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I don’t get why this guy gets so much hate. He could just blatantly lie to us and claim the service was outstanding and potentially get more benefits from airlines. Instead, he’s being brutally honest and recounting his raw experience without resorting to sugarcoating. Keep it up, Dan!
I'll just say, every single video Sam Chui makes is not the real experience on any single plane he rides on nowadays. He's literally promoting companies and it's so obvious by how the flight attendants act, how the captain and fo act, and he's literally going on an airline, and making it known and then it literally becomes the airlines TH-cam channel and he's just benefitting. Sad that's how the world works.
Hi Dan. I am retired LH and I just wanted to say sorry that you and your partner had this lousy experience. Sometimes, I have found over the years, that some of the older crews can be a bit unfriendly, even to the point of rudeness. I am so happy that you spoke to the senior flight attendant on board. This behavior was totally uncalled for. They certainly were not overworked! You should also send a letter to LH. This is my opin. Cheers! BTW, just love your videos. Peter.
If LH ignores this influencer and aviation vlogger because they are waiting for a letter then truly they aren’t serious. They already lost his business They shouldn’t wait for a letter in 2022
@@strafrag1 Etliche Senatoren und HONs haben sich schriftlich bei der Lufthansa beschwert. Jedoch leider ohne Erfolg. Dazu gehöre auch ich. Dieses Video beschreibt die aktuelle Situation der Lufthansa sehr gut. Es ist leider kein Einzelfall mehr und zur Normalität geworden. Das ist die aktuelle und (neu) Lufthansa. Ich glaube der Anblick tut besonders den „alten“ Lufthanseaten sehr weh.
@strafrag1 everyone is going threw a bad time, but LH employees want always a raise and whatever. However someone who "pays for business class" should not go threw that. Even in Econmy, the Employee' should always be friendly. The "quality" from LH has gone down sooooo bad. For me... There is NO EXCUSE for it.
Dan, completely with you on the LH service. Once while traveling in LH business class, I had to use the restroom. A flight attendant without even having the courtesy to ask for my seat number assumed I should be from the economy class and asked me not to use the business class toilet. That was borderline racist. LH really needs to train their crew on how to behave.
No, not borderline racist-racist. I take it by your name that your Indian and by you pic that your facial features suggest that as well. All in all, the steward concluded that, as your an indian/poc, you must be from economy and not business. Racist! No question .
@@NinoNiemanThe1st Plenty of airlines are fairly helpful in meeting special requests. In Qatar economy the stewards address me by name (okay, due to being status pax), but they are usually really helpful, they've often bought me extra food, or made special mixed drinks, on request. Especially outside of main meal times when they're not so busy, attendants on better airlines are usually happy to help.
I got the same treatment too, in fact, the air steward didn't believe I had a business class ticket and asked for my boarding pass. He had like a snobbish attitude, and said "I think your seat is further back". Didn't even apologise when he saw I was sitting at the correct seat number.
I flew with Lufthansa around the same time as this video was uploaded and I had THE SAME MEALS IN COACH. Paying for a business ticket and getting the same terrible food is just ridiculous.
I never took an expensive first class flight, simply dont have the money for it, and never flewn with my partens because they also never had the money. People somtimes tend to forget flying is a luxury thing. Yet, if the travel agency or Lufthansa itself offers first class you simply cannot give the travelers / guests the same as in coach/economy class. Its not what they pay for. Ripoff
@@lillekenatnek195 aww boo hoo poor rich people not having the meal of their dreams in business class? I’m sorry it’s just hard to sympathize. If they aren’t happy then just fly with someone else.
@@renesmeebitch well if you read back my comment you'll see it's rather nuanced.. Like I said the side dishes din't look bad at all. Yet, it's not only about the looks but the impression is quite good tbh. It's just the main dish that can use some attention. Maybe stir up the spinach (which is a common thing to do after it comes out of the microwave). Maybe clean the edges of the plate a bit and add some sauce to the rice, so it's not just a dry bite. It's not what you may expect when paying the least of the least, but you CAN expect when paying a boatload of money man
Being a German I must admit I can totally feel you. As an aviation geek I would really like to be proud of our "great" Airline. But I can't. Since at least 8 years I see cost cutting everywhere. Basically everything gets worse at simultaniously rising prices. Regarding the service : welcome to the service desert Germany. 5 stars and Lufthansa is ridiculous and damages the reputation of both Skytrax and Lufthansa.
@@LuisJimenezV Lufthansa got huge credits in May 2020 by the German government (around 9 billion EUR). However they only claimed 3.8 billion and started to pay back the first billion in November 2021. So they got nothing for free and the cost cutting is present everywhere. But also the pandemic is a great excuse to legitimate all the cost cuttings that have been planned in 2019 already and would have been implemented regardless of the pandemic. And as you said: hospitality is a different thing. A question of the right mindset and personality more than a cost factor. Feeling welcome on board an LH plane is rare. Especially in business class which is highly neglected by LH. It's a farce (especially on narrowbody jets within Europe).
Good old times when the “cheapest” economy ticket included a drop off baggage 😅 now they are even not providing food on short flights. With many competitors such easyJet etc on short haul flights, they can’t keep up
@@LuisJimenezV Hospitality is not free, instead you are forced to pay for an insurance! Yes, everyone has to pay it. Only when you own nothing and you have no job: Then the government is paying for you (aka other people are paying for you). In the end it doesn't matter if you have insurance or not because most of the time you wait months to get an expert for a specific disease and then it's too late and the cancer is happy because it can spread and infect your whole body.
Had a similar bad experience on the exact same route. Embarrassing for an airline that blares out its alleged premium aspiration whenever they can. I also have the feeling their crews don‘t stand behind the product they offer anymore.
There is nothing "Premium" about any European or American carriers. I seek out Emirates/Qatar for all of my trans-Atlantic hops. Even if it means paying more.
@@GlobeTrot707 And wanna pay 10 times more. I stick with Finnair with longer flights, always more enjoyable to fly with your own countrys staff and pilots.
On the basis of this review, I changed my return flight from Vienna to Washington via Frankfurt in September to Washington to Austrian's non-stop flight.
@@cptzar6569 Even so, Austrian business class blows Lufthansa out of the sky. There is nothing about these two airlines that is shared apart from corporate ownership structure. Thank heavens!
@@dimitridelafield4536 yeah so weird that they made a decision based on a video review they watched…. I’ve seen a few of your comments here and the lack of thought behind them is truly scary
I can share your experience on exactly the same Flight, even though that the stewardess was very upset about my complaints to the purser and kind of ignored us throughout the complete flight by not serving us anymore intentionally. And even insulting us every ten minutes about what her real job actually is, and its not serving the Guests only but taking care of the safety of the passengers. On my reply that she is actually also responsible to serve the guests, she flipped out. A disaster. Poor Lufthansa.
Although she was technically correct (the primary purpose of the cabin crew is to evacuate the cabin in less than 90s in case of an emergency. If this could be ensured in another way, we would be probably flying alone...), I can imagine her tone. As I have experienced commercial flights since the late 80's, I can confidently say that the overall experience - especially for European carriers and economy class - has been on a downward spiral since somewhere around the early 2000's. I can still remember the LH flight attendant frowning down on me when I asked for a 2nd glass of water and commenting that I drink too much water...I am certain that rising costs have played a role in this downgrade, however Asian and Middle Eastern carriers offer a superior service although their airplanes consume the same fuel and their ticket prices are more or less the same...
