Something I have learned being a SMB IT service provider, those that did the work and know the product is the type of company you want to do business with. Whether it is a plumber, electrician, etc... You almost never go wrong with a business owner that started in the trenches. My approach is to sell by the hour. I don't make money on services or hardware. I make money on my time. Probably a bit old-school, but the business owners i work with understand the importance of truth and transparency with someone you must trust as much as your IT provider.
Another item to pricing “higher” upfront to anticipate those staffing and equipment/tooling costs is if you ended up pricing a little high and folks still stick around, you could be in a position to offer loyalty pricing, which could further incentivize a customer base and attract new customers. Unfortunately I worked for an MSP that believed that was akin to giving money away and would never consider it, but it’s a mindset for sure.
I used to work for a MSP, we used N-able's N-Central product. I never understood the value for companies paying for a MSP unless they were entirely IT illiterate. Setting up monitoring for endusers PCs was totally pointless. It always seemed like a scam, taking money for little to nothing in return service wise. I wasted so much time writing up RFOs with corrective actions which were never acted on. I always figured a company would be better off financially and service wise if they just hired inhouse IT.
All great things to note there, the other part is dealing with the other costings of hiring someone. from an after tax prespective it can be better in the long run to hire an external company. (Well here in Australia anyway)
In some cases you are correct, but as more things become digital small businesses that traditionally would maybe have a computer if they are lucky now need a SaaS product, PCs to access it, Google or Microsoft business suites, etc. As an example, a funeral home traditionally didn’t need much more than a PC to do some basic stuff, but now with cemetery management being a SaaS offering, interaction with vendors such as memorial (headstone) vendors is more online, etc, the loss of a PC or files become a disaster and can bring even a small business down. Having an MSP that covers that expertise for them is becoming a normal operational cost.
These business coffee talks you guys are doing are fantastic! I enjoy and appreciate them, very much. THANKS!!!
Something I have learned being a SMB IT service provider, those that did the work and know the product is the type of company you want to do business with. Whether it is a plumber, electrician, etc... You almost never go wrong with a business owner that started in the trenches. My approach is to sell by the hour. I don't make money on services or hardware. I make money on my time. Probably a bit old-school, but the business owners i work with understand the importance of truth and transparency with someone you must trust as much as your IT provider.
Another item to pricing “higher” upfront to anticipate those staffing and equipment/tooling costs is if you ended up pricing a little high and folks still stick around, you could be in a position to offer loyalty pricing, which could further incentivize a customer base and attract new customers. Unfortunately I worked for an MSP that believed that was akin to giving money away and would never consider it, but it’s a mindset for sure.
Love these Business videos very useful information
Awesome video. Answered a lot of my questions
Thank you for the video
I used to work for a MSP, we used N-able's N-Central product. I never understood the value for companies paying for a MSP unless they were entirely IT illiterate. Setting up monitoring for endusers PCs was totally pointless. It always seemed like a scam, taking money for little to nothing in return service wise. I wasted so much time writing up RFOs with corrective actions which were never acted on. I always figured a company would be better off financially and service wise if they just hired inhouse IT.
@Carlos Tavares Jr and there are businesses who are just too small to warrant a full-time IT person, let alone a staff.
All great things to note there, the other part is dealing with the other costings of hiring someone. from an after tax prespective it can be better in the long run to hire an external company. (Well here in Australia anyway)
In some cases you are correct, but as more things become digital small businesses that traditionally would maybe have a computer if they are lucky now need a SaaS product, PCs to access it, Google or Microsoft business suites, etc.
As an example, a funeral home traditionally didn’t need much more than a PC to do some basic stuff, but now with cemetery management being a SaaS offering, interaction with vendors such as memorial (headstone) vendors is more online, etc, the loss of a PC or files become a disaster and can bring even a small business down. Having an MSP that covers that expertise for them is becoming a normal operational cost.
@@rolling_marbles And IT employees want a vacation every year, but MSPs don't.
Very interesting, guys!
What insurances you need as an Msp or consulting?
Usually General Liability, Workers comp and Cyber liability is what I use for my MSP.
In Australia, professional indemnity insurance and if you are working on SCADA systems you need another level of cover.
@@hammerheadfred5403 Also E&O if it's not in the general liability.
If you're still looking for a name for this series, how about 'tech a coffee' ?
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