Patty, that was very good timing as I only received my eye palette in Australia a few days ago and I ordered when first released. Their shipping leaves a lot to be desired. I'd choose the 2nd over the 1st as well as the stand out shades for me were the Antique Gold and Aqua. I do love the colour of the topper but wish it was a shadow instead and not a bunch of glitter. This palette has a warmer tone to it with the Coral instead of pinks. I would have loved for you to have smudged the black over your entire lid and then covered it with only the Antique Gold. That would look amazing! I really don't think we need an entire pan taken up for a topper in each palette and find this a waste. I know everyone went crazy over the blue from the 1st palette but all it does on me is end up falling down my face despite using setting spray. I would love to see you restrain yourself from using the Coral in the crease with each look as it does make them appear very similar and doesn't give the other shades a chance to shine. The lipsticks looked gorgeous but the Blush Palette was so off putting with all that bulky, tacky cardboard. I think it was made this size to keep it on your vanity to show off. Good luck packing it away! Kris.🇦🇺💖🕊
The blushes are so pigmented. I'm obsessed with blushes. The number I own is simply insane, yet I want these. Thank you for your honest review. Love the look.
You can use a black shadow as well which may be easier to blend than the pencil. I'd love to see the black base with the Antique Gold all over it. This pencil didn't blend very well as others I've seen.
@@jessicarauch1525 You're welcome. There is a picture on their website which shows this all over gold look and It's gorgeous! The Antique Gold and Aqua shades were the ones that drew me to this palette. Enjoy!💖
I actually love the blush pallet - not the bulky packaging but on my skin I love the colors that being said I also admittedly wear too much blush because I love it! Lol 😂. The eyeshadow pallet in my opinion is better than the first pallet. I’ve gotten more diverse looks and I’ll wear those colors more however still lots of similar shades but I’m not mad I have both. Also that mint shade with the gold green on top is so pretty if you haven’t tried it yet!
I have the blush palette, and love all of the colors. I have a medium-sized stipple brush that I use to gently tap into the blush that I want to use that day. It works great.
So happy to see your review and makeup tutorial on this collection!! PML shipping is awful, but these products are so good! I love the kohl eyeliner so far! The lipsticks and eyeshadow palette are gorgeous too. I love the different tones in the nude shades of the lipsticks. The blush was too pigmented for me tho 🫤
Your right about the shipping! My palette only arrived a few days ago after I complained. I ordered as soon as it was released. It was cleared from Australian Customs on the 15th of April yet sat somewhere until I complained. The following day it arrived. This is a common theme with them as each time I contact them to ask where my items are, they miraculously turn up the following day. This happened at Christmas which took a month, Bridgerton 1 which took 5wks and Bridgerton 2 took 47days! Despite ordering the latter on its release date of the 25th of March, it wasn't shipped out until the 9th of April. This clearly isn't good enough. I've been receiving goods from interstate within a few days except for Pat McGrath. When no-one else has shipping issues, why does she? They even attempted to charge me twice for the 1st palette and insisted on shipping two of them to Australia only for me to return one! They quickly changed their tune when I had reported them and then threatened to contact the New Jersey Attorny General (my best friend lives in NJ). If not for their Sales, I'd be more than pleased never to deal with them.
I have been looking at the Bridgerton 2 collection and Patty, you did an amazing job with the first eye look. I have to try this one first and then see what else you come up with. Ty for such a great review even after you had to deal with the blush being a bit over pigmented. Very much a professional. Ty.
I'm fair and loving the blush, but I have to literally just barely touch my brush to the palette. I don't really care for highlighter. Use the B1 and B2 palettes when I travel along with the Mega palettes. Pairs really well with them and don't have to pack the heavy motherships. Great looks and thanks for the video.
