What is going on with Qantas? Australia's airline drama, explained
ฝัง
- เผยแพร่เมื่อ 30 ส.ค. 2023
- What is going on with Qantas? Australia's airline drama, explained
At a time when #qantasairlines probably expected to be celebrating its biggest profit on record, the airline is in serious damage control amid a series of controversies.
Despite the company’s remarkable financial turnaround from $7bn in losses over the past few years, #Qantas has found itself struggling to rebuild its image as a much-loved Aussie brand.
Just when it appeared things could not get worse for the flying kangaroo after two bruising parliamentary committee hearings this week, the Australian Competition & Consumer Commission struck what could be the biggest blow of all.
The lawsuit, alleging false, misleading or deceptive conduct, comes on top of a class action over travel credits, the #QatarAirways controversy, political fallout and employee discontent.
Connect With The Australian Online
🖥 www.theaustralian.com.au
Follow Us:
Facebook ► / theaustralian
Instagram ► bit.ly/39w5T2j
Twitter ► / australian
LinkedIn ► / posts
🎧 Podcast ► www.theaustralian.com.au/nati...
🎥 Subscribe To Our TH-cam Channel: bit.ly/1OT7tw4
#breakingnews
#news
#headlinenews
![[FULL EP.13] เซียนหรั่ง พา ไททศมิตร ลงเรือฝึกสกิลหว่านแห | เฮ็ดอย่างเซียนหรั่ง | One Playground](http://i.ytimg.com/vi/EWFuf2Av0K0/mqdefault.jpg)
![Yoshi Rinrada - 'มาทำไม' [Official MV]](http://i.ytimg.com/vi/r41xbfRLkLs/mqdefault.jpg)
What is going on with Qantas? Australia's airline drama, explained
At a time when #qantasairlines probably expected to be celebrating its biggest profit on record, the airline is in serious damage control amid a series of controversies.
Despite the company’s remarkable financial turnaround from $7bn in losses over the past few years, #Qantas has found itself struggling to rebuild its image as a much-loved Aussie brand.
Just when it appeared things could not get worse for the flying kangaroo after two bruising parliamentary committee hearings this week, the Australian Competition & Consumer Commission struck what could be the biggest blow of all.
The lawsuit, alleging false, misleading or deceptive conduct, comes on top of a class action over travel credits, the #QatarAirways controversy, political fallout and employee discontent.
Connect With The Australian Online
🖥 www.theaustralian.com.au
Follow Us:
Facebook ► facebook.com/theaustralian
Instagram ► bit.ly/39w5T2j
Twitter ► twitter.com/australian
LinkedIn ► www.linkedin.com/company/1008560/admin/feed/posts/
🎧 Podcast ► www.theaustralian.com.au/nation/the-front/podcast/7e7d42e8c77b597cf8532d2e0c847e10
🎥 Subscribe To Our TH-cam Channel: bit.ly/1OT7tw4
#breakingnews
#news
#headlinenews
"Despite the company's remarkable financial turnaround..."
The "company" includes all of its workers. If the "company" chooses to increase its profit margin by screwing its employees to the back wall by employing them via hire companies so as to avoid paying them what they would otherwise be entitled, then it is not the company that is making a turn around, it is the pointy end of the corporate pyramid and fat cat shareholders that are experiencing a turn around, while those doing the heavy lifting are sent dive-bombing into the ground so that the likes of Alan Joyce and Co. can get ever bigger multi-million dollar payouts. The level of hypocrisy is simply astounding, and why I believe that corporations are inherently toxic to society!
You mention fares, shareholders and unhappy customers. What about the employees who have been treated so poorly for so long? Out sourced work to labour hire companies on a fraction of the wage. Multiple different contracts for the same job. Wages at Qantas have fallen more than in any other company thanks to AJ
Still airlines are shaky businesses... its right to shield QANTAS occasionally
Liberals were too close to its management ...but some decisions for QANTAS has to happened !!
