I purchased an 2014 F150 from a dealership in 2016,not at all low cost but at the time I needed it to get to my work site that's 700 mile away. So I purchased an after market warranty for 2500.00 that would extend the 62000 factory warranty an additional 2400 mile. I had the truck for a week then finally drove to work. When I arrived at work.i had to go into the guard shack to get clearance for entry , I left my truck running. When I got out of the truck , I could hear a top end knock in the engine. And trust I know,ide been an auto mechanic for 30 years at that time. So.... I phone the dealership and arrange an appointment to have it fixed when I would be done my three week tour of duty. When I arrived at the dealership,they examined the noise. They told me it wasn't a warranty issue,but they could fix it for 2000.00 Needless to say, I refused. The warranty was useless. After 6 month of negotiable communication , with no resolve, I got , let's say I had enough. So I told them, let's be clear I'll go Public and diss your dealership in a large way. I want you to take this truck back. They phone me. Bring the truck back sir,we will give you full paid amount for the truck. And said , we have another truck here for you. I'm still driving the truck today that they swapped out for me that has run perfectly for me since , with proper maintenance, regular oil change at 3000 miles With Mobil-1 and K&N oil filter. Tranny's service every 30000 , fluid and filter. Ford Pro is right. Be sure to participate !!!!
@@maxmaximan8961 I learned long ago that 3rd party shit they sell at dealers or on TV are worth the paper they are written on....but the OEM warranty extensions are.....lesson learned.
That's absolutely great to know.. but if you think about it on the business side of course the manufacturer doesn't want to put that out or stress it because in the end it's going to cost them having warranties being extended
My mechanic has changed his shop twice (to a bigger, better location) and I have followed him. As far as I'm concerned he is worth the extra travel to his new shops.. Like our host here, he's honest and direct and has saved me a fortune. I'm not alone. He has a long list of people that have been with him for decades.
The continous amount of transparency and honesty is so mind-boggling, that I'm surprised TH-cam hasn't censored you yet. Which I hope never happens because the world would be a lot more honest we had millions like you, wish you the best as usual, and thank you greatly.
I've worked with some outstanding technicians , who left dealerships for that very reason . As soon as they realize their worth , they went where the money is .
Hi sir I'm very grateful to you for your help and support and advice and i reckon that you are worth your weight in gold to the garage where you work as you seem to be very caring and are very interested in the customer and i appreciate you very much and it's a real shame that you aren't closer to me as i could do with your help as i have problems with my car and the garages where i live including ford garage are charging way to much and i can't afford to be ripped off by them take care best regards Tony
During my one year incarceration at a Ford dealership, we had a several time repeat customer with a very clear rod knock (late 80’s 5.0 in a Lincoln). Back when the warranty was 3/30. It was dangerously close to ending. The older gentleman loved his car and didn’t have much else in his life. We called the rep who refused the repair and said wait til it hard fails. We knew it would last past the warranty. We took the car out back and put it on stands. Drained the oil and let it run. Took a day and a half! Just before it punched out, we put the oil back in. It barely made it around to the service bay. Called the rep and it spun the bearing and seized while we showed him the car. I am pretty sure that things are a bit better nowadays, but this was why I hated manufacturers and dealerships. You are bringing back nightmares but I can’t stop watching your stuff.
I think this is true across the industry. People need proper training on how to run the operating procedures of warranty as service writers and the salesmen need training on what all of the fine print means and how to properly explain it all to the customer. I think that the manufacturers need to make an effort in making those resources available to the people in the field and consumers need to pay better attention as well. Thank you for your insight!
In europe, kia/hyundai have 7 year warranties, 5 year bumper to bumper and another 2 years for engine transmission untill 80-90k miles so this 3 years warranties are shit
So glad I found this video even a year after you put it out. We just had our A/C compressor replaced at 62K. with the ESP. We usually don't get that but happy this time.we did. 2017 Escape,1.5.
Yeah, I believe it man. Your leveraging people’s own fear to sell some of these packages….I work for a wireless carrier and we make more of device insurance than anything else. Because these insurance companies and banking on most people not making a claim. It’s rediculous profit. Lol
as an advisor for a toyota dealer rotors are covered for most manufacturers for the extent of the comprehensive warranties. Toyota is very specific though if vibration is caused by rust no coverage.
I’ve began to move up in the shop and am given a lot of warranty work being that I’m not flat rate. This video gave me some things to think about for when I go flat rate and have to worry about my payment and not just the shops for the repairs.
Man, excellent content here. I'm the owner of a '13 F-150 that's approaching 150k miles, so basically none of this applies to me. But, I recognize the effort and the quality of the content here. You're doing a service, I would love to get it in podcast audio only form, so I could listen more while my phone is locked. Thanks.
Good info. You really know the procedural and paperwork side of the dealership. I’d bet there’s dealer techs out there that are working at dealerships that aren’t aware of this stuff!
When I was at at the GM/Chevy dealer we did a Time challenge on a Recall, the service manager call three other dealers. GM sent the Regional rep in and we won our challenge. got 2.5 more hours added to the recall
Once again, you're 100% right. My Chevy Sonic was in the dealer under warranty for a head gasket/cracked head at about 35k, and it was within the warranty. The dealer calls me and tells me that "everything is covered but the air intake hose". I told them, "You can eat that or you can pay me to do your work for a defective part and design. By the way, I'd have to do it on a Saturday and if I was clocked in, I'd got X dollars and hour. Your choice". They ate it. About a month later, I got a letter from GM. What do you know, GM issued a special coverage letter for the air intake hose, and if a customer paid for the repair they could get a reimbursement. It's things like that that anger customers. You knew you had a problem and you tried to sweep it under the rug hoping like you said, 1) people don't know, 2) they won't do their homework and 3) that it's obviously a bad design. 100% right again on the coding. Same with medical procedures. I had a doctor tell me a certain procedure wasn't covered. When I said, "How about if it's coded this way?" Sure enough, the insurance company covered it. It's all in how it's coded. Another time my sister had an issue with her 2000 VW Jetta. It was back to the dealer for about the eighth window regulator, they were bad and the redesign was bad too. When changing the oil, I noticed the car was developing a head gasket issue. I told her to tell the dealer. She did. They said, "No problem found". I remember, she called me at work to tell me. I said, "Make sure that they document that on the paperwork and that the mileage and date is correct on the invoice". Fast forward again a few months later, it's back at the dealer again. My sister said the dealer told her that the dealer said the head gasket was bad and it was on her for the repair. She said, "Nope, it's on you. I brought it back to you and you said there wasn't a problem. Now there is. You're going to repair it at no charge, or I'm leaving it here and taking my plates off. I'm going to sue you and VW NA as well". Boom, they "found a way" to cover it. Fortunately, she sold that car in 2010. I didn't shed a tear when it left.
Lots of great info, thanks! I've had some problems with an aftermarket warranty in the past. Not sure if it was them or the dealer...I'm thinking a bit of both.
Most emission things on a vehicle is covered under warranty for the life of that vehicle for example catalytic converters not all vehicles is that wey but a tremendous amount of them are I can't remember the website but there used to be a website that you could look that stuff upon this man is 100% right and he just touched on a small amount
So I just boughtA new to me 2018 F153.5 L eco-boost. Max tow and I love the truck. I’ve only had it for a couple of days and yesterday I heard the coldstart rattle. It is still under warranty for another 13,000 miles. It is also having the shudder. I’ve watched several of your videos now and have gone ahead and subscribed to your channel. You are very informative and your candor is very refreshing. I will be setting up a warranty service appointment with the local Ford dealershipAnd will be contributing customer participation of two hours to make sure the VCT’s and tensioners are all taken care of appropriately. I will also make sure to mention not reprogramming the PCM. Thank you and I look forward to all the other information you have yet to give and researching the videos you have done previously.
Dang I wish I knew about the Customer Participation option, just had the guys at your dealership do the Cam Phasers in my 2018 3.5l EB, and I would have put down an extra $200 for sure to give them extra time to do a perfect job. Damn I wish I knew about this 3 days ago! Thanks!
The guys at my shop do a very good job and because now in the state of Illinois we are compensated one point five times the labor rate we make more than what we did before so we definitely take our time there's only two states to do that California and Illinois so we have time to make sure the vehicle is really perfectly done and the guy that worked on yours is really good and I was checking in while he was working on it
I once purchased a used vehicle and they sold me an extended warranty 100k mi/5 years whichever comes first for $1200 and said if I don’t make a claim I get my full $1200 back. The guy even told me, most people think they can beat the system, not make a claim and get the money back but it never happens but insisted it was still worth it because the chance of not having a repair that’s less than the cost of the extended warranty was very slim and that it’s worth it for peace of mind. Which I agreed, long story short I actually didn’t end up making a claim and got my $1200 back five years later! It’s a win win either way. Not sure how common this money back guarantee is tho?
a correction about the bmw subframe issue 2:35 it was a issue on the e46 m3 models possibly others and it wasn't that they would rot out. the subframe would develop stress cracks in the trunk floor and try to rip itself out from under the car.
