Dealership Gives Trackhawk Owner His Money Back After This
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- เผยแพร่เมื่อ 28 ก.ย. 2024
- I addressed the dealership regarding the misdiagnosis of my car.
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#mopar #hellcat #payback #explore #explorepage #automotive #fy #grandcherokee #jeep #viral #cars #goodvibes #musclecar
This is how you handle a situation like this, not trying to get over on anybody but also not willing to be a doormat.
Cool and logical always wins. Very uncommon nowadays.
Yes he has a very good attitude and can articulate his very well also! Hard to get over on them kinda people
Def go over their heads dummy I this is what seperates us AUDI/Benz ppl from y’all Brokies
Listen not only did you handle it like a gentleman but it seems like the guy you dealt with in this video was genuinely a good guy.
The service manager was very good compared to most I’ve worked for in service in my career. Very calm and understanding
This is as good of an outcome as I have ever seen. Glad it worked out for ya!
BECAREFUL WITH WHO YOUR SHOPPING WITH BLACK PEOPLE GIVE Y'ALL MONEY TO ANYBODY U LOOKING FOR FAIRNESS Y'ALL NEVER SEE THIS AT A CAR DEALERSHIP
@@TyeWilliams-pr8zj lol
Them general managers are always off😂😂😂
on god
You're a gentleman for keeping your cool and remaining respectful when it seemed that they were dodging you.
They not gone give him his money back unless he STARTS ASKING FOR BIGGER BOSSES
If they don't , It's a Easy Win in Small Claims Court. They Know this because, if He Files for the Max (5k in Pa I think it Is?), the Stealership loses money because they have to Pay an Attorney to Show Up and Fight a Clearly Lost Case. Plus his Video of the Service Mgr? Saying basically "Sorry, it's Our Bad, and we want to Make it Right" is Omission of Fault on the Part of The Service Department ,ie, the Stealership.
7:24 Looked him in the eye and said it straight. No "ummm...", "ahhhh's". Respect. And you handled everything with patience, common sense and respect. Good on ya!
I appreciate that bro 💯
nobody called off sick they lied
It’s not their fault they just don’t know anything besides selling and basic oil changes which is why I take my wrangler to a off-road shop glad you got it worked out
That's such a stupid thing to say. THEYRE TRAINED TECHNICIANS, THEY HAVE NO EXCUSES TO NOT KNOW ANYTHING.
@@jake51515 ok well go to a dealership and find one where every employee actually knows what they are talking about
Gotta respect your patience and the way you handle it. 💯
💯 Yeah it’s not all for nothing mane this was a great learning lesson for everybody to learn from 🗝️
@@lstruggy 💪💪
lol It's hard sometimes to be like that, but it usually pays off in the long run.
They got me out $1940! Said my center carrier bearing was broken, charged me for a driveshaft and it was the rear differential! They wanted another $4000 to fix it and still haven’t been resolved, I fixed the rear differential myself so I want all mines back too! lol glad it worked out for you.
I am going through the same thing with a Lexus dealership. I knew they misdiagnosed my vehicle because after two repairs less than a month still the same problem. Not sure what state you are in but here in California there is a Bureau of Automotive Repair where you open a case regarding automotive repairs. You may want to check your state. Hope things work out for you 🤞🏽Good luck!
Dang, I hope everything works out for you. I'm glad I recorded this because that's probably why they gave me some of my money back.
@@BrendonsPov me too sir! I think I may start recording myself.. Great video
Lol, never take your ride to the dealer in its warranty work.Try to take it to someone you trust if you can.
Definitely gonna do that to start with next time
I thought you had to?
@maxxbenzz7842 If you have a lease on a car, yes. But if you bought it. It's your car. You can take it to anyone you like.
@truthsetter5155 not sure I'm following the logic. If I buy a Jeep with a factory warranty, I would want a " Jeep " mechanic from a dealership to fix it. If he screws up, I keep taking it back until it's right, under warranty. If you take it to a private mechanic, Jeep could say you didn't need this or that, or he overcharged you, we aren't reimbursing you. Or does your mechanic get paid right from Jeep, and you don't have to deal with getting reimbursed?
