And there it is, our thrilling tale is at an end (probably 😅)! Was this a whole lot of nonsense on my part? Yes absolutely. Was this whole ordeal a ridiculous first world problem? Oh of course. Am I okay with it? I mean, yeah I think so. You’ve got to find the humor in your life 😂
I just saw this EXACT Saint Laurent Clutch in this EXACT color on Farfetch...and I think you can get it with 15% off using Sophie's or Charice's discount codes. Good luck...(it's 1:20 AM PST, and I'm looking at it on Farfetch as we speak) hope you're able to get it! 🤞🏼😊👍🏼
Customer service is a difficult job, but if a customer has an issue with an item they purchased, it's the company's obligation to make things right. It's a beautiful clutch and color. 💚
Thank you! I just try to be aware of my tone, even if I’m frustrated. No one likes to be yelled at. I’m glad I decided to keep the clutch it in the end! 😁
So, what most likely happened is that someone bought the green clutch and didn't return the wristlet with the clutch. Then nordstrom, who honestly does not check if all of the extra items are present, will accept the return and resell it. I shop at nordstroms because of the easy return policy, but I have gotten "returned used" luxury items and simply return them because I prefer them brand new. You can tell if something is out of stock and magically 2 months later back in stock that it is in fact a returned item. I saw a 2 year old ysl camera back in an outdated style just last month on nordstroms for 990$ that lasted 1 day on the website before sold. for clothes, I'm okay with having an item that was returned. It is only with designer items in particular that I want brnad new due to the price.
I’ve ordered from them once and my bag got lost from the 3rd party shipper they use. They refunded me and I reached out to the company and they offered to send me the bag for the price Nordstrom sold it to me for. Thank God for good customer service 🙏🏾
I agree! if someone uses the bags not to mention a few months, a few days and return it, it's a used item. It's just not fair the store resale it. It is just not cool to consider using a few months and return as the customer service advise if new color come up. I feel like i do not want to shop at Nordstrom for luxury bags anymore.
It’s interesting to know their policies applies to luxury items too, as I didn’t know that. It’s good to keep in mind, though I agree that I want a new item if I’m expecting a new item!
That looks substantially like the WOC and it’s more versatile too. Now I want to do this for the savings on limited edition colors. Thanks for the tip!
What a saga. I really do like the emerald/jade shade of green, but I'm not willing to go through the same thing! I can't believe I'm saying it but it kinda makes FOMO good, because you don't end up searching for a discontinued colour/piece. On another note, I personally don't think 10% discount is enough for a missing piece. I'm sure (or rather hope?) a bag with a missing strap would be discounted more.
Hahaha, it’s certainly true that for limited edition colors, if you like them, you should go for them! I’ve been trying to buy this bag since last November 😩
I quite enjoy how the clutch looks with the silver strap and how it “doesn’t match.” It gives a more…modern/contemporary vibe! I think it lays on your torso in a great spot and pops SO nicely against your darker shirt. Also, yes please to the comparisons of leather!
I work for Neimans and was about to say OH we do have that color I saw it the other day! But then I checked and it is the WOC :( But if you are ever looking for something at Neimans again, let me know!
I was told to be very cautious when ordering last in stock or display pieces. Following your videos is confirmation that I won’t be doing that from now on. I agree with the commenter to reach out to YSL and see what they say.
I love your determination...lucky I got two YSL clutches from fartech with 15% discount in black and white cream common colors so I don't have any issues. I would do the same thing when I want something I'll hunt it down and will not rest until I can find it 😂.
I’m happy that at the end of the day you were able to get a YSL piece in a color you have wanted for a while, even with the strap limitation. It looks beautiful on you with the silver chain as a crossbody. I would absolutely love to see a video about the pebbled leather quality between brands.
Vintage v Modern lambskin would be fun too! As would vintage and modern caviar 🤩 so many good ideas. I’m definitely going to try to get some videos out on leathers!
