Sample Order Taking | Customer Support Philippines
ฝัง
- เผยแพร่เมื่อ 26 ก.พ. 2012
- UPDATE: The two-day free trial is no longer available. For more information about our latest services, please visit www.magellan-solutions.com/.
For business and outsourcing contact: www.magellan-solutions.com/con...
Job openings: We are actively seeking customer service reps, tech support and outbound sales agents. For more information, visit our careers page www.magellan-solutions.com/car...
The video sample is taken from our order taking call center and shows how a trained agent receives an order over the phone. For businesses, having an outsourced order taker improves operational efficiency and relieves employees from the time-consuming task of answering the phone.
Order taking over the phone is the preferred choice by customers. Because human interaction is important in the buying experience, talking to a well-spoken live agent may enhance the buying process to a degree that is profitable to both buyer and seller.
Outsourcing order taking also has the following advantages: phone coverage 24/7, streamlined service, professional and well-spoken staff, the ability to customize the service and assurances that all necessary technologies are up to date.
We provide great value on cost savings, improved customer service and scaling up on order taking. We'll be happy to hear from you soon.
Magellan Solutions is a pioneering and leading call center and BPO company in the Philippines. It is ISO-27001 certified and compliant for HIPAA and PCI DSS. As an outsourcing company in the Philippines, Magellan specializes in inbound calls and it also a top outbound and telemarketing company.
wish all customers were like that, patient and respectful.
I've never worked in a Call Center where we should take order from English people. I find so difficult write the first and last name correctly, I can't even understand even when they spell it, the same with shipping address for example. I admire this girl and every person who speaks English fluently and those who can understand everything they listen over the phone. My mother tongue is Spanish so I've a really marked accent, If you listen to me you'll immediately notice that I'm a Spanish speaker. I've applied 3 times for a Call center job and I haven't passed the test, however, I keep studying every day, I hope some day get that ability to speak English fluently.
Angel López You can do it! =) ❤
But your good already explaining right now though ☺️ unlike me 🤣
R21what2
your better than me , its my huge problem how to speak in english fluently
Hello I would like too ask you something plz
Sanaol si ate gurl mgsalita 🧡
Miss Jahzel, Notice me❤❤❤.. ang galing nila mag,slang ❤❤❤
Given yan..at makukuha mo din yan over time..need u lang maexpose at maexperience un
Greatly requires sharp sense of hearing,and good sight and fast encoding skill blended with good communication skills.Salute to all call center agents.
Is that all? Easy... 🙄
@@XtremeXKen 💩
I like her. Not exaggerated Amer'can accent. Not pitchy, not voice fried 😅😅😅. Very pleasing to the ears
Actually, my weakest point is my speech. I stutter a lot everytime i talk in english or even in my dialect. I don't know why? Maybe i'm not used to talking to different people. And i really wanted to improve it. What i did was, i applied in a BPO company coz i want a job that's beyond what i'm capable of and being a call center agent is i think very challenging for me. Luckily, i got hired immediately and i am now a trainee. I hope i can pass the training and become the better version of me. ^^
Baifern Lee Did you pass it? I will start mine on Monday.
Ana Salas Not yet. Our QA is still auditing our calls. If we don't pass, we will undergo re-verification and if we don't pass again, there's no chance for us. Well, i'm just being positive. I'll just do my best. :)
Ana Salas Goodluck to you! :) :)
Baifern Lee Sounds like it's a little difficult to get in but as you mentioned, be positive. If it's for you then it will be.
Ana Salas Yeah. Actually, i already got certified. We're all 15 and 5 of us got certified on the first week of nesting and the rest is now undergoing re-verification. The job is fun but it's so tiring because we need to hit the sales quota.
I heard the call simulation of this before actually seeing the video, and I seriously thought the young lady was American.. Incredible command of English grammar and intonation, very impressed. Kababayans keep up the good work :)
I'd like to hear her handling irate customers!
Lol. Then her taray comes out! Punyeta ka!!!!
@@beaglesrfun5896 🤣🤣😋
Sheesh this video takes me back to me applying for my first job here without any experience. I used to watch this video and learn everything that she did. That was 6 years ago.
It works
Really???
WOW!!! GREAT,... i am jealous of her english skills and pronounciation. And also her way of communicating to costumer is very nice,humble and patience... she is very capable and fit for her job...
I am jealous of your word pronounciation . That's the most common mistake many people make when the actual word spells like " pronunciation".
Keep being jealous! It will serve as your driving force to improve. In the long run, gagaling ka rin! Good luck!
Her pronunciation, enunciation, inflection, and intonation are fucking terrible!
