@@brighthousescents8987 I'm glad I'm not the only one bothered by it! But it is so strange they designed it that way! Thanks for watching and commenting! 💜💕
I agree with you completely. I think that Scentsy should not have released that warmer with that design flaw, and they should have let you return it without you having to pay for the shipping. SHAME ON SCENTSY! I find nothing funny about half the lights being out. If that was a first purchase for me, I would never do business with them again. They should just take this off the website in my opinion- do it right, or don’t do it at all. I definitely understand and agree with your disappointment.
@kimberlyvieira2133 thank you for understanding my frustration. They usually never have issues at all and are allowed to make mistakes for sure. Just wish they would get this figured out soon and make it right with everyone who has ordered it and prevent any confusion with this warmer going forward. Thanks for watching and commenting! 💜💕
I agree with you. I think alot of people will be very disappointed with this warmer. Scentsy totally misrepresented this warmer. Who wants a Christmas tree warmer that the all the bulbs don't light up. We work hard for our money and I don't care how much something cost. It is the principle of this. Shame on them for charging for product return on this! 😮
@cynthianoelting4991 yes very true! The principal of the situation matters the most. I love Scentsy. I truly don't believe they intended the warmer to be designed that way..but somehow that happened and it still got released! Just hope they make it right for anyone disappointed with it. Thanks so much for watching and commenting! 💜💕
I agree with you 100%. Scentsy should have posted that the tree does not light up all the way... And you definitely should not have to pay the 10 dollars to return it... With Scentsy being such a big company they should make sure their customers are completely happy. I'm sorry this happened to you.
@@lisaklein6061 I'm still hoping they will take care of it for everyone who has already purchased it and hopefully make it more known that it is designed that way! Thank you so much for watching and commenting! 💜💕
I totally agree that is a design flaw and I’m disappointed in Scentsy’s response. I am glad people are leaving honest reviews on the website. Thank you for sharing your experience! ❤
I was holding out hope Scentsy would take care of this issue and do something for everyone who purchased it, but I'm pretty disappointed they still haven't. Yes, thankfully, the reviews on the website are showing up now, so I hope that at least helps people know about the design flaw before they buy it! Thanks so much for watching and commenting! 💜💕
@KimKersey1 Yes, I definitely think it just somehow got created and released with this design flaw. I don't think they really intended for it to not light up all the way. Hopefully they realize it soon and do something about it. Thanks so much for watching and commenting! 💜💕
Very valid frustration and 100% agree, especially hearing Scentsy’s response. Not cool. Definitely needs to be shared to bring awareness to function or dysfunction of this warmer. Thank you.
@juliebngracieandolive6750 Yes, I definitely hope the word gets out so everyone is aware of this issue before it's purchased! I think most people definitely would not purchase it if they are aware of the design flaw before purchasing it. Thanks for watching and commenting! 💜💕
I agree with you COMPLETELY. I’ve been in situations like this with random places in my life where it seemed as if nobody could help me….so I call the top people in charge. Why not? It’s the principle. I appreciate you being honest and you have a right to feel the way you do.
@maggieberto6601 thank you for validating my feelings about this. Just really bothers me for my customers who won't understand this design and shouldn't have to pay to send it back if unhappy. Yes, it is important to let people in charge know.. otherwise they dont know how we feel and they can't improve or try to correct their mistake. Thanks for watching and commenting! 💜💕
Yesss that part drives me crazy!! If a customer simply decided they didn't like the warmer, that would be one thing. But it's deceiving, in my opinion. The return shipping should be free, at least. A customer would still have to take the time to box it back up and return it. Hopefully, they make it right once it's brought to their attention! Thank you for watching and commenting! 💜💕
@Hollieford89 I am hoping once this is brought to their attention they will acknowledge their mistake and make it right! Thanks for watching and commenting! 💜💕
Yes, totally agree, and thank you - I’m glad to hear someone else voice it. I had planned to buy, then noticed as I filled my cart that the top lights were off. I decided to pass for myself for that reason but my sister had expressed interest so I got it for her. When I told her I already ordered for her, and explained why I skipped it, she was bummed because she hadn’t noticed that and had already ordered one herself. Now we both have one and I guess will make the best of it as is - we are thinking fairy lights inside of it for general Christmas decor - but absolutely, it’s a warmer and it should fully light up, just like you’d want your actual Christmas tree to look. I expect there will be many customer complaints in the coming months about this warmer. The full size is beautiful but the price difference makes it a no-go for some people. This should’ve been an equally beautiful and functional, smaller sized and priced, version.
@AmandaTheWaxNerd oh no I'm sorry yall have to do that and are disappointed. I'm still holding out hope Scentsy will make it right and do something for the customers who bought one. It really is ridiculous and never should have been designed that way. The fairy lights is a good idea though! Thanks so much for watching and commenting!! 💜💕
Hi! New subscriber here! I completely agree with you on this warmer. I was watching a Scentsy director who mentioned that only half of the tree lit up. I thought that was very strange and no longer wanted to purchase it. They absolutely need to make it known to customers on the website. Thank you for your candidness! 😊
@laura10777 Thank you for subscribing!! 🎉 I'm glad other consultants are out there spreading the word about it.. even though I do think it's Scentsy"s responsibility to make sure everyone is aware beforehand, instead of us consultants. Thank you so much for watching and commenting! 💜💕
I almost added this to my cart and then noticed the picture that you mentioned where the top half doesn’t light up. I decided not to purchase because of that. I agree with you. I don’t find it to be a “funny” thing and think It’s very disappointing that they would release something like this. I would be upset if my 7.5 foot Christmas tree wasn’t lit at the top too 🤣
@AlyssaMartin8 right! It's not funny at all..in fact, I had a tree that didn't light at the top when the top lights went out after a few years, and it was so frustrating. It just reminds me of that time. I definitely don't want a warmer like that 😂 It's a little embarrassing and disappointing when customers ask me if that's really how Scentsy designed it! Glad you looked at the 2nd picture and were aware before you ordered it! Hopefully, they make it right with customers. Thanks so much for watching and commenting! 💜💕
@frag_g thank you for watching! I'll always be honest. Scentsy can't be perfect, so it's ok. Mistakes happen. It's just important that we all try to find a solution or at least let others know. Thanks for commenting! 💜💕
I agree with you completely! I too am a consultant and I did not realize that. Thank you for sharing. Definitely a design flaw. Not many people, I know, would want a half lit tree. I don't see you as being negative. I sometimes feel with the Scentsy culture that you can never say anything against or constructive without coming across negative and that doesn't seem right to me. No company is perfect. So I appreciate your honest opinion rather than saying everything is wonderful all the time which just isn't realistic. Shannon 😊 (new subscriber)
@smileshan1000 Thank you so much for being understanding! Yessss... Sometimes, Scentsy culture and the Scentsy community can make me feel like I have to keep my opinions to myself. But you're right. No company can be perfect, and it's important to share what we wish would change or how we feel. Often, Scentsy groups on facebook will turn off commenting if you say anything slightly constructive, if the group admins view it as negative. Drives me crazy. I promised myself my youtube channel wouldn't be like that. I won't allow just pure negativity, but honesty and constructive criticism is different. Thank you so much for subscribing, watching, and commenting! 💜💕
