DECLINED CREDIT CARD MOCK CALL PRACTICE with Call Handling Tips, Call Listening, Call Script Sample
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- เผยแพร่เมื่อ 12 พ.ย. 2020
- DECLINED CREDIT CARD MOCK CALL PRACTICE with Call Handling Tips, Call Listening, Call Script Sample// Yay, we can finally continue SEASON 2 of Mock Call Practice! This is 4th video in this video series and watch out for 2 more in the next few weeks.
WATCH THE ENTIRE PLAYLIST HERE: • ✅ MOCK CALL PRACTICE 🎧...
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⭐READ FIRST BEFORE COMMENTING :) This is a scripted mock call based on a real call and is meant to give you an idea of what a credit card call type is. The call flow and terms are standard, however, the procedures and solutions may or may not be applicable to your account. It's NOT meant to be a perfect call so leave a comment below - what do you think can still be improved in the call?
PS: Do you want more mock calls about bank customer service?
Thank you po 😊 Abangan ko po yung video niyo mamaya ❤️
@@nikitabalagtas Thank you! 😊
Yes we want more 😍
Yes miss! 💞
Yessss pooio
This is really helpful. I am a newbie and waiting for my final mock interview tonight. I don't have any idea about financial accounts. So this is really helpful. Thanks 😊
Well done. Financial acc. here😍😍
Thanks for watching! ❤😊
Hi may i know what are the possible final acc validation Scenarios to be asked aside from declined credit card ? Tia
Thank you for this video Ms Rea. Its a great help for us! ❤
Thank you so
Much ms rea! I learned so
Much from
You! God bless
Thanks Rea, I'm upgrading my skills. Have a great weekend dear
Great to know ❤
I really like this thoughts and ideas !
This is helpful for my account validation later. I'm still waiting for my Final Interview and I hope I can ace it and be able to land the job.
Thanks maam for the tips, it helps a lot!.
Explained well
yes i agree that you have to read line by line and check customer last transactions and check her last payment and check if she customer have automatic payments. so you have to provb on the account and you have learnt to ask good questions to the customer or you can give her credit line increase in customer with good standing and you are right the bank will approve the transaction in good standing also.
Thank you for such a Wonderful Video. A Great Help 👍
Glad it was helpful! :)
Thank you Ms. Rea. You're my inspiration since I decided to apply in call center industry. I'm grateful that the volume of your video content got a higher volume. I think it will help me a lot to learn about bpo. Thank you so much.
Thanks for the feedback. 🙂 appreciate it. ❤
yes that can be done in a store you can pAy cash and at the same time charge to card.
Financial support here😊 waiting nalang po ako sa final interview😊
do you have a video mock call script for financial account??
Hi miss rea can u make a video for caption call account.thanx
I am about to take my first LIVE call 😬
It was a nerve wrecking moment. I don't want my Trainer to feel disappointed afterwards barging my call later. About to graduate in Training and Nesting start next week. Happy to find a Financial service account mock call ❤️💙💙
All the best! 🤗❤️
Thank you so much for this video miss rea ❤️
Stay safe and healthy 😘
Love from
San Francisco Magalang pampanga 🙏
I suggest to use a different sound for the cx😅
Hi Ms Rhea, thank you for this video and it helps a lot. Can you also make a video about negative balance on the account? since some of cardholders are not aware why they had negative balance on the account? 🙏🙏🙏
There are different reasons but yes, I can include sa list of to do videos ko 😄
First time call center ako, finance account ko waiting nalang sa final interview huhu sana makapasa
Thank you so much po malaking po ito samin btw pa req po more mockcall pa po with dif acc. Thank you po
Is financial account difficult to handle?A friend of mine said that it's one of the most difficult and toxic account, and now i'm having second thought because it is the account that i'm currently applying for
I don't think it's really difficult. Just like everything else, it is hard at first but youll get used to it. One thing I can say though is that they're strict with policies..
Ano po mas madali account financial or telco?
The card limit was 4500 dollars?
Hello Ms. Rea, I'm having a Account Validation today for Financial Account and i'm so nervous because i failed last time. This is my 2nd Account Validation and every time the validation started nagkakamali ako tapos yung grammar ko anlabo and nablablanko ako. Even though nagprepare ako nawawala lahat ng prinaktis ko. This is my first time applying BPO and i really badly need job. I've been applying BPO for 4 months na. I hope mabasa mo to and mabigyan ako ng paraan or tips. Thank you so much and God bless
Hi po, any update mo sa inyo?
I've been assigned to Financial account can you guys give me some advice if I should continue, because some people told me that it is toxic
Continue. 🙂
Newbie din ako. Financial account sa payment kami. Continue lang
Continue ☺️
Csa for financial account also.
Hi po 👋 Done na po ako sa final interview tapos sabi nila sa Retail Account nila ako ilalagay and then ngayon po waiting na po ako for Account Validation pero ang sinend po nila na Scenario for Mock Call is about Bank po its Card Acvtivation po kasama parin po ba yan sa Retail Account?
+1 sub for teaching us. May question lang po ako. Last October
I failed an exam for a Bpo company. Nakalagay kasi duon Moodle test where i need to input i guess some data regarding sa client. I wish meron po kayo tutorials for those kind of test. Un lang nabagsak ko and o really need the job to provide for my mother. If i remember correctly there is like client name, adress 2 to be exact, don't know why bakit 2 adress, company name and email address.
I think it's a new kind of assessment. But I'll check and see what I can share. Meanwhile, try applying again to other companies. ❤
Watching november 2022
Hi Rea did you tried learning a foreign language to get into a bilingual account?
I never tried to be in a bilingual account, so no I did not learn a foreign language just to get in any. :)
@@ReaNinja I see, being in one will be very profitable my friend just got into a Spanish non voice chat account
Bilingual accts do pay bigger, I agree.
Sakop po ba to ng Financial account? Thankyou in advance po sa sasagot 😊
Yes 😊
i’m watching this cause my account is credit one collection.
different sya from collection tho but hope you can learn a thing or two ;)
Same COB din ako. Kamusta?
a agent should learn to give opposition to customer. and Rea thank you did we together in the past like babk of America or HSBC. just asking.
Ano po mas madali financial or telco?
Telco kaso puro irate hahaha