It was a TSB or some kind of article write-up that I was reading about on the different forums regardless it's the point it's not about being a hundred percent correct all manufacturers have issues and a lot of them sometimes don't speak about them or tell customers how long they're covered
Just found your channel. Well done. I was a tech like you (conscientious) for 21 years with GM dealers then Ford dealers. I became a service manager for another 20 years at my Ford dealership. I was on several committees that met twice annually at HQ to help address manufacturer/dealer issues. One thing I can share based on the content of this video, it is not the manufacturers that don't want the extended warranties and service contracts sold. It is each individual dealer. Ford would train, incentivize and beg dealers to sell these products. The issue will always be that dealer staff think there is not enough profit in those products to make it worth the sale. Kind of sad to know nothing ever changes. Sorry about your bad dealer screwing you. That will come back to them.
I am asking in seriousness. Did anyone suggest to the manufacturer to build a better product? I've worked domestic and import and warranty isn't great pay anywhere but it is a little better at import stores and we do less of it.
@@dustyc324 That turns out to be way higher than the paid grade of any dealer committees or personnel. Found that out after a few discussion about this very topic with the big wigs at Ford. We could be part of helping engineering fix things but no input at all on product at any design level. Plus they are working about five years out on most new models and we don't even hear about them until they're built.
@@mixer6166 Thanks for the reply. That must have been a wooly mammoth in the room. build something better and this shit kinda solves itself. don't build 5 years out. perfect what you have before it's released. spend money upfront and save more on the back end. Toyota took over by building a great product. Took a while but results speak for themselves.
@@dustyc324 must be why my dealer didn't push the ESP on me when I purchased it in February. My past experiences with same dealer they tried their hardest to sell them.
I have seen a few of your vids over the last few weeks awesome info!! I just subscribed!! And will be looking forward to more. Thanks for being honest with the public about this stuff!! I will be looking for more!! Thanks again!!
I've dealt with one aftermarket warranty on a 15 3.2 transit which the alternator locked up, (could not get the pulley to spin) and it shredded the belt. They wanted voltage output readings to determine if it failed. The pulley being seized wasn't what they considered a failure of the alternator, only a low voltage reading so they refused to cover it. Definitely not a warranty company I would give my hard earned $$$ to. You might save a few hundred VS ESP but it might also cost you thousands later.
Good info! Being a service Advisor for years, not all aftermarket warranty are good. Most I dealt with, want to pay the shop $85/hour( in California!), wont pay for diagnosis time, or sales tax. Thanks for the knowledge regarding the explorer stuff. Our 2015 explorer had quit a few problems. We havent even hit 60k!
A few years back the check engine light kicked on my 2004 Focus. The dealer scanned it and it was the EVAP system. They were going to charge me about $729 to repair it. Being in California, it is covered by CARB emissions warranty. Bottom line, no charge for it when I pointed that out to the service advisor.
This is great information. If you could make a series of good, bad, or not worth having that would be helpful. Most owners wouldn't even know what's a good warranty.
We get a lot of declines from Aftermarket warranties...but manufacturer extended warranties are pretty good, although expensive. Most of these packages are offered based on the law of averages. It’s usually beneficial to the seller in most cases, but can help out people who aren’t good at keeping a cushion in the bank.
You are speaking of the FMMP which is a maintenence plan that covers eight wear items. Pads, rotors, wipers, belts, bulbs, shocks, spark plugs + clutch disc if applicable. Also at certain intervals air filter, cabin filter, trans fluid etc. Our dealership sell tonne of these. These are the best maintained vehicles at the dealership in my opinion.
Years ago the buzz / praise was for Source1 EWP and a 15 months after purchasing the insurance underwriter handling the company filed for Bankruptcy...POOF! warranty gone.
had a '91 grand am for which bought an additional warranty that picked up after the factory warranty. problem is, despite it being a hometown dealership and my uncle being their master mechanic, the "back office" guys were a bunch of sleezeballs that operated outside the realm of human decency and trust. Just outside the factory warranty the head gasket blew. It took at least 3 hours (multiple sessions) of yelling at the warranty people that this dealership set us up with, to get it covered (was a $1100 repair back in '94, or so). If you read the fine print, it covered "internally lubricated parts." We were told it was bumper to bumper. DON"T EVER TRUST THE DEALERSHIP, they will lie and cheat you any way they can. They're not there to be your friend, despite how they act. Don't buy it when they pretend to be your best friend, like you guys are going to get together and have a beer later that week. In the end, it was covered, but I have a hard time trusting ANY warranty company since. Heck- bought an Oldsmobile aurora (2002, i believe) from this same dealership back in 05 or 06. Came with a 3-month, 3-thousand mile warranty. Well, about 2-1/2 months and about 2800 miles into the warranty, the front hub needed to be replaced. They said my warrant was expired, i was over the 3k. turns out, they produced a sheet of paper that I had signed and that they had turned into the state, that showed when i bought the car it had X amount of miles on it. 1) When I test drove the car the first time, it was about 500 miles BEFORE "X." I.e.., let's say the car had 40,000 miles when I test drove it; the paperwork they turned into the state showed the car had 39,500 miles when I bought it! 2) i had never, in my effing life, seen that paper, let alone SIGN it!! It looked NOTHING like my signature!! You MIGHT be able to make out 2 letters in my signature; this paperwork looked like a penmanship teacher signed it! Two strikes you're out, with me. Never stepped foot on that lot again. It was covered, in the end though. It took my loud, 280lb ass (I was a farmboy that was benching 455lb; to say intimidating is an understatement)(at the time :P) yelling at the service manager in the middle of the service drop off bay, attracting the attention of at least 15 people (people were even coming out of the waiting room to see what was going on) about this paperwork that was fraudulently filed to the state, to get it done. I HATE car salesmen and car finance men. 1) READ THE WARRANTY and KNOW what it is covering! 2) VERIFY the warranty company is a reputable company, don't trust the dealership to have your best interest at heart! Event those small corner-lot dealerships make the owners 2-3 million per year. They're there to sell cars and make money, not be your friend.
As a fellow ford tech, but in the UK I wish aftermarket warranty was as simple as it seems to be over there. I've recently had a bad mmt6 gearbox, input shaft bearing detonated, even split the casing in two places. Customer had only covered 500 miles since purchase, so images are sent off via email...after 3 weeks of debating they sent an engineer...who took another week to arrive, after 2 days more of waiting for the engineers report the aftermarket warranty reject the request for a replacement transmission and state the customer should have heard the failure before it happened.... absolute waste of time. Ramp out of action for a month just for them to pay a few hours for transmission removal.
I worked as a side mechanic at a Buy here Pay here for awhile. Please don't judge me im sorry but this lot offered an "On the lot Warranty" on some vehicles. A lady bought a PT cruiser, motor went out and she had the warranty. She brought it in, the lot turned it in to the warranty company they were associated with and was paid X amount up front to replace this ladies engine. No engines were available locally in junk yards cheap so this ladys PT sat in that garage for months until after I left because they couldn't find a cheap engine to make profit off the warranty. Oh yea, she stillnhad to pay her scheduled payment every single time or they would repo it. Dont know what happened to that car, but that is the one I think about all the time 15 years later
Story and a question: Had 83 200 sx. AC quit a short time after warranty ran out. I believe it was a condenser. Ready to pay big on pick up. Teck said no charge. Now, my usual answer: why it was out of warranty when it failed. He replied:because it should not have. On my 2018 Explorer dealer" gave"me a powertrain warranty with the car.(life time). Is that thing for real? Should I buy extended warranty anyway?
I have a 2014 Jeep Patriot that at 7 yrs old has 21,000 miles on it. The manual trans started to fail at 19,000 mi, and now is really bad. I took it to the dealer where I bought it, but Chrysler takes no responsibility for the failure bacause the warranty ran out after 5 yrs. After 3 days in the shop, dealer called to tell me they think it's the throw-out bearing. They want $1500 to replace it, unless it needs a new clutch, which would add another $600. i think they have mis-diagnosed the problem, and I will be picking up my car tomorrow and taking it elsewhere.
An elderly lady I know got a new 2011 Grand Marquis. The selling dealer went out of business. At 7,200 miles in 2013 her fuel pump went out after the guy at Lowe's slammed her trunk super hard and they towed it to the local Ford dealership and they charged her $1,700 for a new fuel pump and told her it was up to her to get her money back from Ford Motor Company on her own, because "Mercury" went under. She never did. She died just after this and a friend that sold it to her new bought it back from her family and ran the auto-check on it, as he owned a used car store and he saw where Ford was billed for a Warranty repair on her fuel pump. They double dipped. $$$$$
They triple dipped cause when they slammed the truck lid it set off the inertia switch for the fuel pump thats inside the trunk and they just reset it and charged for a fuel pump...Just my opinion.