@smileshan1000 Yes, you feel silenced and like you can't even express your feelings. In my opinion, that is also being negative, to not allow people to express how they feel (to a certain extent). 💜
@judycollins4392 you're welcome! I think most of us consultants just didn't realize it. I saw the picture, but I still didn't believe it and still purchased it lol 😆 It's just hard to believe that's the way Scentsy actually chose to design it. Thanks so much for watching and commenting! 💜💕
I'm glad you made this video. I thought mine was defective. I was so excited to add this to my Christmas decor in my bathroom and what a letdown. I ran to the internet to see what the deal is. I decided to splurge and get this and it looks so bad 👎
@LetiBettie I'm so sorry. I still can't believe Scentsy has stayed silent and not addressed this issue. Very disappointing. A lot less people would be disappointed if they would at least make it very known. You can return it but not for free. I didn't return mine because I was told by support it would cost $10 to return, another $10 to ship a different mini warmer but the mini warmer I exchanged it for had to be a regular priced $25 mini warmer, when I paid $30 for this one. That is ridiculous. So, all in all, it wouldn't have been worth it to return it. And that is beyond disappointing. There is absolutely no reason Scentsy had to create a warmer like this. The dish area that holds the wax is preventing the light from traveling to the top lights on the warmer...but they could have designed it differently or left the dish area clear. It is definitely a design flaw! So sorry you were disappointed. It would have been absolutely adorable if they would have designed it correctly. 💔
@deborah7121 you're welcome! Yes, I agree. I would offer free returns and remove them from the website if it was my company, but I don't know what they will decide to do. Scentsy has always been great about things like this, so maybe they will! Hopefully, once it's brought to their attention, they make it right. Thanks so much for watching and commenting! 💜💕
I notice on the Scentsy website it does have a picture of it half lit up...I did not see that before I ordered it or I never would have got it. I also ordered the Vintage Estate Haunted House Warmer and the cover of the wax dish (which is a piece of the roof) does not sit on the wax dish properly (the chimney of the house is in the way). I sent it back and got another one and it fits the same. So a bad year for design flaws. Expensive stuff to have these things happen.
@sharonpaynter7814 yeah the pictures on the website are still misleading because some people don't even view all the pictures before they order, and honestly, who would believe it was designed to only light up halfway lol 🤣 oh no that's so sad about the haunted house warmer! I had not heard about that! That's so frustrating. I'm so sorry. Yes, their products are more on the expensive side and usually that price is reflected in their high quality and fantastic customer service. For the most part, I love everything I receive, but I agree lately I have been disappointed about a few things. I hope they sort it all out. Thanks for watching and commenting! 💜💕
@libbyslife3813 I'm so sorry. I hate that for anyone who has purchased this warmer. It's very sad that they deliberately designed it that way ehen they could have designed it better! I had high hopes Scentsy would make it right, but unfortunately, they just chose not to. I'm sorry for the disappointment! Thanks for watching and commenting! 💜💕
@SWMOWoodsman I'm so glad you know now! I'm so disappointed too! It would have been one of my favorite mini warmers if it didn't have this design flaw. I really do hope they fix it and re-release it in the future. Thanks for watching and commenting! 💜💕
I 100% agree! I feel the company can also put out for the label. Im surprised you don't have the option to speak to a manager who may be able to do more. This would drive me crazy 😅 like a bulb is out in the string and i need to spend hours finding it. 🙈
@Jenny.May.Scensty there may be a supervisor but she really gave me no other options and didn't offer speaking to anyone else. It is odd to me that she couldn't take some sort of complaint report and submit that to a supervisor or someone else, but she made it sound like she couldn't. Yes, when a string of lights half goes out, that drives me crazy!! Thanks for watching and commenting! 💜💕
See I could even purchase the full size version, because there are “holes” on the tree where I think they should have put a Christmas light. For the price point, I expected more.
@@dionnemason1400 I agree! Just in general, with Scentsy, I think most people would expect more. Most people just can't believe they really chose to design it this way and then actually release it this way! Thanks so much for watching and commenting! 💜💕
im not getting this one and TY so VM for pointing this out.. i think i saw it in your other video or someone elses video.. having the upper mini bulbs there just for decoration is SO misleading.. i wd be embarassed to have it at my booth, they get home and no light, just bulb and i know they wd be very upset.. so im not selling anything misleading....i really am shocked about this situation.. ty for have the guts to do this video, i just started watching your videos and LOVE them.. please keep up the GREAT work....and i Love how down-to- earth u are...
@jodywatts2103 aw thank you very much for the sweet comments! It is very misleading. I'm glad you're aware now so you don't buy it and be disappointed. It is embarrassing it was designed that way. Hopefully, Scentsy takes care of it! Thanks so much for commenting and watching! 💜💕
I was on the fence about getting this warmer, but I definitely won't now! Thank you for being transparent and honest! Speaking of warmers, I got the Color Me Pumpkin warmer, and I hate it; the pumpkin where the wax goes is oddly shaped with a strange lip. You can't get cooled wax out, hard to clean, etc. Just wondering if this has been anyone else's experience?
@joecallis3474 glad you know now before you order it! The color me pumpkin dish is definitely different. I have struggled a little bit to change the wax. It works better for me to change the wax while the wax is hot and melted with either a small cotton clean up or a few cotton balls. Usually I like to use a paper towel but that didn't work well for that particular dish. Hope that helps a little, even though I feel like that dish may just be more of a struggle than traditional dishes. Thanks so much for watching and commenting! 💜💕
Thank you for letting us know! I was thinking of purchasing this warmer but I don’t like the look of it with half of the lights out. Scentsy Needs to somehow let people know about that like you said!
@belindafischer2920 I'm glad you are aware before you buy it! Yes they definitely need to make sure everyone knows exactly how it looks before they buy it because you would definitely assume it completely lights up like a tree! Thank you for watching and commenting! 💜💕
@monicaruiz1310 the full size one should light up all the way, but yeah, this mini one is deceiving, in my opinion, since it doesn't. I think most people will not order this one if they know what it truly looks like when lit. Thanks for watching and commenting! 💜💕
I agree with you! I dont think it should have even been released that way. Definitely wouldn't think its funny as I wouldn't want a Christmas tree in my own home to be half lit. Thanks for the heads up on this, I will not be purchasing
I agree. Being half-lit just isn't funny to me. I'm still shocked it actually got designed and released this way! Hopefully, they make it right once it's brought to their attention! Thanks for watching and commenting! 💜💕
@rosab7372 yesss it would be so adorable!! I hope they take care of everyone who ordered this one and want to return it and fix the issue and redesign it in the future! Thanks for watching snd commenting!🎄💜💕
This is the 3rd warmer with an “issue” for lack of a better word. I, too, am a consultant. Support can indeed let those higher up about the problem. I’ve been told that many times. Something is not right with the company right now. I’ve been a consultant for over 11 years. Never before were there this many issues with products.
