Thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI, we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help! Thank you for your support and have a nice day ahead!
@@billydancy1730 We are grateful for your support of our product, we will keep moving to provide more products with good quality and professional customer service. If you have any further questions or concerns, please do not hesitate to contact our support team.
@@billydancy1730 We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI. Happy and safe flying.
My mini 4 pro took an absolute soaking whilst chasing a wake boarder round the lake. Fortunately I was able to fly it back to land but after that it wouldn’t take off again. I contacted DJI reluctantly because I thought fixing it would be a long ordeal. However I sent it in and they inspected it fixed it and returned it within 4 days. It only cost me £100 which I reckon isn’t bad considering it was my fault and I had no DJI cover. When it came back it was like brand new. New stickers, box properly plastic wrapped with no damage. I couldn’t say for definite but I’m pretty sure it was a complete new drone. What a service 🎉
Great news that you got sorted.and well done dgi good customer service is hard to find these days.i have 2 years care refresh with my neo so now i can fly with a bit more confidence. Thanks for sharing and enjoy your replacement.😊
Many thanks for sharing your experience. I now have my Neo with Care Refresh and I can fly with confidence knowing that DJI have my back if things go wrong. Cheers
Just to note, the flight logs from fpv flights are very much available. You hook up your goggles via USB to a phone with dji Fly app and log in to your account on the phone app. Flight logs are then automatically synched to the Fly app, just like with any other dji drone. About flights conducted entirely without any controller, I don't know.
Great video 👍 I crashed my mini 4 pro which broke a front arm. Reported it to care refresh who then sent a replacement before they had actually collected the damaged unit. Amazing customer service! Start to finish 2 days!!!!🤯 Looking forward to watching the upcoming flight!!
@ZenBein they asked for a fully refundable deposit. As soon as they received the damaged unit they returned my money the same day. Can't fault DJI at all. Have a great day
wow nice one , I just got my Flip and I definitely got it for 1 year , I am new to this so first year is critical haha thank you for your video holla at you from Tenerife
Hi, unfortunately I have had to use the care Refresh two or three times (although not for some time now) and have been impressed with their service everytime. I lost my very first drone (Mini 3 Pro) and like you, DJI gave me the option of sending the flight logs. I did.. but the outcome was inconclusive.. so they sent me a free replacement 😃 Now.. I expected the whole process to take at least two weeks.. and I was already addicted to the hobby.. so I ordered a new one from Amazon! The replacement from DJI arrived within 2 days.. so I ended up with two! 😂 On the occasions that my drone had been damaged ans I had to use Care Refresh.. the replacements have arrived within 2 days from Netherlands, via UPS. (In fact even next day delivery) so not the 5 days that you might expect 😃 Cheers Steve
The flight log analysis option where dji might give you a free replacement is really just another word for a warranty claim, so that is your right as a consumer. What sets dji apart from many other companies however, is their willingness to present this option to you, many others would have tried to steer you away from it. I have had 3 such free replacements of different dji drones over the years, where they themselves deemed the drone was faulty and just replaced it under warranty. I've also had a few regular Care Refresh claims, i.e. pilot error, the process was painless, and I would be up in the air in 24 hours from filing the claim. Good times!
In my case, DJI did more than what is just. I bought my Avata 2 in the Philippines where Care Refresh is not available. Then, I returned to Italy. About four months later, I damaged my drone. I went to an authorized DJI Service Center here in Rome and asked them if my drone can be repaired. I explained to them that I do not have Care Refresh. The good guys in the service center informed me that they can send the drone to DJI for repair and I have to pay the shipping fee, which was very minimal. Five days later, I received an email that DJI will send me a new drone for €165 and since it is new, I can have the option to purchase a Care Refresh once I activated the drone. I was so happy. Three days later, I received a new Avata 2 (sealed boxed) and bought a DJI Care Refresh. Months later, I bought a Neo. Then, a Flip. All with Care Refresh for my peace of mind.
