2 questions please: 1. A movie on our SuperBox (I,Robot) is running in slow motion. We’ve checked it many times to see if it has been fixed but it has not. What do you recommend? 2. Our SuperBox is setup in our living room to view movies on our big screen tv. How can I setup my iPad to the SuperBox to watch movies in my bedroom? Is it possible? Thanks so much for your help! 🙏🙏🙏
On the elite 2- elite Vod and channel up arent updating for me. All live channels work besides these two movie ones. Hit refresh/update and it says failed. Any help would be appreciated thanks!
Thank you thank you and thank you I checked other sites for help-yours actually was helpful, and even this electronically-challenged woman was able to easily follow.
All channels for Tucson Az, channel numbers 526 Fox 11, 528 ABC 9, 529 CB2 13, and NBC 4 all say "Down for Maintenance." Can you please fix this? It was one of the main reasons I bought the Super Box.
I was watching The Dead Zone on AMC, and it went to commercial, but when it came back, it was Good Morning America on some ABC station. I've seen it happen once before. Is there a way to stop this from happening?
Was a way to turn off subtitles in blue vod ever developed? It makes it very hard to watch. The subtitles aren't even in time with the show many times..
On my S3 Pro, I'm not getting any sound,I I've switched the HDMI cables to different ports on my TV but I'm still not getting any sound. Is there something I should do you can advise on?
Would you do a video on how to use the remote control in the various menus of the superbox. Have a S2. Problem getting up to the menus bar at top, favorites, sports etc when down in the channel selects.
same here...the only fix ive found is to reset the box, after I've taken pic of my fav channels of course....but then again today when i woke up, live tv wasnt working again
Currently have the SuperBox S1PLUS it has one antenna, I've had it for over a year. Its great, when it works, the problem is it freezes or buffering from time to time. I have Xfinity 2nd highest internet speed 800Mbps Download 15Mbps Upload Will the S2 Pro eliminate this issue?
Any way to turn off the LED backlight in the front that displays the time? It's way to bright for me and the signal on the remote isn't the greatest so trying to forger out if their is a settings to turn it off.
How do I program my Universal Remote to change the channels on the SuperBox S3Pro? Is there a code? Not my Superbox remote but my home universal remote.
I notice when I hook the s2pro to WiFi my remote becomes super laggy very unresponsive , what is the fix for this ? It works fine when hooked up to cat6 cable , someone told me I can fix this . Thoughts?
@superboxtv5287 ... too bad... I was watching the new Godzilla series called Monarch.... and half the time they speaking Japanese and there are no subtitles.... cant understand anything..😔... thanks for your reply
Since the new update the menu button doesn't let me change EPG guide style, their is NO option on the S2PRO. Are their any other options to change the EPG guide style
I have the opposite problem with subtitles. I want to enable them because I have hearing issues. It seems that some episodes have them and some do not. Please add the feature to enable/disable subtitles in all episodes/movies...thanks!
Movie search is malfunctioning. I searched 3 movies (with axact titles entered) that are clearly in the library but search would not display them. I had to browse through hundreds of movies to find them. Also the movies search filter feature wont search movies prior to year 2000. Could anyone help with this? Thx
I have had my superbox for about 6 months. Since yesterday it will not turn on. All I can see on the TV screen is superbox, but the main menu does not come on. I tried plugging and unplugging the box for 5 minutes several times but it is stuck on the main screen superbox. Does anyone know if the box can be rebooted without entering the main screen ?
@@DiegoMontesMunoz press ok on the remote while playing a tv channel or movie go down and move your indicator to the right to resource or hardware and change the resource ,that will fix the freezing issue.
How about a channel return option so that you can simultaneously watch 2 channels. How about an option to hide channels you don't want to see.. How about making settings we can actually use... How about making the tv guide better... Make a movie category so hbo cinemax showtime isn't jumbled with regular channels like A&E... Same with news stations, it should have its own category.. The guide lags, the info on the guide should already be viewable once you bring up the guide and it should remain as youre scrolling through the guide... Thats not the case. The guide info pops up one by one as you scroll and add you scroll down then back up you notice the info has been removed and you have to wait for it to pop up again.. If you have regional locals, then abc and be in network tv How about making the guide more transparent so you can see more of what you are watching on the tv as you are scrolling through the guide
Movies don’t look like 4K HD quality. I went into device settings and changed it to 4K 50hz and it still looks like crappy movies. I’m using the App BlueVOD and it’s not that great. The only reason I got this was to cancel all my streaming subscriptions but the quality isn’t as good. The UFC PPV works great so far tho.
