I always keep consumer law up my sleeve, especially at apple. A good example is that when I bought my 2017 MacBook Pro (with Apple Care), one of the keys had the infamous sticky key fault due to a manufacturing issue. So I went in (keeping in mind this is within the two weeks refund window of Apple's own policy), I asked them about it, they gave me the option to repair and I told them that I simply don't have 3 days to spare (this was when I was on my first semester at Uni), so had a lot of work to clear and genuinely had no time to wait for apple to mess about for 3 days. So I said that under consumer law it does say that I'm also entitled to a replacement given that the product is faulty due to the manufacturer/retailer. Guess what? Got a free replacement right there and then. Although I will say that apple care allows you to have the priority as you said. If you seek to get a repair online or a replacement online outside of Apple Care, they'd ignore you. So unfortunately the consumer law only seems to really work down the phone or in store from my experiences. Great video though! A lot of people need to learn about consumer law, especially if you're really into tech!
My apple cares covers two cases of accidental damage. So I get a discounted screen replacement etc or could be a brand new device I receive. It’s not just extended priority technical support. Great videos Dave.
Great Video!! Can you help me with my question please! If i buy an apple product from England and using it in other country. Lets say in Australia! Am i going to get 6 years under consumer law? I am a bit lost there.
Not 100% sure. I think this is governed by your main country of residence. So if you actually live in the U.K. but travel and stay or live part time elsewhere then six years. Best check with Apple.
I don’t think you get the 3 years as a student anymore. This only applied to direct purchases from Apple too when it did but Apple care can be added to purchases elsewhere I believe.
We get 2 years full garentee in Denmark - applecare is only 3 years, as far as I know you can actually wait and buy Apple Care when your device is 1year 364 days old making the total actually 5 years shy a day, but I really never heard of it making a difference. I’ve always gotten great tech support even on a powerbook that was 10 years old that I actually bought used. I have never paid for Apple Care and don’t usually recomend it to others. I’ve never had a reason to be nervous about geting service, most of my apple devices (and there are alot!), I bought used. Been an Apple user since 1984
As for Tech support Dave, I've always been able to phone Apple and receive help over the phone and I never get AppleCare on my Mac's. I do however buy for my iPhone's as I consider them to be more prone to damage. Every time I've phoned Apple for help with my MacBook or iPad they don't even ask if I have Apple Care, they just help.
I’m aware of the Consumer law in UK, but am I correct in saying it only applies to the Retailer whom you bought it from? Or can you deal directly with the Manufacturer?
Also Apple care is worth considering if you buy iPhone X or MacBook of some form etc due to costs or accidental damage replacement. I didn’t on my base 8 but if I’d have bought and X I would have. Cost of the glass replacement on back is £450 without Apple care! Less so on iMac unless you have kids or pets who might break it!
An important point to note: Apple consumer law is only applicable if you purchased the item DIRECT from Apple themselves. If you purchased it from another retailer, like John Lewis, or PC World/Currys etc, they will tell you that you have to go back to the original place of purchase.... and good luck trying to get the same customer service regarding consumer law elsewhere! That's why I always buy direct from Apple now.
Thanks for the video I appreciate the information. One thing I don’t get though is with the six year law for the U.K. For example, I bought an iPad 2 years ago and after about a year the screen had the problem of a white spot when switched on, I was able to have it replaced through curry’s pc world as luckily I subscribed to their repair warranty as I paid a monthly subscription, however this six year U.K. law policy I could have had that sorted anyway by the sounds of it ? What I am saying what is the point of taking anyway subscription for an electrical product in the U.K. if you get six years effectively for free ? Anyone ?
@@geekanoids which could be tricky I would imagine, but it shouldn’t of been as the white spot problem was widely known as a manufacturer’s fault. I presume one might see consumer law as a back up, but I question if one has the assurance of it then to take out a manufacturers warranty would seem at least not so necessary in the U.K. compared to other countries ?
Apple give one year warranty not matter who you buy it from new. However, the second year is under consumer law and only applies to the place of purchase. So if you brought it from Apple then Apple will cover the repair or replacement. If your brought it from outside Apple then it is the place purchase who should now deal with your issue not Apple.
Not worth it for me. My ipad ended up breaking out of warranty. If I bought an iMac then yeah I’d get warranty but with my iPad I don’t get apple care. I take care of my ipad for 3/4 years. My old one is in perfect condition the only problem was the overheating.