Our handbags CAN have a story; they are very personal items to us. I missed your previous video. This clutch has to be one of the most beautiful handbags I’ve ever seen! That green color is to die for! I think I might have seen red by the time I talked to Janice and lost my cool. One thing I have learned to do is to always note the the as well as who I talked to in my records. Enjoy your lovely YSL bag and it is most certainly a keeper.
I feel bad for all the trouble they made you go through. You deserved more than 10% off 😅 To be honest, I like it better with that silver metal strap than the original one. I know you already mentioned YSL wristlet and Chanel WOC can't be really compared but I want to hear honest opinion. Do you think Chanel woc is worth of 3K? It's over 3k after tax 😭 I really want one but afraid that I will regret buying it after a while. 😣
Hahaha, thank you. At least I got it in the end! As for the Chanel WOC (and this would be a great video, I might do that too) I hate doing this but it depends. There are some people who use theirs ALL the time and others where it's an occasion bag. Personally, if you really love it and think you'd wear it a bunch, it's still worth it imo, especially if you want a Chanel bag. However, if you're buying it INSTEAD of a different Chanel (like a mini or something) it might be best to save your money to put toward the more expensive item. But in terms of the WOC in its own, if you use it say for three years, you've essentially paid $1000 a year cost per wear. If you use it once a week for those three years, it's less than $20 a use. It might be silly math, but cost per wear makes me feel better about some expensive purchases, especially ones I know I'll have and love for a long time.
I would keep it too, that color is amazing. You might be able to find a leather worker to make a black/beige/navy wristlet if you prefer it to the chain.
Plot twist: the person who HAS that elusive wristlet strap is watching this video, feels bad, and sends it to you. LOL I'm glad you kept it, even without the leather strap. It's a gorgeous piece and now it has a (sort of) great story with it! :) And I would love to see a comparison of the pebbled leathers, pebbled is my absolute favorite!
what a crazy saga. And wow on your first video I had guessed that this was most likely shipping directly from a store - how Nordstrom stores handle their luxury goods on the floor is insane to me! I’ve seen countless bags with scratches and defects and they’re still selling them! I guess the one pro of buying at Nordstrom is the warranty
Funnily enough I bought my first wristlet couple years ago direct from ysl online in Australia. The wristlet falls off. I was at a restaurant and had my bag on the seat beside me(booth style seating) picked up my bag and didn’t realise the wristlet fell off. Wasn’t till I turned around and saw it. It’s not very secure so I’m now very conscious to keep checking on it as the clasp doesn’t completely lock into the d ring and leaves a small gap
I have this in dark beige. I really like the leather wristlet strap & wouldn't be happy happy without it. However, you're in a conundrum with the colour. Would love to see a video on the differences of pebbled leather:)
Such a frustrating saga to witness! And shame on Janice, that’s just bad customer service. I’m happy that it’s mostly worked out, and when I pop into Rosemont, I’ll check the YSL outlet to see if they ever get any in stock. You never know! 😄
Oh that would be cool! I’d love to know if they had one. I’d love the green of course, but I’m interested in any pops of colors with silver hardware tbh. Card holders, envelope clutch wristlets, even the mini lou. (I’m also hoping to go to Chicago sometime this year since it’s not too far from me.)
I think you handled it well, and I'm sure you were polite. I worked in fast food for 3 years in college. One jerk customer doesn't justify treating another customer badly. I understand if Nordstrom had a policy where they don't give discounts for damaged items, but they need to be consistent. I was chatting with a TJmax employee one day, and they told me how people will purposefully damage the designer bags (take straps, buttons, scratch, etc) so they can ask for a discount. Of course then it ruins it for honest people who receive damaged pieces. I'm sure stores have looked at the stats to determine if it's best to sell items at a discount or simply not be able to sell it (or just keep trying to sell until you find a customer who won't mind missing pieces). It is a very pretty green!!💚
It’s such a shame to hear about that at TJ Maxx but I also can’t say I’m surprised 😔 I also just-why would you want a damaged bag?? Especially one you damaged purposefully? Blech.