@maxxbenzz7842 their are certified Dodge mechanics that can fix it. But if you have a warranty on any car. You're kinda stuck until the warranty runs out. Most dealers will give you a hard time if you let any other mechanics do warranty work. In some situations, not taking warranty work to the dealer will void the warranty.
Lmaoo the tech literally just put “no works” not even a couple short sentences of explaining how he came up with that answer but I woulda asked for my diagnostic refund after that 😅
A lot of techs need better training. Hooking up a laptop and guessing what’s wrong ain’t it no mo!
You asked what should you do.
My opinion and only my opinion: get a truck with actual payload and towing capacity, unlike the Ram TRX.
It will be more functional and can make you money rather than a car that just goes forward and reverse.
BIG MAN, YOU HANDLED THIS LIKE A GENTLEMAN, THE RUN AROUND AGGRAVATION THEY NEED TO BE SUED, YOU DID ALL THE RIGHT THINGS, PEOPLE NEED TO LEARN FROM THIS VIDEO HOW MEN HANDLE THINGS,IM NEW TO CHANNEL
My friend is literally dealing with the same BS with the Chevy dealer. His car will idol rough after idling for a few minutes, then shut off. They tried to tell him it's an O2 sensor and tried to charge him 300 dollars. Thankfully he had the sense to call me first because 1. I can promise it's not an o2 sensor, and 2. Paying 300 dollars for that easy of a problem is INSANE. So that's a good reason why I don't fuck with dealerships.
That is weird because the same thing happened to me last year. Unfortunately I ended up selling because they gave me the run around..
There should always be someone available to deal with issues. The dealership didn't close because of a sick employee. #neverwannareimburse 🙃
I work at a luxury car dealership. Sure, a little bit of the run around is going on but that’s why you should always have the repairs done at the dealership once they perform the diagnostic. Once they do the “first step” in the repair and it doesn’t fix it, 9/10 times, there is a credit that is given to you for the next step.
I think it's more likely they would charge you for both repairs..."we found more bad parts after the first repair"
Love how you got bro for the outtro
Thank you bro💙🛫
The stealership in most cases is looking to make a profit off of anything they can from you. If they want your repeated business, they'll treat you right. If they value their reputation, they will do what's right. The potential to continue to do business with you in the future is their incentive if they don't treat you like they value you. Walk away, it almost like having a intimate relationship reciprocation is key.
Imagine all the innocent customers that are too nice or scared to say anything or too uneducated to do their own research..they get taken advantage of and pay a bunch of unnecessary money. I hate dealerships, only mess with private parties
I'm glad to hear you got anything back in most cases you don't
Should pay everything they cost you. This is a 100k jeep if they ever want another sale from you
💯💪🏽
Brakes on my f350 kept sinking in to the floor. I changed the booster and same thing was happening. So I took it to ford. First time it was $700. Second time 2200 then the third time it was 1400. Dumb of me to keep going but I was already in to deep. I left the third time and about four minutes in it started to sink again. The forth time they had a master mechanic brought in. When I went to pay the lady at the register leans in and said I heard it was this $32 sensor the entire time. Boy all hell raised loose in that show room when they tried saying the manger had gone home for the day. About 40 seconds later that mofo walked in holding his tie and extended out. He was pleading for me to quiet down. I refused and within 5minutes I had a $2800 dollar refund. I was still shorted but figured the new rear brake calipers and pads were worth it. Let people know the establishment is a fraud!
Giving u the run around. There actions show just tha
AwwMan I'm new to the channel but I think it's dope to see this video going viral after all your grinding on other videos.
Thank you bro🙏🏽💯
Toyota got over on me in 1998 working on my supra. It wasnt holding boost and at the time I knew nothing about cars. It was under warranty and they claimed the problem was because of me and they refused to fix it without payment. Charged me 3300. I payed it but didn't feel good about it. Took it to a different Toyota dealership and they said the other dealership scammed me. I ended up getting all the money back and they gave me complimentary oil changes for several years. I haven't dealt with another dealership since. Most of them are only out there to get all the money possible and screw their customers.
Dang you had a monster💪🏽 and yea it’s sad but from now on I’ll just stick with my shop
I never go to the dealership for service only to buy the car. I have a couple Indy auto shop I go to and trust and always end up paying way less than whatever the dealership quotes. That’s in regards to parts or service.
