How to set up a Deposit Policy Booking com

Does your hotel collect a damage deposit or other types of deposits at check in? In this video I show you step by step how to set up a check in Deposit Policy in the Booking.com Extranet.
Sometimes the hardest part about managing a hotel is knowing where to find answers to simple online questions and how to solve problems. The Booking.com Extranet houses a massive amount of data and sometimes finding what you need is tough to find.
(Video Referenced in this Video) Set up Automatic Pre Arrival Emails to all guests to remind them about your required deposit: • Simple Method for Easi...
Watch a great follow up to this video here on How To Set up a Deposit policy on Expedia: • How to Set Up a Deposi...
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[@marinaharvey7589]

Thank you for your help helpful videos! The website is very overwhelming and you information is very helpful. It’s almost impossible to reach somebody over the phone so watching your videos definitely one of the bonus of understanding the work with some features on the website 🎉

[@occupancyboost]

You're very welcome! I am glad the information is helpful! Please let me know if there are other areas you would like for me to produce videos for :-)

[@minhthanhduong1512]

Hey, tks for your sharing but can u make a video how to add bank details into a new account. I can’t find the category in the financial page 😢

[@occupancyboost]

Hello thank you for watching. What you are asking is not my field of specialty. Entering Banking information is something the owners handle privately since the information is confidential. If you want to set up direct debit you can do so under the finance tab. It could also be that the option to enter banking information may not appear until after you receive your first invoice. If none of this helps you I recommend reaching out to Booking support with your question.

[@delossantosaldjenn1203]

Hi do its just normal they ask for safety deposite even you already pay in booking com.im comfuse thank you

[@occupancyboost]

Hi, Deposits are paid for during check in at the hotel, they are not paid online. Entering them into the Extranet as I show in my video makes it so they appear when the person is paying online so they are aware there will be a deposit when they arrive to check in. Setting up the email to mention the deposit is an extra form of communication about the deposit they will have to pay when they arrive. Not all properties require a deposit. It depends on what the hotel wants to do. I hope this answered your question. If not let me know :-)

[@shakilahoke]

Hello! Thank you for the info. Are the payment options only in person options(the guest will transfer the $ themselves, or the card can only be charged in person for the deposit)?

[@occupancyboost]

you are welcome. Yes they are are only in person options.

[@juliadezwart2344]

Hi! Love your video. Unfortunately when I want to change my deposit payment, I can not choose my payment.... Only the amount. Can you help me?

[@occupancyboost]

Hi Julia, good to hear our video was helpful. Follow this path in the booking.com extranet Property>Policies>Damage Policy Options>click "Edit" click YES to the question: "Do your guests pay a damage deposit?" Once you click YES you will get a series of Options, one of them being how you wish to collect the deposit. Let me know if this helps 🙂

[@occupancyboost]

One additional thing that may be causing you issues is that the payment types that you chose are not one of the payment types that you are want for your deposit. Follow this path in the booking.com extranet Property>Policies>Guest Payment Options>click "Edit" --Make sure that the Payment Option you want for your Deposit is selected here as one of your accepted payment types. For example: if you only accept Cash Deposits then Cash must be selected as one of the forms of payment you accept.

[@quitetom18]

Or how can guest pay with credit/debit card in self check in

[@occupancyboost]

Hello they should be able to pay with whatever form of payment(s) you accept

[@quitetom18]

How can I collect Advance from guests before they check in?

[@occupancyboost]

Hello there is no way to collect in advance.