Taha not finishing up his room (i.e. fixing the holes, painting the wall, getting a lampshade) due to the lack of his sofa being there is literally just a miniature version of a backed-up/broken-down supply chain. It's very poetic!
@@icedwater isn't him telling us about it addressing it. He probably assumed that by merely putting it in the video it was enough without explicitly nodding it
Taha: "the world is at crisis! The warehouses are full! The ports are stacked! Covid!! No more fuel!!!!" Delivery guy: "... sir I just asked you to sign here for your sofa"
@@vigilantcosmicpenguin8721 taha: look this is where I'm going to put my sofa, and just above it here is everything I learned about what it took to get it here you see isn't it so exciting!? Sir I'm just a delivery guy...
I work as "the guy that carried your sofa into your livingroom", and it's funny how people think we who deliver it to you know EVERY detail about the whole process of how your furniture got there. Like I literally saw this thing today for the first time in my life, I didn't know you have waited half a year for it so I didn't know to bring confetti. Great video as always!
Reminds me of cashiering. Customers expect you to know exactly how the entire process works. Lmao Sorry ma’am I don’t know when our next truck gets in, I literally have nothing to do with the delivery, factories, or warehouses. I am literally just here to ring you out, hence the me standing behind this register.
I appreciate how Taha's excuse for not being able to paint the walls is that he "couldn't know for sure if the paint would match the sofa" but then the sofa is litterally just a light to mid gray which would work with basically every colour ever.
Recently saw a guy call a distribution center in North Korea, because he was tracking his package via air tag, then located the building it was currently in and hunted down their contact info online. Then again, I feel like I learned more from this video, so more determination does not necessarily equal better quality, or at least there is a cap to that correlation.
Just a point of clarification for the supply chain; get this man his sofa *bed*. If someone just got him a non-sofa-bed sofa, that would only solve half of his problems, and not really solve the problem he was hoping to actually solve, and introduce a new one around the floor space of his space.
As a student in Supply Chain Management, your analysis is an accurate portrayal of someone trying to crash course a degree. Supply Chains ARE complex, and your inputs from current events add to the explanation of why things happen and why they take so long. All in all, I enjoyed your video very much Taha, good analysis and I'm happy your sofa arrived! (A suggestion though, if you want to try and locate exactly your sofa, calling/emailing companies for Purchase Orders, and following those to their roots, rinse and repeat)
I have some level of experience with this topic, so here's an interesting fact: the on demand production is likely a result of a very popular manufacturing mentality called Lean Six Sigma. It does everything possible to maximize efficiency and can be quite beneficial, but it has the trade-off of being inflexible. Lean companies rarely keep significant inventory and what flexibility there is can be used up by normal production delays. Assuming it's done well, it's not that much of an issue and you can make a lot of money from all your sales. However, the last 2ish years have highlighted that a lot of companies never invested in robust emergency plans as it's quite hard to justify to boards/CEOs potentially spending millions on all those backups. It certainly isn't the only reason for all the supply chain issues, but I think it's an interesting one.
Maximizing efficiency only ever works in a closed system, one that involves machines that never go haywire To try to do so with humans involved is utter folly
@@Starfloofle totally. In fact, any sort of transportation / system switch in your process is the most likely to have constant delays. I once worked on a process that involved weeks of being on a truck if everything went perfectly. It never even left the American northeast. There were just so many building and facility switches that it added up. You can imagine the nightmare when a shipment was missed.
"I think that next day delivery systems are kinda unsustainable." As an Amazon worker who is also the son of a now retired USPS mailer sorter: Y E S. The cost of next day delivery is far, far more than that yearly membership, but because it's taken from workers that customers never see and are actively encouraged to not think about (or to assume that they're happy and everything is fine, pay no attention to the man behind the curtain) it gets written off by those benefitting from the fast delivery time.
The crazy thing about all of this is that now that you understand the complexity and steps that are involved - how is it cheaper to get a sofa from somewhere like China to the UK than to purchase one from, say, England or France? Yes, labor costs are lower in China, and parts like shipping lower the cost by shipping enormous amounts of goods at once but there are costs in every step of the process. Labor, fuel, docking fees, tariffs, etc. You would think that goods from a quarter way around the planet would be out of monetary reach. That is the part that blows my mind.
Material costs are also lower. And not because they're lower quality, but because of economies of scale. When the bulk of production is centralized, the bulk of material shipping/sourcing centralizes with it and creates savings. This also has political consequences that are beyond the scope of this discussion.
What makes things even crazier is when you consider that the whole path. Example: Oil from Saudi Arabia & cotton from Brazil shipped to China, made into polyester/cotton blend fabric, shipped to El Salvador to be sown into clothing, then shipped to the US for distribution and sale (which could involve shipping again internationally). And the t-shirt still ends up selling for $5-6 retail. It's nuts!
The US used to have T shirts made in Mexico which retailed for $39 for $0.05 each. This was seen as far too expensive so production was sent to Pakistan where the price went down to $0.03. Greed has a lot to do with the global supply chains. Except it is not ordinary greed but way out there crazy greed.
@@mbak7801 Those CEOs gotta make more lettuce, man. Hundreds of millions aint enough! No matter if it hurts workers and the ecology. They will be dead before the impact is too severe or their billions will help them ride through it.
I mean also remember that each step doesn't see the costs in the other steps. For example, when you see a price on Amazon or whatever, you don't see the costs on each step. Similarly, the store doesn't see the complexities of shipping accross the Pacific, they just see 'factory in China, it costs x, factory in the states, it costs y' and all the steps kinda are solved by the people in the middle without them thinking about it.
The slow fade to gray as the video gradually shrinks had me in hysterics. But yes, Amazon wrecked our standards as consumers, by slowly making everyone expect free, fast and good shipping of anything we want on a whim. Meanwhile the price of shipping continuously climbs and the labor required to remain efficient is literally killing people. Once again, we need to eat the rich.
I'll grab my compost bins. The billionaires are first up, followed by the massive corporations sponsoring the politicians, followed by the politicians.
Setting consumer expectations higher isn't a bad thing tho. We should be holding companies to higher standards as time goes on, otherwise we would expect things as a society to stagnate Saying "there's these problems with holding companies to a higher standard, therefore we shouldn't look to improve said thing" is how you get nothing ever getting better
@@Freak80MC Is stagnation in the improvement of shipping times really the critical thing in our society? What about the external costs, like human working conditions and the environment? I don't know about you, but a world that's hyper-efficient at extracting value isn't my ideal. Everything comes at a cost, and as much as we try to develop regulations that minimize this, we're forever patching a leaky boat. Things are already starting to sink. I'd rather have a sustainable society that values human life, even if my package takes 7 days instead of 2.