Great way to handle it! But I feel your opinion on the dealer should have paid for the exhaust to be put back on is kinda crazy… you doing the job on your own took all responsibility of labor away from the shop, you pretty much got the wrong information on diag and were told to buy parts. Once you leave that dealership and work on the car the labor is yours to burden. Hence why they only paid for their actual mistake which was selling you the wrong information. Cheers to dealing with this like an adult and glad you got it all situated.
Mechatronics engineer here. Went to dealership for maintenance package oil change, and told them to ignore the check engine light, bcus I don't want them touching anything but the oil change. Came back and they wanted to charge me $4300 to rebuild evap system, told manager and Master mechanic "the go to guy" that it was just a $34 sensor, they said impossible. So I humbly embarrassed them all when I got permitted to enter the shop floor followed by service menager and tested, isolated and replaced the $34 sensor and all problems with check engine light went away within a second..LMFAO. Turned all looked at the and said this is why I told yall not to touch anything else and why I don't bring my car for any repairs here..They're crooks and if they're not, they're just dumb !!!
Yeah I bet he got sick from all the screw up.
🤦🏽♂️😂
It's a Grand Cherokee with an upgraded engine. Nothing changed since 2008.
That's what happens when you cheap out and don't let them fix it
Subscribed because I support local!! #WR
Thank you 🙏🏽
Glad I found you threw the vid. Being cool and assertive gine always win 💯 or take them boys to court so they’ll learn the principle of not f****** consumers over
I NEVER GO TO THE DEALERSHIP. Everybody goes to the dealership thinking it’s the safest bet, but it’s the complete opposite. Biggest thieves and crooks
That’s how u handle business I’m taking anger management and I’m bipolar I’m working on my sht soon as I feel the wax in my ears I turn up
You catch more flys with honey than you do vinegar. Good job keeping your cool 👍
You fought the man and won
There is a reason people ain’t buying mopar cars like they use to
Past Factory Technician, and independent. Diagnostic should have gone further. But shit happens for various reasons. I would generally never straight up give a customer a diagnosis and have them do the repairs themselves. If that's all you want? And you buy the part from us or aftermarket, you would be on your own. Mistakes happen and if we're to misdiagnose a vehicle, I can reset and continue. You buy the part and it doesn't fix your issue, that unfortunately is on you. But you would have been given this advice before you left the shop. Glad they took care of it.
Warranty solves all this, my challenger is covered mechanically and cosmetically
My wife''s uncle sold us a car at the dealership he worked for. Said if the car comes in for service that we will have a loaner at anytime. Well, we showed up and guess what the wife's uncle said when we asked for the loaner ? He said, "Loaner ? What loaner?" An uncle doing this to his own niece, can you believe that ? Her uncle said he left the last dealership that he had worked at due to the dealership having unethical practices. So I guess this makes her uncle UNETHICAL in my book.
This is why I don’t f with the stealerships!! They don’t know what they are doing more than half the time and the customer always has to pay for their stupid mistakes
" So I took it to an actual shop..." LMAO
This happened to me when I was 16. Paid for diag, said it was fuel pump. I changed it and Sam prob. Ended up being ignition module. I went back and they didn't do nothing. I was young so didn't know what to do to get money back
They are giving u the run around my dude. They thought they could get one over on u
$1200 for a fucking FUEL PUMP!!??? HELL NAH!!!🤣🤣🤣
😂😅
Hell no , I put the best I could buy on my spec Miata race car for under $200.lol
That's cheap for some now days
Handled well by both of you!!!
Oh oh oh OReilly.
Dealers use them for everything. Make sure you check your parts if they say there using OEM. They'll use aftermarket and charge you list price which is almost triple in price
If it dealing with car repairs, all stealerships lie out their teeth about everything; doesn’t matter the make….
Jeep dealers are the absolute worst. The notorious Jeep issues aside, my experience with two dealers around me while owning my 2015 GCSRT since it was brand new was so horrible I’ve sworn off ever buying another Chrysler/Dodge/Jeep for life. Sketchy, lying, run around, and CLUELESS. The amount of times I heard “we don’t know what’s wrong with it”. If yall don’t who the hell does? I’m out ✌️
GM needs to be fired for missing all them days callin in sick.