@janreeves790 I don't want to believe that, but I, too, have noticed things lately that seem odd. I really hope they take care of everything and get things sorted out. They are definitely allowed mistakes, but they have always been fantastic about handling issues. Hopefully they come up with a solution for this warmer and don't just ignore the obvious issue! Thanks for watching and commenting! 💜💕
I really wanted the mini or the full but yeah when I saw the photo for the mini I was so confused... it looks weird half lit - why would Scentsy make it like that? Then I was looking at the full and decided not to get that one either because it would've been so much nicer if the star lit up too. Very disappointing
@arasren5695 you're so right! I do wish the star lit up too on the full size one but I'm at least happy it lights up the whole way around the tree. I have no idea why scentsy chose to make the mini like that when they had plenty of other options to design it to make it light up all the way! Glad you realized it before you bought it!! Thanks for watching and commenting! 💜💕
@@2julsofmine I agree! I think most people are pretty disappointed in this warmer, as well as the way Scentsy has handled customer's disappointment after purchasing it. 😕 Thanks for watching and commenting! 💜💕
Personally... I found it weird and thought why didn't they do a clear dish... however to play both sides I normally don't keep my mini warmers on 24-7 and it really does look cute in the kitchen as a decor warmer when it's not turned on. I like mine but I will admit that I do advise my customers before they purchase it that it doesn't fully light up and if that's what they are looking for I'd be more than willing to recommend another warmer.
@jana.mallory Thank you for letting your customers know! Right! I agree. It is absolutely adorable!! That's why I ordered it even though I knew from that one pic, there was a possibility it didn't light up all the way, and I was hoping the picture was wrong. Just another reason why I'm disappointed because I want to use it and love it, but I just can't enjoy it half lit. I'm really hoping they redesign it in the future! I'm totally fine with them keeping it available for anyone who wants it as is... Just wish they would make it extremely clear that it doesn't light up all the way to avoid confusion and disappointment. Thanks so much for watching and commenting! 💜💕
I'm not into this warmer, nor did I get the full size one. I would be upset if I was expecting all the light to light up & they didn't. I think Scentsy should pay for the shipping to let you exchange it. I got something one time defective & customer care wouldn't help me b/c I'm not a consultant. Once I complained to my consultant, they some what fixed the issue, but not totally. I was upset with Scentsy for not fixing my issue all the way. I believe companies are out there to make money & don't what to help when it comes to losing money or the person just is lazy & doesn't want to do their job.
@krmievans oh no, I'm so sorry to hear about your experience. I've never had an issue with scentsy before, and they have always handled issues, especially damaged or defective issues for me and my customers, generously and easily. If you ever have an issue again, let me know, and I'll definitely call scentsy for you and make sure to get some sort of resolution, especially if concerns a defective item on their part! I'm hoping they come through and make this issue right with anyone who ordered this warmer. Thank you so much for watching and commenting! 💜💕
When I watched your other video I thought right away that looked like a string of lights went out on a real tree. I agree with you that this is a design flaw and I would be extremely unhappy with this warmer. Extremely unfair that you would have to pay to ship this back.
@KiaraLemmone it is unfair. 😕 I hate it for everyone who purchased it and are disappointed. I tried to leave a review for this warmer on their website last week and they have yet to post it. There are no reviews for this warmer which is odd. If they would post the review at least people would see that and know it doesn't light up all the way! If they continue not posting bad reviews for others to see and don't acknowledge the issue in a news article I'm going to be extrememly disappointed in scentsy. I really think they should allow everyone to return them for free but at the very least they need to acknowledge the issue. Thanks for watching and commenting! 💜💕
I would be very upset if they didn't post the review because it was negative. I think I would contact them again at that point and ask why they are not posting the negative reviews.
@KiaraLemmone yes! I'm calling tomorrow for a separate issue and I'm going to inquire about that as well! It's very frustrating. Hopefully consultant support will be more aware of the issue this time and maybe just maybe they will say they are working on a solution! 💕
I wish I had seen this video two days ago before I ordered this as a gift. Ugh. At least I got it 1/2 price. But yeah I don’t feel comfortable giving this as a gift.
@heatherlubash3730 oh no, I'm so sorry! This is why I've been begging Scentsy to put something on the website stating this warmer only lights up halfway! I also wrote 2 negative reviews on the website last week for this specific warmer, and neither one has been posted! It's also odd there are no other reviews for this warmer on their website. At least if they would show the reviews more people would be aware of this! But, I can only assume they are deliberately hiding the reviews. To say I'm disappointed in Scentsy about this is an understatement. I really thought they would have come up with some sort of solution, or at least acknowledge the issue by now. I hope you'll consider calling Scentsy to at least voice your disappointment even if you decide to keep it 😕 Sorry this happened, but I do appreciate you watching and commenting! 💜💕
@heatherlubash3730 I don't know that they deliberately are but I wrote 2 negative reviews and neither are visible and there are no other reviews at all. So I would assume that they just aren't approving them. Very disappointing 😕
@@Imar5d I agree! I'm glad you knew about the issue and passed on it to avoid disappointment! It's just sad it was designed that way and that Scentsy still hasn't done anything about it. Thanks for watching and commenting! 💜💕
Oh mama! I’m so sorry about your experience with the mini-warmer. I just had my first truly disappointing warmer and consultant experience. I was a costumer for more than 16 years before becoming a consultant. I always heard consultant support was so accommodating. That has not been my experience. Telling you to use it as a $30 decor piece. The marketing is deceiving. I love scentsy warmers because of their design quality. But man lately they have had Q/A issues. I don’t think your upset is irrational at all. It’s a defective design that was not disclosed. Hope they make it right.
