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- เผยแพร่เมื่อ 17 ก.พ. 2013
- www.which.co.uk/home-and-garde...
At their best, ticket machines will sell you the ticket you need and help you avoid ticket-office queues when you're late for a train.
But at their worst, they're a maddening waste of time; unable to sell the tickets you want and leaving you in the dark about the validity of your ticket, as our ticket machines nightmares video shows. - ยานยนต์และพาหนะ
This is why we should keep ticket offices open and not let them get closed down!
I'm also familiar with a substantial discount!
As a train nerd u can confirm I ALWAYS buy my tickets from ticket offices. Ticket machines won't sell you a zones 1-9 plus national rail to your destination ticket via any route but the ticket office will and you will pay less by doing it this way.
You cannot ask a ticket machine a question, they are probably only being used for the same routine journey. It’s just another way of cost cutting. As people are happy to buy online do away with the cost ly machines and have manned stations where tickets can be purchased.I believe the rail companies are only interested in commuters with large pay packets. It’s time we realised the importance of rail travel for all and a well run network for the whole country.
Thank you very much for show us these types of secrets. Keep us update please. thanks again.
This is so true and still is today, including the frustratingly unresponsive Touch Screens etc. Cheers Peter
Thanx a lot for the video. Paradoxically, it is quite comforting knowing that such absurds are not only in Poland. However, a good thing about Polish railways is that you can buy a ticket online and print it ot download it to your smartphone, whereas being a tourist planning a visit to the UK you can only choose between collecting your pre-booked tickets from the vending machine at an airport (what if the machine is temporarily out of service) or, on an extra payment, order the postal delivery of your tickets (what if they get lost on the way).
I havetoo am aware of a terrific discount offer!
In Germany, we have a DB (DB = Deutsche Bahn = German Railways) ticket machine, even if a competing company operates there. Their machines also shows you your detailed journey, so which train to take and where to change. The first step is always to say at which date at what time you wanna start, you can't get around this. When connections are displayed, the different prices for different trains are shown next to each other, so e.g. the local train ticket is 4,70€ but it needs one hour more than the high speed train, which costs 15€ regular (flexible) or, let's say, 8€ saver fare. There are also options if you're using a DB Bahncard (discount card) and other companies discount cards are also excepted, e.g. Austrian Railway's VorteilsAbocard (Advantage Abonnement Card). In most places, bus or any local transport tickets can be purchased at DB ticket machines too.
So, tl;dr: even though DB has many many options and huge menu, I think it's easier than British train tickets.
SimonHellinger I agree, you can do just about everything on a DB ticket machine. Any date until Fahrplanwechsel and for any relation. The integration of Verkehrsverbünde into DB machines is slowly happening, but the information about the right ticket for a Verbund, with Zonen, Ringe, Tarifgebiete and Preisstufen is always intimidating. Unfortunately DB does not always provide a ticket machine if the station isn‘t served by DB, and so you have to use a private company‘s ticket machine, where the company has only bought in the most relevant functions for its own network. I have to use the DB ticket office if I want to travel a route where IC-Flexpreis-Tarif with Bahncard 50 and Regional-Tarifs are both valid, but the machine doesn‘t offer an IC trip because there are no further ICs during the day and the machine can‘t find a connection, even though it‘s not relevant with Flexpreis.
This video is so true. You can't buy the tickets you want usually from ticket machines. For example my family always has issues with using Railcards on ticket machines, especially TfL ones...
I havetoo am aware of a terrific discount offer!
My TVM nightmare is when the last portion refuses to print properly. I recommend pressing print receipt just in case, to ensure that at least all ticket portions print properly.
Luckily I was able to get it sorted at the ticket office opposite, but it won't always be open.
FFC only stands for first capital connect, any permitted includes Gatwick express and southern
I really don’t understand the train ticket system, gives me anxiety. I’m always worried I’ve purchased the wrong ticket and if I’m going to get through the gate. Travelling to London tomorrow and bricking it
Don't worry, as long as you choose the right time and place, you'll basically be fine. It's just that people often forget to pay attention to discounts when buying tickets, which can help save money.
nightmare number 6 - day ranger/rover tickets (those which offer unlimited travel in a certain area) these can only currently be bought from a desk at a staffed ticket office. providing you allow enough time to join a queue and buy one then that's fine. however one time i did one of these on a Sunday and the station i was starting from had a ticket office which was closed on a Sunday, so I attempted to buy it from the conductor on the train when he came round and when he did come round apparently without making a phone call to someone to get a special code its not possible to buy it on the train.
took a while for the ticket office to figure out how to issue a day ranger
I still prefer to buy tickets on the app because it offers more discounts and is convenient.
Hi Simon s my name is Martin. I travel to Frankfurt november 2 then I will go to Karlsruhe. I'm worried how to use the ticket machine
Is the date backwards as december 1st in Germany it is 1 12? Do you have to see on the signs what time the train leaves to Karlsruhe? Could you kindly walk me through the process. I don't want people getting upset if I take to long. If I'm lucky someone might help me. Your a traveler me not so much. 64 years old it will be nice to see Germany. Thank you martin pensacola florida.
fcc is first capital connect
Which have definitely lost the plot here. Can't buy a ticket for tomorrow? can't book from a different station? These are not nightmares by any definition, just easily solved inconveniences.
