When I was in my first year of uni, I dialled 999 as I was suicidal, drank far too much, and was crying about how I didn't want to live into the phone. By the time the paramedics arrived, I could tell the operator was trying his best not to cry. I wish I could find him and tell him I've found my reasons to stay, and I'm going to graduate in two days.
Thanks for sharing your story. Life in this world can keep us going at an unnatural pace where something has to give, we weren't meant to live like this, we keep putting ourselves under so much pressure and we end up having to make big changes to slow down and breathe, so I'm really happy to hear you made the right decision to keep going. I hope you have a tremendous support network 🤗
That poor operator at the end. I'm always glad to see with these programs that no matter the outcome of the call the operator is kept in the loop, so they can know that when the patient pulls through they reallly helped, and if they don't pull through they know they did all they could.
@@tomsimpson484 Spot on. I'm a serving Police officer in the UK. On my first day on a response team in March 2018, I went with an experienced officer to a concern for safety, an elderly woman hadn't been seen for a few days and her concerned neighbours called it in. We went round and tried to gain entry without using force initially, but were unable to, eventually we made the decision to force entry and my colleague made a right mess of the wooden door.... there was glass everywhere from the window pane. Ran straight in, and sure enough this elderly lady was collapsed on the kitchen floor, unconscious and not breathing. He began CPR and I ran to get the first aid kit and the defibrillator, returning moments later. Moments later, whilst it was my turn at doing CPR, LAS control room private called me on my personal radio and asked for an update, I informed them that "CPR was in progress". About 8 minutes later there was 1 ambulance and 3 solo paramedic cars outside. I went in the back of the ambulance to hospital with the lady, who came round in the back of the ambulance. She survived to hospital and we accompanied her there and explained that we would inform her relatives. After my colleague spoke with hospital staff, it became clear that her sister was in the same hospital by chance with a chest infection, so the nurses tried to arrange moving them to a ward where they could be together if at all possible, once she was stabilised. Me and my colleague returned to the station, completed the necessary paperwork and went home a few hours late. We never found out whether or not she survived to be deemed well enough to leave hospital, that's just the nature of it, you rarely ever find out. Fast forward about a month, the day of my 23rd birthday, we went to a hanging, and were first on scene, this poor bloke hanging from a fence. It wasn't at all gruesome but it was a horrible freezing cold rainy day, and I had to search the body which was soaking wet, the poor bloke was only 35 and killed himself in a park directly opposite from where his parents lived, after we left the scene, we got back in the car, parked up opposite the house, my colleague got out and told me to wait there, initially I wasn't sure what he was doing, then it dawned on me this was where his NOK (next of kin) lived. He entered the premises and asked them to confirm if they had a son, they said yes, he asked for a photo of their son, to which the mother turned and pointed to a photo of their son on the wall.... he then had to inform them that their son was dead, having committed suicide and dying overnight in the park just over the road.... i'll never forget that. This one was just under 4 years ago, but it will always stay with me. I appreciate my colleague (who had near 20 years service back then) looking out for me, he could have made me go in with him, or even worse, made me tell them, but he didn't want to "throw me in at the deep end" on my first month policing the streets. I've been to many since, and many sudden/unexpected deaths, but sometimes some of them just stick in your mind for one reason or another.
@@thefiestaguy8831 Yeah it's alot more grim than most people ever realise. Currently working for south west ambulance service in the call centre and having to deal with 30+ ambulances queuing at hospitals and apologising to people who have been waiting for 10+ hours for an ambo.
@@thefiestaguy8831 Concern for welfare's are my least favourite - they are normally a cat 3 which at the current rate can be anywhere between 1 to 24 hours for an ambulance. Normally the latter. I don't want to know how many people died as a result of not getting a response when pressing their careline alarm
@@tomsimpson484 Even though we're CPR trained, and of course have annual refreshers and tests on it, there's nothing more that I love then seeing someone in a green uniform turn up at calls like this.
I know the woman at the end said that she wants to be a paramedic and not "just" be the person at the end of the phone, but she should know what she does is so important too. When you desperately need help the voice at the other end of the phone is a lifeline. Just knowing you're not facing this alone, someone is there with you and is sending help makes a world of difference. I've had dispatchers that clearly didn't care and those who clearly did, and the difference could not be more vast. Whatever the outcome, that caller knew that the dispatcher cared and that will stay with them.
I so agree. As a call handler you’re there when people are at their most desperate because they’re often alone with a very sick person, waiting for the ambulance to arrive. A very underrated job.
My father passed away 8 years ago now, the paramedics tried their hardest to save him, but I still recall the 999 call handler trying to keep us calm and guiding us through CPR. Definitely not just the person at the end of the phone, a very important part of the team. I have the utmost respect for everyone involved from the call handlers to the paramedics who deal with some terrible things on a day-to-day basis. Certainly something I couldn't do!