I just used a FlyAway coverage for my Mini 4 Pro that ended up in the sea (RIP). I have the 2-years coverage which offers 2 FlyAways and 4 standard replacements. There is one thing incorrect in your video: using a FlyAway will also count as a replacement (at least for the Mini 4 Pro, that's how it works). So if your 1-year plan has 1 FlyAway and 2 replacements and you use the FlyAway, you are left with only 1 replacement. That said, the DJI support is fantastic and I got my replacement a couple days after submitting the FlyAway report and paying the deductible, no questions asked!
Thanks for sharing your experience. I wish I had elected to take up the Care Refresh option within 48 hours of activation. I contacted DJI who said I could still get it, as my drone is still undamaged, but I could not follow the process that they wanted. I am an absolute NOOB, and in a few months time I may be able to work out what is needed … I will continue to practice (getting better each flight), and just hope it does not “fly away” on me. I have already got my money’s worth of enjoyment out of it…..
@ To be quite honest, I cannot easily explain what they needed! Otherwise, I would have done it. It did involve going deeper into the system than I had been, which was simply the bare minimum to get the drone operational. I have not changed any settings for fear of messing things up, although now that my piloting skills are steadily improving, and I have not had any major crashes, I will start to look further into the app. Still loving my Neo!
Thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI, we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help!
Thank you for your support and have a nice day ahead!
My pleasure!
Well done DGI a good level of customer service is hard to find these days,good to know you will be with me for 2 years.
@@billydancy1730 We are grateful for your support of our product, we will keep moving to provide more products with good quality and professional customer service. If you have any further questions or concerns, please do not hesitate to contact our support team.
@@billydancy1730 We are grateful for sharing your experience with our customer service. This will surely strengthen our customer relationship with our valued customers. Should you need to contact us for any reason, please know that we are always here to help. Thank you for choosing DJI. Happy and safe flying.
I just have got a replacement from a damaged brandnew Avata 2 only 45 seconds in flight 🤦♂🤦♂ DJI care services are AWESOME!
My mini 4 pro took an absolute soaking whilst chasing a wake boarder round the lake. Fortunately I was able to fly it back to land but after that it wouldn’t take off again. I contacted DJI reluctantly because I thought fixing it would be a long ordeal. However I sent it in and they inspected it fixed it and returned it within 4 days. It only cost me £100 which I reckon isn’t bad considering it was my fault and I had no DJI cover. When it came back it was like brand new. New stickers, box properly plastic wrapped with no damage. I couldn’t say for definite but I’m pretty sure it was a complete new drone. What a service 🎉
Great news that you got sorted.and well done dgi good customer service is hard to find these days.i have 2 years care refresh with my neo so now i can fly with a bit more confidence.
Thanks for sharing and enjoy your replacement.😊
Thanks for the comment, happy flying!
Many thanks for sharing your experience. I now have my Neo with Care Refresh and I can fly with confidence knowing that DJI have my back if things go wrong. Cheers
Glad it was helpful!
Just to note, the flight logs from fpv flights are very much available. You hook up your goggles via USB to a phone with dji Fly app and log in to your account on the phone app. Flight logs are then automatically synched to the Fly app, just like with any other dji drone.
About flights conducted entirely without any controller, I don't know.
Oh interesting! So, do you need an SD card in the goggles to save the flight data? Or do they have built in storage for it?
Oh interesting! So, do you need an SD card in the goggles to save the flight data? Or do they have built in storage for it?
@@ZenBein It is stored internally, no need for SD card
Agreed. I've uploaded the logs from my Avata 2 and the Neo via USB from the goggles
Great video 👍
I crashed my mini 4 pro which broke a front arm. Reported it to care refresh who then sent a replacement before they had actually collected the damaged unit. Amazing customer service! Start to finish 2 days!!!!🤯
Looking forward to watching the upcoming flight!!
Wow, thats crazy - I assumed it would take a lot longer for a damage return, amazing they sent the replacement before receiving the damaged one
@ZenBein they asked for a fully refundable deposit. As soon as they received the damaged unit they returned my money the same day. Can't fault DJI at all. Have a great day
That's awesome
wow nice one , I just got my Flip and I definitely got it for 1 year , I am new to this so first year is critical haha thank you for your video holla at you from Tenerife
Have fun!
Hi, unfortunately I have had to use the care Refresh two or three times (although not for some time now) and have been impressed with their service everytime.
