The list of the essential DNS records: Hostname - yourdomain.tld; Record Type - MX; Priority - 10; Value - mx1.privateemail.com. Hostname - yourdomain.tld; Record Type - MX; Priority - 10; Value - mx2.privateemail.com. Hostname - yourdomain.tld; Record Type - TXT; Value - v=spf1 include:spf.privateemail.com ~all. The list of the optional DNS records: Hostname - mail.yourdomain.tld; Record Type - CNAME; Value - privateemail.com. Hostname - autodiscover.yourdomain.tld; Record Type - CNAME; Value - privateemail.com. Hostname - autoconfig.yourdomain.tld; Record Type - CNAME; Value - privateemail.com. Service - _autodiscover.yourdomain.tld; Protocol - _tcp; Record Type - SRV; Priority - 0; Weight - 0; Port - 443; Value - privateemail.com.
Hello, Namecheap uses cPanel (control panel) for our hosting services management. There are several possible ways to log in to cPanel, you can find all the methods described in this short how-to: th-cam.com/video/jg1djlP8vn4/w-d-xo.html Should you have any other questions, please let us know. Kind regards, Namecheap Team
Hello, The are all the needed records for Private Email setup in the comment below. Please double-check the steps once again and if you continue experiencing some issue, feel free to contact our Support Team at www.namecheap.com/support/live-chat/email/
@@QuitArchives Hello, We apologize for the late response. Here's the list of the essential DNS records: Hostname - @; Record Type - MX; Priority - 10; Value - mx1.privateemail.com. Hostname - @; Record Type - MX; Priority - 10; Value - mx2.privateemail.com. Hostname - @; Record Type - TXT; Value - v=spf1 include:spf.privateemail.com ~all. And below is the list of the optional DNS records: Hostname - mail; Record Type - CNAME; Value - privateemail.com. Hostname - autodiscover; Record Type - CNAME; Value - privateemail.com. Hostname - autoconfig; Record Type - CNAME; Value - privateemail.com. Service - _autodiscover; Protocol - _tcp; Record Type - SRV; Priority - 0; Weight - 0; Port - 443; Value - privateemail.com.
@@namecheap Your last informational comment above is very helpful -- I am thinking perhaps you could pin it to the top of the comment section so it's a little more visible to viewers looking for it? Thanks in advance :)
It's just a bit too techy for average users. Plus, following the instructions in cheapname website already enable subscribers to use the email. So why bother??
Hello, Thank you for your question. It is necessary to add Private Email DNS records to the domain's DNS zone to make the email service work properly. In the case of domains hosted with us, the records should be added to the cPanel account. Kind regards, Namecheap Team
This makes no sense I have absolutely no idea what your saying, you said delete the file that says v=spf1.... but that's not what u did in the video. You then said use a filter? What filter? What do we filter and then delete. This is SO confusing ....
@@danimotherofchickens479 Hi! We are sorry for this misunderstanding. Please note that you can use only one email for your domain, so if you have any other DNS records configured for the previous email, it is necessary to delete them and create new ones for Private Email. As for filters, they help you to sort all your records for easier management. For example, removing TXT or MX records used for the previous email.
Hello, We are very regretful to hear about your frustration and we do not take such issues lightly. Could you specify the issue you have faced in more detail? If you receive any errors, the case should be investigated. Please do not hesitate to contact our Support Team via Live Chat (www.namecheap.com/help-center/live-chat) or Ticket System (support.namecheap.com/index.php?/Tickets/Submit). We will be happy to help you. Kind regards, Namecheap Team
Hello, To transfer a Private Email account to another Namecheap user, please submit a Ticket to our Private Email team here: support.namecheap.com/index.php?/Tickets/Submit&_ga=2.251824201.1989391419.1606225567-1347034409.1606225567&_gac=1.158428872.1606488934.CjwKCAiA5IL-BRAzEiwA0lcWYlXtp_gYVf1CQKnc4n9ljYptgHMM8UJqmBUGRiswKYXQUYwmmfWSDRoCWXUQAvD_BwE Please provide the following information in the request: Domain or order ID/transaction ID related to the Private Email subscription Namecheap username of the source account Support PIN of the source account Namecheap username of the destination account Full name of the destination account
I have been trying to set up DKIM, SPF AND DMARC on Namecheap but still not getting it It's just complicated How can I get DKIM, SPF AND DMARC Value I watched some videos on it and when they got to the value part they will say you can get it from your email provider HOW CAN I GET THESE VALUE?