The difficult thing for me is that I drive my personal vehicle for work a lot. From 4-8k miles a month. I’d blow though a warranty super fast. But knowing Ford has a long warranty I could buy is interesting. Thanks!
Interesting you talk about the CCPS failure, this is an extremely common issue with KTM fuel injected 2 stroke motorcycles, wonder if they just can't make a reliable sensor that works for that application?
thank you so much for this very important warranty extension info.....I copied your video saying it and will do exactly this. You cannot imagine the BS Ford puts out. We had a crown vic that had a tranny issue, took it to them, they said there was nothing wrong. Just after it went out of warranty, they finally came out with a TSB, but then said, "too bad, your tranny is already out of warranty." I was so pissed. Lesson learned.
When you take a car in with a complaint never let the dealer send you away with we don’t see anything or it’s normal you can take the car. Get documents showing you complained about the problem BEFORE the warranty expired.
For the Ford maintenance plans, I have heard that Ford will only do the maintenance work if it is “required” not necessarily recommended.. For example my quick lane recommended a throttle body cleaning/IAC service on a 3.5 gen II eco boost with 15k. I asked would this have been covered under a Ford maintenance plan they said nope, because it’s not technically Ford required..
So I just had the cam phaser repair done on my 2018 F150. When I started the whole process I let them know I wanted to do two additional hours of customer participation. I’m picking the truck up this evening and they just called me back and told me they cannot put it on the invoice because there’s no line that lets him do so. I told them just to Adaline and reference two hours of participation to the cam phaser repair and they told me they could not do it.
Customers need to belong to an owners group so many answers on there.. Steve Lheto does videos on the new transmissions that gave Ford a headache and now recalled. Service would say never hear of it, but you go to the waiting room and its full of people with the same issue..
manufacturers want the parts back to analyze them to see why they failed. If it was a quality defect, they make the supplier share in the repair cost. While it does keep the dealer/mechanic honest in some cases, a lot of parts come back no fault found. When this happens, the manufacturer can look for root cause if it happens on multiple claims and improve diagnostic procedures or software diagnostics. (On an electrical component, it could have been the wiring leading to the component and not the component itself. It can also be a software bug)
Nice info about customer participation and explanation about those hidden jobs that flat rate misses. Your first video I seen was how to keep a motor from firing up while cracking it over to build oil pressure I had no idea. I own a2016 f150 3.5 ecoboost from New. And I got my wife a 2017 1.5 ecoboost Escape. I'm vary concerned about pm on turbos.
On turbo vehicles I recommend people change them early around 3,000 miles I'm seeing too many 5000 mile oil changes where sludge is starting to build up on these vehicles
Q: Do you think that the manufacturer requires the warranty parts back because they want to see if it is a manufacturing defect, or bad part design rather than they don't trust the dealership? It seems to me for Ford, it would give them a whole lot of good quality control information by having the parts returned so you could track down a bad supplier or even a bad batch of parts if needed.
I bought an extended from Zurich, from the dealer, for my 2017 Silverado mainly because of the AFM issue. 5.3L. Hope to never have to use it but if I do it better be as good as they say.
I have had times where I sent a car to do a software upgrade, information like this should be available as service bulletins and that service bulletin was available elsewhere using a google search and none of the repair service programs I use (Mitchell and Alldata) had it. Things like this will have chasing your tail when the actual issue is a software fault. In my case it was a sudden rumble noise when tranmission was downshifting.
Customer also usually gets a shorter warranty than the manufacturer gets from the supplier, so a customer might get 3 years, but the supplier gave the manufacturer an 8 year warranty on the same part, so when a part is out of warranty the customer pays the costs AND then the manufacturer charges the supplier the same cost. Manufacturers really screw their suppliers.
I have always bought Ford for myself , but I buy Kia's for my family because they are rough on vehicles and Kia has the best warranty in them business 10 years 100,000 miles. Never had a problem with them covering anything.
When I purchased my new Ford in January, I was offered and purchased an extended warranty from a Ford dealer. To my surprise, they sold me a non-Ford extended warranty instead. I was confused. Hopefully I never have to use it but if I do even once or twice, it'll have paid for itself.
@@kevinmathis1278 check my comment below. Got my $1200 back from Hoselton Automall in Rochester ny after five years and never made a claim. Even said it on the paperwork I signed.
First off let me start by saying that I'm a new subscriber to your channel and I love the wealth of information that you are providing. I have a couple of questions about the 2000-2007 Ford Taurus with the 3.0 24V Duratec engines. 1. Have you ever worked on one of them? 2. If you did, do you ever have nightmares about working on them? The reason I ask, is because we have a 2002 Taurus SEL with only 70,000 miles and the torque converter splines stripped out when we going down the road and the car left us stranded on the side of the road. It took me 3 months to replace the T.C. (I don't have a lift) I was also wondering if there is any kind of extended warranty or TSB on these cars? BTW ... We also have a 2002 Ford Taurus with the 3.0 Vulcan engine and it looks like that car is 500 times easier to work on. I also noticed that on the 2000 Tauruses with the Duratec engine has the water pump in the front which makes it a lot easier to work on. Did Ford just put the water pump in the back to make these cars harder to work on or was there a legitimate reason for doing this?
At the dealerships you have worked at, how did the service managers handle incorrect diagnosis and repair costs? I have only had my 09 Crown Vic at a dealer for repair once, and I will probably never visit another because of how awful the experience was. I'll try to keep my story brief. 7 years ago I purchased my Vic from a private party. On my way home I discovered that my windshield washers didn't work... The wipers worked fine but no washers. The day after purchase my father borrowed the car so he could wash and detail the engine bay. Wellllll he power washed the DBW throttle body. I limp mode'ed the car home. I'd never seen or worked on a DBW system before at that point, but I suspected the TB. While it was home I looked into the washer system with Alldata diagrams from a buddy. The multi function switch was electrically sound and it appeared that the logic board on the wiper motor wasn't commanding the pump on. Having no experience with DBW my father figured he would take the car to a dealer on his dime (since he broke it) to have them sort out the wrench light, and while it was there, fix the washers. I relayed my washer testing results to the service manager when I limped the car there and pointed out what appeared to be a logic fault. The dealer replaced the TB, and ran a new wire around the engine bay with 2 hours of labor. I showed up the next day and the washers didn't work in the lot. The dealer ordered and installed a multi function switch to the tune of $225 plus another hour of labor even though I verified it was fine myself. The washers worked ONCE and quit a 1/4 mile away. 3 days later they called me and said they weren't sure what to do. I told them REPLACE THE WIPER MOTOR! That's where the logic is! He said he trusted his tech looked at it, but couldn't verify. The next morning I showed up with the Alldata wiring diagram in hand and showed the service manager what I had told him DAY ONE that the wiper motor was where the logic for the washer lived and that everything up to that point was 100% fine when I brought the car to him. I told him that I expected a refund for the multifunction switch but I'll pay the labor, and I wanted the old switch reinstalled. They had tossed the old switch, and he told me point blank that there wasn't going to be a refund for the part I didn't need. They replaced the wiper motor at a pathetic 25% discount and waived the 30 minutes of labor. Guess what? EVERYTHING WORKED! I had to show a FORD dealer's service manager a wiring diagram for my FORD car! I'd never been so angry! The wiper motor fiasco ended up costing MORE money than replacing the f@$#ing electronic throttle body! Is this a common thing at other dealerships? I know there are always guys that say 'do this and only this' but holy crap! I wasn't experienced with the vehicle yet so I went with what they suggested... twice... hoping that a Ford pro was better than myself at diagnosing a problem with a Ford but ended up regretting having anybody look at that issue. It can't be common practice to force a customer to eat easily swapped parts because the originals were discarded, is it? Ugh, rant over. I need a beer.
That’s actually really good to know. Certain things I’ve had done I thought to myself there’s no way they can do that in that amount of time. I’ll offer to pay for more time now 👍
Wow, I would never think of that customer preciation service, that was mind blowing, thank you. One question, I purchase lifetime powertrain warranty ford, what does it cover?
I’m curious what your opinion is on modified cars, considering the problem it was brought in for has nothing to do with the modifications? For example, a tune?