@@mailer_doraemon like your fucking attitude.
@@formula1982 Actually, i was confused between pronunciation and pronunciation back then. Plus the fact that i am not really an english speaker, it's not my language. I'm just trying to learn english on my own.
She is good speaks clearly.
Hi darling love you sweetheart
I m indian
@@ajithajay5835 c'mon! really?
She speaks very clearly. Good job! Proud to be Pinoy!
uggh, whenever Im watching agent who speaks this great I gets always intimidated to aplly for a bpo company.
+erickson peralta don't be. just go there and apply, let the chips fall where they may. just remember a couple things:
1. americans suck at their own language the same way we filipinos suck at our tagalog. talk to a batangenyo and you'll see why.
2. this lady isn't even that good, lots of slips if you';re keen e.g. 'thank you for that information' (instead of just saying 'thank you'), Thomas pronounced with 'th'sound instead of a plosive t. (feeling too lazy to type all the others -- other users already mentioned some like tonality, etc)
3. call centers can't be too picky (if they were picky then they would have pulled out years ago). there are people who sound awesome on the phone and there are those who don't, and call centers know that. it takes all kinds. if you can converse in english, know how to shut down a computer, think on your feet and type relatively fast (30wpm isn't too shabby if you're just a beginner) even if you don't sound as good as you think this lady does, call centers WILL hire you.
when i started i started in a call center my accent is really bad, i even had one customer saying that i have a funny accent. but after a month of taking in calls you'll get used it and you'll adopt the accent as well..
haha true
Give it a try.
same here, :D but they provide training and its a big help. I miss being on the floor as a call center agent.
Wow 😍 I really admire people with excellent communication skills...
this was the very first video that encourage to get into the bpo industry❤ og vid to pramis 👌🏼💕
A professional inbound call center conversation...
Yeah, those don’t exist anymore... I usually place my customers on hold before placing an order because the “system takes a while to load” while I go get a coffee
@@jjco665 😂😂😂😂😂😂😂😂😂😂😂😂😂
Everyone can do this after a year of experience working on Bpo companies : )
I really like the sound of the individual on this video, I want to hire her.
hahaha
@@dragoslavdelavega558 you are Indian! Obviously!
@@gvvega1651 does Indian has Spanish surname & a Russian name?? Hahaha idiot
Shut the fuck up
Stop it dirty old man
I am an introvert, nd when i took my first call , it was a very bad customer,he was irate and 4 technician visits already happened, it was really hard to talk to such a person being an introvert , but m proud how i handled that customer, the nearly went like for 1hr 30+ mins 🤦🏻♀️.....
My longest call was three hours working remote
@@youngadlaibeats I heard that if you will not complete your minimum given calls, they cut money from your sallary. Is it true and if yes then how you talked so long.......
@@as6961 it depends on the company but companies do expect handle times to short if there is a high call volume
@@youngadlaibeats Does call centre require good typing speed also. What typing speed should we have. Please, can you tell me this.
@@as6961 so the minimum typing speed is 30 won but if you practice you google practice free typing sites to increase your momentum
lucky to have that respectful and cooperative caller..most of them are rude
Oh my ang galing nya...Sanay na sanay sa multitasking..I'd like to hear her handling stubborn customers
she handled that call perfectly well i should say,,speaking in a fairly good accent,audible and concise,,and shes pleasing to the eye as well,,can you top that one up mr.sourgrape?
This is the 1st video i watched 10 years ago when o started my bpo career! ❤️❤️❤️
Wow! Ang galing nya! Mai-impress ang mga companies sa Amerika sa sample na 'to!
I like this agent and the customer, both of them were peace.
Thank you for this video, it helps a lot for people that are trainning to be a costumer service agent. :)
Check
more video with this lady.. very clear cya magsalita at friendly kausap..
The hell. I remember watching this to 'get prepared' for my first BPO job and it just randomly showed on the related videos. Hahah. Been in this industry now for almost 5 years. Gee, this brought back that feeling and those memories when I was a newbie.
buti ka pa po hahaha, naalala ko din pinanood ko to para magprepare sa pag-aapply ko sa CC, ayun ngayon ndi related sa BPO trabaho ko hahaha
@@micko6264 try lang ng try 😊
She behaved nicely during the whole conversation and her voice sounds good
Been in the call center industry my entire work life. Been in sales , customer service, rention (resolution) and re-instrument and I must say it was awesome but now I want to change industries as in South Africa the most recommended industry to work in is the public sector ( civil servant) call centres big in SA but we face a lot of unfair treatment and we often get dismissed unfairly if I were to go back would like to be a sales supervisor or QA agent.
I really love to watch repeatedly so that i learned.!