I went to college for supply chain and I do this for a living Just in time was the standard for industry especially things that take up space. So imagine storing furniture or cars. These items take up a lot of space and storage space is expensive. When the pandemic hit, it took a little bit to see delays like this to pop up, but now I am in the same boat as you, waiting for my sofa I ordered in August. The main culprit, lumber. Lumber is typically felled in one place and shipped to a production area. But other items that make more money will end up taking space on cargo vessels or trucks because the rate for the space went up. Lumber, which doesn't make money, won't be able to be placed on those ships, replaced with items like refined metals or products. So use local lumber? Well easier said then done. Supply chains are super complicated and if you look into a production system for long enough, you can go down the rabbit hole.
I've worked in manufacturing for thirty-eight years. Anyone that has worked in that industry can tell you, nothing going at the moment is a surprise to us. We've been dealing with these issues for decades.
I appreciate this video just for recognizing the immense amount of labor put into nearly every step of the supply chain. There are so many little things that we may never notice that people spent hours agonizing over, especially in jobs like fast food, shipping, and many times the labor that artists and designers do (I've done all of these and I cringe every time someone says food service or retail is low skilled labor: the amount of skill needed to keep up with the fast pace AND not scream at customers being assholes is immense). Interesting breakdown, even if I'm sure that rabbit hole could go so much deeper. Feature film length breakdown of supply chains when?
As someone who has ever had to wait longer than two weeks for a package or even a big delivery like a sofa. It blows my mind that you had to wait almost six months for it.
My dude, I've been waiting 4 years for a 3D printer. I've accepted at this point that it ain't coming. Thought to be fair, that had nothing to do with shipping and everything to do with a scummy business Kickstarter.
Working at an embassy and previously in the military, I'm used to waiting 2~6 weeks for anything from home to deliver. Often we're just happy it made it through all the inspections and hops to even get here, due to the various restrictions on air shipments versus pure surface travels. As such we readily sign up and use the local equivalents for anything wanted quickly. I once managed a two year gap without placing an order on Amazon.
Tbh, I think the price of shipping is way more important to me than the time. I dont care about next day shipping even a little bit. If my shipping is free, then I dont mind waiting two weeks for it. I would rather that than pay more for expedited shipping
I kind of wish there were more slow shipping options. Like, let me pick a 2-4 weeks option. Maybe in practical implementation this would lead to dynamic pricing for packages? Which could be weird I guess, but I am imagining shipping companies being able to make super speedy shipping during peak weeks more costly (especially around winter holiday gift giving times). And then standard, slow shipping should stay the same I think; so as not to penalize low income people further than the cost of their time/patience.
I do this myself sometimes. Choose the "no rush shipping" option on Amazon and pat myself on the back for reducing strain on the system (anything to excuse myself for lining Bezos's pockets instead of holding myself accountable)
@@evanbelcher as much as I'd like to do that, I've found that the shorter amount of time my package is being delivered the less likely it is for something to happen to it
When Taha said he was waiting for the sofa before painting or buying a lamp so he could be sure to get a color that matched, I was expecting it to be some shade of orange or purple or green. I don't think even I would put off fixing my wall to match the color grey. 🤣
I ordered a bookshelf from Amazon and the chat said it was lost in transit. I'm like damn, how do you lose a bookshelf? To this day, the order just says it's running late. 20 years from now I'll just get a mangled box on my doorstep with parts of a bookshelf.
Wow, this is literally exactly my struggle. I ordered a sofa in mid-July and was told it would take 10 weeks. After 10 weeks they said 4 more weeks… and 4 weeks after that my delivery time has essentially doubled, and the company I ordered from thinks it might not be until February that I get my dang sofa. Yesterday I went to the company’s showroom and replaced my stuff with things they have in stock and I am going to get it next week. I am SO excited and want to throw it a party! Meanwhile, I’m hanging out in my apartment in a desk chair and a camp chair instead of the big couch that I am so excited for. All this to say, this video was weirdly specific in such a strange time of my life and I totally see how excited you are! I haven’t been able to get curtains or anything because I want stuff to work with my sofa.
@@funkydude8196 No, I ended up going to the store and getting them to deliver me a floor model couch. I ordered a kitchen table/chairs when I ordered the OG couch, and I'm getting that today (Feb 15).
"The company I ordered from seems to work on a Just In Time production schedule" In other words it's a western company. Nearly ALL western companies work on this horrible terrible system.
Efficiency and resilience are always in tension, as we found out the hard way during this pandemic and all the movement disruptions we're still trying to untangle.
i really appreciate that we started on "WHY hasn't my sofa been delivered to me?" and landed on "HOW has my sofa been delivered to me?" such a classic twist of answer in progress videos
So I work for a power company as customer care, and we have a program that rents transfer switches (a thing that safely connects a generator to your breaker box instead of running extension cords through your home) and the number of times that I have to explain that due to supply chain issues related to Covid there are delays is daily. Basically months ago, before I started working there in August, there was a covid outbreak at one of the plants that makes a vital component for them, and we have been delayed ever since
As a brand new business owner, THANK YOU. I was starting to feel anxious about charging “high” shipping prices when really, these prices are normal. It’s just huge businesses offering free shipping to make my prices look terrible, when I promise I’m keeping them as low as I can. ;-;
“maybe the real supply chain was the friends we made along the way” i swear you guys are masters at naming chapters, I haven’t seen any other channel use them to sneak in extra jokes but I love it
This was so good. The conclusion about consumerism and the need for convenience being detrimental to smaller guys really hit home for me. We live in a society, but sometimes we forget we ARE the society.
I worked selling furniture up until very very recently and while things were never fast before all of this, the covid thing really messed up our build times for custom pieces and shipping times for everything. I wish I had this video before so I could sit every unhappy customer down and show them the part about what a supply chain actually is and how quickly things get bad if even one small piece breaks down. The company I worked for sourced parts and materials from all over the world, and there was no way to know- at least at my level in a store- where pieces were coming from and how long it would take to get everything into the factories, distribution centers, and then to customers. The furniture industry is truly a nightmare right now and I don't think things will be fixed for quite some time. Doing that work made me way more understanding of shipping procedures and timelines. Like you, I'm now much more patient with longer shipping times. I don't go for overnight or next day shipping because I know it's unsustainable and I'd rather be patient for something good quality that I want then be rushed for something that is worse quality from places like amazon and wayfair.
