For those who do NOT see the Internal Comments: You need to add the 'replacement owner' field to quick actions on the case page layout and the internal comments were in that quick action.
So go to Setup, click on "Object Manager", and click on Case. After you click on Case, navigate to Buttons, Links, and Actions in the sidebar, then click on Replacement Owner - save Edit Layout, and It will take you to Replacement Owner Layout, and it will let you include Internal Comments.
couldn't find these cases 00001002 and 00001016 bro .. how to get them ? I created them manually from salesforce classic method but when I run macros its throwing error like "We couldn’t run the Send Email Notification for Case Escalation Macro. Try again. Child does not have an accessible email address."
Challenge not yet complete in new trailhead playground There was an unexpected error in your org which is preventing this assessment check from completing: System.NullPointerException: Attempt to de-reference a null object
Bro I'm getting an error, please help me. "Looks like case numbers 00001002 and 00001016 don’t include a case comment with 'Ready for new solar panels.' When you run the Replacement Owner quick action, make sure that you fill out the 'Internal Comments' field. If you don’t see the 'Internal Comments' field when you click Replacement Owner, edit the quick action’s layout and add the field. Then run the quick action on the two cases again and include 'Ready for new solar panels.'" I didn't see "Internal Comments" in my cases. From where I can edit my quick action's layout!
I AM GETTING THIS ERROR , COULD SOMEONE PLS HELP ?There was an unexpected error in your org which is preventing this assessment check from completing: System.NullPointerException: Attempt to de-reference a null object
For those who do NOT see the Internal Comments:
You need to add the 'replacement owner' field to quick actions on the case page layout and the internal comments were in that quick action.
So go to Setup, click on "Object Manager", and click on Case. After you click on Case, navigate to Buttons, Links, and Actions in the sidebar, then click on Replacement Owner - save Edit Layout, and It will take you to Replacement Owner Layout, and it will let you include Internal Comments.
You are good to check your challenge
Thanks for the solution
Thank you so much.. I was actually stuck yesterday but was able to complete today.. all thanks to you
Glad I could help!
couldn't find these cases 00001002 and 00001016 bro .. how to get them ? I created them manually from salesforce classic method but when I run macros its throwing error like
"We couldn’t run the Send Email Notification for Case Escalation Macro. Try again.
Child does not have an accessible email address."
Thanks a ton, can you also upload "platform api basics" module please.
also liked and subscribed
thanks a lot
Challenge not yet complete in new trailhead playground
There was an unexpected error in your org which is preventing this assessment check from completing: System.NullPointerException: Attempt to de-reference a null object
Bro I'm getting an error, please help me.
"Looks like case numbers 00001002 and 00001016 don’t include a case comment with 'Ready for new solar panels.' When you run the Replacement Owner quick action, make sure that you fill out the 'Internal Comments' field. If you don’t see the 'Internal Comments' field when you click Replacement Owner, edit the quick action’s layout and add the field. Then run the quick action on the two cases again and include 'Ready for new solar panels.'"
I didn't see "Internal Comments" in my cases. From where I can edit my quick action's layout!
Done! 😅😂
@@atulgupta-g which field did you add ?
cant find case 00001002
Internal comments is not coming bro at last
It's getting error after trying the replacement owner
iam getting an error " you have exceeded your daily limit of mail". How can i fix this please ??
I AM GETTING THIS ERROR , COULD SOMEONE PLS HELP ?There was an unexpected error in your org which is preventing this assessment check from completing: System.NullPointerException: Attempt to de-reference a null object
same error
Bro make a videos on super badge also
Will do soon