@@marcelbrody3652 so your breaking the law and admitting to it on here hope your gf leaves youe for a real man who isn't a criminal you've been reported
ITS NOT OVER YET! You need to go to your local police station and open up a mail fraud case! You’ll be surprised how quick both eBay AND the buyer give you your money back! IT’S MAIL FRAUD! It’s a FEDERAL OFFENSE! Don’t let this go! You owe this to yourself and eBay and that buyer deserves what they get!!! KEEP US POSTED!
@@hulksmash8159 I don't know about that, but lets suppose you are right. They may not care about one lonely seller making a complaint. However, if everyone made a complaint when this happened to them it will cause attention and investigation into the issue.
This is not something the Police etc are going to put in ANY effort into at all . They wont even waste the paper of a report on it. They have things a little more important than cosmetic sales on Ebay to deal with ok. Selling on the internet, known risk,almost always sided with the buyer... everyone knows it. These scammers know what they're doing .
David James ITS THEIR JOB! Why do people always insist on determining what the police will or will not do? They work for the township whether it’s a parking dispute or a thief at Walmart or ONLINE if you report it THEY MIST write up a report! I don’t care if they work in Manhattan or Swamp Town, they will write the report!
@@Re-op5fc .....they will do absolutely nothing with this situation, nothing. Go rant and rave at a Police Station about an Ebay transaction, watch what happens
I hope you get your money!! Here’s a story for you. My ex husband’s fishing boat got damaged on the lake. It was totaled. The insurance company wouldn’t pay. He called them repeatedly to challenge them that they should pay to fix the boat. They said no. Then, He literally would come home every day from work and call them. I thought he was insane. I thought he should give up. I was embarrassed. It went on for 2-3 months. Do you know they finally bought him a brand new boat? That has always been a life lesson for me. Good luck.
My mother, when in her 60s, lawyered up. The lawyer was commission-based (so no up front cost), and he slew the agent in court. Judge awarded treble damages to my mother because he said the agent was acting fraudulently.
Lots of angry sellers right now - buyers are trying every trick in the book to get a free item - don’t give up keep calling ebay until you get your money back
That's a miss conception unless you are selling garbage. You will always have 1% theft in any business. It's a problem in the reselling business that needs to be addressed but people focus on that 1% way too much. Do what you can but do not put all your energy in that bad 1%, put it in the good 99%.
@Emile why would it go up and how can someone be seen as a "easy target" on an online selling platform? Are you saying one person scams you and he tells his other friends to scam you too? That really never happens and its not realistic. If you are not blocking the person that is scamming/attempting to scam you, that's on you. That is our version of "cameras/security". It will happen time to time, deal with it and move on. The bigger you will get, the more it will happen but guess what, that also means you've grown.. Focus on the 99% and don't let the 1% bring you down, its part of the business and that goes for any, not just retail stores.
@@Motorsportsgeek $187 bucks is alot of 1 percent to just dismiss as a business cost. Especially if the seller is a lower volume seller, 187 bucks could be an awful lot!
I started selling on eBay in 1999. I had over a half a dozen accounts and sold thousands of items. For many years I had zero problems. When someone was unhappy I always worked it out directly with them. In this time I have gotten only 4 negatives and all of them were retaliatory feedbacks, and I have over 5,000 feedback ratings. Around 2018 I started to have problems with buyers. Even though I followed all the rules, eBay always sides with the buyer. I would get cases opened up against me for the craziest reasons. One buyer said the new blank DVDs I sold him where too white (they are all white, lol). A couple of times the buyers actually took electronic parts out of my items, put in old parts, and then said I sold them worthless items. Now I got stuck with the expensive shipping fees for shipping both ways, plus worthless electronics returned to me. The new system requires the item to be returned to the seller and that can be expensive. In the past I would just let the buyer keep the item and work the problem out with him, usually just sending another item or refunding him. Also in the past the buyer always had to talk to me to work things out, now they can completely ignore me and just complain directly to eBay. I have always provided eBay with all the required proof they needed or asked for regarding my sells. I have also provided eBay with written proof of the buyers lying to me. EBay has never sided with me on any of these cases. The crooks just can do whatever they want and eBay will always side with them. I stopped selling on eBay in 2018, just not worth it anymore.
yep, your story is a common theme these days. such a shame because it doesnt even have to be that way. if ebay was even a little bit fair to honest sellers, it would make a world of difference and work out better for both buyers and sellers. the company completely lost all sensibility and completely discards sellers now where it isnt even rational at this point
You are human, just the rest of us. Ebay screws us over sometimes and they need to be called out by content creators that have a large following so others can see it too.
That's a miss conception unless you are selling garbage. You will always have 1% theft in any business. It's a problem in the reselling business that needs to be addressed but people focus on that 1% way too much. Do what you can but do not put all your energy in that bad 1%, put it in the good 99%.
@@stepinthebox1945 that's been a thing since covid started. Ebay has had a whole new wave and increase of buyers since the pandemic. If you know what you are doing, your sales have increased and with all that increase, it's only obvious that more thieves will be present. Ebay thieves/scammers are but a shadow compared to Amazon if you sell there, you know how bad people can be there but then again, same logic comes in. Amazon has way more buyers for certain items so that increases amount of customers, the thieves go up. Problem with Amazon is there's customers who just don't care and return anything and don't really need a reason, that is just how it works and you have to deal with it.
It makes me wonder if these "scammers" are former customer service reps of eBay. They already know the system and how easy it is to scam. Sad fact I think is true.
Sadly, it’s not just buyers. I had a (cough) “colleague” seller/buyer, recently open a case against me because usps was running late w his single curtain. We have the same number of stars! He knows what’s up. Still... there is always a crook! Everyone wants to work the system to get their item free. I hate those people. Some people are just f****** jerks! ☮️
Sadly that won't work. When a buyer pulled the same scam on me once, I called their local police department. The police told me I would have to travel all the way to the buyer's state to file a report and file a report in person. My local police department refused to deal with it too. I filed an online claim with the FBI (ICU- Internet Crimes Unit) and that didn't work either. When I filed a claim against ebay with the BBB (Better Business Bureau) that is what got me my hard earned money back from them.
Uh good luck, they dont care ok. You're gonna take the loss, that's it. Dont like it? Dont sell on online, because this is part of the deal....scammers.
A lot of sellers are leaving ebay, my neighbor after 15 yrs doing business with them, said she left because of dishonest business practices. If they keep doing that, they will run their sellers away then they will have to shut down. I Never thought I'd see them stoop to this , WOW!
Lonnie, sorry to hear this happened to you. The lack of customer service on eBay amazes me. The consistency between customer service representatives is so far apart. I have requested to speak with a supervisor on the managed payments team and was told either the manager wasn’t available or the manager doesn’t take calls. With the amount of $ we pay eBay in fees they should be a lot more available to us as the sellers. eBay is a buyers world and sellers just live in it.
@Emile I quit Amazon because it's worse!!! A Customer can return and item for any reason and I have New items that come back used or don't come back at all. Many people are going to Facebook Marketplace. I've been selling on Ebay for over 20 years and thankfully I haven't been on the Losing end too many times. The New $20 fee is BS !!!! It is just another way for them to try to get Sellers to just take any return like Amazon and punish us if we don't. So over it!!! But, I don't want to go back to work for someone else.
@@michaelprice04 I have 36,000 feedback between two ebay accounts, never have I been charged by paypal for any charge backs or disputes. Only time I have been charged is if I bounced a payment I think that happened 2 times in 20 years. But as a seller they never charged me a fee for a buyers charge back. In fact I always felt paypal had my back and as long as I have delivery confirmation I was not charged.
Lonnie’s blood is BOILING!!! As a rep to the reseller community with more “pull”... we are all rooting for you so we don’t get the same BS happening to us!! Good luck 👍🍀
I know it is a hassle, but anytime I’ve ever been stonewalled by a big company I file a claim with BBB. It might not sound like much but 100% of the time I was contacted very quickly by someone high up in the corporate escalation department and had it resolved in my favor. I remember an issue I had with Comcast and I was going in circles for weeks. Once I filed with BBB I got it resolved very quickly in my favor.
