Actually, some colors were released in the newest version. They have an adjustable strap which has 7 adjustment holes and a buckle. I recently ordered the toy loulou in the dark beige color from my Theresa. It has the new adjustable strap. However, the interior of the bag remains the same where the center divider is no longer a slip pocket.
Thanks so much for the info 🥰! I’m going to get the beige color too. Is the beige the same beige as the old version? I couldn’t tell from the photos because of the lighting.
@@SomethingLatte The “dark beige” that I purchased is the same color as the old version. As far as I know, mytheresa is the only one currently selling this color with the new adjustable strap.
I really want one toy loulou in my collection but I already have the college bag in medium in black and gold .. but I really want the toy loulou in black and gold too lol … it’s just Wayyyyy too repetitive I feel like so don’t know what to do x)
Well if you love black with gold the most and use it the most I say it’s not a problem in those colors for both. The bags are very different sizes and serve different purposes, so get what you love and use.
I’ve had the same experience with Nordstrom. A Tory Burch bag I received actually had dirt on the flap corners and the color was worn off all four corners on the bottom. The few things I’ve purchased from them have had terrible packaging. Just thrown in the box in a dust bag. No packing at all.
Ugh, I wish Nordstrom would get better with their packaging and quality control. Being an upscale department store, they really shouldn’t be reselling used items. Thanks for watching 💕
The dusty grey is so pretty! I love the adjustable strap. You can even adjust the strap to a wristlet. Sorry to hear about your experience. Hopefully you can get another one in new condition 🥰
I have the similar issue of toy Lou lou. I bought from Mytheresa. It came like been used and there’s light green mark inside bag. It seems like glue. I emailed them. However, they keep asking for more photos which I sent them twice. The mini camera was in good condition though. It’s bit disappointed really.
I have the same experience with Nieman Marcus. When I received my item it doesn’t even have protective packaging and the item I received it’s not new also returned bag. Not being picky at all but I agree if you going to buy a luxury item it definitely need to be new. Ever since then I pick it up on the store.
Ya I wished department stores wouldn’t resell returned items. They didn’t even wrap it up nicely. Coach bags come in better packaging and quality. Thanks for watching 💕
I love the toy loulou but keep telling myself I don’t need another small bag. I agree that it’s nice to have the option of changing the straps. The good thing about that adjustable strap is that the section with the adjustment is meant to make it like a wristlet. Too bad Nordstrom sent a used bag. That’s poor service. On another note, I’ve been loving your nails in the last few videos. Is it an ombré french tip? Did you do them yourself?
I felt the same! Didn’t think I needed another small bag 😆. I really should be looking at bigger bags but it’s so cute, I couldn’t resist haha. Ohh I had no idea that was for a wristlet! That makes total sense now 😊 I wish Nordstrom would have better quality support, given they are considered a high end department store. YASS! My nails are pink white ombré using a dip. This one I did at a salon, I need to learn how to use dip at home. Thanks for watching 💕
I had a very similar thing happen to me with my Chloe bag from Bloomingdale’s. It was very poorly packaged. And then the bag itself had multiple issues.
Oh no! Did you end up returning it back to Bloomingdales? I wish department stores would check and not resell returned or damaged bags...especially at the price point. I ended up returning mine 😞
@@SomethingLatte I certainly did. It definitely appeared damaged. Cotton was bursting from the seams, there was a big mark on the bottom of the bag, and the $1,100 bag came delivered in a box with hardly any paper and no ribbon.
@@yvettekennedy1114 ugh I can’t believe that! Department stores definitely need better processes in place to avoid experiences like this. At least they let us return items. Hope this never happens again!
