BOSE HOME SPEAKER 500 WHITE LINE ISSUE || HOW TO FIX
ฝัง
- เผยแพร่เมื่อ 17 ธ.ค. 2020
- This is not a video where I show you how to fix it but I will simply tell you what the best course of action is. The problem started in September. All of a sudden there was a white line on my HS500. I did not know what to do. I kept waiting for it to fix itself and finally took it to the BOSE SERVICE CENTER. They contacted me via phone after 10 days and they said the parts of Home Speaker 500 are not available and will need to be ordered, the fee shall be Rs 7800. I said why am I being charged this fee so the lady said because you have no warranty and also the parts we are calling from abroad. I said to her but this is not even a hardware issue - she said ok fine if we change the part and it is found to be a software issue and we don't change the unit, u wont need to pay anything. I said fine. I waited. And waited. They never updated me. I went to the service centre. They said come back later. 35 days later, I got a call from a Bose guy who said he will drop my unit off. I said ok fine. Please note - they did not return my power cable and told me there should be a spare one in the box. They were right but make sure when you take this to the centre you don't take your power cable with u. Just incase you dont have the box you're going to have double trouble. #bosehomespeaker500 #bose #boseissue
To buy Bose Home speaker 500 amzn.to/3s1QazQ
#bose #bosehomespeaker500 #bosehome - วิทยาศาสตร์และเทคโนโลยี
Disconnect the speaker from power and wait 30 seconds
Reconnect the speaker to power
When the light bar illuminates, follow the steps below within ten seconds:
Tip: Do not rapidly alternate button presses. Wait one second between presses
On the speaker, tap the Action button once
Tap the Microphone Off button once
Tap the Action button a second time
Tap the Microphone Off button a second time.
Things to know about this process
The light bar will blink green to indicate the speaker has entered recovery mode. The speaker will then try to download and install the latest update. The light bar scrolls white from left to right while downloading and then from right to left while installing. This can take several minutes (often around 20 minutes). When the light bar turns off, turn on the speaker, open the Bose Music app and add the speaker to your account
If the light bar does not blink green after the four button presses, restart the process and continue alternate taps of the Action and Microphone Off buttons for 30 seconds
If the speaker has not previously connected to your Wi-Fi network, follow the steps above, then try connecting to Wi-Fi using the alternate method. For more info, see Connecting to a Wi-Fi network
Let me pin this.
Glad I found this tutorial. The English manual is 46 pages long; page 35 describes this white light pattern as “updating”. I also noticed a microUSB service port hidden near the power outlet.
Hope that this recovery mode works as I did not (yet) find it in the manual. I followed it exactly and the white scrolling light has returned.
Waited 5 minutes… aaaaand it’s FIXED!
Thanks, everyone.
Thanks!!
What is the ACTION button?
Ah...the "Action" button is the small circle.
Mine took 3 hrs to stop showing that green line going aroung from left to right, I was about to fallow the steps below but all of a suden it worked haha lucky me, but thank you! for this video any way im glad it worked couse i hate bose technical support agents.
My 500 sound bar is doing the same....in the past it used to connect with wi fi and update used to happen in a day....it's been more than 12 hrs now...
Helpful, thanks!
LOL, not much here to see or learn. Glad it is fixed though
I have the same problem what do I do?
Bose store. They’ll fix it.
The same problem happened with me. I am just flabbergasted by the kind of service BOSE provides. Highly disappointed and would never suggest to buy it.
Where do you stay?
@@KanwarAnand Ahmedabad
@@rajbrahmbhatt3650 Ahmedabad
Bose Service Centre, Ahmedabad
G-2, ground floor ‘iskon arcade’
Opposite wills lifestyle store; next to Samsonite
C G Road, Navrangpura,
Ahmedabad - 380006
Gujarat
email id: in_support@bose.com
phone: 1800 102 2673
@@KanwarAnand They didnot repair mine saying that we have to change wifi circuit which costs around 7980/- . I brought it back. Now no clue what to do with the speaker.
@@rajbrahmbhatt3650 you should take it back to them. Request they do it free of charge. If they don't agree try to do some drama .. worst case just pay it. Then once you've paid you can sell the same for like 20-25k.
My blinming white light is in the middle. Not left to right
What is action button
Same problem
Please do review of bose home portable speaker im thinking to buy if its good than revolve plus
Im a little broke and have to buy a tv also. Will do later.
@@KanwarAnand ah ok. Get well soon bhai!
@@loganver1488 Got it! Review soon.