Your sofa arriving out of nowhere is quite a normal occurance nowadays. I work in a supply chain and we experienced a whole container of goods arriving from Asia to one of the European ports and just getting lost there for 4 months, when one day it just magically appeared in our warehouse. There are a lot of stress points along the way and once something breaks down it’s only the matter of time, when it evolves into a perfect storm. I believe you summarised it very clearly for someone who is not a part of this system. Hopefully that will just make us all appreciate the time and effort it takes to get our online orders delivered to oir door. 😊
As a bachelor logistics manager who is really into supply chains, i think you explained it well and did some good research and detective work. Hats off to you!
*many hugs* I feel, ya Taha! I'm about to move for the third time during the pandemic. I can tell how I'm *doing* by how much work I've put into unpacking and setting uo my space.
I knew supply chains were complicated but I did not know there was this much information available on the internet holy moly. I never thought tracking down the package could be so interesting. Moral of your story, quit shopping online and buy local.
I feel like I am one of the few people who kind of just inherently gets that smaller companies kind of just need to charge shipping because they don't have the infrastructure or resources that companies like Amazon does where if Amazon is using their own warehouses and delivery trucks, that 2 day delivery is quite feasible so long as they have the product, and if there are delays it is usually because of some back end issue that maybe couldn't have been avoided because of work load.
love the major points made at the end about how we tend to view shipping nowadays! we only ever interact for a second with the drivers who pick up and deliver to us before they take off to their next drop off so we tend to see it as much simpler than it really is. i used to work at a local, family owned packing and shipping store and it was insane to see how little people actually know about how shipping works. i once had a customer (literally) toss their box to me and say they wanted it to arrive asap before they tried to leave without paying for delivery (and without giving me the address of where it was going to!). But just getting to interact with the drivers and other post workers on top of my own experiences during vivid and before has been super eye opening and it’s made me so much more appreciative towards delivery drivers, mail workers, and pretty much everyone in the supply chain. Fantastic video as always! love the animation work! love the vibes and brilliant editing! 🧡 (also! ‘sofa’ 🛋)
Just-in-time logistics is a super interesting thing. Back at my uni I met a couple people who studied logistics and spoke about it all the time. From what I gather, the idea is that the space on a vehicle (lorry, ship, plane etc.) act as temporary storage space for goods, and provide more space than all the warehouses in the world combined ever could provide. Storage is, in logistics terms, costly: storing items as they move helps bring the cost down. And faster delivery is often cheaper than slower delivery as more space in the system is freed. But, I am mansplaining the idea here - there's a reason people study this stuff!
What you had to say at the end is so on point. Its far better for both robustness and health of those involved for manufacturing to be relatively local, because fast globablized shipping chains will always be extremely fragile, cause monopolizing of industries by a few megacorps around the world you, and robs nations of robust industrial capacity for the sake of cheaper products.
I’ve been following this channel for YEARS now and I just have to say I love the direction it’s gone. Also what Taha did here was basically Open-Source Intelligence gathering (OSINT in cybersecurity). That’s an entire field worthy of a video too.
This video is incredibly well made, the on point editing, the graphics, the writing, the pacing, the thumbnail. EVERYTHING Honestly well done mate keep it up
The fact that just before watching this video i got a notification of "object on final delivery" of a comic i bought and is 3 months late is the icing on the cake.
For Christmas this year I have opted for finding Amazon list items in stores that have drive up/curbside services. In addition to never leaving you car, you get items you need immediately without ever waiting in line or waiting for deliveries.
This video reminds me of the "Titanic sank because a piece of rope was too short" thing I learnt about in a project management module... it's not the only reason obviously, but if that weren't the case, who knows if it would've been okay? But also the plethora of issues with the management of that voyage shows more how lots of potentially minor issues can build up and cascade into a disaster - much like how issues can cascade in supply chains 😅
v happy supply chain professional right here 🙋🏼♀️ really nicely researched, especially since it is so complex and chaotic right now that us working in supply chain management day to day don’t have the answers to everything either. also, free shipping and next day delivery is highly problematic so… yeah, if your package can wait another day and be transported together with other packages in a more sustainable way with happy drivers not having to stress so much you should really consider it. also also, supply chains are exciting and magical. the fact that you can wander into a grocery store and always have your favourite cereal on the shelf for the same price every time, while also having like 50 other options available and all the other stuff you want to eat is so impressive and cool and that’s why I love my job. ok, bye
It took 5 months to get my shoes delivered on my doorstep. Because of Brexit, the shoe company had to relocate the entire EU warehouse from Liverpool to München. The shoe company even made a loss on my purchase because of all the added taxes. Thank God the shoes fit :D
i'm surprised taha didn't know that his sofa was pre-ordered. i thought every business who doesn't sell readily available products would label said products and market it as pre-order instead
Beyond just what you talked about with what could cause your sofa to be late, there could also be problems with the manufacturing process getting all the raw materials they need to even create the sofa. Getting the fabric, the metal, the wood, etc. All of the industries needed to just get the materials are facing the same type of issues that are causing the finished product to be late, which delays the finished product even longer. Related to your story, our oven broke and we had to wait about 3 months for our new oven to get here. It's really hard to cook anything without an oven.
The fact that Taha came up with a drawn-out plan for his room and the entire plan fell apart because it all relied on the single point of failure of the arrival of a sofa and he refuses to come up with a different solution is the most relatable thing I've ever seen. Also the fact that, when the sofa did arrive, Taha was discontented about the lack of fanfare because he turned this mundane hurdle into a big life-changing issue in his head.
3:40 oh so Cotton Eye Joe took it. Makes sense, have a nice- wait, there was no we live in a society moment. Oh look, there are ten more minutes to this madness, okay.
Reasons like this is why I always buy things local (Canada). Never from outside Canada and sometimes USA. At most I will order things within Ontario and Montreal (I am making Montreal in Ontario for the moment).
As a human whose literal day job it is to model complex supply chain system in code, this video made me SO HAPPY! Most people don't think about the supply chain, so watching a regular, bright, funny person research it and find out just how human and chaotic supply chains are was so great. I'm going to share this video on LinkedIn for sure.