I never buy ticket from a machine, I go to the ticket office or book online and collect from the ticket office or if it's busy or closed I collect from the machine with no problems usually but last time it didn't like my booking code until a staff member helped me.
I still prefer to buy online, it is more convenient and there are discounts.
@@code-on-Trip-app yeah definitely this is an old comment of mine I still hate the machines so don’t really use them anymore unless the ticket office is closed. I mainly use online or ticket office for stuff like rail rovers ect.
Its a national disgrace, that the younger people that use smart phones have brough it upon all of us, if everyone used the ticket office, then they,d have no choice but to keep them. It,ll be the same with cash, we will end up as a cashless society, if we dont start using cash again soon. i,ve started paying for everything by cash again
Contact the Rail Regulator
I never buy tickets from a ticket machine as I buy my ticket online then I collect the tickets from the machines which is no problem on the 10th of December I'm going to London from wigan which I'll collect the tickets from another station that's not on the route with no problems
he never said that would be a problem...
first world nightmares ;/
These new ticket machines suck.
Why Do They Do This?
To Make You Spend More Money becasue theyre not stupid
You can
London has become so pricey, as I topped my Oyster card £20at the beginning of a week and by the end I had £1.50.. Seriously .. I've only taken 4 train journeys and 3 bus journeys... Where's all the money going.. Bring back the days of a bus journey of 40pence fir kids and a £1 for adults..
If you were running a train co why on earth would you want a customer to buy a cheaper ticket...
More to the point. When you buy a Discounted TravelCard on a ticket machine [£7.99 instead of £12] WHO checks to see that you have a discount pass?? Hmmmmm worth thinking about.:)))
If you have a discounted ticket, it shows what railcard was used for it which you must present alongside the ticket for inspection for it to be valid, otherwise your dealt with as if you do not have a ticket.
The staff on the train will check it and if you don't have it, you will be fined. But it's good that the railcard does not affect the use of other discounts. I have saved money recently.
You want an interface that allows you to get what you want quickly and effitiantly while at the same time being open enough to allow you to get what ever ticket you want.
Maybe I am spoilt being in cardiff where the only difference in train tickets are in the morning you cannot use some rail cards.
But who whole system is muched up. Why are there so many different pricing options? Why do rail cards work for some stations and not others? Why is it cheaper to travel miles further. Why can it be cheaper to split your ticket without even getting off the train.
Its all garbage
Why should there be logic in the ticket machines when there is no logic in the ticket prices full stop.
Just get your ticket online or from the ticket office.
This should be fixed in the next few months 🤞
Just buy the ticket on the train when the conductor comes round.
That's no longer possible because now you must buy before you board where possible. So basically if you have left from a station that has a ticket machine or ticket office you must have a valid ticket as you board otherwise you get fined. Obviously in rural areas e.g. Cornwall where you might board at an unmanned station with no ticket buying facilities you can still buy on board but other than that you may as well use your phone tbh
Well you can't do that anymore. If you don't buy a ticket before you board and there was an open ticket office or working ticket machine, they'll fine you
All of these things are easily doable - this video is pure exaggeration!
I must be in the 38% who usually buy from a tuck machine, I'm not in the 1/3 who think information is not sufficient. I am in the 15% who prefer ticket machines.
***** even if you get a worse deal?
Which? Ticket machines are designed for instant buys and for simple quick transactions. If you are prepared you will of booked tickets from a simple to navigate system online which is VERY clear and just press the collect button. As your example of cheapest fair I think is fine as "FCC Only" Is First Capital Connect trains Only as they are slower than Southern services and allot of people would prioritise time over cost on trains.
Sorry Which I think you have the wrong idea about these machines. A ticket machine needs to be quick and simple most people using these need one for the next available train. Like all machine the more you put into them the more likely they are to go wrong if you are behind someone trying to find a tickets for next week from another station for next week looking for the cheapest price and your train is about to go you are going to be even less please.So ever do it on line or at the ticket office.
1:41 you should really be there earlier thwn
Wish we could buy tickets on mobile phone.
+AppleGnome You can
Hey +AppleGnome - we're interesting in haveing a chat about a campaign we are working on - we would like to use your contribution here in a video, so wondered if you could contact me on 07525204402 or email me at Lisa@sensecommunications.co.uk Thanks :-) (22 Aug 2018)
I'm 14 do I count as a child or adult ? Please help
You count as a adult till 16
Okay thnx
no probs
Xtremefangirl MUKE enjoy having to buy an adult ticket now lol
Just buy your tickets online and pick them up from a machine.
That's great if you have time to plan in advance, but what if it is a last minute trip?
You realise that you can pick your tickets up 15 minutes after booking them online...?
@@which It's super easy now. You can simply use any operator's app to select origin and destination, how many passengers, railcard, time of travel, route and it brings up the services closes to the specified train. Nine out of ten routes now accept mobile or e-tickets so you simply show them on your phone, where they are sent instantly.
@@liamkennedy8864 Very true! A prime example of technology making consumers lives easier, something we love here at Which? We do think there will still be a need for booking train tickets via ticket machines for some time yet, so still very important train operators make it an easy & pain free process!
@@which Yes, especially for the technologically disadvantaged among us, such as the elderly! I'd imagine the majority of those would not have access to a smartphone or know how to use one, so it's important that this is clear!