Thornton & Lowe Social Housing Consultancy - What are the benefits of a Grounds Maintenance Audit?

An interview with Steven Higginbottom, Head of Housing at Thornton & Lowe.
Steve heads Thornton & Lowe's Social Housing Consultancy, in this full-length interview, he explains the process of how we plan, conduct and feed back on our audits.
Chapters:
00:00 Introduction
00:42 Steve's background & experience
03:25 How do we conduct grounds maintenance audits?
06:47 What is a DLO and how does it differ from other arrangements?
08:30 How we gather a rounded picture of your current service
09:30 How we define short, medium and long-term goals
12:13 How we present the audit findings
15:38 Mobilising the team based on the audit feedback
17:17 Common elements that are overlooked by housing associations
18:44 Securing the right contractors
21:50 How to set up a DLO
24:18 How to recognise & implement cost savings
27:20 How to maximise efficiency with the resources available
28:36 Our top 3 tips for housing associations who are looking to review their services
31:37 Examples of IT implementation in grounds maintenance