Hi Trevor, I have lost access to my multifactor authentication app that was linked to my instagram. After the "how can we reach you page," I have entered my email address, which has sent me back a code to my email. However, after I input the code, the screen turns white. Do you happen to know how to work through this?
it didn't help me up because , it asks me for backup code and when i enter backup code they told it's wrong i cant open because of two factor so tell me what should i do man
@Ameliajohson98-please I need help my Instagram business account was hacked and I don't have a photo of my self and the number and email address was changed. Please I need help.
@@guitarmusic6924 I still haven’t sadly. If I figure out something tho I’ll let u know. I still have my email too I just lost my old phone number so I can’t get past 2 step verification
@@Aarzuyadav0623 same with me, it’s asking for a code from an authentication app. And the face authentication is not working for me. Any luck with yours?
I am at the question where it is asking for my picture that I do not have on my account, for whatever reason the next button does not work. What should I do?
What do I do if: I recently purchased new iPhone 14. I did not know I had to export or transfer my 2-step authentication codes to my new phone. I gave Apple my old phone and they wiped it clean for the trade in on my new phone.. my Instagram account requires me putting the 6 digit code in order to log in.. I have no access to these codes anymore. I’ve literally tried resetting the password every time and it keeps asking me for codes or backup codes.. there isn’t even a number to call and request help on this issue. My account is even verified through META in which I had to send in photo of my ID etc.. do you have any recommendations? Please!!
I hope you can help, i have lost (or don’t remember getting my 6 and 8 digit codes) I also dont have any faces in my instagram.. ive been trying to get back in since i upgraded my phone in April and instagram are not getting back to me. I have access to the email, phone number and passwords..but can’t get passed the codes and the video i send is combing back as noble to verify.. its also not in my name just a brand name so ID wont work either.. Do you have any suggestions? Thank you so much.
Ok Trevor…. So my account was disabled with no reason given. I confirmed my identity and it is allowing me to try to log in. Then asking for a code they sent via text which will not show up. Backup codes will not work even though it is linked to my fb acct. i managed to get the code sent to my email i have on my acct but then it goes right back to asking for a code texted to me which i cannot receive…i watched your videos. Even tho they got me to new spots in reactivating my acct, i still am not able to. I found the fb text number was blocked on my phone unblocked now and no luck. I downloaded whatsapp as well and google authenticator. Nothing. I did the selfie video for fb and within 4 minutes, i get an email saying cannot be verified. I dont have a pic on any posts but do on storys. It is my business acct and to lose it will be a big blow to my business. Any ideas?
My account was hacked by changing registered email id and password. I tried recovery options. Although i have access to phone number linked with that instagram account they are asking for 6 digit authentication code which i dont have access.
Well this is the last step for me. You’re the second person that said upload your ID and send it. I’ve worked so hard to get my Instagram how I wanted it and so much stuff saved that I need. Starting over would be a disaster
This guy helped me get mine back. I never believed this could be possible but thanks a lot to him.. *Octagon Fix* dedication and might in doing this looks unreal but it works...
Same problem I don't have my authentication code instagram not answer my selfie even I report also the problem but nothing gonna work what I do please help
If you don't receive a security code, tap I can't access this email or phone number below Send security code, then follow the on-screen instructions. Be sure to enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.
You are brilliant turns out I had blocked Instagram number, just like you said I watched several videos which didn't provide the solution but yours did thank you
No didn't work. @1:07 it doesn't take me to that screen it takes me to help center via google browser when i click cant reset. I don't have access to my old phone number. Or the 2 factor auth code thing anymore. I have access to the email so I was able to reset my password but it keeps asking for The 2 factor auth code🤦🏽♀️.
Super helpful thanks, however, mine still requires the backup codes or 6 digit code from authentication app, both of which are not working for me... like how am i meant to get an authentication app if I can't get into the account in the first place...
@@cvflesh i got my account back, i logged into my other account ( you can use your friends or familys) and reported a problem through instagram. I wrote note like hey i cant log into my other account, im not getting security code on my number ( and i put number also in) .Try that because they dont check their support email. I deinstalled instagram, reinstall it and didnt try to log into for next 3 days. Dont try to get code or anything, just wait and today was the third day, and I logged in without problem.