File BBB at Ebay? You can't be serious? I totally get using BBB for local businesses if something went wrong and no resolution. Big billion dollar companies like eBay or Amazon... doesn't do anything
@@anthonychan853 we have the same thing in Australia called the ACCC Australian Competition and Consumer Commission. You better believe Companies big and small don't want to have to mess with them. They will destroy the most honest company if they do the wrong thing. I might even contact them about this eBay policy myself and see what they think.
yeah man those dispute $20 charges are crazy. You would think that eBay makes plenty of money on your listing & final value fees that they would take care of the sellers a little more. Especially when you have all the evidence you need to resolve the dispute. How can eBay all someone to report that they haven't gotten a refund, when they haven't opened a request for a refund? This is the stuff that drives seller nuts with eBay.
Absolutely. This stuff is demoralizing. They do this kind of stuff because they know that they can. They know we have no way to fight them. I wish I knew of an easy solution.
I find Ebay's managed payments to be a step down from PayPal. I understand this isn't the exact premise of the video, but as Lonnie said, "PayPal would have eaten this cost" whereas Ebay is taking it out of their sellers' pocket instead. Not to mention, at least on PayPal I was able to get my money from a sale right away, and now it takes multiple business days before it processes through to my bank, which I am not a fan of. Ebay is doing something similar to what TH-cam did when it became big, Ebay is crapping on the people who built the platform for them aka the sellers' like TH-cam sooner or later started crapping on their content creators. Ebay is making big moves lately and I'm not sure how easy it will be in the near future to sell items on Ebay as it has been in the past, which is why a lot of us started selling on Ebay in the first place. Sorry for your situation Lonnie, just know you have a lot of fans and fellow peers that feel your anger with Ebay even if it's not for the same reason. I myself love Ebay and the reselling business but I will admit, in recent times I've had more issues with Ebay than I ever had in the past. Maybe it is time another reselling platform takes foot and brings things back to a simpler time for both the seller and customer.
100% agree. I much preffered paypal. With this new system it's very hard to decipher which payment is which, and to know what has been put in your account.
Lonnie, I just had a charge back dispute opened yesterday for a $280 Star Wars collectible. They bought it back in December! Saying they didn’t recognize the transaction. I uploaded the tracking info and contacted the buyer. I thought it wasn’t going to be a big deal but after watching this I’m very worried!
Happened to me for a $450 item, plus $40 shipping I paid on top of that. I filed a claim against Ebay with the Better Business Bureau (BBB), when ebay would not give me my money back. It worked and they ended up giving me a one time so called "courtesy refund". If that happens and ebay doesn't back, you try that.
Same thing happened to me about 5 separate times in the last 3 months. All for items over $125 each. I’ve lost every time even though tracking shows delivered. Once the I even had buyer signature on delivery..
Do you know what bank the buyer uses? If you can find out you can send proof straight to bank of the purchase and delivery and they should close the dispute themselves
I’m totally with you Lonnie and I hope that you get this resolved. I’m furious with eBay atm, trying to get negative feedback removed.... A buyer returned a brand new lamp saying it didn’t work. Not only did it work, it was scuffed up, cleaning cloth missing, and very badly wrapped so that the box was damaged in transit. Despite all that, I fully refunded the client. They have now left negative feedback and eBay has refused to remove it! How is that fair?! Anyway, I will NOT give up and I will be back on the case tomorrow. 😡
Btw I watched people's court today . They had an ebay situation just like yours and the judge gave the seller back her money and said her court is not ebay.
Happened to me twice last month. Neither buyer even asked for a return. One messaged me and said I t was easier to do the charge back ...they still paid her. Both for non-delivery. Both delivered late by Usps. 🤬 I’m with ya!
One of major reasons I stopped selling on Ebay...they took protection from sellers and allowed bidders to do almost whatever they wanted. I saw that progressIng more over time.
A close watch needs to be kept on this issue. It is beneficial to EBAY to decide in favor of the customer and then charge the seller the dispute fee. I sincerely hope EBAY is not lining their pockets with this dispute fee. But... it is worrisome. Sellers need to be in touch with each other to make certain EBAY is not collecting bundles. It may look like "not that much" on an individual basis. Added together, it might border on illegal. I hope it is being monitored on a governmental level.
If this happens 5000 times a week (which would be a very small fraction of the millions of sellers on ebay) that comes to 5 million a year. 25 million over 5 years. I think that puts the ball in the class action arena.
We need true seller protection. If ebay acts as a third party judge it has to be able to rule in favor of the seller when justified. Can't always just rule for the buyer. Was hoping managed payments was the answer.
Managed payments is the answer... Ebay's answer to getting more money out of the seller's pocket. I mean look at that unreasonable dispute fee. Managed payments was never meant to help anyone, but ebay.
I’ve seen where there has some eBay sellers have problems. And they use a group on Facebook called “eBay for business “ I think and they have helped them get issues solved that they couldn’t get done. May want to check them out.
I like seeing this side of you. People see your videos and other channels and see how easy it is to sell when really it’s not. I’ve had to deal with death threats before as a seller and it’s just incredible what eBay does for that. Nothing! Those thinking about joining eBay and selling need to know it’s not all just easy and fun as the reselling videos make it seem. There’s a dark side to selling on eBay.
"Corporate Integrity" is kind of a oxymoron. Mission statements and the like are not worth the paper they are printed on. When a corporation decides they are right or just don't want to do the right thing all those things don't matter. I would be livid too Lonnie and I'm sorry you are being subjected to this, you're a stand up guy.
EBay is shit. I had buyers who Buy It Now on some item worth $5000+.Then asked me to cancel. I foolishly cancel the auction because the winner said they don’t have funds or make mistake. Then I checked my account, and eBay charged me Final Value fees of $440. I should have opened a dispute, buyer hasn’t made payment and then I would get a final value credit. I went to the online chat support, the woman said she will fix it and I should get a credit for it in a few days. Still no credit. So I went back to Online Chat Support and entered the item number again, and this time it said item number invalid and I couldn’t follow up. It’s a joke, their support system for sellers. So now I had to pay $440 auction fees because of some deadbeat buyer. $440 for nothing! The lesson here is that when buyers fail to pay, just open an unpaid item case after four days from the auction ending. Then 7 days later, close the unpaid item case and receive your final value fee.
So the person got free makeup. Ebay should stand up for you. I really hope this turns around for you. I haven't had any trouble YET but I keep expecting to get screwed at some point.
I just had something similar happen to me, I sold an item to a lady and I just knew she was going to be trouble from the beginning. Right when the item sold she sent me a message and said "why can't you send this to me?". From there on it was one issue after another. I test everything before I package it, I was to make sure my customers get exactly what they are paying for, and she begins to tell me that the item is not working and when I try to help her figure out what the issue is, she tells me its working, then demands a refund. I told her no and she took it to eBay. Needless to say they sided with her and now are telling me that I have to refund her. I've been back and forth with them, showed them the conversation on their platform that she told me it works and they still want me to refund her. This is not the first time but it is the last. I am done with eBay! I will not stand by while they make the rules and then break their own rules. There are many other platforms, that don't charge for me to use them. F eBay, I'm out! I hope you stand on those morals and principles. Do Not Back Down! Best of Luck Buddy!
I feel that now that PayPal is out of the picture they just don't give a Shhh. I wouldn't let that go if you have all the proof. This makes no damn sense
What scares me as a seller is that scammers catch on to these practices and exploit them. Once scammers learn tricks like this it could be a problem for sellers, I hope this doesn't happen but Ebay doesn't stand up for their sellers when they should it could become a larger problem. From what I understand that is a problem Amazon has with returns and customers scam them all the time, returning the wrong item, just returning an empty box or most of the product missing and so on. Then this $20 fee on top of it makes the matter even worse, not only did they not side with you, they also charged you fees for their poor decision.
It's as if there are no more human beings working at corporations. Just mindless robots that won't invest one minute to investigate and analyze a set of circumstances and facts.
I recently had to call eBay several times. I was incorrectly charged insertion fees for auctions and I have a Premium account. I really had to work with the rep to so they understood what my issue was. It seems the reps are not very well trained at any level. I would reach out to Ebay for Business on Facebook. I've had success with that. It also doesn't make much sense that we pay a subscription fee when we don't get any support. The other platforms don't charge for a subscription but then they have no support either. Seems like eBay should drop the subscription charges if their support reps are powerless to fix anything.