Hey buddy, on a side note if I end up grabbing this 15 F-150 coyote I know it has 331 gear ratio which is pathetic. And I'm going to end up putting 33 or 34 in tall tires on it with the six-speed would you do 4:10, or 4:23 I think with six gears 456 has might be pushing it pending on the tire height.. at 75 miles an hour on the highway I would absolutely want to be under 2,500 RPMs
My sister got, from a new Ford dealer, a 2000 Taurus in 2002 with 34,000 miles. It had factory warranty and an extended warranty aftermarket that she paid the $50 transfer fee to transfer the aftermarket extended warranty into her name. 34,100 miles the transmission goes out(the next day). Towed to the selling new Ford store, after a week they requested all the service records including the required transmission service that should have been done at 28,000 miles. Of course we didn't have those records. We hadn't tagged it yet, so we looked at the title and called the elderly lady that got it new and traded it in. She left the paper work in her mail box and my sister got it. At 33,500 miles the transmission was rebuilt at a Ford dealer 250 miles away where she hit a curb and busted the transmission cooling line and kept driving about 30 miles and fried the transmission. Rebuild because of a chunk missing out of the case and not good for a core, so her insurance didn't want to pay the $1,000 core. We took all this info the our local dealer and they said they could get into the transmission, but if it was a workmanship issue from the 250 mile away dealer, we would have to pay the full bill and then sue the 250 mile away dealer. We paid $400 to have it towed to that dealer in Edmond Oklahoma. They put a new valve body on it and a new torque converter in it. After 500 miles it went out again. Same issue. Towed to Edmond from Fayetteville Arkansas. They replaced a few more parts including the computer and 500 miles later it went out again, so they did a total rebuild. Each time we had to pay a $200 deductible because the factory warranty was void on this transmission bc of the rebuild. 1,000 miles later it went out again. Ford guys came down from corporate and it was a spring in the transmission that was too weak from being over heated during the original fluid loss overheat. Fixed and my Sister sold the car a few months ago with 125,000 miles on it now and the transmission was still fine. So never get a rebuild on an engine, transmission, or rear axle if you are over 100 miles from home as if you encounter issues later and its a workmanship issue, your local dealer will make you pay the full bill and its up to you to try and get your $$$$$ back from the far away dealer and prove it was their fault.
So, as a Ford owner, a Ford ESP warranty is typically a much better option than other aftermarket extended warranties? By the way, thanks for all the great, informative content! 👍🏼
@@FordBossMe Good! Thanks for the quick reply, brother! I have a 2019 F-150 Lariat Roush Off Road edition (non-supercharged) 5.0 Coyote and I thought I would be better off with the 150K mile Ford ESP Premier warranty versus what other aftermarket warranties. One thing I always tell people who are buying a new car is to not buy an extended warranty from the dealer you’re buying your car from, if you can help it. You can always buy the same Ford Protect extended warranty from another national dealer (like Flood Ford) for hundreds and even thousands of dollars cheaper.
Sheesh. I have a friend I told her when I was at ford some lead techs talked about it coming out. I did a break booster on it as well that was very fun lol.
Good afternoon, I've been watching your channel for a few yrs and I have to thank you for all the help you have given me. I have been through hell and back with multiple Ford vehicles as well as a Lincoln Aviator. Because of the knowledge that you blessed me with I was able to get majority of the work accomplished and the only reason why the other work was not accomplished is because it was stolen from inside of the dealership along with a few other vehicles. I wish you were close to me as I know you were in IL last I knew. I'm in Chicago and would have no problem getting in tune with you if you are not beyond 2hrs away... Anyway, I dropped my F150 off for service yet again and it's on the ESP warranty. Is it possible to add a few hrs of shop time to the ESP to get the customer participation goin? Appreciate you and all your knowledge, thanks in advance.
@@FordBossMe That's great! I drive like it's my job lol. I drive about 60k a yr at least, I was just up by Dundee buying a few guns back in November. If these cats can't figure it out I'll be heading your way. I told the head service writer that I want to add two hrs to look at the engine that is ticking and another hr to look at the front hubs. It's been in at least 10 times for both of the front hubs grinding like hell! I don't think we have many mechanics around these parts, seems like at best they are parts changers... You know what you are doing and I can appreciate that fact! I've been turning wrenches for fun (drag racing) for 25yrs plus so when I get a line of bs from these ppl I don't get into it with them I don't like to argue I'd rather do some research and find a guy who is capable and enjoys their work. Hopefully this gets solved as the ESP is over in June! Thanks much for the quick response, Ernie.
@@FordBossMe Well, I got my truck back yesterday but to my dismay the tech nor the service writer put a second line for me to participate in the program. The service manager insisted that I not do that and that it was not necessary. I told him that my 2nd esp is going to be ending this June and with all the trouble I've had with the front hubs I'd feel more comfortable doing the way I asked. He proceeded to tell me that both front hubs and actuators were completely charged out to the tune of north of $2,000 and that he had to get clearance from Ford due to the cost. I told him that I was told that each side was "completely" changed out 4-5 times yet here I am.. Next concern was the tick that I was hearing from the new engine (long block) that another dealership had done. I quit driving the truck about 16 months ago completely but still had the oil changed 3 times just due to it sitting around and only being started and ran for a solid hour every 7-10 days. I noticed the tick back in June, did nothing about it because I was only running it on the above schedule, I had the oil changed in the end of September and the tick was still there. I then noticed that for whatever reason it was starting to go away back in January and was completely gone by the time I had the time to get it in to the shop. The fool at Rizza Ford in Orland that put the new motor in I have absolutely no faith in. After the catastrophic failure of the engine which resulted because number 3 & 6 pistons going to crap which in turn made it possible for the rods to make some nice windows in the block but not before sending carnage throughout the motor and turbos. Even with finding metallic in the turbos and just about every line and so on, the tech said that it wasn't that bad and the turbos, lines, etc, just needed to be cleaned up but definitely not changed... At any rate I know the fool is so slipshot he forgot to even connect the cold side of the turbos so the acceleration was inexistant but unfortunately I couldn't tell until a day after picking the vehicle up due to it raining out and driving conditions not being normal. I found several other things under the hood that were either out of place, not connected, or missing after I started going over everything. I don't know why the engine would start ticking but go away with no use other than running. I put a few thousand miles on the new engine before parking it 16 months ago but at this point I'm at a loss as to how to make sure I'm covered with respect to the engine especially after this June? If you have any ideas I'm definitely interested and would love to hear from you. Thanks again for all your insight. PS don't forget I'll drive up to your place at the drop of a hat for you to put eyes on it. God bless, Ernie.
When I went to for they always get me cuz I have to wait on the part 1-3 days …I only have one car so sucks and the dealer usually tells me they can get aftermarket part but with no warranty…good work thanks for your insight
Yessss what ive been waiting for!!!!!
Would you mind if i sent u my # to car chat throw a couple of things the dealership told me?
poissorichard.rp@gmail.com please do
@@FordBossMe kool ill send it over tomorrow and maybe at your convenience we can chat!!
I purchased an 2014 F150 from a dealership in 2016,not at all low cost but at the time I needed it to get to my work site that's 700 mile away. So I purchased an after market warranty for 2500.00 that would extend the 62000 factory warranty an additional 2400 mile. I had the truck for a week then finally drove to work. When I arrived at work.i had to go into the guard shack to get clearance for entry , I left my truck running. When I got out of the truck , I could hear a top end knock in the engine. And trust I know,ide been an auto mechanic for 30 years at that time. So.... I phone the dealership and arrange an appointment to have it fixed when I would be done my three week tour of duty. When I arrived at the dealership,they examined the noise. They told me it wasn't a warranty issue,but they could fix it for 2000.00 Needless to say, I refused. The warranty was useless. After 6 month of negotiable communication , with no resolve, I got , let's say I had enough. So I told them, let's be clear I'll go Public and diss your dealership in a large way. I want you to take this truck back. They phone me. Bring the truck back sir,we will give you full paid amount for the truck. And said , we have another truck here for you. I'm still driving the truck today that they swapped out for me that has run perfectly for me since , with proper maintenance, regular oil change at 3000 miles With Mobil-1 and K&N oil filter. Tranny's service every 30000 , fluid and filter. Ford Pro is right. Be sure to participate !!!!
@@maxmaximan8961 I learned long ago that 3rd party shit they sell at dealers or on TV are worth the paper they are written on....but the OEM warranty extensions are.....lesson learned.
Man, this is gold. I had no idea about customer participation and what it does to the overall warranty.
Exactly, it extends the repair thats done before the warranty is up. Not the whole warranty just that particular repair
Thank you for looking out for customers. We could only wish that all dealers and tech were like you.
Bibbhcc - I wish ANY dealers were like this. I've never seen it.
That's absolutely great to know.. but if you think about it on the business side of course the manufacturer doesn't want to put that out or stress it because in the end it's going to cost them having warranties being extended
I once tried reading all the fine print... Still reading 3 years later 😁
lol
I’m 17 years in and still don’t understand the fine print
My mechanic has changed his shop twice (to a bigger, better location) and I have followed him. As far as I'm concerned he is worth the extra travel to his new shops.. Like our host here, he's honest and direct and has saved me a fortune. I'm not alone. He has a long list of people that have been with him for decades.
The continous amount of transparency and honesty is so mind-boggling, that I'm surprised TH-cam hasn't censored you yet. Which I hope never happens because the world would be a lot more honest we had millions like you, wish you the best as usual, and thank you greatly.
Thank You
I appreciate you taking the time to make a very informative video about this topic. Thank you so much.
You're very welcome
I've worked with some outstanding technicians , who left dealerships for that very reason . As soon as they realize their worth , they went where the money is .
