I agree this should have all been included in the option package. not only that but. if you add $ up the options that it does come with, they don't even add up to $20,000. anyway, I got the foundation package and bought separately the cargo divider and had the same issue seen here. except mine don't fit anywhere on the track. and what is most upsetting is there is no one to call and ask a question or raise a concern. I can't find any number to call that will get me a real person or email even chat text nothing and nobody. does anyone know how to reach a real person at tesla?
I think i have the same problem. Let us know how it goes in terms of how they’d even be able to fix this (adjust the L-track rails somehow? I doubt the can do anything about the bed if its like too high in the middle or something). Or I guess just swap out your accessory. But IDK this seems like a weird one to attempt to service.
Same issue here… they should make a recall on those, they are just not manufactured the way they should. I tried it for like 20 minutes or until I was too exhausted to keep on trying. Definitely not what I expected. 😢
SOLUTION for not Fitting in the Middle: You can adjust the height of the divider by removiing 1/2 of the rubber base. Yuo need an allen wrench, pull the 2 screws out, and sperate the two pieces. Scrwe back in the primary base and the whole thing drops 1`/4" plus, which is enough to fit.
There's no way they didn't think people would put the divider at the edge of the under bed trunk door hinges. That's a very key spot to keep items from shifting over the top of it. I hope it's easy to fix on your truck. The divider in general should be very helpful in keeping things in the back of the bed so they don't slide too deep and require getting up into the bed to get out.. So again the ideal placement is exactly where you tried to put it.
I think Tesla should tweak the design of the divider with a spring loaded rubber foot mechanism on both sides. You would apply downward force while releasing the engagement lever. That would compensate for any bed floor variations or debris you may have on the bed as well along with making a nice solid contact at the bottom of the divider with the bed.
Thanks for making this video. I have the vault divider already and waiting for my CT delivery date. I’ve seen posts about the problems in the middle 1/3rd of the truck with it seating correctly. I look forward to the update after speaking with the service center.
I just got my cyber truck yesterday. I had previously ordered this item, tried it today and have the same issues. I wish I would have watched your video prior to purchase.
My service record says “concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure the L track on the right side. Repair Notes: Verified customers concern regarding the bed being higher on one side compared to the other. Technician inspected and discovered the RH of the bed floor is raised up preventing accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped. Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part availability future service visit will need to be made for trim replacement.”
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure the L track on the right side. Repair Notes: Verified customers concern regarding the bed being higher on one side compared to the other. Technician inspected and discovered the RH of the bed floor is raised up preventing accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped. Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part availability future service visit will need to be made for trim replacement.“
I bought this divider and had the same issue. I think I will have to remove the rubber feet to make it work. Maybe grind them down a little? I don't want to do that until I decide if I will keep it or return it.
same here ... i took it to the service center during a visit for something else and the tech was able to get it to latch in the middle. dunno what im gonna do if i have to remove it
I had the same fitment issue. I was able to get one side to click relatively easily by sliding it around. The other side, i sat on, wriggled it left and right, and pushed down on the mounting bracket. It clicked!
Thanks much. Same issues. I should have watched this before ordering, but then I usually expect directions to come with. Nevertheless it does fit tight enough to keep most things from sliding.
Bought one and will return. The Cybertruck Vault Cargo Divider L Track pins are too high and do not align with L track. Additionally, the cargo divider lower metal beam is resting on the truck bed floor which will result in damage to the truck bed floor and or the cargo divider.