Paying a a guy 25 million a year who has never given a shit about the average traveler or his basic workforce
The bloke is actively driving out Aussie pilots. He'd be happier hiring from India and the Philippines, he's said as much.
His loyalty is to his paycheck and so should be that of our 'leaders'
@@goodshipkaraboudjannever seen an Indian Qantas pilot so I have no idea where you got this notion from
@@method341 given the E-3 exodus that's his lastest idea. Aussie pilots (such as myself) see ULCCs and ACMI as a better offer. QF recently lent hard on JQ for internal recruitment and the deal is just not competitive. Hence they're looking at the new 457 visa equivalent (what ever it's called) to put cheap foreigners in QF seats.
this is what happens when maintaining ethical standards and high morals is secondary
... to profitting from tax payer money and fees for no service. Just another example of the kind of filth that run our private sector companies. So, what does it say about our society that rewards the kind of trash that run Qantas?
You are so right. The treatment of ground crew was a prime example.
Unfortunately there is not one large company out there that is truly ethical...
@@jerryboics9550 so true. They all appear to be run by sociopaths mate.
YES
Flights that are cancelled by Jetstar and Qantas should be cash refunded automatically and flight credits should be outlawed.
Exactly, you paid with money and if the cancellation is not your doing, then you should get money back immediately!
Add inflation & interest as they earned MILLIONS in interest by refusing to refund.
Giving you back your money isn't enough. It should be 100% cash refund, plus compensation that ramps up the closer the cancellation is to the flight departure time and a guaranteed seat on the next flight.
That'll have them thinking twice about whether they need to bump grannies, war veterans and pregnant mothers
@@MrJustinpb I like it! 🎯
We don't need Qantas. We need our money back. I can't afford food, let alone something as fancy as an airline ticket,
its intentional
QANTAS has repeatedly been treated like the teacher’s pet by our government.
A large share buy-back (or a dividend payout) when customers were being short-changed was always indefensible. Joyce took too long to do the right thing. Shame on him. Shame on the board.
Absolutely.
100%
Joyce is doing what he knows from his time with Aer Lingus the Irish aerline what Joyce has done Wille Walsh did Exactly the same he shut down Aer Lingus gave the entire workforce 3 days to accept HIS Demand or Liquidate the aerline So Mr Joyce you have been down that Road before and you know what worked for MR Walsh of Aer Lingus works for YOU Smart wee Irish Boy
, Been There .
Sack him NOW !!! NO BONUS.
As a tax payer, I want my 2.5 billion dollars back
that gets a YES from me
I'm not confident that you're aware of how taxes work.
I've very aware. The Australian tax paying public gave Quaintass management $2.5 billion job keeper allowance to keep the airline "alive" during the pandemic then 2 weeks later sacked 2500 workers, crew, baggage handlers, cleaners etc.@@knob
You may be a tax payer, that is not your 2.5 billion. Why don't you go to the dol to claim it its easier.
I meant that the tax payers of Australia want their money back. I've never been on the dole nor intend to Alan J. @@rz001
I booked a flight with qantas in 2007…return bne to New York for a conference…$3000…got sick just before and was given credit. When I went to use the credit, qantas said it would cost me $1000 to use the credit. I didn’t have $1000 at the time so lost my credit. Thanks qantas.
And I do indeed hope you never flew on a Qantas aircraft again after that?
OMG, take them to the consumer affairs!
Consumer affairs like the ACCC refer you to the airline industry ombudsman, gues how far you would get with that!
They told me during convid that my points are going to expire and I have 3 months to use them. I thought yeah right, everything’s shutdown, must be a typo.. nope 380,000 points gone in an instant, got an email saying here’s your points balance 0… will not fly Qantas again until it is returned to us taxpayers.
there is an interesting read in an old Easyrider , welcome to this issue, cant remember what issue number it was. Refered to trying to refund your airline ticket to , eet paint drying, fcukn hilarious! There was a checklist from pilot ti mechanic, pilots complaint , mouse in cockpit. Qantas mechanic reply on checklist, Cat installed, there were other items ETC ETC,. I gave qantas a swrve
So basically thieving from their customers and causing massive inconvenience to them. That's how most big businesses operates these days.