Paramedic from Canada here, 10 years on the job so far. Much love and respect for our emergency dispatchers. They are more than just a voice on the other end of the phone, or our radios, earpieces, etc. They are human beings and have a very difficult, stressful, important and valued service to provide. I have nothing but admiration for what they do and see them as colleagues.
Thank you for your service! My boyfriend just got accepted to the paramedic program and I’m excited for him but also scared. Do you have any advice on how I can best support him?
It's always cool to see how much teamwork goes into these operations. It's so much coordination. Sometimes even from civilians (in this case the tram operator). This dude was lucky to get out with no major life changing injuries. Also, that poor call center operator who broke down I really don't blame her. What a hard thing to do. She was strong though. She really was. Good job she did.
Condolences to the family of the person who didn't make it. Kudos to the phone dispatcher who did exactly what needed to be done on a calm manner. It's tough to be on the phone, it's even harder to be on scene when you can't do anything.
@@Cole07mfc_ It was an assumption given the circumstances. I seriously hope I'm incorrect, but I have a large amount of family involved in the medical fields including at least one emergency dispatcher. They take someone off the phones if there was a bad outcome.
@@Cole07mfc_ It's likely he died. The out-of-hospital survival rates for sudden cardiac arrest are single digit percentages. This isn't Hollywood. It's unfortunate.
My first call taken as an emd was a hanging. Some things in life just shouldn't be heard and once you've heard it you cannot unhear it. Massive respect! R.i.p
@Beck Lotus It’s no burden at all. I know for one your family would want to support you through these difficult times, not bottle it up. Hope you can heal in time 💜
I had to tell a 7yo how to do CPR on their mom on thanksgiving morning, she had OD’d on h3roine, it still stays with me. It was the best job I ever had, I just couldn’t do the 60hr weeks and flipping between days and nights every other shift
The young lady operator did so well. God bless her for her invaluable help, her compassion and kindness. She did her best and hopefully, saved a precious life. Wonderful young lady.🙏❤️🙏
About three weeks ago was my first hanging, the next day my first bridge jumper. One of them lived, one didn't. They were only a year and two years older than me. It doesn't get easier, it's more like you learn how to mentally prepare for it going in, then handle it after. Having supportive coworkers and supervisors definitely helps with that. I'm happy to see that we've gotten away from the old thought process that needing mental help was a sign of weakness.
@@bigginge12 - was that comment really necessary mate? These comments are what make us Brits sound like stuck-up twats. Besides, your comment is irrelevant as they never said this is a 911 call. They merely said if they were a 911 operator as (presumably) its the equivalent for where they live, therefore not an incorrect statement.
@@artspooner that’s true I’m just saying that it was 999 here so it would be different but I understand that I was wrong and I shouldn’t have put that.
@@bigginge12 - that’s fair enough mate. We can all be a bit reactionary on t’internet! We should all puts our hands up when we do as you have done. To coin a phrase of our American cousins, have a great day!
I was really upset watching that poor young operator who was crying as she gave instructions to the caller.I had tears running down my cheeks🥲 she was a lovely girl, god bless her🙏. Dave, Liverpool UK.
It's crazy how well organized these folks are. Several teams, all cooperating, all well drilled & properly regulated. And how many more folks like this, how many more teams? The amount of tech and skill these folks are able to deliver in the aid of others is mind-boggling. Years and years of experience, distilled into manuals, training, and regular practice. The HEMS bring a trauma center to the patient. How many lives have they saved? True professionals, the lot of 'em.
Much appreciated but also the call takers, firefighters, and police as well. I was a medic for about 10 years before going to RT (respiratory therapist) and now I’m disabled due to health issues.
The amount of respect I have for our emergency services is unreal. I've always wanted to be a paramedic but I couldn't cope with traumatic events. Having to try and save someone who's critically injured must be so horrible. The amount of people these guys have watched die. Coming to scenes and people already deceased due to trauma😩 All I can say is well done to these guys they're amazing 👏
a big well done to the 999 operator you did a bloody amazing job sweetheart Your such an amazing mart of our nhs these people work there arses off they are the backbone to us if it wasn't for them we would loose so many patients People don't realise what there job entails it can be physically draining but they are there to help,support and sometimes saves lives I'm a nurse and too get emotional sometimes especially when we have to give bad news No matter what job your in it happens to us all of us it's called being human 🌈🌈🌟
This guy is so lucky to have that operator hit him and have such quick reflexes, when he was extracted and the HEMS guy said "primary survey seems fine" which is all of the vital things like your pulse, airways etc etc and as soon as he said that, I knew the guy was gonna be absolutely fine.