I'm changing to Shopify, Mercari, and Bonanza. eBay is great for quantity, but they kill your margins with crap like this. I'm not doing this so eBay's shareholders can get rich. I need to live first.
The $20 dispute fee is a class action lawsuit in the making. Ebay gets paid a fee based on a dispute which only they have the power to decide, it's a conflict of interest. The problem is no lawyer will touch it until the payout is worth their time, so probably 7-10 years of sellers getting screwed.
Wow! You have been more than patient, Lonnie. This is nothing short of theft by eBay. As you point out, alternatives for resellers are limited, but FB Marketplace is starting to look really good lately.
I’m so sorry to hear that! I just had a talk with him yesterday about some of their seller unfriendly policies. It’s not a cost of doing business it’s Ebay taking $20 for every dispute, that’s multiplying - and putting salt in the wound as Lonnie said
For there to be change it's going to take a bunch of people to do something like this. And some how get multiple news outlets to cover it how they are stealing from sellers just to make there buck!
This is the reason I no longer sell on ebay any more. This type of crap cost me $450, plus a $20 charge back processing fee and it cost me an extra $40 in shipping costs I paid. After that, I was like the hell with ebay. I was a power seller with 100% 5 star feedback and they treated me like crap. You know how I ended up getting my money back minus the charge back fee? I filed a complaint against them with the BBB (Better Business Bureau). After that they decided to give me a "One Time" courtesy refund out of the kindness of their hearts 🤢🤮 The first rep I spoke to from ebay said "You should put money in a jar away every time you sell something for instances like this as this is the cost of doing business". After that I said the hell with selling on ebay.
I remember you saying about these cases in November and in January I think I would be very angry about this I agree with you Ebay is very wrong to even take the money out of your account and give it back to the people who shouldn't have got a refund in the first place and I would keep pursuing it as well
I quit selling on eBay years ago when I was selling high end shirts that others were selling for close to $200 I was having a hard time getting $40 for, and one day I got a message from eBay saying that I could get more exposure if I paid more for my store. I was like, what.....I didn't even know that was a thing. I felt like it was extortion and quit immediately.
Sorry to hear that happened to you. I recently had someone file a chargeback because they said they did not remember buying it??? I actually too screenshots of the of the date they bought it and of when it was delivered and went to ebay for business on facebook and explained the situation and posted the screenshots. Within a few days I heard back on facebook and they let me keep the money but I believe the customer got their money back too, so ebay ate it. I actually like taking these issues to ebay for business because I can take my time typing out what I want to say rather than get upset on the phone. I have actually had several issues resolved pretty quickly. They tend to get back with you usually the next day whether they resolve it or ask for more info from you. When I had to call them before I always found myself get nervous and frustrated taking to them. Try contacting them on ebay for business. Maybe they don't have a record of you calling and you can get a fresh person to help? Worth a shot?
Oh My! Ebay had me in tears earlier today because of a similar issue. I am a newer seller and was trying to dispute a return, and they messed up the process by escalating it without me asking, then I HAD to refund them. I was dealing with them for 6 days total and 9 hours today.
I hope they reach out to you because of this video. They should be covering chargebacks. Luckily I’ve had 2 and eBay covered both. Unfortunately in my experience, every single customer service rep you will talk to will give you a different answer.
I feel your pain. I have a similar situation where I had a sale for about $15. Due to the epic post office screw up, it took over a month to deliver the item. In the interim, the buyer made a claim & no matter what I did, what I said or how many times I replied, fought or appealed, they took the money out of my account & returned it to the buyer. At this point, the PO had delivered the package & all the info was not only on their website but eBay's as well. I contacted the buyer & appealed to her sense od decency & crickets. Then, I filed a fraud report (3months ago) & I'm still waiting to hear on that. I tried to claim it thru PayPal & they denied it telling me it was an eBay problem. This has been going on since December. And although it wasn't as much as yours, like you said, it's a matter of principle.
I've had one dispute for a 9.99 toy. Mentioned to eBay about filing an internet fraud case, and they covered it under seller protection within 20 minutes after 2 months of calling them
We had a sale just before Christmas and due to shipping it took a while for the guy to get it. I made a mistake in the title but not in the description and not in the item condition area, and the pictures matched both of those. The guy wanted to return it saying description and pictures not as described, but they did. He returned it and got his way. When I got it back it now had dirt on it, and grease stains like it was sitting in his kitchen table or something during dinner. I did the same thing with Ebay about appealing the condition I got the item back in. I never got a call back at all and I tried like 3 times. On top of that he left me negative feedback on the 3 items he kept from the sale, but I was able to get Ebay to remove those due to that fact.
I’ll be surprised if you do get a call back. eBay is the easiest platform to sell on but they DO NOT stand by their sellers! Thanks for sharing Karen...um I mean Lonnie!
Ebay is getting very very bad! I logged into my account last night and my 750+ items were removed because the listings were in "violation". I had to call 3 times, have a supervisor call me back to find out that I had to submit proof of identity, proof of residency and proof that I have physical ownership of all my items, such as receipts and invoices. I have been full time reselling for a little over 2 years and it's getting rough on ebay. I have submitted all requirements (I have all my merchandise in a shed in my yard) and still have no resolution yet. Ridiculous!
Ebay customer service isn't the greatest. They honestly seem like they don't care. I bet they figure the seller will just give up. Keep up the fight. I rarely sell on ebay anymore. Its not worth the time and hassle.
In 2003 I lost nearly $600 worth of items to one guy, It wasnt signed for so I lost the charge back - thing was he emailed me saying thanks its great then shafted me. I stopped using ebay for for 7 years after that
Hi Lonnie, I can totally sympathize with you. I sold an item. The customer received the item. USPS tracking shows and confirmed it was delivered. A few days later a dispute was opened "customer did not recognize transaction". Ok, what did that mean? The customer never made direct contact with me the seller. He opened his claim dispute directly through his credit card company. This is when the seller gets screwed. The buyer not only had my item, he didn't "recognize" it, but had it. Made no attempt to send it back or contact me. I fought tooth and nail to either get my item back or to have him end this dispute. The Ebay rep told me that if the buyer went through Ebay directly and not the credit card company, Ebay would have settled in my favor. The buyer knew NOT to go through Ebay because of that. Ebay told me I would have to wait anywhere between 30-90 days till the credit card company ruled on the case. I called everyone at Ebay from supervisors to Santa Clause and got no where. It was a total scam by the buyer, maybe his kid used his account to buy it, but the bottom line is he thought he could get something for nothing. Luckily, a month later the bank/credit card company ruled in my favor and the funds were returned. Like I said, I can totally understand your frustration. I am a Top Rated seller since 2000, but these days it really doesn't count for much going up against shady scammers looking to rip you off. Take care.
Mate, I really really empathise with you - same situation happened to me where it was a credit card buyer scam. Not gonna say how but they got an expensive item free. Unfortunately this is the issue with credit cards and always has been a thing b4 Managed Payments and the offered reason to me is the banks can only do what the customer asks them. So therefore the buyer did not cancel this dispute like they said as the banks take time to investigate ergo why it took so long. This being the sole reason I never accepted Credit Card payments before - now we have no choice how buyers pay . I really believe that this is gonna be a big problem for eBay (which really means the sellers) sellers should be given the option to opt out on certain payment methods.
Something like that happened to me with paypal. Someone opened a case on an item not received it was like 6 bucks so I didn't track it on so I just said ok and refunded. They did a charge back so because of that they charged me a 20 dollar fee even though I agreed to refund. Not even a lot of money but I was heated
I had 54 feedback pretty new on eBay and someone got me for $750 I was almost put out of business eBay has tried to rip me off at almost every turn. People have returned wrong items, no items, and even garbage. I have been refunding payment like crazy in December and Janurary, due to USPS all people got their items and I did get 4 people that was honest out of like 40. I am seriously contemplating leaving ebay, and maybe reselling all together. The last 3 months I have lost some money and eBay has never helped me in any of my situation and says it should be in my business model for theft and loss. I do not have a store just a general ebay account. I sell maybe 30 items a month. I am not sure how I can put that in my business model, when I only sell a few things a month. I have been questioning eBay's decisions and policies for about 7 months now. They DO NOT PROTECT SELLER, I think they should really protect sellers such as yourself, with a big store and a big seller making them a WHOLE LOT OF MONEY.