"No service" issue is found in my iphone 8 plus. This issue is found within just 13 months of using. Not any damages is found. Apple service centre is demanding so much money for replacing it which is so disgusting.They also clearly not saying that what exactly happened with my device they just said it's a fault in somewhere the logic board. It seems like same cases as in iphone 7 was found. Complained many times but nobody is listening. Am I eligible for free replacement under consumer law. I'm from India.
I am not sure of the Consumer Law in India, you would be here. I would contact Apple and insist on a resolution to the problem. I would also advise you deleting your IMEI number from your comment, not something to share publicly.
@@geekanoids Thanx a lot for this reply sir. Please raise this issue to the apple because no one is trying to solve my issue not even senior executives. They are just saying that your phone is out of warranty and you have to pay this amount which is too high i.e., Rs. 38,000 (indian currency). My phone is just 13 months old so why would I pay this much money? Please help me sir from your side because I can't afford this much money again for the same. Can I get your email id so that I could sent you more details please. I will be highly obliged to you sir. Thanx for the consideration. I look forward to hearing from you.
@@geekanoids Sir, I want to add one more thing that they are giving just 90 days warranty for the replaced phone. I asked them that if the same problem will exist after 4-5 months then what will I do? They said that you will have to pay again that much money that was so horrible for me. I am really frustrated with the Apple and I am loosing faith with this company. Disgusting..!!!
justun chan true but I’ve sold loads of iPhones on gumtree(similar to eBay if your not from the UK) and they’ve always sold within 7 days, some even on the same day I made the ad or the next day. Another good thing about iPhones, very easy to sell 😁
@@geekanoids When got my IPhone SE 2020, I looked at various extended warranty plans, like Square Trade from Allstate, Upside, even USAA is offending plan to their customers. In the end, I bought Applecare + for $79
But if its apple fault, they need to fix it for free - so not sure what you're talking about. If the keyboard is damaged, because of them, and its a known issue, they need to replace it.
It does make sense to buy it for any macbook product because of the probably not well known feature: Apple replaces the battery within the coverage if its capacity drops below 80% of the design capacity. You can check it with iStat or Coconut Battery. If you count after this, most MacBooks drop below 80% just before 3 years which means before you are going to sell it you will get a fully refurbished battery (maybe you will get a brand new macbook due to the new glued in batteries they are not able to replace it very easily). Otherwise I don’t think AppleCare makes too much sense for the other products in the UK because of the 2 years default warranty.
I have a question I recently bought the 55” Sony xe900 tv and have connected to my av system pioneer vsx 832 which scales up to 4K. I currently run a WD player and Xbox one. If I was to purchase an Xbox one x as a replacement for the Xbox and run through the av system will it compromise the hdr 10 ?
Your old intro is back!! AppleCare (or the store's extended warranty purchase) is great for big ticket items such as MacBooks considering we don't upgrade them every year. I don't usually bother with smartphones as I upgrade on a yearly basis.
Considering the fact that outside the UK, consumer law ( only 2 years for electronic devices ) is just rubbish ( only if you can prove that the fault was there at the time of purchase ) and the 17% failing rates of Macbooks , the purchase of an extended warranty seems more and more logic. But 6 years of coverage is just insane .....
Apple care is a rip off. You pay $200 for it but if you need a replacement you’ll still pay $99 so what’s the again for apple care ? If you can just get phone insurance?? Useless and a waste of money
I always keep consumer law up my sleeve, especially at apple. A good example is that when I bought my 2017 MacBook Pro (with Apple Care), one of the keys had the infamous sticky key fault due to a manufacturing issue. So I went in (keeping in mind this is within the two weeks refund window of Apple's own policy), I asked them about it, they gave me the option to repair and I told them that I simply don't have 3 days to spare (this was when I was on my first semester at Uni), so had a lot of work to clear and genuinely had no time to wait for apple to mess about for 3 days. So I said that under consumer law it does say that I'm also entitled to a replacement given that the product is faulty due to the manufacturer/retailer. Guess what? Got a free replacement right there and then. Although I will say that apple care allows you to have the priority as you said. If you seek to get a repair online or a replacement online outside of Apple Care, they'd ignore you. So unfortunately the consumer law only seems to really work down the phone or in store from my experiences. Great video though! A lot of people need to learn about consumer law, especially if you're really into tech!
Hi Matt, thanks so much for sharing your experience with this.
My apple cares covers two cases of accidental damage. So I get a discounted screen replacement etc or could be a brand new device I receive. It’s not just extended priority technical support. Great videos Dave.
It's certainly useful for iPhones.