Great Conversation ! Sounds like your brother ,, So smart :)
INVESTING MAKE UP THE TOP-NOTCH HEMISPHERE OF WEALTH, THAT IS MORE REASON ONE SHOULD SAVE AND INVEST TO SECURE MORE PROFIT AND ENSURE SUCCESS
That's true.
Anyone who is not investing now is missing a tremendous opportunity.
Yes. It's better to take risk and make sacrifices than to remain poor or settle for less..
investlng in financial_market is what all rich people do. This is not a living but to grow our portfolio.
I have got to understand now that. A lot of Americans don't even think about investlng little of there money and then grow there portfolio instead they wait for NFP every first Friday of every month hoping there are more employment.
Almost all of my cx are like Randall, I deal with a Karen once at week I guess, the account that I work for is also in Texas and the customers are so respectful and kind...
I worked on a Tech Support center a while back in the States... and this is a voice that you would usually hear every day.. in fact some of us kinda sounded more frustrated and hot headed...
Omg galing nya direct to the point
Filipino Call Center Agents Advantages: Great communication skills (i.e., word pronunciation, enunciation, diction, accent, intonation, etc.), hardworking, dedicated, committed, and highly professional.
Filipino Call Center Agents Disadvantages: They are nowhere to be found but in the lunch room when MISS UNIVERSE is being aired. Call waiting gets too long, and agents are too hyper when they come back to their stations as their candidate wins the competition. (At least it only happens once every year.)
Imagine the face of the person when the dozen long stemmed roses are delivered. 😍
I bet the person ordering roses will be amazed at the beauty he's talking to. Hihi he will order roses for her instead.. just kidding
thank you so much for your example. i am learning and practicing about this type of work. so I hope to speak english fluently soon.
Thnx sa video nato naalala ko lang nung nag aapply palang ako sa cnx nuvali year 2019 lagi ko pinapanood to nung natanggap na ko i handle macys account same lang sila ng call flow
I am from Philippines. Wow her accent is gently and softly
I've worked in a bpo company for the biggest telco in the us and I can say it will still take years before I'm this good.
Thank you for showing us an example of a customer support mock call. I enjoy watching this video and it taught me the data that I need to collect about the customers when delivering the items.
AMD
CCS NCII
BATCH 23
MR. WILSON ORTIZ
Impressive in english speaking and multi-tasking. A perfect example for a call agent. Sadly I am fine with english yet the problem is talking that I stutter and multi-tasking is my problem in this line of employment that I am interested yet have minor problems in my own.
Ordering via online as a customer also helps. You can also note what to always remember as a representative. And of course by continuously listening to sample calls like this that you shared to us. Thank you!
SAG
CCS NCII
BATCH 23
MR. WILSON DE LEON ORTIZ
Missed taking calls, used to be my profession for 8years.
she is superb and disarming...more than this damn damian2x can be in a thousand years...
The only thing I'm struggling with is "being on point of what I'm trying to say". Tone, accent ,vocab and grammar is all green, but when the talk goes long I always end up mixing my words. That's why I applied for back office. :D
The same
ohh my god this filipinos spoke far better than any native english speaker so clear so good
Neutral accent
Neutral accent. But even for us Filipinos, this can be challenging.
Far better than ‘Any’ native speaker??? I’m pretty sure you haven’t heard very many bourgeois or aristocratic British people then. Even a commoner with a decent education, sounds better. Not to say she sounds bad by the way.
Very impressive! I really admire how she manage talking and typing at the same time...And I love the way she speak in English...I wish I would be like her someday...
Thank you!
RCC
CCS NCII
BATCH 23
MR.WILSOM DE LEON ORTIZ
so satisfying to watch❤
Oh no I didnt ever encountered such humble customer service:*(
She is good.. the clarity of her voice and the way she speak.. she nailed it..
Thank you for this video it helps me a lot..
that was called a multitasking job :]] two thumbs up !
Confidence is a must ❤
yes
The Module brought me here! 😂
Same here hahaha
Any answers? HAHAHA
what closing is used by the agent? pasagot pls hahahhaaha
Same here hahaha lol
Send kayo answers pls ahahahhaha
I wish i could speak like her, the quality and the clear of her voice is goal.
The conversation was really good.
She was so professional she could train me very well LOL
it's a call simulation, need to follow the call flow strictly
I sense it too, cause her voice is very monotonous.
I actually prefer this than prolonged conversations
Is the call flow scripts only reserved for call simulations???
The classic 'Thank you for that information" instead of just "Thanks". Very transactional.
Great Job with ur phone manners😊😊👍
this is a perfect call! Good job!
