getting the Lina. This situation spooked me a little, but after seeing the response from Davo, it's reassured me a bit. I'm a few months away from affording the system, so I've got time to see how the situation is closed before spending a considerable sum of money.
    I'm sorry that you have gone through this, I really hope that the outcome is favourable and that dCS are willing to learn and really implement positive change from this.

  • @Maebbie
    @Maebbie หลายเดือนก่อน +14

    genius move from DCS, no one would have heard of your negative review if they didnt try to threaten you.

    • @Afura33
      @Afura33 หลายเดือนก่อน

      And you think that people are going to buy dCS products after this video? ^^ Not every negative advertisement is a beneficial one.

  • @DWINC
    @DWINC หลายเดือนก่อน +1

    I was a fan of them and a loyal customer. They better give you an apology or I will, like others here, NEVER buy their products anymore.

  • @jarms40
    @jarms40 หลายเดือนก่อน +17

    Famously, back in the day, Julian Hirsch of Stereo Review (one of the two premier Hi Fi publications of the era) was threatened with a lawsuit after a negative review. It so destroyed his confidence that he never published a negative review again, and a Hirsch review became the stuff of pre-internet memes. "Of all the loudspeakers I've reviewed, this is sure one." Don't be that guy.

  • @ianking8197
    @ianking8197 หลายเดือนก่อน +4

    Some companies egos are as fragile as their employees - pathetic

  • @dare92
    @dare92 หลายเดือนก่อน +12

    "I have no insight into what motivates your irresponsible and overtly malicious behavior" - This falls into category Gaslighting 101.

  • @Sptn051
    @Sptn051 หลายเดือนก่อน +1

    An opinion of a product is not slander, this company is idiotic and I will not be buying from them.

  • @jamesfarrow6752
    @jamesfarrow6752 หลายเดือนก่อน +17

    I've seen a recent post (I can't remember which channel it was on) complaining that reviewers do not give honest opinions. This is a prime example of why some are reluctant to do so.

  • @user-pw8qj2gt1p
    @user-pw8qj2gt1p หลายเดือนก่อน +1

    Your opinion is valid and cannot be litigated against in any jurisdiction with at least a little integrity.
    If they dislike your review then they should change their product to eliminate its shortcomings.

    • @bernds6587
      @bernds6587 หลายเดือนก่อน +1

      or even more simple: Agree to disagree, and say "sorry you did not like it", since it is clearly a subjective opinion.
      Like his example with Meitner, where his review was negative, but the communication was wholly positive.
      Never heard from both companies before, but if I ever have the need and money for such a device, I at least know where to look and what to avoid.

  • @gibgun
    @gibgun หลายเดือนก่อน +6

    Really sorry you have to go through this, Cameron. Everyone is behind you

  • @idka4523
    @idka4523 หลายเดือนก่อน +1

    DCS doesn't understand the basics of marketing? The whole idea behind PR is to come across as genuine and trustworthy.
    Getting a negative review, then turning around and suing your reviewer is disingenuous and unethical. DCS is going to DESTROY their customer loyalty and new customer acquisition with this behavior.

  • @cheapaudioman
    @cheapaudioman หลายเดือนก่อน +8

    I had never heard of this company before. Ifi tried to bully me. Not to this level though. I'm sorry you're having to deal with this. It's complete BS and you're braver than I would be in the same situation. Well done.

  • @korbengoodkat1751
    @korbengoodkat1751 หลายเดือนก่อน

    Thank you for informing us, this kind of behaviour is unacceptable for a company, will not be buying any products from dCS.

  • @schwamforfreedom
    @schwamforfreedom หลายเดือนก่อน +16

    Unethical? Definitely. Really, really stupid? Yep, that too. Supremely cowardly? Yes, but obviously that's John of dCS's standard operating procedure.

  • @inasuma8180
    @inasuma8180 หลายเดือนก่อน

    those emails are some of the angriest and unprofessional things i've ever read. that sales VP needs to find a new career.

  • @Youthman
    @Youthman หลายเดือนก่อน +5

    Man this sounds so familiar with what Erin went through with Tekton. Sorry you are going through this. This is unacceptable for any brand to behave in this manner.

  • @oneilc818
    @oneilc818 หลายเดือนก่อน +1

    Thanks for the heads up, @GoldenSound. I'll never buy anything made by dCS again.

  • @yukabak
    @yukabak หลายเดือนก่อน +22

    Well, what we can do is just to pass by their booth at CanJam London. You know what happened to MQA after they messed with Cameron, now DCS want to be next. What a charade

    • @pfx2259
      @pfx2259 หลายเดือนก่อน +2

      Casually pass by and yell out ‘mommy mommy where is my therapist?!? These audiogear are sending me trauma vibes!!’

    • @garyharris8082
      @garyharris8082 หลายเดือนก่อน +1

      @@pfx2259 lolz really like this idea...it doesn't target anyone specifically but the plonker that generated that idiotic email response and not by name either