Ohh no! I wish Nordstrom would check the items before shipping it out. I love shopping online but it’s always a gamble...never know if the item will be damaged or a return. Thanks for sharing ♥️
Ugh that is what is so frustrating about Nordstrom. I just had a very similar recent experience too when I ordered a pair of the Princetown loafers, it came used like there were creases on the toe box. So annoying. But in your situation, it is truly a great bag. You should try and exchange it out for the newest ones. They have adjustable strap but no slip pocket on the interior though. If you carefully look at the picture Nordstrom has up, you can see the actual adjustable belt and it’s nicer than the older version too. The small loulou is stunning as well. I have tried it on in store and it lies well when you do do it crossbody. I’m hoping to add that to my collection for my birthday in the same color combo you mentioned 😍. Don’t give up on the bag cuz of this bad experience!!! It is one the best mini bags out there and at an amazing price point!!!
Oh no! I can’t believe a similar situation happened with you as well 😮. Can’t believe they sent you shoes with creases. At least they have a good return policy! I’ll definitely exchange it for a newer version. I had no idea the newer version has an adjustable strap. I’m so happy to hear that! Thanks for the info ❤️! I also want both the toy loulou and small loulou bag. Thanks so much for watching 💕
I would be so mad if my bag came like that lol. I really want this bag but not sure what size. I definitely think you should get either size and the same color. It's a beautiful bag.
@ *LVGUCI* The canvas tote actually reminds me of the Hermes Garden Party too. Thanks for making this video to suggest more budget friendly alternatives. love it!
Hey! I am so sorry that happened to you. What a shame... I love the YSL Toy Lou Lou because I have one myself and get a lot of use out of it. Yeah, I would totally repurchase the Toy Lou Lou elsewhere.
I have the toy lulu in black with black hardware. Absolutely love it but it is small. That bag is definitely worn and returned. Maybe the people at the factory took it and wore it and returned once they were done with it. I would get my money back and go to straight to ysl. I bought mine from there. Thanks for sharing.
oh no, that so annoying, I just purchased the bag and it was fully wrapped, all sealed... this is definitely a return :( I hope you reordered, as its a great bag. My bag has an adjustable / removable strap but not the wristlet feature and as a tall person I was so excited ... I purchased this bag last year and the strap was not adjustable.
Nordstrom does that a lot because of their generous return policy. Maybe that's why the price was low. The color is absolutely beautiful. See if you can exchange with the new one. 😉 Great review!
Ya that totally makes sense. It’s always a gamble sometimes when I buy bags online from Nordstrom. Just glad they have a great return policy. I might get the beige one instead. Thanks for watching 💕
@@SomethingLatte I actually had a horrific experience with the actual YSL website. Not only was it tossed in the box (which had a tear), nothing was stuffed or wrapped, it was absolutely smooshed, there was a strong crease along the bottom, fainter creases everywhere else, and another customer’s packing slip was inside. It also was sort of dingy/dull. I wrote on the box with a marker so they wouldn’t send a broken box to someone else.
The strap is not really “adjustable” it’s designed to come off and be a wristlet. I use mine on my black on black toy lou lou. I wish I would have picked up this bag in this color and design before they updated it. I love my black one but this nude color is gorgeous!
Congrats! I love the blk and gold version! I think the only reason mine was used is because it was an older model that someone returned. Since the other toy loulou are the new version, it should come in new. In the future, I think I’ll call the 1800 number to request new bags only just in case. Hope you get one in perfect condition!
Definitely a return. That's not professional of Nordstrom. The bag itself as a style is great, I would get a new one. I don't have this bag, but they look lovely. What a shame. 😦
So sorry this happened. But this is such a great bag as long as it’s big enough for all your stuff. I have it and the small and a Lou camera bag which is great. The small is the size of the college bag. I have a Nordstrom story. I recently returned a Lou camera bag because there were dents in the leather on the front. It was in a plastic package so was new. But damaged. It was the last one in that color. I made the people at the pick up amd return area and the cust sac manager aware of it and asked if they could make a price adjustment so I could take it to a cobbler and fix it. They said no they had to send it to their return center. I said ok and returned it. The next day I saw it relisted for sale on their website. This was a damaged bag. I can’t believe they just listed it for sale again instead of returning to their return center like they said they would. Shame on Nordstrom.