I tryed everything my Instagram is connected to an old phone number with 2FA hooked up and I can’t seem to get in I’ve tryed everything I did the face selfie video thing 3 times but they all came back as negative
I had same experience when my account got disabled and I also contacted the support team for more than a week but they couldn't reply me not untill I came down here and saw so many many people recommending constructive_fx who brought back my account
hey pleasee my account is an art account I don't have my pictures on it and when I press NO it either sends me back to that list or just throws me into general Instagram Help page they don't ask me for previous email or number what should I do
I've tried it so many times but it won't help. The next step is to submit your video for the facial recognition. But it still won't work because I'm facing an issue during the video submission.
Hello, my account is asking me for the access code in the two-factor authentication application, and I can no longer access the two-factor authentication application, and it gives me the option to use a backup code, and I do not remember that but I have the password for the account and I have the private email in the Instagram account and I also have the phone number registered in the account What should I do please? I have no selfies on my Instagram account. Please, I want help
I set up two factor authentication for my band account because my other account got hacked so I was trying to be safe. When I set it up I didn’t know you had to use an authenticator app for the code so that was never set up. Instagram decided to log everyone out who was using the account and now there’s no way to get in. Even the video selfie crap isn’t working when there’s obviously pics of us on the account and since instagram don’t got actual people to talk to, my account is just lost now. How sad.
Can someone please help me!! I know my password and email and username but because I have this 2 factor authentication I can’t get into my account because I don’t know my backup code and don’t have an authentication code?? What can I do to tell you them I’m me so I can get into my account?? So frustrating!! When I do the face recognition thing they always send me an email that “ We weren't able to confirm your identity from the video you submitted. You can submit a new video and we'll review it again” and I’ve submitted a photo like 11 times in the past 2 months I’ve logged out of Instagram!
The same thing is happening to me! My account wasn’t hacked or anything, I just need the backup code but to get the backup code you need to be logged in! Ugh it’s so frustrating. Have you figured it out yet?
Around September of last year, I was uploading a tale to my account when I received an email indicating that my account had been temporarily locked. I couldn't get in since my phone number has changed but I had just gotten a new UK sim and my old sim with the number had been thrown away, and my account was registered on my old email, so I couldn't get back in. Could you please either help me retrieve it or disable it?
Hi! I have a business account that I cant log on to. I lost the recovery codes and the only option Instagram gives me is a video selfie. I have sent many video selfies but the only response is that my video cannot be confirmed. This is a account that is linked to my personal instagram and to facebook. I have access to the email and cellphone number. Please help!!
I don't have these options neither Instagram asks me those questions it's just ask me if i have a photo in my account and if i click yes it says to put a code i used a year ago but I don't remember!! Maybee this in the video works only for iPhone and not android
Funny thing is, I have plenty of photos of myself on my account but the facial thing keeps saying no. So pretty sad how IG just fucks you when you lose ur number to your account for recovery.
Can anyone help me, I’ve followed the steps and I get an email and it lets me back in but then it says I need a verification code from my number. I’ve been trying for days and I get no code at all and I don’t have the number blocked or anything
My issue is my old phone number which was used for 2 step. I even tried changing and deleting my old number from FB and it won’t let me because of the2 step verification wtf!
Hello Trevor, Need you help here.. I have activated two factor authenticator but I didn't saved any screenshot or maybe I wasn't aware about the process. Now when I try to login using username and password they ask for authenticator code/security code/get support. I tried support but it doesn't work. Please help me out
Did you ever get it figured out? I’m having the same issue and it says “ Thanks for submitting your selfie video. We received this information and it's pending review. You can expect to hear from us within 3-4 business day.” But they never do.
I was able to reset the password but then it started asking for authenticator code again which was lost with my phone. Quite frankly the authenticator system is flawed, what's the point linking it to your google account when if you lose your phone its gone forever. Instagram support is non-existent. CRAZY
@@TrevorNace they send a code to my email or phone which is accepted but then it continues to ask for the 2mfa generated code or backup code. I've contacted insta and none can help. It's crazy ad it's a business account and we have spent thousand with them.