Echoes my experience entirely on a 747 flight from Newark to Frankfurt. I flew on economy and every interaction I had with Lufthansa crew in the air or on the ground made me feel like a second class citizen. I was scoffed at every time I made a request and in the airport I was humiliatingly screamed at for momentarily delaying the boarding line while I waited for my father. Honestly one of my worst personal experiences ever. I vowed never to fly Lufthansa again until my united flight from malpensa to Newark got cancelled. I was rerouted through Munich and I had a similar experience with very cold and unwelcoming service. Only 1 flight attendant of a crew of at least 15 on that flight went out of her way to be welcoming and kind. Lufthansa ought to improve their service, too many travel options to even risk putting up with this disgrace.
You flew economy you are literally 2nd class citizen behind the business and 1st class passengers why did you expect anything different than the service that you received?
Omg this is just a flight! It’s like dating the bus driver from point A to point B. I get it, he is paying a lot of money but for what? All people on that plane get to the same destination. Besides, if I get sad because the flight attendant did not say “enjoy” than I should be depressed 🙄🙄🙄🙄 whatever, eat and go. The real “rich” people that flight regularly in first class, don’t care. It’s point A to point B.
For years, I've avoided Lufthansa because literally every time I wind up using them, it's an unpleasant experience. For one, it is striking how everyone who works for them--from check-in to lounge workers to flight attendants--is usually really rude and miserable. There is something clearly systemically wrong with that company.
@@Mike25654 I don't know enough to say, but this wouldn't surprise me. Like I wrote, there's obviously something really wrong with their company culture
Exactly the same thing happened to me several years ago!!! The food was revolting and service was freezing- cold. I stopped flying Lufthansa all together then. I avoid Frankfurt Airport like a plague.
@@Mike25654 They haven't been mistreated. They get paid well and are far more supported compared to other airlines. Their government handed them millions during the pandemic and they enjoy a ridiculous monopoly at FRA and MUC. I used to work for the group so am fully aware of the great perks, the high pensions etc. No excuse for their bad attitude. And it extends to the ground staff of FRAPORT. I've seen staff literally yelling at passengers in FRA before because they were queuing in the right spot. The Germans just do not do customer service well at all.
Hey Dan, unfortunately you're absolutely right in criticizing Lufthansa service. What we experienced during our latest flights was definitely the same bad attitude and it's not exaggerated to say arrogance of the flight attendants. I try to avoid Lufthansa whenever I can.
I'm pretty sure their recent lack of quality is directly related to the pandemic. I have raised the lack of service and the HORRIBLE in-flight meals with one of the flight attendants and he told me "Yes. I know. I am very sorry. It is always like that. We flight attendants are aware. Please raise a complaint with the company, we cannot provide you with better service."
Those people had to fly during Covid, and were probably suspended during the pandemic. I don’t want to be in their shoes but I would give them a slack. Nothing is as it was pre COVID
One of their flight attendants ripped my pack off my back because he assumed I was a coach passenger instead of business class. This was in 2003 and I've not been in one of their flights since.
I've flown Lufthansa many times before and it's always been hit-of-miss, particularly with the service and catering. I've never had a problem with the crew speaking English to me (I"m American), though one time years ago the Purser came by to give me the "Star Gold" greeting in German; once she realized my language we both had a good laugh because she said she thought I was German because I was dressed nicely. I took it as a compliment!
In January I was flying with Lufthansa and decided to splurge on my first business class ticket ever. It did not survive the hype and now seeing your review, I see that the standard has gone down.
Lufthansa went from being one of the best airline in Europe to literally one of the worst! Bad products, bad food and horrible service. I wonder how is it still a 5 star airline.
Even before seeing the review: As someone who used to fly Lufthansa a lot in the past (economy class), I noticed in recent years a steep decline in comfort and service and nowadays try to avoid it as much as possible, sadly.
used to fly LH from houston to athens for almost 7 years back in the early 2000s, was the standard for flying in my eyes during that time. flew them in 2021 and i was actually so surprised in just how terrible things got on LH. it felt like i was flying mcdonalds airlines in comparison to the service LH used to provide to customers just 8 years ago
As someone who could only fly Business Class once in my life (if I REALLY saved hard), this was really useful thank you. I’d hate to waste a once in a lifetime experience!! Now to go watch your other videos to find the best (and keep saving)! 😂
Absolutely accurate review. I got bumped from my Swiss business seat to Lufthansa. It was Pre-covid times and the double decker Airbus. What a mess. Boarding was terribly disorganized out of San Francisco. They had us lineup and then we stood for 55 minutes. 1 hour late leaving. My seat was broken and would not return to a seat position after laying flat. The other couple we were with had a broken seat and got moved early on. The flight attendant tried to get my seat to return to its upright position. She never spoke to me except to say “get back” as she kicked at the seat. Finally moved me to an unoccupied seat. The bed was uncomfortable and very old. Food was barely edible, but I had eaten great in the centurion lounge in SFO. Service was no existent. I was so thankful that my return trip was on Swiss. Lufthansa was hell, Swiss was heaven.
Hey Dan, I already had a lot of bad experiences with Lufthansa before Covid-19. The flight attendants at EasyJet were a lot friendlier. In October 2021 I was so touched by the flight experience from Frankfurt via Lisbon to Funchal with TAP that I align my destinations with their flight destinations. My hope that Lufthansa would go bankrupt and disappear as a result of Covid-19 was not fulfilled.
No they are all bad, and European business is a worse joke. Their prices inter Europe are a disgrace. Flr to muc business 740 eur one way. The train is however a delight
No - I‘m an LH Senator and I fly every two weeks with LH between Germany and the US. Since 2020 they have become consistently bad. In all classes, even First is having it‘s issues. It really hurts me to see LH has become this. I‘m actually starting to enjoy flying American and British Airways (before 2020 I always preferred LH, but not anymore)
Thanks Dan. Because of your film I've just crossed Lufthansa off my list of possible carriers for future trips to SE Asia. Service and food like that in business class is shameful.
@@olicgn74 Normally fly Thai between LHR/BKK but they are expensive in J. Was looking for Star Alliance alternatives. SWISS seem to have OK fares. SQ is likely best service but at least 3 hours extra flight time.
Thai airways is very good in terms of food and cabin crew service in business and even in economy, planes are a bit old but the good service makes up for it. And SQ is the best by far newer plane great service. But as im based in TH TH is more convenient.
@@olicgn74 Malaysia are better than SQ. I find SQ soft product to be declining. Especially given the outrageous fares they ask. There is more to it than the giant seat. Garuda too, are very good. And much cheaper. Thai, not so much anymore, bankrupt, with corrupt management throughout it's lifetime has finally come back to bite them on the arse. Cathay were great, but they are likely to die soon, Vail Hong Kong 😔
I was frequently flying with LH between Frankfurt and Washington and I totally agree. Biggest problem however were constant strikes of personal that made LH totally unreliable in my eyes. I just switched to a different airline and I’ll never go back.
Well ,you are lucky. In our business class from Mumbai to Zurich in Swiss, (A Lufthansa owned) they had no meals for me and my wife, not even bread-Butter. And Lufthansa just sent 50$ travel voucher, not even sorry or assurance that such things will not recur
Before Covid a friend of mine made an interesting experience: He travelled onboard of Lufhansas B747-8 to Buenos Aires, and on Edelweiss A340 back to Zurich, both in Business Class. Edelweiss is Switzerlands holiday carrier and by no means a premium airline, but their product has beaten the "5* product" of Lufthansa in every aspect (seat, service, cathering, price..). Interestingly this experience was confirmed by an other travel blogger here on YT. So I'm not surprized by the conclusion of this video.
Having travelled Europe mNy times, i find the Swiss very welcoming/approachable and polite ....when it comes to service....so its not surprising that a more budget Swiss airline has better service than a supposedly 5 ⭐ German carrier.😏
@@felixmoineau931 beimg owned by the parent company doesnt mean they have the same staff training. I think each sub brands have their own training methods and guidelines 🤔
@@Leatherkid01 Agreed, the corporate ownership is moot. Austrian is owned by Lufthansa and they are fantastic! There is no comparison. I've only ever had ONE good Lufthansa experience in business class, and even then, they gave me a sleeping shirt which was torn (by box cutter?) On both sides. I only noticed it at home.