Wouldn't piss on Qantas
It is good to see comments section open for discussion. Most of Australian news I found have turned off their comments section. That is democracy working!
I think unfortunately some people get childish and abusive in the comments or spread misinformation. The media outlets probably don't want to pay a moderator.
The Australian government and their large corporations do not believe in freedom of speech
It's not rare to find strange Australians anywhere... warmest regards from Java.
Evil lies are what's going on.
he has trashed the brand.
I worked 22 years at Qantas. In 2013 they had a large redundancy program in our work area. Of those who applied, all the seniors ie long termers, were not successful. What a kick in the guts it was for myself and the others. So I walked out with nothing after busting my guts for all those years.
I hope you salary sacrificed or something during those years
@@method341 luckily in Australia we contribute to 'Superannuation' which is a retirement savings plan. Missing out on $150k hurt a bit though..
And it was just because the juniors were cheaper. A lot of the Qantas staff are amazing- with the exception of a lot of their undertrained call centre workers who can only read off a script and do nothing else. But I blame management for that. Unfortunately, automation in the name of profit has gotten rid of a big chunk of the company's greatest asset - it's amazing and experienced staff. I reckon the reason why REX does so well in the airline awards is because they have actual staff and focus on customer service,
The start of the end . American style money for the big share holders and less for the staff😢😢😢
Exactly, shareholders want companies in australia run like american ones, cut all costs, burn the staff and expect billions in return, but they dont understand aussie staff dont tolerate this kind of fuckassery that the yanks do because we have options to escape from shit conditons, so how do they fix it so we dont have options? By driving up the cost of living, the politicians and billionares get together in their circle jerk orgy and develop ways to make it harder for the average worker to say no because they need brainless zombie workers that will take the bondage and slavery or minimum pay with minimum entitlements so that the shareholders can benifit more from doing nothing. This in turn then feeds the pollies wallets by polticial donations. No one wants to talk about it because its un stopable and an changable.
The right thing to do Mr Joyce was not to swindle peoples money on cancelled flights in the first place and refund them asap, and not to accept your wrong doing after the shit hit the fan. Too little too late now. Unfortunately some aussie companies wave the aussie flag and feed off the patriotic band wagon knowing how much Australians love their country and in return they go ahead and rip you off. Its sad, the flying kangaroo has definitely lost its wings. On another note Turkish airlines is requesting 14 flights a week, that is 7 flights a week to both Melbourne and Sydney, let see what happens with this request.
Don’t call him Mr Joyce, he doesn’t deserve that. Where do you get off
This exactly what happens when a company put shareholders above customers and staff.. this is great for the bottom line in the short term , but a company will soon fall flat on its face. Enjoy your money .. it will be short lived.
maybe his bonus above shareholders. i sold all my shares and sent a screen grab to qantas customer service, they said this is closed dispute, do not contact us again
@@702million7that's a typical response. Isn't it.
It's how all big businesses operate. Business is, indeed, just theft.
He thought he could skip town with his booty before he was found out.
Now the chickens come home to roost. He must have booked a flight on Qantas.
"Joyce copped a pasting" yeah thats a common event for elton joyce
What is going on? They have someone in charge who considers himself a doctor and tells people to get injected. And if he does not do that, he thinks he is a politician. All while he is supposed to run an airline. No wonder most of the flights I take with that joke of an airline ARE DELAYED.
To "The Australian" how can the people of Australia get rid of the "Labor Party" right now - not at the next election - but right NOW !
i ask myself that same thing.
they the Labor party are worse than a crimminal mob....
We can't. That's not how politics works in Australia.