@Samantha Jeffers I ended up getting access. I don't really know how, I tried logging in through the linked Facebook which had never worked before and out of the blue it worked. Was crazy.
my account got hacked today and i have everything the authencator code as well as the gmail code but the confirm button isnt loading on the authencator code confirm button (there is not message saying that i ned to recheck the code.. ) please help me i need my account back
I need help here is my issue so I logged into Instagram on safari and it came up as is this u or no I accidentally pressed no so it takes my account as it is being hacked and now I can’t log in it keeps saying verification code but I’m not getting it and I really don’t want to lose my account I really need help please and thank you
When I choose I don't have photo on my account it will be finished...there won't be anything else like asking my account or my mobile number....what can I do....
My account got hacked last night. The dude out it up for ransom at 50 (which my friend paid even when I said not to) and I’m still unable to get my account info back
I had same experience when my account got disabled and I also contacted the support team for more than a week but they couldn't reply me not untill I came down here and saw so many many people recommending constructive_fx who brought back my account
I know I'm late but I can't log into my account. The two factor authentication app deleted the account off the app automatically and that's the only way I can log into the account.
Guys, hi What should i do if I’ve lost my recovery code and now I can’t log in my account? 😢 i have access to my email and phone number but I haven no photos in my account This stupid situation makes me upset 😭
The way you handled my request showed resilience, experience, knowledge, and critical thinking *Tischler Tech* . I would love to get your perspective any time I come around…
Hi, Thanks for the video. At 1:32 I'm redirected to the hacked page options and it does not send me to the menu that appears after that minute. Do you know what I can do next? My email was changed on my account and can't access nor receive access codes. Please help.
I had same experience when my account got disabled and I also contacted the support team for more than a week but they couldn't reply me not untill I came down here and saw so many many people recommending constructive_fx who brought back my account
when i did it, it said they will send it to my email in 3-4 days. does this mean my account will be good? Is there also someone able to fix a hacked account for free??? Please comment user of there is thank you so much🙏🏾👍
Hello, please help as this process does not prompt the same pages. I can never access the page where it asked why you cant into the instagram and it just directs me to the Help Desk pages that do not help. PLEASE HELP!
After choosing no i don’t have a photo, i didn’t got the same screen They send me to the help center which didn’t help me at all Please do you have any other ways to recover accounts ? Am not able to recover my account until now 😢
Regarding the ridiculous selfie thing....Im not sending a selfie to instagram. that's creepy. Totally absurd that they would ask for that. I know plenty of people that refuse and they can go ahead and lose People
Hi Trevor, great videos. I have watch most of your Instagram help videos and cannot for the life of me figure it out. Here is my current problem: I recently temporarily disable my account (NOT premaritally delete) because I need some time away from IG. I have now decided to redownload it. When I go to sign in, it prompts me with my email and phone # for a security code because it deems this as a "suspicious log in attempt". I have access to both my email and phone and get the code either way and enter it correctly and immediately. Then once I hit submit I get an error. It says "Wait a moment please check the code we sent a try again later". I have tried everything and just can't log in. Any help would be great!
Here are a few steps you can try to fix the issue: Make sure that you are using the correct email and phone number associated with your account. Double-check for typos and ensure that you're using the same email and phone number that you used to create the account. Wait for a while and try again later. Sometimes Instagram's security system needs some time to process your login attempt, so waiting a little bit and trying again later may help. Try logging in from a different device or internet connection. Sometimes using a different device or connecting to a different network can help bypass any temporary blocks. Contact Instagram's customer support. They can help you troubleshoot the issue and assist you in regaining access to your account. It's also important to make sure that your account is not permanently deleted, as if your account is deleted, you will not be able to regain access to it in any case.
@@TrevorNace what is IG’s customer support contact information? I have tried to find an email or phone number and the only thing I get is their support page which doesn’t help me out.
@@TrevorNace have done all that and still doesn’t work. It’s definitely something on instagram’s side but I’m not sure how to get the help I need from instagram because they have 0 customer support…?
Did this work for you?
Yes? 😁 Give me a shoutout in the comments!
No? 😥 Leave a comment with your issue and we'll figure it out together.
Im having trouble getting into my old Instagram account and I need help so is there away you can help me out
Hi Trevor, I have lost access to my multifactor authentication app that was linked to my instagram. After the "how can we reach you page," I have entered my email address, which has sent me back a code to my email. However, after I input the code, the screen turns white. Do you happen to know how to work through this?