Hi Chris, I Have the FS CB, I have issues with my truck and multiple SC visits have not resolved the issues. first thing i brought it in for was the cargo divider they said they would fix it just bring it in I stated that I would rather not have to take time off work and bring it in if they are only going to force the divider into the track. since I have heard other owners say that that's what they do. and I can do that myself I don't need a SC for that. they told me no don't worry we won't do that and after we fix it, I will be able to use the divider as intended. well, they lied because all they did was exactly what I thought they were going to do force it and the problem still exists. when I picked it up, they acted and said that it was all resolved and ushered me away. they sounded so confident that I didn't check the work until I got home. when I got home the thing was not even on the track from one side. either that side popped out from the excessive force on it when forced into the track or they just were not able to get it on all the way. I get in contact with the SC, and they apologized for the mistake and scheduled me back in a week. As I was reviewing the work order I found a previous work order on my truck that I was not informed about and had no idea that my new truck had already been to the SC before I got it. it was to replace a noisy fan for the cameras on the windshield. ok no big deal I think they should have told me about that but at least they fixed it. except the other day I figured out how to get into the hidden service manual and it shows a fault on my camera used for FSD it said that there is an obstruction or needs to be cleaned turns out that its dirty on the inside where i cannot access to clean. it's no wonder one of my views is so bad. yet I've been to the SC 3 times, and they have not mentioned this to me at all. all three times they have not been able to resolve the issues at hand. my second visit on the cargo divider I said you guys were not honest with me last time you told me that you would not just force the divider and that's what you did, and the problem is still there. can you please explain to me how you intend on fixing it this time? he told they are going to do something they didn't do last time and that they are confident that this will fix the issue. what they said was all we have to do is loosen up all the Fastners on the tracks adjust them up to make ore space and that will fix it. I said OK that's what you said last time and failed. it didn't work and again they just gave it back to me like all is good. but i wasn't failing for that again I did the inspection before leaving and discovered that it's still the same but now my cargo divider is broken. So, they were like sorry we did the best we could. by this time, I had learned about the new revised cargo divider that other people who ordered the faulty one were receiving the new one hassle free in the mail. They looked like they had no clue what I'm talking about. they said they will look into it for me and see what they can do. meanwhile I had become aware that the logo on my tailgate was missing. and that logo represents a $20,000 dollar difference in price so yes, I want the logo. the technician writes a new work order to replace my tailgate. and it's over a month away. I think okay they need time to order the part and be prepared for the work they need to do. well, I show up at the time and date we had set and by that time i had become aware of another issue that some of my edges are razor sharp around the doors and other places. they tell me we have to check and see if we have the tailgate. comes back and says sorry we don't have the tailgate we will have to reschedule you to come back for that and as for the sharp edges we know that they are sharp he shows me his hand with band aids unfortunately there is nothing we can do. you will have to fix that yourself. so, another waste of a trip and nothing has been fixed no resolutions just more lost time and money!
Just got the divider. Same problem. Shame on Tesla to keep selling them. It needs a redesign. It should be easy in any position. It should also be lockable so you can keep stuff forward of a certain position off limits with tonneau partially open.
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure the L track on the right side. Repair Notes: Verified customers concern regarding the bed being higher on one side compared to the other. Technician inspected and discovered the RH of the bed floor is raised up preventing accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped. Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part availability future service visit will need to be made for trim replacement.“
I just cut a bed mat trying to get it to lock into the sides of the bed’s track system. My floor is even. It just doesn’t fit in. It’s too tall Update. I got it in. It takes a lot of Force And wiggling of the spring loaded sides.
Update. I pushed it down. Adjusting the spring loaded side. One side then the other. It wasn’t easy. But it will go down. At least on my CT. I was ready to beat it with a hammer. I didn’t have too.
I did! They gave it back and had it installed in the center bed by pushing down on the ends to align with the track. Not too happy with their solution because I’m sure the slight bend will Compromise the integrity over time.
@@ChrisAceD *UPDATE* -just received a email from Tesla regarding the cargo divider: “Hello, You recently purchased the Cybertruck Vault Cargo Divider from the Tesla Shop. We have identified a potential defect with the latch mechanism on the product you ordered and will be sending you a replacement to the address listed on your original order at no cost to you. There is no need to return the original item to us-you may keep or dispose of it as you see fit. Thank you for being a Tesla customer. The Tesla Shop Team” I’m hoping this fixes the issue. Let’s see.
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure the L track on the right side. Repair Notes: Verified customers concern regarding the bed being higher on one side compared to the other. Technician inspected and discovered the RH of the bed floor is raised up preventing accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped. Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part availability future service visit will need to be made for trim replacement.“
I have the same issue also. I received mine 6/10/24. It was on backorder and I was hoping for a redesign. It seems as though Tesla did not change the design for this issue, only maybe for the latch.
ha-ha hears back from tesla! I can't even find a nummber to call that will conect me to a real tesla representative. there is no open mode of comunication any where in this company which really sucks.
If you put a bed pad in the bed then it is just a 1/4” too high for the pins to fix into the holes in the side rails. Probably have to put the feet down some so it will latch into place… dumb design
I returned mine order for the same ‘stupid’ reason. The cargo deck must be warped, mine only fit over the storage section making it useless. I’ll wait for the next generation (and cheaper) from other companies. I do not have time to drop off the truck 60 miles away to adjust the deck lid or whatever the Un-service dept does. Great idea. Poor execution. Overpriced.