It's called a Double Dissolusion of Government, we came very closed to one not long back when the Greens blocked the Commies over housing.
We also have Article 61 of Magna Carta up our sleeve. Article 61 allows for lawful rebe
lion against government, we can remove them with force if need be. To do so, we must take to oir parliament and order thrm to enact our will within 28 days, or be removed by force and charged with treason.
Magna Carta, 15 July, 1215.
No one is above the law not even the King.
Governor general can sack the government..ask Gough whitlam
has the leprechaun decided to replace the Qantas kangaroo logo on planes with the aboriginal flag, or maybe the BUD LITE logo
Alan Joyce made $2.7b in 2023 but lost $20b of customer goodwill. Over the past 25 years I was a loyal Qantas customer happy to pay a premium for better reliable Qantas service.
Now seats on Qantas seats are smaller than ever and they are very expensive. I have moved my frequent flyer program to Star Alliance.
As long as Alan Joyce is associated in any manner with this company you will never find me flying with this company, even if it’s free…😂❤ to listen to continues excuses blamed on Covid an event that happened more than 3 years ago is frankly a childish and pathetic excuse.
welcome to Qantas
The Australian government (from all parties) are to blame for the financial pain being felt by many Australians.
Selling of former Government assets (for a one-time cash grab to promise spending in other areas to get elected or reelected) like Qantas, Telstra, State Electricity suppliers, etc, etc means that the decisions made by these companies now has to be based around what is best for the shareholders not what is best for the Australian public.
Privatisation of public companies always sucks for the people - it usually means higher prices and worse customer service, all the while it enriches a small wealthy minority. I suspect they wanna privatise NBNco too eventually. We’re gonna pay double.
Correction… They not government assets, they were taxpayer assets… we fucking owned them and we own the government.
NO THE FINANCIAL MESS IS TOTALLY AND UNDENIABLY A RESULT OF AKLBANESE'S INCOMPETENCY AS ALWAY A LABOUR PARTY RUINS EVERYTHING ,HISTORY PROVEN,VOTE NO IF YOU VALUE YOUR HOME BEING STILL YOURS ON PAPER.,THE VOICE IS OUT FOR REPARATIONS AND LAND TITELS ARE THEIR TARGET.
Well said mate
Well said. I didn't like the obvious lib uplift at the end of this video when Qantas has been babysat by the government long before Albanese. Unfortunately not caring about the Australian citizen is bipartisan these days.
The problem with Qantas is that it has always meant so much more to princess Joyce, than it has to the citizens of Australia. It's difficult for the citizens to register disgust against an unfair criminal monopoly.
Princess Joyce simply complies with every advice from them/they accountants that will protect them/they personal holdings. We have a government too gutless to withhold payments contracted by the princess. Princess Joyce should stand trial for conspiracy to corrupt, as the least accusation.
Will not fly QANTAS !
Will not fly Emirates what a sht show, all part of one world taking the pss.
Seems integrity has become old-fashioned. We live in a greedy, grasping world.
So sad to see what Joyce has done to this once great company. It is now a dispicable twosome.
“It seemed like a happy day”😂😂
Deliberate or not, that made coffee shoot from my nose.
Talk about a free kick for the No campaign, a middle finger to at least half of the Qantas customer base and of course the shareholders.
Irrespective of your position on the referendum, this virtue signalling by Joyce was a poor move all round.
What is going on with Qantas? Greed. Isn't it obvious?
Americanized .....it's all about the bottom dollar .
I'll climb on board any Asian carrier given the choice between them & Qantas or JokeStar. Their customer service is stratospheric compared to Q & J & their flights are generally much cheaper & woke free. No brainier really.
I travel to Thailand frequently to spend time with my girlfriend....always fly Thai.....simply magnificent
There is no Jetstar customer service. No such thing. You call them and some offshore bot-like person reads from a script, and does nothing to help you when you’re stuck overseas because of a last minute flight cancellation. Useless company.