I myself am a status flyer at Lufthansa (Senator). And most of the time the crews are absolutely ok. But the behavior during your flight doesn't work at all. Also the food. Especially if the flight goes from their hub. I'm surprised about the English, since the crews all have to be able to speak good English. I'm even more often addressed in English first, even though I'm German. I don't think it's as bad that the seat on the 747-400 is outdated. The machines are older and would soon have been retired even without a pandemic. I find it much more surprising that these seats are used in almost the same way in the only five-year-old A350. But that should change with the next deliveries.
I've unfortunately flown Lufthansa a few times and found the experience with the crew (as an English speaker) very similar to what was described here. Never visited Germany but my experience with Lufthansa has put me off wanting to visit.
Omg! That's a horrific experience! Imagine you decide to splurge on business class for the first time and spend $1000+ on the seat and this experience is what you get.
Wow, I can remember flying Lufthansa in the 80's and 90's and it was top notch, they had a great reputation and lived up to it. Oh, how the mighty has fallen!
Got upgraded from coach to business class from Baltimore to Frankfurt probably only because I was in uniform but man was that an excellent experience, truly once in a lifetime experience il never forget. Although I don't do good with guilt so I traded seats halfway through with an older lady I met before boarding but the 5 hours I sat in that seat was really awesome!
Thanks for providing this information. There's no way on earth I'm spending $2500 on up, or using tens of thousands of miles for airlines that are going to provide crap service and food in business class, especially when competitors are doing superb jobs. I hope they watch these videos and address their problems. Even in coach, I would be filing complaints if a flight attendant provided such awful service. Just no excuse for that.
@@anneneville6255 Heh. Yeah, definitely a little pricey, though bear in mind, most people obtain these flights using saved up miles, which makes them more accessible. A new credit card from Chase can offer sometimes 70,000 miles for just signing up, making at least one of these flights virtually free.
Then do not get turkish airlines, food was frozen, I had minor but turned into severe in the last hour and then the pain got so bad that I teared up, I’d still get Lufthansa since The service are amazing (in 2021, idk about now but I’m going again and I’ll tell u guys later) food is good, not best, seats are good, still not best, and entertainment system is amazing movie-wise, although covid made everything expensive.
agree 100% -> although we live in germany we avoid flying lufthansa in business class.. our last LH business class flight was ridiculous. unfriendly staff, poor food -> never again
I've flown only once in LH business class and I have to say that my experience was totally opposite. I received clearly more attention than other passengers around me, one crew member took care of me all the time and regularly came to ask me if I needed anything, is the flight going well, always smiling and with very warm attitude that left a good feeling. I received extra dessert, and after the flight the flight attendant came to ask me how was the flight, did I like it, and to thank me for flying LH and welcome me back. I was thinking do they think I am some celebrity or something, I was a bit baffled by this extra attention which I have never received before on any flight. I actually thought this is just the standard in LH, and I'm now very surprised to learn especially from other comments that it is not so by far. Maybe I was flying there on a good day or something.
Wow, I can't believe that this is the same airline me and my SO flew a couple weeks ago. We flew from Frankfurt to DC in economy and had a wonderful experience. Far better than any American airline I've ever flown with. Now I feel conflicted singing their praises to family and friends...
of you had a great experience share it... I flew LH last year in C and the service was good. Yes the product is not as modern as the middle east airlines and german are a bit "cold" but the service and food was good. And it is also not fair to compare the "slave" middle east airlines with the western carriers.
I flew business for the first time to Jordan for work and I was super excited, but damn was it a let down. There was no meat meal, no entertainment for 4 hours, no charging ports, just really felt like economy tbh. Both flights were late. Was just such a let down.
I flew on Lufthansa only once in all my trips back and forth to Germany. This was in early 1995 when I was returning to Bamberg where I was stationed with the US Army. The flight was on an A-340 flying from Chicago to Frankfurt. I of course was flying in coach (economy). As I remember the service was great as was the food. It is sad to see what Lufthansa has become. The German people can do better than this.
I always try to fly on Lufthansa when I need to cross the Atlantic, I'm also a frequent flyer with LH. Honestly there is way better seats up there, LH business seat is really old and uncomfortable, specially when travelling alone, the only time I got that bag as an ammenity kit was on a flight from IAH to FRA in premium economy on an A330. I have flew the same route in Business in a 747-8 and the service was okay, but nothing extraordinary (it was great if you compare it with United). However, when I flew LH from Panama or Bogota to FRA in Business on an A340-300 the service was great! even one time that I flew from IAH in their A330 it was also great, which really makes me think that service on board of LH is great when you fly on an 330 or A340 but when it comes to the 747 crews aren't what one would expect. Of course this might just be a coincidence that crews on the 747 are worst than in other types of aircraft, and of course this is no excuse for LH, the airline should have the same standards for all their crew, I just thought this was an interesting coincidence/fact or whatever you want to call it.
I flew once with Lufthansa. Never again. The crew had the sympathy of a chair. I’m a cabin crew I understand been tired, having minimum rest, not been happy with the managements or the duties… but Jesus I can’t believe how rude they were and how little care about the passengers.
Completely agree with you - I had been a LH business class passenger for 8 long years continuous. I found the food and Indian crew on the Indian leg good, but to the north american leg of my flights, it got crazy. I can relate to what you are saying as there are several crew who are doing a post retirement job,
Please. You must not actually travel business class on a regular basis. I've had mediocre premium cabin flights on Singapore, ANA and any number of other more "average" airlines.
@@joergkalisch7749 Yes, and relative to economy on that flight, I'm sure it was good service. I'm not saying there weren't issues, and I'm not an LH fanboy, but even the world's best airlines (not LH) have bad days also.
I’ve flown Lufthansa, Tap Portugal and AirCanada in their business flights over the Atlantic and I can’t agree more with you. Pricing is very similar on AirCanada and Lufthansa and the service difference is huge. And on top of that the seats on AirCanada are way better than the Lufthansa ones. Lufthansa’s business product is similar to Tap, being this one a fraction of the cost
In January I flew MUC - SFO. I have done this route (or through FRA) scores of times throughout my life. Lufthansa used to be the only choice really due to a superior route and service - but their customer service has fallen so much that next time I will surely fly with another airline.
I think it could also be Covid/pandemic that could be causing the downfall of customer service in airline etc as everyone is fearful of this which is understandable. Airlines are experiencing short staff crisis which you can’t blame them as no one wants to work but relied on government funding to pay for their unemployment. I flew Lufthansa in February of this year and didn’t think it was too bad…yeah they didn’t give me water when I requested for it and customers on our flight were being very difficult as they continue to remove their masks and take their luggages down while airplane is prepping for landing & these two customers put their luggages blocking the aisle. It was infuriating and I felt so bad for the airline stewardess who kept coming back to warm these people. They would sleep and put their legs blocking the aisle
The idea that someone would fly on planes for a living shocks me. I hate flying so much. If I could never fly on a plane ever again it would be too soon, unfortunately I do have to fly often and I am terrified every moment of it.
can totally confirm. Just went back from IAH to FRA in business and it was really bad. Unfriendly crew, upsetting service, NO amanties and mediocre food.
I don't fly business class very often. I did "experience" long haul business class on Lufthansa, and all I can say is it was a big waste of money. I do remember wondering how the hell this airline is rated 5 stars, when products on 3 star airlines (like TAP or LOT) felt about the same if not better?
Hello! I am so sad to hear this. Lufthansa used to be one of my favorite airline (after SIA) when I was young and service was superb - they treated my family and I well (we are Chinese). Many airlines are now the same unless you are in top class.