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure the L track on the right side. Repair Notes: Verified customers concern regarding the bed being higher on one side compared to the other. Technician inspected and discovered the RH of the bed floor is raised up preventing accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped. Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part availability future service visit will need to be made for trim replacement.“
It was actually a very well paced and informative video, and I don't even have a cybertruck. I would have a close look at the rubbers or maybye the bed lining is a bit warped. Try stamping on it? Good luck and keep up the great work.
![TOProtect ‘Vinyl Armor’ for Cargo Trim - [Cybertruck Accessory Review]](/img/n.gif)
I feel like both this and the Molle panels should have been included in the $20k Foundation package. I appreciate the unboxing!
I completely agree!
I agree this should have all been included in the option package. not only that but. if you add $ up the options that it does come with, they don't even add up to $20,000. anyway, I got the foundation package and bought separately the cargo divider and had the same issue seen here. except mine don't fit anywhere on the track. and what is most upsetting is there is no one to call and ask a question or raise a concern. I can't find any number to call that will get me a real person or email even chat text nothing and nobody. does anyone know how to reach a real person at tesla?
I bought this as well, same issue. I’ve got a service appointment on the April 19th.
I think i have the same problem. Let us know how it goes in terms of how they’d even be able to fix this (adjust the L-track rails somehow? I doubt the can do anything about the bed if its like too high in the middle or something). Or I guess just swap out your accessory. But IDK this seems like a weird one to attempt to service.
Do you have an update for us? I’m having the same issue.
Yup they just forced the ends to fit by pushing it downwards. 😢definitely not as easy as installing it on the opposite ends.
I have the same issue, so sounds like it needs force to get in?!
Same issue here… they should make a recall on those, they are just not manufactured the way they should. I tried it for like 20 minutes or until I was too exhausted to keep on trying. Definitely not what I expected. 😢
SOLUTION for not Fitting in the Middle: You can adjust the height of the divider by removiing 1/2 of the rubber base. Yuo need an allen wrench, pull the 2 screws out, and sperate the two pieces. Scrwe back in the primary base and the whole thing drops 1`/4" plus, which is enough to fit.
There's no way they didn't think people would put the divider at the edge of the under bed trunk door hinges. That's a very key spot to keep items from shifting over the top of it. I hope it's easy to fix on your truck. The divider in general should be very helpful in keeping things in the back of the bed so they don't slide too deep and require getting up into the bed to get out.. So again the ideal placement is exactly where you tried to put it.
Yea I hope it’s an easy fix too.
@@ChrisAceDAny update? Did you return the divider or get this fixed?
I think Tesla should tweak the design of the divider with a spring loaded rubber foot mechanism on both sides. You would apply downward force while releasing the engagement lever. That would compensate for any bed floor variations or debris you may have on the bed as well along with making a nice solid contact at the bottom of the divider with the bed.
That’s a great idea. That would prevent the wiggle room on the bottom.
Thanks for making this video. I have the vault divider already and waiting for my CT delivery date. I’ve seen posts about the problems in the middle 1/3rd of the truck with it seating correctly. I look forward to the update after speaking with the service center.
Glad it was helpful!
I just got my cyber truck yesterday. I had previously ordered this item, tried it today and have the same issues. I wish I would have watched your video prior to purchase.
My service record says “concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure
the L track on the right side.
Repair Notes: Verified customers concern regarding the bed being higher on one side compared to
the other. Technician inspected and discovered the RH of the bed floor is raised up preventing
accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped.
Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part
availability future service visit will need to be made for trim replacement.”
Any update from service? I just got one and have the same issue
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure
the L track on the right side.
Repair Notes: Verified customers concern regarding the bed being higher on one side compared to
the other. Technician inspected and discovered the RH of the bed floor is raised up preventing
accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped.
Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part
availability future service visit will need to be made for trim replacement.“
I bought this divider and had the same issue. I think I will have to remove the rubber feet to make it work. Maybe grind them down a little? I don't want to do that until I decide if I will keep it or return it.
I thought about that too since Tesla will take a while before they service this. Is yours always not fitting in the same areas as me?
same here ... i took it to the service center during a visit for something else and the tech was able to get it to latch in the middle. dunno what im gonna do if i have to remove it
Yes. Same areas. I bought it to put right behind the deck storage and I can't get it to go down far enough to lock in the holes.@@ChrisAceD
Just got mine - same issues only fits at the very front. Did they ever exchange it for you?
Any update? Did you get yours fixed?