I have the honour of saying I work for an ambulance trust as a health advisor. I currently do 111 but with time will also do 999. Some of what we hear is hard. I've not had a CPR call yet but I know with time I will as it's part of the job. It's hard not being there, all you can do is be that hand to hold over the phone and tell them help is arranged, then it's onto another job to help another patient. Thankfully they are so amazing at my work at allowing you time if you need it. It's truly the most rewarding but challenging thing I'll ever do. I'm proud to work with an incredible group of people who go in every shift and try their best to help other people. People describe people within my professions as heros...We're normal, every day people, getting to help people every shift is truly the most rewarding feeling
To the call taker, your role as a 911 call taker is just as important as a paramedics. I was a medic for about 10 years and I’ve seen calls no one should ever see. The dispatchers hear the panic over the phone and have to keep the victims and callers calm and give instructions. None of its easy. Go to school and become a medic. I hope she has been able to do it. It’s a very rewarding job especially when you get to save a life. You also help save the life as a call taker and your job is just as important.
She was in the UK so it isn't 911 to call. It's 999. In Australia it's 000, all countries are different. Why do Americans assume the rest of the world follows them? We don't.
Last year I was on St Peter's Square when there was a big gathering for commemorating Peterloo. There were people standing on the tramway. Police had to run up to them and say "Get off the tracks!" as a tram came bearing down on them. Totally oblivious.
To the woman helping do CPR on the phone. Do you have any idea of how important you are? Without you, many would not know what to do. You can do a lot in communications and you prove it every day. A kind word when one is in a serious accident makes the difference
ill never forget when we went to Ireland (im from Canada, and our vehicles drive on opposite sides of the road as the UK) i was looking the wrong way down the track, and was almost hit by a tram, thank god a lady who is from Ireland screamed at me and i bolted.... i was almost nicked right there 😬
Please pass on my grateful thanks to this operator for doing the hardest thing possible giving trust, faith and guidance when someone is so afraid of losing someone, she did a fantastic job of keeping her composure and my best wishes to her for being so strong, 😇
Anybody that is watching this ....I want you to pay close attention between 1.00 and 1.15. note the response. All those personnel, equipment and training. A great JESIP response. Now try convincing yourself that we don't have the best emergency services in the world.
Im 14 and once had paramedics come check up on me and tbh me having that thought now ik what i seriously want to do in life is that i wanna be paramedic like ik so much hard work and tiring it is but also its worth it because you get to help the people and thats what i wanna do so i hope one day i can become one of them and help other in need
Quite the opposite to the title. They didn’t race to do anything. The lead on scene is even filmed saying he’s stable so they could take their time with the rescue. Who wrote the title to this one?
@@Thufferinthuckotash Canada. It’s getting better and is pretty good but I feel like the Brit’s are way better. It’s so expensive to get any kind of help that’s the main problem.
@@markbenn1907 As a Brit, I can say that mental health services here are not good at all. There's more media awareness than there has been before, but it isn't corroborated by actual government action.
Lol. No we don't. There are SO MANY people with poor mental health who aren't offered any help or support at all. We don't take it seriously, you just saw one colleague being supportive of another during a difficult moment. It's not even close to the same thing.
I work for an Ambulance Service, and I don't see a patient as a person per say, I see it more of a service I'm providing and I need to conduct myself in the most appropriate manner possible. I never have an issue with the emotional side as I don't really understand my personal emotion. I just get up and move on to the next job.
that’s a recipe for developing a trauma disorder. if you don’t give yourself time to process it as soon as it happens it’s likely your brain will try and start processing it on its own, months or years down the line.
@Bla Bla and @oizys - not really. It's how the vast majority of health professionals operate. Emotional distancing is the only way to survive the job. If you take onboard all the emotional attachments you couldn't do the job. There will be cases that do get to you and it is those you need to address, debrief and process otherwise that can lead traumatic disorders. But you are right in that sometimes, the overall emotional toll is not recognised (not necessarily individual cases) which can lead to burnout and other mental health issues.
That's what people need when they call though. They need someone competent to do the job they're paid to do, not someone to cry because they're upset about something that has nothing at all to do with them. Of course it was very sad that she was sad, as the emotionally manipulative music played in the background to elicit an emotional response, but the reality is that it was very unprofessional and it's sheer luck that she was able to actually help the poor bloke on the other side. That she wants to go onto the front line, deeper into the pain, is really concerning for anyone who may be sent her as their first responder. A lot of people make out like wailing is just a normal human response, but it's not. Becoming inconsolable because a stranger's life is difficult just makes it worse for the person you're supposed to be helping. They already know it's bad, looking after an operator's (or support worker, police officer, doctor etc, any customer service role) feelings is not going to help them get through it. I feel like it's really selfish to go into a job like that if you can't control yourself when something sad happens, because something sad will inevitably happen, especially when you work in emergency services.
@@keithfarrell7638 I doubt it was lack of common sense. They said he was intoxicated and sitting on the tram way prior to the collision, a reasonable and more respectful guess would be to say that he was struggling with his mental health and his intentions were that he didn't want to be around anymore. I doubt he would get there out of pure coincidence even in the most intoxicated state....