15 years ago eBay refused to tell my buyer that they should go through the damaged during shipping to get their money back. They paid the insurance, that’s why I made it mandatory. They said I needed to refund their money. I told them there is no way I was going to do that. I hung up, closed my PayPal account and never returned.
I think you should reach out to Ryan at Ralli Roots. He recently addressed some other issues in a video. He got back from eBay's Vice President about the issues. Keep up the good work!
Lonnie, the only thing I ever noticed about eBay was that when I went on blog sites and ran them down for any reason, my sales creeped to a standstill for about a month. It was almost like they were punishing me for my criticism. I think that if you told them straight out of the gate that you have a TH-cam channel with over 33,000 viewers, and that you often talk about eBay, you might get them to deal with you on more a professional level because they will not think you are just an average Joe. Whether you want to admit it or not, You are a pro. Get treated like one. P.S. Hello Candice & Pip.
You are missing the bigger picture, I hope to effect some amount of change. Not just score some cheap special favors on the down low. Does that make sense?
@@shedflips I was not trying to say you were looking foe cheap favors, I was saying that eBay may worry about what your viewer base may think about them. 33,000 viewers getting pissed off by what they did too you could effect their business in some way...Now that 33k know what they are doing, It may make them think over their practices. Sorry if I came across wrong....I don't want you mad at me too.
@@shedflips Great. Glad to hear it. I'm Honored that you would argue with me. However I still think that you could change what happened to you for anybody else it might happen to just by letting them know you have 33k viewers who deal through eBay with you. Like you said, I may have missed your point completely so I will concede to you....for now. lol
I agree with you on the lack of respect that is being shown to you as a highly qualified seller on eBay. I have never had a issue like this with any agency that I have dealt with. I think this is why I do not sell on line.
Thank you for high lighting that this happens with EBay...our business in the UK sells on EBay and this has happened a few times over the years when payments were collected with PayPal and PayPal as you mentioned always refunded us as we had the tracking number. Now we are on managed payments with EBay, I’m angry that this can happen!
Oh Lonnie, I’m so sorry! I know how terrible that feels. A buyer recently returned a Coach bag siting “not genuine leather,” and I called eBay because she’s saying I sell fakes. They said that it sounds like she has buyers remorse, yet I’m still on hook for return shipping because she lied to make me have to pay for return. I’m tired of being on the hook for return ship, even when it’s clear to eBay and their CSR, that it’s a buyers remorse case. Calling eBay is like calling your therapist, they are just there to listen, not solve your problems. It’s a sad world. Us sellers eat so much garbage and it sucks. ☮️
One of the reasons a lot of people are using other selling platforms. Sports cards and toys are starting to do okay on Facebook Marketplace. Though for cards and toys, you could really create your own specialized website for that stuff.
I absolutely hate manage payment. If I sell something on Friday they don’t send my payment till the following Tuesday or Wednesday and then another 3 days before it’s in my account. And for some reason eBay is still charging my shipping through PayPal. Absolute garbage
When you purchase your shipping label scroll to the bottom of the page and change how you pay for your labels. This is why you are still going through Paypal
Hmm, this reeks of buyer scam. eBay needs to cover the cost instead of relying on credit card’s ‘Refund Not Received’. Good luck if you continue. BYW, like your Getaway Gang channel. Thanks.
You're right and I don't like to feel this way either. It's like all of a sudden everything went to pot on Ebay. I have had more problems with Ebay/Managed Payments in the past four months than I've experienced in my 11 years of selling on the internet and they flat out don't give a rat's tail. They make excuses, pass you off to other departments, promise call backs that never come, and ignore their own policy. I've received emails 3 weeks past my initial contact claiming my phone number is no good. Same phone number I've been using for 22 years. Use to be you could call them and the reps would look at the situation, make a common sense decision and remedy the issue right there on the spot. At the very least they would apologize for situations that were beyond their control or offer you direction. Now it's just nothing but contempt. It matters. This is why us sellers must remain diverse because the only loyalty is to share holders. It's really in our best interest to help build those other venues because nothing encourages customer service and good business practices like competition.
I had negative feedback on my account. The buyer stated they didn't receive the item and tried to open a case. I disputed the case. Told the rep, " Look at the transaction!! It shows delivered." When they finally took their head out of their ass they saw I was right and the feedback was removed. Buyers sometimes try to get over on folks and IT SUCKS!!
The is so clear. How can they look at it this way? I love eBay too but I don’t like when they let customers get away with things like this. Four dispute charges?!?! Not fair.
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I’m in a similar issue where eBay just doesn’t care and doesn’t help the seller. Good on you for rejecting the response!
@@marcelbrody3652 so your breaking the law and admitting to it on here hope your gf leaves youe for a real man who isn't a criminal you've been reported
@@jayherman1394 What did he say? comment is gone
ITS NOT OVER YET!
You need to go to your local police station and open up a mail fraud case! You’ll be surprised how quick both eBay AND the buyer give you your money back!
IT’S MAIL FRAUD!
It’s a FEDERAL OFFENSE!
Don’t let this go! You owe this to yourself and eBay and that buyer deserves what they get!!!
KEEP US POSTED!
I kinda think you need to bypass the local police and notify the FBI or US Postal Inspector since this is a federal case involving mail fraud?
@@hulksmash8159 I don't know about that, but lets suppose you are right. They may not care about one lonely seller making a complaint. However, if everyone made a complaint when this happened to them it will cause attention and investigation into the issue.
This is not something the Police etc are going to put in ANY effort into at all . They wont even waste the paper of a report on it. They have things a little more important than cosmetic sales on Ebay to deal with ok. Selling on the internet, known risk,almost always sided with the buyer... everyone knows it. These scammers know what they're doing .
David James
ITS THEIR JOB! Why do people always insist on determining what the police will or will not do? They work for the township whether it’s a parking dispute or a thief at Walmart or ONLINE if you report it THEY MIST write up a report! I don’t care if they work in Manhattan or Swamp Town, they will write the report!
@@Re-op5fc .....they will do absolutely nothing with this situation, nothing. Go rant and rave at a Police Station about an Ebay transaction, watch what happens
I hope you get your money!! Here’s a story for you. My ex husband’s fishing boat got damaged on the lake. It was totaled. The insurance company wouldn’t pay. He called them repeatedly to challenge them that they should pay to fix the boat. They said no. Then, He literally would come home every day from work and call them. I thought he was insane. I thought he should give up. I was embarrassed. It went on for 2-3 months. Do you know they finally bought him a brand new boat? That has always been a life lesson for me. Good luck.
That’s awesome. Never give up!
@@thepostofficeprince8819 Also, persistence is key.
You have to cost them more in man hours spent dealing with you than they will make by stealing from you.
Yup, the squeeky wheel is the one that gets the grease!!!
My mother, when in her 60s, lawyered up. The lawyer was commission-based (so no up front cost), and he slew the agent in court. Judge awarded treble damages to my mother because he said the agent was acting fraudulently.
Lots of angry sellers right now - buyers are trying every trick in the book to get a free item - don’t give up keep calling ebay until you get your money back
That's a miss conception unless you are selling garbage. You will always have 1% theft in any business. It's a problem in the reselling business that needs to be addressed but people focus on that 1% way too much. Do what you can but do not put all your energy in that bad 1%, put it in the good 99%.
I wish he can get his money back...
B
@Emile why would it go up and how can someone be seen as a "easy target" on an online selling platform? Are you saying one person scams you and he tells his other friends to scam you too? That really never happens and its not realistic. If you are not blocking the person that is scamming/attempting to scam you, that's on you. That is our version of "cameras/security". It will happen time to time, deal with it and move on. The bigger you will get, the more it will happen but guess what, that also means you've grown.. Focus on the 99% and don't let the 1% bring you down, its part of the business and that goes for any, not just retail stores.
@@Motorsportsgeek Propably not targeting individual Ebay seller but if Ebay is making it easy to scammers the rate of scams in Ebay will increase.
@@Motorsportsgeek $187 bucks is alot of 1 percent to just dismiss as a business cost. Especially if the seller is a lower volume seller, 187 bucks could be an awful lot!