And this sort of stuff is exactly why track and trace codes are so great. 1. I know where in the supply chain my package is. 2. I can verify easily why my package hasn't arrived on the scheduled date. 3. I can easily verify when something shady is going on, like being scammed or my package being stolen or lost. I've had several packages with track and trace codes that were marked as having been delivered, but that were not actually delivered. Sometimes it was because the delivery drivers didn't wait long enough for us to open the door (we have a doorbell with intercom that's connected to a phone. But the phone starts ringing a bit later than the doorbell was pressed, so it often takes a minute or two before the intercom gives a response to the person at the door) and we're gone within a minute to just drop it off at a package point nearby, back to the distribution center or dropping it off at the neighbor. Other times, it was one of my housemates stealing my package (theft is becoming quite common practice in this house -_-). Sometimes it's because they just marked it as delivered while not even going over to my house, presumably to meet a quota without actually doing the work. And sometimes they just lost my package in their distribution center. This happened when I ordered a €900 laptop and they straight up couldn't find my package. I had to reorder it (did get my money back from the first order) and pick it up at a store hours away from me. And then they even tried to charge me extra for my order despite customer service informing me beforehand that I would get a discount or coupon. They also had told me that they didn't have the laptop available anymore, but a different customer services employee told me that they did have it. It was just a whole mess and very shady.
What a great way to breakdown the supply chain crisis! I always find your videos so interesting and I knew a good bit about the issues with American supply chains so it was interesting to look at this globally!
Great video! I work in supply chain and thought it might be worth clarifying the whole just-in-time (JIT) thing. JIT isn't based on made-to-order as the video somewhat insinuated, JIT is more based on working to tight forecasts and trying to send stock out to customers as soon as they get it. So instead of waiting for the order, the organisation tries to predict the order and get the stock in near the time the customer needs it. The opposite of this would be ordering loads of stock and holding it till someone buys it with no attempt to predict sales. Generally, organisations are in between these two options. Forecasts are often wrong, however, storing stock is expensive so organisations will tend towards forecasting what they think will be needed buying it and then purchasing "safety stock" on top for when the forecast is wrong. How much safety stock and how much trust in a forecast is a spectrum and changes from product to product depending on the volatility of the demand. Hope that wasn't too boring!
It's like the Heisenberg Uncertainty Principle. When you try to find out when your sofa is arriving, you have clue where it is, & when you try to find out where it is, you have no clue when it's going to arrive.
As someone who is trying to go into supply chain….. yeah there’s a lot happening I especially love what you get into at the end! Our expectation of free and two day shipping is really concerning, as it works based off the exploitation of workers and the environment and isn’t a sustainable practice. Luckily some companies are getting more transparent and I think study in to supply chain will grow especially in the aftermath of these interesting times
Taha not finishing up his room (i.e. fixing the holes, painting the wall, getting a lampshade) due to the lack of his sofa being there is literally just a miniature version of a backed-up/broken-down supply chain. It's very poetic!
Yep, I thought he would have addressed that, but hey, some easter eggs are good :)
Woah, you're right.
How poetic!
The reason he has holes in his wall is because of a supply chain issue
@@thanielxj11 so an actual supply chain, broke, then because it broke it broke Taha’s supply chain.
@@icedwater isn't him telling us about it addressing it.
He probably assumed that by merely putting it in the video it was enough without explicitly nodding it
Taha: "the world is at crisis! The warehouses are full! The ports are stacked! Covid!! No more fuel!!!!"
Delivery guy: "... sir I just asked you to sign here for your sofa"
Taha: [the meme of Charlie Kelly with the Pepe Silvia board]
Delivery guy: [the cat from the "woman yelling at cat" meme]
Have you been stalking Taha lately
@@vigilantcosmicpenguin8721 taha: look this is where I'm going to put my sofa, and just above it here is everything I learned about what it took to get it here you see isn't it so exciting!?
Sir I'm just a delivery guy...
@@vigilantcosmicpenguin8721 AYYY A PENGUIN
HE PUT "MY SOFA" UNDER SPECIAL THANKS
I work as "the guy that carried your sofa into your livingroom", and it's funny how people think we who deliver it to you know EVERY detail about the whole process of how your furniture got there. Like I literally saw this thing today for the first time in my life, I didn't know you have waited half a year for it so I didn't know to bring confetti.
Great video as always!
Feels like carrying around some preemptive confetti just in case would be a good policy
Or a sparkler in the back pocket for good measure
Reminds me of cashiering. Customers expect you to know exactly how the entire process works. Lmao
Sorry ma’am I don’t know when our next truck gets in, I literally have nothing to do with the delivery, factories, or warehouses. I am literally just here to ring you out, hence the me standing behind this register.
Recommend the Vat19 confetti high-five. Perfect for this.
Well then obviously the solution is to bring confetti to every delivery just in case.
first thought seeing this title was taha chasing down an amazon van full sprint and it made my day
I love that 😭
Excellent!
My first thought was Taha just hitting the refresh button on an order tracker and being like, "Ah, it's at the distribution facility. Case closed."
I appreciate how Taha's excuse for not being able to paint the walls is that he "couldn't know for sure if the paint would match the sofa" but then the sofa is litterally just a light to mid gray which would work with basically every colour ever.
Not pale blue.
he probably wanted the undertone of the gray to match whatever colour he uses for the walls
Sabrina utterly killed it with the animation. Holy shit. So slick. So minimal but also completely understandable. Fantastic work. Be proud of yourself
Agreed, it really added so much to the explanation of supply chains!
I was absolutely impressed and fixated.
Woah I had no idea she did the animation, she's incredible
How would one even begin to create something like that???
I’ve never seen this amount of determination to get a package. What a brilliant maniac.
"what a brilliant maniac" motto for this entire channel
That's determination.
Recently saw a guy call a distribution center in North Korea, because he was tracking his package via air tag, then located the building it was currently in and hunted down their contact info online.
Then again, I feel like I learned more from this video, so more determination does not necessarily equal better quality, or at least there is a cap to that correlation.
Sabrina, you didn’t have to go that hard on the animation, you could have gone to bed earlier that day and it would have been fine lol
Where was it written in the video?
@@seanlee8220 ?
she reposted ur comment on her story lol
@@firewhite YOOOO
@@seanlee8220 It wasn't, Sabrina told us about it on her Instagram
taha literally made an entire video because his package was delayed when my mom would just scream at the ipad
coping mechanisms
Tbf this is talking to a camera so
AHAAHAHAHHHHAHAHHAHHHH I'M ROLLING ON THE FLOOR HELP MEEEEEE 🤣🤣🤣
My parents ordered a garage door that took 6+ months to arrive. It was literally a monthly argument about where the garage door was.