Hi sir I'm very grateful to you for your help and support and advice and i reckon that you are worth your weight in gold to the garage where you work as you seem to be very caring and are very interested in the customer and i appreciate you very much and it's a real shame that you aren't closer to me as i could do with your help as i have problems with my car and the garages where i live including ford garage are charging way to much and i can't afford to be ripped off by them take care best regards Tony
During my one year incarceration at a Ford dealership, we had a several time repeat customer with a very clear rod knock (late 80’s 5.0 in a Lincoln). Back when the warranty was 3/30. It was dangerously close to ending. The older gentleman loved his car and didn’t have much else in his life. We called the rep who refused the repair and said wait til it hard fails. We knew it would last past the warranty. We took the car out back and put it on stands. Drained the oil and let it run. Took a day and a half! Just before it punched out, we put the oil back in. It barely made it around to the service bay. Called the rep and it spun the bearing and seized while we showed him the car. I am pretty sure that things are a bit better nowadays, but this was why I hated manufacturers and dealerships. You are bringing back nightmares but I can’t stop watching your stuff.
I am sending this video to everyone I know that owns a Ford!!!!!👍👍👍
I think this is true across the industry. People need proper training on how to run the operating procedures of warranty as service writers and the salesmen need training on what all of the fine print means and how to properly explain it all to the customer. I think that the manufacturers need to make an effort in making those resources available to the people in the field and consumers need to pay better attention as well. Thank you for your insight!
Too bad there’s not more Guys like yourself in the industry
I currently work at a dealership and have never heard about the customer participation. Great video!
"Why should I pay? That's why I have warranty so I don't have too"
@@7MGTEsupra89 you need to listen again.
In europe, kia/hyundai have 7 year warranties, 5 year bumper to bumper and another 2 years for engine transmission untill 80-90k miles so this 3 years warranties are shit
So glad I found this video even a year after you put it out. We just had our A/C compressor replaced at 62K. with the ESP. We usually don't get that but happy this time.we did. 2017 Escape,1.5.
Thanks for all you do posting Ford info. It's really a great service you're doing. Cheers!
I’ve got two friends who own small used car lots. The profits they make on selling aftermarket warranties are crazy.
there negotiable
@@wagil90 yes they are and they still make crazy cash on them
Yeah, I believe it man. Your leveraging people’s own fear to sell some of these packages….I work for a wireless carrier and we make more of device insurance than anything else. Because these insurance companies and banking on most people not making a claim. It’s rediculous profit. Lol
You put out a killer product, Friend! Keep up the great work!
Thank you
as an advisor for a toyota dealer rotors are covered for most manufacturers for the extent of the comprehensive warranties. Toyota is very specific though if vibration is caused by rust no coverage.
I’ve began to move up in the shop and am given a lot of warranty work being that I’m not flat rate. This video gave me some things to think about for when I go flat rate and have to worry about my payment and not just the shops for the repairs.
Yeah I'm certified Ford specialist and I get payed hourly at my dealer. I know I'm slow with my hands.
I like doing the job right the first time
Hey I just found your channel and loving it. Thanks
Tyvm
I love a d appreciate your content so much. I’ve been working at a dealer as a tech for 2 years and this info in invaluable.
Now the problem is getting a service manager or service writer who knows how to write it up
Man, excellent content here. I'm the owner of a '13 F-150 that's approaching 150k miles, so basically none of this applies to me. But, I recognize the effort and the quality of the content here. You're doing a service, I would love to get it in podcast audio only form, so I could listen more while my phone is locked.
Thanks.
Tyvm
Hey brother nice to hear your side of things, caught a few of your videos. Stay true to life and God Bless prayers for you and the family
Your overflowing with great information. Super terrific video.
Just wanted to say this is highly educational here. And Thank You.
Thank You For commenting
Hardly any retailers in the UK skim brake discs. Interesting how things are different over the pond. Love your Channel mate please keep them coming.
thank you will do
my experience in the US is that euro manufacturers don't allow tolerance in the disc for machining them. they are discard only. by spec.
Good info. You really know the procedural and paperwork side of the dealership. I’d bet there’s dealer techs out there that are working at dealerships that aren’t aware of this stuff!
There's a lot of technicians that really don't know this stuff
When I was at at the GM/Chevy dealer we did a Time challenge on a Recall, the service manager call three other dealers. GM sent the Regional rep in and we won our challenge. got 2.5 more hours added to the recall
Once again, you're 100% right. My Chevy Sonic was in the dealer under warranty for a head gasket/cracked head at about 35k, and it was within the warranty. The dealer calls me and tells me that "everything is covered but the air intake hose". I told them, "You can eat that or you can pay me to do your work for a defective part and design. By the way, I'd have to do it on a Saturday and if I was clocked in, I'd got X dollars and hour. Your choice". They ate it.
About a month later, I got a letter from GM. What do you know, GM issued a special coverage letter for the air intake hose, and if a customer paid for the repair they could get a reimbursement. It's things like that that anger customers. You knew you had a problem and you tried to sweep it under the rug hoping like you said, 1) people don't know, 2) they won't do their homework and 3) that it's obviously a bad design.
100% right again on the coding. Same with medical procedures. I had a doctor tell me a certain procedure wasn't covered. When I said, "How about if it's coded this way?" Sure enough, the insurance company covered it. It's all in how it's coded.
Another time my sister had an issue with her 2000 VW Jetta. It was back to the dealer for about the eighth window regulator, they were bad and the redesign was bad too. When changing the oil, I noticed the car was developing a head gasket issue. I told her to tell the dealer. She did. They said, "No problem found". I remember, she called me at work to tell me. I said, "Make sure that they document that on the paperwork and that the mileage and date is correct on the invoice". Fast forward again a few months later, it's back at the dealer again. My sister said the dealer told her that the dealer said the head gasket was bad and it was on her for the repair. She said, "Nope, it's on you. I brought it back to you and you said there wasn't a problem. Now there is. You're going to repair it at no charge, or I'm leaving it here and taking my plates off. I'm going to sue you and VW NA as well". Boom, they "found a way" to cover it. Fortunately, she sold that car in 2010. I didn't shed a tear when it left.
Wow ! Good info, I got a 2019 f350 6.7 with only 15,000, with premium extended warranty , thank you !
Lots of great info, thanks! I've had some problems with an aftermarket warranty in the past. Not sure if it was them or the dealer...I'm thinking a bit of both.
Most emission things on a vehicle is covered under warranty for the life of that vehicle for example catalytic converters not all vehicles is that wey but a tremendous amount of them are I can't remember the website but there used to be a website that you could look that stuff upon this man is 100% right and he just touched on a small amount
Thanks for the insight and knowledge. Wish I knew some of this before.
So I just boughtA new to me 2018 F153.5 L eco-boost. Max tow and I love the truck. I’ve only had it for a couple of days and yesterday I heard the coldstart rattle. It is still under warranty for another 13,000 miles. It is also having the shudder.
I’ve watched several of your videos now and have gone ahead and subscribed to your channel. You are very informative and your candor is very refreshing. I will be setting up a warranty service appointment with the local Ford dealershipAnd will be contributing customer participation of two hours to make sure the VCT’s and tensioners are all taken care of appropriately. I will also make sure to mention not reprogramming the PCM. Thank you and I look forward to all the other information you have yet to give and researching the videos you have done previously.
Hopefully that dealer knows how to write it up under customer participation
A week ago your comment said that you "love the truck". still love it today?
Awesome video man hands down. I learned alot from this thank you.
Dang I wish I knew about the Customer Participation option, just had the guys at your dealership do the Cam Phasers in my 2018 3.5l EB, and I would have put down an extra $200 for sure to give them extra time to do a perfect job. Damn I wish I knew about this 3 days ago! Thanks!
The guys at my shop do a very good job and because now in the state of Illinois we are compensated one point five times the labor rate we make more than what we did before so we definitely take our time there's only two states to do that California and Illinois so we have time to make sure the vehicle is really perfectly done and the guy that worked on yours is really good and I was checking in while he was working on it
I once purchased a used vehicle and they sold me an extended warranty 100k mi/5 years whichever comes first for $1200 and said if I don’t make a claim I get my full $1200 back. The guy even told me, most people think they can beat the system, not make a claim and get the money back but it never happens but insisted it was still worth it because the chance of not having a repair that’s less than the cost of the extended warranty was very slim and that it’s worth it for peace of mind. Which I agreed, long story short I actually didn’t end up making a claim and got my $1200 back five years later! It’s a win win either way. Not sure how common this money back guarantee is tho?
a correction about the bmw subframe issue 2:35 it was a issue on the e46 m3 models possibly others and it wasn't that they would rot out. the subframe would develop stress cracks in the trunk floor and try to rip itself out from under the car.
It was a TSB or some kind of article write-up that I was reading about on the different forums regardless it's the point it's not about being a hundred percent correct all manufacturers have issues and a lot of them sometimes don't speak about them or tell customers how long they're covered
Thank you for being u.strait up good man.im subbed forever
Thanks Brother
Just found your channel. Well done.