Thank-you for letting us see the real issues that occurs when reselling on feebay!
I started selling on eBay in 1999. I had over a half a dozen accounts and sold thousands of items. For many years I had zero problems. When someone was unhappy I always worked it out directly with them. In this time I have gotten only 4 negatives and all of them were retaliatory feedbacks, and I have over 5,000 feedback ratings.
Around 2018 I started to have problems with buyers. Even though I followed all the rules, eBay always sides with the buyer. I would get cases opened up against me for the craziest reasons. One buyer said the new blank DVDs I sold him where too white (they are all white, lol). A couple of times the buyers actually took electronic parts out of my items, put in old parts, and then said I sold them worthless items. Now I got stuck with the expensive shipping fees for shipping both ways, plus worthless electronics returned to me. The new system requires the item to be returned to the seller and that can be expensive. In the past I would just let the buyer keep the item and work the problem out with him, usually just sending another item or refunding him. Also in the past the buyer always had to talk to me to work things out, now they can completely ignore me and just complain directly to eBay.
I have always provided eBay with all the required proof they needed or asked for regarding my sells. I have also provided eBay with written proof of the buyers lying to me. EBay has never sided with me on any of these cases. The crooks just can do whatever they want and eBay will always side with them.
I stopped selling on eBay in 2018, just not worth it anymore.
yep, your story is a common theme these days. such a shame because it doesnt even have to be that way. if ebay was even a little bit fair to honest sellers, it would make a world of difference and work out better for both buyers and sellers. the company completely lost all sensibility and completely discards sellers now where it isnt even rational at this point
You are human, just the rest of us. Ebay screws us over sometimes and they need to be called out by content creators that have a large following so others can see it too.
Man. I feel like I don't wanna sell on ebay anymore after watching this.
Happened to me on an item, ebay is the WORST when it comes to this. Sellers literally have no protection
Why would Ebay ever side with the seller when they can charge $20 "dispute fee" for each transaction????
Exactly!!
eBay is a disaster right now. There are so many scammers taking advantages of their system.
That's a miss conception unless you are selling garbage. You will always have 1% theft in any business. It's a problem in the reselling business that needs to be addressed but people focus on that 1% way too much. Do what you can but do not put all your energy in that bad 1%, put it in the good 99%.
@@Motorsportsgeek I don’t disagree totally but there has been more and more accounts taking advantage of ebays policies.
@@stepinthebox1945 that's been a thing since covid started. Ebay has had a whole new wave and increase of buyers since the pandemic. If you know what you are doing, your sales have increased and with all that increase, it's only obvious that more thieves will be present. Ebay thieves/scammers are but a shadow compared to Amazon if you sell there, you know how bad people can be there but then again, same logic comes in. Amazon has way more buyers for certain items so that increases amount of customers, the thieves go up. Problem with Amazon is there's customers who just don't care and return anything and don't really need a reason, that is just how it works and you have to deal with it.
It makes me wonder if these "scammers" are former customer service reps of eBay. They already know the system and how easy it is to scam. Sad fact I think is true.
Sadly, it’s not just buyers. I had a (cough) “colleague” seller/buyer, recently open a case against me because usps was running late w his single curtain. We have the same number of stars! He knows what’s up. Still... there is always a crook! Everyone wants to work the system to get their item free. I hate those people. Some people are just f****** jerks! ☮️
Thanks for sharing Lonnie and thank you for sticking up for us sellers. $80 in disputing fees is criminal!!
Take them to court, you have all the evidence
Report them to their local police and the FBI for Internet Fraud. Sue the buyer.
Sadly that won't work. When a buyer pulled the same scam on me once, I called their local police department. The police told me I would have to travel all the way to the buyer's state to file a report and file a report in person. My local police department refused to deal with it too.
I filed an online claim with the FBI (ICU- Internet Crimes Unit) and that didn't work either. When I filed a claim against ebay with the BBB (Better Business Bureau) that is what got me my hard earned money back from them.
Uh good luck, they dont care ok. You're gonna take the loss, that's it. Dont like it? Dont sell on online, because this is part of the deal....scammers.
A lot of sellers are leaving ebay, my neighbor after 15 yrs doing business with them, said she left because of dishonest business practices. If they keep doing that, they will run their sellers away then they will have to shut down. I Never thought I'd see them stoop to this , WOW!
Lonnie, sorry to hear this happened to you. The lack of customer service on eBay amazes me. The consistency between customer service representatives is so far apart. I have requested to speak with a supervisor on the managed payments team and was told either the manager wasn’t available or the manager doesn’t take calls. With the amount of $ we pay eBay in fees they should be a lot more available to us as the sellers. eBay is a buyers world and sellers just live in it.
I'm sorry to hear this Lonnie, That's the crappy thing about eBay, The hardly ever side with the seller, It's always the buyer they side with.
Everybody is having that problem now. They are going to start losing a lot of people. It's happening now.
@Emile I hear ya
Are they TRYING to drive everyone to Facebook Marketplace? If eBay keeps this up in 5 years eBay won't exist, except as IP owned by Amazon.
@Emile I quit Amazon because it's worse!!! A Customer can return and item for any reason and I have New items that come back used or don't come back at all. Many people are going to Facebook Marketplace. I've been selling on Ebay for over 20 years and thankfully I haven't been on the Losing end too many times. The New $20 fee is BS !!!! It is just another way for them to try to get Sellers to just take any return like Amazon and punish us if we don't. So over it!!! But, I don't want to go back to work for someone else.
True
@Emile they sell directly and through Facebook payments. I think they hold the payment for awhile though.
The worst is they charge you $20 to get punched in the face. The new managed payments $20 dispute charge is pure bs
It’s unbelievable, like it’s anything in your control! As long as seller has proof of delivery It’s their problem to deal with, not the sellers!
It's just an easy money grab for them. Plain and simple.
Thats 20.00 X 4...ROBBERY.
Same charge on paypal for a chargeback too.
@@michaelprice04 I have 36,000 feedback between two ebay accounts, never have I been charged by paypal for any charge backs or disputes. Only time I have been charged is if I bounced a payment I think that happened 2 times in 20 years. But as a seller they never charged me a fee for a buyers charge back. In fact I always felt paypal had my back and as long as I have delivery confirmation I was not charged.
Lonnie’s blood is BOILING!!! As a rep to the reseller community with more “pull”... we are all rooting for you so we don’t get the same BS happening to us!! Good luck 👍🍀
I know it is a hassle, but anytime I’ve ever been stonewalled by a big company I file a claim with BBB. It might not sound like much but 100% of the time I was contacted very quickly by someone high up in the corporate escalation department and had it resolved in my favor. I remember an issue I had with Comcast and I was going in circles for weeks. Once I filed with BBB I got it resolved very quickly in my favor.
Interesting. Can you elaborate more on this?
Better business bureau, google it
File BBB at Ebay? You can't be serious? I totally get using BBB for local businesses if something went wrong and no resolution. Big billion dollar companies like eBay or Amazon... doesn't do anything
@@anthonychan853 The only proven remedy. Crazy as it sounds, your problem will be resolved crazy fast.
@@anthonychan853 we have the same thing in Australia called the ACCC Australian Competition and Consumer Commission. You better believe Companies big and small don't want to have to mess with them. They will destroy the most honest company if they do the wrong thing. I might even contact them about this eBay policy myself and see what they think.
yeah man those dispute $20 charges are crazy. You would think that eBay makes plenty of money on your listing & final value fees that they would take care of the sellers a little more. Especially when you have all the evidence you need to resolve the dispute. How can eBay all someone to report that they haven't gotten a refund, when they haven't opened a request for a refund? This is the stuff that drives seller nuts with eBay.
Absolutely. This stuff is demoralizing. They do this kind of stuff because they know that they can. They know we have no way to fight them. I wish I knew of an easy solution.
@@joshuakaeble7810 Maybe time for a class action suite?
seems like this is becoming more common as several other TH-camrs are having the same issue... class action lawsuit?
Something big like a class action lawsuit really needs to happen. This can't go on.
I agree some action may need to be taken, but class action lawsuits generally benefit attorneys more than claimants.
@@josephdickerson2458 Yes; but it will discourage Ebay from doing it in the future.