Keep up the great work. We need people like you to keep everyone honest! Completely agree, if you’re paying for business class - they should keep the standard.
Their ticket prices in business is outrageous, yet what this provide is absolutely tragic. I rather fly Swiss if I’m going to the region as they seem to be better then Lufthansa now a days. A shame, the seats are embarrassing, even American Airliners like Delta, United, and American all have great seats and updated technologies in the cabins. This flight is also going to Dubai of all places where you have to stay on your toes with the middle eastern carriers like Emirates.
I flew Lufthansa B747-8 Business Class a couple of years ago and everything was perfect. The crew was very welcoming and charming. They interacted with the passengers in a very friendly manner. The service was really 5*. Watching this video made me really upset and I really hope there will be an improvement…
It seems like Lufthansa puts all of their effort into their First Class product while virtually ignoring Business Class. As many other airlines eschew First Class entirely and instead focus on offering a more premium Business Class experience, while other airlines still aim for quality Business Class and out-of-this-world First Class, Lufthansa seems like an odd outlier.
Great video Dan. It’s a shame they delivered such a poor experience. Flying on the upper deck of a 747 should be a great experience and I’ve been lucky enough to do it twice with BA. I love the storage and it can feel like a private jet. There’s too much being blamed on Covid now and the food looked pretty dire. I would love Lufthansa to take your feedback on board and get your input to improve.
If I'd paid full price for this flight, with my own, hard earned cash, I would have been more than miffed. Especially in this day an age, with lots of bloggers and TH-cam travel and airline rview channels, it's foolhardy in the extreme. Thanks for suffering for us Dan and steering us clear of repeating that experience. From UK.
Lufthansa doesn’t fly any 777s. what in the world? I flew their 747-8 in bc las year from FRA to EWR on the upper deck. The food was great and the service was very personable and friendly. The seats arr the low point for me.
i wouldn't worry too much. i always had great experience with LH in business. In my opinion their great service makes for the outdated hard product and 2-2-2 business config. it must've been a bad day or for some reason Dan was getting a "special" treatment. but in general LH is very consistent in my previous exprience.
thanks for your honest review. Personally, I just take Singapore airlines for long haul flights as much as possible. first because it's my national carrier, but mostly coz the service is pretty good, even in economy. the only other airlines i'll trust for consistent good service are mainly the asian carriers - Eva, Japan. seems to have a more consistent service mentality than US or european airlines
Singapore is amazing! I flew LA to Tokyo first class, and must say I was blown away with the service, food, amenities and seats. It’s not a trip I take often, but will always chose Singapore!
I feel like Asian and middle eastern flights always have amazing service! Even in economy they are always so lovely! Sometimes the cabins aren’t great or comfortable and they can be outdated, but they make up for it with being accommodating and friendly!
This is so so sad to hear. As a kid, if I wasn't on a KLM flight I was on Lufthansa in and out of Frankfurt as we made our way to the Middle East. It was always so dreamy upstairs on the Queen, and by far my favorite seats
This has been my experience with Lufthansa for ages now- particularly with three low quality seats and the abysmal food (although once in a while the food is passable). Their lounge at JFK is a truly depressing place. All that said, when flying from New York to a Western Europe hub like Frankfurt or Zurich, as a jumping off point for further travels within Europe, Lufthansa is decent value if all you want is simply to never have to deal with the additional pains of flying economy. And I think they know this, and I also think they view these flights as workhorses. I think the low quality of service and food must have to do with the fact that seats are so readily available to purchase with points or mileage.
Congratulations Dan for showing the reality of the facts, straight to the point. A feedback: Your last videos, including this one, are with the audio a little lower, compared to the releases of a few months ago. A video recorded with a higher audio will make the experience of watching you more pleasant. Thank you very much!
Hey Dan, was just online about to book a business class ticket with LH from EWR to FRA and something told me to look up some recent reviews and honestly this is making me look at a different airline! Thank you for sharing
First time I flew Lufthansa was to Singapore with my family, and we only went with the airline thrice since then. The repeating pattern was that our flight was always delayed every single time.
Thank you Dan. I had the same experience in Lufthansa's business class. I flew round trip LAX-Cape Town via Frankfurt. The service was acceptable, but the configuration is awful. My seat mate, on the LAX-FRA leg of the flight was drunk as we boarded and continued to drink non stop during the 12 hour flight, acting rudely and preventing me from jumping over his legs to get to the hallway. I saw passengers tripp over their seat-mates legs as they attempted to get up and use the restroom. The configuration does not make sense, and it is dangerous. The flight was a nightmare. The leg from FRA-CT was more of the same, on an old decrepit 320 airbus that got me to CT but nothing in the business class seat worked. This is the last time I fly Lufthansa.
Unfortunately this is typical of what I experience on a daily basis living in Germany. I order online where possible now, and avoid all shops. At least the courier drivers are mostly nice 😀
Hi Dan, Thank you for providing us potential customers with eye-opening perspective on the treatment, and "customer-service" provided by Lufthansa. With increased competition companies like these are just hurting themselves - Safe to say I will not be spending my hard-earned miles with Lufthansa!
I can't even tell you on how many of exactly such flights I have been with Lufthansa over the last 30 years. I recall my last LH flight - years ago meanwhile- from Ord to Muc in First Class, where the crew actually was too busy chatting and almost forgot to serve dinner. I running gag in my frequent flyer household is, that Lufthansa is the American Airlines of Europe. I live in Dubai, yes that makes me a spoiled passenger, but I strongly believe that for the amount of money LH charges, there should be at least some decent service, but they dissapoint mostly with underperforming.... I avoid them whereever I can
I fly Lufthansa business class regularly. Your experience surprises me. Generally the crew are great and very friendly. Aegean is the friendliest airline imho.
Sam Chui had a great review at almost the same time… coincidence??? I like Sam more then Dan, I tend to find Dan likes his own drama… I fly a lot of business class, I take what is booked and have a lot of fun flying different airlines… I will say that this video did influence me to choose KLM for my next trip… but I wouldn’t cancel on Lufthansa, yet
Good morning from Germany, Dan! I know that you had been a hugh Lufthansa fan ever since! Many thanks for this honestly done evaluation. It is really a shame seeing this and acknowledges me in not wasting money or miles (that I don´t have) for just a few hours of bad service, third class meals and privacy lacking seats. And the thing is that it will take some further years until each plane will be outfitted with the new business class. The conversion even hasn´t startet yet. Instead of paying so much for business class flights, it motivates me in investing my hard earned money respectively these thousands of euros in some luxurious hotels where I am staying for a few days or a week or so. I think that you are the most honest airline checker in the industry! Kind regards Pascal
I had the same experience yesterday on a return trip from the middle east also on LH, I normally for Qatar on that route but fights weren't available on this day and LH was about £1000 cheaper for the same route. The hard, uncomfortable, dated seats on the A330 were horrible, the attitude and the unfriendliness of the flight attendants were the silver lining. I shan't return.
Great review and yes unfortunate you had to endure such poor service in what is touted as 5 Star. I too was a Lufthansa fanboy, but something has changed and not for the better. No paying customer should have that poor of service, regardless of if you were in economy, but certainly not business class. The last time I flew Lufthansa business class was back in October of 2021 during the Pandemic. The service was actually quite good, but you are right about one thing. Their seating layout and IFE are awful. In the past it was the service that made up the difference.
I remember going to Spain from Poland with Lufthansa's budget airlines in 2019. Even though it was a budget airlines, we got sandwiches and free drinks. Great service from the crew, they even spoke polish! Fast forward to this year. Again, Poland to Spain, again. Instead of sandwiches, a single small chocolate. Instead of drinks, a small bottle of water. Got dissapointed, as I hyped this to my friends. Service seemed angry at people and only spoke german (not even english!). I know, that I shouldn't expect much from budget airlines. I've flown numerous times with wissair and ryanair, so I know, but this is Lufthansa. You pay more for these flights.