@StacysSagas oh no, I'm sorry you have had a disappointing experience too! 😕 It is deceiving! What makes it worse is I left a review on the website for this warmer several days ago. I gave 1 star, and explained why. That review has not been approved. In fact, there are no reviews on it, which I find odd. I have never had a review take so long to appear on the website. I truly hope they are not preventing bad reviews from being shown. If they aren't going to put on the website, it only lights up halfway, they should at least let people read about it in the reviews. Disappointing and frustrating for sure. Thanks for watching and commenting! 💜💕
@bleeka325 I did leave a one-star review on the website for this specific warmer and explained why. But that review has not been approved and is not showing up yet. There were no other reviews about it showing either. It's hard to believe no one else has left a review about it yet. I hope they allow it to be visible, so hopefully, people will read it before purchasing! Thanks so much for watching and commenting! 💜💕
@@TheScentsLady if your review has not been approved yet I bet there are more that have not been approved yet as well. I bet multiple bad reviews will get their attention
They just recalled the sunflower bouquet warmer so maybe they'll recall this one. It's a kot to pay for something that doesn't light all the way up. Disappointing for sure
@SpanishHalo I saw that! I hope there will be an announcement soon about the Merry Little Christmas Mini Warmer! They haven't done anything to warn people it only lights up halfway. They have chosen not to publish my one-star review on their website on this specific warmer, which would at least warn customers. So, at this point, they should make it right with every customer who's disappointed in this warmer! Thanks for watching and commenting! 💜💕
Definitely poor design on the tiny Christmas Tree - also the Santa face warmer in the whiff box this month too. Looks hard to get wax out, plus too closed up especially if you have it plugged in to an outlet - I can’t imagine any throw from it and the black brows 😂 they should really match his beard 😂😂😂
@Lifesagifteveryday Oh. My. Gosh. The black brows! I didn't even really notice that, and now I can't unsee it! 😂🤣😂🤣 That's hilarious. It should match his beard. Oh well I guess...I'd rather take that over a half-lit Christmas tree haha 🤣😆 Thanks for watching and bringing the eyebrows to my attention! 😂💜💕
@@TheScentsLady I don’t think Scentsy was happy with that Santa face warmer and that’s why it became an “exclusive” item. A lot of people are saying it doesn’t fit on a table top base. Why send out something that doesn’t fit the table top base? Sad they are doing stuff like this. The consultants will have to deal with angry customers and probably shell out their own money for replacing/shipping fee. It’s not right.
@Lifesagifteveryday in my Holiday haul video I tried and couldn't get the Saint Nick mini to fit on a tabletop base either!! I thought it was just mine made wonky, but that's so sad to hear others are having the same issue!! That would be another design flaw and definitely shouldn't have to pay to return it if they are unhappy with it not being able to be used on a tabletop base! Hopefully, Scentsy corrects all these issues and makes it right. 😕
Oh my gosh, I said right away the black brows turned me off of that warmer. I mentioned it on someone elses video but I think I was the only one that it bothered. Nice to see I am not the only one.
@KiaraLemmone it doesn't bother me like the mini Christmas tree only lighting up halfway but I do think it was a poor choice to do black eyebrows. I don't know why they chose to do that? I didn't really notice it until it was brought to my attention and now I can't unsee it lol 🤣
@belindafischer2920 I am confused and surprised it got released this way too, especially since the full-size version lights up all the way. Thanks for watching and commenting! 💜💕
@belindafischer2920 yeah I don't know how the design team with Scentsy works, but there had to have been someone that realized it had a design flaw lol. 😂 Or someone that should have realized it before it actually hit the website!
Yes they most certainly can. I've been waiting for them to do something about this warmer. Very disappointed they haven't done anything yet for everyone who purchased it.
@Hollieford89 apparently they aren't going to put a disclaimer. But I called Scentsy the other day and informed them my negative reviews of this warmer on the website weren't getting approved..and those magically are now appearing on the website! So at least people can go and read the reviews now!
@@cmobannon I agree. I loved it so much until I realized it really only lit halfway. I'm still salty about it and still can't believe scentsy hasn't done anything for the people who purchased one. I can't believe they haven't even addressed the issue. 😒
I agree. 😕 I hope consultants spread the word so more people are aware of how it looks before they buy it. But I know there will still be many disappointed customers. I still think Scentsy may make it right in the end and take care of it. Thanks for watching and commenting! 💜💕
@@TheScentsLady Well I will definitely call about it because I am a consultant so yes let’s spread the word! That’s what needs to be done. I don’t understand who would like it like that really and why they thought it was OK? Very strange. But I will call right now in fact.
@@TheScentsLady of course, that isn’t right! I told them that they are going to have a lot of disappointed customers and this will create a lot of confusion! I got Pretty much the same response that you got from them but hopefully if people keep calling they will do something, this just doesn’t make any sense to me at all!
@belindafischer2920 thank you for letting them know! I do think the more people express their disappointment, the better chance Scentsy may do something to remedy the situation. 💕
@tammytolbert5499 😂 right! The dreaded string lights that always seem to halfway go out after you just got the whole tree decorated! Thanks for watching and commenting! 💜💕
@Hollieford89 it definitely had the potential to be one of my favorite mini warmers. It really is adorable. Just disappointed it would have been designed this way! Hopefully, they will redesign it for the future and let customers return this one for free. 💜💕
I’m completely with you. It’s ridiculous that all the lights don’t light up.
@@brighthousescents8987 I'm glad I'm not the only one bothered by it! But it is so strange they designed it that way! Thanks for watching and commenting! 💜💕
Thank you for your honesty and transparency. It’s often lacking with consultants.
@40escologne of course. I'll always say how I feel lol. Thank you for watching and commenting! 💜💕
I agree with you completely. I think that Scentsy should not have released that warmer with that design flaw, and they should have let you return it without you having to pay for the shipping. SHAME ON SCENTSY! I find nothing funny about half the lights being out. If that was a first purchase for me, I would never do business with them again. They should just take this off the website in my opinion- do it right, or don’t do it at all. I definitely understand and agree with your disappointment.
@kimberlyvieira2133 thank you for understanding my frustration. They usually never have issues at all and are allowed to make mistakes for sure. Just wish they would get this figured out soon and make it right with everyone who has ordered it and prevent any confusion with this warmer going forward. Thanks for watching and commenting! 💜💕
I agree with you. I think alot of people will be very disappointed with this warmer. Scentsy totally misrepresented this warmer. Who wants a Christmas tree warmer that the all the bulbs don't light up. We work hard for our money and I don't care how much something cost. It is the principle of this. Shame on them for charging for product return on this!
😮
@cynthianoelting4991 yes very true! The principal of the situation matters the most. I love Scentsy. I truly don't believe they intended the warmer to be designed that way..but somehow that happened and it still got released! Just hope they make it right for anyone disappointed with it. Thanks so much for watching and commenting! 💜💕
I agree with you 100%. Scentsy should have posted that the tree does not light up all the way...
And you definitely should not have to pay the 10 dollars to return it... With Scentsy being such a big company they should make sure their customers are completely happy.
I'm sorry this happened to you.
@@lisaklein6061 I'm still hoping they will take care of it for everyone who has already purchased it and hopefully make it more known that it is designed that way! Thank you so much for watching and commenting! 💜💕
I totally agree that is a design flaw and I’m disappointed in Scentsy’s response. I am glad people are leaving honest reviews on the website. Thank you for sharing your experience! ❤
I was holding out hope Scentsy would take care of this issue and do something for everyone who purchased it, but I'm pretty disappointed they still haven't. Yes, thankfully, the reviews on the website are showing up now, so I hope that at least helps people know about the design flaw before they buy it! Thanks so much for watching and commenting! 💜💕
Ty for ur honesty. Scentsy should offer these warmers at a discounted price with full disclosure.
