Another option, especially since you have no intention of ever doing business with Dell again, is to dispute the charge that Dell has put on your credit card account, assuming that your method of payment was a credit card, rather than a debit card or PayPal. If you did pay with a credit card, then by all means dispute the charge! The reason you should NOT dispute a credit card charge by a company that you do intend to do business with again is that the company, having been burned once by a chargeback thanks to you, will never be willing to do business with YOU again.
I feel sorry for the stress they gave you. Murphy's Law sure out to get you. But you did a good job by documenting all this data stamped proofs online. I hope you don't need a lawyer cause that will add to the stress. It seems that managers nowadays only do care for hard sales and neglect customer service. Wish you some more luck.
Another option, especially since you have no intention of ever doing business with Dell again, is to dispute the charge that Dell has put on your credit card account, assuming that your method of payment was a credit card, rather than a debit card or PayPal. If you did pay with a credit card, then by all means dispute the charge! The reason you should NOT dispute a credit card charge by a company that you do intend to do business with again is that the company, having been burned once by a chargeback thanks to you, will never be willing to do business with YOU again.
I feel sorry for the stress they gave you. Murphy's Law sure out to get you. But you did a good job by documenting all this data stamped proofs online. I hope you don't need a lawyer cause that will add to the stress. It seems that managers nowadays only do care for hard sales and neglect customer service. Wish you some more luck.
Thank you for your kind words hopefully this will be a lesson to anybody thinking of buying from this company buy a Dell computer