@@classicswithaquirk it's ridiculous. My understanding is people would sneak off buttons and straps. Then they have the missing piece to reattach if they can get the bag for a bigger discount. TJMaxx is already discounted, so I'm sure it hit them hard.
So much drama could be avoided if there was any quality control in shipping/returns. I stopped buying any luxury items from Nordstrom or Bloomingdales only to take advantage of their gc events. Every item is either worn or somehow damaged forcing me to spend way too much time with a customer service rep who doesn’t care. I understand why you kept the YSL. The green is 👌🏼.
Honestly, the suggestion of calling the original place to find the strap isn’t that far fetched. It could’ve just been separated from the bag and misplaced in a drawer or something then found later.
Dang you really had to go through some things. First the mini Lou Farfetch fiasco now this one. It’s so unfortunate that customer service is lacking so much. Glad you got it since you really did want it. Looks good on you
I know this is a old video but ihope you kept this stunning piece, the chain looks great and imo the strap or 75.00 iwould take the money. But thats just me, the chain makes it look more classy
Wow! I'm glad it turned out. It's s rather amazing what you had to go through. But I understand how the determination and stubbornness can kick in. I'm like a Rat Terrier with these kind of experiences. So I would count it as a victory!! Huzzah!!☺☺
😂 I am SO dogged when it comes to stuff like this. I once got Best Buy to refund me an “un-refundable” shipping fee because an item didn’t arrive on time 😂
@@classicswithaquirk oh man that is hard decision then😞 I wonder if someone from YSL could somehow request a order for the strap? It's a really beautiful color btw😊 I would be torn too on what to do but honestly I would keep it because not everyone has this clutch in this color. It's very unique in my opinion!💓
My experience with saks was bad I ordered toy lou from them it came used snd with broken strap . It was really in bad condition and I returned it and ended up buying gucci dionysus !!
I think it’s relative personally, but I’m definitely not saying YSL quality isn’t good! I’ve just seen people compare YSL pieces to Chanel ones and end up disappointed so I wanted to mention that that can happen.
Nordstrom is fucking awful. I had a Givenchy bag that they wouldn’t take back because they said the strap wasn’t the original one it came with which it was but this bag had different versions and the straps had changed. Refused to take it back then blamed me but it turns out the bag was previously purchased and returned. I got it resolved eventually but not worth it.
I work in sales and customer service in another field and it's like c'mon people! Save the snide commentary and help your customers! Shouldnt have to be a battle (even if it's 1st world stuff)
I think saksfifth has one of the best customer service (for me). I had an issue with a sale item that I bought before and called them. It was very easy talking to them, they didn’t asked too much and was sorry and they gave me another 10 percent discount on top of the sale. The shoe was retailed at $800 and our $220 for it.
![เปิด อาณาจักร หมื่นล้าน "สาระตั้ม" l [Nickynachat]](http://i.ytimg.com/vi/3XE0nPF4YkQ/mqdefault.jpg)
And there it is, our thrilling tale is at an end (probably 😅)! Was this a whole lot of nonsense on my part? Yes absolutely. Was this whole ordeal a ridiculous first world problem? Oh of course. Am I okay with it? I mean, yeah I think so. You’ve got to find the humor in your life 😂
I just saw this EXACT Saint Laurent Clutch in this EXACT color on Farfetch...and I think you can get it with 15% off using Sophie's or Charice's discount codes. Good luck...(it's 1:20 AM PST, and I'm looking at it on Farfetch as we speak) hope you're able to get it! 🤞🏼😊👍🏼
I just checked!! I can't find it in this brighter green, only a hunter green 😞 (thank you though!")
💖👑👑💖🎬📽😘😘😘😘xx
Customer service is a difficult job, but if a customer has an issue with an item they purchased, it's the company's obligation to make things right. It's a beautiful clutch and color. 💚
Thank you! I just try to be aware of my tone, even if I’m frustrated. No one likes to be yelled at. I’m glad I decided to keep the clutch it in the end! 😁
So, what most likely happened is that someone bought the green clutch and didn't return the wristlet with the clutch. Then nordstrom, who honestly does not check if all of the extra items are present, will accept the return and resell it.