What a pity. My first trip to Germany from Singapore was via LH and it was extremely memorable and everything felt dream like. I had high praises for the airlines and have been telling others how great the food and service was. It's quite saddening to see that it has not kept up well with times 😔
I had a similar experience on my first flight with Lufthansa were I was very excited for last year, but to my surprise it was the reason for me to decide not to fly with them any more.
Had a kind of same experience during my recent flight from Frankfurt to Miami! The service quality decreased a lot! Its a shame .. especially as a German 🙄
Great video Dan ! Lufthansa and other airlines need to be made aware that it's the passengers that keep them in business and if they provide a bad service they simply wont get "bums on seats". Bring back good old fashioned "customer service" !
Why made them aware? Just vote with your wallet. I flew Turkish on a flight less than an hour and they provide food and drinks. LH on 2.5h flight give you just a bottle of water and micro chocolate. And yes the service is like why you bother us giving even this
@@chrisschmidt7126 Then they can't substantiate a business class fare, then can they? Curtain off Business and only sell Economy seats, otherwise its misrepresentation when you take the money without offering the service..........
I flew the same route in November in BC. The Crew was very friendly and intent. Food and amenity kit was low as well. Entertainmentsystem was okay but not 5 Star. Don't forget the 747-400 was retired and it's comeback is due to the pandemic and delivery delays of Boeing 787x and 777x. So the "new" BC seat is announced since 2017 (!) and is delayed as well. I feel sad to see the Airline has structural and Management problems. We all know the current seat is 1990s retro and not up to date. LH still means they are a 5 star Airline but they are now behind a lot of carriers. Greetings from GER.
Dan - great video and fully agree. I used to fly LH on a weekly basis on intercontinental flights from 2009 to 2013 and I'm sad to see that not much has changed. The food looks the same, my experience with the crew was more often in line with your video than not, and the entertainment system still looks very similar (few more options than in those days). LH has upgraded its business class seats, but honestly not by a lot. The major difference is that they can be made into a flat bed now, which previously wasn't an option. Oh and speaking German doesn't make it more enjoyable. I haven't flown with them in 8+ years and don't intend to anytime soon. I still rather put in a transfer in DXB for example than fly with the European airlines direct (I live in Asia).
Never, ever will I subject my hard earned money to an experience like this, when I feel it’s safe to travel, I’ll chose Emirates or Singapore. They r the best. Or even our Qantas to Singapore first leg, always amazing. Thank u ☺️
I flew their business class a few months ago. The crew was professional enough, everything else was rather shabby. The "champagne" they offered was so bad, it was literally undrinkable. Literally, it was so fizzy you couldn't get to the liquid.
I flew Lufthansa business class from Frankfurt to Cairo, I believe over a four hour flight. The seating was toward the front but it was simply three standard sized seats with the middle row blocked. The seats were even harder than your average plane seat. No entertainment or food/drink available. It's definitely not worth the extra cost.
Great review thanks. I haven't flown with Lufthansa for years because they were dreadful. British Airways are better but not great in Business class but very good in first but the staff are very polite and helpful. Air France is also bad. I flew with Austrian Airlines recently and was pleasantly surprised at good service. I didn't eat anything but my friends said the food was good.
I had flown recently with Lufthansa in business class and also noticed the excellence service does not exist anymore, in special the flight attendants that are always muddy !
Definitely not 5 star Dan. Loved your creative description of that "sandwich" 😄. It's strange how ultra cold the crew were. I lived in Germany for many years and found German folks to be just the opposite. They also love to speak English . These unfriendly guys on the crew were not a snapshot of German people at all.
Honestly! I also made the same experience - but years ago! I still can remember all the unfriendly flight attendants and the bad service. Since that, I never flew Lufthansa again....
My worst business class experience was with Lufthansa too, luckily it was a free upgrade on a round the world economy fare. I also had the same experience with the cabin crew speaking at me in German, they understood well enough my answers in english. The cabin crew grumpiness and sense that the passengers were making their life hard even exceed the ‘Qantas dragons’ or other wise known as Qantas cabin crews of the 1980s through 2000s. Thanks for reminding me why I prefer Thai, Singapore and Air New Zealand. Lufthansa really should be expelled from Star Alliance for their poor cabin service and cabin crew attitude.
@@spinalcrackerbox I can only go on my personal experience. Even a German I know avoids flying with Lufthansa, because service is much better on other airlines.
@@spinalcrackerbox the cabin service I experienced was so poor, and is not even close to other airlines in the Star Alliance group I think my comment is reasonable.
We're still in a pandemic. A bottle of water should be enough at the moment. One actually is not supposed to eat and drink for hours in a time when everyone is supposed to keep their mask on...
@@chrisschmidt7126 stop dreaming, that water bottle is the new premuim service of LH. Its nothing about Covid. You can buy as much food and drinks as you like, you just have to pay for.
@@chrisschmidt7126 Don't call yourself a Five Star anything if all you have to offer is a bottle of water. Other airlines are providing some service regardless of pandemic. It can be done safely, don't use it as an excuse to be a cheap sh*t
Thank you for the honest and thorough review. You have saved us a disappointing experience. Almost paid $6k US for Miami to Venice! No thanks - we are selecting another airline.
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Would you fly with lufthansa ever again? if you had the option with Ryanair or Eurowings, which one?
Good Morning? and awesome video! Do you have plans to review JetBlue's new mint business class?
Kau Suka Naik Pesawat Lufthansa Airlines
Have you got any reply from lufthansa in regard to the service
Your Babble ad/tie-in was hilarious
I don’t get why this guy gets so much hate. He could just blatantly lie to us and claim the service was outstanding and potentially get more benefits from airlines. Instead, he’s being brutally honest and recounting his raw experience without resorting to sugarcoating. Keep it up, Dan!
sorry, but I abolutely cannot find "so much hate" in the comments. it's opposite of that.
Sounds like the biggest airline TH-camr there is, I wonder who is lying just to benefit from promoting airlines🙄
I'll just say, every single video Sam Chui makes is not the real experience on any single plane he rides on nowadays. He's literally promoting companies and it's so obvious by how the flight attendants act, how the captain and fo act, and he's literally going on an airline, and making it known and then it literally becomes the airlines TH-cam channel and he's just benefitting. Sad that's how the world works.
@@zparkyy1800 Yup. I stopped watching his stuff a while ago.
@@zparkyy1800 i concur , he is such a sycophant but is blind to his own demeanor
Hi Dan. I am retired LH and I just wanted to say sorry that you and your partner had this lousy experience. Sometimes, I have found over the years, that some of the older crews can be a bit unfriendly, even to the point of rudeness. I am so happy that you spoke to the senior flight attendant on board. This behavior was totally uncalled for. They certainly were not overworked! You should also send a letter to LH. This is my opin. Cheers! BTW, just love your videos. Peter.
If LH ignores this influencer and aviation vlogger because they are waiting for a letter then truly they aren’t serious. They already lost his business
They shouldn’t wait for a letter in 2022
@@doctordan1668 I am old school. The written word still helps as this video does. Cheers.
@@strafrag1 Etliche Senatoren und HONs haben sich schriftlich bei der Lufthansa beschwert. Jedoch leider ohne Erfolg. Dazu gehöre auch ich.
Dieses Video beschreibt die aktuelle Situation der Lufthansa sehr gut. Es ist leider kein Einzelfall mehr und zur Normalität geworden.
Das ist die aktuelle und (neu) Lufthansa.
Ich glaube der Anblick tut besonders den „alten“ Lufthanseaten sehr weh.
@@dominick6131 I agree. Some older ones are cranky, the women and men alike.