@@LeticiaWorboys yes I agree!! Definitely needs full disclosure for sure. Thanks for watching and commenting! 💜💕
I agree completely. This looks like a design flaw, I would want to return it if I had ordered it. Thank you so much for this review ❤
@KimKersey1 Yes, I definitely think it just somehow got created and released with this design flaw. I don't think they really intended for it to not light up all the way. Hopefully they realize it soon and do something about it. Thanks so much for watching and commenting! 💜💕
Very valid frustration and 100% agree, especially hearing Scentsy’s response. Not cool. Definitely needs to be shared to bring awareness to function or dysfunction of this warmer. Thank you.
@juliebngracieandolive6750 Yes, I definitely hope the word gets out so everyone is aware of this issue before it's purchased! I think most people definitely would not purchase it if they are aware of the design flaw before purchasing it. Thanks for watching and commenting! 💜💕
I agree with you COMPLETELY. I’ve been in situations like this with random places in my life where it seemed as if nobody could help me….so I call the top people in charge. Why not? It’s the principle. I appreciate you being honest and you have a right to feel the way you do.
@maggieberto6601 thank you for validating my feelings about this. Just really bothers me for my customers who won't understand this design and shouldn't have to pay to send it back if unhappy. Yes, it is important to let people in charge know.. otherwise they dont know how we feel and they can't improve or try to correct their mistake. Thanks for watching and commenting! 💜💕
Thank you for this video. It’s crazy that is $30 plus $10 Shipping and then $10 more to return it that’s crazy
Yesss that part drives me crazy!! If a customer simply decided they didn't like the warmer, that would be one thing. But it's deceiving, in my opinion. The return shipping should be free, at least. A customer would still have to take the time to box it back up and return it. Hopefully, they make it right once it's brought to their attention! Thank you for watching and commenting! 💜💕
Yea they being greedy now! Like its their mistake they can afford to give free returns
@Hollieford89 I am hoping once this is brought to their attention they will acknowledge their mistake and make it right! Thanks for watching and commenting! 💜💕
Yes, totally agree, and thank you - I’m glad to hear someone else voice it. I had planned to buy, then noticed as I filled my cart that the top lights were off. I decided to pass for myself for that reason but my sister had expressed interest so I got it for her. When I told her I already ordered for her, and explained why I skipped it, she was bummed because she hadn’t noticed that and had already ordered one herself. Now we both have one and I guess will make the best of it as is - we are thinking fairy lights inside of it for general Christmas decor - but absolutely, it’s a warmer and it should fully light up, just like you’d want your actual Christmas tree to look. I expect there will be many customer complaints in the coming months about this warmer. The full size is beautiful but the price difference makes it a no-go for some people. This should’ve been an equally beautiful and functional, smaller sized and priced, version.
@AmandaTheWaxNerd oh no I'm sorry yall have to do that and are disappointed. I'm still holding out hope Scentsy will make it right and do something for the customers who bought one. It really is ridiculous and never should have been designed that way. The fairy lights is a good idea though! Thanks so much for watching and commenting!! 💜💕
Hi! New subscriber here! I completely agree with you on this warmer. I was watching a Scentsy director who mentioned that only half of the tree lit up. I thought that was very strange and no longer wanted to purchase it. They absolutely need to make it known to customers on the website. Thank you for your candidness! 😊
@laura10777 Thank you for subscribing!! 🎉 I'm glad other consultants are out there spreading the word about it.. even though I do think it's Scentsy"s responsibility to make sure everyone is aware beforehand, instead of us consultants. Thank you so much for watching and commenting! 💜💕
I almost added this to my cart and then noticed the picture that you mentioned where the top half doesn’t light up. I decided not to purchase because of that. I agree with you. I don’t find it to be a “funny” thing and think It’s very disappointing that they would release something like this. I would be upset if my 7.5 foot Christmas tree wasn’t lit at the top too 🤣
@AlyssaMartin8 right! It's not funny at all..in fact, I had a tree that didn't light at the top when the top lights went out after a few years, and it was so frustrating. It just reminds me of that time. I definitely don't want a warmer like that 😂 It's a little embarrassing and disappointing when customers ask me if that's really how Scentsy designed it! Glad you looked at the 2nd picture and were aware before you ordered it! Hopefully, they make it right with customers. Thanks so much for watching and commenting! 💜💕
Thanks for sharing the good, bad, and ugly. Appreciate your candidness.
@frag_g thank you for watching! I'll always be honest. Scentsy can't be perfect, so it's ok. Mistakes happen. It's just important that we all try to find a solution or at least let others know. Thanks for commenting! 💜💕
I totally agree with you a million percent!!!!!!! Well said!!!!!!! What a shame!!!!!!!!! Michael
@@michaelhudecek2778 thank you for watching and commenting! 💜
I agree with you completely! I too am a consultant and I did not realize that. Thank you for sharing. Definitely a design flaw. Not many people, I know, would want a half lit tree.
I don't see you as being negative. I sometimes feel with the Scentsy culture that you can never say anything against or constructive without coming across negative and that doesn't seem right to me. No company is perfect. So I appreciate your honest opinion rather than saying everything is wonderful all the time which just isn't realistic. Shannon 😊 (new subscriber)
@smileshan1000 Thank you so much for being understanding! Yessss... Sometimes, Scentsy culture and the Scentsy community can make me feel like I have to keep my opinions to myself. But you're right. No company can be perfect, and it's important to share what we wish would change or how we feel.
Often, Scentsy groups on facebook will turn off commenting if you say anything slightly constructive, if the group admins view it as negative. Drives me crazy. I promised myself my youtube channel wouldn't be like that. I won't allow just pure negativity, but honesty and constructive criticism is different. Thank you so much for subscribing, watching, and commenting! 💜💕
@@TheScentsLady yes, they turn off comments!! I have seen that too! Very frustrating!
@smileshan1000 Yes, you feel silenced and like you can't even express your feelings. In my opinion, that is also being negative, to not allow people to express how they feel (to a certain extent). 💜
@@TheScentsLady totally agree!