This thing is horrible I have the superbox 3 never works blue tv freezes all the time on all channels. Channel list is slow VOD is horrible. Video quality is a joke. The whole thing is garbage. Oh well another China product that works like crap. Over priced crap. I have a Nvidia Shield and my main cable box which works great just deal with that. Nothing is perfect but when it seems to be too good to be true it usually is. lol
When I first installed my super box s2pro, In the VOD app it never gave me an option for parental control? Why?
In VOD settings, there is only the update button and no parental control button. Is there something that I need to do to add it?
Thank you for the video but the music is too loud drowning out your voice.
My Superbox is on closed caption watching movies only in VOD it's very annoying. Anyone know how to turn that off ?
I have the same problem
Hi how do you disable Closed caption? Some movies and tv series come with closed caption already playing.
How I enable it?
@@aldindelic7752 they are working on a fix. Right now some programs come with it already enabled.
@@gentlegto Thanks, it would be cool to have subs
Why does my s2pro not have a parental option at all just an update option?
The adult content has been disabled for those older models
Is there a way to resume where you left off on an episode of a program that you previously started watching?
Should I be turning the box off at nights? Or just leave it on? 👍 thank you
i was going to ask the same question.... should the box be turned off completely when not in use .
Better to turn it off when not using, we do this for all electronics
Thank you for your help in showing me how to set up the correct time!
Is superbox going to have SpaceCity Home Network? It’s replacing AT&T SportNet Southwest. For Houston Astros and Rockets games?
Will this work in The Caribbean(Trinidad & Tobago)
Hi we have the superbox S2pro but i need to pair it to our yamaha RX-V6A surround sound system can you please help we have not sound
My local channel doesn’t appear on the channels is there any way to add it?
How do I change the language on my super box? It is already set to English, but I get Spanish and Asian versions of things.
Do you know how to fix screen size when I turn on super box is shrunk down.
We're fixing this issue, for now you can tell me the movie's name that has this issue
Is there a way to rewind and fast forward in movies and T.V shows
2 questions please: 1. A movie on our SuperBox (I,Robot) is running in slow motion. We’ve checked it many times to see if it has been fixed but it has not. What do you recommend? 2. Our SuperBox is setup in our living room to view movies on our big screen tv. How can I setup my iPad to the SuperBox to watch movies in my bedroom? Is it possible? Thanks so much for your help! 🙏🙏🙏
Hi Elle, this movie will be fixed soon. And sorry one box can be used on one TV.
@@superboxtv5287 Thanks again! I appreciate your help.
@@superboxtv5287 How long will it take cuz it’s still in slow motion? Thanks!
@@ellegroover Let me check it again
@@ellegroover Fixed now, pls check it again.
On the elite 2- elite Vod and channel up arent updating for me. All live channels work besides these two movie ones. Hit refresh/update and it says failed. Any help would be appreciated thanks!
How to turn off the subtitles while watching movies?
Did you ever figure that out?
You can’t as far as I can tell, some movies have them and some don’t. Some movies have the subtitles mismatched as well. Hannibal for example.
Thank you thank you and thank you
I checked other sites for help-yours actually was helpful, and even this electronically-challenged woman was able to easily follow.
All channels for Tucson Az, channel numbers 526 Fox 11, 528 ABC 9, 529 CB2 13, and NBC 4 all say "Down for Maintenance." Can you please fix this? It was one of the main reasons I bought the Super Box.
I was watching The Dead Zone on AMC, and it went to commercial, but when it came back, it was Good Morning America on some ABC station. I've seen it happen once before. Is there a way to stop this from happening?
I just received one of these as a gift and the same thing happens to me!!! So annoying
How do you turn off the close captions? I have tried everything to get it to turn off.
We're fixing this issue, but it might take a few months to solve all resources.
Was a way to turn off subtitles in blue vod ever developed? It makes it very hard to watch. The subtitles aren't even in time with the show many times..
Can you download subtitles somehow?
On my S3 Pro, I'm not getting any sound,I I've switched the HDMI cables to different ports on my TV but I'm still not getting any sound. Is there something I should do you can advise on?
can you show how to change the volume, it's really low
Grate tips
Now is a way to add subtitles on movies??
Same here?
Is there a way to lessen wifi speed or delegate regarding streaming? I’m watching a movie and my kid is playing ps4 and other on laptop.
I’ve had this same problem and no one can help me
Hi, I am writing to ask how to request more storage for VOD.
How do I turn down the volume of the background music in your video?
I do not have option for parental control, I have done complete reset and still will not give option
how to turn on closed captions please help and reply fast??
I have the S2pro... I have no cursor movement all of a sudden. I unplugged it from wall, thinking it would reset, still not working... help, please.
