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- เผยแพร่เมื่อ 30 ก.ย. 2024
- A cyberattack on a company that provides software for thousands of car dealers in North America says it's a "ransom event." The hack on CDK Global happened last week and is still disrupting about 15,000 car sellers who depend on the company's software to run their businesses. CBS News MoneyWatch reporter Megan Cerullo has more.
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Dear hackers: please reset the clock on my five-year warranty.
That's not how that works. CDK is a repair order software for punching times and recording parts and repair history. Warranty is a document written by the manufacturer. Extended warranty is a document written by the seller
Now they need to do it to the rent software...!!!
Amen
Its been HELL at the dealership I work at. WHY we are even still open is a joke. The best way I can describe it is...... imagine trying to remember all your contacts info on your phone without a way to look it up! nuff said.
User Software Attacked...😮
dramatic
FileMaker Pro was all we had 😂
@@Lee-yc1if im 40 man yea I can do all that but a dealership CANT. Big difference.
@@matthewokeefe4188 Not even close.
so not gonna mention how much information is stored on cdk ? like ssn, address phone # credit card info or anything like that ??
All the above and more
It’s like the entire Apple system and Apple shutting down every Apple phone
Nope, they won’t
That’s why I pay cash for cars. They don’t need none of that from me.
@@wubbied4575Glad you’re rich to do so
Did you heard the ransom amount? Who do you know personally has tens of millions of dollars? Only some businesses have that kind of cash flow, hackers don’t care about your $10k, ssn, phone or credit card it’s not worth the hassle, when you can legally sell them cybersecurity services for more a couple thousand
No more junk e-mails from the dealership. So I consider this a plus.
Oh no, this is stopping dealers from adding market adjustments to cars and ripping off consumers?!?! I am trying to be sad but can't muster any tears.
Thieves stealing from thieves who would have thought?
We are too dependent on flawed computer systems😮
Why would a large car business not have a backup software to use? That's literally a single point of failure. I'm sure they have more than one paintless dent removal guy to call, or a painter and body shop that they use. - I'm talking for sales only, not all the other stuff the software can do, obviously.
I mean if you raise prices through the roof......🤷🏽♂️
Just wait until they force ppl to use all smart car and then it won't start or they run you off the road bc of ransome-wares! This is why my car is 25 yrs old and all mechanical.
And how are ppl going to manually write paperwork in the future when they don't teach kids write as much while moving to mostly digital/typing stuff? I had a convo with my sis the other day about how school lied to me. I have a permanent writers' bump on my middle finger from all those notes they forced us to write in class and now kids don't have to do that. They can just use their ipad/computers to record notes. 🤨Obsolete forced skill -and I'm and Art major (Design), the forced "skill" isn't even utilized with or without tech advancements.
Bruh, just buy a Tesla.
0:31 - 0:36 ☠
🤣🤣🤣🤣
What? The creepy stare?
Take it from someone who worked in the car industry, most dealerships could care less about the privacy of your info.
No one is sorry for car dealerships. I said it.
yeah dude, its not like the people who work there need to provide for their families or anything.
Providing by marking up cars over MSRP
I wouldn't pay, let it ride.
Then the dealership gonna pass that cost to us
Today it's the dealers, tomorrow they hack the EVs. Hope you aren't driving one when they shut down your car or start a runaway battery fire while it's parked.
If they can shut down an EV they can shut down any newer car. And regular cars run on gas which is also pretty flammable and creates toxic fumes when the engine is on.
Has anyone questioned the energy secretary since she only want Electric cars
Nice try, Demetri.
Havent needed to buy a new car for quite some time, as our 63' Corvair still runs just fine, Ralph.
Dealerships need to be banned anyways, not protected by outdated government laws forbidding direct to customer sales
I've been telling the world we need to move away from doing everything on line...
I felt Megan staring into my soul.
More than half of the industry sounds like a monopoly. If you cannot ensure security you shouldn't have so much power.
I hackers can to this. Imagine what car companies that have complete access to your car's electronics can do if they get p.o.ed.
It’s a great day for Consumers-tired of getting ripped off by insane markups over Manufacturer’s list prices and idiotic tack on warranties for undercoating your car. No reason for their existence with Amazon and the other internet companies.
Ukrainian hackers
I hope this puts CDK out of business. It is far to large of a company to make a simple mistake like this that affects all of its users. Mistakes like that should end your career and you should be flipping burgers from now on.
Not going to happen. Someone is going to get promoted and lots of c suite execs are going to get laid... err... paid!
Service departments are down as well. Our family is juggling transportation until a major recall/warranty issue can be resolved. We are all learning to have more grace and patience when circumstances are outside our control.
Glad i havent gone to a dealer lately
Glad I still have my old cars. lol
Rodriguez Betty Wilson George Miller Elizabeth
It’s affordable. That’s all Americans have been begging for.