Great Video!! Can you help me with my question please! If i buy an apple product from England and using it in other country. Lets say in Australia! Am i going to get 6 years under consumer law? I am a bit lost there.
Not 100% sure. I think this is governed by your main country of residence. So if you actually live in the U.K. but travel and stay or live part time elsewhere then six years. Best check with Apple.
I don’t think you get the 3 years as a student anymore. This only applied to direct purchases from Apple too when it did but Apple care can be added to purchases elsewhere I believe.
Thanks for the update Richard.
We get 2 years full garentee in Denmark - applecare is only 3 years, as far as I know you can actually wait and buy Apple Care when your device is 1year 364 days old making the total actually 5 years shy a day, but I really never heard of it making a difference. I’ve always gotten great tech support even on a powerbook that was 10 years old that I actually bought used. I have never paid for Apple Care and don’t usually recomend it to others. I’ve never had a reason to be nervous about geting service, most of my apple devices (and there are alot!), I bought used. Been an Apple user since 1984
Thanks for sharing this.
When I bought my 2017 MacBook Pro, they said that I can't buy Apple Care at a later date.
As for Tech support Dave, I've always been able to phone Apple and receive help over the phone and I never get AppleCare on my Mac's. I do however buy for my iPhone's as I consider them to be more prone to damage. Every time I've phoned Apple for help with my MacBook or iPad they don't even ask if I have Apple Care, they just help.
Very true David and I agree AppleCare+ on the iPhone is a worthwhile product.
I’m aware of the Consumer law in UK, but am I correct in saying it only applies to the Retailer whom you bought it from? Or can you deal directly with the Manufacturer?
Great question Darren. I think it applies to both, retailer would be first call, manufacturer second.
@@geekanoids I believe it's only to the retailer, it's whom you have contracted with. The retailer will be contracted with Apple.
Also Apple care is worth considering if you buy iPhone X or MacBook of some form etc due to costs or accidental damage replacement. I didn’t on my base 8 but if I’d have bought and X I would have. Cost of the glass replacement on back is £450 without Apple care! Less so on iMac unless you have kids or pets who might break it!
Very valid point, thanks for adding.
An important point to note: Apple consumer law is only applicable if you purchased the item DIRECT from Apple themselves. If you purchased it from another retailer, like John Lewis, or PC World/Currys etc, they will tell you that you have to go back to the original place of purchase.... and good luck trying to get the same customer service regarding consumer law elsewhere! That's why I always buy direct from Apple now.
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Fantastic information will come handy, very much appreciated.
Awesome :D
Thanks for the video I appreciate the information.
One thing I don’t get though is with the six year law for the U.K. For example, I bought an iPad 2 years ago and after about a year the screen had the problem of a white spot when switched on, I was able to have it replaced through curry’s pc world as luckily I subscribed to their repair warranty as I paid a monthly subscription, however this six year U.K. law policy I could have had that sorted anyway by the sounds of it ?
What I am saying what is the point of taking anyway subscription for an electrical product in the U.K. if you get six years effectively for free ? Anyone ?
Yes, partially correct, but with consumer law claims you need to prove the fault was their at the time of manufacture.
@@geekanoids which could be tricky I would imagine, but it shouldn’t of been as the white spot problem was widely known as a manufacturer’s fault. I presume one might see consumer law as a back up, but I question if one has the assurance of it then to take out a manufacturers warranty would seem at least not so necessary in the U.K. compared to other countries ?
I agree. Much less of a need to take out the extra policy. I think many do for peace of mind.
Apple give one year warranty not matter who you buy it from new.
However, the second year is under consumer law and only applies to the place of purchase.
So if you brought it from Apple then Apple will cover the repair or replacement. If your brought it from outside Apple then it is the place purchase who should now deal with your issue not Apple.
Thanks for adding this.
What if I wanna get an I pad pro 10.5 rose gold at Best Buy does that count to the warranty
You will get a standard warranty from them, normally for the first year.
Geekanoids I want to get an I pad pro This year but my parents will say no it’s more like a birthday gift for me
Not worth it for me. My ipad ended up breaking out of warranty.
If I bought an iMac then yeah I’d get warranty but with my iPad I don’t get apple care. I take care of my ipad for 3/4 years. My old one is in perfect condition the only problem was the overheating.
Thanks for sharing this.
Geekanoids my things always break as soon as the warranty ends 😂
"No service" issue is found in my iphone 8 plus. This issue is found within just 13 months of using. Not any damages is found. Apple service centre is demanding so much money for replacing it which is so disgusting.They also clearly not saying that what exactly happened with my device they just said it's a fault in somewhere the logic board. It seems like same cases as in iphone 7 was found. Complained many times but nobody is listening. Am I eligible for free replacement under consumer law. I'm from India.