No everytime i try to press forgot password all it says is get help center or backup recovery code but i think the people that got in changed it
I am not getting passcode on email and when I am clicking on try another way it’s rerouting me to help Center. My account is hacked please help
it didn't help me up because , it asks me for backup code and when i enter backup code they told it's wrong i cant open because of two factor so tell me what should i do man
this doesn't work. if you select "no i don't have a photo" it just takes you to their help centre which offers no help at all
@Ameliajohson98-please I need help my Instagram business account was hacked and I don't have a photo of my self and the number and email address was changed. Please I need help.
@@henrykandakai6955what are u saying. Ur retarded bro
@Ameliajohson98- hello can you please help me to get back my hacked account
Same dude how did you get help
@@guitarmusic6924 I still haven’t sadly. If I figure out something tho I’ll let u know. I still have my email too I just lost my old phone number so I can’t get past 2 step verification
Not even letting me send the new email. It won’t move past that page
Nope keeps askin me for a 6 digit verification code but Instagram isnt sending it to my phone
Same problem with me
@@Aarzuyadav0623 same with me, it’s asking for a code from an authentication app. And the face authentication is not working for me. Any luck with yours?
I Have the same problem now?
Same problem. I’ve gone in loops with every option Instagram gives. Nothing is working as I never get the text code
@@megstgermain7205 just wait a few days and it’s back to normal. I waited for 3 days
I am at the question where it is asking for my picture that I do not have on my account, for whatever reason the next button does not work. What should I do?
What do I do if:
I recently purchased new iPhone 14. I did not know I had to export or transfer my 2-step authentication codes to my new phone. I gave Apple my old phone and they wiped it clean for the trade in on my new phone.. my Instagram account requires me putting the 6 digit code in order to log in.. I have no access to these codes anymore. I’ve literally tried resetting the password every time and it keeps asking me for codes or backup codes.. there isn’t even a number to call and request help on this issue. My account is even verified through META in which I had to send in photo of my ID etc.. do you have any recommendations?
Please!!
Did you ever find a solution I’m currently going though that same exact situation right now
@@Daniel-dm1zj yea I just got my account back last week, after 10 months lol
@@Daniel-dm1zjdid you find any solution yet ? Pls help if you did 😢
I hope you can help, i have lost (or don’t remember getting my 6 and 8 digit codes) I also dont have any faces in my instagram.. ive been trying to get back in since i upgraded my phone in April and instagram are not getting back to me. I have access to the email, phone number and passwords..but can’t get passed the codes and the video i send is combing back as noble to verify.. its also not in my name just a brand name so ID wont work either.. Do you have any suggestions? Thank you so much.
same problem. i have access to all just not the codes. its actually hacked. can i recover it?
Ok Trevor…. So my account was disabled with no reason given. I confirmed my identity and it is allowing me to try to log in. Then asking for a code they sent via text which will not show up. Backup codes will not work even though it is linked to my fb acct. i managed to get the code sent to my email i have on my acct but then it goes right back to asking for a code texted to me which i cannot receive…i watched your videos. Even tho they got me to new spots in reactivating my acct, i still am not able to. I found the fb text number was blocked on my phone unblocked now and no luck. I downloaded whatsapp as well and google authenticator. Nothing. I did the selfie video for fb and within 4 minutes, i get an email saying cannot be verified. I dont have a pic on any posts but do on storys. It is my business acct and to lose it will be a big blow to my business. Any ideas?
@Countin Measures the backup codes? I tried. They are the same codes as my fb. No luck.
stack to 2fa . i remember the user and pass but not have acces to 2 factor authentication....what can i do?
i am not getting option which you are showing after clicking on no i dont have a photo of myself what was email used to creat this account
My account was hacked by changing registered email id and password.
I tried recovery options. Although i have access to phone number linked with that instagram account they are asking for 6 digit authentication code which i dont have access.
Well this is the last step for me. You’re the second person that said upload your ID and send it. I’ve worked so hard to get my Instagram how I wanted it and so much stuff saved that I need. Starting over would be a disaster
I know me too and I don’t know what to do no more, i don’t have any posts with myself and nothing
Good not bad video
Did they respond?
