Just had a mental breakdown because I forgot my charger at my friends house. He is living hours away. Charging my laptop now with the Nintendo switch power cord!!!🤣
Dude you have no idea how much you just saved my ass!!! I just happened to search for a solution on TH-cam and saw this comment. It works! 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾
@@paulmues6430 Just commenting to say you saved my bacon 😂 I’ve been scrambling for the last few hoirs because the charger to the Surface I just purchased wasn’t working (and neither were the other USB-C chargers I had). Then I came across your comment- works like a charm! Thank you!!!
Thank you so much I'll be getting one tomorrow for my new laptop. It's new to me because it was given without a charger. Thank you so much for explaining everything I need to get tomorrow. God bless you
Appreciate you sharing this information and video. I purchased a Surface Book 2 on EBAY, delivered earlier today however it’s not powering on. Thought I would charge it, found your video and currently watching and attempting to charge it.
There's a lot of things to consider, such as what the laptop is doing and what the battery level is like. For example, if you're just using a browser and not pushing the laptop, it won't need to draw many watts. If you're playing a game, you'll draw more (generally speaking). If you buy a power meter, you'll be able to see how it goes up and down.
Excellent review and just what I needed to see. I have gone ahead on the strength of this to buy a Sumvision charger and an alternative USB-C to Surface Connect cable - I'm looking forward to the simplicity! Thanks again.
You're welcome Jeff. Glad you found it useful. Think we will see an announcement about the surface pro 7 soon. Will be interesting to see what they do.
@@KevinMuldoon I am watching your video on USB-C cables - what a nightmare. It will be interesting to see how well the USB-C to Surface Connector cable I have on order works. I am slightly worried since you chose a different one!
Hi Kevin. All is good and my cable works perfectly, as does the Sumvision charger. The Sumvision is happily charging my Surface Pro 6, Google Pixel 3a, iPad, Garmin Forerunner watch ... The charger seems as fast, or faster, than the Microsoft charger. Thanks for your video and recommendation.
I tried the surface pro usb C cable with Baseus 60W usb c charger. There seems to be a grounding issue when I try to use the touchpad when having the USB C charger plugged in. The mouse gets a choppy movement and sometimes doesn't recognize touch. Using the original charger I don't get this issue. Alse when placing my hand on the metal part of the surface pro the choppy movement problem goes away. When I take my hand off, the problem continues. Have you had this kind of trouble with your charger? Thanks!
Any recommendations on connecting the USB C end to a portable battery. Not to a wall plug? Let's say you're at a park with no wall plugs but you have a power bank.
@@KevinMuldoon Power delivery?? 🤷🏻♂️ I connect mine to a Samsung 10000 mah portable fast charger and it will not charge my surface pro 6. So frustrating.
Standard portable chargers can only deliver a couple of watts. What you need is one that supports power delivery. That means the type C port can deliver the 45 watts you need. Have a look for power delivery chargers on Amazon and you'll see what I mean 👍
Thank you so much for this information. 5yrs on is there any charger on the marketplace that is similar to your product. I want to be sure I buy the correct one for Surface. Have been looking through Amazon a little unsure which to select. Many thanks in advance ☺️
Can this be used for data as well? I need two USB ports, one to connect to an external DAC and another for a USB mic for room acoustic measurements so since my Surface Pro 5 only has 1 USB this would be a great solution.
This is a bit of time, but even so, had you tried this options with the keyboard? In mine the pad of the keyboard doesnt respond well. But this is a Nice solution to avoid high prizes with the official charger
I never experienced any issues with the keyboard or touchpad whilst using this charger. I still use it often. The key thing with a cable like this is to ensure you use a power delivery adapter that can provide the 45 watts the surface pro needs.
A lower wattage would not damage your laptop. I'm sure this cable would still work and provide enough watts in most situations, but it could be good to find a cable that officially supports the pro 8 and can deliver 65 watts.
Hi. I have a faulty surface pro charger, but the connector works fine. Can I use any 12v 2.5A laptop charger and connect it to my surface if I cut off the connector nad use a surface connector? Thanks
I would only use an official surface connector myself. I bought a third party one from Amazon when my official charger died. That works well. This USB surface cable still works well too.
Thanks for the response. I can't find the connector in my country. My question is if my charger adaptor only is down but the charging cable is ok. Can I cut off the cable and attach it to a usb and make my own connector and then find a 12v 2.5 a adaptor and use it ?
I bought this for my job and needed to charge it in the vehicle with a power bank. When I bought it, the guy gave me a Cygnet 30W PD Charger, Type C to surface cable and car charger which was only 20W. Obviously it wasn't sufficient and would even charge the device although it took me a while to realise (but while still under warranty). I went into the same place last week and they made me buy a 60W output Cygnett which should technically charge the device as Microsoft state that it need to be more than 45W, at least 60W for Surface Pro 6 and for optimal charge over 90W. Well..... it does not charge it either. So I'm stuck not being able to charge out in the field and I can pretty much guarantee that they won't refund that one either even after paying extra for a warranty and them stating that it would work,(just like they said the 30W one would). Do you know why I cannot find a PD charger that will charge these machines? It's ridiculous paying that sort of money for a portable touch pad that technicaly is not portable. Any advice and help is appreciated. Have you ever been told of any PD charger that will actually work for this machine? Cheers from Australia
Hi Tania. As per this page, support.microsoft.com/en-us/surface/surface-power-supplies-and-charging-requirements-0d9d51d4-594b-464d-9086-c90f35b80c01, the Surface Pro 6 requires 44 watts. Are you having similar issues with the official charger or with other PD adapters?