@@lmanders2 they pushed back my service appointment to Aug
I had the same fitment issue. I was able to get one side to click relatively easily by sliding it around. The other side, i sat on, wriggled it left and right, and pushed down on the mounting bracket. It clicked!
Thanks much. Same issues. I should have watched this before ordering, but then I usually expect directions to come with. Nevertheless it does fit tight enough to keep most things from sliding.
don't foundation series Cybertrucks come with this included with the AWD Foudnation series and Cyberbeast Foundation series?
I wish it did! It comes with the mini vault dividers in the lower storage area. .
Bought one and will return. The Cybertruck Vault Cargo Divider L Track pins are too high and do not align with L track. Additionally, the cargo divider lower metal beam is resting on the truck bed floor which will result in damage to the truck bed floor and or the cargo divider.
mine does the same thing. what should I do?
Return it. Or put a service request.
Hi Chris, I Have the FS CB, I have issues with my truck and multiple SC visits have not resolved the issues. first thing i brought it in for was the cargo divider they said they would fix it just bring it in I stated that I would rather not have to take time off work and bring it in if they are only going to force the divider into the track. since I have heard other owners say that that's what they do. and I can do that myself I don't need a SC for that. they told me no don't worry we won't do that and after we fix it, I will be able to use the divider as intended. well, they lied because all they did was exactly what I thought they were going to do force it and the problem still exists. when I picked it up, they acted and said that it was all resolved and ushered me away. they sounded so confident that I didn't check the work until I got home. when I got home the thing was not even on the track from one side. either that side popped out from the excessive force on it when forced into the track or they just were not able to get it on all the way. I get in contact with the SC, and they apologized for the mistake and scheduled me back in a week. As I was reviewing the work order I found a previous work order on my truck that I was not informed about and had no idea that my new truck had already been to the SC before I got it. it was to replace a noisy fan for the cameras on the windshield. ok no big deal I think they should have told me about that but at least they fixed it. except the other day I figured out how to get into the hidden service manual and it shows a fault on my camera used for FSD it said that there is an obstruction or needs to be cleaned turns out that its dirty on the inside where i cannot access to clean. it's no wonder one of my views is so bad. yet I've been to the SC 3 times, and they have not mentioned this to me at all. all three times they have not been able to resolve the issues at hand. my second visit on the cargo divider I said you guys were not honest with me last time you told me that you would not just force the divider and that's what you did, and the problem is still there. can you please explain to me how you intend on fixing it this time? he told they are going to do something they didn't do last time and that they are confident that this will fix the issue. what they said was all we have to do is loosen up all the Fastners on the tracks adjust them up to make ore space and that will fix it. I said OK that's what you said last time and failed. it didn't work and again they just gave it back to me like all is good. but i wasn't failing for that again I did the inspection before leaving and discovered that it's still the same but now my cargo divider is broken. So, they were like sorry we did the best we could. by this time, I had learned about the new revised cargo divider that other people who ordered the faulty one were receiving the new one hassle free in the mail. They looked like they had no clue what I'm talking about. they said they will look into it for me and see what they can do. meanwhile I had become aware that the logo on my tailgate was missing. and that logo represents a $20,000 dollar difference in price so yes, I want the logo. the technician writes a new work order to replace my tailgate. and it's over a month away. I think okay they need time to order the part and be prepared for the work they need to do. well, I show up at the time and date we had set and by that time i had become aware of another issue that some of my edges are razor sharp around the doors and other places. they tell me we have to check and see if we have the tailgate. comes back and says sorry we don't have the tailgate we will have to reschedule you to come back for that and as for the sharp edges we know that they are sharp he shows me his hand with band aids unfortunately there is nothing we can do. you will have to fix that yourself. so, another waste of a trip and nothing has been fixed no resolutions just more lost time and money!
Really nice, good insight!
Glad it was helpful!
Just got the divider. Same problem. Shame on Tesla to keep selling them. It needs a redesign. It should be easy in any position. It should also be lockable so you can keep stuff forward of a certain position off limits with tonneau partially open.
Great idea
Has there been any update?
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure
the L track on the right side.
Repair Notes: Verified customers concern regarding the bed being higher on one side compared to
the other. Technician inspected and discovered the RH of the bed floor is raised up preventing
accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped.
Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part
availability future service visit will need to be made for trim replacement.“
So did they fix it?
Not yet.
I just cut a bed mat trying to get it to lock into the sides of the bed’s track system. My floor is even. It just doesn’t fit in. It’s too tall
Update.
I got it in. It takes a lot of Force And wiggling of the spring loaded sides.
