Building help desk functions, and integrations with custom actions (ARCHIVED)

[@craigcameron323]

Are these features only available for the cloud version? Are they also available for the on premise?

[@manageengine]

Hi Craig,
The functionality you see in the video is available in the cloud version of ServiceDesk Plus through custom triggers and business rules. However, these operations exist in different formats in the on-premises version. Please take a look at this resource for more information on this: help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html#
help.servicedeskplus.com/configurations/helpdesk/request-custom-menu.html#
And our support team will be happy to help further if you'd like to reach out to them: [e-mail]

[@kapilsingh9237]

can you please help with tutorial for integration of ME with Service now

[@manageengine]

Hi Kapil,
ManageEngine has a few integrations with ServiceNow:
A) Integrate ADmanager with ServiceNow - th-cam.com/video/y-ng1rDYhF4/w-d-xo.html
B) Integrate DesktopCentral (end point management solution) with ServiceNow - th-cam.com/video/BJ06mq4PkNw/w-d-xo.html
C) Integrate OpManager (Network monitoring solution) with ServiceNow - www.manageengine.com/network-monitoring/help/integrate-servicenow.html
D) Integrate Application Manager (APM solution) with ServiceNow - www.manageengine.com/products/applications_manager/servicenow-integration.html
E) Integrate PasswordManager Pro (Privilege management solution) with ServiceNow - www.manageengine.com/products/passwordmanagerpro/servicenow-integration.html
Let me know if the provided information helps.