LV seems to be inconsistent with their repair fees. I bought a Montaigne Empreinte MM with really messed up glazing that needed to be reglazed. I was quoted $550 to reglaze the entire bag back in September 2022. I was fine with this because I bought this bag preowned and this bag is not on my buyer’s profile. I just received the repaired bag back last week (took 5 months) and LV actually did not charge me a penny. I was shocked! AND they even gave me brand new extra strap, clochette, and leather strap holder. No charge for repair and the extra accessories at all. I was shocked and felt like for the first time in years LV actually backed up their products. BTW the bag wad 7 years old and I was prepared to pay lol
Wow that is awesome. I am so glad they did the right thing. It was very weird that the handles on mine were sticky but I'm just glad it's fixed now😅 Enjoy your revamped bag🤗💕
also, that bag is really hard to get spare parts for! believe me when i say i have bags i started working on that im waiting on spare parts from france that i just havent seen in MONTHS
The Alma looks gorgeous 😍😍, sorry you had to go through that. To me it sounds like they were just giving you the runaround because I’ve never heard that before. I have a repair that was sent off on August 19, 2022, and I received a call from LV that they just shipped it out to me. No communication unless I initiated my concerns. Insanely unacceptable…The price increase is crazy because whatever you’re quoted is what you pay for…they really tried it.
Unacceptable! You should’ve spoke with the manager. The least they could’ve done was waive the fee, especially since it was forgotten about on their end! OAN, congratulations on that beauty! 🤩
Wow that was a long wait to get your bag back 😩 I love your necklace what size is it? I’m considering purchasing the necklace. I have the bracelet and had to get it extended such a pain. Thanks for sharing
Wow I did not know there was a price increase on repairs...interesting 🤔. LV really trying to collect more coins ($$). Glad you were able to get your bag fixed.
Thank you, I am so glad it's fixed now. Yes😭 I heard someone say they want us to buy new, so they are making it more expensive to repair pre-loved bags😔
You waited so long plus they made you pay for the sticky handles. I would be upset over the dents in the bag. No box of perfume samples. No communication for months.
LV seems to be inconsistent with their repair fees. I bought a Montaigne Empreinte MM with really messed up glazing that needed to be reglazed. I was quoted $550 to reglaze the entire bag back in September 2022. I was fine with this because I bought this bag preowned and this bag is not on my buyer’s profile. I just received the repaired bag back last week (took 5 months) and LV actually did not charge me a penny. I was shocked! AND they even gave me brand new extra strap, clochette, and leather strap holder. No charge for repair and the extra accessories at all. I was shocked and felt like for the first time in years LV actually backed up their products. BTW the bag wad 7 years old and I was prepared to pay lol
Wow that is awesome. I am so glad they did the right thing. It was very weird that the handles on mine were sticky but I'm just glad it's fixed now😅
Enjoy your revamped bag🤗💕
i work at lv repairs and to replace the handles on the alma, the hardware is replaced because otherwise itd be near impossible to do that repair!
also, that bag is really hard to get spare parts for! believe me when i say i have bags i started working on that im waiting on spare parts from france that i just havent seen in MONTHS
The Alma looks gorgeous 😍😍, sorry you had to go through that. To me it sounds like they were just giving you the runaround because I’ve never heard that before. I have a repair that was sent off on August 19, 2022, and I received a call from LV that they just shipped it out to me. No communication unless I initiated my concerns. Insanely unacceptable…The price increase is crazy because whatever you’re quoted is what you pay for…they really tried it.
They had my vintage Alma for 10 months... and yes, they are not good with communicating, I had to call several times.
I love Alma’s. I have three. I have a patent leather bag from LV and it’s not sticky. I enjoyed watching.
Thank you🤗
I will be keeping an eye on mine from now on and I will try to use it more often😊
Oh that is gorgeous!! That is totally my style!
Glad you like it!🤗💕
Unacceptable! You should’ve spoke with the manager. The least they could’ve done was waive the fee, especially since it was forgotten about on their end! OAN, congratulations on that beauty! 🤩
Thank you so much💕
Yes, I couldn't believe they took that long and they got it done so quick after I asked what was going on.
Wow that was a long wait to get your bag back 😩 I love your necklace what size is it? I’m considering purchasing the necklace. I have the bracelet and had to get it extended such a pain. Thanks for sharing
I got my necklace extended, I don't remember how many links they added😬🙈
I will say that I was so happy that I got it extended🤗
Wow I did not know there was a price increase on repairs...interesting 🤔. LV really trying to collect more coins ($$). Glad you were able to get your bag fixed.
Thank you, I am so glad it's fixed now.
Yes😭 I heard someone say they want us to buy new, so they are making it more expensive to repair pre-loved bags😔
Have you ever had a snap button repaired on a wallet ?
I have had my 6 ring key holder button repaired. I had the pink button that peeled and they put a gold one.
South Coast Plaza, Orange County CA?
Yes😊
Beautiful bag
Thank you! 😊💕
How much did you pay for repair?
$240 I believe. I said it in the video😊
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I just think for the price these bags are poor quality. To be honest we paying for a name. Hence why im only buying preowned.
You waited so long plus they made you pay for the sticky handles. I would be upset over the dents in the bag. No box of perfume samples. No communication for months.
It was really upsetting, especially because I've heard its a defect when the bags get sticky but I'm just glad its fixed now😅