I love this little bag and at a reasonable price point. The small college bag cost more and I heard it fits the same. Wow I can’t believe Nordstrom. They actually sold back the damage bag. No wonder people complain about the quality control. It’s unfair when people pay for designer and end up with a damaged bag. Hope they get better! Thanks for watching 💕
Hi, babe what a shame! It has definitely been used but what shocks me is how easily these returns are accepted. I think there should be stricter measures in place to protect both the clients and the brand/stores from irresponsible consumption. These are luxury items and it leaves a bad taste in one's mouth to spend over a thousand bucks (or even less!) to get a bag that smells, but is purportedly advertised as brand new. Sorry about the disappointing experience. I have the newer model of the Toy and it truly is a fab bag. If it will serve a purpose in your collection, I say go for it! The small size is pretty but I think capacity-wise it would be too similar to your Collège and the cream Fendi you have. Just my 2 cents. Looking forward to see if you pick this one up again. xxx
Right?! I totally agree! Wish they had better procedures in place when they resell or take back designer items. At least they will let me return the bag. I been going back and forth as well. I love it because it’s so cute, but also have my YSL college bag, which I really love and got at a steal of a price. The two bags are still pretty similar. Thanks for your feedback babe ❤️ ! I love it when I can save some 💵 😂
Ooooh that's a return 100%. :( That probably explains why there was only one online. I'm sorry girl. I hope you can find it elsewhere for a decent price!
So I had the same experience with a Nordstrom Canada online order. I got a used Tory Burch bag with scratches on it. I called the store and spoke to an SA, she sourced me another one of the exact same bag in perfect brand new condition. She actually called around and made sure it did not have the concerns I shared. I love this bag - love the taupe colour in the old model. If I were you I would try to source that same model because you’re saving money too. Sorry about your experience. I love the toy lou lou - I would stick to the toy….
I’ll give them a call tomorrow to see if they can source the beige bag. That’s a great idea 💕 I do love the bag but a little sad I won’t get the old price 😆 I do appreciate the customer service from Nordstrom. I’m sorry to hear the same thing happened to you 😞 Always frustrating to receive an old item when you get excited about a new item.
Actually, some colors were released in the newest version. They have an adjustable strap which has 7 adjustment holes and a buckle. I recently ordered the toy loulou in the dark beige color from my Theresa. It has the new adjustable strap. However, the interior of the bag remains the same where the center divider is no longer a slip pocket.
Thanks so much for the info 🥰! I’m going to get the beige color too. Is the beige the same beige as the old version? I couldn’t tell from the photos because of the lighting.
@@SomethingLatte The “dark beige” that I purchased is the same color as the old version. As far as I know, mytheresa is the only one currently selling this color with the new adjustable strap.
I really want one toy loulou in my collection but I already have the college bag in medium in black and gold .. but I really want the toy loulou in black and gold too lol … it’s just Wayyyyy too repetitive I feel like so don’t know what to do x)
Well if you love black with gold the most and use it the most I say it’s not a problem in those colors for both. The bags are very different sizes and serve different purposes, so get what you love and use.
I’ve had the same experience with Nordstrom. A Tory Burch bag I received actually had dirt on the flap corners and the color was worn off all four corners on the bottom. The few things I’ve purchased from them have had terrible packaging. Just thrown in the box in a dust bag. No packing at all.
Ugh, I wish Nordstrom would get better with their packaging and quality control. Being an upscale department store, they really shouldn’t be reselling used items. Thanks for watching 💕
The dusty grey is so pretty! I love the adjustable strap. You can even adjust the strap to a wristlet. Sorry to hear about your experience. Hopefully you can get another one in new condition 🥰
Thanks so much for watching 💕 I’m going to exchange it does the beige and gold instead 😊
I have the similar issue of toy Lou lou. I bought from Mytheresa. It came like been used and there’s light green mark inside bag. It seems like glue. I emailed them. However, they keep asking for more photos which I sent them twice. The mini camera was in good condition though. It’s bit disappointed really.