YOU MY FRIEND deserve your sofa. Somebody get this man his sofa.
Someone got him his spfa
He got his own sofa. We love an independent adult.
@@TravisGilbert Lol he deserves one just because of all the hassle lol
Just a point of clarification for the supply chain; get this man his sofa *bed*.
If someone just got him a non-sofa-bed sofa, that would only solve half of his problems, and not really solve the problem he was hoping to actually solve, and introduce a new one around the floor space of his space.
@@ZT1ST LOL that is a very fair point. when I moved to Canada I realized SOFA is a word mostly used by Birts and common wealth countries.
I really appreciate the animation at 1:40
Sabrina the GOAT
+++
As a student in Supply Chain Management, your analysis is an accurate portrayal of someone trying to crash course a degree.
Supply Chains ARE complex, and your inputs from current events add to the explanation of why things happen and why they take so long.
All in all, I enjoyed your video very much Taha, good analysis and I'm happy your sofa arrived!
(A suggestion though, if you want to try and locate exactly your sofa, calling/emailing companies for Purchase Orders, and following those to their roots, rinse and repeat)
I have some level of experience with this topic, so here's an interesting fact: the on demand production is likely a result of a very popular manufacturing mentality called Lean Six Sigma. It does everything possible to maximize efficiency and can be quite beneficial, but it has the trade-off of being inflexible. Lean companies rarely keep significant inventory and what flexibility there is can be used up by normal production delays. Assuming it's done well, it's not that much of an issue and you can make a lot of money from all your sales. However, the last 2ish years have highlighted that a lot of companies never invested in robust emergency plans as it's quite hard to justify to boards/CEOs potentially spending millions on all those backups. It certainly isn't the only reason for all the supply chain issues, but I think it's an interesting one.
Weird how it’s only efficient when absolutely nothing goes wrong. Sounds like the illusion of efficiency to me
Maximizing efficiency only ever works in a closed system, one that involves machines that never go haywire
To try to do so with humans involved is utter folly
@@Starfloofle totally. In fact, any sort of transportation / system switch in your process is the most likely to have constant delays. I once worked on a process that involved weeks of being on a truck if everything went perfectly. It never even left the American northeast. There were just so many building and facility switches that it added up. You can imagine the nightmare when a shipment was missed.
I don't know what you guys are talking about but I'm going to try to sound smart anyways.
Supply chains.
Do I need to elaborate any further?
This is probably the only place where you can look at a brit talking about his delayed sofa delivery for 10 minutes
It’s TH-cam!!
@@VoidKing666 thats the beuty of capitalism innit?
"I think that next day delivery systems are kinda unsustainable."
As an Amazon worker who is also the son of a now retired USPS mailer sorter: Y E S. The cost of next day delivery is far, far more than that yearly membership, but because it's taken from workers that customers never see and are actively encouraged to not think about (or to assume that they're happy and everything is fine, pay no attention to the man behind the curtain) it gets written off by those benefitting from the fast delivery time.
"Special thanks: my sofa" my dude that was an epic conclusion
Nobody was expecting this video to set up future appearances of the new character, Taha's Sofa.
@@vigilantcosmicpenguin8721 AIP expanding their team is always interesting!!!
The crazy thing about all of this is that now that you understand the complexity and steps that are involved - how is it cheaper to get a sofa from somewhere like China to the UK than to purchase one from, say, England or France? Yes, labor costs are lower in China, and parts like shipping lower the cost by shipping enormous amounts of goods at once but there are costs in every step of the process. Labor, fuel, docking fees, tariffs, etc. You would think that goods from a quarter way around the planet would be out of monetary reach. That is the part that blows my mind.
Material costs are also lower. And not because they're lower quality, but because of economies of scale. When the bulk of production is centralized, the bulk of material shipping/sourcing centralizes with it and creates savings. This also has political consequences that are beyond the scope of this discussion.
What makes things even crazier is when you consider that the whole path. Example: Oil from Saudi Arabia & cotton from Brazil shipped to China, made into polyester/cotton blend fabric, shipped to El Salvador to be sown into clothing, then shipped to the US for distribution and sale (which could involve shipping again internationally). And the t-shirt still ends up selling for $5-6 retail. It's nuts!
The US used to have T shirts made in Mexico which retailed for $39 for $0.05 each. This was seen as far too expensive so production was sent to Pakistan where the price went down to $0.03. Greed has a lot to do with the global supply chains. Except it is not ordinary greed but way out there crazy greed.
@@mbak7801 Those CEOs gotta make more lettuce, man. Hundreds of millions aint enough! No matter if it hurts workers and the ecology. They will be dead before the impact is too severe or their billions will help them ride through it.
I mean also remember that each step doesn't see the costs in the other steps. For example, when you see a price on Amazon or whatever, you don't see the costs on each step. Similarly, the store doesn't see the complexities of shipping accross the Pacific, they just see 'factory in China, it costs x, factory in the states, it costs y' and all the steps kinda are solved by the people in the middle without them thinking about it.
This man did a full on detective investigation to find out where in the world a sofa is.
He is dedicated.
Watching this again in support of the 12+ hours Sabrina spend on the animation and the clear emotional crisis taha went thru for a sofa
The slow fade to gray as the video gradually shrinks had me in hysterics. But yes, Amazon wrecked our standards as consumers, by slowly making everyone expect free, fast and good shipping of anything we want on a whim. Meanwhile the price of shipping continuously climbs and the labor required to remain efficient is literally killing people. Once again, we need to eat the rich.
Don't eat the rich, you don't know where they've been and are full of fats.
Use the rich as *fertilizer*.
I'll grab my compost bins. The billionaires are first up, followed by the massive corporations sponsoring the politicians, followed by the politicians.
Amazon is literally never free, fast or good. Going through Amazon is my last resort
Setting consumer expectations higher isn't a bad thing tho. We should be holding companies to higher standards as time goes on, otherwise we would expect things as a society to stagnate
Saying "there's these problems with holding companies to a higher standard, therefore we shouldn't look to improve said thing" is how you get nothing ever getting better
@@Freak80MC Is stagnation in the improvement of shipping times really the critical thing in our society? What about the external costs, like human working conditions and the environment?
I don't know about you, but a world that's hyper-efficient at extracting value isn't my ideal. Everything comes at a cost, and as much as we try to develop regulations that minimize this, we're forever patching a leaky boat. Things are already starting to sink.