I lost my very first drone (Mini 3 Pro) and like you, DJI gave me the option of sending the flight logs. I did.. but the outcome was inconclusive.. so they sent me a free replacement 😃
Now.. I expected the whole process to take at least two weeks.. and I was already addicted to the hobby.. so I ordered a new one from Amazon! The replacement from DJI arrived within 2 days.. so I ended up with two! 😂
On the occasions that my drone had been damaged ans I had to use Care Refresh.. the replacements have arrived within 2 days from Netherlands, via UPS. (In fact even next day delivery) so not the 5 days that you might expect 😃
Cheers
Steve
That's awesome! Great to know
The flight log analysis option where dji might give you a free replacement is really just another word for a warranty claim, so that is your right as a consumer.
What sets dji apart from many other companies however, is their willingness to present this option to you, many others would have tried to steer you away from it.
I have had 3 such free replacements of different dji drones over the years, where they themselves deemed the drone was faulty and just replaced it under warranty.
I've also had a few regular Care Refresh claims, i.e. pilot error, the process was painless, and I would be up in the air in 24 hours from filing the claim. Good times!
Yeah this is a good distinction! But you're right, it's good DJI are so proactive with their warranty.
In my case, DJI did more than what is just. I bought my Avata 2 in the Philippines where Care Refresh is not available. Then, I returned to Italy. About four months later, I damaged my drone. I went to an authorized DJI Service Center here in Rome and asked them if my drone can be repaired. I explained to them that I do not have Care Refresh. The good guys in the service center informed me that they can send the drone to DJI for repair and I have to pay the shipping fee, which was very minimal. Five days later, I received an email that DJI will send me a new drone for €165 and since it is new, I can have the option to purchase a Care Refresh once I activated the drone. I was so happy. Three days later, I received a new Avata 2 (sealed boxed) and bought a DJI Care Refresh. Months later, I bought a Neo. Then, a Flip. All with Care Refresh for my peace of mind.
Oh wow, yeah that's next level!
Did you order the waterproof version of the neo this time?
🤣 Wish they'd make one
I just used a FlyAway coverage for my Mini 4 Pro that ended up in the sea (RIP). I have the 2-years coverage which offers 2 FlyAways and 4 standard replacements. There is one thing incorrect in your video: using a FlyAway will also count as a replacement (at least for the Mini 4 Pro, that's how it works). So if your 1-year plan has 1 FlyAway and 2 replacements and you use the FlyAway, you are left with only 1 replacement.
That said, the DJI support is fantastic and I got my replacement a couple days after submitting the FlyAway report and paying the deductible, no questions asked!
Ah, yes, I might not have been clear enough but that was my understanding too. Thanks!
Awesome video best of the best brother ❤
Thank you so much 😀
Thanks for sharing your experience. I wish I had elected to take up the Care Refresh option within 48 hours of activation. I contacted DJI who said I could still get it, as my drone is still undamaged, but I could not follow the process that they wanted. I am an absolute NOOB, and in a few months time I may be able to work out what is needed … I will continue to practice (getting better each flight), and just hope it does not “fly away” on me. I have already got my money’s worth of enjoyment out of it…..
Ah right! What was the process? You mean to get your flight data?
@ To be quite honest, I cannot easily explain what they needed! Otherwise, I would have done it. It did involve going deeper into the system than I had been, which was simply the bare minimum to get the drone operational. I have not changed any settings for fear of messing things up, although now that my piloting skills are steadily improving, and I have not had any major crashes, I will start to look further into the app. Still loving my Neo!
I’ve used it twice in a month for my mini 4K and Flip. Both damaged day one cuz I’m an idiot lol
Haha, aren't we all!
Nice report thanks
nice.
Ive just sent my avata 2 back i broke my camera flying under a tree . Ill update soon ..
Hope it comes back soon!
Sorry bad speller
Subscribed good luck
The 2 day window is SHIT, at least a week should be given, now I’ve got to play around with it and prove it’s okay, which it is but ffs!
The 2 day window is super SHIT, at least a week should be given, now I’ve got to play around with it and prove it’s okay, which it is but ffs!
What's the 2 day window?
@@ZenBein could be the time limit to purchase and activate the DJI Care Refresh once the new drone has been registered and activated.
All good then ;0)