I do have a question though, I have been looking for one that could have multiple Surface Pro's connected through either an USB or USB-c cable due to placing, electric sockets and the like. IS there one? I saw on J-pro tech that there is one with 2 USB-c and 3 USB connections. "96W Dual Type-C PD Travel Charger Adapter" Is this worth it? or do you think it might not be as good as the testing material that u received?
It's not something I've tested, but the surface pro 6 only needs 44 watts so a 96 watt charger should be able to charge two if it has the ports for it.
Interesting review. I thought the official charger also had a USB port for charging on the brick? Will be interesting to see if the next update to the Surface Pro will ditch the magnetic charger for USB C or Thunderbolt 3 and then you have the ability to transfer data and files, connect to monitors or GPU and charge the device all from the same port. Or if like the Surface Go will retain the mag charger and include the USB C as a separate port. Just a question about the micro SD slot in the back, is this just for use as expandable memory or can you put a SD card in from a camera or GoPro and transfer files? Looking forward to your video editing video and longer term review.
the micro SD slot is read just like a hard drive by the surface so you can take the card out of your camera put in the slot and read or write to it without the need for any connection cables
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There's a USB port on the official charger, but for most people it doesn't work.
I just brought microsoft air and when I put it in charge it was charging then stopped, no light, no charging. How can I know if this is a cable problem or from the pad??🥺
I got a pro 3 with just its docking station. Neither the surface nor the docking has a charger. Does the docking station need charging or it has a charger to charge the surface when the surface is attached to it?
so i got 100w power bank jgotech, braided esbc and surface charge adapter.surface 4 wont charge off the power bank , initially will but seems to not stay charging , use cable from the wall no issue , but i need the power bank with pd connector to extend battery to 6 hours.... i can charge surface 4 pro and power bank at night.
If the cable works with a wall power delivery adapter, it will be the power bank causing the problem. I used to have a power bank that would frequently disconnect too.
@@KevinMuldoon appreciate response ,driving me nuts ,weekold jgotech kit taking days to get an investigation done.as soon as I con ect looks promising ,give it a few minutes charging stops when on power bank
That's frustrating. My guess is the power bank isn't keeping the connection. I had one where I had to push the power button periodically to keep charging.
Excellent video! I was wondering though… If I have a gaming laptop that has a usb Type C port would I be able to safely power a surface pro 4 with it? I want to use the surface pro 4 as a secondary monitor without carrying the factory power brick. I would most likely only do so when the gaming laptop is plugged in but I’m wondering if this type of setup would fry the port on my gaming laptop.
@@KevinMuldoon I came across this th-cam.com/video/tPzE0XuZViU/w-d-xo.html which sounds would do the job, but seems its discontinued and hard to come by, what do you think?
I must have missed that. I didn't know there was an adapter available for older surface devices. My problem with it is that you would have a Frankenstein situation with cables. There's a picture of what the setup would be at the verge at www.theverge.com/platform/amp/2018/7/9/17549090/microsoft-surface-connect-usb-c-adapter-review-price-specs If rather get a surface pro hub rather than use a hub that connects to a hub.
I have the same charger but the problem, when i connect the power then sometimes charging is seen sometimes not. After shaking the power cable near I-pad charging port, hardly charging is seen. Its very nuisance for me. Why does it happen?
Great review Kevin! I wanted to know from your personal experience, how is the magnet strength of the connector? I've from another 3rd party provider and the magnet strength was not as strong that the cable would frequently get detached easily. I hope you can enlighten us on this. Thank you!
Yes it still works well. I don't use it everyday. At home I tend to use the Surface Dock or the regular power supply. However, I take the power delivery adapter and cable whenever I travel or go out somewhere.
Hi. My Surface PRO charger does not work sometimes and I could not charge my Surface PRO . After Some plug in and Plug out AC input or charger port on the Surface PRO, it take charge and it happen when Surface PRO on or off. How can I solve this ? 🌹🌹
When I put mine in hibernation, close the type cover lid, and then put it to charge (either USB C or the proprietary charger), it exits hibernation and it gets hot. How do I correct this?
Mmm I'm not sure. My wife used this laptop a lot now and occasionally, the official charger doesn't work for a while. It seems quite erratic. What you're talking about seems more like a Windows issue. Have you checked your Windows power and hibernation settings?
@@KevinMuldoon I don’t see anything regarding manually setting the device to hibernate, and the power options advanced settings just has: Sleep >Hibernate after >battery and plugged in timing options
The power adapter you use is it 5v, 9v or 15v? I bought one of these cables and was told the voltage had to be 12-15, is this true? I have seen 85w power banks that are 5v would that charge it?