I am not sure of the Consumer Law in India, you would be here. I would contact Apple and insist on a resolution to the problem. I would also advise you deleting your IMEI number from your comment, not something to share publicly.
@@geekanoids Thanx a lot for this reply sir. Please raise this issue to the apple because no one is trying to solve my issue not even senior executives. They are just saying that your phone is out of warranty and you have to pay this amount which is too high i.e., Rs. 38,000 (indian currency). My phone is just 13 months old so why would I pay this much money? Please help me sir from your side because I can't afford this much money again for the same. Can I get your email id so that I could sent you more details please. I will be highly obliged to you sir. Thanx for the consideration. I look forward to hearing from you.
@@geekanoids Sir, I want to add one more thing that they are giving just 90 days warranty for the replaced phone. I asked them that if the same problem will exist after 4-5 months then what will I do? They said that you will have to pay again that much money that was so horrible for me. I am really frustrated with the Apple and I am loosing faith with this company. Disgusting..!!!
If you resell items a lot, Apple care helps push your item to be more desirable and easier to resell. Something to think about.
justun chan true but I’ve sold loads of iPhones on gumtree(similar to eBay if your not from the UK) and they’ve always sold within 7 days, some even on the same day I made the ad or the next day. Another good thing about iPhones, very easy to sell 😁
Very true.
Definitely worth it for the accidental damage coverage for me.
That is an added benefit.
So helpful thanks 👍
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Well after hearing about some of the recent problems about Apple products, I would definitely suggest getting Apple care. Great video Dave.
:D
@@geekanoids When got my IPhone SE 2020, I looked at various extended warranty plans, like Square Trade from Allstate, Upside, even USAA is offending plan to their customers. In the end, I bought Applecare + for $79
But if its apple fault, they need to fix it for free - so not sure what you're talking about.
If the keyboard is damaged, because of them, and its a known issue, they need to replace it.
It does make sense to buy it for any macbook product because of the probably not well known feature: Apple replaces the battery within the coverage if its capacity drops below 80% of the design capacity. You can check it with iStat or Coconut Battery. If you count after this, most MacBooks drop below 80% just before 3 years which means before you are going to sell it you will get a fully refurbished battery (maybe you will get a brand new macbook due to the new glued in batteries they are not able to replace it very easily). Otherwise I don’t think AppleCare makes too much sense for the other products in the UK because of the 2 years default warranty.
Thanks for adding this info Mario, very useful. Have a great week.
If I buy an apple Care plus from the USA .Then will it be valid in other countries
It should be, as I am quite certain it's an international warranty. You should check with the other countries you have in mind that it's supported.
I have a question I recently bought the 55” Sony xe900 tv and have connected to my av system pioneer vsx 832 which scales up to 4K. I currently run a WD player and Xbox one. If I was to purchase an Xbox one x as a replacement for the Xbox and run through the av system will it compromise the hdr 10 ?
So long as your VSX832 supports HDR throughput on the HDMI it should be fine.
So uk. Apple care is almost law for 5/6 years due to consumer law! Brilliant
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Wait what? If I'm a student I will get 3 year warranty?
Please do check with Apple, but that's what they told me.
Your old intro is back!! AppleCare (or the store's extended warranty purchase) is great for big ticket items such as MacBooks considering we don't upgrade them every year. I don't usually bother with smartphones as I upgrade on a yearly basis.
Thanks Liam :D
Considering the fact that outside the UK, consumer law ( only 2 years for electronic devices ) is just rubbish ( only if you can prove that the fault was there at the time of purchase ) and the 17% failing rates of Macbooks , the purchase of an extended warranty seems more and more logic. But 6 years of coverage is just insane .....
Thanks for sharing your opinion on this.
Only known John Lewis and Richer sounds to even acknowledge the 5 or 6 years warranty.
Very true.
3 years free anyway for students??
Best check with Apple but that was correct at the time of making this video.
6 years under Consumer Law!
Great video though!
Dont waste ur money fools! All units are by CONSUMER LAW covered for about 5 years. I urge u to look into this and dont pay these tight ass leeches!
Apple care is a rip off. You pay $200 for it but if you need a replacement you’ll still pay $99 so what’s the again for apple care ? If you can just get phone insurance?? Useless and a waste of money
Thanks for sharing your opinion on this.
CONSHUMUH kkk