I was a tech like you (conscientious) for 21 years with GM dealers then Ford dealers. I became a service manager for another 20 years at my Ford dealership. I was on several committees that met twice annually at HQ to help address manufacturer/dealer issues. One thing I can share based on the content of this video, it is not the manufacturers that don't want the extended warranties and service contracts sold. It is each individual dealer. Ford would train, incentivize and beg dealers to sell these products.
The issue will always be that dealer staff think there is not enough profit in those products to make it worth the sale.
Kind of sad to know nothing ever changes. Sorry about your bad dealer screwing you. That will come back to them.
I am asking in seriousness. Did anyone suggest to the manufacturer to build a better product? I've worked domestic and import and warranty isn't great pay anywhere but it is a little better at import stores and we do less of it.
@@dustyc324 That turns out to be way higher than the paid grade of any dealer committees or personnel. Found that out after a few discussion about this very topic with the big wigs at Ford. We could be part of helping engineering fix things but no input at all on product at any design level. Plus they are working about five years out on most new models and we don't even hear about them until they're built.
@@mixer6166 Thanks for the reply. That must have been a wooly mammoth in the room. build something better and this shit kinda solves itself. don't build 5 years out. perfect what you have before it's released. spend money upfront and save more on the back end. Toyota took over by building a great product. Took a while but results speak for themselves.
@@dustyc324 must be why my dealer didn't push the ESP on me when I purchased it in February. My past experiences with same dealer they tried their hardest to sell them.
Good stuff knowledge is King and you got plenty of it ✌️
This is crazy juicy information
Thanks dude 👍🏻
I have seen a few of your vids over the last few weeks awesome info!! I just subscribed!! And will be looking forward to more. Thanks for being honest with the public about this stuff!! I will be looking for more!! Thanks again!!
Tyvm
I've dealt with one aftermarket warranty on a 15 3.2 transit which the alternator locked up, (could not get the pulley to spin) and it shredded the belt. They wanted voltage output readings to determine if it failed. The pulley being seized wasn't what they considered a failure of the alternator, only a low voltage reading so they refused to cover it. Definitely not a warranty company I would give my hard earned $$$ to. You might save a few hundred VS ESP but it might also cost you thousands later.
Good info! Being a service Advisor for years, not all aftermarket warranty are good. Most I dealt with, want to pay the shop $85/hour( in California!), wont pay for diagnosis time, or sales tax. Thanks for the knowledge regarding the explorer stuff. Our 2015 explorer had quit a few problems. We havent even hit 60k!
You’re awesome! Great content in every video. Genuine and very informative. Thanks for doing what u do.
I'm Just trying to do the right thing and keep people informed brother
A few years back the check engine light kicked on my 2004 Focus. The dealer scanned it and it was the EVAP system. They were going to charge me about $729 to repair it. Being in California, it is covered by CARB emissions warranty. Bottom line, no charge for it when I pointed that out to the service advisor.
good shit
Thank you for all of this great information amd taking the time to share. You know your shit that is for sure! My wife and i appreciate you!!
I'm just trying to be a servant
@@FordBossMe Trust me you are far more than that. 3rd vid, subscribed.👍
This is great information. If you could make a series of good, bad, or not worth having that would be helpful. Most owners wouldn't even know what's a good warranty.
We get a lot of declines from
Aftermarket warranties...but manufacturer extended warranties are pretty good, although expensive.
Most of these packages are offered based on the law of averages. It’s usually beneficial to the seller in most cases, but can help out people who aren’t good at keeping a cushion in the bank.
You are speaking of the FMMP which is a maintenence plan that covers eight wear items. Pads, rotors, wipers, belts, bulbs, shocks, spark plugs + clutch disc if applicable. Also at certain intervals air filter, cabin filter, trans fluid etc. Our dealership sell tonne of these. These are the best maintained vehicles at the dealership in my opinion.
Years ago the buzz / praise was for Source1 EWP and a 15 months after purchasing the insurance underwriter handling the company filed for Bankruptcy...POOF! warranty gone.
had a '91 grand am for which bought an additional warranty that picked up after the factory warranty. problem is, despite it being a hometown dealership and my uncle being their master mechanic, the "back office" guys were a bunch of sleezeballs that operated outside the realm of human decency and trust. Just outside the factory warranty the head gasket blew. It took at least 3 hours (multiple sessions) of yelling at the warranty people that this dealership set us up with, to get it covered (was a $1100 repair back in '94, or so). If you read the fine print, it covered "internally lubricated parts." We were told it was bumper to bumper. DON"T EVER TRUST THE DEALERSHIP, they will lie and cheat you any way they can. They're not there to be your friend, despite how they act. Don't buy it when they pretend to be your best friend, like you guys are going to get together and have a beer later that week.
In the end, it was covered, but I have a hard time trusting ANY warranty company since.
Heck- bought an Oldsmobile aurora (2002, i believe) from this same dealership back in 05 or 06. Came with a 3-month, 3-thousand mile warranty. Well, about 2-1/2 months and about 2800 miles into the warranty, the front hub needed to be replaced. They said my warrant was expired, i was over the 3k. turns out, they produced a sheet of paper that I had signed and that they had turned into the state, that showed when i bought the car it had X amount of miles on it.
1) When I test drove the car the first time, it was about 500 miles BEFORE "X." I.e.., let's say the car had 40,000 miles when I test drove it; the paperwork they turned into the state showed the car had 39,500 miles when I bought it!
2) i had never, in my effing life, seen that paper, let alone SIGN it!! It looked NOTHING like my signature!! You MIGHT be able to make out 2 letters in my signature; this paperwork looked like a penmanship teacher signed it!
Two strikes you're out, with me. Never stepped foot on that lot again. It was covered, in the end though. It took my loud, 280lb ass (I was a farmboy that was benching 455lb; to say intimidating is an understatement)(at the time :P) yelling at the service manager in the middle of the service drop off bay, attracting the attention of at least 15 people (people were even coming out of the waiting room to see what was going on) about this paperwork that was fraudulently filed to the state, to get it done.
I HATE car salesmen and car finance men.
1) READ THE WARRANTY and KNOW what it is covering!
2) VERIFY the warranty company is a reputable company, don't trust the dealership to have your best interest at heart! Event those small corner-lot dealerships make the owners 2-3 million per year. They're there to sell cars and make money, not be your friend.
Dude, did you say you bought another vehicle from the same dealer that you claimed was indecent and inhuman? Do you know the definition of insanity???
You spoke about heating up that tow bolt and time,well I'm not SAE but wouldn't a inductive heat tool work kickers. I'm mean the tool is dynamic.
As a fellow ford tech, but in the UK I wish aftermarket warranty was as simple as it seems to be over there. I've recently had a bad mmt6 gearbox, input shaft bearing detonated, even split the casing in two places. Customer had only covered 500 miles since purchase, so images are sent off via email...after 3 weeks of debating they sent an engineer...who took another week to arrive, after 2 days more of waiting for the engineers report the aftermarket warranty reject the request for a replacement transmission and state the customer should have heard the failure before it happened.... absolute waste of time. Ramp out of action for a month just for them to pay a few hours for transmission removal.
I worked as a side mechanic at a Buy here Pay here for awhile. Please don't judge me im sorry but this lot offered an "On the lot Warranty" on some vehicles. A lady bought a PT cruiser, motor went out and she had the warranty. She brought it in, the lot turned it in to the warranty company they were associated with and was paid X amount up front to replace this ladies engine. No engines were available locally in junk yards cheap so this ladys PT sat in that garage for months until after I left because they couldn't find a cheap engine to make profit off the warranty. Oh yea, she stillnhad to pay her scheduled payment every single time or they would repo it. Dont know what happened to that car, but that is the one I think about all the time 15 years later
Crazy stuff man
Story and a question: Had 83 200 sx. AC quit a short time after warranty ran out. I believe it was a condenser. Ready to pay big on pick up. Teck said no charge. Now, my usual answer: why it was out of warranty when it failed. He replied:because it should not have. On my 2018 Explorer dealer" gave"me a powertrain warranty with the car.(life time). Is that thing for real? Should I buy extended warranty anyway?
I have a 2014 Jeep Patriot that at 7 yrs old has 21,000 miles on it. The manual trans started to fail at 19,000 mi, and now is really bad. I took it to the dealer where I bought it, but Chrysler takes no responsibility for the failure bacause the warranty ran out after 5 yrs. After 3 days in the shop, dealer called to tell me they think it's the throw-out bearing. They want $1500 to replace it, unless it needs a new clutch, which would add another $600. i think they have mis-diagnosed the problem, and I will be picking up my car tomorrow and taking it elsewhere.
I worked at a dealership for 9 years, had no idea. Could of made a lot more money off of recalls. You make me want to go back to wrenching!