I need to find the more settings part of sound please
How do l add channels to the playback feature? Thx
How to turn on the close caption its hard to hear what they are saying
I was Trying to reset parental control code
not working...
i don't even have parental control on the right of update on screen
so now what?
Thanks
Hi there, I'm sorry we've removed all adult contetn 2 yrs ago due to safety concerns
1st I love this damn box. Awesome job! I have a question is their a way to turn on subtitles? Thanks for your time.
Would you do a video on how to use the remote control in the various menus of the superbox. Have a S2. Problem getting up to the menus bar at top, favorites, sports etc when down in the channel selects.
Arrow to the right.
Would you please add a video how to enable the subtitles.
My system keeps saying searching for live status. Both boxes are stating this. The VOD is is working
same here...the only fix ive found is to reset the box, after I've taken pic of my fav channels of course....but then again today when i woke up, live tv wasnt working again
In Blue VOD settings, parental control does not show at all.
I'm sorry that we've removed parental content 2 years ago due to safety concerns
How to add/subtitles in the VOD/movies while watching
Press Right button and select Subtitles
Hello my S3 pro update app is not working, please advise thnx
Currently have the SuperBox S1PLUS it has one antenna, I've had it for over a year. Its great, when it works, the problem is it freezes or buffering from time to time.
I have Xfinity 2nd highest internet speed
800Mbps Download
15Mbps Upload
Will the S2 Pro eliminate this issue?
how come some channels aren’t as clear as others? For example ESPN is not as clear as NFL network.
My super box won’t let me watch movies it keeps circling and then saying play address is error how do I fix this problem
Any way to turn off the LED backlight in the front that displays the time? It's way to bright for me and the signal on the remote isn't the greatest so trying to forger out if their is a settings to turn it off.
Well sorry, there's no option for that.
How do I program my Universal Remote to change the channels on the SuperBox S3Pro? Is there a code? Not my Superbox remote but my home universal remote.
I highly doubt the universal remote can control the superbox.
I notice when I hook the s2pro to WiFi my remote becomes super laggy very unresponsive , what is the fix for this ? It works fine when hooked up to cat6 cable , someone told me I can fix this . Thoughts?
Can I program the Superbox Controller to go to Previous Channel
No need to program, just update your Blue TV, then press the page up/down button to switch to the previous channel
How to stop the superbox from buffering
Please add more channels on pro3 playback. Thank you.
Good advise, is rhere a video how to fix freezing TV? Thank you
Please forward the channel name and number to our customer service.
Fox News channel 70 please
Can you guys fix the show candy on VOD the 1st episode is laggy and in slow motion thanks again
We'll check it out
How can I get subtitles when watching movies???
Well, the closed captions are not available on S2 pro
@superboxtv5287 ... too bad... I was watching the new Godzilla series called Monarch.... and half the time they speaking Japanese and there are no subtitles.... cant understand anything..😔... thanks for your reply
Since the new update the menu button doesn't let me change EPG guide style, their is NO option on the S2PRO. Are their any other options to change the EPG guide style
It's a temporary issue, fixed very soon.
I have the opposite problem with subtitles. I want to enable them because I have hearing issues. It seems that some episodes have them and some do not. Please add the feature to enable/disable subtitles in all episodes/movies...thanks!
Does super box have NFL Sunday ticket?
All NFL matches will be available in NFL packages
Is it possible to change the playback screen ratio in VOD? Some movies are stretched out all wrong, especially vertically.
We're trying to fix this issue, might take a bit longer time
Movie search is malfunctioning. I searched 3 movies (with axact titles entered) that are clearly in the library but search would not display them. I had to browse through hundreds of movies to find them. Also the movies search filter feature wont search movies prior to year 2000. Could anyone help with this? Thx
Please name movies you've search, we'll check them out
I'm in need help!!! My s2 stopped working all of a sudden I get the message "Token 9999 too many follow-up requests:21
how to set blue TV to start on a specific channel when you start it.
Now it starts on the channel when you exit last time
Why does my s1 pro keep getting “unknown host exception “ message? I have to reset the box every day!
Please send me your Mac address to info@mysuperbxtv.com, we'll check it out
When I'm watching blue tv it doesn't load up the channels it has red numbers
Same issues Im seeing :(
how to enable subtitles?
How do i get my blue tv and vod back after factory reset?
Just go to App Store to install them again.
Superbox keeps making an alert type of sound like bells ringing every couple hours.
How do you stop it?
I don't know such a thing, which screen you stay on or it rings on any screens?
It makes a doorbell type sound every so many hours no matter what channel you’re watching.
Can downloading an app or box needing an update cause the indicator sound to happen?
@@pamelacaples9931 Is it only on Blue TV? What about on Home Screen or Blue VOD?