Woke free? Sold!
By "woke free" do you mean you want uneducated crews on flights? No thanks, I prefer intellegent and knowlegable everyday!
@Gusto0172 100% give me SIA or any other SE Asian carrier over death star or woktas
The Spirit of Australia 🇦🇺 the flying leprechaun!!
Qantas is just another private company.
Alan begorrah boy oh.
Choice magazine had it right "The spirit of disappointment"
We still find Australian SHARES.
If Qantas is the Spirit of Australia, God help Australia... It treated its staff and customers like garbage..
I haven't been on Qantas since the 80s
RECIPE FOR IRISH RABBIT STEW
First, Skin an Irish rabbit of all its furry excuses.
Second, tenderise with Media hammering.
Third, grill rabbit with a Parliamentary enquiry until light brown.
Fourth, apply continuous intense heat to the mixture of political vegetables and rabbit in a liquid base.
Fifth, serve the dish to an appreciative public.
Dish may be served with “YES” mushrooms, and “Welcome to Country” potatoes.
Add the salt and pepper of cynicism to taste.
🤣 🙏
@@happyjoyjoy6976 ❤️👍🏼
I was flying from Melbourne to Singapore with Qantas on an Airbus A330 my flight was at 9:15am but we didn't board because of engine issues so we sat there with no information at 4pm Qantas cancelled the flight, this overweight bushpig started welling at us to leave the airport and call Qantas for further information. It was embarrassing I couldn't believe what I was hearing. I walked up to this thing and told her non of us are moving until we speak to your superior, she didn't want to listen or hear us her face went red still yelling then eventually a human came to sort out this mess.
I don't mind if they cancel flights for safety reasons (not dying is a good thing). I'd rather they did that than wait and see how it all goes or get a write up from CASA or the Chief Pilot or something. But they just handle it badly and make you do a thousand magic tricks yourself to sort it out, when it is their problem. As terrible as they are and as much as I hate their rather aggressive/dismissive service, one thing Virgin did was when our flight was cancelled for weather, both times they rescheduled the flight and sent us the details.
That's why i also won't fly Qantas. It's full of " ya mamma's go asian carriers beautiful slim girls
@@laynefischer2021 Yes I know what you mean, Singapore Airlines cabin crew were totally gorgeous, Qantas put me on a flight with Singapore Airlines which flew out at 6pm that evening but the pilot rejected the takeoff due to heavy vibration from one of the engine which had broke then cancelled the flight.
Back in 1985 I paid $1600 for a return flight Sydney to Groote Inland, a regular stop between Darwin and Cairns when a return flight to UK was around $1600. Don,t tell me that Qantass has been using Aussie as cash cows when flying them around Australia for 4 decades. I have never use Qantass since 1985 and never will.
If the dishonest retention of customers money wasn't bad enough for the Qantas image the other burning question that needs to be answered is the appearance of collusion between Qantas and the Federal Government over the Qatar decision. Did Qantas agree to change the paint scheme on certain aircraft to show support for the Voice in exchange for competition protection. The failure of Joyce to provide any credible answers at the recent Senate estimates and various reasons for the Qatar decision given by various Cabinet Ministers certainly needs a closer look.
While doing that perhaps the authorities need to conduct a forensic accounting investigation into the COVID payments. Whilst I agree those payments were required to ensure the viability of the national carrier we need to know exactly where each of those dollars went. If any of that money was not used for the purpose it was intended then it should be paid back with the appropriate interest rate applied.
They made the big mistake employing the littlle Irishman who has no Austraian spirit.
But he does have a lot of corporate profit making spirit, which, in capitalism, is all that matters.
Ah was waiting for the Anti Irish comment.
Australian pilots would rather work for ULCCs, ACMIs and Regionals in the US than QF. That's a big statement on how things are at QF when people are leaving the Q400 jobs at the Link to jump into a US regional, Atlas or Spirit over QF. I'm an Aussie pilot and there is no way on this earth I'd even consider a job there or in their painted Network, NJS or Jetconnect (whatever they're calling them) for a jet job. Money and QOL is better literally elsewhere, even the sandpit and Hong Kong.