@@shellychristian2023 no. You’re not getting that account back. It’s over. They will not respond and NONE of these “work arounds” will work
@@lambo7266are you for real? I just want my account back😭
I have no photo in Instagram & the email was not access what is the solution?
How long does instagram take to review the photo IDs? All I get is photo doesn’t match automated message in a minute. What else can I do?
Do you ready to get this situation solved right away ???…. I have an expert for it.. 🎉
I was also in similar situation but the same expert helped me out… He is *Octagon fix*
This guy helped me get mine back. I never believed this could be possible but thanks a lot to him.. *Octagon Fix* dedication and might in doing this looks unreal but it works...
He has over 20k followers???.
It happened to me last week and the expert get it solved..❤
It don’t let me submit the email to get to the video bit
I lost my two factor code and instagram didnt answer to my video self 😢
Same problem I don't have my authentication code instagram not answer my selfie even I report also the problem but nothing gonna work what I do please help
Same problem here, gonna leave comment so if anyone solves let me know👏
@@oliverjanovicyou solved it?
Having the same problem
can you please help i’m trying to log in but it keeps talking about the two step code i don’t have it and this didn’t work
If you don't receive a security code, tap I can't access this email or phone number below Send security code, then follow the on-screen instructions. Be sure to enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.
You are brilliant turns out I had blocked Instagram number, just like you said I watched several videos which didn't provide the solution but yours did thank you
No didn't work. @1:07 it doesn't take me to that screen it takes me to help center via google browser when i click cant reset. I don't have access to my old phone number. Or the 2 factor auth code thing anymore. I have access to the email so I was able to reset my password but it keeps asking for The 2 factor auth code🤦🏽♀️.
So what if we don’t know a previous password for the past year. If it has been 3/4 years
Super helpful thanks, however, mine still requires the backup codes or 6 digit code from authentication app, both of which are not working for me... like how am i meant to get an authentication app if I can't get into the account in the first place...
@@mubarkmusaI have 16k and it still doesn’t work.
@@cvflesh did you succed in returning your account?
@@sofijamiskovic nope never I’ve tried everything
@@cvflesh i got my account back, i logged into my other account ( you can use your friends or familys) and reported a problem through instagram. I wrote note like hey i cant log into my other account, im not getting security code on my number ( and i put number also in) .Try that because they dont check their support email. I deinstalled instagram, reinstall it and didnt try to log into for next 3 days. Dont try to get code or anything, just wait and today was the third day, and I logged in without problem.
@@cvflesh point is just wait for few days without trying to log in or getting code.
Instagram fails to understand they need the people with content not we need them. Period
The fuck
I tryed everything my Instagram is connected to an old phone number with 2FA hooked up and I can’t seem to get in I’ve tryed everything I did the face selfie video thing 3 times but they all came back as negative
Same issue here, did you get it fixed? Is so how?
@@wavygoods877did u get ur account back? Plz let me know too 🥺
what do i do if i dont have a photo of myself because my account is an art account, not a personal account with photos?
Hello, i need to access an account urgently but i dont have the login details. Please how can i do this?
I had same experience when my account got disabled and I also contacted the support team for more than a week but they couldn't reply me not untill I came down here and saw so many many people recommending constructive_fx who brought back my account
I saw him on Instagram
hey pleasee my account is an art account I don't have my pictures on it and when I press NO it either sends me back to that list or just throws me into general Instagram Help page they don't ask me for previous email or number what should I do
I got the same problem, my art account 😢did you find a way out???
@@hara_the_fangirl unfortunately no I couldn't find any way to recover it
I've tried it so many times but it won't help. The next step is to submit your video for the facial recognition. But it still won't work because I'm facing an issue during the video submission.
Did it ever work because i tried 100 times and it doesn’t work 😢
Hello, my account is asking me for the access code in the two-factor authentication application, and I can no longer access the two-factor authentication application, and it gives me the option to use a backup code, and I do not remember that but I have the password for the account and I have the private email in the Instagram account and I also have the phone number registered in the account What should I do please? I have no selfies on my Instagram account. Please, I want help
did u get ur account back
I set up two factor authentication for my band account because my other account got hacked so I was trying to be safe. When I set it up I didn’t know you had to use an authenticator app for the code so that was never set up. Instagram decided to log everyone out who was using the account and now there’s no way to get in. Even the video selfie crap isn’t working when there’s obviously pics of us on the account and since instagram don’t got actual people to talk to, my account is just lost now. How sad.
