Why does it say invalid notification token when I try to CHANGE MY PASSWORD.. IT DOESNT LET ME DO THIS...PLEASE ANSWER ME ASAP..HAVE BERN TRYING TO CHANGE PSSSWORD FOR 2 HOURS. KEEP GETTING SAME MESSAGE !!!!!
Hi @Lev, apologies for the delayed response. Thank you for reaching out. To resolve this, kindly reach out to us support@nixplay.com We'll be needing you to provide your frame's serial number and the email address you used to create your Nixplay account. Thank you for your patience with us.
My frame gets stuck 2-3 times every day. About every 2-3 hours. It used to be once a day. When it gets stuck, it gets really hot. I need some help please!
Thanks for reaching out to us. We'd like to apologize that you're having trouble with your Nixplay frame. We'd like to help sort this out. If you followed the re-set instruction for your Nixplay Original as indicated in this video and the issue still persists, we would need you to send an email to support@nixplay.com We would need you to provide your frame's serial number and a video of your Nixplay that shows it is not working. After this we would be providing you with the next steps.
Your frames are very unreliable. I purchased 3 frames at $250 each and 2 failed. Your products are just not designed properly and you do not stand by your products. Not buying your products ever again.
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I opened this thing up and the reset whole goes nowhere. Is this a joke!
my frame just went back to the loading screen after I reset it
Did this and it does load the progress bar for a split second - then goes to black and nothing.
Why does it say invalid notification token when I try to CHANGE MY PASSWORD..
IT DOESNT LET ME DO THIS...PLEASE ANSWER ME ASAP..HAVE BERN TRYING TO CHANGE PSSSWORD FOR 2 HOURS. KEEP GETTING SAME MESSAGE !!!!!
My paper clip goes in 1.5 inches with out touching anything
the one i have says its already paired and its not paired to my account what do i do ?
Hi @Lev, apologies for the delayed response. Thank you for reaching out. To resolve this, kindly reach out to us support@nixplay.com We'll be needing you to provide your frame's serial number and the email address you used to create your Nixplay account. Thank you for your patience with us.
My frame gets stuck 2-3 times every day. About every 2-3 hours. It used to be once a day. When it gets stuck, it gets really hot. I need some help please!
Does it work now?
My father dies. We don’t have access to his email… otherwise known as an EXPENSIVE BRICK
Mine paused right at the beginning of the loading bar. Over an hour stuck there.
Thanks for reaching out to us. We'd like to apologize that you're having trouble with your Nixplay frame. We'd like to help sort this out. If you followed the re-set instruction for your Nixplay Original as indicated in this video and the issue still persists, we would need you to send an email to support@nixplay.com We would need you to provide your frame's serial number and a video of your Nixplay that shows it is not working. After this we would be providing you with the next steps.
Same with mine. :-(
Ha hold the reset down 10 seconds
Your frames are very unreliable. I purchased 3 frames at $250 each and 2 failed. Your products are just not designed properly and you do not stand by your products. Not buying your products ever again.
These frames are 🗑