An elderly lady I know got a new 2011 Grand Marquis. The selling dealer went out of business. At 7,200 miles in 2013 her fuel pump went out after the guy at Lowe's slammed her trunk super hard and they towed it to the local Ford dealership and they charged her $1,700 for a new fuel pump and told her it was up to her to get her money back from Ford Motor Company on her own, because "Mercury" went under. She never did. She died just after this and a friend that sold it to her new bought it back from her family and ran the auto-check on it, as he owned a used car store and he saw where Ford was billed for a Warranty repair on her fuel pump. They double dipped. $$$$$
So wrong, low lives
That’s criminal. Put that paper trail together and take legal action
Happens all the time I’m sure
They triple dipped cause when they slammed the truck lid it set off the inertia switch for the fuel pump thats inside the trunk and they just reset it and charged for a fuel pump...Just my opinion.
Yep, Unbelievable B.S., happens.
The difficult thing for me is that I drive my personal vehicle for work a lot. From 4-8k miles a month. I’d blow though a warranty super fast. But knowing Ford has a long warranty I could buy is interesting. Thanks!
The problem is that your car/ truck has to set at the dealer for days or weeks to get anything done. then you're out a car for that time most people
Interesting you talk about the CCPS failure, this is an extremely common issue with KTM fuel injected 2 stroke motorcycles, wonder if they just can't make a reliable sensor that works for that application?
thank you so much for this very important warranty extension info.....I copied your video saying it and will do exactly this. You cannot imagine the BS Ford puts out. We had a crown vic that had a tranny issue, took it to them, they said there was nothing wrong. Just after it went out of warranty, they finally came out with a TSB, but then said, "too bad, your tranny is already out of warranty." I was so pissed. Lesson learned.
When you take a car in with a complaint never let the dealer send you away with we don’t see anything or it’s normal you can take the car. Get documents showing you complained about the problem BEFORE the warranty expired.
Good information brother top notch 💪💪
Its called the FORD PROTECT PREMIUM CARE ESP. Just bought one today for my 2021 Ranger.
Thank You
@@FordBossMe They keep changing the plan names! The maintenance plan is called the "premium maintenance plan" PMP. and Covers ALOT!
@@FordBossMe Premium Maintenance Plan covers these important maintenance items:
Engine oil and filter changes
Multi-point inspections
Tire rotations
Brake pads and linings
Shock absorbers/struts
Spark plugs
Clutch discs
Engine belts, coolant hoses, and clamps
Wiper blades
@@greghale717 what did that cost you?
I just got the Ford premium warranty upto 100,000 miles for my 2020 Ford Edge.
BEAUTIFUL
why no one states how much it cost for that warranty???
For the Ford maintenance plans, I have heard that Ford will only do the maintenance work if it is “required” not necessarily recommended.. For example my quick lane recommended a throttle body cleaning/IAC service on a 3.5 gen II eco boost with 15k. I asked would this have been covered under a Ford maintenance plan they said nope, because it’s not technically Ford required..
Good catch...you are correct
So I just had the cam phaser repair done on my 2018 F150. When I started the whole process I let them know I wanted to do two additional hours of customer participation. I’m picking the truck up this evening and they just called me back and told me they cannot put it on the invoice because there’s no line that lets him do so. I told them just to Adaline and reference two hours of participation to the cam phaser repair and they told me they could not do it.
Yes they can they just dint want to
Customers need to belong to an owners group so many answers on there.. Steve Lheto does videos on the new transmissions that gave Ford a headache and now recalled. Service would say never hear of it, but you go to the waiting room and its full of people with the same issue..
manufacturers want the parts back to analyze them to see why they failed. If it was a quality defect, they make the supplier share in the repair cost. While it does keep the dealer/mechanic honest in some cases, a lot of parts come back no fault found. When this happens, the manufacturer can look for root cause if it happens on multiple claims and improve diagnostic procedures or software diagnostics. (On an electrical component, it could have been the wiring leading to the component and not the component itself. It can also be a software bug)
Nice info about customer participation and explanation about those hidden jobs that flat rate misses. Your first video I seen was how to keep a motor from firing up while cracking it over to build oil pressure I had no idea. I own a2016 f150 3.5 ecoboost from New. And I got my wife a 2017 1.5 ecoboost Escape. I'm vary concerned about pm on turbos.
On turbo vehicles I recommend people change them early around 3,000 miles I'm seeing too many 5000 mile oil changes where sludge is starting to build up on these vehicles
Aftermarket warranty saved my mom $2000 when there was question as to which shop was doing the job, it ended up as outside the manufacturers warranty
Q: Do you think that the manufacturer requires the warranty parts back because they want to see if it is a manufacturing defect, or bad part design rather than they don't trust the dealership? It seems to me for Ford, it would give them a whole lot of good quality control information by having the parts returned so you could track down a bad supplier or even a bad batch of parts if needed.
It's actually both
I bought an extended from Zurich, from the dealer, for my 2017 Silverado mainly because of the AFM issue. 5.3L. Hope to never have to use it but if I do it better be as good as they say.
I have had times where I sent a car to do a software upgrade, information like this should be available as service bulletins and that service bulletin was available elsewhere using a google search and none of the repair service programs I use (Mitchell and Alldata) had it. Things like this will have chasing your tail when the actual issue is a software fault. In my case it was a sudden rumble noise when tranmission was downshifting.
Customer also usually gets a shorter warranty than the manufacturer gets from the supplier, so a customer might get 3 years, but the supplier gave the manufacturer an 8 year warranty on the same part, so when a part is out of warranty the customer pays the costs AND then the manufacturer charges the supplier the same cost. Manufacturers really screw their suppliers.
Good to know.
I have a 2016 ford f350 6.7
I have always bought Ford for myself , but I buy Kia's for my family because they are rough on vehicles and Kia has the best warranty in them business 10 years 100,000 miles. Never had a problem with them covering anything.
What you were talking about seems so different and yet so much the same as to what I work on.
When I purchased my new Ford in January, I was offered and purchased an extended warranty from a Ford dealer. To my surprise, they sold me a non-Ford extended warranty instead. I was confused. Hopefully I never have to use it but if I do even once or twice, it'll have paid for itself.
@@kevinmathis1278 check my comment below. Got my $1200 back from Hoselton Automall in Rochester ny after five years and never made a claim. Even said it on the paperwork I signed.
First off let me start by saying that I'm a new subscriber to your channel and I love the wealth of information that you are providing. I have a couple of questions about the 2000-2007 Ford Taurus with the 3.0 24V Duratec engines. 1. Have you ever worked on one of them? 2. If you did, do you ever have nightmares about working on them? The reason I ask, is because we have a 2002 Taurus SEL with only 70,000 miles and the torque converter splines stripped out when we going down the road and the car left us stranded on the side of the road. It took me 3 months to replace the T.C. (I don't have a lift) I was also wondering if there is any kind of extended warranty or TSB on these cars? BTW ... We also have a 2002 Ford Taurus with the 3.0 Vulcan engine and it looks like that car is 500 times easier to work on. I also noticed that on the 2000 Tauruses with the Duratec engine has the water pump in the front which makes it a lot easier to work on. Did Ford just put the water pump in the back to make these cars harder to work on or was there a legitimate reason for doing this?
I do not have experience with the older ines but i have older trans guys that do
As for why on the pump.....i have no clue why they did that
@@FordBossMe Okay, could you please ask an older tech for? I'd really appreciate that.
Great video! So, do you have some tips for finding a good repair dealership and a good aftermarket warranty company??
At the dealerships you have worked at, how did the service managers handle incorrect diagnosis and repair costs? I have only had my 09 Crown Vic at a dealer for repair once, and I will probably never visit another because of how awful the experience was.
I'll try to keep my story brief. 7 years ago I purchased my Vic from a private party. On my way home I discovered that my windshield washers didn't work... The wipers worked fine but no washers. The day after purchase my father borrowed the car so he could wash and detail the engine bay. Wellllll he power washed the DBW throttle body. I limp mode'ed the car home. I'd never seen or worked on a DBW system before at that point, but I suspected the TB. While it was home I looked into the washer system with Alldata diagrams from a buddy. The multi function switch was electrically sound and it appeared that the logic board on the wiper motor wasn't commanding the pump on.
Having no experience with DBW my father figured he would take the car to a dealer on his dime (since he broke it) to have them sort out the wrench light, and while it was there, fix the washers. I relayed my washer testing results to the service manager when I limped the car there and pointed out what appeared to be a logic fault. The dealer replaced the TB, and ran a new wire around the engine bay with 2 hours of labor. I showed up the next day and the washers didn't work in the lot. The dealer ordered and installed a multi function switch to the tune of $225 plus another hour of labor even though I verified it was fine myself. The washers worked ONCE and quit a 1/4 mile away. 3 days later they called me and said they weren't sure what to do. I told them REPLACE THE WIPER MOTOR! That's where the logic is! He said he trusted his tech looked at it, but couldn't verify. The next morning I showed up with the Alldata wiring diagram in hand and showed the service manager what I had told him DAY ONE that the wiper motor was where the logic for the washer lived and that everything up to that point was 100% fine when I brought the car to him. I told him that I expected a refund for the multifunction switch but I'll pay the labor, and I wanted the old switch reinstalled. They had tossed the old switch, and he told me point blank that there wasn't going to be a refund for the part I didn't need. They replaced the wiper motor at a pathetic 25% discount and waived the 30 minutes of labor.
