NEBOSH IGC OBE || Scenario Explanation || 05 June 2024 IG1 Paper || Aqib Official

SCENARIO
The organisation
A local, well-established restaurant in a small village is managed by the owner. There are five fulltime and six part-time workers. The kitchen is run by full-time workers: a head chef and two kitchen
workers. The restaurant is open from 17:00 until 23:00 for customers, however, the workers start at
15:00 and finish just after midnight. Food is always prepared and cooked on the day of service.
The part-time workers are usually students, and this has increased the turnover of workers over the
past two years. The restaurant is constantly advertising for additional workers. Some of the workers
have recently immigrated into the country from non-native-speaking countries.
New workers are told to job shadow and observe another worker for one shift, as the restaurant is
usually busy. They are also given a handbook that is printed in one language. This gives
comprehensive instructions on what to do in the event of a fire. The handbook also states that the
owner will co-ordinate with the fire and rescue service if a fire occurs. Workers are also told to
provide their own personal protective equipment (PPE).
The restaurant is fully equipped with cooking appliances, and two large sink areas. The kitchen also
has two refrigerators, that are leased. There are fire doors in the kitchen and the main restaurant
dining area.
For nearly two weeks, the head chef had been complaining to the owner about a leaking refrigerator
in the kitchen. The owner did not think that it was necessary to respond immediately to the head
chef's complaint. They told the head chef that they would report the leaking refrigerator to the leasing
company when they had time. The leak had been getting worse and water from the refrigerator had
spilled all over the kitchen floor. For the past two weeks a ‘wet floor’ sign had been displayed;
however, several workers still slipped on the floor, but no injuries had occurred. These near misses
were all documented in the accident book, but the leaking refrigerator was yet to be documented in
the equipment fault logbook.
One Friday, before work was about to start, the owner carried out a quick team briefing with all
workers. As a kitchen worker had phoned in sick, the owner explained that they would cover the
absence in the kitchen. One of the full-time restaurant workers was asked to deputise for the owner’s
other responsibilities in the restaurant that evening. The full-time worker was concerned about
deputising, as it was something they had not done before. The owner explained that the restaurant
was fully booked that evening, and that customers without a booking might still arrive at the
restaurant requesting a table. The owner told the workers that they did not want to turn customers
away, and advised the workers to give realistic waiting times to the customers. The owner suggested
that, if customer wait times increased, the workers should put out some extra tables and ensure
customers were served quickly.
The accident
At 20:00 during this busy Friday evening service, all of the restaurant’s tables were occupied and
there was a queue of four families waiting to be seated. Orders were coming through to the kitchen
quickly, and the kitchen workers were having difficulty keeping up with them. Customers at three
separate tables were complaining that they had been waiting for over an hour for their main meal to
be served.
The head chef started to cook some rice in a pot of boiling water, but was then called away to
another part of the kitchen. Kitchen Worker A noticed that the water in the pot of rice was boiling
over. They immediately grabbed the pot and took it to the sink to drain the water from the rice.
Without noticing that there was some water from the leaking refrigerator on the floor, they slipped and
fell. This caused Kitchen Worker A to spill the pot of boiling water and rice over themselves, scalding
their chest, abdomen, left hand and arm.
As soon as the head chef and the owner heard Kitchen Worker A screaming in pain, they ran over to
them. Both the owner and head chef are first-aid trained. Kitchen Worker A was lifted from the floor
and taken over to the sinks. Cool water was continuously poured over their scalds. The owner
called for an ambulance and stayed with Kitchen Worker A until they were taken to hospital.
The head chef and two other workers started cleaning up the water and rice spillage. Another ‘wet
floor’ sign, along with a ‘cleaning in progress’ sign, was put out. After Kitchen Worker A was taken to
hospital, the owner updated the accident book.
Local enforcement inspector visit
Three weeks later, following an anonymous call about the accident, a local labour inspector visits the
restaurant. The inspector spends two hours talking to the owner and asks to look around the
restaurant and kitchen. During the tour of the restaurant, they find that the health and safety policy,
displayed by the entrance, was signed and dated eight years ago, in 2016.

[@zohaibkhanfitness]

Second part please 🙂

[@mdkausaralam1269]

Where the next part

[@engrsamikhan8640]

Thanks for the information ❤

[@mycrewx4203]

I'm Refer in IG1 5 June Exam please share the part 2 of this video where I find my mistakes.

[@AmirSultanKhan]

2nd part upload kro bhai , 2nd part dekhne k bad subscribe kronga

[@sonukhansherwani5806]

😊😊 very good sir

[@engrsamikhan8640]

Sir please question bi discuss Kary please ❤

[@YaminKhan-c4e]

Where is the part 2 I mean Q/A

[@usamarajput542]

Sir kl ka ppr b ap kr dena explain with ponits kl 3 bjy k bd

[@shahabhussain2511]

Nice work man.. but I will give you an honest review you need a lot to improve. A lot of points were not explained properly. And some points were explained totally differently. Hard work pays off, so carry on, no one is perfect, so I will start with myself.

[@aqib_official]

I will try my best ☺️

[@alam.faisalalam.faisal8498]

Where is next video

[@shahabafridi6205]

Q/A part ?

[@ishanansari4904]

Sir question answer discuss kariye

[@ishanansari4904]

Question Discuss karo bhai...

[@chabdulrehman6861]

Voice increase Kara please

[@Dhaneshwar_Singh]

Sir next part please

[@Cryptotech22]

Will u upload today paper

[@Brainwaveinfo250]

Sir plz make a video closing interview june paper 2024 plz ❤

[@aqib_official]

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