Same shit. Did you finally succeed?
This is happening to me currently 💔 does anyone help?
@@Callmekayyy_ just continue sending them videoselfies, I have finally succeeded after dozens attempts and they confirmed my personality.
@@borisdottir how do you send in selfie videos? Where do you send it??
What about if you can’t get 2 factor code anymore 😢?
@user-pi6ll7eb9f what is that?
Don’t respond to these comments that responded to your comment. They are bots.
I have my password, just changed it, and it won’t let me bypass the authentication page
I’m having the same exact issue. Somebody help.
Nope, it just goes in a loop.. either sends me back to that list or just throws me into general Instagram Help page pfff...
Same for me, did you figure it out?
@@RockyBaby420 nope. It's no use. They just don't have any support.. my main instagram account is now lost
@@CoyotePark heyyy I'm also not able to log in to my acc 😭 it's so frustrating
Can someone please help me!! I know my password and email and username but because I have this 2 factor authentication I can’t get into my account because I don’t know my backup code and don’t have an authentication code?? What can I do to tell you them I’m me so I can get into my account?? So frustrating!! When I do the face recognition thing they always send me an email that “
We weren't able to confirm your identity from the video you submitted. You can submit a new video and we'll review it again” and I’ve submitted a photo like 11 times in the past 2 months I’ve logged out of Instagram!
The same thing is happening to me! My account wasn’t hacked or anything, I just need the backup code but to get the backup code you need to be logged in! Ugh it’s so frustrating. Have you figured it out yet?
I am facing same problem too, if you find out anything helpful letme know pla
Did u ever get back in 😞 I can’t
@@natalienguyen9034 did you get back in?
I have the same problem.. OMG
Around September of last year, I was uploading a tale to my account when I received an email indicating that my account had been temporarily locked. I couldn't get in since my phone number has changed but I had just gotten a new UK sim and my old sim with the number had been thrown away, and my account was registered on my old email, so I couldn't get back in. Could you please either help me retrieve it or disable it?
Hi! I have a business account that I cant log on to. I lost the recovery codes and the only option Instagram gives me is a video selfie. I have sent many video selfies but the only response is that my video cannot be confirmed. This is a account that is linked to my personal instagram and to facebook. I have access to the email and cellphone number. Please help!!
I don't have these options neither Instagram asks me those questions it's just ask me if i have a photo in my account and if i click yes it says to put a code i used a year ago but I don't remember!!
Maybee this in the video works only for iPhone and not android
I have the same issue and it sucks so bad
My acc was hacked and it has two way authenticator set up and idk what to do i need help
Funny thing is, I have plenty of photos of myself on my account but the facial thing keeps saying no. So pretty sad how IG just fucks you when you lose ur number to your account for recovery.
Instagram sucks fr! Thwy don't even have telephone service
You ever figure it out ?
hey i’ve tried all of this and it just keeps giving me sms verification again and again never getting a code ever i’m on the account but can’t use it
Would it make a difference if you keep changing passwords
Does it work if ur acc is private? Cos I tried logging in and I couldn’t even them taking my photos didn’t hrlp
I lost both my accounts because Duo 2FA is no longer supported on my phone and nothing is working. Anyome that can help me out?
I lost my GA and IG codes and I can't login to my account !! I don't have any selfie in my account! How can I fix it? Thanks
What about if you can't receive two step verification login code
I’m trying to log into my account but it doesn’t even give me the option to prove my identity what do I do
Didn’t help at all keeps asking for a code I don’t have
I tried that and I did a video method multiple times. I got an email every time saying information not confirmed
@howtoaps
@Benson rade yes
@Benson rade yes!!
Did you recover it ?
Can anyone help me, I’ve followed the steps and I get an email and it lets me back in but then it says I need a verification code from my number. I’ve been trying for days and I get no code at all and I don’t have the number blocked or anything
when i press try another way it brings me to the website
My issue is my old phone number which was used for 2 step. I even tried changing and deleting my old number from FB and it won’t let me because of the2 step verification wtf!