I'm a consultant and did not even notice that, thank you
@judycollins4392 you're welcome! I think most of us consultants just didn't realize it. I saw the picture, but I still didn't believe it and still purchased it lol 😆 It's just hard to believe that's the way Scentsy actually chose to design it. Thanks so much for watching and commenting! 💜💕
I'm glad you made this video. I thought mine was defective. I was so excited to add this to my Christmas decor in my bathroom and what a letdown. I ran to the internet to see what the deal is. I decided to splurge and get this and it looks so bad 👎
@LetiBettie I'm so sorry. I still can't believe Scentsy has stayed silent and not addressed this issue. Very disappointing. A lot less people would be disappointed if they would at least make it very known. You can return it but not for free. I didn't return mine because I was told by support it would cost $10 to return, another $10 to ship a different mini warmer but the mini warmer I exchanged it for had to be a regular priced $25 mini warmer, when I paid $30 for this one. That is ridiculous. So, all in all, it wouldn't have been worth it to return it. And that is beyond disappointing. There is absolutely no reason Scentsy had to create a warmer like this. The dish area that holds the wax is preventing the light from traveling to the top lights on the warmer...but they could have designed it differently or left the dish area clear. It is definitely a design flaw! So sorry you were disappointed. It would have been absolutely adorable if they would have designed it correctly. 💔
Thanks for the heads up. I agree with you and would be disappointed if I ordered this warmer. They need to be recalled due to a design flaw.
@deborah7121 you're welcome! Yes, I agree. I would offer free returns and remove them from the website if it was my company, but I don't know what they will decide to do. Scentsy has always been great about things like this, so maybe they will! Hopefully, once it's brought to their attention, they make it right. Thanks so much for watching and commenting! 💜💕
I notice on the Scentsy website it does have a picture of it half lit up...I did not see that before I ordered it or I never would have got it. I also ordered the Vintage Estate Haunted House Warmer and the cover of the wax dish (which is a piece of the roof) does not sit on the wax dish properly (the chimney of the house is in the way). I sent it back and got another one and it fits the same. So a bad year for design flaws. Expensive stuff to have these things happen.
@sharonpaynter7814 yeah the pictures on the website are still misleading because some people don't even view all the pictures before they order, and honestly, who would believe it was designed to only light up halfway lol 🤣 oh no that's so sad about the haunted house warmer! I had not heard about that! That's so frustrating. I'm so sorry. Yes, their products are more on the expensive side and usually that price is reflected in their high quality and fantastic customer service. For the most part, I love everything I receive, but I agree lately I have been disappointed about a few things. I hope they sort it all out. Thanks for watching and commenting! 💜💕
I would add a review on the website on this warmer.
@@81Michellek very good idea. I'll go do that now. Thank you for watching and commenting! 💜💕
I was sincerely upset when I plugged mine in and it only lit up halfway. I thought it was defective and then realized the wax spot blocks the light 😩
@libbyslife3813 I'm so sorry. I hate that for anyone who has purchased this warmer. It's very sad that they deliberately designed it that way ehen they could have designed it better! I had high hopes Scentsy would make it right, but unfortunately, they just chose not to. I'm sorry for the disappointment! Thanks for watching and commenting! 💜💕
I’m glad I saw this before I purchased it. Dang it, I really wanted it too. Hopefully Scentsy sees these complaints and fixes it.
@SWMOWoodsman I'm so glad you know now! I'm so disappointed too! It would have been one of my favorite mini warmers if it didn't have this design flaw. I really do hope they fix it and re-release it in the future. Thanks for watching and commenting! 💜💕
I 100% agree! I feel the company can also put out for the label. Im surprised you don't have the option to speak to a manager who may be able to do more. This would drive me crazy 😅 like a bulb is out in the string and i need to spend hours finding it. 🙈
@Jenny.May.Scensty there may be a supervisor but she really gave me no other options and didn't offer speaking to anyone else. It is odd to me that she couldn't take some sort of complaint report and submit that to a supervisor or someone else, but she made it sound like she couldn't. Yes, when a string of lights half goes out, that drives me crazy!! Thanks for watching and commenting! 💜💕
See I could even purchase the full size version, because there are “holes” on the tree where I think they should have put a Christmas light. For the price point, I expected more.
@@dionnemason1400 I agree! Just in general, with Scentsy, I think most people would expect more. Most people just can't believe they really chose to design it this way and then actually release it this way! Thanks so much for watching and commenting! 💜💕
im not getting this one and TY so VM for pointing this out.. i think i saw it in your other video or someone elses video.. having the upper mini bulbs there just for decoration is SO misleading.. i wd be embarassed to have it at my booth, they get home and no light, just bulb and i know they wd be very upset.. so im not selling anything misleading....i really am shocked about this situation.. ty for have the guts to do this video, i just started watching your videos and LOVE them.. please keep up the GREAT work....and i Love how down-to- earth u are...
@jodywatts2103 aw thank you very much for the sweet comments! It is very misleading. I'm glad you're aware now so you don't buy it and be disappointed. It is embarrassing it was designed that way. Hopefully, Scentsy takes care of it! Thanks so much for commenting and watching! 💜💕
I was on the fence about getting this warmer, but I definitely won't now! Thank you for being transparent and honest!
Speaking of warmers, I got the Color Me Pumpkin warmer, and I hate it; the pumpkin where the wax goes is oddly shaped with a strange lip. You can't get cooled wax out, hard to clean, etc. Just wondering if this has been anyone else's experience?
@joecallis3474 glad you know now before you order it! The color me pumpkin dish is definitely different. I have struggled a little bit to change the wax. It works better for me to change the wax while the wax is hot and melted with either a small cotton clean up or a few cotton balls. Usually I like to use a paper towel but that didn't work well for that particular dish. Hope that helps a little, even though I feel like that dish may just be more of a struggle than traditional dishes. Thanks so much for watching and commenting! 💜💕
Your video will be helpful to alot of people! Your welcome.❤
@@lisaklein6061 Thank you! I hope so! Hope it at least gets the word out so more people are aware of the issue. 💜💕
Thank you for letting us know! I was thinking of purchasing this warmer but I don’t like the look of it with half of the lights out.
Scentsy Needs to somehow let people know about that like you said!
@belindafischer2920 I'm glad you are aware before you buy it! Yes they definitely need to make sure everyone knows exactly how it looks before they buy it because you would definitely assume it completely lights up like a tree! Thank you for watching and commenting! 💜💕
@@TheScentsLady I won’t be buying it now, it just doesn’t look right at all! People are going to think they got a defective one!
@belindafischer2920 yes my main concern! I don't want them disappointed and they won't understand it was truly designed to look that way. 😕
@@TheScentsLady yes, in total agreement with you! I see someone just commented 😕 Never have I seen Scentsy put out such a disappointing product.
@@TheScentsLady mine too….it makes no sense. I really hope they pull it! Who’s gonna want it like that?!
wow bad on Scentsy. Thank you for this video.
@@barbmorgan3579 hopefully they will make it right! Thanks for watching and commenting! 💜💕
I agree 100%
@@beaches5182 Thanks for watching and commenting! 💜💕
Im not happy it doesnt light the top light! Its cute but i dont know
I did not get the Merry Little Christmas full size because it also only lights up half way.
