Wheelchair user harassed by London bus driver route 168 (currently route 1)

The bus driver on rite 168 on 7th July at 8:20pm asked my daughter to get off the bus through the front door which is visibly not accessible and failed to give us a ramp accusing me for not pressing the button. We got on the bus with the ramp through the middle door. This was humiliating after pressing the access button to notify the driver in a good time before our bus stop. We patiently waited for all the passengers to get off without our wheelchair brakes secured and he closed the door in front of us and kept driving. I switched my camera on after he asked me to get off through the front door. The lady in last clip was driving next to me and Amelia and saw us press the button and was in disbelief that we didn't get off the bus with her. Please help me report this to #tfl #transportforlondon #disabilityrights #disabilityrightsuk #humiliated #london #camdencouncil @Transport for London

[@rareroses77]

I have often seen people press the wrong button,thinking it's the ramp request

[@MrChazzahc]

People i swear to god are sometimes unbelievably stupid, awkward and down to its core unhappy within themselves.
This driver is a person that probably has a family of his own... He seemed pleasant to her even though they were in a arguement as such... The woman clearly didnt signal the disabled bell, as it sirens differently and highlights on the dashboard differntly.
Bus drivers have an incredibly stressful job... People are touched in the head... A pilot is less stressful than a bus driver job and can carry in and around the same number of passengers within one shift....
If ya have an attitude with a driver your clearly lost... Buy a car and get on the road yourself ya absolute dopes

[@johnjones375]

No need to tell the driver to F off, especially infront of the little girl, the ramp should’ve been there for you though, he was putting the child in danger and there’s the question of liability I’d say,maybe the driver didn’t hear the bell I don’t know, I genuinely think the driver actually put himself over very well, ie telling the lady he wants to help I believe him/ but no ramp thats a no no ☹️

[@jaymarlon7460]

That’s why metroline loosing a lot of route because some drivers are rude

[@mohibj]

Yes it can impact the route's contract but still doesn't stop drivers from moving with the route

[@Fobar90]

Did you press the wheel chair stop button or the regular stop button?

[@jackbrown4130]

Good question

[@mohibj]

Since the 168 is scrapped now, he may have fired himself, i.e. voluntary redundancy

[@gulnazabdul6553]

He may have been giving a different route and I feel bad for the women because she is being accused by the bus driver

[@mallydaballer]

I had a Bus driver today swear at an old lady on the bus for not getting on properly then he smashed his own window and slammed his brakes and make half of the bus fall down

[@londontown9183]

I can't lie bus driving in London its not easy job . The way you get treated by people. And the amount of hours sitting in traffic in London. Can put a lot of stress. Thats why i quit not good for your health 😅. Glad i moved outside London, best thing ever i did. But for this lady to swear at the driver in front of your daughter wasn't called for. Respect to the bus Driver if that was me i wouldn't be claim 😅😂

[@mohibj]

What bus did u drive

[@membershipofbus]

I miss 168

[@AllAroundTransport2]

Shut up bro

[@martinhoward9564]

Why not just get the ramp out?

[@aigasmite118]

I honestly don’t know what his problem was. Very humiliating

[@martinhoward9564]

Did you press the bell for the ramp? The driver should know because it makes a loud noise inside the cab and a symbol comes up on the dashboard.

[@aigasmite118]

@@martinhoward9564 we did press the button in a good time

[@WestlondonBuses98]

​@@aigasmite118 U went in the wrong door 🤣🤣 it's the mid door

[@siadali7673]

person very rude

[@jaymarlon7460]

The 168 is getting withdrawn

[@shacarioking5149]

These African drivers bro

[@nobody_123]

In what way was she harassed?

[@JelMain]

The driver blaming her for equipment defectiveness. TFL has long known that the access ramps fitted to their buses are frequently unusable, but has done nothing to change them. This was true in the 1980s (I was a volunteer for GAD, handling the roll-out of Dial-a-Ride), and was still true last year (I had to be quite insistent after a disabled person had been left in the cold for well over an hour, five buses having refused them). The passenger's use of American jargon indicates a more demanding culture, but at the same time the risk of damage to her chair's wheels by a four-five inch drop is significant.

[@aigasmite118]

We received an apology from Transport for London saying they will do investigation and take action.

[@ihavebeenben]

You should do an investigation on how to behave with more dignity a respect for yourself and your daughter who looks like she does not need the added stress of a mother having a spaz attack

[@aigasmite118]

@@ihavebeenben thank you for your valuable engagement

[@LoveLondon-ue4gg]

@@aigasmite118 did you click the red button because if you did your supposed to, click the blue button

[@Fobar90]

Tbf they say that about every complaint they receive. The driver doesn’t work for TfL he works for metroline

[@mohibj]

​@@Fobar90maybe even go ahead now if he's joined the number 1

[@AndreCarpenter-ym5ww]

Leave the driver i beg like lol

[@user-so2hf1ff5b]

HAHA🦽🦽🦽

[@TheFallBeans]

aye no worries i told the company to fire him

[@thetrainhornmaster9439]

This driver has cremated a criminal act by doing what he has done under the equality act 2010 drivers must get the ramp out no matter who asks for it even if a random 5 year old says can you get the ramp out drivers cannot refuse

[@glynjones5280]

TFL BUS DRIVERS, RUDE & THE MOST DANGEROUS DRIVERS ON UK ROADS

[@matthewdoyle3877]

Drive a car yourself. If you not too thick to pass a test