My Bose 500 is doing the exact same thing it's been a week I've done everything and it's still not working
.In my case, only the line appeared from left to right, I tried to load the software, and nothing happened. I called BOSE and they asked me to send it to the specialized center for 300 MX Pesos (15 dlls). Days later they sent me the quote for 4000 MX pesos (200 dlls). since the main card had been damaged and it no longer had a guarantee. Obviously, I called BOSE and I told them that I did not agree, I told them that the failure was due to an update that they send every day. They gave me a courtesy ticket for a new speaker. The center of attention returned my old speaker to me and now I'm working on it to get the speakers working. The important thing is that if you have this problem, tell BOSE, since the failures due to updates, they absorb them. Well, I'm going to wait for the new speaker to be shipped to me and try to get the old one to work with an amplifier. I am thinking of selling the one they send me, since I did not like that they failed. I hope my comment will serve you. Kind regards
Hola. Pudiste resolver el problema ?? me esta pasando exactamente lo mismo sin poder hacer nada ni con botones ni con el cable usb. Saludos
@@crack00000 me regresaron una nueva. Y la vendí para no arriesgarme saludos
@@crack00000 que te lo cambien, a mi me lo cambiaron y me deshice de esa bocina saludos
@@carlosmfigueroa9673 hola, mi altavoz se quedo en luz roja y no puedo actualizar de ninguna manera, como puedo pedir soporte tecnico o tal vez me pueden hacer algun cambio, estoy en Honduras y aqui no hay soporte de Bose. gracias por tu ayuda.
No, the important thing is not to let them know. The important thing is to let them know AND stop buying their shit, period.
I put mine into recovery mode and now stuck like this?
Unfortunately bose can only fix this issue
Yeah mine tooo help!!!
Suggest you take it to the Bose Store.
Had you done manual update?
I didnt do that. I took it to bose who fixed it.
may i know how its done for the benefit of readers looking for an option.
I have also same problem...any suggestions??
hi swapnil...there is a way to manually update it/ reset it. Please google for that. Else take it to the bose store in your city or nearest to it. They will fix it.
What bottom it? I don’t see
Its the (-) with the AUX key.
How to fix it
Take to Bose Store.
Same problem - really not happy having to take it to a store etc etc after spending more money to get a quality speaker - that now does not work!
I agree. Bose has become a little dicey in the last 2 years. I had an issue with my portable home speaker also
@@KanwarAnand thank you for posting your video - I found it extremely helpful just to know that others were having the same problems - lots of us from reading the comments 👍🏻
Reset it and upgrade it manually.. it will work.. mine issue fixed
Mine also
I think the biggest floor in this product was it doesn’t have HDNI in it
How do you manually fix it? I am having the same problem.
A manual fix isn’t possible, you have to take it to the store.
i have two of them ..same problem
my speaker is doing the same thing
Take it to the Bose Store. Its a software issue, they ought to fix it or give you a new one.
thank you sir
The same
Waste of 3mins . Kindly don't watch this it's not a solution. End of the video he gives it to bose for servicing .
i added the serial numbers and bose said the serial number incorrect. Never Again
나 이거 해결함 수동업데이트해야됨
Try a manual update -
To manual initiate a software update:
On the top of your product, simultaneously press and hold the Bluetooth® and Volume - buttons for 10 seconds:
If an update is available, a white light scrolls across the light bar on the front of your product while it is updating. Once complete, your product reboots
If no update is available, your product reboots
While rebooting, the light bar with pulse; once rebooted, it will turn off
This does not work...
"How to Fix" you didnt fix it....thats a pretty pointlkess video. You just showed us what DIDNT work.
agree with all...but imagine being stuck in this scenario and not knowing what do - at least with my video (3-4 min) you know that its not gonna work and you take it to BOSE who will fix it or replace it. So its not a completely pointless video. What will you do with yours for example? do reply.
Ye bhi Kharab hota hai
Resuelto th-cam.com/video/RM_Wp1AEWqA/w-d-xo.html
Big company Big price s*£(T Products
Pretty shitty device and unacceptable. Mine is not updating at all and it's frozen too
if you can - take it to the bose service center - they have necessary equipment to do it and it is not an out of warranty repair. They may try to charge you but suggest you reason with them - show them invoice and request to waive any fee.
Does not work.. What a piece of crap! Never buying a Bose again
You have a bose Center around you?
That’s a firmware issue you need to powercycle your speaker if it happens again
how do you do that ?
how to do powercycle
How? Pls reply.
I have the same problem, I see that the speaker LED moves about 10 times and then restarts, it does not allow to load the firmware manually
Not good posting videos without a solution. We want a solution not more issues.
Sorry you feel this way Felipe. I basically told everyone to take it to the service Center instead of racking their brain. Secondly I told them to try a few troubleshooting steps which may work. Also if you noticed I have pinned whatever valuable information I can in the comment section. So I’m trying to be useful. The video is hardly long.
I did the following, then the left to right blinking stopped. No light anymore. I just added it to airplay & it worked like before (Firmware version 13.1.5-16+13294a8) :
1. Tap the *Action* button once; after a second or half second, tap the *AUX* button once.
2. Tap the *Action* button once; after a second or half second, tap the *AUX* button once.
3. Tap the *Action* button once; after a second or half second, tap the *AUX* button once.
@fanoulapha1 Actually I tried to do what Jacques Lefebvre mentioned here, but by mistake did this. But this worked for me!
Have to admit that the software design is quite difficult to work with!