I can feel with the operator. I sit beside an operator as the call comes in. The women talk with her husbend, till the operator tells her what to do. ".... please dont let me allone....our together life will not end so....we want to do so much things together... we have so much planing...." That kills me, no the situation but the womens speaking to her husband meanwhile she is preparing him as the operator tells her. At the end he closed his eyes for ever.
oh bless him u i am sorry meaning you can get a great deal of money from the people like you 6in but 6we you are in a good place to have the same idea and a good blood tests
you watch these as an american and realize your country sucks more than you thought, they'd have either screamed at the operator for crying/panicking, overworked her more, or fired her.
@@briannasellie1617 how is it crazy though? Trams were made to transport people. There's no way to get another vehicle down there. It's the most sane thing to imagine in that situation.
Trams are like trains in that they travel on tracks, but they're smaller, slower, and they move around inside large cities. They basically replace buses and taxis to keep emissions down in built up areas that have a lot of foot traffic. They're supposed to be safer than other kinds of vehicle too but that's debatable. Manchester is one of only about 10 cities in England to have them though, they're not that common over here.
You can't imagine how many bad calls those who work on the phones at emergency services, who help people in life threatening situations, get? You not have the ability to imagine things or something? That's a real brain disorder you know.
I have no sympathy for people like this, who cause massive public cost and disruption through their stupidity. It's one thing if people fall onto the tracks accidentally, but stumbling down because you're too intoxicated to be in control of their faculties should mean an immediate invoice for any cost incurred. Also, I feel for the operator on the second case, especially since she clearly hadn't had her training updated in years. A clear sign how the people staffing the emergency services are left to fend for themselves by their employer, the state. Rescue breaths have not been recommended for many years. The consensus is that the chest compressions move enough air to substitute for breathing, so this 2-30 ratio the operator is communicating is completely outdated. It just makes it harder for an untrained person to keep someone alive if they are requested to do both.
When I was in my first year of uni, I dialled 999 as I was suicidal, drank far too much, and was crying about how I didn't want to live into the phone. By the time the paramedics arrived, I could tell the operator was trying his best not to cry. I wish I could find him and tell him I've found my reasons to stay, and I'm going to graduate in two days.
Glad to hear that you’re feeling better, there’ll always be a reason for you here on this world, much love 🙌🏽
Glad you're better and found a reason
Immediate Respect to the Operator.
Ok
Thanks for sharing your story. Life in this world can keep us going at an unnatural pace where something has to give, we weren't meant to live like this, we keep putting ourselves under so much pressure and we end up having to make big changes to slow down and breathe, so I'm really happy to hear you made the right decision to keep going. I hope you have a tremendous support network 🤗
That poor operator at the end. I'm always glad to see with these programs that no matter the outcome of the call the operator is kept in the loop, so they can know that when the patient pulls through they reallly helped, and if they don't pull through they know they did all they could.
You're not actually kept in the loop as much as you'd think. Sometimes all you get it pt has been conveyed to hospital.
@@tomsimpson484 Spot on. I'm a serving Police officer in the UK. On my first day on a response team in March 2018, I went with an experienced officer to a concern for safety, an elderly woman hadn't been seen for a few days and her concerned neighbours called it in. We went round and tried to gain entry without using force initially, but were unable to, eventually we made the decision to force entry and my colleague made a right mess of the wooden door.... there was glass everywhere from the window pane.
Ran straight in, and sure enough this elderly lady was collapsed on the kitchen floor, unconscious and not breathing. He began CPR and I ran to get the first aid kit and the defibrillator, returning moments later.
Moments later, whilst it was my turn at doing CPR, LAS control room private called me on my personal radio and asked for an update, I informed them that "CPR was in progress". About 8 minutes later there was 1 ambulance and 3 solo paramedic cars outside. I went in the back of the ambulance to hospital with the lady, who came round in the back of the ambulance. She survived to hospital and we accompanied her there and explained that we would inform her relatives.
After my colleague spoke with hospital staff, it became clear that her sister was in the same hospital by chance with a chest infection, so the nurses tried to arrange moving them to a ward where they could be together if at all possible, once she was stabilised.
Me and my colleague returned to the station, completed the necessary paperwork and went home a few hours late. We never found out whether or not she survived to be deemed well enough to leave hospital, that's just the nature of it, you rarely ever find out.
Fast forward about a month, the day of my 23rd birthday, we went to a hanging, and were first on scene, this poor bloke hanging from a fence. It wasn't at all gruesome but it was a horrible freezing cold rainy day, and I had to search the body which was soaking wet, the poor bloke was only 35 and killed himself in a park directly opposite from where his parents lived, after we left the scene, we got back in the car, parked up opposite the house, my colleague got out and told me to wait there, initially I wasn't sure what he was doing, then it dawned on me this was where his NOK (next of kin) lived.