Guess what? EVERYTHING WORKED!
I had to show a FORD dealer's service manager a wiring diagram for my FORD car! I'd never been so angry! The wiper motor fiasco ended up costing MORE money than replacing the f@$#ing electronic throttle body!
Is this a common thing at other dealerships? I know there are always guys that say 'do this and only this' but holy crap! I wasn't experienced with the vehicle yet so I went with what they suggested... twice... hoping that a Ford pro was better than myself at diagnosing a problem with a Ford but ended up regretting having anybody look at that issue. It can't be common practice to force a customer to eat easily swapped parts because the originals were discarded, is it?
Ugh, rant over. I need a beer.
They eat the parts and labor cost
Yeah my parents bought a Toyota in 2016 with the platinum care all care and maintenance covered for like 7 years or 300,000km
That’s actually really good to know. Certain things I’ve had done I thought to myself there’s no way they can do that in that amount of time. I’ll offer to pay for more time now 👍
Another great video.
Wow, I would never think of that customer preciation service, that was mind blowing, thank you. One question, I purchase lifetime powertrain warranty ford, what does it cover?
I'm actually going to do a small video on this this morning
I'm loading the video to explain this right now
I’m curious what your opinion is on modified cars, considering the problem it was brought in for has nothing to do with the modifications? For example, a tune?
My new favorite channel.
Hey buddy, on a side note if I end up grabbing this 15 F-150 coyote I know it has 331 gear ratio which is pathetic. And I'm going to end up putting 33 or 34 in tall tires on it with the six-speed would you do 4:10, or 4:23 I think with six gears 456 has might be pushing it pending on the tire height.. at 75 miles an hour on the highway I would absolutely want to be under 2,500 RPMs
373 is what I would do
Wow that is great info...
My sister got, from a new Ford dealer, a 2000 Taurus in 2002 with 34,000 miles. It had factory warranty and an extended warranty aftermarket that she paid the $50 transfer fee to transfer the aftermarket extended warranty into her name.
34,100 miles the transmission goes out(the next day). Towed to the selling new Ford store, after a week they requested all the service records including the required transmission service that should have been done at 28,000 miles. Of course we didn't have those records. We hadn't tagged it yet, so we looked at the title and called the elderly lady that got it new and traded it in. She left the paper work in her mail box and my sister got it. At 33,500 miles the transmission was rebuilt at a Ford dealer 250 miles away where she hit a curb and busted the transmission cooling line and kept driving about 30 miles and fried the transmission. Rebuild because of a chunk missing out of the case and not good for a core, so her insurance didn't want to pay the $1,000 core.
We took all this info the our local dealer and they said they could get into the transmission, but if it was a workmanship issue from the 250 mile away dealer, we would have to pay the full bill and then sue the 250 mile away dealer. We paid $400 to have it towed to that dealer in Edmond Oklahoma. They put a new valve body on it and a new torque converter in it.
After 500 miles it went out again. Same issue. Towed to Edmond from Fayetteville Arkansas. They replaced a few more parts including the computer and 500 miles later it went out again, so they did a total rebuild. Each time we had to pay a $200 deductible because the factory warranty was void on this transmission bc of the rebuild.
1,000 miles later it went out again.
Ford guys came down from corporate and it was a spring in the transmission that was too weak from being over heated during the original fluid loss overheat. Fixed and my Sister sold the car a few months ago with 125,000 miles on it now and the transmission was still fine.
So never get a rebuild on an engine, transmission, or rear axle if you are over 100 miles from home as if you encounter issues later and its a workmanship issue, your local dealer will make you pay the full bill and its up to you to try and get your $$$$$ back from the far away dealer and prove it was their fault.
Very interesting story. That you for providing all the details.
Cool video
Love yor channel.
So, as a Ford owner, a Ford ESP warranty is typically a much better option than other aftermarket extended warranties?
By the way, thanks for all the great, informative content! 👍🏼
Omg Yes
@@FordBossMe Good! Thanks for the quick reply, brother! I have a 2019 F-150 Lariat Roush Off Road edition (non-supercharged) 5.0 Coyote and I thought I would be better off with the 150K mile Ford ESP Premier warranty versus what other aftermarket warranties.
One thing I always tell people who are buying a new car is to not buy an extended warranty from the dealer you’re buying your car from, if you can help it. You can always buy the same Ford Protect extended warranty from another national dealer (like Flood Ford) for hundreds and even thousands of dollars cheaper.
I bought my car used and don't have the maintenance records. I have a Ford Protect esp. Will that be a problem?
@@williamwchuang I wouldn’t think it would be a problem since they sold you a Ford ESP on a known used vehicle.
Sheesh. I have a friend I told her when I was at ford some lead techs talked about it coming out. I did a break booster on it as well that was very fun lol.
Good afternoon, I've been watching your channel for a few yrs and I have to thank you for all the help you have given me. I have been through hell and back with multiple Ford vehicles as well as a Lincoln Aviator. Because of the knowledge that you blessed me with I was able to get majority of the work accomplished and the only reason why the other work was not accomplished is because it was stolen from inside of the dealership along with a few other vehicles. I wish you were close to me as I know you were in IL last I knew. I'm in Chicago and would have no problem getting in tune with you if you are not beyond 2hrs away... Anyway, I dropped my F150 off for service yet again and it's on the ESP warranty. Is it possible to add a few hrs of shop time to the ESP to get the customer participation goin? Appreciate you and all your knowledge, thanks in advance.
I'm in Dundee Illinois
Alot of places don't know how to add it in, hopefully the tech will take care of you
@@FordBossMe That's great! I drive like it's my job lol. I drive about 60k a yr at least, I was just up by Dundee buying a few guns back in November.
If these cats can't figure it out I'll be heading your way. I told the head service writer that I want to add two hrs to look at the engine that is ticking and another hr to look at the front hubs. It's been in at least 10 times for both of the front hubs grinding like hell! I don't think we have many mechanics around these parts, seems like at best they are parts changers... You know what you are doing and I can appreciate that fact! I've been turning wrenches for fun (drag racing) for 25yrs plus so when I get a line of bs from these ppl I don't get into it with them I don't like to argue I'd rather do some research and find a guy who is capable and enjoys their work. Hopefully this gets solved as the ESP is over in June! Thanks much for the quick response, Ernie.
@@FordBossMe
Well, I got my truck back yesterday but to my dismay the tech nor the service writer put a second line for me to participate in the program. The service manager insisted that I not do that and that it was not necessary. I told him that my 2nd esp is going to be ending this June and with all the trouble I've had with the front hubs I'd feel more comfortable doing the way I asked. He proceeded to tell me that both front hubs and actuators were completely charged out to the tune of north of $2,000 and that he had to get clearance from Ford due to the cost. I told him that I was told that each side was "completely" changed out 4-5 times yet here I am..
Next concern was the tick that I was hearing from the new engine (long block) that another dealership had done. I quit driving the truck about 16 months ago completely but still had the oil changed 3 times just due to it sitting around and only being started and ran for a solid hour every 7-10 days. I noticed the tick back in June, did nothing about it because I was only running it on the above schedule, I had the oil changed in the end of September and the tick was still there. I then noticed that for whatever reason it was starting to go away back in January and was completely gone by the time I had the time to get it in to the shop. The fool at Rizza Ford in Orland that put the new motor in I have absolutely no faith in. After the catastrophic failure of the engine which resulted because number 3 & 6 pistons going to crap which in turn made it possible for the rods to make some nice windows in the block but not before sending carnage throughout the motor and turbos. Even with finding metallic in the turbos and just about every line and so on, the tech said that it wasn't that bad and the turbos, lines, etc, just needed to be cleaned up but definitely not changed... At any rate I know the fool is so slipshot he forgot to even connect the cold side of the turbos so the acceleration was inexistant but unfortunately I couldn't tell until a day after picking the vehicle up due to it raining out and driving conditions not being normal. I found several other things under the hood that were either out of place, not connected, or missing after I started going over everything.
I don't know why the engine would start ticking but go away with no use other than running. I put a few thousand miles on the new engine before parking it 16 months ago but at this point I'm at a loss as to how to make sure I'm covered with respect to the engine especially after this June? If you have any ideas I'm definitely interested and would love to hear from you. Thanks again for all your insight.
PS don't forget I'll drive up to your place at the drop of a hat for you to put eyes on it. God bless, Ernie.
When I went to for they always get me cuz I have to wait on the part 1-3 days …I only have one car so sucks and the dealer usually tells me they can get aftermarket part but with no warranty…good work thanks for your insight