ITIL® 4 Foundation Exam Preparation Training | The Guiding Principles (eLearning)
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- เผยแพร่เมื่อ 28 เม.ย. 2024
- The ITIL 4 Guiding Principles are representing a Lean-Agile way of thinking in the world of IT Service Management. They are universally applicable in any situation and organization and help us achieve better services and happier customers.
The Guiding Principles are “Focus on Value”, “Start Where You Are”, “Progress Iteratively with Feedback”, “Collaborate and Promote Visibility”, “Think and Work Holistically”, “Keep it Simple and Practical” and “Optimize and Automate”.
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remember, when applying the 'focus on value' guiding principle, you should first off determine who is going to use the service and who the key stakeholders are
I couldn't agree more. Thanks for mentioning this. It is absolutely essential!
All the best,
Alex
Your content was really nice, I gave the ITIL 4 exam after that and passed it. Thanks!
Thank you very much for the kind feedback. I am really glad that you passed your exam and that our videos helped you in doing that.
Congratulations and welcome to the community 👍
Thanks for explains the each topics in easy understanding way, I have cleared the exam with you Video tutorial😀
Hi Narender
That is amazing! Congratulations and welcome to the club :) I am happy that our videos helped you!
And don't forget to claim your digitsal badge.
Alle the best,
Alex
Loving your content, thank you. This chapter in particular made me think of the Disney Corporation as it stood in 2019/2020. As of this comment (2021), Disney have made several bad and inconsistent choices, one after another, alienating its fans and dividing its fanbases. Since a recent shareholder's meeting there have been rumors of change internally. Let's hope for their sake this is true, as their current business model is not conducive to a successful enterprise.
Thanks a lor for your comment and kind feedback,Tyler. I couldn't agree more. So many companies fall into the same patterns and make the exact same mistakes. Meanwhile, all of them state, that their context is different and generel guidance cannot be applied in their situation. And how wrong they are.
Nevertheless, there is still hope for Disney with a cultural and organizational change...
This content is super exciting. I am enjoying it.
Well, thank you for your great feedback.
Glad you are enjoying it.
Cheers,
Alex
Love how its broken down in simpler language with examples which we cant find in the axelos guide
Hi Devina
Thank you so much for your kind feedback.
I am happy, that you liked our videos and found their structure and the examples to be useful.
All the best,
Alex
Great! Thanks!
You are most welcome :)
One thing I have to comment on... The whole part about "Keep it simple and practical", and "what is the easiest way to achieve this" is frequently wrong. I understand that it's an ITIL concept and by definition it's correct for ITIL. But in business, and especially in IT, doing something "the easiest way" isn't always the right way. For instance, I've experienced numerous outages that were caused by whatever. And very often I could have resolved the issue just by doing X, but to do it CORRECTLY, so that it won't break again next time Y happens, I had to do Z.
Hi Steve
Thanks a lot for your comment. I completely agree. The easiest way is not always the best way.
That's why I interpret that guiding principle like this: always try to achieve your goal with the least possible steps. Sometimes that means less but sometimes more.
So for me, it is always about the outcome that I need to achieve and how that can be done in the least wasteful and most valuable way.
All the best,
Alex
hi, @ 3:41 you mentioned about the kanban board is it free ?
Hi Ali
The Kanban board is just a concept. It means that you have a virtual or physical board with columns that represent the different statuses if your work, like "To do", "In Progress", "Review" and "Done".
And your goal is to move the work you have (which is represented by post-its) as fast as possible from "To do" to "Done".
Here is a quite thorough article from Atlassian, the company who developed JIRA: www.atlassian.com/agile/kanban/boards
This is not free, but we at Value Insights use a tool called ClickUp.com, which is basically free and you need to pay only for extra features, but the basics can be covered pretty well.
Hope this helps, otherwise let me know and I am happy to elaborate.
Best Regards,
Alex
I would recommend Trello, it is free. :)
Are the number of questions per topic accurate? I can't see anything on ITIL's site that says anything past 40 multiple choice questions.
Bout to take the exam in a half hour
Yes, those come from the official candidate syllabus available on the Exalos webpage.
All the best for your exam. Let me know how it went.
Cheers,
Alex
@@valueinsights I failed by 3 questions. Felt confident in the majority my answers too. Sucks they don't provide what you got wrong so you can improve
@@brandonrides8953 oh, I am sorry to hear that :( And I totally agree that they should show the questions which had wrongs answers. The only thing you can see is the percentage you got per topic.
Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.
Hi Michael
See my answer on the other video you commented on.
Cheers,
Alex
Hello there, can we use the information from these videos to pass ITIL v3 ?
Hi Juna
Thanks for reaching out to us.
There are some part, which can also be found in ITIL v3, however, most of the topics are new.
What you can also find in ITIL v3:
- Key terms and definition (like Service Managemen, Value, Output, Outcome, Risk, Utility, Warranty)
- The Practices (like Incident Management, Problem Management and the others)
- Continual Improvement
The rest like, the Service Value System and Chain, the Guiding principles and the 4 Dimensions are specific to ITIL 4).
I hope this helps.
All the best,
Alex