This is the first time I’ve seen Claire Harvey, wow what a great interview …👍👍
I will never fly Qantas, the service is pathetic and an embarrassment to this country. Maybe something will improve when the Germ at the top is gone.
No it won't
Alan Joyce has so gotten this wrong. Totally out of touch with customers. As a very frequent flyer I have seen poor service on international and domestic flights. Last week I experienced very very poor service on the ground. Just so so poor. All Joyce has ever done is looked at bottom line. Can’t wait for him to go.
No he hasn't. He's doing what he's hired to do . The share holder's are telling him what to do ....
I fly as little as possible, but have been on Qantas 4 times this year, and every single time has been an absolute cluster of ducks.
This is what happens to a company when a leprechaun 🍀 runs the show and is only interested in his bonuses
He has paid himself $150 million in 10 years for screwing the company …
Does that sound fair recompense to you?
Form a proud Australian company 10 years ago to a joke today …
He has no shame
''Short people have no reason to live "
Your falling for they're plan . Your looking at him .( that's what the want ) it takes Your attention away from the company and Shere holder's who are paying him to do what they say to do...
Having been on the cancelled flight saga and then having to catch Scoot to get to my destination, will never fly jetstar or qantas again. Needs to be shut down and rebranded
They are doing it because 1. They were called out on it publicly 2. Because of those covid credits, they were able to have massive profits, as no cash refunds means more money and 3. They are being protected by the government currently because of their ability and access to lobby any govt to protect them regardless of situation… ie. playing the Australian carrier label. I enjoyed flying Qantas as it was a decent carrier, but now, the ethos has changed and when caught out, tried to justify rather than apologise. Joyce is leaving before he is pushed out.
every since Virgin had to sort its shit out Qantas has really been able to do whatever it likes with little consumer regulation (obviously CASA and such applies) because, along with limited competition, they are being held up to the light as the golden child who everyone wants to succeed.
Joyce used Covid as an opportunity to strip out costs via the grounding. Smart move.
I think we can put Alan Joyce and send hm home to Ireland for good. They did it to two of the company employees in my daughters company last week. More money was neeedd to change two flights to Virgin. It was their fault and it’s disgusting.😊
Do not let him have the $10 million bonus. It needs to be returned to the Australian taxpayers.
BJ should pay from his bonus and ...
Their most profitable route will be from Western Sydney Airport to Kingsford Smith Airport so tourists do not make the arduous journey by by train or car to city!
Damm that's far lol ..I just looked it up . 62 kms from Sydney. That's nearly Melbourne to Geelong or Perth to Mandurah. Hope they use high speed rail
@@ACDZ123 Yeah, through western sydney though so that's going to be a bit of a ghetto experience.
@gnarkillkicksass I'm from Perth so I don't know western Sydney but I heard Arabic is the first language spoken there ? Well that sucks if that's true 👍
@@ACDZ123 I'm a Queenslander and had to go there once and yep, it's Baghdad.
@@goodshipkaraboudjan and the government is bringing in another 1.5 million 😡
Its incredulous that a public company can simply not disclose and then falsely under report contingent liabilities in excess of 300million dollars regarding 'owed' airfares and the guy who runs it doesnt get charged with criminal fraud.... regular shareholders, institutional investors and passengers should be rightly worried about why the leftie irishman is so coveted by the current ruling political party and not in jail.... !!!
how is it 'lefties' all seem to be rich and live off taxpayers?
2:43 Qantas is not a market leader in customer service and is definitely not trusted by Australians other than for flight safety.