I have seen the PML lip gloss and matte trace lip products were half off and when I went to put them in my cart it would revert the price, to finally call CS and I guess it was a glitch on my page so they not only honored the price but gifted me a CT pillow talk so no complaints here ,) I guess they were on sale awhile ago but it remained showing on my account
I’m still waiting on my khol liner🤦🏻♀️ but got the rest of the collection. I love the blushes but the packaging is rubbish. My blush pallet arrived falling apart. I don’t get it, most of Pat McGrath packaging is outstanding but once in a while she puts out something that is crap, like her plastic primer bottle with the sticker that is always peeling off (I’ve bought the primer 3 times and the sticker was literally peeling off of every bottle). I do like the second Bridgerton pallet but I’m soooo over rose toned shades. I have to be careful with these tones because they often look like I have an eye infection😵💫. I always appreciate the inspiration you give me with eyeshadow. Are you going to pick up the Pat McGrath essence she just released? I’m waiting on reviews, especially after I saw the price!😲
I'm quite sure that none of us needed these, we simply wanted them. Excellent advice, do not purchase from Pat McGrath but wait for Sephora. My palette took 47days to reach Australia and I ordered on the day it was released.
I like to pull in the lightest pink shade from MTHRSHP IX as my transition, then plum regalia in the inner/outer corner (I wear halo eyes everyday, it flatters my eye shape better than a cat eye) then the pink duchess divinity!!! So pretty
It’s great that you compared the ild and new palette, so we can see similarities and differences. I ordered my palette at release too, and I got it on Friday. I think they took the interpretation of snail mail too literally 😂
Love LOVE the looks you created. Especially the first one. You’re not afraid to I go bold & I think that’s awesome. Your review was my most anticipated review. Of course it was the best review! 💕💕
The second look is beautiful. Unpopular opinion: the antique gold throws the delicate feminine color story off. Not a fan. It’s a gorgeous palette and I may pick it up!
Patty, you look amazing in all the colours (the green gold...wow!) .but I'm not keen on the blushers, like you said, heavily pigmented which I think doesn't suit many of us. Love all the lip colours, I'm going to have to start saving!! You're the best MUA out there....x
I need that new Rephr brush you were testing out. I’ve got one with a similar shape from Rae Morris which i love and the only problem is it’s too large to use as a lid brush. But this one looks perfect!
I just received this on Friday and am tossing up if I want the first collab given the formula. I do feel as a collab though the 1st palette should have replaced the pink mattes with a soft blue and Navy to better fit Daphne. The 2nd should have replaced the green gold with a lavender /lilac to better fit Kate and Edwina and to not dupe Gigabyte from subversive. Leaving the next one to be colourful yellow and orange for Pen. I am glad I have it but recognise it isn’t really cohesive nor fit the IP’s lead characters. Thanks for still reviewing and doing looks!
Hi Patty, I think the blushes look like the 'mat' shadows, what do you think. I'm fair too, but love bold blushes. I want to buy Electric Bloom, but I don't know what to do?? Love your looks
Qué bonitos los pintalabios, a ver si hay suerte y en el black Friday pat los incluye en su descuento!! El look es precioso, voy a intentar hacerlo mañana 😜
Lipsticks wise, I’m glad i only got infatuation and waiting in the mail for the peach one, cuz now that you’ve swatched 4 i agree they’re basically the same
@@PattyAlonso key word lovely… “ a bit”. 😆 whew! I’m definitely going to compare the peach i swatched it but of course it was sold out in Sephora ugh 🙄 booo 🍅🤣
Patty or anyone who owns the second release and the mothership Subversive….. ??? Curious to how the green type shades in each palette compare to each other…. I did get the first one and want the second for mainly the green shade, but if it’s to close to the shade in subversive than I might pass ANY TAKERS ?? Can anyone answer this Curious Question for me PLEASE AND THANK YOU
🔥🔥🔥📖👑💒🛐🕊🔥🙏🏽🙏You Are Beautiful Thank You For Everything You Give to Us Happy Mother's Day To Your Mom Grandma and You Cuz You're a Dog Mom🙏🏻got both idk i Love'm wanted the blush thing but changed my mind i saw it in Sephora its small huge on TH-cam though still not me at this time wondering if you could 🙃 put it in a z pallet lol🔥
I live in the Netherlands and purchased the palette on launch date.... it still has not arrived. I love the shadows but the shipping leaves a bad taste in my mouth.
