Unleashing the Power of Integration: Learn How to Insert Records in ServiceNow using REST!
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- เผยแพร่เมื่อ 15 ก.ย. 2024
- In this video, we'll be showing you how to use the REST API in ServiceNow to insert records from an external page.
By the end of this video, you'll be able to insert records from an external page using the REST API in ServiceNow! This is a great technique for accessing data that's not available in the ServiceNow console or through the ServiceNow API. So make sure to watch this video and learn how to insert records in ServiceNow using the REST API!
You should have basic understanding of HTML, Javascript, Ajax and API. This is an integration demo from external website to work on ServiceNow records.
If you want to learn integration and connect ServiceNow from another application then this video will help you perform integration with ServiceNow.
Subscribe to the channel and Learn more about ServiceNow.
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Thanks Gaurav! it's very clear.i have followed your steps , it was done.
Can you please share how to integrate ServiceNow with Jira ( insert, update, Delete) ,not only Jira, any third party tool based on this 3 operations (insert, update, delete) , if you have links please share , most helpful for me.
Hi Gaurav, thank you for share this video, it's really to helpful for me. Thanks alot
Clear and simple. Good work.
Hello Gaurav, Thank a lot, I was able to create a new record in Computer table following the steps.
Great
Nice and easy ! thank you so much !
Thanks for the detailed explanation Gaurav. Very helpful....
Hi Ravi ,,, r u woking in service now
Somewhat
Thanx Gaurav ,, perfect and clear
Thanks Gaurav... This vedio helps me lot.
Great video Gaurav...!!!
Thanks for making this awesome videos.
I would like to know how we can create request/incident using service now API catalog.
Hey gaurav can u cover the CORS policy of the rest API in next session
Hi, its already there ..ServiceNow - 4MV4D - REST API Inbound Request Security - S01L06 th-cam.com/video/i0a9_0LwSx0/w-d-xo.html
You can always look my playlist all of categories of my videos..
Good video. Thanks.
Very clear, thank u
Thank you so much Aweeeeeeeeeeeeeeeeeeeeesome video
Hi Gaurav, Really Nice video.I appreciate that.
Could you please make an video on bi-directional integration like Servicenow-Salesforce, Salesforce to Servicenow please.
Waiting for your reply...
Gaurav - great tutorial. Thank you!
I'm following your steps however keep getting following in console -
XHR failed loading: OPTIONS
any suggestions?
Sir can you please provide a tutorial for bi-directional Integration between two instances in servicenow.
Hi I'm getting an error "Access-control-allow-origin" as missing header. Can you please help me on that
Can you explain how to insert record in request table via catalog item in servicenow through c# code?
very helpful for me
Great Video thanks. I understood how we can post / put data into incidents. I want to know if serviceNow can automatically post the updates from a incident table by any user back to my third party application without having to do GET. Because I don't want to keep polling using GET. So is there something like subscription where my application can automatically get updates from serviceNow about changes in any incident. Thank you again :)
hi gaurav,
i tried this exactly on kingston but i am unable to create incident record in that instance. if you could please help me with that.
There should not be any difference. Can you show me your script.
i clearly understood the concept but the same thing i done on my instance its not getting output in Kingston version.So is there any modification to be done
Nothing extra needed for Kingston, can you share the code
function learnApi()
{
var requestBody = "{\"short_description\":\"test value1\",\"assignment_group\":\"Database\"}";
var client=new XMLHttpRequest();
client.open("post","dev35123.service-now.com/api/now/table/incident");
client.setRequestHeader('Accept','application/json');
client.setRequestHeader('Content-Type','application/json');
//Eg. UserName="admin", Password="admin" for this code sample.
client.setRequestHeader('Authorization', 'Basic '+btoa('admin'+':'+'190@R.puram'));
client.onreadystatechange = function() {
if(this.readyState == this.DONE) {
document.getElementById("response").innerHTML=this.status + this.response;
}
};
client.send(requestBody);
}
this my code and that submit button code i done perfectly no mistake in that. please verify where i done mistake thank you
401 Unauthorized from javascript which you mentioned in the video am getting 401 error, but from postman retrieving incident records successfully,can you help me why this happen from js.
Hi Gopi, please check your authentication. Are you using admin or any other user.
SAAS With Service-Now - Hai , thanks for your reply,I set the cors rules now my rest API working fine.
I am using admin and provided all necessary roles .. still I'm getting 401 Unauthorized error
Changed password, created new user similar to admin but no luck.
Getting error in Postman as well.
If I use the URL in search box then it will ask for credentials, if I provide admin creds it will work, but same admin creds is not working via POSTMAN
Hi Wat if I want to add for walking for fields like I want to add a ci of particular class
Hi if we want to run from two different instances..? So what will be the process
HI Its really very helpful to understand rest from external .
Its my humble request if you can upload video as you uploaded .The same way for JIRA (atlassian or any one type) or two way communication .(ServiceNow to jira and jira to servicenow ). Plz I am really struggling with that last 15 days i also went community .
Please watch-th-cam.com/video/X_6zjpFJO2w/w-d-xo.html
Thank you sir for knowledge....
But when I run in Chrome it's not working... it's throwing some error
What error you are getting?