I shop at nordstroms because of the easy return policy, but I have gotten "returned used" luxury items and simply return them because I prefer them brand new. You can tell if something is out of stock and magically 2 months later back in stock that it is in fact a returned item. I saw a 2 year old ysl camera back in an outdated style just last month on nordstroms for 990$ that lasted 1 day on the website before sold.
for clothes, I'm okay with having an item that was returned. It is only with designer items in particular that I want brnad new due to the price.
I’ve ordered from them once and my bag got lost from the 3rd party shipper they use. They refunded me and I reached out to the company and they offered to send me the bag for the price Nordstrom sold it to me for. Thank God for good customer service 🙏🏾
@@13ikea Nordstroms for the most part has some of the best customer service compared to Neiman, saks, or Bloomingdales.
I agree! if someone uses the bags not to mention a few months, a few days and return it, it's a used item. It's just not fair the store resale it. It is just not cool to consider using a few months and return as the customer service advise if new color come up. I feel like i do not want to shop at Nordstrom for luxury bags anymore.
Yes, I definitely decided on, if I do use the bag, I wouldn’t try to return or exchange it later. If I’ve used it, I don’t think that’s fair.
It’s interesting to know their policies applies to luxury items too, as I didn’t know that. It’s good to keep in mind, though I agree that I want a new item if I’m expecting a new item!
That looks substantially like the WOC and it’s more versatile too. Now I want to do this for the savings on limited edition colors. Thanks for the tip!
You’re welcome! Thank you for watching ❤️
What a saga. I really do like the emerald/jade shade of green, but I'm not willing to go through the same thing!
I can't believe I'm saying it but it kinda makes FOMO good, because you don't end up searching for a discontinued colour/piece.
On another note, I personally don't think 10% discount is enough for a missing piece. I'm sure (or rather hope?) a bag with a missing strap would be discounted more.
Hahaha, it’s certainly true that for limited edition colors, if you like them, you should go for them! I’ve been trying to buy this bag since last November 😩
Yes....please make a video comparing the different leathers between diff brands....
I’m going to for sure!
I quite enjoy how the clutch looks with the silver strap and how it “doesn’t match.” It gives a more…modern/contemporary vibe! I think it lays on your torso in a great spot and pops SO nicely against your darker shirt. Also, yes please to the comparisons of leather!
💚💚💚
I work for Neimans and was about to say OH we do have that color I saw it the other day! But then I checked and it is the WOC :( But if you are ever looking for something at Neimans again, let me know!
Oh my goodness, thank you for checking! I super appreciate it 🙏 (and I’ll be happy to take you up on that offer!!)
I was told to be very cautious when ordering last in stock or display pieces. Following your videos is confirmation that I won’t be doing that from now on. I agree with the commenter to reach out to YSL and see what they say.
I will keep this in mind for next time for sure! I didn’t know it was a last in stock piece until I bought it 😅
I love your determination...lucky I got two YSL clutches from fartech with 15% discount in black and white cream common colors so I don't have any issues. I would do the same thing when I want something I'll hunt it down and will not rest until I can find it 😂.
😂😂😂 I'm determined!!
I actually prefer the chain strap than the leather one 👌 looks much nicer!
😊😊😊
I’m happy that at the end of the day you were able to get a YSL piece in a color you have wanted for a while, even with the strap limitation. It looks beautiful on you with the silver chain as a crossbody. I would absolutely love to see a video about the pebbled leather quality between brands.
Thank you so much! And I definitely think I’ll be doing that leather comparison. I think it’d be a lot of fun.
@@classicswithaquirk looking forward to that video. I currently don’t have any YSL pebbled leather but have considered the mini Lou.
A comparison of leathers among different brands would be great to see. A comparison of vintage to modern leathers/lambskin would also be interesting.