Does it take long when you shop Sephora or ULTA !! It would be hard living out of the US when it comes to shipping and wanting our beautiful cosmetics to arrive before our heart is not skipping a beat from excitement .)
@@danielletrue1027 it is so hard! Also coz makeup launches happen all the time and you lose that excitement or you can forget you ordered it. I know once it will get here I will be excited but its excitement laced with a hint of saltyness. I shop at sephora France ( Netherlands does not have a sephora) and it doesn't take too long for me to get the products but Sephora France has a later launch date than most US launches so this palette isnt available yet at sephora fr. I have never seen an ULTA store. As far as I know thats a US retailer so I have no idea what shipping is like. Us non US Citizen struggle a lot when it comes to makeup launches.😖
I completely agree with this and I had so many issues with my order when I got it than I didn’t even care for the products when I got them. To this day I haven’t tried anything I bought except for the lipsticks because of it. Also customer service reps are so rude so that didn’t help either.
I'm in Australia and also ordered on release date. My tracking stated that it cleared Australian Customs on the 15th of April yet nothing else. I contacted them the other day to complain yet again and as per usual, it arrived the very next day! This is the 3rd time this has occurred. As soon as I contact to complain about the length of time, the parcel arrives the next day. Be assertive with them. My palette took 47days to get to me despite all other deliveries in Australia moving very fast. Despite ordering on the release day, they didn't do anything about it until the 9th of April. Just keep hounding them and complaining and it will arrive. If you have any problems with them, I have the details for the New Jersey Attorny General where you can make consumer complaints. Best of luck, Kris.🇦🇺💖🕊
@@cherylb_88 I was the same with the 1st Bridgerton. After a horrific experience where they stole money to pay for an extra palette that I didn't order, all the legal hassles and then 5wks later it finally arrived. I quickly opened it to check it wasn't broken and put it away in a cupboard as I was too angry to look at it. I still get bad vibes from it. My Bridgerton 2 took 47days to arrive, just a few days ago and I had no excitement for it at all. I had received two other eye palettes that day from Viseart (Sephora) and Dior which I was thrilled about opening but could care less about Pat McGrath. I still haven't bothered to try it on. They certainly don't help themselves!🇦🇺💖🕊
Message them again! It's not good enough the way they treat us. My palette arrived here (Oz) on Friday after 47days! Due to a glitch with their computer system when ordering Bridgerton 1, they charged me twice and insisted that both palettes will be shipped to Australia only for me to return one which would naturally be out of the return time frame. I kept emailing them with each step I took. I reported them to an international body comprising of 40 countries that keep an eye on companies that treat customers badly. As my best friend lives in New Jersey where Pat McGrath Labs are based, she sent me the details for the States Attorney General and I told Pat McGrath that if they didn't contact me and stop this illegal shipment, I would be taking action against them. They literally stole the price of the extra palette from my bank account and kept it hostage. As soon as they received the information about my next move, I suddenly received an email stating they will be stopping the extra shipment, admitted it was a computer error and finally refunded my money. If they keep ignoring you, I'm happy to give you the details you need. You can call Consumer Affairs here but all they can do is to give you the details of the people to report them too as it's an international issue and not one they can deal with. You have to take this up with authorities in the US. I despise dealing with them but it's only due to certain releases and Sales they have that we have no other option than to purchase through Pat McGrath Labs. Do not let them get away with ignoring you and keep emailing. Threaten them with the States Attorney General and insist on having their Legal Dept. contact you. Be assertive as they will think they can still do this to others. If they insist on international shipping, they need to deal with other consequences too. I've purchased three times from them directly. The first took 5wks, then a month and now 47days. Without fail, each time I complain about where my order is, it arrives the next day - even on a Saturday morning! My last palette was ordered on the release date which was the 25th of March. It cleared Customs on the 15th of April yet wasn't moving anywhere. I was receiving interstate orders within days, so there was no reason for them to be lagging behind. I contacted them and it turned up Friday just after they announced that my tracking details had finally been updated. Don't let them push you around! They didn't fulfill their contract with you to send you an intact product for the agreed amount. Just let me know if you need any help, Kris. (VIC)🇦🇺
![[NEW] PAT MCGRATH BRIDGERTON II COLLECTION REVIEW | 3 Looks, Swatches, & Comparisons](http://i.ytimg.com/vi/dleO9fOseyM/mqdefault.jpg)
This was my first Pat McGrath purchase and I did not regret it!!!!