@monicaruiz1310 the full size one should light up all the way, but yeah, this mini one is deceiving, in my opinion, since it doesn't. I think most people will not order this one if they know what it truly looks like when lit. Thanks for watching and commenting! 💜💕
Im glad you noticed it too!! 😮like half a tree lit up
@@Hollieford89 yes definitely looks strange with only half the lights working. I'm sure most people who ordered this one are disappointed. 😕
I agree with you! I dont think it should have even been released that way. Definitely wouldn't think its funny as I wouldn't want a Christmas tree in my own home to be half lit. Thanks for the heads up on this, I will not be purchasing
I agree. Being half-lit just isn't funny to me. I'm still shocked it actually got designed and released this way! Hopefully, they make it right once it's brought to their attention! Thanks for watching and commenting! 💜💕
That’s the reason why i am not gonna order, it could be so pretty if it light up all the way up
@rosab7372 yesss it would be so adorable!! I hope they take care of everyone who ordered this one and want to return it and fix the issue and redesign it in the future! Thanks for watching snd commenting!🎄💜💕
This is the 3rd warmer with an “issue” for lack of a better word. I, too, am a consultant. Support can indeed let those higher up about the problem. I’ve been told that many times. Something is not right with the company right now. I’ve been a consultant for over 11 years. Never before were there this many issues with products.
@janreeves790 I don't want to believe that, but I, too, have noticed things lately that seem odd. I really hope they take care of everything and get things sorted out. They are definitely allowed mistakes, but they have always been fantastic about handling issues. Hopefully they come up with a solution for this warmer and don't just ignore the obvious issue! Thanks for watching and commenting! 💜💕
@@TheScentsLady You’re welcome!
I really wanted the mini or the full but yeah when I saw the photo for the mini I was so confused... it looks weird half lit - why would Scentsy make it like that? Then I was looking at the full and decided not to get that one either because it would've been so much nicer if the star lit up too. Very disappointing
@arasren5695 you're so right! I do wish the star lit up too on the full size one but I'm at least happy it lights up the whole way around the tree. I have no idea why scentsy chose to make the mini like that when they had plenty of other options to design it to make it light up all the way! Glad you realized it before you bought it!! Thanks for watching and commenting! 💜💕
Wow that’s disappointing that the lights don’t fully light.
@@2julsofmine I agree! I think most people are pretty disappointed in this warmer, as well as the way Scentsy has handled customer's disappointment after purchasing it. 😕 Thanks for watching and commenting! 💜💕
Personally... I found it weird and thought why didn't they do a clear dish... however to play both sides I normally don't keep my mini warmers on 24-7 and it really does look cute in the kitchen as a decor warmer when it's not turned on. I like mine but I will admit that I do advise my customers before they purchase it that it doesn't fully light up and if that's what they are looking for I'd be more than willing to recommend another warmer.
@jana.mallory Thank you for letting your customers know! Right! I agree. It is absolutely adorable!! That's why I ordered it even though I knew from that one pic, there was a possibility it didn't light up all the way, and I was hoping the picture was wrong. Just another reason why I'm disappointed because I want to use it and love it, but I just can't enjoy it half lit. I'm really hoping they redesign it in the future! I'm totally fine with them keeping it available for anyone who wants it as is... Just wish they would make it extremely clear that it doesn't light up all the way to avoid confusion and disappointment. Thanks so much for watching and commenting! 💜💕
I'm not into this warmer, nor did I get the full size one. I would be upset if I was expecting all the light to light up & they didn't. I think Scentsy should pay for the shipping to let you exchange it. I got something one time defective & customer care wouldn't help me b/c I'm not a consultant. Once I complained to my consultant, they some what fixed the issue, but not totally. I was upset with Scentsy for not fixing my issue all the way. I believe companies are out there to make money & don't what to help when it comes to losing money or the person just is lazy & doesn't want to do their job.
@krmievans oh no, I'm so sorry to hear about your experience. I've never had an issue with scentsy before, and they have always handled issues, especially damaged or defective issues for me and my customers, generously and easily. If you ever have an issue again, let me know, and I'll definitely call scentsy for you and make sure to get some sort of resolution, especially if concerns a defective item on their part! I'm hoping they come through and make this issue right with anyone who ordered this warmer. Thank you so much for watching and commenting! 💜💕
When I watched your other video I thought right away that looked like a string of lights went out on a real tree. I agree with you that this is a design flaw and I would be extremely unhappy with this warmer. Extremely unfair that you would have to pay to ship this back.
@KiaraLemmone it is unfair. 😕 I hate it for everyone who purchased it and are disappointed. I tried to leave a review for this warmer on their website last week and they have yet to post it. There are no reviews for this warmer which is odd. If they would post the review at least people would see that and know it doesn't light up all the way! If they continue not posting bad reviews for others to see and don't acknowledge the issue in a news article I'm going to be extrememly disappointed in scentsy. I really think they should allow everyone to return them for free but at the very least they need to acknowledge the issue. Thanks for watching and commenting! 💜💕
I would be very upset if they didn't post the review because it was negative. I think I would contact them again at that point and ask why they are not posting the negative reviews.
@KiaraLemmone yes! I'm calling tomorrow for a separate issue and I'm going to inquire about that as well! It's very frustrating. Hopefully consultant support will be more aware of the issue this time and maybe just maybe they will say they are working on a solution! 💕
@@TheScentsLady Keep us posted.
@@KiaraLemmone I will! 💜💕
I wish I had seen this video two days ago before I ordered this as a gift. Ugh. At least I got it 1/2 price. But yeah I don’t feel comfortable giving this as a gift.
@heatherlubash3730 oh no, I'm so sorry! This is why I've been begging Scentsy to put something on the website stating this warmer only lights up halfway! I also wrote 2 negative reviews on the website last week for this specific warmer, and neither one has been posted! It's also odd there are no other reviews for this warmer on their website. At least if they would show the reviews more people would be aware of this! But, I can only assume they are deliberately hiding the reviews. To say I'm disappointed in Scentsy about this is an understatement. I really thought they would have come up with some sort of solution, or at least acknowledge the issue by now. I hope you'll consider calling Scentsy to at least voice your disappointment even if you decide to keep it 😕 Sorry this happened, but I do appreciate you watching and commenting! 💜💕
@@TheScentsLady Wow! That’s crazy that they’re hiding negative reviews!
@heatherlubash3730 I don't know that they deliberately are but I wrote 2 negative reviews and neither are visible and there are no other reviews at all. So I would assume that they just aren't approving them. Very disappointing 😕
I just don’t see how anyone would be happy with a half lit tree. I passed on it because I saw owner consultant talk about the issue on her channel
@@Imar5d I agree! I'm glad you knew about the issue and passed on it to avoid disappointment! It's just sad it was designed that way and that Scentsy still hasn't done anything about it. Thanks for watching and commenting! 💜💕
Oh mama! I’m so sorry about your experience with the mini-warmer. I just had my first truly disappointing warmer and consultant experience. I was a costumer for more than 16 years before becoming a consultant. I always heard consultant support was so accommodating. That has not been my experience. Telling you to use it as a $30 decor piece. The marketing is deceiving. I love scentsy warmers because of their design quality. But man lately they have had Q/A issues. I don’t think your upset is irrational at all. It’s a defective design that was not disclosed. Hope they make it right.