Hello, We are sorry that you faced such an issue. A DKIM record is generated automatically after you create the first mailbox in your Private Email subscription. It is needed to copy the DKIM record and paste it into the DNS zone of your domain. You may find more information here: www.namecheap.com/support/knowledgebase/article.aspx/10383/2176/how-to-set-up-a-dkim-record-for-private-email/ Also, SPF record for Private Email service is the following one: Hostname - @; Record Type - TXT; Value - v=spf1 include:spf.privateemail.com ~all. We do not provide DMARC record for Private Email service, however, if you would like to use such record, you can generate it using this tool: mxtoolbox.com/DMARCRecordGenerator.aspx. If there are any issues during the process, do not hesitate to contact our Support Team via Live Chat (www.namecheap.com/help-center/live-chat) or Ticket System (support.namecheap.com/index.php?/Tickets/Submit). We will be happy to help you and set up the necessary records from our side. Kind regards, Namecheap Team
The list of the essential DNS records:
Hostname - yourdomain.tld; Record Type - MX; Priority - 10; Value - mx1.privateemail.com.
Hostname - yourdomain.tld; Record Type - MX; Priority - 10; Value - mx2.privateemail.com.
Hostname - yourdomain.tld; Record Type - TXT; Value - v=spf1 include:spf.privateemail.com ~all.
The list of the optional DNS records:
Hostname - mail.yourdomain.tld; Record Type - CNAME; Value - privateemail.com.
Hostname - autodiscover.yourdomain.tld; Record Type - CNAME; Value - privateemail.com.
Hostname - autoconfig.yourdomain.tld; Record Type - CNAME; Value - privateemail.com.
Service - _autodiscover.yourdomain.tld; Protocol - _tcp; Record Type - SRV; Priority - 0; Weight - 0; Port - 443; Value - privateemail.com.
What do you meanness by after selecting the txt type..."place the spf value onto the record field" where to we find that and what is that??
You can find the list of the essential DNS records in our comment above.
As for value for spf, it must be v=spf1 include:spf.privateemail.com ~all
You need to start at the beginning. What is "C-Panel" and where is the location? URL????
Hello,
Namecheap uses cPanel (control panel) for our hosting services management.
There are several possible ways to log in to cPanel, you can find all the methods described in this short how-to: th-cam.com/video/jg1djlP8vn4/w-d-xo.html
Should you have any other questions, please let us know.
Kind regards,
Namecheap Team
I'm stuck on the copy/paste part...am I missing something because I can't find what I need in the comments
me too!!
Hello,
The are all the needed records for Private Email setup in the comment below. Please double-check the steps once again and if you continue experiencing some issue, feel free to contact our Support Team at www.namecheap.com/support/live-chat/email/
@@namecheap could you send the comment we have to copy?
@@QuitArchives Hello,
We apologize for the late response.
Here's the list of the essential DNS records:
Hostname - @; Record Type - MX; Priority - 10; Value - mx1.privateemail.com.
Hostname - @; Record Type - MX; Priority - 10; Value - mx2.privateemail.com.
Hostname - @; Record Type - TXT; Value - v=spf1 include:spf.privateemail.com ~all.
And below is the list of the optional DNS records:
Hostname - mail; Record Type - CNAME; Value - privateemail.com.
Hostname - autodiscover; Record Type - CNAME; Value - privateemail.com.
Hostname - autoconfig; Record Type - CNAME; Value - privateemail.com.
Service - _autodiscover; Protocol - _tcp; Record Type - SRV; Priority - 0; Weight - 0; Port - 443; Value - privateemail.com.