@kevin & others. I have observed that with a 65W USB charger the speed on Wifi drops and accessing internet is really slow. Is it possible that this is not supply enough power to the tab's wifi circuitry and resulting in poor performance? Has anyone else experience something similar?
I would not expect that to happen. I suspect something else is causing an issue. When connected to mains power, Windows has a max performance mode than turns off 802.11 power save mode. With battery power, power saver mode should be enabled. From what I've seen online, issues can arise if an older router or access point does not support 802.11 power save mode. It's not a problem I've faced myself. What WiFi router or AP are you connecting to? Is this an issue you've experienced with other laptops too?
@@KevinMuldoon thanks for your response, appreciate that. With other laptops there is no such issue my wifi router is very advanced and dual band, i would not expect this kind of behaviour from it. I will try to see power settings on my surface while doing this again.
@anubhavsaksena I agree. I don't think it's the WiFi router if it's a newish model that is WiFi 6 or newer. It could be a power saving. You could always do a ping test and then see if there are any dropouts when switching power modes.
so I am having a problem with my original charger for ms surface pro 5 (2017) and now I am wondering can I use the 65 w chargers since mine is 44 w is there any harm on my surface??
I would not recommend purchasing the Jego Tech cable. I purchased the usb c-type charging cable and the wall box charger a total of $60 to use the charger. What I received I would expect from a dollar store charging cable. I realized the 1st week that the wire is exposed at the strain relief and the pvc cover point of the cable. The cable had minimal handling as it was in a stationary place. I have emailed and no reply. I have called the service number is non-service. I was asked for a review at the 30 days of purchase but no response to any request of a replacement.
Sorry to hear you have not heard back from customer service. That's the side of tech reviews that is difficult to gauge as you only realise how good or bad support it when something breaks or doesn't work as expected. I still have this cable in my photography bag and still use it occasionally (but still use a surface charger too). Mine is thankfully still in good condition.
@@KevinMuldoon Thank you very much for answering. I mean an external battery designed to charge mobile devices such as cell phones or notebooks through a USB port. I have a Microsoft Surface Pro 2017 that uses 15v and I want to extend its autonomy so I can use it more hours on the plane.
Thanks for the video! I have an Alogic Dock Wave power bank with 60w PD and I have just purchased the J-Go Tech adapter and its not working when I plug into my Surface Pro (2017). Nothing happens at all. I realise this is an older video of yours, but if you would have any advice I would be very appreciative!
I still use it as the primary cable to charge my surface pro. It doesn't sound good if it doesn't work with either the adapter or power bank. I would recommend returning it and asking it for another to be sent.
@@KevinMuldoon As it turns out, after a lengthy time researching last night and some fantastic customer service from J-Go Tech I realised my power bank did not have sufficient wattage output. Couldn't recommend the J-Go Tech customer service any higher though, they responded to my query almost immediately online and they were able to walk me through what I needed. Thanks also for your quick response too though Kevin.
How do you plug the charger in? I just got mine and I literally broke the port trying to figure out how to charge the fucking thing now i have to return it
@@KevinMuldoon no it came with an old school usb cable and there are only two ports on the device and it is supposed to fit into one of them but when I plugged it in, the thing inside the port started moving around and the cable didnt fit anymore so I tried movinf the little plastic thing back in place but it just broke. Why did they make it rocket science to plug in the charger? Im so mad i just spent $1000 on a piece of garbage
@@KevinMuldoon it's the surface pro 5 with the i7 processor. I simply used the cable that shipped with the device itself. Oh well hopefully amazon refund me. Thanks for your help anyway youre a good channel 👍
Good evening the charger of my microsoft Windows surface RT has no power anymore, what should i do to charge my tablet now? I'm waiting for your boss answer .. thank you
I had that issue a few months ago and I resolved it by replacing the charger. If the battery needs replaced, that's more difficult for you as it can't be easily replaced.
Yes the same surface port is used in the 3, 4, 5, 6 and 7. It apparently only needs 36 watts support.microsoft.com/en-gb/help/4023445/surface-pro-3-features
Man I do not see the benefit here. Soooo much easier to buy another surface charger and a usb A to C adapter if that is the case. A LOT Cheaper and including usb port. "purchase link below" . Oh now I get it.
Title is 100% misleading. You're not powering with USB C. When one says "power with", one is speaking about the port the power comes out of and plugs into. You're still powering the device with the Surface connector, not USB C. This said, this power setup had its advantages, but you're definitely not powering/charging the device with USB C.
I disagree. The connection to the adaptor is type C, not type A. Plus, bear in mind that when this video was published, no Surface device had a type C connection on the laptop itself.
@@KevinMuldoon my SP7 has USB C and it can't be powered through it. This is my point. Where power is connected to the device (input) is the kind of power. You can't power a Surface with USB C...yet. When you can it will not be reverse compatible. You're just adapting USB C power output to a Surface connector. The title of your video is misleading.
This video was published in May 2019, five months before the Surface Pro 7 was released. When this was published, we had no idea if type C ports would be added to future Surface devices and whether charging via type c would be possible. There was absolutely no confusion as to what this video was about when it was released. There shouldn't be any confusion now either. Look at the video thumbnail that has been there since day one. It literally shows a type c connector in one hand and a surface connector in the other hand. There's nothing misleading here. You've just misinterpreted the video. Anyways, got to disagree with you here.