@strafrag1 everyone is going threw a bad time, but LH employees want always a raise and whatever. However someone who "pays for business class" should not go threw that. Even in Econmy, the Employee' should always be friendly. The "quality" from LH has gone down sooooo bad. For me... There is NO EXCUSE for it.
Dan, completely with you on the LH service. Once while traveling in LH business class, I had to use the restroom. A flight attendant without even having the courtesy to ask for my seat number assumed I should be from the economy class and asked me not to use the business class toilet. That was borderline racist. LH really needs to train their crew on how to behave.
No, not borderline racist-racist. I take it by your name that your Indian and by you pic that your facial features suggest that as well. All in all, the steward concluded that, as your an indian/poc, you must be from economy and not business. Racist! No question .
Same exact thing happened to me
@@NinoNiemanThe1st Plenty of airlines are fairly helpful in meeting special requests. In Qatar economy the stewards address me by name (okay, due to being status pax), but they are usually really helpful, they've often bought me extra food, or made special mixed drinks, on request. Especially outside of main meal times when they're not so busy, attendants on better airlines are usually happy to help.
@@NinoNiemanThe1st What do you mean by "A lot of people, particularly from flights from the subcontinent try to use business class toilets."?
I got the same treatment too, in fact, the air steward didn't believe I had a business class ticket and asked for my boarding pass. He had like a snobbish attitude, and said "I think your seat is further back". Didn't even apologise when he saw I was sitting at the correct seat number.
Imagine someone saving their money so they can fly first class once in their life and having this happen to them. It would be a shame.
Lol what?
@@dimitridelafield4536 first class is expensive
@@dimitridelafield4536 what don't you get about it?
They should watch videos like this to make sure they pick the right airline if they want a luxurious experience. I suggest flying emirates airlines...
@@Pius-XI you can probably answer that question yourself
I flew with Lufthansa around the same time as this video was uploaded and I had THE SAME MEALS IN COACH. Paying for a business ticket and getting the same terrible food is just ridiculous.
"the same terrible food" excuse me? Lmao
@@OPrincessXJasmineO right? Classism at its finest.
I never took an expensive first class flight, simply dont have the money for it, and never flewn with my partens because they also never had the money. People somtimes tend to forget flying is a luxury thing. Yet, if the travel agency or Lufthansa itself offers first class you simply cannot give the travelers / guests the same as in coach/economy class. Its not what they pay for. Ripoff
@@lillekenatnek195 aww boo hoo poor rich people not having the meal of their dreams in business class? I’m sorry it’s just hard to sympathize. If they aren’t happy then just fly with someone else.
@@renesmeebitch well if you read back my comment you'll see it's rather nuanced.. Like I said the side dishes din't look bad at all. Yet, it's not only about the looks but the impression is quite good tbh. It's just the main dish that can use some attention. Maybe stir up the spinach (which is a common thing to do after it comes out of the microwave). Maybe clean the edges of the plate a bit and add some sauce to the rice, so it's not just a dry bite. It's not what you may expect when paying the least of the least, but you CAN expect when paying a boatload of money man
"heat wouldn't be a problem because the crew on today's flight was COLD"
dan this is why i watch you
Being a German I must admit I can totally feel you. As an aviation geek I would really like to be proud of our "great" Airline. But I can't. Since at least 8 years I see cost cutting everywhere. Basically everything gets worse at simultaniously rising prices.
Regarding the service : welcome to the service desert Germany.
5 stars and Lufthansa is ridiculous and damages the reputation of both Skytrax and Lufthansa.
Maybe they don’t get bail outs from
Government - that being said. Hospitality is for free.
@@LuisJimenezV Lufthansa got huge credits in May 2020 by the German government (around 9 billion EUR). However they only claimed 3.8 billion and started to pay back the first billion in November 2021. So they got nothing for free and the cost cutting is present everywhere. But also the pandemic is a great excuse to legitimate all the cost cuttings that have been planned in 2019 already and would have been implemented regardless of the pandemic.
And as you said: hospitality is a different thing. A question of the right mindset and personality more than a cost factor. Feeling welcome on board an LH plane is rare. Especially in business class which is highly neglected by LH. It's a farce (especially on narrowbody jets within Europe).
Good old times when the “cheapest” economy ticket included a drop off baggage 😅 now they are even not providing food on short flights.
With many competitors such easyJet etc on short haul flights, they can’t keep up
@@LuisJimenezV Hospitality is not free, instead you are forced to pay for an insurance! Yes, everyone has to pay it. Only when you own nothing and you have no job: Then the government is paying for you (aka other people are paying for you). In the end it doesn't matter if you have insurance or not because most of the time you wait months to get an expert for a specific disease and then it's too late and the cancer is happy because it can spread and infect your whole body.
Servicewüste Deutschland 😃
Had a similar bad experience on the exact same route. Embarrassing for an airline that blares out its alleged premium aspiration whenever they can. I also have the feeling their crews don‘t stand behind the product they offer anymore.
Hey from the reviews I've seen try Finnair
Uuuughh I'm so sorry to hear that! I agree about the crew not standing behind the product, sadly😩
There is nothing "Premium" about any European or American carriers. I seek out Emirates/Qatar for all of my trans-Atlantic hops. Even if it means paying more.
@@GlobeTrot707 And wanna pay 10 times more. I stick with Finnair with longer flights, always more enjoyable to fly with your own countrys staff and pilots.
They're Germans.
On the basis of this review, I changed my return flight from Vienna to Washington via Frankfurt in September to Washington to Austrian's non-stop flight.
Which is owned by LUFTHANSA
@@cptzar6569 Even so, Austrian business class blows Lufthansa out of the sky. There is nothing about these two airlines that is shared apart from corporate ownership structure. Thank heavens!
@@cptzar6569 I’ve flown a few times on Austrian Airlines Business, and it is a 100 times better then Lufthansa.
That's sad that u listen to someone online that much whom you have never met.. scary
@@dimitridelafield4536 yeah so weird that they made a decision based on a video review they watched…. I’ve seen a few of your comments here and the lack of thought behind them is truly scary
I can share your experience on exactly the same Flight, even though that the stewardess was very upset about my complaints to the purser and kind of ignored us throughout the complete flight by not serving us anymore intentionally. And even insulting us every ten minutes about what her real job actually is, and its not serving the Guests only but taking care of the safety of the passengers. On my reply that she is actually also responsible to serve the guests, she flipped out. A disaster. Poor Lufthansa.
Although she was technically correct (the primary purpose of the cabin crew is to evacuate the cabin in less than 90s in case of an emergency. If this could be ensured in another way, we would be probably flying alone...), I can imagine her tone. As I have experienced commercial flights since the late 80's, I can confidently say that the overall experience - especially for European carriers and economy class - has been on a downward spiral since somewhere around the early 2000's. I can still remember the LH flight attendant frowning down on me when I asked for a 2nd glass of water and commenting that I drink too much water...I am certain that rising costs have played a role in this downgrade, however Asian and Middle Eastern carriers offer a superior service although their airplanes consume the same fuel and their ticket prices are more or less the same...
Echoes my experience entirely on a 747 flight from Newark to Frankfurt. I flew on economy and every interaction I had with Lufthansa crew in the air or on the ground made me feel like a second class citizen. I was scoffed at every time I made a request and in the airport I was humiliatingly screamed at for momentarily delaying the boarding line while I waited for my father. Honestly one of my worst personal experiences ever. I vowed never to fly Lufthansa again until my united flight from malpensa to Newark got cancelled. I was rerouted through Munich and I had a similar experience with very cold and unwelcoming service. Only 1 flight attendant of a crew of at least 15 on that flight went out of her way to be welcoming and kind. Lufthansa ought to improve their service, too many travel options to even risk putting up with this disgrace.