@@pamelacaples9931 On the remote press the volume button activate your cursor, move it up to the bell and cancel the bell sound.
How do I access adult content on my superbox?
I have had my superbox for about 6 months. Since yesterday it will not turn on. All I can see on the TV screen is superbox, but the main menu does not come on. I tried plugging and unplugging the box for 5 minutes several times but it is stuck on the main screen superbox. Does anyone know if the box can be rebooted without entering the main screen ?
Please feedback your Mac Address to our customer service on mysuperboxtv.com/, we'll check it out
When I install VOD movies constantly freeze and buffer, how do I fix this?
We're updating the vod server, will fix it very soon
This is still an issue for certain movies. Anyone figured out any tips and tricks for this or is this still a superbox issue
@@DiegoMontesMunoz Pls send the movie's name to our customer service on our website mysuperboxtv.com/
@@DiegoMontesMunoz press ok on the remote while playing a tv channel or movie go down and move your indicator to the right to resource or hardware and change the resource ,that will fix the freezing issue.
How do I add subtitles?
FYI EPG Style not showing up in Menu to change to Older Style.
You need to exit the blue tv, then open it again
I didn’t know you can change the EPG style. How do you do that?
How about a channel return option so that you can simultaneously watch 2 channels.
How about an option to hide channels you don't want to see..
How about making settings we can actually use...
How about making the tv guide better... Make a movie category so hbo cinemax showtime isn't jumbled with regular channels like A&E... Same with news stations, it should have its own category..
The guide lags, the info on the guide should already be viewable once you bring up the guide and it should remain as youre scrolling through the guide... Thats not the case. The guide info pops up one by one as you scroll and add you scroll down then back up you notice the info has been removed and you have to wait for it to pop up again.. If you have regional locals, then abc and be in network tv
How about making the guide more transparent so you can see more of what you are watching on the tv as you are scrolling through the guide
Thanks for your valuable advice, I hope we could make it better in the future.
How can I add Netflix to superbox
Can someone show me the app to watch tv shows such as Seal Team?
Can you add Netflix or prime video app ?
Yes!
@@TK-cl1jm How do you add Netflix or Prime? From Home screen, I went to App Store and couldn't find either app.
How to get subtitles
How do I erase my old password and change it to new password ?
This is a good one to set the time and date and a few other
How to you add external memory storage?
Just insert your hard drive or sd card
@@superboxtv5287 insert in the USB port?? Will the box automatically know its there?
@@nitrooguy Yes, it will
@@superboxtv5287 sweet!!! Just ordered S3.
Why would someone want to add a sd card???
He do I turn off subtitles on my superbox pro
Sorry it can't right now, but we'll add this feature in the future
Please upgrade this box so the channels don't freeze and skip. Thank you.
All issues should be solved, pls feedback to us with the channel number and name, thx
@@superboxtv5287 My S2Pro constantly freezes up and I keep getting ping sounds. I have plenty of speed around 400 mbps and 23 mbps upload.
Sorry it happens on news channels and sports AMC pretty much all of them at times. Very aggravating.
@@Paceman_ Please forward the channel name and number to our customer service.
Movies don’t look like 4K HD quality. I went into device settings and changed it to 4K 50hz and it still looks like crappy movies. I’m using the App BlueVOD and it’s not that great. The only reason I got this was to cancel all my streaming subscriptions but the quality isn’t as good. The UFC PPV works great so far tho.
My parental control never shows up.
This function is only work on s6 series
Fox latinoamerica down for maintenance
Checking it right away, thanks for your feedback
Fox latinoamerica down for maintenance again
My device says device prohibited
Your cable company blocked you... Try a vpn, then try it
How to turn off close caption
Sorry we don't have this option yet, but our tech team is doing it, hope we can make it happen soon.
The channel 1203 down for maintenance
We're checking on it, thanks for your feedback
when
@@anibalsoto4205 The resource of this channel was broken, we need to wait a bit more time
ADD not AID. DATE not DATA...-*
The superbox don't start at all
how do I remove parental control?
Well, I suppose you can setup a complicated password
Get rid of the music.
If you want people to watch your channel, turn off the frickin music. I can't hear you and the music is to loud.
Hard enough listen to hear you without the music
This thing is horrible I have the superbox 3 never works blue tv freezes all the time on all channels. Channel list is slow VOD is horrible. Video quality is a joke. The whole thing is garbage. Oh well another China product that works like crap. Over priced crap. I have a Nvidia Shield and my main cable box which works great just deal with that. Nothing is perfect but when it seems to be too good to be true it usually is. lol
Bad accent while talking
Hi the channel Fox Latinoamérica not working please remove Fox Spain Europe and please put FOX Latinoamérica STAR channel in ES:Fox