Ay I got back in. Keep doing the selfie videos and be patient
Hello Trevor,
Need you help here..
I have activated two factor authenticator but I didn't saved any screenshot or maybe I wasn't aware about the process.
Now when I try to login using username and password they ask for authenticator code/security code/get support.
I tried support but it doesn't work.
Please help me out
Go to the 2-Step Verification section of your Google Account.
Select Show codes.
Select Get new codes.
@@TrevorNace This works for getting backup codes for Google, not Instagram, right?
Did you succeed? The same problem. The worst thing is that everything happens on iPhone, not Android with Google.
@@TrevorNace how are we supposed to get it if we don’t have the acc
Same happened with me please help me 😭 if you know
I forgot my instagram 2fa and I do not have a photo of my self on my account what do I do?
Did you ever get it figured out? I’m having the same issue and it says “
Thanks for submitting your selfie video. We received this information and it's pending review. You can expect to hear from us within 3-4 business day.” But they never do.
I was able to reset the password but then it started asking for authenticator code again which was lost with my phone. Quite frankly the authenticator system is flawed, what's the point linking it to your google account when if you lose your phone its gone forever.
Instagram support is non-existent. CRAZY
Can you authenticate using your email or phone number?
@@TrevorNace they send a code to my email or phone which is accepted but then it continues to ask for the 2mfa generated code or backup code.
I've contacted insta and none can help. It's crazy ad it's a business account and we have spent thousand with them.
@Samantha Jeffers I ended up getting access. I don't really know how, I tried logging in through the linked Facebook which had never worked before and out of the blue it worked. Was crazy.
Asking to enter 6 digit authentication code but don't have it even don't have backup codes. Please help me to get access
my account got hacked today and i have everything the authencator code as well as the gmail code but the confirm button isnt loading on the authencator code confirm button (there is not message saying that i ned to recheck the code.. ) please help me i need my account back
What phone are you useing?
I need help here is my issue so I logged into Instagram on safari and it came up as is this u or no I accidentally pressed no so it takes my account as it is being hacked and now I can’t log in it keeps saying verification code but I’m not getting it and I really don’t want to lose my account I really need help please and thank you
Hyyy i need urgent help plz reply my account is hacked and someone is using it continuously
What can i do if i don't have photo in my account? And my account use an old email and i forgot my password. Can you help me?
Did you find a way to log in ?
When I choose I don't have photo on my account it will be finished...there won't be anything else like asking my account or my mobile number....what can I do....
same problemm
My account got hacked last night. The dude out it up for ransom at 50 (which my friend paid even when I said not to) and I’m still unable to get my account info back
This is still not working
@Heather Lith I had to create another page, Thank You🙂
What is the email to send to Instagram with a photo I.D.? I have tried and they do not respond.... It has been a week.....
Did you get it figured out? I’m having the same issue
How do I get access to an Instagram account if I lost my backup codes and authenticator app
same problem
Hello I have an issue I don’t know if I can get help
i have't got my account back someone changed my email address how can i get it back
@@FavourBlessed-dw8gz okay can I message
I had same experience when my account got disabled and I also contacted the support team for more than a week but they couldn't reply me not untill I came down here and saw so many many people recommending constructive_fx who brought back my account
I saw him on Instagram
If you didn't het help from this vid collect here 👉
I know I'm late but I can't log into my account. The two factor authentication app deleted the account off the app automatically and that's the only way I can log into the account.
Did you figure it out??
they just deny me everytime it’s pissing menoff
Same
Not working my Account was very important plz any update 😪😪
I will chat
Guys, hi
What should i do if I’ve lost my recovery code and now I can’t log in my account? 😢
i have access to my email and phone number but I haven no photos in my account
This stupid situation makes me upset 😭
What are you looking at?
what if its a bussines page? no personal pictures
I need help pls
Look my account is hacked. My email and password have been changed. There's no photo so I can't do face verification. How could I get back my account?
not working backup code i don't have
Does this work with accounts that have 2FA
Are you ready to get this situation solved right away ?? I have an expert for it 😅
*Tischler Tech* is the man for it. Trust me, he will simply get it fixed and you will be back into your account, having full access...