Welcome to the obsession lol
I think that eyeshadow palette is worth it just for that greenish gold shade. It's so super stunning.
Patty, that was very good timing as I only received my eye palette in Australia a few days ago and I ordered when first released. Their shipping leaves a lot to be desired. I'd choose the 2nd over the 1st as well as the stand out shades for me were the Antique Gold and Aqua. I do love the colour of the topper but wish it was a shadow instead and not a bunch of glitter. This palette has a warmer tone to it with the Coral instead of pinks. I would have loved for you to have smudged the black over your entire lid and then covered it with only the Antique Gold. That would look amazing! I really don't think we need an entire pan taken up for a topper in each palette and find this a waste. I know everyone went crazy over the blue from the 1st palette but all it does on me is end up falling down my face despite using setting spray. I would love to see you restrain yourself from using the Coral in the crease with each look as it does make them appear very similar and doesn't give the other shades a chance to shine. The lipsticks looked gorgeous but the Blush Palette was so off putting with all that bulky, tacky cardboard. I think it was made this size to keep it on your vanity to show off. Good luck packing it away! Kris.🇦🇺💖🕊
That eyeshadow palette is so pretty and I love the lipsticks. Thanks for your thorough review !!
The blushes are so pigmented. I'm obsessed with blushes. The number I own is simply insane, yet I want these. Thank you for your honest review. Love the look.
This will be my eye look for tomorrow!!!! Splendid!!! The first look is gorgeous!!!
You are so talented! Gorgeous looks as per usual. Thanks for sharing.
Of course, I stayed. All three looks are beautiful. Good things come to those who wait.
Absolutely I will stay for the last second on this video love love patty😘
I would pick to second palette aswell, gorgeous 1st eyelook
I like when you show us how you do your makeup always so beautiful!!
Wow! I love these eye looks you created! I had seem that Pat uses the Kohl liner as a base too but had no idea how to do that. Thanks for showing us!
You can use a black shadow as well which may be easier to blend than the pencil. I'd love to see the black base with the Antique Gold all over it. This pencil didn't blend very well as others I've seen.
@@krisushi1 Thanks for the tip!!
@@jessicarauch1525 You're welcome. There is a picture on their website which shows this all over gold look and It's gorgeous! The Antique Gold and Aqua shades were the ones that drew me to this palette. Enjoy!💖
I actually love the blush pallet - not the bulky packaging but on my skin I love the colors that being said I also admittedly wear too much blush because I love it! Lol 😂. The eyeshadow pallet in my opinion is better than the first pallet. I’ve gotten more diverse looks and I’ll wear those colors more however still lots of similar shades but I’m not mad I have both. Also that mint shade with the gold green on top is so pretty if you haven’t tried it yet!
Love that green shade alot. Love all the looks.
I have the blush palette, and love all of the colors. I have a medium-sized stipple brush that I use to gently tap into the blush that I want to use that day. It works great.
So happy to see your review and makeup tutorial on this collection!! PML shipping is awful, but these products are so good! I love the kohl eyeliner so far! The lipsticks and eyeshadow palette are gorgeous too. I love the different tones in the nude shades of the lipsticks. The blush was too pigmented for me tho 🫤
Your right about the shipping! My palette only arrived a few days ago after I complained. I ordered as soon as it was released. It was cleared from Australian Customs on the 15th of April yet sat somewhere until I complained. The following day it arrived. This is a common theme with them as each time I contact them to ask where my items are, they miraculously turn up the following day. This happened at Christmas which took a month, Bridgerton 1 which took 5wks and Bridgerton 2 took 47days! Despite ordering the latter on its release date of the 25th of March, it wasn't shipped out until the 9th of April. This clearly isn't good enough. I've been receiving goods from interstate within a few days except for Pat McGrath. When no-one else has shipping issues, why does she? They even attempted to charge me twice for the 1st palette and insisted on shipping two of them to Australia only for me to return one! They quickly changed their tune when I had reported them and then threatened to contact the New Jersey Attorny General (my best friend lives in NJ). If not for their Sales, I'd be more than pleased never to deal with them.