You've misinterpreted the title. Here's the thing. Type C doesn't really mean anything when it comes to power. There's no one standard so saying it's powered by type C is wrong. Type C is the connector at the end of the cable. Nothing more. I've got over a dozen type c cables.I have some for led lights and cameras that only provide 1amp of power, but cannot power my phone. I have smartphone cables from two years ago that don't charge my new phone fast enough. I have thunderbolt 3 power cables that support different wattage values. I have smartphone cables that shouldn't be able to charge my laptop, but actually have enough power to do so if matched with a good power delivery adaptor. I even have type c to 3.5mm adapter cables that don't provide any power. You can also buy type c to HDMI and type c to displayport cables. So when you say something is powered by type C, what are you really saying? Are you saying one specific end is type c, both ends? Are you talking about a minimum number of watts that are delivered? The cable I reviewed was a type C to Surface connector cable and I stand by the fact you're charging by type C as it can be plugged into a type c power delivery adapter.
Reichs Fuhrer Yup you can even charge it with 18w charger and it is very good ( max watt is 27) so you will lose maybe just half houre aginst original charger
Just had a mental breakdown because I forgot my charger at my friends house. He is living hours away. Charging my laptop now with the Nintendo switch power cord!!!🤣
Haha brilliant
Dude you have no idea how much you just saved my ass!!! I just happened to search for a solution on TH-cam and saw this comment. It works! 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾
@@paulmues6430 Just commenting to say you saved my bacon 😂 I’ve been scrambling for the last few hoirs because the charger to the Surface I just purchased wasn’t working (and neither were the other USB-C chargers I had). Then I came across your comment- works like a charm! Thank you!!!
Thank you so much I'll be getting one tomorrow for my new laptop. It's new to me because it was given without a charger. Thank you so much for explaining everything I need to get tomorrow. God bless you
You're welcome. Glad you found it useful.
My charge is broken and since I can't get a new coz I am in Kenya and we don't have a window store I am dommed
I feel you I'm also facing the same problem
Appreciate you sharing this information and video. I purchased a Surface Book 2 on EBAY, delivered earlier today however it’s not powering on. Thought I would charge it, found your video and currently watching and attempting to charge it.
its so helpful you help me to understand the charging for the surface
thanks, glad to know i can keep the general convenience of USB-C charging with Surface Pro devices
Agreed. It's a nice feature.
ok another question is how come the wattage isn't about 44W? As that is apparently the minimum and mine won't even charge via the 60W PD?
There's a lot of things to consider, such as what the laptop is doing and what the battery level is like.
For example, if you're just using a browser and not pushing the laptop, it won't need to draw many watts. If you're playing a game, you'll draw more (generally speaking).
If you buy a power meter, you'll be able to see how it goes up and down.
can i use the ac adapter converter to usb c for connecting falsh driver (hard disk)
Excellent review and just what I needed to see. I have gone ahead on the strength of this to buy a Sumvision charger and an alternative USB-C to Surface Connect cable - I'm looking forward to the simplicity! Thanks again.
You're welcome Jeff. Glad you found it useful.
Think we will see an announcement about the surface pro 7 soon. Will be interesting to see what they do.
@@KevinMuldoon I am watching your video on USB-C cables - what a nightmare. It will be interesting to see how well the USB-C to Surface Connector cable I have on order works. I am slightly worried since you chose a different one!
Hi Kevin. All is good and my cable works perfectly, as does the Sumvision charger. The Sumvision is happily charging my Surface Pro 6, Google Pixel 3a, iPad, Garmin Forerunner watch ... The charger seems as fast, or faster, than the Microsoft charger. Thanks for your video and recommendation.
@@jeffjsmith That's awesome. I use the cable to charge my Surface Pro at the desk via my thunderbolt 3 dock. Works great.
I tried the surface pro usb C cable with Baseus 60W usb c charger. There seems to be a grounding issue when I try to use the touchpad when having the USB C charger plugged in. The mouse gets a choppy movement and sometimes doesn't recognize touch. Using the original charger I don't get this issue. Alse when placing my hand on the metal part of the surface pro the choppy movement problem goes away. When I take my hand off, the problem continues.
Have you had this kind of trouble with your charger?
Thanks!
No my cable has been fine. Absolutely no problems via my power adapter or from my thunderbolt 3 hub.
Any recommendations on connecting the USB C end to a portable battery. Not to a wall plug? Let's say you're at a park with no wall plugs but you have a power bank.
That would work as long as you have a power bank that has power delivery.
@@KevinMuldoon Power delivery?? 🤷🏻♂️ I connect mine to a Samsung 10000 mah portable fast charger and it will not charge my surface pro 6. So frustrating.
Standard portable chargers can only deliver a couple of watts. What you need is one that supports power delivery. That means the type C port can deliver the 45 watts you need.
Have a look for power delivery chargers on Amazon and you'll see what I mean 👍
Really useful video with lots of information, thank you very much!
