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- เผยแพร่เมื่อ 7 เม.ย. 2021
- UPDATE-DO NOT ORDER UNLESS YOU ARE WILLING TO DEAL WITH HORRIBLE CUSTOMER SERVICE IN THE EVENT YOUR ALBUM ISNT PERFECT - I was so impressed with the book but initially there was a printing problem on one of the pages. I contacted customer service and they were going to send me another out ASAP. I was excited for the second book to come, thinking the page would be an easy fix. Well that was fixed, but the book came with a new problem. The gilding (which is an added expense) was all messed up and arrived with gilding dust ALL OVER the book. The gilding along the sides was not properly applied, in comparison to the first book. So I contacted them again. They said they would ship another book.
Third book arrived and there are printing errors on the pages AGAIN!!!!! And now customer service won’t send a fix. They want me to ship all three books back to them and they will see what they can do to fix the problem- but they will not refund!!! I specifically asked why quality control is not noticing these things before Shipping such an expensive product out. They are ignoring my question. They had multiple opportunities to inspect the albums prior to sending them, and now they want me to go out of my way to ship 33 pounds of photo books back to them to inspect after I’ve already sent photos of the problem?? I also have a newborn baby and we are still in a pandemic. Thanks #shutterfly for the horrible customer service. #unhappycustomer
Where is the Shutterfly 100% happiness guarantee?????
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I recently created a Shutterfly premium wedding album with the “make my book” service. I was really on the fence with using this service because it is very expensive and there were NO reviews showing this type of album. (All other Shutterfly albums reviews were their wedding photobooks, not the professional flush mount album). So, I’m hoping you find this video helpful if you are on the fence like I was, wondering about the quality and if it’s worth the cost. Sorry about the long boring beginning. 🤣
Thank you for the thoughtful review and updates!
Update 5/25/21 - it’s been almost 2 months. After receiving 3 damaged albums, and hours of contacting customer service, they sent me a 4th book. They “promised” to check it over before shipping. I received it today. The gilding is STILL screwed up! Out of all the books, the only one that had perfect gilding is the first book (the one pictured in the video). If you are considering gilding, I don’t know if it is worth the risk to pay the additional cost because it might not arrive done correctly. Also, the 4th book I received now has damage to the leather cover. I’m exhausted and I am tired of dealing with customer service. Although their products are beautiful, I wish they were more careful about things being done perfectly. With such an expensive product, it needs to be done right.
Thank you for sharing! There are very limited online reviews of the Flush Mount version of the Shutterfly Wedding Albums. Your review has helped me better understand the difference in the regular lay-flat vs. investing in the Flush Mount version.
Hi Erica, there are no reviews on the flush mount wedding album from Shutterfly. You are the only one that posted this review and I appreciate it! It took me four years to finally have time to work on my wedding album as well so you are not alone :).
Thank you and I’m glad you could find it a little bit of help. Mine is 70 pages! It’s definitely thicker than your typical 70 page Shutterfly album. Let me know if you have other questions! Im happy to help, because I feel like there is very little info out there about it!
I’m a wedding photographer. Shutterfly is not a professional quality printer. If you want pro quality go with mpix. They are owned by Millers Lab who prints pro albums. Pro album designs do not contain more than 5 images per spread bc it becomes a collage photo book and not an album
It’s been over a month and I’m still waiting to resolve the issues. At this point I’m waiting until they contact me again. :-( I’m stuck with damaged photo albums and a huge credit card charge. So disappointing.
What's the size of the album Erica
What size is this book
How much did you pay?
5:1 photo album start ..
Nuhun
Sorry you've had so much trouble getting satisfaction from the publisher, after spending all the time in design and all the money to purchase.
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you list this as the Premium Wedding Album. But you are reviewing the Professional Flush Mount model. The Premium is one tier down and much cheaper. I was hoping to see a review on that one.
I cannot watch this anymore. Nearly 5 minutes into this, and we've seen the box, and a blank white cover -- no images, just talking.
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