I'd rather have a sustainable society that values human life, even if my package takes 7 days instead of 2.
I went to college for supply chain and I do this for a living Just in time was the standard for industry especially things that take up space. So imagine storing furniture or cars. These items take up a lot of space and storage space is expensive. When the pandemic hit, it took a little bit to see delays like this to pop up, but now I am in the same boat as you, waiting for my sofa I ordered in August. The main culprit, lumber. Lumber is typically felled in one place and shipped to a production area. But other items that make more money will end up taking space on cargo vessels or trucks because the rate for the space went up. Lumber, which doesn't make money, won't be able to be placed on those ships, replaced with items like refined metals or products. So use local lumber? Well easier said then done. Supply chains are super complicated and if you look into a production system for long enough, you can go down the rabbit hole.
I've worked in manufacturing for thirty-eight years. Anyone that has worked in that industry can tell you, nothing going at the moment is a surprise to us. We've been dealing with these issues for decades.
This reminds me of the guy who put an Apple Airtag on his package! He found how terrible the tracking on Hermes parcels are lol.
ah him tryna get it to korea lmao
@@minikipp8549 yeah
but also *north korea
getting something to south korea is like pretty easy lol
link? video name?
"When the sofa arrives my life's problems will be over" I love how seriously he says this 😂
Taha knows more about his sofa than I do about myself
It could be cool to do this with supply chains that have trackers on their website
Taha cross-checks to see if his Domino's order is _really_ in the oven
@@vigilantcosmicpenguin8721 stop being funnier than the rest of us!
I appreciate this video just for recognizing the immense amount of labor put into nearly every step of the supply chain. There are so many little things that we may never notice that people spent hours agonizing over, especially in jobs like fast food, shipping, and many times the labor that artists and designers do (I've done all of these and I cringe every time someone says food service or retail is low skilled labor: the amount of skill needed to keep up with the fast pace AND not scream at customers being assholes is immense). Interesting breakdown, even if I'm sure that rabbit hole could go so much deeper. Feature film length breakdown of supply chains when?
"Big boat. Small sofa. Get lost." XD
As someone who has ever had to wait longer than two weeks for a package or even a big delivery like a sofa. It blows my mind that you had to wait almost six months for it.
I've waited since may for a pre-order that STILL hasn't arrived 🥲
My dude, I've been waiting 4 years for a 3D printer. I've accepted at this point that it ain't coming. Thought to be fair, that had nothing to do with shipping and everything to do with a scummy business Kickstarter.
Not surprised about the sofa. In 2020 I waited over 6 months for a set of bedroom furniture and my sister in law waited 8 months for a similar set
Working at an embassy and previously in the military, I'm used to waiting 2~6 weeks for anything from home to deliver. Often we're just happy it made it through all the inspections and hops to even get here, due to the various restrictions on air shipments versus pure surface travels. As such we readily sign up and use the local equivalents for anything wanted quickly. I once managed a two year gap without placing an order on Amazon.
Tbh, I think the price of shipping is way more important to me than the time. I dont care about next day shipping even a little bit. If my shipping is free, then I dont mind waiting two weeks for it. I would rather that than pay more for expedited shipping
I kind of wish there were more slow shipping options. Like, let me pick a 2-4 weeks option. Maybe in practical implementation this would lead to dynamic pricing for packages? Which could be weird I guess, but I am imagining shipping companies being able to make super speedy shipping during peak weeks more costly (especially around winter holiday gift giving times). And then standard, slow shipping should stay the same I think; so as not to penalize low income people further than the cost of their time/patience.
I do this myself sometimes. Choose the "no rush shipping" option on Amazon and pat myself on the back for reducing strain on the system (anything to excuse myself for lining Bezos's pockets instead of holding myself accountable)
@@evanbelcher as much as I'd like to do that, I've found that the shorter amount of time my package is being delivered the less likely it is for something to happen to it
When Taha said he was waiting for the sofa before painting or buying a lamp so he could be sure to get a color that matched, I was expecting it to be some shade of orange or purple or green. I don't think even I would put off fixing my wall to match the color grey. 🤣
He did say he wanted to be sure the color was what he thought it was. Monitors can alter color a lot more than people think.
Taha: Let’s figure where it came from, where it’s going, where’d it go, cotton eye Joe
meanwhile me just dying of laughter
I ordered a bookshelf from Amazon and the chat said it was lost in transit. I'm like damn, how do you lose a bookshelf? To this day, the order just says it's running late. 20 years from now I'll just get a mangled box on my doorstep with parts of a bookshelf.
Wow, this is literally exactly my struggle. I ordered a sofa in mid-July and was told it would take 10 weeks. After 10 weeks they said 4 more weeks… and 4 weeks after that my delivery time has essentially doubled, and the company I ordered from thinks it might not be until February that I get my dang sofa.
Yesterday I went to the company’s showroom and replaced my stuff with things they have in stock and I am going to get it next week. I am SO excited and want to throw it a party!
Meanwhile, I’m hanging out in my apartment in a desk chair and a camp chair instead of the big couch that I am so excited for.
All this to say, this video was weirdly specific in such a strange time of my life and I totally see how excited you are! I haven’t been able to get curtains or anything because I want stuff to work with my sofa.
have you got your sofa yet
@@funkydude8196 No, I ended up going to the store and getting them to deliver me a floor model couch. I ordered a kitchen table/chairs when I ordered the OG couch, and I'm getting that today (Feb 15).
"The company I ordered from seems to work on a Just In Time production schedule"
In other words it's a western company. Nearly ALL western companies work on this horrible terrible system.
Efficiency and resilience are always in tension, as we found out the hard way during this pandemic and all the movement disruptions we're still trying to untangle.
i really appreciate that we started on "WHY hasn't my sofa been delivered to me?" and landed on "HOW has my sofa been delivered to me?"
such a classic twist of answer in progress videos
I would just like to say that I forgot how much I love listening to your guy's videos while drawing
Joder qué gran historia tío, me he emocionado y todo, que final épico
Please don’t swear. I agree through, great story.