Can it be charged using a regular usb-c cable (e.g, Samsung cable) without using its own charger and via the usb-c port on the left side?
The older models only support charging via the surface connector.
Thank you so much for this information. 5yrs on is there any charger on the marketplace that is similar to your product. I want to be sure I buy the correct one for Surface. Have been looking through Amazon a little unsure which to select. Many thanks in advance ☺️
You're welcome.
I just searched for "surface pro to type c cable" on Amazon UK and saw a few options, such as amzn.to/4eFYD2J
Can this be used for data as well? I need two USB ports, one to connect to an external DAC and another for a USB mic for room acoustic measurements so since my Surface Pro 5 only has 1 USB this would be a great solution.
I believe it's just for power. You could attach a USB hub for more connections.
@@KevinMuldoon To the existing USB port? That might be a better solution, thanks!
Kevin does data transfer and HDMI output work with this charger cable
It's only for power, not data.
@@KevinMuldoon Thanks for that
This is a bit of time, but even so, had you tried this options with the keyboard? In mine the pad of the keyboard doesnt respond well.
But this is a Nice solution to avoid high prizes with the official charger
I never experienced any issues with the keyboard or touchpad whilst using this charger. I still use it often.
The key thing with a cable like this is to ensure you use a power delivery adapter that can provide the 45 watts the surface pro needs.
Do they make one that's not sold out for the Surface Pro 8 that requires a 65 watt charge, or will this damage my 2 &1 surface pro 8?
A lower wattage would not damage your laptop. I'm sure this cable would still work and provide enough watts in most situations, but it could be good to find a cable that officially supports the pro 8 and can deliver 65 watts.
@@KevinMuldoon yeah thanks everywhere i look all they got is the demon battery haha but thanks man.
Hi. I have a faulty surface pro charger, but the connector works fine. Can I use any 12v 2.5A laptop charger and connect it to my surface if I cut off the connector nad use a surface connector? Thanks
I would only use an official surface connector myself. I bought a third party one from Amazon when my official charger died. That works well.
This USB surface cable still works well too.
Thanks for the response. I can't find the connector in my country. My question is if my charger adaptor only is down but the charging cable is ok. Can I cut off the cable and attach it to a usb and make my own connector and then find a 12v 2.5 a adaptor and use it ?
I'm not sure. It's not something I know how to do myself.
Is this charger for the pro 4
Yes and for other Surface Pros that use the connect port.
I bought this for my job and needed to charge it in the vehicle with a power bank. When I bought it, the guy gave me a Cygnet 30W PD Charger, Type C to surface cable and car charger which was only 20W. Obviously it wasn't sufficient and would even charge the device although it took me a while to realise (but while still under warranty). I went into the same place last week and they made me buy a 60W output Cygnett which should technically charge the device as Microsoft state that it need to be more than 45W, at least 60W for Surface Pro 6 and for optimal charge over 90W. Well..... it does not charge it either. So I'm stuck not being able to charge out in the field and I can pretty much guarantee that they won't refund that one either even after paying extra for a warranty and them stating that it would work,(just like they said the 30W one would).
Do you know why I cannot find a PD charger that will charge these machines? It's ridiculous paying that sort of money for a portable touch pad that technicaly is not portable. Any advice and help is appreciated.
Have you ever been told of any PD charger that will actually work for this machine?
Cheers from Australia
Hi Tania.
As per this page, support.microsoft.com/en-us/surface/surface-power-supplies-and-charging-requirements-0d9d51d4-594b-464d-9086-c90f35b80c01, the Surface Pro 6 requires 44 watts.
Are you having similar issues with the official charger or with other PD adapters?
Hi Kevin
I have question my surface have problem with USB 3.0
If I using cable look like you , i can transfer file to Surface
That cable is only for power, not file transfer.
I do have a question though,
I have been looking for one that could have multiple Surface Pro's connected through either an USB or USB-c cable due to placing, electric sockets and the like.
IS there one? I saw on J-pro tech that there is one with 2 USB-c and 3 USB connections.
"96W Dual Type-C PD Travel Charger Adapter" Is this worth it? or do you think it might not be as good as the testing material that u received?
It's not something I've tested, but the surface pro 6 only needs 44 watts so a 96 watt charger should be able to charge two if it has the ports for it.
Interesting review. I thought the official charger also had a USB port for charging on the brick? Will be interesting to see if the next update to the Surface Pro will ditch the magnetic charger for USB C or Thunderbolt 3 and then you have the ability to transfer data and files, connect to monitors or GPU and charge the device all from the same port. Or if like the Surface Go will retain the mag charger and include the USB C as a separate port. Just a question about the micro SD slot in the back, is this just for use as expandable memory or can you put a SD card in from a camera or GoPro and transfer files? Looking forward to your video editing video and longer term review.
the micro SD slot is read just like a hard drive by the surface so you can take the card out of your camera put in the slot and read or write to it without the need for any connection cables
There's a USB port on the official charger, but for most people it doesn't work.
@ it stops charging your surface if you plug in anything on the normal USB port of the charger, kinda useless
@@iwantitpaintedblack for me it doesn't stops charging my surface, but it keeps toggling the USB port thus not charging my phone over usb.