I loveee the looks, Patty 😍😍 I can’t choose 😩😆 I think the first one just edged it though. The greeny gold looked soooo good ❤️
Can you do looks combining both palettes??
Yes please! 🙏
I have been looking at the Bridgerton 2 collection and Patty, you did an amazing job with the first eye look. I have to try this one first and then see what else you come up with. Ty for such a great review even after you had to deal with the blush being a bit over pigmented. Very much a professional. Ty.
I'm fair and loving the blush, but I have to literally just barely touch my brush to the palette. I don't really care for highlighter. Use the B1 and B2 palettes when I travel along with the Mega palettes. Pairs really well with them and don't have to pack the heavy motherships. Great looks and thanks for the video.
Same… just a tiny tiny feather light tap in.. barely touching, no swirling, and I can use all the colours. I absolutely love it. 😍😍
I have seen the PML lip gloss and matte trace lip products were half off and when I went to put them in my cart it would revert the price, to finally call CS and I guess it was a glitch on my page so they not only honored the price but gifted me a CT pillow talk so no complaints here ,) I guess they were on sale awhile ago but it remained showing on my account
I’m still waiting on my khol liner🤦🏻♀️ but got the rest of the collection. I love the blushes but the packaging is rubbish. My blush pallet arrived falling apart. I don’t get it, most of Pat McGrath packaging is outstanding but once in a while she puts out something that is crap, like her plastic primer bottle with the sticker that is always peeling off (I’ve bought the primer 3 times and the sticker was literally peeling off of every bottle).
I do like the second Bridgerton pallet but I’m soooo over rose toned shades. I have to be careful with these tones because they often look like I have an eye infection😵💫.
I always appreciate the inspiration you give me with eyeshadow.
Are you going to pick up the Pat McGrath essence she just released? I’m waiting on reviews, especially after I saw the price!😲
Yes I have been thinking of getting the second release and now my mind is made up I must get it hehe…. Do I need it NOPE do I want it YASS
Definitely get it from Sephora tho
I'm quite sure that none of us needed these, we simply wanted them. Excellent advice, do not purchase from Pat McGrath but wait for Sephora. My palette took 47days to reach Australia and I ordered on the day it was released.
I like to pull in the lightest pink shade from MTHRSHP IX as my transition, then plum regalia in the inner/outer corner (I wear halo eyes everyday, it flatters my eye shape better than a cat eye) then the pink duchess divinity!!! So pretty
It’s great that you compared the ild and new palette, so we can see similarities and differences. I ordered my palette at release too, and I got it on Friday. I think they took the interpretation of snail mail too literally 😂
😂
Love LOVE the looks you created. Especially the first one. You’re not afraid to I go bold & I think that’s awesome. Your review was my most anticipated review. Of course it was the best review! 💕💕
I also find my blush palette way too pigmented too. I was thinking to try it with a synthetic brush.
I bought this eyeshadow last week..can't wait to use. Love the eyeshadow look you did
I have the Veiled Rose and the Venusian Peach and they are my favorite. I love them both soooo much 🥰🥰🥰🥰 Love also your look on the palette. 😘
Gorgeous you are so talented. Have to try them all!!
Love the eye look you created......stunning!!!
The second look is beautiful. Unpopular opinion: the antique gold throws the delicate feminine color story off. Not a fan. It’s a gorgeous palette and I may pick it up!