I Definitely agree
Vintage v Modern lambskin would be fun too! As would vintage and modern caviar 🤩 so many good ideas. I’m definitely going to try to get some videos out on leathers!
Our handbags CAN have a story; they are very personal items to us. I missed your previous video. This clutch has to be one of the most beautiful handbags I’ve ever seen! That green color is to die for! I think I might have seen red by the time I talked to Janice and lost my cool. One thing I have learned to do is to always note the the as well as who I talked to in my records. Enjoy your lovely YSL bag and it is most certainly a keeper.
Thank you for watching! I’m glad to have the bag even without the strap. And you’re right-now I have a story to go with it 😂
I feel bad for all the trouble they made you go through.
You deserved more than 10% off 😅
To be honest, I like it better with that silver metal strap than the original one.
I know you already mentioned YSL wristlet and Chanel WOC can't be really compared but I want to hear honest opinion.
Do you think Chanel woc is worth of 3K? It's over 3k after tax 😭
I really want one but afraid that I will regret buying it after a while. 😣
Hahaha, thank you. At least I got it in the end!
As for the Chanel WOC (and this would be a great video, I might do that too) I hate doing this but it depends. There are some people who use theirs ALL the time and others where it's an occasion bag. Personally, if you really love it and think you'd wear it a bunch, it's still worth it imo, especially if you want a Chanel bag. However, if you're buying it INSTEAD of a different Chanel (like a mini or something) it might be best to save your money to put toward the more expensive item. But in terms of the WOC in its own, if you use it say for three years, you've essentially paid $1000 a year cost per wear. If you use it once a week for those three years, it's less than $20 a use. It might be silly math, but cost per wear makes me feel better about some expensive purchases, especially ones I know I'll have and love for a long time.
Love the color.. and I like the way it looks with the crossbody chain strap.
I would keep it too, that color is amazing. You might be able to find a leather worker to make a black/beige/navy wristlet if you prefer it to the chain.
Thank you! The chain is actually really growing on me too 😊
Plot twist: the person who HAS that elusive wristlet strap is watching this video, feels bad, and sends it to you. LOL
I'm glad you kept it, even without the leather strap. It's a gorgeous piece and now it has a (sort of) great story with it! :)
And I would love to see a comparison of the pebbled leathers, pebbled is my absolute favorite!
😂 that would be quite the plot twist indeed! And yes, I’ve got a story to go with it now!
what a crazy saga. And wow on your first video I had guessed that this was most likely shipping directly from a store - how Nordstrom stores handle their luxury goods on the floor is insane to me! I’ve seen countless bags with scratches and defects and they’re still selling them! I guess the one pro of buying at Nordstrom is the warranty
It’s a shame that floor models are sold as new pieces. They should at least be discounted a bit I think!
I am happy that you got the wristlet in the color. Yes, I would like to see the comparison of leathers at the different price points.
Thank you! Video is going to come out tomorrow 😊
Funnily enough I bought my first wristlet couple years ago direct from ysl online in Australia. The wristlet falls off. I was at a restaurant and had my bag on the seat beside me(booth style seating) picked up my bag and didn’t realise the wristlet fell off. Wasn’t till I turned around and saw it. It’s not very secure so I’m now very conscious to keep checking on it as the clasp doesn’t completely lock into the d ring and leaves a small gap
Oh dear, that’s not good at all 😱 hopefully my strap works a bit better. I’ll keep that in mind when looking at YSL wristlets!
I actually like the chain strap better! It’s more shiney and look like jewelry 😆the green it gorgeous and looks amazing on you!
Thank you so much! It’s definitely growing on me 💚
LOVE the color! at the end you made it work and I hope you enjoy it for long time to come.
Thank you!! 💚💚💚
The more people you deal with when a problem arises, the worse it becomes.
I have this in dark beige. I really like the leather wristlet strap & wouldn't be happy happy without it. However, you're in a conundrum with the colour. Would love to see a video on the differences of pebbled leather:)
I made the video, it’s going to come out tomorrow!
I think a silver chain for the "D" ring would look nice as a wristlet or WOC. Pretty color bag.