@StacysSagas oh no, I'm sorry you have had a disappointing experience too! 😕 It is deceiving! What makes it worse is I left a review on the website for this warmer several days ago. I gave 1 star, and explained why. That review has not been approved. In fact, there are no reviews on it, which I find odd. I have never had a review take so long to appear on the website. I truly hope they are not preventing bad reviews from being shown. If they aren't going to put on the website, it only lights up halfway, they should at least let people read about it in the reviews. Disappointing and frustrating for sure. Thanks for watching and commenting! 💜💕
You can leave reviews on the main page or everyone call in
@bleeka325 I did leave a one-star review on the website for this specific warmer and explained why. But that review has not been approved and is not showing up yet. There were no other reviews about it showing either. It's hard to believe no one else has left a review about it yet. I hope they allow it to be visible, so hopefully, people will read it before purchasing! Thanks so much for watching and commenting! 💜💕
@@TheScentsLady if your review has not been approved yet I bet there are more that have not been approved yet as well. I bet multiple bad reviews will get their attention
@bleeka325 it still hasn't been approved yet..but you're right I do hope it gets their attention! 💜
They just recalled the sunflower bouquet warmer so maybe they'll recall this one. It's a kot to pay for something that doesn't light all the way up. Disappointing for sure
@SpanishHalo I saw that! I hope there will be an announcement soon about the Merry Little Christmas Mini Warmer! They haven't done anything to warn people it only lights up halfway. They have chosen not to publish my one-star review on their website on this specific warmer, which would at least warn customers. So, at this point, they should make it right with every customer who's disappointed in this warmer! Thanks for watching and commenting! 💜💕
Its soo cute though
Definitely poor design on the tiny Christmas Tree - also the Santa face warmer in the whiff box this month too. Looks hard to get wax out, plus too closed up especially if you have it plugged in to an outlet - I can’t imagine any throw from it and the black brows 😂 they should really match his beard 😂😂😂
@Lifesagifteveryday Oh. My. Gosh. The black brows! I didn't even really notice that, and now I can't unsee it! 😂🤣😂🤣 That's hilarious. It should match his beard. Oh well I guess...I'd rather take that over a half-lit Christmas tree haha 🤣😆 Thanks for watching and bringing the eyebrows to my attention! 😂💜💕
@@TheScentsLady I don’t think Scentsy was happy with that Santa face warmer and that’s why it became an “exclusive” item. A lot of people are saying it doesn’t fit on a table top base. Why send out something that doesn’t fit the table top base? Sad they are doing stuff like this. The consultants will have to deal with angry customers and probably shell out their own money for replacing/shipping fee. It’s not right.
@Lifesagifteveryday in my Holiday haul video I tried and couldn't get the Saint Nick mini to fit on a tabletop base either!! I thought it was just mine made wonky, but that's so sad to hear others are having the same issue!! That would be another design flaw and definitely shouldn't have to pay to return it if they are unhappy with it not being able to be used on a tabletop base! Hopefully, Scentsy corrects all these issues and makes it right. 😕
Oh my gosh, I said right away the black brows turned me off of that warmer. I mentioned it on someone elses video but I think I was the only one that it bothered. Nice to see I am not the only one.
@KiaraLemmone it doesn't bother me like the mini Christmas tree only lighting up halfway but I do think it was a poor choice to do black eyebrows. I don't know why they chose to do that? I didn't really notice it until it was brought to my attention and now I can't unsee it lol 🤣
I thought i the only one to notice
It looks not right that way! I can’t believe they thought that was OK, it really confuses me!
@belindafischer2920 I am confused and surprised it got released this way too, especially since the full-size version lights up all the way. Thanks for watching and commenting! 💜💕
@@TheScentsLady yes exactly, why in the world would they release a half lit up the tree is beyond me? 🤷🏼♀️I have no idea and it’s very baffling!
@belindafischer2920 yeah I don't know how the design team with Scentsy works, but there had to have been someone that realized it had a design flaw lol. 😂 Or someone that should have realized it before it actually hit the website!
Scentsy can afford to give free returns
Yes they most certainly can. I've been waiting for them to do something about this warmer. Very disappointed they haven't done anything yet for everyone who purchased it.
@TheScentsLady omg really!! 😲 so they not going even put a disclaimer out the lights only light on bottom
@@TheScentsLady and to pay for returning ergh
@Hollieford89 apparently they aren't going to put a disclaimer. But I called Scentsy the other day and informed them my negative reviews of this warmer on the website weren't getting approved..and those magically are now appearing on the website! So at least people can go and read the reviews now!
I loved this when I first saw it.. but when I saw it only lit half way.. nope. It’s pretty, but I didn’t buy it.
@@cmobannon I agree. I loved it so much until I realized it really only lit halfway. I'm still salty about it and still can't believe scentsy hasn't done anything for the people who purchased one. I can't believe they haven't even addressed the issue. 😒
Unfortunately this is going to cause a lot of problems with people that get it they will not be happy!
I agree. 😕 I hope consultants spread the word so more people are aware of how it looks before they buy it. But I know there will still be many disappointed customers. I still think Scentsy may make it right in the end and take care of it. Thanks for watching and commenting! 💜💕
@@TheScentsLady Well I will definitely call about it because I am a consultant so yes let’s spread the word! That’s what needs to be done. I don’t understand who would like it like that really and why they thought it was OK? Very strange. But I will call right now in fact.
@@belindafischer2920 thank you for calling and voicing concerns and helping to spread the word! Thank you so much! 💜💕
@@TheScentsLady of course, that isn’t right! I told them that they are going to have a lot of disappointed customers and this will create a lot of confusion!
I got Pretty much the same response that you got from them but hopefully if people keep calling they will do something, this just doesn’t make any sense to me at all!
@belindafischer2920 thank you for letting them know! I do think the more people express their disappointment, the better chance Scentsy may do something to remedy the situation. 💕
I don’t like that “realistic” look 😝
@tammytolbert5499 😂 right! The dreaded string lights that always seem to halfway go out after you just got the whole tree decorated! Thanks for watching and commenting! 💜💕
Im not happy it doesnt light the top light! Its cute but i dont know
@Hollieford89 it definitely had the potential to be one of my favorite mini warmers. It really is adorable. Just disappointed it would have been designed this way! Hopefully, they will redesign it for the future and let customers return this one for free. 💜💕