You opened the cap of the refill so gracefully, I am here looking up videos on how to open it as I had been stuck for the past 20 minutes. Not sure if it has a defect but it won't open no matter what direction or downward pull done to it.
Hiya :). It has a safety on it, so you have to open it like you would a medicine bottle. Push down on the cap and twist at the same time. I hope you manage to get it open as they smell AMAZING ❤.
You opened the cap of the refill so gracefully, I am here looking up videos on how to open it as I had been stuck for the past 20 minutes. Not sure if it has a defect but it won't open no matter what direction or downward pull done to it.
A screwdriver helped. Broke the top bit that did not work and then twisted off the bit that was over the neck of the bottle.
Hiya :). It has a safety on it, so you have to open it like you would a medicine bottle. Push down on the cap and twist at the same time. I hope you manage to get it open as they smell AMAZING ❤.
Im trying to open it almost 1 hour now 😂 im pushing it and twisting at the same time but nothing happens ....
@ aww no I’m sorry your having trouble with it! 😞 Mine felt just like a children’s medicine bottle. Have you managed to open it yet? ❤️
@@SoniaD1121 yes finely I opened it 😃