He entered the premises and asked them to confirm if they had a son, they said yes, he asked for a photo of their son, to which the mother turned and pointed to a photo of their son on the wall.... he then had to inform them that their son was dead, having committed suicide and dying overnight in the park just over the road.... i'll never forget that. This one was just under 4 years ago, but it will always stay with me. I appreciate my colleague (who had near 20 years service back then) looking out for me, he could have made me go in with him, or even worse, made me tell them, but he didn't want to "throw me in at the deep end" on my first month policing the streets.
I've been to many since, and many sudden/unexpected deaths, but sometimes some of them just stick in your mind for one reason or another.
@@thefiestaguy8831 Yeah it's alot more grim than most people ever realise. Currently working for south west ambulance service in the call centre and having to deal with 30+ ambulances queuing at hospitals and apologising to people who have been waiting for 10+ hours for an ambo.
@@thefiestaguy8831 Concern for welfare's are my least favourite - they are normally a cat 3 which at the current rate can be anywhere between 1 to 24 hours for an ambulance. Normally the latter. I don't want to know how many people died as a result of not getting a response when pressing their careline alarm
@@tomsimpson484 Even though we're CPR trained, and of course have annual refreshers and tests on it, there's nothing more that I love then seeing someone in a green uniform turn up at calls like this.
I know the woman at the end said that she wants to be a paramedic and not "just" be the person at the end of the phone, but she should know what she does is so important too. When you desperately need help the voice at the other end of the phone is a lifeline. Just knowing you're not facing this alone, someone is there with you and is sending help makes a world of difference. I've had dispatchers that clearly didn't care and those who clearly did, and the difference could not be more vast. Whatever the outcome, that caller knew that the dispatcher cared and that will stay with them.
I so agree. As a call handler you’re there when people are at their most desperate because they’re often alone with a very sick person, waiting for the ambulance to arrive. A very underrated job.
So true, it's very reassuring in your worst moment.
I am pretty sure that she knows that her job is very important, but she just expresses the desire to do something else.
Still, she would make a great paramedic. If that's what she wants, I hope she goes for it.
My father passed away 8 years ago now, the paramedics tried their hardest to save him, but I still recall the 999 call handler trying to keep us calm and guiding us through CPR. Definitely not just the person at the end of the phone, a very important part of the team. I have the utmost respect for everyone involved from the call handlers to the paramedics who deal with some terrible things on a day-to-day basis. Certainly something I couldn't do!
Paramedic from Canada here, 10 years on the job so far. Much love and respect for our emergency dispatchers. They are more than just a voice on the other end of the phone, or our radios, earpieces, etc. They are human beings and have a very difficult, stressful, important and valued service to provide. I have nothing but admiration for what they do and see them as colleagues.
Thank you for your service! ❤️
Thank you for your service! My boyfriend just got accepted to the paramedic program and I’m excited for him but also scared. Do you have any advice on how I can best support him?
I’ve been with BCAS for 2 years. It’s way more stressful than I thought it would be, but I love it.
@@sleeque6809 are you from Canada?
@@RileEren yes
It's always cool to see how much teamwork goes into these operations. It's so much coordination. Sometimes even from civilians (in this case the tram operator). This dude was lucky to get out with no major life changing injuries. Also, that poor call center operator who broke down I really don't blame her. What a hard thing to do. She was strong though. She really was. Good job she did.
It's truly a logisitical dream. Honestly, the coordinators are moving literal mountains. So impressive.
Condolences to the family of the person who didn't make it. Kudos to the phone dispatcher who did exactly what needed to be done on a calm manner. It's tough to be on the phone, it's even harder to be on scene when you can't do anything.
It didn’t see he/she died
@@Cole07mfc_ It was an assumption given the circumstances. I seriously hope I'm incorrect, but I have a large amount of family involved in the medical fields including at least one emergency dispatcher. They take someone off the phones if there was a bad outcome.
@@Cole07mfc_ It's likely he died. The out-of-hospital survival rates for sudden cardiac arrest are single digit percentages. This isn't Hollywood. It's unfortunate.
@@jamesmckenzie3532 i don’t think he died considering he was talking after the accident and they said no signs of critical injuries
never mind i didnt watch the whole video i did not realize there was a second victim?
My first call taken as an emd was a hanging.
Some things in life just shouldn't be heard and once you've heard it you cannot unhear it.
Massive respect!
R.i.p
Bloody hell. You ok? Thanks for doing that amazingly tough but necessary job. Nice one
@@keithfarrell7638 all good now after some support from Emas. No thanks needed mate.
Unfortunately I now don't work for Emas. Take care.
@Beck Lotus I hope you have sought some counselling.