Like all "big business" (banks, insurance, auto dealers, etc.) only want to take your money and your time. They want to avoid or charge you for their time. Sad state of our economy/services.
He is giving you the run around
Would’ve been a different conversation if there was no one filming
That’s why they tell you to get the code after being read, then start with the cheapest parts listed, more than one part appears for the same code. If you expect them to check individual parts like sensors/electrical, you pay by the hour to try them. You sour, maybe not go to the dealer and listen to a tech that told you the first thing that pops up.. you did the work yourself, no guarantee too. You got
Lucky, they aren’t reliable. Smfh.
Dude Thanks for posting this..🎉
This is why having a warranty is crucial. Even if you have to buy an aftermarket warranty it’s usually worth it.
Where you got lucky is you went to another dealership and they found the issue, worse case scenario is you go to another dealership leave another +1200 there, come back to your first dealership they charge you again for looking at your car the second time 😅wel ll 3rd time overall and your cars still faulty
it has to be approved by the manufacturer not the dealership
I dont think he said come back next day. I think he said he will meet with his gm and let you know where you go from there. You should have called him before you went in man.
I'll have to come back to this video and see what the resolution was.
Dealership Told Me I Needed A Whole IPDM & Harness , Nope Fuse Blown
Have you had the Jeep for a few years because I'm surprised it wasn't covered by warranty.
I've been wondering what happened with all this. I believe the dealership, treated you pretty fairly. Of course they could have done better, but you can't have it all, you know. I mean they could have got the right diagnosis from the jump. But nobody's perfect. And they cleaned up their mess for the most part. Considering the grand scheme of things and how some of these other dealerships were acting. I'd give them four out of five stars.
EDIT: they took responsibility for their actions. And did not give you the runaround fixing the problem. That means a lot in my book.
For sure I agree 💪🏽
They can make it right
Me with my 15 year old car: literally every time something breaks this happens to me….
Should’ve went to another dealership 💯✅
Get like a bmw m3 or a ctsv black wing 💯🔥
U did good homie I been deer countless times I would of done lost it I’m still dealing with ford out of Albuquerque I’m from Beantown those hunks of shit are jus as bad as
I've been dealing with mopar dealerships to long.either they can't duplicate or that's normal.
Never go to the dealer. They all work om repair commission . Always get two or three quotes
I just love how his hat is so low we can’t see his face
Call the dealer and see if the GM is there. Then just show up then you know for sure if they doing the run around
Yo the hm is trying to hide his face hard with that cap, nobody wears a cap like that
Your good contact number wasn’t used!😮😮
I think you should have just let the dealership fix it so if it wasn't the fuel pumps you would have never got charged in the first place 🤷🏾
Never deal with non warrenty repairs withe the Dealer
There’s 2 types of people in this world.. those who keep keyboard sounds on, and those who don’t.
Next time bring it to Deacons
That’s what you get for buying junk. Never buy mopar!!!
He's bullshittin about being sick
They give you the same exact pump you had right then give you your money back for the one you spent and then boom problem solved. I didn’t the whole thing yet just saying that’s how I’d try to have it resolved lol
1st day it was believable. 2nd day not so believable. The longer they push it the more they think you won't keep up with it. Just send them a letter of intent to sue and I bet you get paid same day 😂
The company making run around in circles
450 to bolt up a fkn driveshaft is whats killin me 😅
Dealers only care before your buy the car. After you buy you become a nobody
True, sold me a lemon and they totally ignored me after.
Not true I bought at 60,000 dollar dodge ram diesel, had a problem with it and they returned me all my money from day I gave the down payments & all the months I was paying my truck
@@obsdamian74 thats a 1 in a million
@joshmarauder good dealerships do this. It's more like a 50/50
Not true at all that only true if you buy from big auto group but if you go to a dealer that’s still own by a regular person different kind of service
Noticed the sign on the entrance door said "watch your step" ... probably should be "watch your back" lol
🤦🏽♂️😂
The way the service manager talked and handled the situation was very professional and you coukd tell in his voice he truly cared. Those are rare in the dealership business. Thats why my old GM at a ford dealer that i worked for didnt like me much because i just couldnt lie and screw people over straight to their face
As a dealer tech and a human being, I wish all customers were like this. We're all human.. We all make mistakes. This guy was respectful about it and understood. Didn't go making a scene acting like a cry baby. What people don't realize is acting like this customer will get you much further, make people more receptive to hearing you out.