I just brought microsoft air and when I put it in charge it was charging then stopped, no light, no charging.
How can I know if this is a cable problem or from the pad??🥺
Which adapter are you using with the cable? How many watts is the adapter capable of?
I got a pro 3 with just its docking station. Neither the surface nor the docking has a charger. Does the docking station need charging or it has a charger to charge the surface when the surface is attached to it?
You charge the docking station and it will charge the surface pro when docked.
@@KevinMuldoon so, it means the docking station has a battery?
so i got 100w power bank jgotech, braided esbc and surface charge adapter.surface 4 wont charge off the power bank , initially will but seems to not stay charging , use cable from the wall no issue , but i need the power bank with pd connector to extend battery to 6 hours.... i can charge surface 4 pro and power bank at night.
If the cable works with a wall power delivery adapter, it will be the power bank causing the problem.
I used to have a power bank that would frequently disconnect too.
@@KevinMuldoon appreciate response ,driving me nuts ,weekold jgotech kit taking days to get an investigation done.as soon as I con ect looks promising ,give it a few minutes charging stops when on power bank
That's frustrating. My guess is the power bank isn't keeping the connection. I had one where I had to push the power button periodically to keep charging.
I know this was years ago but what if the charger sops working, it flashes a white light then turns off
The official charger died on me so I replaced it with a third party charger from Amazon. So I now have a non official charger and a USB charger
Excellent video! I was wondering though… If I have a gaming laptop that has a usb Type C port would I be able to safely power a surface pro 4 with it? I want to use the surface pro 4 as a secondary monitor without carrying the factory power brick. I would most likely only do so when the gaming laptop is plugged in but I’m wondering if this type of setup would fry the port on my gaming laptop.
No. Four new gaming laptop wouldn't provide enough power through the type c port to do that.
@@KevinMuldoon ok thank you!
Is there a way to get such a cable and use it to connect to a usb c general dock station ?
Unfortunately not. It isn't compatible.
@@KevinMuldoon I came across this th-cam.com/video/tPzE0XuZViU/w-d-xo.html
which sounds would do the job, but seems its discontinued and hard to come by, what do you think?
I must have missed that. I didn't know there was an adapter available for older surface devices.
My problem with it is that you would have a Frankenstein situation with cables.
There's a picture of what the setup would be at the verge at www.theverge.com/platform/amp/2018/7/9/17549090/microsoft-surface-connect-usb-c-adapter-review-price-specs
If rather get a surface pro hub rather than use a hub that connects to a hub.
I have the same charger but the problem, when i connect the power then sometimes charging is seen sometimes not. After shaking the power cable near I-pad charging port, hardly charging is seen. Its very nuisance for me. Why does it happen?
Could just be a faulty cable
Great review Kevin! I wanted to know from your personal experience, how is the magnet strength of the connector? I've from another 3rd party provider and the magnet strength was not as strong that the cable would frequently get detached easily. I hope you can enlighten us on this. Thank you!
It's probably not as magnetic as the official charging cable, but I haven't had any major issues with it. I still use it all the time.
Now that you've had this charger for a few months, how is it performing?
Yes it still works well. I don't use it everyday. At home I tend to use the Surface Dock or the regular power supply. However, I take the power delivery adapter and cable whenever I travel or go out somewhere.
Hi. My Surface PRO charger does not work sometimes and I could not charge my Surface PRO . After Some plug in and Plug out AC input or charger port on the Surface PRO, it take charge and it happen when Surface PRO on or off. How can I solve this ? 🌹🌹
It sounds like the charger is faulty. I had this issue before and a replacement charger fixed it.
When I put mine in hibernation, close the type cover lid, and then put it to charge (either USB C or the proprietary charger), it exits hibernation and it gets hot. How do I correct this?
Mmm I'm not sure. My wife used this laptop a lot now and occasionally, the official charger doesn't work for a while. It seems quite erratic.
What you're talking about seems more like a Windows issue. Have you checked your Windows power and hibernation settings?
@@KevinMuldoon I don’t see anything regarding manually setting the device to hibernate, and the power options advanced settings just has:
Sleep
>Hibernate after
>battery and plugged in timing options
Could it possibly be a rogue app that isn't shutting down properly when you hibernate?
The power adapter you use is it 5v, 9v or 15v? I bought one of these cables and was told the voltage had to be 12-15, is this true? I have seen 85w power banks that are 5v would that charge it?
did you get it to work on any adapter ? was willing to use my macbook adapter it is 15v 3a
@@zanithiago not at this point.
@kevin & others. I have observed that with a 65W USB charger the speed on Wifi drops and accessing internet is really slow. Is it possible that this is not supply enough power to the tab's wifi circuitry and resulting in poor performance? Has anyone else experience something similar?
I would not expect that to happen. I suspect something else is causing an issue.
When connected to mains power, Windows has a max performance mode than turns off 802.11 power save mode. With battery power, power saver mode should be enabled.
From what I've seen online, issues can arise if an older router or access point does not support 802.11 power save mode.
It's not a problem I've faced myself.
What WiFi router or AP are you connecting to?
Is this an issue you've experienced with other laptops too?