Impresionante el maquillaje de tus ojos!!Me gustan tus vídeos sobre productos de Pat, lo vives apasionadamente!!Bss
Patty, you look amazing in all the colours (the green gold...wow!) .but I'm not keen on the blushers, like you said, heavily pigmented which I think doesn't suit many of us. Love all the lip colours, I'm going to have to start saving!! You're the best MUA out there....x
Precioso maquillaje y prestaciones, qued bella es combinación,Felicidades 🌷🌺🌹🌻🌹
I love your nail polish 💅🏻
I need that new Rephr brush you were testing out. I’ve got one with a similar shape from Rae Morris which i love and the only problem is it’s too large to use as a lid brush. But this one looks perfect!
I just received this on Friday and am tossing up if I want the first collab given the formula. I do feel as a collab though the 1st palette should have replaced the pink mattes with a soft blue and Navy to better fit Daphne. The 2nd should have replaced the green gold with a lavender /lilac to better fit Kate and Edwina and to not dupe Gigabyte from subversive. Leaving the next one to be colourful yellow and orange for Pen. I am glad I have it but recognise it isn’t really cohesive nor fit the IP’s lead characters. Thanks for still reviewing and doing looks!
Hi Patty, I think the blushes look like the 'mat' shadows, what do you think. I'm fair too, but love bold blushes. I want to buy Electric Bloom, but I don't know what to do?? Love your looks
Qué bonitos los pintalabios, a ver si hay suerte y en el black Friday pat los incluye en su descuento!! El look es precioso, voy a intentar hacerlo mañana 😜
Lipsticks wise, I’m glad i only got infatuation and waiting in the mail for the peach one, cuz now that you’ve swatched 4 i agree they’re basically the same
I will say they did look a bit more different when i swatched on the lips 😆
@@PattyAlonso key word lovely… “ a bit”. 😆 whew! I’m definitely going to compare the peach i swatched it but of course it was sold out in Sephora ugh 🙄 booo 🍅🤣
Have been considering buying this, but then she recently i creased her prices with over 15% 🙃 but live watching your video on this anyway 😁
I will pass on this one but you look gorgeous Patty as always 🥰
Happy you enjoyed your trip in Spain ❤️
Hi dear, i think you forgot to blend the bronze on your forehead .
Patty or anyone who owns the second release and the mothership Subversive….. ??? Curious to how the green type shades in each palette compare to each other…. I did get the first one and want the second for mainly the green shade, but if it’s to close to the shade in subversive than I might pass
ANY TAKERS ?? Can anyone answer this Curious Question for me PLEASE AND THANK YOU
They’re literally the same
The greens are identical.
@@cherylb_88 you have both ??
@@danielletrue1027 yes
Alicia Kinky Sweat swatched them if you want to look - they are pretty much identical x
🔥🔥🔥📖👑💒🛐🕊🔥🙏🏽🙏You Are Beautiful Thank You For Everything You Give to Us Happy Mother's Day To Your Mom Grandma and You Cuz You're a Dog Mom🙏🏻got both idk i Love'm wanted the blush thing but changed my mind i saw it in Sephora its small huge on TH-cam though still not me at this time wondering if you could 🙃 put it in a z pallet lol🔥
Yes sure you can. I did it. It’s cardboard.
I live in the Netherlands and purchased the palette on launch date.... it still has not arrived. I love the shadows but the shipping leaves a bad taste in my mouth.
Does it take long when you shop Sephora or ULTA !! It would be hard living out of the US when it comes to shipping and wanting our beautiful cosmetics to arrive before our heart is not skipping a beat from excitement .)
@@danielletrue1027 it is so hard! Also coz makeup launches happen all the time and you lose that excitement or you can forget you ordered it. I know once it will get here I will be excited but its excitement laced with a hint of saltyness.
I shop at sephora France ( Netherlands does not have a sephora) and it doesn't take too long for me to get the products but Sephora France has a later launch date than most US launches so this palette isnt available yet at sephora fr. I have never seen an ULTA store. As far as I know thats a US retailer so I have no idea what shipping is like. Us non US Citizen struggle a lot when it comes to makeup launches.😖
I completely agree with this and I had so many issues with my order when I got it than I didn’t even care for the products when I got them. To this day I haven’t tried anything I bought except for the lipsticks because of it. Also customer service reps are so rude so that didn’t help either.