If you are going to use AI to generate your subtitles, at least get one of your coffee runners to give the final cut a once over and check words like 'airfares' aren't being transcribed to "if it's. See 01:09
Had 3 lots of airline tickets cancelled during Covid. Virgin and Qantas gave flight credits only. REX gave us our money back no hassle no questions. Money back in our bank the next day. Guess which is my airline of choice?
Qantas has gone from my airline of choice to my airline only if I have no other choices. It is hard to find staff when you need them and as far as I can tell front line staff morale is at an all time low while the people at the top rake in huge bonuses and say what a great job they have done.
They still think they are one of the best when their customers are clearly saying they are not what they used to be.
Would only fly QANTAS or JetStar if there is absolutely no alternative available. Been burned way too many times.
Bottom line is buy qantas shares, elbo will guarantee that they keep going up
I worked for Qantas as an IT Consultant around 7 yrs back and loved the work culture .
This is also a saving for baggage handlers care off us who were unemployed forever in Australia.
Qantas objectives.
1. Virtue signalling
2. Cutting costs
3. Cutting service
4. Using political mates to restrict greater entry of competitors
I won't fly with Qantas or any airline that constantly says that welcome to country traditional owners crap whenever you are coming into land.......
A short person is angry at tall people and he's making everyone suffer
Stop falling into the trap of blaming him.. he's doing what the company is telling him. When he has do what they want they will give him a golden handshake and keep going with someone else..
Once i went with Qantas to gold coast i ask for water because i get plane sick they didnt get me one so thank u gor lady and the man who sat next to me gave me theres i offer to pay them they said no since than i stop i used the train now or drove to Melbourne with my brother it 8 hrs but we did some stop overs we enjoy that
If Qantas listened then they would can the expiry of credits totally. United, South West and other majors have done this in the USA, yet here Airlines treat us like mugs. A bill of Rights for Airline passengers is required.
Alan Joyce has not done any good for the image of Qantas
Having experienced bad - rude - service 26 years ago I have not used QANTAS since. I have only heard bad about it. I travelled via Singapore Airlines (used to be "a Great Way to Fly") and Emirates since and would certainly consider Qatar.
Didn't love Qatar or EK. Flew J on ANA and it was wonderful. Absolutely put CX, SQ and QF to shame.
FK Emirates or Qatar!! Shame on them. Fly Singapore Airlines or one of the European Airlines.
Someone needs to ask if Qantas told Sydney Airport "we are not giving you any money, and WE decide when the pandemic is over"
Mayme ASIC and the ASX should question their end of year figures given the question over all the "credits" they might have scrapped too early which would have reduced their liabilities and increased their apparent profits .
Qantas has one person to blame for this and that person is Alan Joyce…….the grub
I became stranded in UK during Australia lockdown. They would not refund my return ticket, they took another booking to get home and within 48 hours cancelled flight and kept the money. Then I had to pay for my DEFAT return one way back on Qantas.
They list my vote forever and they are not a safe airline any longer. Their safety was through Australian ground crew engineers etc not outsourced.
They did not repay my tickets til more than 6 months each ticket booking.
Boycott this woke company
Too late to recover from this. Once a great airline. Now the shareholders can witness a massive exodus of consumers
I was told by Qantas offshore! customer service that a “non-refundable” flight I booked online and cancelled online that I would get no money back….but if I rang them to cancel I would have received a refund??! Pressed them further and Qantas ended up giving me a refund.
I worked at a very small company and one of their clients was Qantas. One big issue the boss had was Qantas never paying for the services they got, and he was too tired following up. And this was years before the pandemic when they were doing very good. They will fck you over if you are a small business who are not in a position to legally fight back. Most small companies can't afford to lose even bad clients coz it also comes with a loss of connections associated with the client and the client can very easily bad mouth them.