@@KevinMuldoon thanks for your response, appreciate that.
With other laptops there is no such issue my wifi router is very advanced and dual band, i would not expect this kind of behaviour from it. I will try to see power settings on my surface while doing this again.
@anubhavsaksena I agree. I don't think it's the WiFi router if it's a newish model that is WiFi 6 or newer. It could be a power saving.
You could always do a ping test and then see if there are any dropouts when switching power modes.
so I am having a problem with my original charger for ms surface pro 5 (2017) and now I am wondering can I use the 65 w chargers since mine is 44 w is there any harm on my surface??
No it's fine. Only 44 watts will be drawn.
I would not recommend purchasing the Jego Tech cable. I purchased the usb c-type charging cable and the wall box charger a total of $60 to use the charger. What I received I would expect from a dollar store charging cable. I realized the 1st week that the wire is exposed at the strain relief and the pvc cover point of the cable. The cable had minimal handling as it was in a stationary place. I have emailed and no reply. I have called the service number is non-service. I was asked for a review at the 30 days of purchase but no response to any request of a replacement.
Sorry to hear you have not heard back from customer service.
That's the side of tech reviews that is difficult to gauge as you only realise how good or bad support it when something breaks or doesn't work as expected.
I still have this cable in my photography bag and still use it occasionally (but still use a surface charger too). Mine is thankfully still in good condition.
Please Boss I need one how can I buy it can you explain it
You'll see these types of cables being sold on Amazon, eBay and many other places. 👍
Sorry is this a power bank, or JUST a travel plug via USB-C?
im after power bank solution
It's the cable. You'll have to use it with a power adapter or power bank that can deliver the correct number of watts.
idk why but mine cant charge☹️☹️ its already plug in but it cant charge?? am i missing something??
Could be a faulty cable.
Will this work on surface go 2?
I believe so as I don't think the surface connector has been changed over the years. I'm not 100% sure though so best to check with the sellers.
The video is very interesting. Have you tried charging the Surfce Pro using a power back that has a USB Type-C port?
What do you mean by a power back?
@@KevinMuldoon Thank you very much for answering. I mean an external battery designed to charge mobile devices such as cell phones or notebooks through a USB port. I have a Microsoft Surface Pro 2017 that uses 15v and I want to extend its autonomy so I can use it more hours on the plane.
You will need a charger or power bank that supports power delivery as it has a 45 watt per hour battery.
What power does the surface pro6 work on ?
It's 45 watts.
Kevin Muldoon but when I bought my device, it had the battery with it and it’s written on it 44 watts.
@@Mira59771 that will be correct then. My surface pro was at my girlfriend's so I wasn't able to confirm the exact value.
Kevin Muldoon thank you so much for answering
You're welcome.
0:35 haha! british crappy electrics.. I now know why they call it a power "BRICK"!!
😁🤣
Thank you for this. It helps
Can you add an usb-c extension cable for longer cable length? :)
It wouldn't be as simple as that. You'd have to buy a cable.
@@KevinMuldoon ok that's what I thought, unfortunately. How long is the adapter cable? 2m? I would like to have 3m to 5m :/
@@xX12VincEXx I'm out just now so can't check, but it is definitely under 2 metres.
Hi, in the surface connector, which are +12v and which is gnd? External or internal? Thank you
yes
Thanks for the video! I have an Alogic Dock Wave power bank with 60w PD and I have just purchased the J-Go Tech adapter and its not working when I plug into my Surface Pro (2017). Nothing happens at all. I realise this is an older video of yours, but if you would have any advice I would be very appreciative!
I still use it as the primary cable to charge my surface pro.
It doesn't sound good if it doesn't work with either the adapter or power bank.
I would recommend returning it and asking it for another to be sent.
@@KevinMuldoon As it turns out, after a lengthy time researching last night and some fantastic customer service from J-Go Tech I realised my power bank did not have sufficient wattage output. Couldn't recommend the J-Go Tech customer service any higher though, they responded to my query almost immediately online and they were able to walk me through what I needed. Thanks also for your quick response too though Kevin.
I thought you have a new idea but I see you're promoting crazy product.
How do you plug the charger in? I just got mine and I literally broke the port trying to figure out how to charge the fucking thing now i have to return it
It's a surface connector so should magnetically connect.
@@KevinMuldoon no it came with an old school usb cable and there are only two ports on the device and it is supposed to fit into one of them but when I plugged it in, the thing inside the port started moving around and the cable didnt fit anymore so I tried movinf the little plastic thing back in place but it just broke. Why did they make it rocket science to plug in the charger? Im so mad i just spent $1000 on a piece of garbage
I'm not sure of your setup.
You need to double check the cable is compatible with your Surface device.
@@KevinMuldoon it's the surface pro 5 with the i7 processor. I simply used the cable that shipped with the device itself. Oh well hopefully amazon refund me. Thanks for your help anyway youre a good channel 👍
Thanks David. What's the URL of the cable you bought. I'll check it out 👍
Love the accent.
This is what I need to see !
Is this surface pro2?
It's the Surface Pro 6.
Is it bad for your surface tablet if you keep your power adapter plugged in while working on surface tablet ?
No that's fine.