Bullshit… I brought a Nissan Murano to a dealer with check engine light they did diagnostic found a fault pre crash sensor on a bumper cost 2000$ and told me they have to replace it first before they can continue further… I told them they can go f themselves with that service… so don’t tell me you make mistakes as human by charging diagnostics fees
Depends. In this world you have to be a gangster and gentleman. I was at a Mercedes dealership in massachusetts that wasn’t my regular and I was More than patient with them. Far beyond I should have and they kept giving me the run around and charging me in full for parts and only giving me half of it saying its on back order. Finally I came in there giving them hell, respectfully and they smarten up, acted shocked and gave into my simple demands. Always be a gentleman, if they dont respect it you show them your gangster. Remember they will take advantage if you let em
@@DuraStopyou’re more than welcome to repair it on your own. How many times have you been to the dr and they miss diagnosed your ailment? It’s no different.
@@DuraStopand no. I wouldn’t expect you to eat the 2000 repairs you were referring to. A good shop would eat that.
@@crcdesign9886 As guy who worked in parts for a dealership, the warranty for stuff is a pain the ass. Car companies set up dumb procedures that has to be followed for stuff to be warrantied properly. To be honest i think the car companies just make it to where they make more money off the "proper" way to do it. aka procedure saying to replace $2000 sensor before continuing diagnosis. It came to a point that i got fed up with it that i just had test parts laying around to give to techs to see if it actually fixed the problems.
I appreciate how well you handled this. Very respectful and calm. We need more men like you
Man it’s always back and forth with dealerships/shops,gotta wait to hear back from someone or for a resolution to the problem
Definitely a headache but thankfully we got it figured out
They hope u give up
These so called "technicians" are no more than lube techs. Real mechanics are not at the dealership, they have their own shops.
My Nissan service guy got an attitude with me when I asked for a repair. Said, I needed an appointment. I made one for the following day and just pull it in first thing. I got, you need to talk to your salesperson. I did, he said come over here. Literally, I owned it for less than 72 hours. Hey, this is a CPO and you were supposed to check it out. Alabama has a 72 hour rule, and threatened to kill the deal and return it. I was told the deal is done. I'm like, BULLSHIT. The check didn't clear, I can cancel it. Everyone knows, they wont release the title until payment has been established. After that, they were kissing my ass.
In all fairness, he didn’t tell you to come back the next day, he said he would give you a call the next day after talking to his GM….just be real now.
I wish I could say ,it is what it is and it was only $400.00
Must be nice on that part from the video, other then that what ever happened to the GM?
Damnn he was trying hard to try to find a loop hole to void that shit 😂😂😂
I didn’t get that impression at all. I think the dealership service manager was a standup guy that was just trying to figure out what was going on. This guy walked in asking the dealership to give him thousands of dollars, I would expect the service manager to ask basic questions.
@Ariaga_II agree to disagree that's the beauty of it
@@Ariaga_IIvalid point
You conducted yourself with complete class, composure and respect. Clear signs you were raised correctly. Be proud bro. I, subscribing purely through that. Wish you nothing but success.
I appreciate that 💯❤️
Dealerships are incapable of lying 😂
🤦🏽♂️🤣
@BrendonsPov That's all FCA can do.
Ain’t that the truth.
@@hyojoonus I have had nothing but trouble with FCA.
No. They ARE capable of lying. They do it all the time. Every day.
Sorry that you had to go through that! I think you got pretty far with the dealership. Shows how being polite and respectful pays off. Good job!
Never- NEVER!.. get any services done at a dealership. Their main goal is to con you and keep your vehicle coming back and drain you from as much money as possible. Find yourself a trustworthy shop/ mechanic outside of a dealership.
100% dealerships will rip you a new one all day! 🎉
You’re 100% correct .
They take business serious
They call them Stealerships around here
How you gonna get a Trackhawks at the dealership with no warranty