I'm in Australia and also ordered on release date. My tracking stated that it cleared Australian Customs on the 15th of April yet nothing else. I contacted them the other day to complain yet again and as per usual, it arrived the very next day! This is the 3rd time this has occurred. As soon as I contact to complain about the length of time, the parcel arrives the next day. Be assertive with them. My palette took 47days to get to me despite all other deliveries in Australia moving very fast. Despite ordering on the release day, they didn't do anything about it until the 9th of April. Just keep hounding them and complaining and it will arrive. If you have any problems with them, I have the details for the New Jersey Attorny General where you can make consumer complaints. Best of luck, Kris.🇦🇺💖🕊
@@cherylb_88 I was the same with the 1st Bridgerton. After a horrific experience where they stole money to pay for an extra palette that I didn't order, all the legal hassles and then 5wks later it finally arrived. I quickly opened it to check it wasn't broken and put it away in a cupboard as I was too angry to look at it. I still get bad vibes from it. My Bridgerton 2 took 47days to arrive, just a few days ago and I had no excitement for it at all. I had received two other eye palettes that day from Viseart (Sephora) and Dior which I was thrilled about opening but could care less about Pat McGrath. I still haven't bothered to try it on. They certainly don't help themselves!🇦🇺💖🕊
The size of the blush package is kind of obnoxious, like you're going to have a spare room for it!
I love pat McGrath ! But
My palette came with one eyeshadow broken
I messaged them with no reply
It’s so disappointed because I payed 100$ aud
Message them again! It's not good enough the way they treat us. My palette arrived here (Oz) on Friday after 47days! Due to a glitch with their computer system when ordering Bridgerton 1, they charged me twice and insisted that both palettes will be shipped to Australia only for me to return one which would naturally be out of the return time frame. I kept emailing them with each step I took. I reported them to an international body comprising of 40 countries that keep an eye on companies that treat customers badly. As my best friend lives in New Jersey where Pat McGrath Labs are based, she sent me the details for the States Attorney General and I told Pat McGrath that if they didn't contact me and stop this illegal shipment, I would be taking action against them. They literally stole the price of the extra palette from my bank account and kept it hostage. As soon as they received the information about my next move, I suddenly received an email stating they will be stopping the extra shipment, admitted it was a computer error and finally refunded my money. If they keep ignoring you, I'm happy to give you the details you need. You can call Consumer Affairs here but all they can do is to give you the details of the people to report them too as it's an international issue and not one they can deal with. You have to take this up with authorities in the US. I despise dealing with them but it's only due to certain releases and Sales they have that we have no other option than to purchase through Pat McGrath Labs. Do not let them get away with ignoring you and keep emailing. Threaten them with the States Attorney General and insist on having their Legal Dept. contact you. Be assertive as they will think they can still do this to others. If they insist on international shipping, they need to deal with other consequences too. I've purchased three times from them directly. The first took 5wks, then a month and now 47days. Without fail, each time I complain about where my order is, it arrives the next day - even on a Saturday morning! My last palette was ordered on the release date which was the 25th of March. It cleared Customs on the 15th of April yet wasn't moving anywhere. I was receiving interstate orders within days, so there was no reason for them to be lagging behind. I contacted them and it turned up Friday just after they announced that my tracking details had finally been updated. Don't let them push you around! They didn't fulfill their contract with you to send you an intact product for the agreed amount. Just let me know if you need any help, Kris. (VIC)🇦🇺
You need to contact customer service through email. It’s in their website. ❤️
@@PattyAlonso Unfortunately Patty, they have a reputation of ignoring those who contact them. I know this from experience.
I’ll try to email them … this has been going on for over a month it’s just disappointing I love their product so much…. 🥲🥲
I don’t mind the eyeshadow palette but it’s not worth $86 CAD! I do really like the blush palette minus the packaging.
I think I may like these bridgerton palettes better than some of the mothership palettes… I feel like a traitor saying it… but it’s true!!
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