@@namecheap Your last informational comment above is very helpful -- I am thinking perhaps you could pin it to the top of the comment section so it's a little more visible to viewers looking for it? Thanks in advance :)
My dns is Namecheap web hosting dns, I can't receive mails using this dns. What can I do?
Something may not be set up right. Please reach out to our Support Team so that they can check everything: www.namecheap.com/help-center/
It's just a bit too techy for average users. Plus, following the instructions in cheapname website already enable subscribers to use the email. So why bother??
Hello,
Thank you for your question.
It is necessary to add Private Email DNS records to the domain's DNS zone to make the email service work properly.
In the case of domains hosted with us, the records should be added to the cPanel account.
Kind regards,
Namecheap Team
I did everything but I still cannot receive emails. Please help
Your best bet is to contact our Support Team: www.namecheap.com/help-center/ They'll take a look and will be more than glad to help.
This makes no sense I have absolutely no idea what your saying, you said delete the file that says v=spf1.... but that's not what u did in the video. You then said use a filter? What filter? What do we filter and then delete. This is SO confusing ....
You hit MX then delete everything that shows up????
@@danimotherofchickens479 Hi! We are sorry for this misunderstanding. Please note that you can use only one email for your domain, so if you have any other DNS records configured for the previous email, it is necessary to delete them and create new ones for Private Email.
As for filters, they help you to sort all your records for easier management. For example, removing TXT or MX records used for the previous email.
Dont bother with cpanel email. Not worth the headache. IP will likely be blacklisted with shared hosting
Hello,
We are very regretful to hear about your frustration and we do not take such issues lightly. Could you specify the issue you have faced in more detail? If you receive any errors, the case should be investigated. Please do not hesitate to contact our Support Team via Live Chat (www.namecheap.com/help-center/live-chat) or Ticket System (support.namecheap.com/index.php?/Tickets/Submit).
We will be happy to help you.
Kind regards,
Namecheap Team
What do your mean iP blacklisted with shared hosting?
I need to move my email namecheap from my account namecheap to another account namecheap how I make it ?
Hello,
To transfer a Private Email account to another Namecheap user, please submit a Ticket to our Private Email team here: support.namecheap.com/index.php?/Tickets/Submit&_ga=2.251824201.1989391419.1606225567-1347034409.1606225567&_gac=1.158428872.1606488934.CjwKCAiA5IL-BRAzEiwA0lcWYlXtp_gYVf1CQKnc4n9ljYptgHMM8UJqmBUGRiswKYXQUYwmmfWSDRoCWXUQAvD_BwE
Please provide the following information in the request:
Domain or order ID/transaction ID related to the Private Email subscription
Namecheap username of the source account
Support PIN of the source account
Namecheap username of the destination account
Full name of the destination account
no tech support our emails are down from last two weeks and no one responding
please dont buy cheap thing only chouse only good service provider
no tech support our emails are down from last two weeks and no one responding
please dont buy cheap thing only chouse only good service provider
I have been trying to set up DKIM, SPF AND DMARC on Namecheap but still not getting it
It's just complicated
How can I get DKIM, SPF AND DMARC Value
I watched some videos on it and when they got to the value part they will say you can get it from your email provider
HOW CAN I GET THESE VALUE?
Hello,
We are sorry that you faced such an issue. A DKIM record is generated automatically after you create the first mailbox in your Private Email subscription. It is needed to copy the DKIM record and paste it into the DNS zone of your domain. You may find more information here: www.namecheap.com/support/knowledgebase/article.aspx/10383/2176/how-to-set-up-a-dkim-record-for-private-email/
Also, SPF record for Private Email service is the following one:
Hostname - @; Record Type - TXT; Value - v=spf1 include:spf.privateemail.com ~all.
We do not provide DMARC record for Private Email service, however, if you would like to use such record, you can generate it using this tool: mxtoolbox.com/DMARCRecordGenerator.aspx.
If there are any issues during the process, do not hesitate to contact our Support Team via Live Chat (www.namecheap.com/help-center/live-chat) or Ticket System (support.namecheap.com/index.php?/Tickets/Submit). We will be happy to help you and set up the necessary records from our side.
Kind regards,
Namecheap Team