What do you think about the loulou being $1990 now 😂 I’m watching this and wish it were $1450. The prices are off the chain!
Thanks for the review. Sorry about that experience tfs 🌻🌼✨
Thanks so much for watching 💕
I have the same experience with Nieman Marcus. When I received my item it doesn’t even have protective packaging and the item I received it’s not new also returned bag. Not being picky at all but I agree if you going to buy a luxury item it definitely need to be new. Ever since then I pick it up on the store.
Ya I wished department stores wouldn’t resell returned items. They didn’t even wrap it up nicely. Coach bags come in better packaging and quality. Thanks for watching 💕
I love the toy loulou but keep telling myself I don’t need another small bag. I agree that it’s nice to have the option of changing the straps. The good thing about that adjustable strap is that the section with the adjustment is meant to make it like a wristlet. Too bad Nordstrom sent a used bag. That’s poor service. On another note, I’ve been loving your nails in the last few videos. Is it an ombré french tip? Did you do them yourself?
I felt the same! Didn’t think I needed another small bag 😆. I really should be looking at bigger bags but it’s so cute, I couldn’t resist haha. Ohh I had no idea that was for a wristlet! That makes total sense now 😊 I wish Nordstrom would have better quality support, given they are considered a high end department store. YASS! My nails are pink white ombré using a dip. This one I did at a salon, I need to learn how to use dip at home. Thanks for watching 💕
Loving your channel. Does the iPhone max fit in the toy lou lou? Keep up the hard work. Looking forward to more useful videos
Thanks so much ❤️ Yep! My iPhone 12 Pro Max fits but it’s a tight squeeze. 😊
@@SomethingLatte 🫶🏽🫶🏽
I had a very similar thing happen to me with my Chloe bag from Bloomingdale’s. It was very poorly packaged. And then the bag itself had multiple issues.
Oh no! Did you end up returning it back to Bloomingdales? I wish department stores would check and not resell returned or damaged bags...especially at the price point. I ended up returning mine 😞
@@SomethingLatte I certainly did. It definitely appeared damaged. Cotton was bursting from the seams, there was a big mark on the bottom of the bag, and the $1,100 bag came delivered in a box with hardly any paper and no ribbon.
@@yvettekennedy1114 ugh I can’t believe that! Department stores definitely need better processes in place to avoid experiences like this. At least they let us return items. Hope this never happens again!
I received boots from Nordstrom with the same issue. Had to return them. Also, the shoe box was in shambles.
Ohh no! I wish Nordstrom would check the items before shipping it out. I love shopping online but it’s always a gamble...never know if the item will be damaged or a return. Thanks for sharing ♥️
Ugh that is what is so frustrating about Nordstrom. I just had a very similar recent experience too when I ordered a pair of the Princetown loafers, it came used like there were creases on the toe box. So annoying.
But in your situation, it is truly a great bag. You should try and exchange it out for the newest ones. They have adjustable strap but no slip pocket on the interior though. If you carefully look at the picture Nordstrom has up, you can see the actual adjustable belt and it’s nicer than the older version too.
The small loulou is stunning as well. I have tried it on in store and it lies well when you do do it crossbody. I’m hoping to add that to my collection for my birthday in the same color combo you mentioned 😍. Don’t give up on the bag cuz of this bad experience!!! It is one the best mini bags out there and at an amazing price point!!!
Oh no! I can’t believe a similar situation happened with you as well 😮. Can’t believe they sent you shoes with creases. At least they have a good return policy! I’ll definitely exchange it for a newer version. I had no idea the newer version has an adjustable strap. I’m so happy to hear that! Thanks for the info ❤️! I also want both the toy loulou and small loulou bag. Thanks so much for watching 💕
@@SomethingLatte no problem! Thank you for making the video! Do update us on what you decide to do! 💕
You never order Luxury items online, unless half off, of course. Wdym the newer version of this bag doesn’t have the inside compartment?