@Beck Lotus It’s no burden at all. I know for one your family would want to support you through these difficult times, not bottle it up. Hope you can heal in time 💜
I had to tell a 7yo how to do CPR on their mom on thanksgiving morning, she had OD’d on h3roine, it still stays with me. It was the best job I ever had, I just couldn’t do the 60hr weeks and flipping between days and nights every other shift
The young lady operator did so well. God bless her for her invaluable help, her compassion and kindness. She did her best and hopefully, saved a precious life. Wonderful young lady.🙏❤️🙏
That operator at the end was so brave. Real life hero.
About three weeks ago was my first hanging, the next day my first bridge jumper. One of them lived, one didn't. They were only a year and two years older than me. It doesn't get easier, it's more like you learn how to mentally prepare for it going in, then handle it after. Having supportive coworkers and supervisors definitely helps with that. I'm happy to see that we've gotten away from the old thought process that needing mental help was a sign of weakness.
Ptsd is more common in the emergency services than any other occupation, including the military.
Can’t even quantify my admiration for the NHS and all of its’ workers. Love you all.
if i was a 911 operator , i would literally cry like every few minutes 😟 i have sm respect for people in this line of job
It’s not 911 it’s 999 it’s England mate
@@bigginge12 - was that comment really necessary mate? These comments are what make us Brits sound like stuck-up twats. Besides, your comment is irrelevant as they never said this is a 911 call. They merely said if they were a 911 operator as (presumably) its the equivalent for where they live, therefore not an incorrect statement.
@@artspooner that’s true I’m just saying that it was 999 here so it would be different but I understand that I was wrong and I shouldn’t have put that.
@@bigginge12 - that’s fair enough mate. We can all be a bit reactionary on t’internet! We should all puts our hands up when we do as you have done. To coin a phrase of our American cousins, have a great day!
@@bigginge12 well they are just saying the amercian equivalent to 999 here in America it’s 911
Much respect for our heros!
I was really upset watching that poor young operator who was crying as she gave instructions to the caller.I had tears running down my cheeks🥲 she was a lovely girl, god bless her🙏. Dave, Liverpool UK.
That first guy was SO lucky to come out as unscathed as he did!
the people on the ends of these phones are absolute angels. never ever underestimate how hard they work
It's crazy how well organized these folks are. Several teams, all cooperating, all well drilled & properly regulated. And how many more folks like this, how many more teams? The amount of tech and skill these folks are able to deliver in the aid of others is mind-boggling. Years and years of experience, distilled into manuals, training, and regular practice. The HEMS bring a trauma center to the patient. How many lives have they saved? True professionals, the lot of 'em.
What a wonderful young doctor. He was so reassuring. Thank God we have such dedicated, beautiful Souls amongst us.❤️
😂😂😂
The way they used the tram to transport the patient out was very clever.
I love paramedics. Aren't they just THE best people? Angels 😇 that walk the earth. ❤
Much appreciated but also the call takers, firefighters, and police as well. I was a medic for about 10 years before going to RT (respiratory therapist) and now I’m disabled due to health issues.
@@debrakleid5752why
Respect to the UK NHS.....thank you!
The amount of respect I have for our emergency services is unreal. I've always wanted to be a paramedic but I couldn't cope with traumatic events. Having to try and save someone who's critically injured must be so horrible. The amount of people these guys have watched die. Coming to scenes and people already deceased due to trauma😩 All I can say is well done to these guys they're amazing 👏
a big well done to the 999 operator you did a bloody amazing job sweetheart
Your such an amazing mart of our nhs these people work there arses off they are the backbone to us if it wasn't for them we would loose so many patients
People don't realise what there job entails it can be physically draining but they are there to help,support and sometimes saves lives
I'm a nurse and too get emotional sometimes especially when we have to give bad news
No matter what job your in it happens to us all of us it's called being human
🌈🌈🌟
As an American it’s great to see how ambulance services in other countries operate
This guy is so lucky to have that operator hit him and have such quick reflexes, when he was extracted and the HEMS guy said "primary survey seems fine" which is all of the vital things like your pulse, airways etc etc and as soon as he said that, I knew the guy was gonna be absolutely fine.
Major respect to all first responders. From across the pond, we can't thank you enough for what you do.
I'm thinking the future paramedic will be amazing.
Great response and teamwork, as always from all the emergency services. I hope the girl at the end has become a paramedic.
I have the honour of saying I work for an ambulance trust as a health advisor. I currently do 111 but with time will also do 999. Some of what we hear is hard. I've not had a CPR call yet but I know with time I will as it's part of the job. It's hard not being there, all you can do is be that hand to hold over the phone and tell them help is arranged, then it's onto another job to help another patient. Thankfully they are so amazing at my work at allowing you time if you need it. It's truly the most rewarding but challenging thing I'll ever do. I'm proud to work with an incredible group of people who go in every shift and try their best to help other people. People describe people within my professions as heros...We're normal, every day people, getting to help people every shift is truly the most rewarding feeling
To the call taker, your role as a 911 call taker is just as important as a paramedics. I was a medic for about 10 years and I’ve seen calls no one should ever see. The dispatchers hear the panic over the phone and have to keep the victims and callers calm and give instructions. None of its easy. Go to school and become a medic. I hope she has been able to do it. It’s a very rewarding job especially when you get to save a life. You also help save the life as a call taker and your job is just as important.