My business class to samui (via bangkok) was $4400…then covid hit…THEN told i had credits i had to use by December 2021. My NEW TICKET COST $6700!!!!!!!!! I make sure i score 2 PJ SETS! I now call them c***as
Jetstar's business model: Offer cheap flight deals then cancel the return flight so the patrons are forced to purchase expensive return flights >: (
Why is going on? Well IMO Qantas is ripping of Australians off on both domestic and in particular international flights. I recently did a few flight searches for flights from Australia to London return..lQantas was the most expensive in every search, even code share flights sold by Qantas were more expensive than booking directly with the airline providing the flight.
Despite all the current goings on..... Qantas has tiny longhaul legroom, clapped -out tiny entertainment screens and reduced meal services.... compared to many other airlines.
Great work by your team uncovering this story ❤
He only relented on the credits, because 747 AnAl told him the ACCC was going to bend him over and Roger him for the companies illegal behavior over this and selling tickets for flights that they have already s&&tcanned
The true spirit of AUSTRALIA IS JICINTA PRICE.! Not a frigin AIRLINE COMPANY.
I was going to Sydney Saturday morning for the weekend on the 0900 flight…..cancelled due to lack of crew. Departed well after 1pm…. Sooo the captain was running late for that flight….so one day wasted. What was the lint of going for a two day break….ha ha ha….
In 2022 I had booked a business class flight for $1200. One of the conditions of a Business class flight, for which you pay, is that the client can cancel it. I cancelled mine, and found that instead of a refund, I'd been given a "credit", which I could find in an account I'd never heard of, ie. paid for in one place, but credit given in another. I followed the links and found I had to create a login for this account, and that my normal Qantas log in wasn't sufficient. I persevered, and got stuck. I still don't know how to use that $1200. Last time I checked it was going to expire on 31 December 2023, but maybe that's no longer the case.
In addition, the service standard in Business class flying has plummeted - to not much better than economy was before it also plummeted. When I pay for Business I expect to enjoy the flight and arrive well-fed and rested, but now I am thinking about how I can top-up the inadequate meal I'd got on a long flight.
He’s reneged been given good legal advice.
cant stop corruption
Their standards are slipping badly. A recent business class flight in the Tasman was mediocre at best.
I will avoid flying Qantas right now and if other private people take the same view, Qantas might well turn out to be an airline for privileged flights for politicians only. If money is paid for a trip and a company cancels at trip the money should be refunded because it has no right to hold the money and make interest on it.
Further, the conduct of lessening competition may well be designed to use up the money owned on far more expensive fights which is wrong.
nah they have a lot of people over a barrel with their loyalty programs which are often linked to people's credit cards and mortgages and groceries etc. Once you're signed up it's very hard to change to another loyalty program without having to do a ton of paper work, and also losing whatever points and credits you have. So they will keep their frequent flyers. Plus Virgin isn't really much better if you want to do non regional flights and regional carriers are often quite expensive.
I trying as i usual go back to Australia but from Vancouvar I was going but now gos throuth usa, I am a bit upset.
My blessing country, ❤I hope see you all sonn againg.🤗❤️
Joyce just worried about his bonus
Quntas are living up to their name.
I stopped flying with Qantas several years ago due to witnessing episodes of dreadful staff behaviour towards customers. Will never fly with them again.
what about coles and woolworths!!! where is their story????
As a Brit who would love to support the airline of my future home country (my partner is an Aussie) I find I can’t and not for a lack of trying. I can’t justify paying $5000 return from Manchester, UK to Brisbane when I can pay my current home countries national carrier half that and fly from Manchester to Brisbane via Singapore where I pick up a Qantas flight for the last leg. If I was a fellow passenger on that Singapore to Brisbane flight and I found out the British Airways passenger in seat 15C had paid half price for his seat to say I would be miffed is an understatement.
At least Australia has a decent governmental trade practices regime to punish Qantas for this behaviour. Next door in NZ, we are stuck with horrific high prices mainly due to cartels and anti-competive conduct in food, building, petrol and other sectors, with a toothless regulator and government uninterested in change
I’m not calling QANTAS my home no more.
As long as he's gone, there is some hope.
The same board members though, like him or not he’s their fall guy.