Never going to order online again! I guess I was tricked by the pricing 😂 thanks for watching 💕
I would be so mad if my bag came like that lol. I really want this bag but not sure what size. I definitely think you should get either size and the same color. It's a beautiful bag.
I’m thinking of getting the beige and gold ♥️ It’s all too cute!
Love love love that Stormy Grey colour 🤩 Too bad thou with the way it was packed 😣
Thanks for sharing my dear 😘
Thanks for watching dear 🥰
@ *LVGUCI* The canvas tote actually reminds me of the Hermes Garden Party too. Thanks for making this video to suggest more budget friendly alternatives. love it!
Hey! I am so sorry that happened to you. What a shame... I love the YSL Toy Lou Lou because I have one myself and get a lot of use out of it. Yeah, I would totally repurchase the Toy Lou Lou elsewhere.
Agree! It’s such a cute bag but also fits a good amount. I want it now in the beige and gold. Thanks so much for watching 💕
CHIẾC TÚI NHÌN ĐẸP VÀ HỘP THỜI TRANG, CẢM ƠN BẠN ĐÃ CHIA SẺ...
I have the toy lulu in black with black hardware. Absolutely love it but it is small. That bag is definitely worn and returned. Maybe the people at the factory took it and wore it and returned once they were done with it. I would get my money back and go to straight to ysl. I bought mine from there. Thanks for sharing.
Ysl has all the color options too! I’ll definitely check the boutique out. Thanks so much for watching 💕
oh no, that so annoying, I just purchased the bag and it was fully wrapped, all sealed... this is definitely a return :( I hope you reordered, as its a great bag. My bag has an adjustable / removable strap but not the wristlet feature and as a tall person I was so excited ... I purchased this bag last year and the strap was not adjustable.
I tried exchanging but Nordstrom sold out of all the colors I wanted 😞 Hopeful I’ll add this to my collection one day! Thanks for watching 💕
Nordstrom does that a lot because of their generous return policy. Maybe that's why the price was low. The color is absolutely beautiful. See if you can exchange with the new one. 😉 Great review!
Ya that totally makes sense. It’s always a gamble sometimes when I buy bags online from Nordstrom. Just glad they have a great return policy. I might get the beige one instead. Thanks for watching 💕
@@SomethingLatte I actually had a horrific experience with the actual YSL website. Not only was it tossed in the box (which had a tear), nothing was stuffed or wrapped, it was absolutely smooshed, there was a strong crease along the bottom, fainter creases everywhere else, and another customer’s packing slip was inside. It also was sort of dingy/dull. I wrote on the box with a marker so they wouldn’t send a broken box to someone else.
This bag is so beautiful and I love its color. So sad to see it in this condition. I would return this bag, dear.😘
Too bad because the bag looks so cute and it looked good on you.
Thank you! I love the color, wish this color was offered in the new versions. Thx for watching 🥰
But I would definitely repurchase the toy loulou elsewhere. I have it and love it.
It’s honestly the cutest little bag. And it fits a good amount for the size 😊 💕
The strap is not really “adjustable” it’s designed to come off and be a wristlet. I use mine on my black on black toy lou lou. I wish I would have picked up this bag in this color and design before they updated it. I love my black one but this nude color is gorgeous!
Ohh, that’s good to know! I also prefer the older model more. I feel it has more details on it. Thanks for watching 💕
Oh my goodness I’m so nervous. I just ordered this bag in black with gold hardware from Nordstrom. I hope they send it to me like that.
Congrats! I love the blk and gold version! I think the only reason mine was used is because it was an older model that someone returned. Since the other toy loulou are the new version, it should come in new. In the future, I think I’ll call the 1800 number to request new bags only just in case. Hope you get one in perfect condition!