When I started working for a call center, I still remembered how horrible I sounded over the phone..
Good job verifying every info!
Wow! Representing PH
It's amazing how she managed to talk and typing at the same time😱
Here in the Philippines, that is so basic.
Not that hard when you're already a heavy gamer and trash talker 😅
They haven't included it in this recording because that's confidential...
It's actually confidential, I mean all the information such as this should be kept the company's premises,,
This is the video that I watched when I applied in call center ❤❤❤
This video gives me #Motivation 🙌
OMG! I just can stop listening to it. Amazing!
Gotcha'! I'm really sure this is you, girl... tc!!
I like the way you talk ma'am 😍
Thank you for sharing such simple sample you are truly wonderful and helpful ^^
I must have missed the part where she takes payt for the order and the occasion or greeting card message and the choice of blooms and packaging that
As they would say plain and simple yet transaction is complete.
I joined bpo 2006 almost 14 years ago after engineering graduation shape up my communication skill now working in a MNC as lead manager for a Telcom company.
Salamat po sa video na ito... Mas naintimidate ako at nanliit. Akala ko magaling na akong mag English..
She has a good communications skills in English language that you can easily to understand.
that call supposed to be for justflowers i didnt know that magellan solution offer flowers too
Good job
Ang bait naman ng customer mahinahon at dahandahan mag salita.. makukuha mo agad info ng hindi paulit ulit
i just want to add that im going to apply to a call center next week and im training very hard to pass the test they will give me so just i want to say Do your best and keep trying. Good Luck Greetings from mexico
She is so good! I wish I could speak like her!
You can speak like her one day
this makes me hate the sound of my voice
Joyce Ozone lol
Are you the woman in the video?
Joyce Ozone practice haha always speak ☺️😝
Ohhhh realy
@@MasterStroke. maybe lol
Thanks for Publishing voice recorded .
Subra na ka master piece uy hihi....
nice voice!
I wish I could be like them with pure and accurate english accent and grammar , I do really hope that someday 🥺🥺 I can do what they do 👉👈
Definitely you can do one day like that Don't hesitate take up learn English.. take up learn English everyday no matter what .. if you have a dream that will comes true ..👍 so be positive
Sir,maam pwedi po bang magtanong kung magkano bayad papuntang manila mula rito sa marawi city. Maraming salamat po.
She got a nice and clear voice. Im so jealous
excellent good customer service. she is direct to the point and she did what she need to do. I don't understand those other comment kesyo robot daw. the main thing is you address what the customers need. Hindi mo kailangan makipag chikahan sa customer especially if they call overseas. its really expensive you know!
this is my dream job hope to have this communication skill soon
ok
Dream job? It's hell
A dream job? So funny! Its very stressful and toxic esp TELCO accounts. Been in the industry for 14 yrs .
Actually guys, there is no such thing as a "pure" or "neutral" American accent these days. People are scattered all over the world, bringing with them their culture from where they came from, that includes the way they communicate. Communication is the main key. Whether you like it or not, change is inevitable. The American accent we know before may not be the American accent we encounter today.
dude that was racist
I like the way you handle the costumer and the way yoi speak in English ❤
MBCD
CCS NC11
BATCH 14
WILSO DE LEON ORTIZ
She speaks excellently
She’s so fluent and so perfect. I just got a job as customer support rep and I’m already feeling nervous🥹😂. In two days time I will begin work and I am anticipating how my first day would be like. I really admire this lady and hope I become as excellent as her🥂
I feel so nervous. I hope I can do that too. But before that I wish that i be hired. And all of the co workers is patient and friendly too🥺❤️
Hello April, I just went through your comments ... let me tell you this is perhaps the easiest job on the planet .... I have worked for international voice process for 7 years .... I was from a different field but as I wanted a change, this was perhaps the most happening thing at that time ... I applied for an international bpo voice process job and got selected .... but the job was in another city and I had to leave for that city .... I did not know anybody and was from a different field altogether .... I got my training along with others and in a couple of months became one of the best performers in the company .... i have seen so many nervous people become wonderful performers ... i was also intimidated at first but overcame my fear and became successful .... the only thing to remember is active listening and resolving the customer's query pleasantly with a smile no matter how irate the customer is .... Good Luck to you.
I really love to be a call center agent
Perfect customer service.
Hope I can do that especially nesting and also I am hoping to recall/retain all of those lessons that will be tackle from our coaches/trainers this upcoming classroom training that will happen on December. wherein it will test my communication skills in english fluency by taking an actual/live calls from native english speaker. hopefully I can survive and passed these two training and be endorse eventually to the production floor. In God's Grace. Amen! 🙏