@@hirondelle8734 So who do you fly with?
You flew economy you are literally 2nd class citizen behind the business and 1st class passengers why did you expect anything different than the service that you received?
next time du musst deutsch mit ihnen sprechen! ( speak with them in German )
@@justicedemocrat9357 lmao poor troll attempt
Omg this is just a flight! It’s like dating the bus driver from point A to point B. I get it, he is paying a lot of money but for what? All people on that plane get to the same destination. Besides, if I get sad because the flight attendant did not say “enjoy” than I should be depressed 🙄🙄🙄🙄 whatever, eat and go.
The real “rich” people that flight regularly in first class, don’t care. It’s point A to point B.
For years, I've avoided Lufthansa because literally every time I wind up using them, it's an unpleasant experience. For one, it is striking how everyone who works for them--from check-in to lounge workers to flight attendants--is usually really rude and miserable. There is something clearly systemically wrong with that company.
Maybe that is because they have been systematically been mistreated, many quit and went for another job?
@@Mike25654 I don't know enough to say, but this wouldn't surprise me. Like I wrote, there's obviously something really wrong with their company culture
Exactly the same thing happened to me several years ago!!! The food was revolting and service was freezing- cold. I stopped flying Lufthansa all together then. I avoid Frankfurt Airport like a plague.
@@Mike25654 They haven't been mistreated. They get paid well and are far more supported compared to other airlines. Their government handed them millions during the pandemic and they enjoy a ridiculous monopoly at FRA and MUC. I used to work for the group so am fully aware of the great perks, the high pensions etc. No excuse for their bad attitude. And it extends to the ground staff of FRAPORT. I've seen staff literally yelling at passengers in FRA before because they were queuing in the right spot. The Germans just do not do customer service well at all.
too overpaid, too many benefits => they couldn't give 2 fucks
Hey Dan, unfortunately you're absolutely right in criticizing Lufthansa service. What we experienced during our latest flights was definitely the same bad attitude and it's not exaggerated to say arrogance of the flight attendants. I try to avoid Lufthansa whenever I can.
I'm pretty sure their recent lack of quality is directly related to the pandemic. I have raised the lack of service and the HORRIBLE in-flight meals with one of the flight attendants and he told me "Yes. I know. I am very sorry. It is always like that. We flight attendants are aware. Please raise a complaint with the company, we cannot provide you with better service."
@@lynth no they have been shitty in their service for already 15 years... I prefer to pay more than to fly with them.
Those people had to fly during Covid, and were probably suspended during the pandemic. I don’t want to be in their shoes but I would give them a slack. Nothing is as it was pre COVID
@@anneneville6255 nah, LH service is as crappy as pre-covid
One of their flight attendants ripped my pack off my back because he assumed I was a coach passenger instead of business class. This was in 2003 and I've not been in one of their flights since.
I've flown Lufthansa many times before and it's always been hit-of-miss, particularly with the service and catering. I've never had a problem with the crew speaking English to me (I"m American), though one time years ago the Purser came by to give me the "Star Gold" greeting in German; once she realized my language we both had a good laugh because she said she thought I was German because I was dressed nicely. I took it as a compliment!
In January I was flying with Lufthansa and decided to splurge on my first business class ticket ever. It did not survive the hype and now seeing your review, I see that the standard has gone down.
Lufthansa went from being one of the best airline in Europe to literally one of the worst! Bad products, bad food and horrible service. I wonder how is it still a 5 star airline.
Because they can buy their rating.
Maybe modeling the BA offerings? Hopefully Swiss does not catch this inner rot and complacency
This can be due to financial struggle, check LH share price in Frankfurt Börse, but nonetheless the behaviour of the crew is unjustifiable.
somehow they need to get the money back they lost. They are just saving in the wrong section
Are the european comptetitors in any way better than LH? They are all "Ryanairdizized" and stripped down their products.
Even before seeing the review: As someone who used to fly Lufthansa a lot in the past (economy class), I noticed in recent years a steep decline in comfort and service and nowadays try to avoid it as much as possible, sadly.
Same here.
I also agree with this. I have flown Lufthansa most of my life and it is nothing like it used to be.
my family would exclusively fly them back in the day just bc of how good the service used to be. now we avoid them like the plague
used to fly LH from houston to athens for almost 7 years back in the early 2000s, was the standard for flying in my eyes during that time. flew them in 2021 and i was actually so surprised in just how terrible things got on LH. it felt like i was flying mcdonalds airlines in comparison to the service LH used to provide to customers just 8 years ago
Lol McDonald’s airlines
As someone who could only fly Business Class once in my life (if I REALLY saved hard), this was really useful thank you. I’d hate to waste a once in a lifetime experience!! Now to go watch your other videos to find the best (and keep saving)! 😂
Absolutely accurate review. I got bumped from my Swiss business seat to Lufthansa. It was Pre-covid times and the double decker Airbus. What a mess. Boarding was terribly disorganized out of San Francisco. They had us lineup and then we stood for 55 minutes. 1 hour late leaving. My seat was broken and would not return to a seat position after laying flat. The other couple we were with had a broken seat and got moved early on. The flight attendant tried to get my seat to return to its upright position. She never spoke to me except to say “get back” as she kicked at the seat. Finally moved me to an unoccupied seat. The bed was uncomfortable and very old. Food was barely edible, but I had eaten great in the centurion lounge in SFO. Service was no existent. I was so thankful that my return trip was on Swiss. Lufthansa was hell, Swiss was heaven.
Hey Dan, I already had a lot of bad experiences with Lufthansa before Covid-19. The flight attendants at EasyJet were a lot friendlier. In October 2021 I was so touched by the flight experience from Frankfurt via Lisbon to Funchal with TAP that I align my destinations with their flight destinations. My hope that Lufthansa would go bankrupt and disappear as a result of Covid-19 was not fulfilled.
Fair constructive criticism. I think the real issue with Lufthansa is consistency. One flight is great, one is terrible.
No they are all bad, and European business is a worse joke. Their prices inter Europe are a disgrace. Flr to muc business 740 eur one way. The train is however a delight
No - I‘m an LH Senator and I fly every two weeks with LH between Germany and the US. Since 2020 they have become consistently bad. In all classes, even First is having it‘s issues. It really hurts me to see LH has become this. I‘m actually starting to enjoy flying American and British Airways (before 2020 I always preferred LH, but not anymore)
They need to get rid of the bad apples
@@DMAX-tp4pc LH does not have a vaccination mandate - only SWISS and Austrian do
LH is black listed in my company for a long time already.
Thanks Dan. Because of your film I've just crossed Lufthansa off my list of possible carriers for future trips to SE Asia. Service and food like that in business class is shameful.
Same here. Returning to Europe this year. Won't bother considering Lufthansa. Thanks Dan for letting me dodge that bullet 👍
@@olicgn74 Normally fly Thai between LHR/BKK but they are expensive in J. Was looking for Star Alliance alternatives. SWISS seem to have OK fares. SQ is likely best service but at least 3 hours extra flight time.
Thai airways is very good in terms of food and cabin crew service in business and even in economy, planes are a bit old but the good service makes up for it. And SQ is the best by far newer plane great service. But as im based in TH TH is more convenient.
TG is basically gone so besides SQ, Qatar business class is one of the best I have flown between Europe and Asia. Sadly Qatar is not Star Alliance.
@@olicgn74 Malaysia are better than SQ. I find SQ soft product to be declining. Especially given the outrageous fares they ask. There is more to it than the giant seat. Garuda too, are very good. And much cheaper. Thai, not so much anymore, bankrupt, with corrupt management throughout it's lifetime has finally come back to bite them on the arse. Cathay were great, but they are likely to die soon, Vail Hong Kong 😔
I was frequently flying with LH between Frankfurt and Washington and I totally agree. Biggest problem however were constant strikes of personal that made LH totally unreliable in my eyes. I just switched to a different airline and I’ll never go back.