Thank you!
Such a frustrating saga to witness! And shame on Janice, that’s just bad customer service. I’m happy that it’s mostly worked out, and when I pop into Rosemont, I’ll check the YSL outlet to see if they ever get any in stock. You never know! 😄
Oh that would be cool! I’d love to know if they had one. I’d love the green of course, but I’m interested in any pops of colors with silver hardware tbh. Card holders, envelope clutch wristlets, even the mini lou. (I’m also hoping to go to Chicago sometime this year since it’s not too far from me.)
@@classicswithaquirk That sounds like a fun trip! And I'll definitely keep an eye out for those things when I go in!
Love the color and how versatile this piece is! Hope you enjoy it!
Thank you!!
I think you handled it well, and I'm sure you were polite. I worked in fast food for 3 years in college. One jerk customer doesn't justify treating another customer badly. I understand if Nordstrom had a policy where they don't give discounts for damaged items, but they need to be consistent. I was chatting with a TJmax employee one day, and they told me how people will purposefully damage the designer bags (take straps, buttons, scratch, etc) so they can ask for a discount. Of course then it ruins it for honest people who receive damaged pieces. I'm sure stores have looked at the stats to determine if it's best to sell items at a discount or simply not be able to sell it (or just keep trying to sell until you find a customer who won't mind missing pieces). It is a very pretty green!!💚
It’s such a shame to hear about that at TJ Maxx but I also can’t say I’m surprised 😔 I also just-why would you want a damaged bag?? Especially one you damaged purposefully? Blech.
@@classicswithaquirk it's ridiculous. My understanding is people would sneak off buttons and straps. Then they have the missing piece to reattach if they can get the bag for a bigger discount. TJMaxx is already discounted, so I'm sure it hit them hard.
😔😔😔
So much drama could be avoided if there was any quality control in shipping/returns. I stopped buying any luxury items from Nordstrom or Bloomingdales only to take advantage of their gc events. Every item is either worn or somehow damaged forcing me to spend way too much time with a customer service rep who doesn’t care. I understand why you kept the YSL. The green is 👌🏼.
I’m sorry you’ve not had good experiences too. So frustrating!
There’s also a YSL outlet in California (Cabazon/Desert Hills) if that’s helpful!
Oh thank you! 😂 I might just call them too, because I’m in this deep.
Honestly, the suggestion of calling the original place to find the strap isn’t that far fetched. It could’ve just been separated from the bag and misplaced in a drawer or something then found later.
Dang you really had to go through some things. First the mini Lou Farfetch fiasco now this one. It’s so unfortunate that customer service is lacking so much. Glad you got it since you really did want it. Looks good on you
😂 at least I’m getting some good stories out of it all. Thank you for watching!
I know this is a old video but ihope you kept this stunning piece, the chain looks great and imo the strap or 75.00 iwould take the money. But thats just me, the chain makes it look more classy
I did, don't worry! I do really enjoy wearing it with the chain 😊 (there's actually a third video 😂 a final FINAL follow up)
Pls enjoy your bag. Whatever you decided ! I love this color
Thank you!!
What a kerfuffle! 😅 Looks nice worn with the shoulder strap chain and the colour is lovely.
Right? But I'm happy in the end at least 😁 thank you for watching!
Could contact Saint Laurent for replacement strap… don’t need to contact outlet
OMG! That is my return 😆😆
😂😂😂
Wow! I'm glad it turned out. It's s rather amazing what you had to go through. But I understand how the determination and stubbornness can kick in. I'm like a Rat Terrier with these kind of experiences. So I would count it as a victory!! Huzzah!!☺☺
😂 I am SO dogged when it comes to stuff like this. I once got Best Buy to refund me an “un-refundable” shipping fee because an item didn’t arrive on time 😂
Sometimes you have to do what you have to do!!!😉😉☺☺☺☺
Good luck! I hope u find what u are looking for!
Thank you!!
Have you thought of returning it and purchasing this pre-loved?