She was in the UK so it isn't 911 to call. It's 999. In Australia it's 000, all countries are different. Why do Americans assume the rest of the world follows them? We don't.
@@marieravening927even so, we all know that emergency services in general are important. why pick at the number they chose?
Bless these guys
These operators are fantastic!!
I love that he's being transported by a tram.
Last year I was on St Peter's Square when there was a big gathering for commemorating Peterloo. There were people standing on the tramway. Police had to run up to them and say "Get off the tracks!" as a tram came bearing down on them. Totally oblivious.
In the end, I really felt for the EMT call center clerk.
To the woman helping do CPR on the phone. Do you have any idea of how important you are? Without you, many would not know what to do. You can do a lot in communications and you prove it every day. A kind word when one is in a serious accident makes the difference
ill never forget when we went to Ireland (im from Canada, and our vehicles drive on opposite sides of the road as the UK) i was looking the wrong way down the track, and was almost hit by a tram, thank god a lady who is from Ireland screamed at me and i bolted.... i was almost nicked right there 😬
Please pass on my grateful thanks to this operator for doing the hardest thing possible giving trust, faith and guidance when someone is so afraid of losing someone, she did a fantastic job of keeping her composure and my best wishes to her for being so strong, 😇
Ive literally been on that tram , thats scary to think that happened very grateful for the emergency services definitely not paid enough!
Imagine crawling through a narrow gap under a tram with all that gear to treat a patient under there.
Damn
Anybody that is watching this ....I want you to pay close attention between 1.00 and 1.15. note the response. All those personnel, equipment and training. A great JESIP response. Now try convincing yourself that we don't have the best emergency services in the world.
Nice! 5:40 Dara O’Brien volunteering at the HQ. (Sorry to break the mood!).
Im 14 and once had paramedics come check up on me and tbh me having that thought now ik what i seriously want to do in life is that i wanna be paramedic like ik so much hard work and tiring it is but also its worth it because you get to help the people and thats what i wanna do so i hope one day i can become one of them and help other in need
great job from the woman on the phone!
Whats the music is from 4:46 to 5:33 ??
Drink again pleased I dont drink.
Good work
That’s huge response
Frank McCallum?
Does somebody know the name of the song used from the start till about 2:00
Landscape by Takashi Kokubo. It's 5 months since your comment but I hope I helped.
I am surprised that he alive
A single specialist team of two for 2.8 million people for the entire duration of a nightshift?
Oh boy, that's not a lot of resources...
Quite the opposite to the title. They didn’t race to do anything. The lead on scene is even filmed saying he’s stable so they could take their time with the rescue. Who wrote the title to this one?
I feel like the Brit’s that their mental health so seriously and I love it❤️
You think so? Where are you from, i’m curious?
@@Thufferinthuckotash Canada. It’s getting better and is pretty good but I feel like the Brit’s are way better. It’s so expensive to get any kind of help that’s the main problem.
@@markbenn1907 As a Brit, I can say that mental health services here are not good at all. There's more media awareness than there has been before, but it isn't corroborated by actual government action.
We’ve a very long way to go still! It affects us all as a society!
Lol. No we don't. There are SO MANY people with poor mental health who aren't offered any help or support at all. We don't take it seriously, you just saw one colleague being supportive of another during a difficult moment. It's not even close to the same thing.
A bit to close to home as a wife of a train driver. Couldn't watch it all .
All that for one person, I think 3 cops one fire crew and one ambulance is enough
It sounds like the train was hungry so it decided to eat a man
It is a tram
I'd say this was the Salford branch of the tram network, let's say southern-centeral area of greater Manchester.
Hay quá
I work for an Ambulance Service, and I don't see a patient as a person per say, I see it more of a service I'm providing and I need to conduct myself in the most appropriate manner possible. I never have an issue with the emotional side as I don't really understand my personal emotion. I just get up and move on to the next job.
*per se
@@jefflerner7526 Thank you for correcting that. I honestly don't know what I would have done without you!
that’s a recipe for developing a trauma disorder. if you don’t give yourself time to process it as soon as it happens it’s likely your brain will try and start processing it on its own, months or years down the line.
@Bla Bla and @oizys - not really. It's how the vast majority of health professionals operate. Emotional distancing is the only way to survive the job. If you take onboard all the emotional attachments you couldn't do the job. There will be cases that do get to you and it is those you need to address, debrief and process otherwise that can lead traumatic disorders. But you are right in that sometimes, the overall emotional toll is not recognised (not necessarily individual cases) which can lead to burnout and other mental health issues.