@@VoidKing666 sorry Spanish neme
@@waltergc5443 ok enjoy
So I work for a power company as customer care, and we have a program that rents transfer switches (a thing that safely connects a generator to your breaker box instead of running extension cords through your home) and the number of times that I have to explain that due to supply chain issues related to Covid there are delays is daily. Basically months ago, before I started working there in August, there was a covid outbreak at one of the plants that makes a vital component for them, and we have been delayed ever since
As a brand new business owner, THANK YOU. I was starting to feel anxious about charging “high” shipping prices when really, these prices are normal. It’s just huge businesses offering free shipping to make my prices look terrible, when I promise I’m keeping them as low as I can. ;-;
“maybe the real supply chain was the friends we made along the way” i swear you guys are masters at naming chapters, I haven’t seen any other channel use them to sneak in extra jokes but I love it
This was so good. The conclusion about consumerism and the need for convenience being detrimental to smaller guys really hit home for me. We live in a society, but sometimes we forget we ARE the society.
I worked selling furniture up until very very recently and while things were never fast before all of this, the covid thing really messed up our build times for custom pieces and shipping times for everything. I wish I had this video before so I could sit every unhappy customer down and show them the part about what a supply chain actually is and how quickly things get bad if even one small piece breaks down.
The company I worked for sourced parts and materials from all over the world, and there was no way to know- at least at my level in a store- where pieces were coming from and how long it would take to get everything into the factories, distribution centers, and then to customers. The furniture industry is truly a nightmare right now and I don't think things will be fixed for quite some time.
Doing that work made me way more understanding of shipping procedures and timelines. Like you, I'm now much more patient with longer shipping times. I don't go for overnight or next day shipping because I know it's unsustainable and I'd rather be patient for something good quality that I want then be rushed for something that is worse quality from places like amazon and wayfair.
🎉🎊🎉🎊 Confetti for Taha's sofabed, without the hassle of having to clean it up!
Your sofa arriving out of nowhere is quite a normal occurance nowadays. I work in a supply chain and we experienced a whole container of goods arriving from Asia to one of the European ports and just getting lost there for 4 months, when one day it just magically appeared in our warehouse. There are a lot of stress points along the way and once something breaks down it’s only the matter of time, when it evolves into a perfect storm. I believe you summarised it very clearly for someone who is not a part of this system. Hopefully that will just make us all appreciate the time and effort it takes to get our online orders delivered to oir door. 😊
As a bachelor logistics manager who is really into supply chains, i think you explained it well and did some good research and detective work. Hats off to you!
I love how Taha put a special thanks to his sofa, just to so how much he cared about his sofa!
"taha descends into madness" is a very ominous name for a video section
*many hugs* I feel, ya Taha! I'm about to move for the third time during the pandemic. I can tell how I'm *doing* by how much work I've put into unpacking and setting uo my space.
I knew supply chains were complicated but I did not know there was this much information available on the internet holy moly. I never thought tracking down the package could be so interesting. Moral of your story, quit shopping online and buy local.
"Special thanks: My Sofa" made me stupid happy. XD
It's such a satisfying conclusion.
Furniture and arriving late, name a more iconic duo
_special thanks_
*_MY SOFA_*
Always appreciate your furniture, people, it's supporting you unconditionally.
This is the amount of research my parents expect me to do every time one of their Amazon packages is a couple hours late
I feel like I am one of the few people who kind of just inherently gets that smaller companies kind of just need to charge shipping because they don't have the infrastructure or resources that companies like Amazon does where if Amazon is using their own warehouses and delivery trucks, that 2 day delivery is quite feasible so long as they have the product, and if there are delays it is usually because of some back end issue that maybe couldn't have been avoided because of work load.
This is a really helpful explanation of what supply chains can look like - really helps demystify when people say 'supply chains are breaking down D:'
love the major points made at the end about how we tend to view shipping nowadays! we only ever interact for a second with the drivers who pick up and deliver to us before they take off to their next drop off so we tend to see it as much simpler than it really is.
i used to work at a local, family owned packing and shipping store and it was insane to see how little people actually know about how shipping works.
i once had a customer (literally) toss their box to me and say they wanted it to arrive asap before they tried to leave without paying for delivery (and without giving me the address of where it was going to!).
But just getting to interact with the drivers and other post workers on top of my own experiences during vivid and before has been super eye opening and it’s made me so much more appreciative towards delivery drivers, mail workers, and pretty much everyone in the supply chain.
Fantastic video as always! love the animation work! love the vibes and brilliant editing! 🧡
(also! ‘sofa’ 🛋)
we need more post it presentations
Watching your channel here has given me abundance of motivation to learn things beyond my sight. Thanks so much for inspiring!!
Just-in-time logistics is a super interesting thing. Back at my uni I met a couple people who studied logistics and spoke about it all the time. From what I gather, the idea is that the space on a vehicle (lorry, ship, plane etc.) act as temporary storage space for goods, and provide more space than all the warehouses in the world combined ever could provide. Storage is, in logistics terms, costly: storing items as they move helps bring the cost down. And faster delivery is often cheaper than slower delivery as more space in the system is freed. But, I am mansplaining the idea here - there's a reason people study this stuff!
I just started watched a bunch of videos on this channel. I really appreciate the progress bar at the bottom of the in video ads. Thank you!
Sofa!
The message about small business in the end was so well-said, thank you for including it :)
"big boat, smol sofa, get lost"
-taha, 2021
Best sentence of the year
Wow, these animations from 1:30 to 3:00 are so incredibly well done!
Didn't expect that It's Always Sunny intro!
Shipping really is a complex thing and consumers don't even think about it.
What you had to say at the end is so on point. Its far better for both robustness and health of those involved for manufacturing to be relatively local, because fast globablized shipping chains will always be extremely fragile, cause monopolizing of industries by a few megacorps around the world you, and robs nations of robust industrial capacity for the sake of cheaper products.
Localism isn't always useful.
i really want to give taha a hug after this. also, again, what an amazing video
"Special Thanks: My Sofa" brings me a special kind of happiness
This basically sums up my supply chain class that I took in college. Still doesn’t even scratch the surface of how crazy complicated it gets.
she arrived! Oh the spoilers for others but I am so happy!!! Yay for sofa!!!! *aggressive confetti*
I’ve been following this channel for YEARS now and I just have to say I love the direction it’s gone.
Also what Taha did here was basically Open-Source Intelligence gathering (OSINT in cybersecurity). That’s an entire field worthy of a video too.
This video is incredibly well made, the on point editing, the graphics, the writing, the pacing, the thumbnail. EVERYTHING
Honestly well done mate keep it up
ah this is whats going to be shown in history classes, I couldn’t be happier to live in such a time
The fact that just before watching this video i got a notification of "object on final delivery" of a comic i bought and is 3 months late is the icing on the cake.