If there's ever a class action lawsuit I'm in.
no! no more class actions. the only people that get the money are the lawyers. you will get nothing but a free oven mitt
I find Ebay's managed payments to be a step down from PayPal. I understand this isn't the exact premise of the video, but as Lonnie said, "PayPal would have eaten this cost" whereas Ebay is taking it out of their sellers' pocket instead. Not to mention, at least on PayPal I was able to get my money from a sale right away, and now it takes multiple business days before it processes through to my bank, which I am not a fan of. Ebay is doing something similar to what TH-cam did when it became big, Ebay is crapping on the people who built the platform for them aka the sellers' like TH-cam sooner or later started crapping on their content creators. Ebay is making big moves lately and I'm not sure how easy it will be in the near future to sell items on Ebay as it has been in the past, which is why a lot of us started selling on Ebay in the first place. Sorry for your situation Lonnie, just know you have a lot of fans and fellow peers that feel your anger with Ebay even if it's not for the same reason. I myself love Ebay and the reselling business but I will admit, in recent times I've had more issues with Ebay than I ever had in the past. Maybe it is time another reselling platform takes foot and brings things back to a simpler time for both the seller and customer.
100% agree. I much preffered paypal. With this new system it's very hard to decipher which payment is which, and to know what has been put in your account.
Agree. Thankfully I've not run into this type of situation with eBay yet, but definitely need to back Lonnie on this one...wow!
@@Brennan_Dale3169 I couldn't agree more. You hit the nail on the head.
Yes $180 is a lot of money. Sorry you are having to deal with this.
Lonnie, I just had a charge back dispute opened yesterday for a $280 Star Wars collectible. They bought it back in December! Saying they didn’t recognize the transaction. I uploaded the tracking info and contacted the buyer. I thought it wasn’t going to be a big deal but after watching this I’m very worried!
good luck
I wish the best to you. I'm so sorry.
Happened to me for a $450 item, plus $40 shipping I paid on top of that. I filed a claim against Ebay with the Better Business Bureau (BBB), when ebay would not give me my money back. It worked and they ended up giving me a one time so called "courtesy refund". If that happens and ebay doesn't back, you try that.
Same thing happened to me about 5 separate times in the last 3 months. All for items over $125 each. I’ve lost every time even though tracking shows delivered. Once the I even had buyer signature on delivery..
Do you know what bank the buyer uses? If you can find out you can send proof straight to bank of the purchase and delivery and they should close the dispute themselves
April 1st would be great day for all ebay sellers to shut down there store and not sell anything on ebay. BOYCOTT BABY
I had a buyer ask me to list my items on etsy so they could buy it from there instead.
I’m with you! There are plenty of other sites where we can sell our goods!
Lol, I make a grand a day. Good luck on that.
@@jimarr4468 Only $1000 a day? Yeah I guess ebay wouldn't care if you stayed or left its only chump change.
@@theeasterbunny8308 i spend 50k a year on postage
I’m totally with you Lonnie and I hope that you get this resolved. I’m furious with eBay atm, trying to get negative feedback removed.... A buyer returned a brand new lamp saying it didn’t work. Not only did it work, it was scuffed up, cleaning cloth missing, and very badly wrapped so that the box was damaged in transit. Despite all that, I fully refunded the client. They have now left negative feedback and eBay has refused to remove it! How is that fair?! Anyway, I will NOT give up and I will be back on the case tomorrow. 😡
Need to pay your eBay store account fees with your credit card and then open a dispute 🤣🤣🤣
Btw I watched people's court today . They had an ebay situation just like yours and the judge gave the seller back her money and said her court is not ebay.
Wow
That’s straight up stealing from you. I would fight it tooth & nail. And you shouldn’t have to. I’m so sorry you are going through that.
Happened to me twice last month. Neither buyer even asked for a return. One messaged me and said I t was easier to do the charge back ...they still paid her. Both for non-delivery. Both delivered late by Usps. 🤬 I’m with ya!
One of major reasons I stopped selling on Ebay...they took protection from sellers and allowed bidders to do almost whatever they wanted. I saw that progressIng more over time.
The fact that a seller cant leave negative feedback ( on a non paying winning bid) and buyer can, doesn't seem right
I'd be pissed too! PayPal never did us like that, they ate that money every time. Hope it gets resolved somehow man, I wouldn't let up on this one.
Buyers literally have all the leverage. The lack of backing for the seller on Ebay is disturbing and the buyers (scammers) know it.
A close watch needs to be kept on this issue. It is beneficial to EBAY to decide in favor of the customer and then charge the seller the dispute fee. I sincerely hope EBAY is not lining their pockets with this dispute fee. But... it is worrisome. Sellers need to be in touch with each other to make certain EBAY is not collecting bundles. It may look like "not that much" on an individual basis. Added together, it might border on illegal. I hope it is being monitored on a governmental level.
If this happens 5000 times a week (which would be a very small fraction of the millions of sellers on ebay) that comes to 5 million a year. 25 million over 5 years. I think that puts the ball in the class action arena.
We need true seller protection.
If ebay acts as a third party judge it has to be able to rule in favor of the seller when justified.
Can't always just rule for the buyer. Was hoping managed payments was the answer.
Managed payments is the answer... Ebay's answer to getting more money out of the seller's pocket. I mean look at that unreasonable dispute fee. Managed payments was never meant to help anyone, but ebay.
They won’t protect us, until they protect themselves. They need a fraud division. Best practices need to be established.
I’ve seen where there has some eBay sellers have problems. And they use a group on Facebook called “eBay for business “ I think and they have helped them get issues solved that they couldn’t get done. May want to check them out.
Doesn't help a person like me that's not on FB. ☹
I like seeing this side of you. People see your videos and other channels and see how easy it is to sell when really it’s not. I’ve had to deal with death threats before as a seller and it’s just incredible what eBay does for that. Nothing! Those thinking about joining eBay and selling need to know it’s not all just easy and fun as the reselling videos make it seem. There’s a dark side to selling on eBay.
I have recently seen resellers commenting in FB groups to contact EBay (or EBay Business) on FB to try to get resolution.
"Corporate Integrity" is kind of a oxymoron. Mission statements and the like are not worth the paper they are printed on. When a corporation decides they are right or just don't want to do the right thing all those things don't matter.
I would be livid too Lonnie and I'm sorry you are being subjected to this, you're a stand up guy.
EBay is shit. I had buyers who Buy It Now on some item worth $5000+.Then asked me to cancel. I foolishly cancel the auction because the winner said they don’t have funds or make mistake. Then I checked my account, and eBay charged me Final Value fees of $440. I should have opened a dispute, buyer hasn’t made payment and then I would get a final value credit. I went to the online chat support, the woman said she will fix it and I should get a credit for it in a few days. Still no credit. So I went back to Online Chat Support and entered the item number again, and this time it said item number invalid and I couldn’t follow up. It’s a joke, their support system for sellers. So now I had to pay $440 auction fees because of some deadbeat buyer. $440 for nothing! The lesson here is that when buyers fail to pay, just open an unpaid item case after four days from the auction ending. Then 7 days later, close the unpaid item case and receive your final value fee.
So the person got free makeup. Ebay should stand up for you. I really hope this turns around for you. I haven't had any trouble YET but I keep expecting to get screwed at some point.
Oh you will, it’s coming..
I just had something similar happen to me, I sold an item to a lady and I just knew she was going to be trouble from the beginning. Right when the item sold she sent me a message and said "why can't you send this to me?". From there on it was one issue after another. I test everything before I package it, I was to make sure my customers get exactly what they are paying for, and she begins to tell me that the item is not working and when I try to help her figure out what the issue is, she tells me its working, then demands a refund. I told her no and she took it to eBay. Needless to say they sided with her and now are telling me that I have to refund her. I've been back and forth with them, showed them the conversation on their platform that she told me it works and they still want me to refund her. This is not the first time but it is the last. I am done with eBay! I will not stand by while they make the rules and then break their own rules. There are many other platforms, that don't charge for me to use them. F eBay, I'm out!
I hope you stand on those morals and principles. Do Not Back Down!
Best of Luck Buddy!