Of course! If I could find it preloved. Which I haven’t been able to do, in my last 5 months trying to find it 😅
@@classicswithaquirk oh man that is hard decision then😞 I wonder if someone from YSL could somehow request a order for the strap? It's a really beautiful color btw😊 I would be torn too on what to do but honestly I would keep it because not everyone has this clutch in this color. It's very unique in my opinion!💓
Yep, I decided on keeping it! Strap or not, I love it too much 😂
Neat idea on converting the wristlet strap to a crossbody strap!
Thank you!
My experience with saks was bad I ordered toy lou from them it came used snd with broken strap . It was really in bad condition and I returned it and ended up buying gucci dionysus !!
That's terrible! I'm glad you got a different bag you liked!
💖👑👑💖🎬🎥📽👏👏👏👏👏👏so happy you are all sorted its a beautiful piece xx hope you are doing well xxx
Thank you Sharon! I hope you’re doing well too!
👋 I'm so glad you decided on keeping that Gem.... 💞 enjoy that beauty
😊😊😊
I was curious to what happened. I would have kept it too. Its such a beautiful piece. Sucks that Nordstrom was so difficult.
At least I have a good story to tell now 😂
Omg glad you got the piece you wanted but 10% off is NOT enough for the amount of time and fuss they put you through for this 😖
😅 yeah, I didn’t love that it was such a low amount all things considered, but at least I got a good story out of it!
Beautiful colored ysl clutch
😊😊😊
OMG... U had to FIGHT to get A Lousy 10% off !!!
My YSL bags have held up as good or better than my Chanel. Chanel’s quality isn’t all that great anymore, sorry.
I think it’s relative personally, but I’m definitely not saying YSL quality isn’t good! I’ve just seen people compare YSL pieces to Chanel ones and end up disappointed so I wanted to mention that that can happen.
Nordstrom is fucking awful. I had a Givenchy bag that they wouldn’t take back because they said the strap wasn’t the original one it came with which it was but this bag had different versions and the straps had changed. Refused to take it back then blamed me but it turns out the bag was previously purchased and returned.
I got it resolved eventually but not worth it.
☹️ sorry you had to deal with that. Not a luxury experience, that's for sure 😤
Neiman Marcus matching envelope wallet in case you are interested!
Thank you!!
I work in sales and customer service in another field and it's like c'mon people! Save the snide commentary and help your customers! Shouldnt have to be a battle (even if it's 1st world stuff)
Supercute clutch btw!
I appreciate you hard work, being in sales and customer service! NOT an easy job. 💕
@@classicswithaquirk thanks! I'm very fortunate to have great customers in my area but yes there are definitely some doozies from time to time lol
I think it looks amazing as a cross-body bag.
I really like it too! 😊
All’s well that ends well 🙂
😊😊😊
Have you tried calling YSL to see if you can buy the strap only?
I haven’t! Though I don’t know if they’d even have one. I could try though 🤔
@@classicswithaquirk It doesn’t hurt to try! They might have “spare parts” lol
Oh, wow. So sorry about your experience. I guess they make up the rules as they go.
😅 at least it was a good story!
I would have asked for 20% lol
😂😂😂
10% off is more than 0%
True!
yas i love drama
😂
This is at Nordstrom right now
Oh my goodness, thank you so much for letting me know!!
@@classicswithaquirk you bet! 😊
I just processed an exchange ... And it's now sold out again 😂 maybe I got the last one? AGAIN 😂😂😂
@@classicswithaquirk 🤣🤣🤣🤣 have them send to you first!
Oh my gosh I wish!
Really cute indeed
🥰🥰🥰💚💚
I think saksfifth has one of the best customer service (for me). I had an issue with a sale item that I bought before and called them. It was very easy talking to them, they didn’t asked too much and was sorry and they gave me another 10 percent discount on top of the sale. The shoe was retailed at $800 and our $220 for it.
Oh wow, that's awesome! I've had good experiences with Saks, but I've also never had an issue like this with a purchase.