Exactly what I wrote as well. It’s user error - easier w two people to help align. It’s a tight fit - not easy to
@@_diogenes1 Yes. It is also stiff at the springs on the side. I would suggest to work them in and out. From side to side. Then install it. I love it.
Update. I pushed it down. Adjusting the spring loaded side. One side then the other. It wasn’t easy. But it will go down. At least on my CT. I was ready to beat it with a hammer. I didn’t have too.
Pushing down the ends does make it work. But I wonder how this will hold up long term.
I’m having the same exact issue as you. Did you end up bringing it to service?
I did! They gave it back and had it installed in the center bed by pushing down on the ends to align with the track. Not too happy with their solution because I’m sure the slight bend will
Compromise the integrity over time.
@@ChrisAceD yea I don’t like that at all. Thanks for responding.
@@ChrisAceD *UPDATE* -just received a email from Tesla regarding the cargo divider:
“Hello,
You recently purchased the Cybertruck Vault Cargo Divider from the Tesla Shop.
We have identified a potential defect with the latch mechanism on the product you ordered and will be sending you a replacement to the address listed on your original order at no cost to you. There is no need to return the original item to us-you may keep or dispose of it as you see fit.
Thank you for being a Tesla customer.
The Tesla Shop Team”
I’m hoping this fixes the issue. Let’s see.
What did Tesla say? Just got mine and it’s the same bad fit as yours.
Over 100k car for a poor job of a quality..
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure
the L track on the right side.
Repair Notes: Verified customers concern regarding the bed being higher on one side compared to
the other. Technician inspected and discovered the RH of the bed floor is raised up preventing
accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped.
Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part
availability future service visit will need to be made for trim replacement.“
@@ChrisAceD Well they did replace mine and it still doesn't fit right.
That is a fancy UFO. Have seen those blinking light shows.
Beep ,beep, beepppp 😮😮😮😮
Thanks! If it can only fly like a UFO 😅
Send it back. The cargo divider is not designed very well or it should’ve come with instructions.
That’s on my mind for sure
I am having the same issue. If anyone finds a solution or hears back from Tesla, please share. 🙏
I got my truck back from service. They were able to force the divider in by pressing down on the ends to make it align into the track.
@@ChrisAceDthat doesn’t sound like a long term solution…they really should have replaced the bed itself…
I have the same issue also. I received mine 6/10/24. It was on backorder and I was hoping for a redesign. It seems as though Tesla did not change the design for this issue, only maybe for the latch.
ha-ha hears back from tesla! I can't even find a nummber to call that will conect me to a real tesla representative. there is no open mode of comunication any where in this company which really sucks.
It's a tight fit... Rubber mallet solved it for me...
They should make the feet rubber
Hi Chris.I love your content! I'm interested in discussing a potential collaboration. Could you let me know the best way to reach you? Thanks!
If you put a bed pad in the bed then it is just a 1/4” too high for the pins to fix into the holes in the side rails. Probably have to put the feet down some so it will latch into place… dumb design
Agree. But there’s room for improvement
Over 100k for a subpar quality work.. man.. getting ripped off left and right
Hopefully they do better
I don’t have the problem that you had at that position.
Yeah I’ve been reading it’s different for some owners
I returned mine order for the same ‘stupid’ reason. The cargo deck must be warped, mine only fit over the storage section making it useless. I’ll wait for the next generation (and cheaper) from other companies. I do not have time to drop off the truck 60 miles away to adjust the deck lid or whatever the Un-service dept does.
Great idea. Poor execution. Overpriced.
Yeah. “Concern: Customer States: The right side of the bed is higher than the left. So I’m unable to secure
the L track on the right side.
Repair Notes: Verified customers concern regarding the bed being higher on one side compared to
the other. Technician inspected and discovered the RH of the bed floor is raised up preventing
accessories and attachments from attaching to the bed. Upon further inspection bed trim is warped.
Performed exterior adjustment but trim is still raised and will need to be replaced. Due to part
availability future service visit will need to be made for trim replacement.“
This video is barely watchable.
oops. I'll try to make better videos
Naw, it's perfectly fine. Thank you for making it and showing how the divider works.
I thought the video was good! Thank you for the video, I hope they fix your issue to place the divider in the middle. @@ChrisAceD
It was actually a very well paced and informative video, and I don't even have a cybertruck. I would have a close look at the rubbers or maybye the bed lining is a bit warped. Try stamping on it? Good luck and keep up the great work.
Hi! This is a Tesla accessories brand. Would you mind telling me how can i contact you for a collaboration？