Damn shes scary
And now we can’t get our paperwork from our car dealership and we need it now bc my husband was in a car accident and our car is totaled! 😡
😮😮😮😮shhhh....tttt
“Customer Relations “. As in spam emails and phone calls
All the money these dealership have been stealing from buyers is now getting stolen from them. KARMA
It can't pay my 4k that toyota owes me for pressure washing and Lexus can't pay me for wjndow cleaning 🎉 go take out some cash for me 😂
Dear Hackers....the big fish is the federal reserve & Insurance companies....don't mess with the banks please. Oh get at the Legal Industry as well & all the organization within them please!!!
Back to cash.
Maybe they did this because dealerships have been price gouging the American people for the past 4 years
people can't even break wind without computers should go back to old hard copies paperwork they charge big money for documents fee anyways
I don’t understand why they say more than half of the dealers in the U.S use CDK and also the rest of the few dealers use different software, that’s completely not true, cdk makes up a huge percentage but there’s about 71,000 dealers in the U.S as of 2024 and CDK is connected with 15,000 dealers.
With the millions of dollars the dealers profit by adding unnecessary dealer markups I'm sure they can pay the ransom and still have money left over.
This is SAD, such a big company prone to that, but this is because they pay low grade salaries for tech workers, given the fact that they offer a Security analyst $25-28 an hour is pretty sad, I would not work for a company like that.
This also makes me think about all the digital data that could get hacked from the infotainment center of vehicles. Every time I get a service loaner there's previous users info in it.
Also, those of us that have cars at dealership service departments can’t get our cars back because they cannot order parts. It’s the dealership fault for not having a back up plan
Bunch of liars and wicked people. And we all still wanna play a roll like please stop it. Stop please don’t dress like that please just keep it 100 and let go it is what it is.
Anyone in the accounting dept is outta work because of this
How much do I have to pay the hamass for the hack ? They take PayPal?
Thank goodness I work at an independent shop.
Dealers gonna use this is as reason to raise prices and extra documentation fees like that already have since dealers existed
Wait, let me play my world smallest 🎻
The car markets been closed since last week, short the hell out of the market
Hopefully the system stays offline forever
Just goes to show how much we should NOT 100% rely on technology. OMG, pen and paper, what is that? Lol
Yes! Sucks
Macaroni stickers have a CDK 2,900 markup fee now.
No ones buying new cars at the ridiculous prices anyway. So it’s only affecting repair orders etc. 🥸
This is so terrible...
I mean on one hand, ransomware is terrible and those hackers need to be stopped, tho they are virtually always overseas and it's unlikely anything will happen to them...
On the other hand.... Car dealerships....
Hmmm.... I'm so conflicted....
So CDK has poor security, they get hacked, dealerships use pen and paper, I’m sure they will upcharge for paperwork fees. Yeah, I don’t think the consumer should have to pay for a company’s lack of cyber security . CDK, you are on the hook for this.
Doctors are controlling this interview so greatly in the specifics of of wording it’s disgusting.
*You own nothing and are happy!*
Don’t pay
You know something is up when they shake or get nervous during the interview or questioning
Joke is they aint selling cars anyways...
Paying cash don’t bypass the system ..
Im on maternity leave from the dealer rn and im seriously considering about going back, were not gonna get paid for all this headache
tell us something we dont know already
I though i read "Cybertruck"
Ha, first world issues are just the worst!
‘We can’t have silos of data”, they said.
Yet another reason to not buy an electric car.
Lower car prices and itll go away lol
DO NOT PAY!
I just want to send a damn parts request in!
So much for privacy.
I need a good truck
EV he..ll will be a dozer. 😅
Lol
They should not pay!
What kind of tick does she have?
She?
Pen and paper is so not what we are doing in the dealerships.
Care to elaborate? Seriously, I’d like to hear how it’s going from someone who actually works in a dealership affected by this. I think a lot of people would.
You want your dealership back?
I'm going to write a number down in this square. You write down the number you want to pay in this box... Then, I'll need to talk to my manager for a few minutes.
Ooohhh, sorry. My manager said we can't make that deal. Let's write a third number in this box here... how much are you willing to pay?
Biden America
My Tesla isn’t affected. BUY A TESLA
Teslas are nice, but I will never buy one so long as they are associated with Musk.
@@TheRealCatof did Elon hurt your feelings?
@@austinpowers1999 I simply don't support anyone that voted for a felon, that's all.
Companies like CDK that behave irresponsibly should go out of business.
Remember when China made a statement that there were going to be some “weird things” happening to Americas infrastructure? First the barges, now this…
Start your vegetable garden and chicken farm now. 🤣
Probably anonymous 😂