Definitely a return. That's not professional of Nordstrom. The bag itself as a style is great, I would get a new one. I don't have this bag, but they look lovely. What a shame. 😦
I wish Nordstrom had better procedures and quality checks in place. At least they will let me return the bag. Thanks so much for watching 💕
Yikes that is horrible and heart breaking you will have to do a follow up video of what you exchange
Thank you 💕 I’ll definitely do a follow up video 😊
So sorry this happened. But this is such a great bag as long as it’s big enough for all your stuff. I have it and the small and a Lou camera bag which is great. The small is the size of the college bag. I have a Nordstrom story. I recently returned a Lou camera bag because there were dents in the leather on the front. It was in a plastic package so was new. But damaged. It was the last one in that color. I made the people at the pick up amd return area and the cust sac manager aware of it and asked if they could make a price adjustment so I could take it to a cobbler and fix it. They said no they had to send it to their return center. I said ok and returned it. The next day I saw it relisted for sale on their website. This was a damaged bag. I can’t believe they just listed it for sale again instead of returning to their return center like they said they would. Shame on Nordstrom.
I love this little bag and at a reasonable price point. The small college bag cost more and I heard it fits the same. Wow I can’t believe Nordstrom. They actually sold back the damage bag. No wonder people complain about the quality control. It’s unfair when people pay for designer and end up with a damaged bag. Hope they get better! Thanks for watching 💕
Hi, babe what a shame! It has definitely been used but what shocks me is how easily these returns are accepted. I think there should be stricter measures in place to protect both the clients and the brand/stores from irresponsible consumption. These are luxury items and it leaves a bad taste in one's mouth to spend over a thousand bucks (or even less!) to get a bag that smells, but is purportedly advertised as brand new. Sorry about the disappointing experience. I have the newer model of the Toy and it truly is a fab bag. If it will serve a purpose in your collection, I say go for it! The small size is pretty but I think capacity-wise it would be too similar to your Collège and the cream Fendi you have. Just my 2 cents. Looking forward to see if you pick this one up again. xxx
Right?! I totally agree! Wish they had better procedures in place when they resell or take back designer items. At least they will let me return the bag. I been going back and forth as well. I love it because it’s so cute, but also have my YSL college bag, which I really love and got at a steal of a price. The two bags are still pretty similar. Thanks for your feedback babe ❤️ ! I love it when I can save some 💵 😂
@@SomethingLatte always welcome and always happy to chat about bags!😘
Ooooh that's a return 100%. :( That probably explains why there was only one online. I'm sorry girl. I hope you can find it elsewhere for a decent price!
Thanks so much for watching 💕 Just glad Nordstrom has a good return policy, or else i would be worried.
So I had the same experience with a Nordstrom Canada online order. I got a used Tory Burch bag with scratches on it. I called the store and spoke to an SA, she sourced me another one of the exact same bag in perfect brand new condition. She actually called around and made sure it did not have the concerns I shared. I love this bag - love the taupe colour in the old model. If I were you I would try to source that same model because you’re saving money too. Sorry about your experience. I love the toy lou lou - I would stick to the toy….
I’ll give them a call tomorrow to see if they can source the beige bag. That’s a great idea 💕 I do love the bag but a little sad I won’t get the old price 😆 I do appreciate the customer service from Nordstrom. I’m sorry to hear the same thing happened to you 😞 Always frustrating to receive an old item when you get excited about a new item.
Nordstrom is ALWAYS like this. Bought from them once and never again! Seriously they are worse than Walmart!
Oh no! That’s so disappointing, hope they have better quality checks in place for the future 😔
Love the bag and I would definitely return but don’t use it lol you are stretching and deteriorating the bag even more. Anyway, just my opinion! :)
Agree! Definitely returning. I already packaged it back in the box to get sent back 😊 Thanks for watching!
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