The way you handled my request showed resilience, experience, knowledge, and critical thinking *Tischler Tech* . I would love to get your perspective any time I come around…
*@TISCHLER TECH*
*ON*
Hi, Thanks for the video. At 1:32 I'm redirected to the hacked page options and it does not send me to the menu that appears after that minute. Do you know what I can do next? My email was changed on my account and can't access nor receive access codes. Please help.
I had same experience when my account got disabled and I also contacted the support team for more than a week but they couldn't reply me not untill I came down here and saw so many many people recommending constructive_fx who brought back my account
I saw him on Instagram
What email do you send a copy of your id to ? You never said what the email is 😅
!!!!
Thank you so much I'm crying right now😭
Did it worked?
thank you sir this was very helpfull lots of love from india❤❤❤❤❤
Shut up bitch it don’t work
Worth $102 BILLION. AND NO SIMPLE WAY TO LOG IN TO YOUR ACCOUNT. FKN RIDICULOUS!!!
when i did it, it said they will send it to my email in 3-4 days. does this mean my account will be good? Is there also someone able to fix a hacked account for free??? Please comment user of there is thank you so much🙏🏾👍
What if I archived all my posts? Would Instagram admin still have access to those photos and recover my account?
did u get it back
I’m jus tired of these fake methods every video
Hello, please help as this process does not prompt the same pages. I can never access the page where it asked why you cant into the instagram and it just directs me to the Help Desk pages that do not help. PLEASE HELP!
It does not ask me how can they reach me
I need help, I can’t get my account back and nothing is working
"how can we reach you?" doesn't show up on my screen.
After choosing no i don’t have a photo, i didn’t got the same screen
They send me to the help center which didn’t help me at all
Please do you have any other ways to recover accounts ?
Am not able to recover my account until now 😢
Dont work. Keeps asking for a code
same problem
always want a verification code but the code wasnt sending
some of people here writing we should wait for days and you can login to instagram without usting this code
This video is outdated. Take it down
Support group isnt sending anything wtf
It didn’t work for me, I pressed submit with my email address and it just wouldn’t submit
I am not getting these options on instagram
Regarding the ridiculous selfie thing....Im not sending a selfie to instagram. that's creepy. Totally absurd that they would ask for that. I know plenty of people that refuse and they can go ahead and lose People
I had my account 10 years for it to get hacked by some no life in Nigeria
@@juicyray1872 no you’re another scammer claiming to help ! You’re reported …
I get my verification code to login but when I press login it acts like I never pressed it and stays on that screen
@Holland wiesel yes
@@UnknownG0did you figure it out??
Video didn’t help me at all 😔
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Hi Trevor, great videos. I have watch most of your Instagram help videos and cannot for the life of me figure it out. Here is my current problem: I recently temporarily disable my account (NOT premaritally delete) because I need some time away from IG. I have now decided to redownload it. When I go to sign in, it prompts me with my email and phone # for a security code because it deems this as a "suspicious log in attempt". I have access to both my email and phone and get the code either way and enter it correctly and immediately. Then once I hit submit I get an error. It says "Wait a moment please check the code we sent a try again later". I have tried everything and just can't log in. Any help would be great!
Here are a few steps you can try to fix the issue:
Make sure that you are using the correct email and phone number associated with your account. Double-check for typos and ensure that you're using the same email and phone number that you used to create the account.
Wait for a while and try again later. Sometimes Instagram's security system needs some time to process your login attempt, so waiting a little bit and trying again later may help.
Try logging in from a different device or internet connection. Sometimes using a different device or connecting to a different network can help bypass any temporary blocks.
Contact Instagram's customer support. They can help you troubleshoot the issue and assist you in regaining access to your account.
It's also important to make sure that your account is not permanently deleted, as if your account is deleted, you will not be able to regain access to it in any case.
@@TrevorNace what is IG’s customer support contact information? I have tried to find an email or phone number and the only thing I get is their support page which doesn’t help me out.
@@TrevorNace have done all that and still doesn’t work. It’s definitely something on instagram’s side but I’m not sure how to get the help I need from instagram because they have 0 customer support…?
@@kevinwolf1792 did u end up fixing it i have exactly same issue and same cause too
I have got hacked on my old account