I feel that now that PayPal is out of the picture they just don't give a Shhh. I wouldn't let that go if you have all the proof. This makes no damn sense
Exactly, now it took a flipping week to get my money.
What scares me as a seller is that scammers catch on to these practices and exploit them. Once scammers learn tricks like this it could be a problem for sellers, I hope this doesn't happen but Ebay doesn't stand up for their sellers when they should it could become a larger problem. From what I understand that is a problem Amazon has with returns and customers scam them all the time, returning the wrong item, just returning an empty box or most of the product missing and so on. Then this $20 fee on top of it makes the matter even worse, not only did they not side with you, they also charged you fees for their poor decision.
It's as if there are no more human beings working at corporations. Just mindless robots that won't invest one minute to investigate and analyze a set of circumstances and facts.
No, that's Amazon
eBay screws me so regularly that I bought a slanted table on eBay.
I recently had to call eBay several times. I was incorrectly charged insertion fees for auctions and I have a Premium account. I really had to work with the rep to so they understood what my issue was. It seems the reps are not very well trained at any level. I would reach out to Ebay for Business on Facebook. I've had success with that. It also doesn't make much sense that we pay a subscription fee when we don't get any support. The other platforms don't charge for a subscription but then they have no support either. Seems like eBay should drop the subscription charges if their support reps are powerless to fix anything.
I'm changing to Shopify, Mercari, and Bonanza. eBay is great for quantity, but they kill your margins with crap like this. I'm not doing this so eBay's shareholders can get rich. I need to live first.
I'm getting a headache from the moving camera! like being on a ship in a storm
The $20 dispute fee is a class action lawsuit in the making. Ebay gets paid a fee based on a dispute which only they have the power to decide, it's a conflict of interest. The problem is no lawyer will touch it until the payout is worth their time, so probably 7-10 years of sellers getting screwed.
Drive the RV to their headquarters and fly a flag. Just don’t buckle like Kramer on Seinfeld when he protested Kenny Rodgers chicken
Wow! You have been more than patient, Lonnie. This is nothing short of theft by eBay. As you point out, alternatives for resellers are limited, but FB Marketplace is starting to look really good lately.
Ridiculous!!! Really hope eBay makes this right.
I’m so sorry to hear that! I just had a talk with him yesterday about some of their seller unfriendly policies. It’s not a cost of doing business it’s Ebay taking $20 for every dispute, that’s multiplying - and putting salt in the wound as Lonnie said
Open up a police case for Ebay stealing. $80 in fees on top of the customer keeping the items. Start a small claims case in your State.
For there to be change it's going to take a bunch of people to do something like this. And some how get multiple news outlets to cover it how they are stealing from sellers just to make there buck!
We need a start a group for this. Even an Ebay Union.
This is the reason I no longer sell on ebay any more. This type of crap cost me $450, plus a $20 charge back processing fee and it cost me an extra $40 in shipping costs I paid. After that, I was like the hell with ebay. I was a power seller with 100% 5 star feedback and they treated me like crap.
You know how I ended up getting my money back minus the charge back fee? I filed a complaint against them with the BBB (Better Business Bureau). After that they decided to give me a "One Time" courtesy refund out of the kindness of their hearts 🤢🤮
The first rep I spoke to from ebay said "You should put money in a jar away every time you sell something for instances like this as this is the cost of doing business". After that I said the hell with selling on ebay.
I remember you saying about these cases in November and in January I think I would be very angry about this I agree with you Ebay is very wrong to even take the money out of your account and give it back to the people who shouldn't have got a refund in the first place and I would keep pursuing it as well
I quit selling on eBay years ago when I was selling high end shirts that others were selling for close to $200 I was having a hard time getting $40 for, and one day I got a message from eBay saying that I could get more exposure if I paid more for my store. I was like, what.....I didn't even know that was a thing. I felt like it was extortion and quit immediately.
Sorry to hear that happened to you. I recently had someone file a chargeback because they said they did not remember buying it??? I actually too screenshots of the of the date they bought it and of when it was delivered and went to ebay for business on facebook and explained the situation and posted the screenshots. Within a few days I heard back on facebook and they let me keep the money but I believe the customer got their money back too, so ebay ate it. I actually like taking these issues to ebay for business because I can take my time typing out what I want to say rather than get upset on the phone. I have actually had several issues resolved pretty quickly. They tend to get back with you usually the next day whether they resolve it or ask for more info from you. When I had to call them before I always found myself get nervous and frustrated taking to them. Try contacting them on ebay for business. Maybe they don't have a record of you calling and you can get a fresh person to help? Worth a shot?
Oh My! Ebay had me in tears earlier today because of a similar issue. I am a newer seller and was trying to dispute a return, and they messed up the process by escalating it without me asking, then I HAD to refund them. I was dealing with them for 6 days total and 9 hours today.
I hope they reach out to you because of this video. They should be covering chargebacks. Luckily I’ve had 2 and eBay covered both. Unfortunately in my experience, every single customer service rep you will talk to will give you a different answer.
I feel your pain. I have a similar situation where I had a sale for about $15. Due to the epic post office screw up, it took over a month to deliver the item. In the interim, the buyer made a claim & no matter what I did, what I said or how many times I replied, fought or appealed, they took the money out of my account & returned it to the buyer. At this point, the PO had delivered the package & all the info was not only on their website but eBay's as well. I contacted the buyer & appealed to her sense od decency & crickets. Then, I filed a fraud report (3months ago) & I'm still waiting to hear on that. I tried to claim it thru PayPal & they denied it telling me it was an eBay problem. This has been going on since December. And although it wasn't as much as yours, like you said, it's a matter of principle.
I've had one dispute for a 9.99 toy. Mentioned to eBay about filing an internet fraud case, and they covered it under seller protection within 20 minutes after 2 months of calling them
Never had to do something like this with ebay, but from dealing with insurance, this kind of approach works every time they give you a runaround.
We had a sale just before Christmas and due to shipping it took a while for the guy to get it. I made a mistake in the title but not in the description and not in the item condition area, and the pictures matched both of those. The guy wanted to return it saying description and pictures not as described, but they did. He returned it and got his way. When I got it back it now had dirt on it, and grease stains like it was sitting in his kitchen table or something during dinner. I did the same thing with Ebay about appealing the condition I got the item back in. I never got a call back at all and I tried like 3 times. On top of that he left me negative feedback on the 3 items he kept from the sale, but I was able to get Ebay to remove those due to that fact.
I’ll be surprised if you do get a call back. eBay is the easiest platform to sell on but they DO NOT stand by their sellers! Thanks for sharing Karen...um I mean Lonnie!
Ebay is getting very very bad! I logged into my account last night and my 750+ items were removed because the listings were in "violation". I had to call 3 times, have a supervisor call me back to find out that I had to submit proof of identity, proof of residency and proof that I have physical ownership of all my items, such as receipts and invoices. I have been full time reselling for a little over 2 years and it's getting rough on ebay. I have submitted all requirements (I have all my merchandise in a shed in my yard) and still have no resolution yet. Ridiculous!
Ebay customer service isn't the greatest. They honestly seem like they don't care. I bet they figure the seller will just give up. Keep up the fight. I rarely sell on ebay anymore. Its not worth the time and hassle.
theyre all in some third world country.
In 2003 I lost nearly $600 worth of items to one guy, It wasnt signed for so I lost the charge back - thing was he emailed me saying thanks its great then shafted me. I stopped using ebay for for 7 years after that
I would contact the Better Buisness Bureau.
Better Business Bureau is nearly defunct, especially when it comes to online companies.
Oddly, the only proven technique that works. Considering they're defunct and all!
@@theujexperience3564 Prove it that they have done anything for a business in the last decade and I can prove 10,0000 cases where they haven't.
I did that with Paypal once a few years back and it worked. They called me in a day or two and gave me my money back.