That's what people need when they call though. They need someone competent to do the job they're paid to do, not someone to cry because they're upset about something that has nothing at all to do with them. Of course it was very sad that she was sad, as the emotionally manipulative music played in the background to elicit an emotional response, but the reality is that it was very unprofessional and it's sheer luck that she was able to actually help the poor bloke on the other side. That she wants to go onto the front line, deeper into the pain, is really concerning for anyone who may be sent her as their first responder. A lot of people make out like wailing is just a normal human response, but it's not. Becoming inconsolable because a stranger's life is difficult just makes it worse for the person you're supposed to be helping. They already know it's bad, looking after an operator's (or support worker, police officer, doctor etc, any customer service role) feelings is not going to help them get through it. I feel like it's really selfish to go into a job like that if you can't control yourself when something sad happens, because something sad will inevitably happen, especially when you work in emergency services.
Wonder how this happened
Drink/ drugs? Lack of common sense or bad luck?
Possible suicide attempt id say or drugs
@@keithfarrell7638 I doubt it was lack of common sense. They said he was intoxicated and sitting on the tram way prior to the collision, a reasonable and more respectful guess would be to say that he was struggling with his mental health and his intentions were that he didn't want to be around anymore. I doubt he would get there out of pure coincidence even in the most intoxicated state....
I can feel with the operator. I sit beside an operator as the call comes in. The women talk with her husbend, till the operator tells her what to do. ".... please dont let me allone....our together life will not end so....we want to do so much things together... we have so much planing...." That kills me, no the situation but the womens speaking to her husband meanwhile she is preparing him as the operator tells her.
At the end he closed his eyes for ever.
scary
oh bless him u i am sorry meaning you can get a great deal of money from the people like you 6in but 6we you are in a good place to have the same idea and a good blood tests
Where they putting him on tram? Overhead baggage hold?
you watch these as an american and realize your country sucks more than you thought, they'd have either screamed at the operator for crying/panicking, overworked her more, or fired her.
Go watch some John Oliver videos, THEN you will realize how much your country really sucks ;(
No they wouldn't, stop being so bloody dramatic.
0:47
I go to Manchester a lot and ngl I’m terrified of the trams 💀
👏
He jump front of it?
It’s crazy to think about being transported on the very same train that you were hit by I can’t even imagine
Suppose they could have just left him there instead 🙄🙄🙄🙄🙄🙄
@@mydogeatspuke I meant the craziness of it all dude
@@briannasellie1617 how is it crazy though? Trams were made to transport people. There's no way to get another vehicle down there. It's the most sane thing to imagine in that situation.
@@mydogeatspuke just telling the story someday man it’s really not this serious
@@briannasellie1617 what story? What are you actually saying lmao.
I really think they should ban alcohol, as all it causes is drama's n deaths by drink driving.
A minute in and i still don’t know what a tram is
a passenger vehicle powered by electricity conveyed by overhead cables, and running on rails laid in a public road.
Trams are like trains in that they travel on tracks, but they're smaller, slower, and they move around inside large cities. They basically replace buses and taxis to keep emissions down in built up areas that have a lot of foot traffic. They're supposed to be safer than other kinds of vehicle too but that's debatable. Manchester is one of only about 10 cities in England to have them though, they're not that common over here.
My family died from fire at home and my dad call to 112 here in finland but they didn't send anybody!!!! 😔
Ok....that operator at the end fucked me up.... I can't imagine the sheer volume of horror those people have to hear on an hourly basis....
You can't imagine how many bad calls those who work on the phones at emergency services, who help people in life threatening situations, get? You not have the ability to imagine things or something? That's a real brain disorder you know.
Why fucking green, there looks like a gardener
Swear that’s a train not a tram
It’s a tram running on separated rail tracks.
Cornbrook Station. Definitely a Manchester tram.
@@clairenoon4070 It is TFGM and yes its a greater Manchester tram
@@LifeOfSkaya I know, I live there!
I have no sympathy for people like this, who cause massive public cost and disruption through their stupidity. It's one thing if people fall onto the tracks accidentally, but stumbling down because you're too intoxicated to be in control of their faculties should mean an immediate invoice for any cost incurred.
Also, I feel for the operator on the second case, especially since she clearly hadn't had her training updated in years. A clear sign how the people staffing the emergency services are left to fend for themselves by their employer, the state. Rescue breaths have not been recommended for many years. The consensus is that the chest compressions move enough air to substitute for breathing, so this 2-30 ratio the operator is communicating is completely outdated. It just makes it harder for an untrained person to keep someone alive if they are requested to do both.
So your totally guessing when this was recorded then, great job
The bloke nearly fucking died. I think hes paid enough.
Rescue breaths can be argued about. Red Cross still says to do them. 🤷🏽♀️
They do still recommend rescue breaths in cases of asphyxiation or drowning. Which includes hanging
NHS are heroes, all of them no exceptions