Muchísimas gracias, me has solucionado un problema muy grande que tenía con mi surface pro 6, saludos desde España
Gracias Jose. Tu eres muy amable 👍
I finaly fucking got one
“Surface pro sex” hahaha
So if I use power delivery 2.0, is there any problem later on ? Or it will just charge slowly compared to PD 3.0 charger ?
I don't think you will face any issues charging with a slower charger.. I'm fact, generally speaking, charging a battery slower prolongs its lifespan.
@@KevinMuldoon thank you for your answer.
You're welcome.
Thie cable is nice but gets broken easily
Good evening the charger of my microsoft Windows surface RT has no power anymore, what should i do to charge my tablet now? I'm waiting for your boss answer .. thank you
I had that issue a few months ago and I resolved it by replacing the charger.
If the battery needs replaced, that's more difficult for you as it can't be easily replaced.
Nice product, but at $44 it cost a third of my surface pro 5:(
Ye usb me lena chahta huu
Hi,
will a 36W UGREEN's PD Adapter charge the SurfacePro3 ?
Yes the same surface port is used in the 3, 4, 5, 6 and 7. It apparently only needs 36 watts support.microsoft.com/en-gb/help/4023445/surface-pro-3-features
Man I do not see the benefit here. Soooo much easier to buy another surface charger and a usb A to C adapter if that is the case. A LOT Cheaper and including usb port. "purchase link below" . Oh now I get it.
You got me. I've been hired by the government to promote USB cables! 🤣
Wey nooooooo,necesito ver este vídeo pero esta en inglés :((((
Qué es la problema?
@@KevinMuldoon estaba buscando un vídeo para arreglar mi tablet,pero encontré este en ingles :'(
what language is this?
Swahili
Again you are not real you are to real!
I dont get it your replacing a charger with a charger lol ..
Yeah you don't get it haha.😁
damn he sounds just like Connor McGregor
Lol
This fucking Long aß Advertisement
surface sucks as a computer, I rather have a generic Chinese computer, more power, costs less, and doesn't need a 25 dollar cable
Title is 100% misleading. You're not powering with USB C. When one says "power with", one is speaking about the port the power comes out of and plugs into. You're still powering the device with the Surface connector, not USB C. This said, this power setup had its advantages, but you're definitely not powering/charging the device with USB C.
I disagree. The connection to the adaptor is type C, not type A. Plus, bear in mind that when this video was published, no Surface device had a type C connection on the laptop itself.
@@KevinMuldoon my SP7 has USB C and it can't be powered through it. This is my point. Where power is connected to the device (input) is the kind of power. You can't power a Surface with USB C...yet. When you can it will not be reverse compatible. You're just adapting USB C power output to a Surface connector. The title of your video is misleading.
This video was published in May 2019, five months before the Surface Pro 7 was released.
When this was published, we had no idea if type C ports would be added to future Surface devices and whether charging via type c would be possible.
There was absolutely no confusion as to what this video was about when it was released.
There shouldn't be any confusion now either. Look at the video thumbnail that has been there since day one. It literally shows a type c connector in one hand and a surface connector in the other hand.
There's nothing misleading here. You've just misinterpreted the video.
Anyways, got to disagree with you here.
@@KevinMuldoon it's the title, not the thumbnail. Charge Your Surface Pro With [A] Type C [Charger] would be an accurate title.
You've misinterpreted the title.
Here's the thing.
Type C doesn't really mean anything when it comes to power. There's no one standard so saying it's powered by type C is wrong. Type C is the connector at the end of the cable. Nothing more.
I've got over a dozen type c cables.I have some for led lights and cameras that only provide 1amp of power, but cannot power my phone. I have smartphone cables from two years ago that don't charge my new phone fast enough. I have thunderbolt 3 power cables that support different wattage values. I have smartphone cables that shouldn't be able to charge my laptop, but actually have enough power to do so if matched with a good power delivery adaptor. I even have type c to 3.5mm adapter cables that don't provide any power. You can also buy type c to HDMI and type c to displayport cables.
So when you say something is powered by type C, what are you really saying? Are you saying one specific end is type c, both ends? Are you talking about a minimum number of watts that are delivered?
The cable I reviewed was a type C to Surface connector cable and I stand by the fact you're charging by type C as it can be plugged into a type c power delivery adapter.
Doko da Subtitles desku?
Its this work surface go?
Yeah it does just make sure you use a power brick that has enough amps to actually charge it or else it will discharge slowly while in use
Reichs Fuhrer
Yup you can even charge it with 18w charger and it is very good ( max watt is 27) so you will lose maybe just half houre aginst original charger
Is it okay if i used a 35w or 45w PD for the surface pro 4 ?
It looks like the Surface Pro 4 uses 36 watts so you should be ok.
@@KevinMuldoon thank you very much
@@KevinMuldoon Is it bad for your surface tablet if you keep your power adapter plugged in while working on surface tablet ?
?
You can use the laptop whilst charging. It doesn't do any harm.
Support PowerBank ??
It can be charged with the right adapter via a power bank that has power delivery.
RedNe Nitla
Keep in mind usb c port should support 30w or above to gain good charging