For Christmas this year I have opted for finding Amazon list items in stores that have drive up/curbside services. In addition to never leaving you car, you get items you need immediately without ever waiting in line or waiting for deliveries.
Ngl when Taha took out that post it presentation and say there needs to be more arrows the cut to immediately getting the tape was hilarious.
This video reminds me of the "Titanic sank because a piece of rope was too short" thing I learnt about in a project management module... it's not the only reason obviously, but if that weren't the case, who knows if it would've been okay? But also the plethora of issues with the management of that voyage shows more how lots of potentially minor issues can build up and cascade into a disaster - much like how issues can cascade in supply chains 😅
Never heard about the rope, but I did hear a bad fire broke out which weakened the hull
v happy supply chain professional right here 🙋🏼♀️ really nicely researched, especially since it is so complex and chaotic right now that us working in supply chain management day to day don’t have the answers to everything either. also, free shipping and next day delivery is highly problematic so… yeah, if your package can wait another day and be transported together with other packages in a more sustainable way with happy drivers not having to stress so much you should really consider it.
also also, supply chains are exciting and magical. the fact that you can wander into a grocery store and always have your favourite cereal on the shelf for the same price every time, while also having like 50 other options available and all the other stuff you want to eat is so impressive and cool and that’s why I love my job. ok, bye
new AiP video :DDDD oh my god the animations are so professional.... sabrina is a robot
It took 5 months to get my shoes delivered on my doorstep. Because of Brexit, the shoe company had to relocate the entire EU warehouse from Liverpool to München. The shoe company even made a loss on my purchase because of all the added taxes. Thank God the shoes fit :D
i'm surprised taha didn't know that his sofa was pre-ordered. i thought every business who doesn't sell readily available products would label said products and market it as pre-order instead
I don’t think most places say that. They just assume you know it’s made -to-order. Or maybe I just assume it’s made-to-order.
Beyond just what you talked about with what could cause your sofa to be late, there could also be problems with the manufacturing process getting all the raw materials they need to even create the sofa. Getting the fabric, the metal, the wood, etc. All of the industries needed to just get the materials are facing the same type of issues that are causing the finished product to be late, which delays the finished product even longer.
Related to your story, our oven broke and we had to wait about 3 months for our new oven to get here. It's really hard to cook anything without an oven.
The fact that Taha came up with a drawn-out plan for his room and the entire plan fell apart because it all relied on the single point of failure of the arrival of a sofa and he refuses to come up with a different solution is the most relatable thing I've ever seen.
Also the fact that, when the sofa did arrive, Taha was discontented about the lack of fanfare because he turned this mundane hurdle into a big life-changing issue in his head.
3:40 oh so Cotton Eye Joe took it. Makes sense, have a nice-
wait, there was no we live in a society moment. Oh look, there are ten more minutes to this madness, okay.
If it hadn't been for Cotton Eye Joe, I'd have sofa long time ago!
the gymnopediea at 5:17 was just perfect
Reasons like this is why I always buy things local (Canada). Never from outside Canada and sometimes USA.
At most I will order things within Ontario and Montreal (I am making Montreal in Ontario for the moment).
i was waiting for him to heist the supply chian on a moving train and steal the sofa back
i didnt realize this was a brand new upload, i just stumbled across him, and this was a great video
As a human whose literal day job it is to model complex supply chain system in code, this video made me SO HAPPY! Most people don't think about the supply chain, so watching a regular, bright, funny person research it and find out just how human and chaotic supply chains are was so great. I'm going to share this video on LinkedIn for sure.
And this sort of stuff is exactly why track and trace codes are so great.
1. I know where in the supply chain my package is.
2. I can verify easily why my package hasn't arrived on the scheduled date.
3. I can easily verify when something shady is going on, like being scammed or my package being stolen or lost.
I've had several packages with track and trace codes that were marked as having been delivered, but that were not actually delivered. Sometimes it was because the delivery drivers didn't wait long enough for us to open the door (we have a doorbell with intercom that's connected to a phone. But the phone starts ringing a bit later than the doorbell was pressed, so it often takes a minute or two before the intercom gives a response to the person at the door) and we're gone within a minute to just drop it off at a package point nearby, back to the distribution center or dropping it off at the neighbor. Other times, it was one of my housemates stealing my package (theft is becoming quite common practice in this house -_-). Sometimes it's because they just marked it as delivered while not even going over to my house, presumably to meet a quota without actually doing the work. And sometimes they just lost my package in their distribution center. This happened when I ordered a €900 laptop and they straight up couldn't find my package. I had to reorder it (did get my money back from the first order) and pick it up at a store hours away from me. And then they even tried to charge me extra for my order despite customer service informing me beforehand that I would get a discount or coupon. They also had told me that they didn't have the laptop available anymore, but a different customer services employee told me that they did have it. It was just a whole mess and very shady.
What a great way to breakdown the supply chain crisis! I always find your videos so interesting and I knew a good bit about the issues with American supply chains so it was interesting to look at this globally!
10:00 I read the postit as "Pork Consumption" and was ready to see how Taha would connect it all together.
Wait who's getting next day delivery? If I ever have to wait less than a week that's ridiculously fast
I've never been hooked by a title that fast in all of my yrs of watching TH-cam
Great video! I work in supply chain and thought it might be worth clarifying the whole just-in-time (JIT) thing. JIT isn't based on made-to-order as the video somewhat insinuated, JIT is more based on working to tight forecasts and trying to send stock out to customers as soon as they get it. So instead of waiting for the order, the organisation tries to predict the order and get the stock in near the time the customer needs it. The opposite of this would be ordering loads of stock and holding it till someone buys it with no attempt to predict sales. Generally, organisations are in between these two options. Forecasts are often wrong, however, storing stock is expensive so organisations will tend towards forecasting what they think will be needed buying it and then purchasing "safety stock" on top for when the forecast is wrong. How much safety stock and how much trust in a forecast is a spectrum and changes from product to product depending on the volatility of the demand. Hope that wasn't too boring!
This might just be the best channel on TH-cam. Another great episode
It's like the Heisenberg Uncertainty Principle. When you try to find out when your sofa is arriving, you have clue where it is, & when you try to find out where it is, you have no clue when it's going to arrive.
As someone who is trying to go into supply chain….. yeah there’s a lot happening
I especially love what you get into at the end! Our expectation of free and two day shipping is really concerning, as it works based off the exploitation of workers and the environment and isn’t a sustainable practice. Luckily some companies are getting more transparent and I think study in to supply chain will grow especially in the aftermath of these interesting times