Hi Lonnie, I can totally sympathize with you. I sold an item. The customer received the item. USPS tracking shows and confirmed it was delivered. A few days later a dispute was opened "customer did not recognize transaction". Ok, what did that mean? The customer never made direct contact with me the seller. He opened his claim dispute directly through his credit card company. This is when the seller gets screwed. The buyer not only had my item, he didn't "recognize" it, but had it. Made no attempt to send it back or contact me. I fought tooth and nail to either get my item back or to have him end this dispute. The Ebay rep told me that if the buyer went through Ebay directly and not the credit card company, Ebay would have settled in my favor. The buyer knew NOT to go through Ebay because of that. Ebay told me I would have to wait anywhere between 30-90 days till the credit card company ruled on the case. I called everyone at Ebay from supervisors to Santa Clause and got no where. It was a total scam by the buyer, maybe his kid used his account to buy it, but the bottom line is he thought he could get something for nothing. Luckily, a month later the bank/credit card company ruled in my favor and the funds were returned. Like I said, I can totally understand your frustration. I am a Top Rated seller since 2000, but these days it really doesn't count for much going up against shady scammers looking to rip you off. Take care.
Yup! Lonnie fight ebay! They are screwing sellers!
Mate, I really really empathise with you - same situation happened to me where it was a credit card buyer scam. Not gonna say how but they got an expensive item free. Unfortunately this is the issue with credit cards and always has been a thing b4 Managed Payments and the offered reason to me is the banks can only do what the customer asks them. So therefore the buyer did not cancel this dispute like they said as the banks take time to investigate ergo why it took so long. This being the sole reason I never accepted Credit Card payments before - now we have no choice how buyers pay . I really believe that this is gonna be a big problem for eBay (which really means the sellers) sellers should be given the option to opt out on certain payment methods.
Something like that happened to me with paypal. Someone opened a case on an item not received it was like 6 bucks so I didn't track it on so I just said ok and refunded. They did a charge back so because of that they charged me a 20 dollar fee even though I agreed to refund. Not even a lot of money but I was heated
I had 54 feedback pretty new on eBay and someone got me for $750 I was almost put out of business eBay has tried to rip me off at almost every turn. People have returned wrong items, no items, and even garbage. I have been refunding payment like crazy in December and Janurary, due to USPS all people got their items and I did get 4 people that was honest out of like 40. I am seriously contemplating leaving ebay, and maybe reselling all together. The last 3 months I have lost some money and eBay has never helped me in any of my situation and says it should be in my business model for theft and loss. I do not have a store just a general ebay account. I sell maybe 30 items a month. I am not sure how I can put that in my business model, when I only sell a few things a month. I have been questioning eBay's decisions and policies for about 7 months now. They DO NOT PROTECT SELLER, I think they should really protect sellers such as yourself, with a big store and a big seller making them a WHOLE LOT OF MONEY.
Ive had way better luck with ebay for business on facebook. They seem to care a lot more at times. I would try to go that route next
I have to agree with you on that one
I was just going to mention this.
15 years ago eBay refused to tell my buyer that they should go through the damaged during shipping to get their money back. They paid the insurance, that’s why I made it mandatory. They said I needed to refund their money. I told them there is no way I was going to do that. I hung up, closed my PayPal account and never returned.
I think you should reach out to Ryan at Ralli Roots. He recently addressed some other issues in a video. He got back from eBay's Vice President about the issues. Keep up the good work!
Sadly eBay considers the buyer their customer and not the seller. Someday the time will come where years of this abuse will come back to haunt them.
Lonnie, the only thing I ever noticed about eBay was that when I went on blog sites and ran them down for any reason, my sales creeped to a standstill for about a month. It was almost like they were punishing me for my criticism. I think that if you told them straight out of the gate that you have a TH-cam channel with over 33,000 viewers, and that you often talk about eBay, you might get them to deal with you on more a professional level because they will not think you are just an average Joe. Whether you want to admit it or not, You are a pro. Get treated like one. P.S. Hello Candice & Pip.
You are missing the bigger picture, I hope to effect some amount of change. Not just score some cheap special favors on the down low. Does that make sense?
@@shedflips I was not trying to say you were looking foe cheap favors, I was saying that eBay may worry about what your viewer base may think about them. 33,000 viewers getting pissed off by what they did too you could effect their business in some way...Now that 33k know what they are doing, It may make them think over their practices. Sorry if I came across wrong....I don't want you mad at me too.
I'm not mad at all, I just disagree with pulling the TH-cam card during the call. That would only serve me. Again, not mad, just arguing with you lol.
@@shedflips Great. Glad to hear it. I'm Honored that you would argue with me. However I still think that you could change what happened to you for anybody else it might happen to just by letting them know you have 33k viewers who deal through eBay with you. Like you said, I may have missed your point completely so I will concede to you....for now. lol
I agree with you on the lack of respect that is being shown to you as a highly qualified seller on eBay. I have never had a issue like this with any agency that I have dealt with. I think this is why I do not sell on line.
No call back. That’s a big surprise! (Not!)
Thank you for high lighting that this happens with EBay...our business in the UK sells on EBay and this has happened a few times over the years when payments were collected with PayPal and PayPal as you mentioned always refunded us as we had the tracking number. Now we are on managed payments with EBay, I’m angry that this can happen!
eBay does it again. A high seller rate and you have all the info and they make more money of us sellers. $20 dispute change what is next
Oh Lonnie, I’m so sorry! I know how terrible that feels. A buyer recently returned a Coach bag siting “not genuine leather,” and I called eBay because she’s saying I sell fakes. They said that it sounds like she has buyers remorse, yet I’m still on hook for return shipping because she lied to make me have to pay for return. I’m tired of being on the hook for return ship, even when it’s clear to eBay and their CSR, that it’s a buyers remorse case. Calling eBay is like calling your therapist, they are just there to listen, not solve your problems. It’s a sad world. Us sellers eat so much garbage and it sucks. ☮️
Go to ebay business in facebook, they seem smarter and they work with sellers.. Calling or emailing is useless...
One of the reasons a lot of people are using other selling platforms. Sports cards and toys are starting to do okay on Facebook Marketplace. Though for cards and toys, you could really create your own specialized website for that stuff.
Yikes, this is gonna be juicy.
Wow
I absolutely hate manage payment. If I sell something on Friday they don’t send my payment till the following Tuesday or Wednesday and then another 3 days before it’s in my account. And for some reason eBay is still charging my shipping through PayPal. Absolute garbage
When you purchase your shipping label scroll to the bottom of the page and change how you pay for your labels. This is why you are still going through Paypal
What about the Ebay FB group for sellers? In the past they’ve been very responsive to you.
What is this group called? I'd love to join.
Ebay for business. They have some limits. They may help here but if I was betting I’d guess they’d kick the can.
Ebay has really gone downhill for sellers. They allow scammers to thrive.
Hmm, this reeks of buyer scam. eBay needs to cover the cost instead of relying on credit card’s ‘Refund Not Received’. Good luck if you continue. BYW, like your Getaway Gang channel. Thanks.
You're right and I don't like to feel this way either. It's like all of a sudden everything went to pot on Ebay. I have had more problems with Ebay/Managed Payments in the past four months than I've experienced in my 11 years of selling on the internet and they flat out don't give a rat's tail. They make excuses, pass you off to other departments, promise call backs that never come, and ignore their own policy. I've received emails 3 weeks past my initial contact claiming my phone number is no good. Same phone number I've been using for 22 years.
Use to be you could call them and the reps would look at the situation, make a common sense decision and remedy the issue right there on the spot. At the very least they would apologize for situations that were beyond their control or offer you direction. Now it's just nothing but contempt.
It matters. This is why us sellers must remain diverse because the only loyalty is to share holders. It's really in our best interest to help build those other venues because nothing encourages customer service and good business practices like competition.
Had a buyer open up a case of item not received: wanting a refund. An item the buyer never paid. I threw up my hands, and laughed.
What a numbskull! Hopefully eBay did NOT side with the (non)buyer!
I had negative feedback on my account. The buyer stated they didn't receive the item and tried to open a case. I disputed the case. Told the rep, " Look at the transaction!! It shows delivered." When they finally took their head out of their ass they saw I was right and the feedback was removed. Buyers sometimes try to get over on folks and IT SUCKS!!
Keep fighting bro. Your helping all of us sellers. eBay is charging you to screw you. Don’t give up
I agree with you 100% Lonnie. Keep up updated. We love the channel up here in Northeast Louisiana at The Card Shop in Bastrop!
Is Small claims or arbitration an option? Nice Karening her?
The is so clear. How can they look at it this way? I love eBay too but I don’t like when they let customers get away with things like this. Four dispute charges?!?! Not fair.