@@SAASWithServiceNow when I'm using Chrome record is not inserting in to incident table.
But using IE record is inserting
Nice video..
Good information but very distracted by numerous interruptions of about 10 commercials and errors just left in example.
i have created one incident record from ABC instance-----> XYZ instance, then if i updated incident Record in ABC it should be update in XYZ
Hi Gourav, I m trying to do same but in ServiceNow its not creating INC, ANy property setting need to be done in Sn
I need to see the code. Are you getting error.
Hi Gaurav, thank you for the tutorial. I have a question for you, how would you add the 'caller' field in the builder, and make it display the 'current logged in user"? I tried something like 'javascript:gs.getUserID()' but it does not work. Thanks
+denis denis Hi Denis, ideally the contact should be the api account name however if you want put contact then you need to add the field in the html form and map it with contact field like i did for other fields, ask user to fill their name, if name matches it will put the contact. Gs.getuserid wont work here as you are filling the data from external source.
Thank you for your answer Gaurav. The problem is :
- I need the name of the caller to be inserted on the incident form
- if I use the html form to map it to SNOW, I have to make sure, the user enters his name correctly - indeed, the user might mispel it - like 'Jean-Yves Dupont' and not 'Jean Yves Dupont'. The hyphen should be mentionned otherwise the system would leave an empty field or like sometimes, the user might enter 'Dupont Jean-Yves' (LastName.FirstName)...
I don't think it would be possible to attach a script to the html form to display the current logged in user as the caller of the Incident, wouldn't it?
I am still learning :) Thank you for your help.
+denis denis Hi Denis, I think I can write a script for this to check when user enters his name. I am away for my Indian festival holidays. I can try to give you by 25 Oct. Please also like and share my channel if you can and subscribe too.
Thank you Gaurav. I appreciate your help. Take your time and enjoy your holiday:!!!!!!!
Thank you Gaurav
Hi gaurav..can you let us know..which user ID and password should we use in the script... because I have tried but incident is not getting created
@@tribidmaji you can use any user of user id , password from your UserTable, but he must have admin role to create incidents in servicenow
I am getting this error
Access to XMLHttpRequest at *********' from origin 'null' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.
You need to add your domain in CORS rules
I had same issue, then I added HTTPS://localhost:port to CORS rules ..issue resolved now
🎉
Why it doesn't work on Chrome?? I have clicked on "run in chrome" from notepad++, it did not worked.
Could you please let us know what's this issue?
It should work, I ran it in Chrome as well.
why does it not work if we run through chrome
Are you getting any error. This is not browser specific.
@@SAASWithServiceNow we are not getting any error, but come to Chorme it is not working may i know cause.
HTML script:--------------------
function learnApi()
{
//var requestBody = "{\"short_description\":\"REST API 1st record\",\"assignment_group\":\"network\"}";
var incgroup=document.getElementById("group").value;
var inctitle=document.getElementById("title").value;
var requestBody= "{\"short_description\":\"" + inctitle + "\",\"assignment_group\":\"" + incgroup + "\"}"
var client=new XMLHttpRequest();
client.open("post","dev61367.service-now.com/api/now/table/incident");
client.setRequestHeader('Accept','application/json');
client.setRequestHeader('Content-Type','application/json');
//Eg. UserName="admin", Password="admin" for this code sample.
client.setRequestHeader('Authorization', 'Basic '+btoa('test'+':'+'123'));
client.onreadystatechange = function() {
if(this.readyState == this.DONE) {
//document.getElementById("response").innerHTML=this.status + this.response;
var res=this.response;
parsedData= JSON.parse(res);
alert(" You have sucessfully created Incident with number:" + parsedData.result.number);
}
};
client.send(requestBody);
}
JS code:--------------------------------------------------------------
Short Description:
Assignment Group:
When I am doing this I am getting an cors issue from chrome browser I added cors policy and also tried doing cors false .. but not working . Any idea ?
It's working from POST man but not from browser
Same issue with me aswell
@@panivrushab3389 bro don't use their Js code .. just write a simple code using jQuery it will work !
I was able to solve this error by adding domain to cors rules in Snow
But now i am getting 401 Unauthorized error. It works if I manually search with the URL and enter the username and password, but fails when done through webpage
I have given all necessary roles still not working
Implemented same as you. It is working in IE but not working on chrome. Please help on this. Getting "access to XMLHttpRequest at from origin 'null' has been blocked by CORS policy" error
I have seen this error only on Chrome, let me check on this.
@@SAASWithServiceNow thanks for your quick response
Hi,
For this to work in chrome/edge, you need to create a CORS rule in SNOW and set domain field as 'null'.
hello sir i have tried this in my earlier instance but in my new kingston instance its not working why is that?
Can you share the code.. are you getting any error.
And how can I protect my password that was stored in the javascript file?
You have to encrypter in your javascript file.
how to insert record in snow by automic?
Lol, why at the beginning Gaurav is testing for video for 6minutes?
Did not understand, it is to show how you can do it from ServiceNow OOB API
@@SAASWithServiceNow watch it man. by mistake you have left some preparation footage and video starts over from around 6th minute
@@SAASWithServiceNow actually is just after 7:04.