Well ,you are lucky. In our business class from Mumbai to Zurich in Swiss, (A Lufthansa owned) they had no meals for me and my wife, not even bread-Butter.
And Lufthansa just sent 50$ travel voucher, not even sorry or assurance that such things will not recur
Before Covid a friend of mine made an interesting experience: He travelled onboard of Lufhansas B747-8 to Buenos Aires, and on Edelweiss A340 back to Zurich, both in Business Class. Edelweiss is Switzerlands holiday carrier and by no means a premium airline, but their product has beaten the "5* product" of Lufthansa in every aspect (seat, service, cathering, price..). Interestingly this experience was confirmed by an other travel blogger here on YT. So I'm not surprized by the conclusion of this video.
Having travelled Europe mNy times, i find the Swiss very welcoming/approachable and polite ....when it comes to service....so its not surprising that a more budget Swiss airline has better service than a supposedly 5 ⭐ German carrier.😏
@@Leatherkid01 funny you're saying this. Edelweiss and Swiss are both owned by Lufthansa.
@@felixmoineau931 beimg owned by the parent company doesnt mean they have the same staff training. I think each sub brands have their own training methods and guidelines 🤔
@@Leatherkid01 I agree 100% I fly swiss international and I love their service.
@@Leatherkid01 Agreed, the corporate ownership is moot. Austrian is owned by Lufthansa and they are fantastic! There is no comparison. I've only ever had ONE good Lufthansa experience in business class, and even then, they gave me a sleeping shirt which was torn (by box cutter?) On both sides. I only noticed it at home.
I myself am a status flyer at Lufthansa (Senator). And most of the time the crews are absolutely ok. But the behavior during your flight doesn't work at all. Also the food. Especially if the flight goes from their hub. I'm surprised about the English, since the crews all have to be able to speak good English. I'm even more often addressed in English first, even though I'm German. I don't think it's as bad that the seat on the 747-400 is outdated. The machines are older and would soon have been retired even without a pandemic. I find it much more surprising that these seats are used in almost the same way in the only five-year-old A350. But that should change with the next deliveries.
Those seats are the worst I have seen on any business class. Have you ever tried a proper airline?
I've unfortunately flown Lufthansa a few times and found the experience with the crew (as an English speaker) very similar to what was described here. Never visited Germany but my experience with Lufthansa has put me off wanting to visit.
Omg! That's a horrific experience! Imagine you decide to splurge on business class for the first time and spend $1000+ on the seat and this experience is what you get.
Yeah - really ‘horrific’ - worse than war even…
Wow, I can remember flying Lufthansa in the 80's and 90's and it was top notch, they had a great reputation and lived up to it. Oh, how the mighty has fallen!
Got upgraded from coach to business class from Baltimore to Frankfurt probably only because I was in uniform but man was that an excellent experience, truly once in a lifetime experience il never forget. Although I don't do good with guilt so I traded seats halfway through with an older lady I met before boarding but the 5 hours I sat in that seat was really awesome!
Lufthansa Business Class has been a joke since I was flying their Beijing-FRA a lot in the 90’s….been on my “no fly” airline list ever since!
Thanks for providing this information. There's no way on earth I'm spending $2500 on up, or using tens of thousands of miles for airlines that are going to provide crap service and food in business class, especially when competitors are doing superb jobs. I hope they watch these videos and address their problems. Even in coach, I would be filing complaints if a flight attendant provided such awful service. Just no excuse for that.
You should read Lufthansa's Instagram page, the reviews and complaints are endless.
$2500 and no free wifi lol
Wtf, i can pay months rent with that money 😂 people are crazy give money away in that crisis and inflation for a flight
@@anneneville6255 Heh. Yeah, definitely a little pricey, though bear in mind, most people obtain these flights using saved up miles, which makes them more accessible.
A new credit card from Chase can offer sometimes 70,000 miles for just signing up, making at least one of these flights virtually free.
Then do not get turkish airlines, food was frozen, I had minor but turned into severe in the last hour and then the pain got so bad that I teared up, I’d still get Lufthansa since The service are amazing (in 2021, idk about now but I’m going again and I’ll tell u guys later) food is good, not best, seats are good, still not best, and entertainment system is amazing movie-wise, although covid made everything expensive.
agree 100% -> although we live in germany we avoid flying lufthansa in business class.. our last LH business class flight was ridiculous. unfriendly staff, poor food -> never again
I've flown only once in LH business class and I have to say that my experience was totally opposite. I received clearly more attention than other passengers around me, one crew member took care of me all the time and regularly came to ask me if I needed anything, is the flight going well, always smiling and with very warm attitude that left a good feeling. I received extra dessert, and after the flight the flight attendant came to ask me how was the flight, did I like it, and to thank me for flying LH and welcome me back. I was thinking do they think I am some celebrity or something, I was a bit baffled by this extra attention which I have never received before on any flight. I actually thought this is just the standard in LH, and I'm now very surprised to learn especially from other comments that it is not so by far. Maybe I was flying there on a good day or something.
Wow, I can't believe that this is the same airline me and my SO flew a couple weeks ago. We flew from Frankfurt to DC in economy and had a wonderful experience. Far better than any American airline I've ever flown with. Now I feel conflicted singing their praises to family and friends...
Any airline compared to American carriers will be super. So not exactly fair 😀
of you had a great experience share it... I flew LH last year in C and the service was good. Yes the product is not as modern as the middle east airlines and german are a bit "cold" but the service and food was good. And it is also not fair to compare the "slave" middle east airlines with the western carriers.
I had a good experience in economy as well.
I had a great experience in economy! But it was a long time ago
I flew business for the first time to Jordan for work and I was super excited, but damn was it a let down. There was no meat meal, no entertainment for 4 hours, no charging ports, just really felt like economy tbh. Both flights were late. Was just such a let down.
I flew on Lufthansa only once in all my trips back and forth to Germany. This was in early 1995 when I was returning to Bamberg where I was stationed with the US Army. The flight was on an A-340 flying from Chicago to Frankfurt. I of course was flying in coach (economy). As I remember the service was great as was the food. It is sad to see what Lufthansa has become. The German people can do better than this.
Believe me they cant
So you flew by airplane once 80 years ago?
I always try to fly on Lufthansa when I need to cross the Atlantic, I'm also a frequent flyer with LH. Honestly there is way better seats up there, LH business seat is really old and uncomfortable, specially when travelling alone, the only time I got that bag as an ammenity kit was on a flight from IAH to FRA in premium economy on an A330. I have flew the same route in Business in a 747-8 and the service was okay, but nothing extraordinary (it was great if you compare it with United). However, when I flew LH from Panama or Bogota to FRA in Business on an A340-300 the service was great! even one time that I flew from IAH in their A330 it was also great, which really makes me think that service on board of LH is great when you fly on an 330 or A340 but when it comes to the 747 crews aren't what one would expect. Of course this might just be a coincidence that crews on the 747 are worst than in other types of aircraft, and of course this is no excuse for LH, the airline should have the same standards for all their crew, I just thought this was an interesting coincidence/fact or whatever you want to call it.
I flew once with Lufthansa. Never again. The crew had the sympathy of a chair. I’m a cabin crew I understand been tired, having minimum rest, not been happy with the managements or the duties… but Jesus I can’t believe how rude they were and how little care about the passengers.
Completely agree with you - I had been a LH business class passenger for 8 long years continuous. I found the food and Indian crew on the Indian leg good, but to the north american leg of my flights, it got crazy. I can relate to what you are saying as there are several crew who are doing a post retirement job,
Business class can never have bad service. You pay a hefty price and there can be no bad days.
Welcome to the world of humans
On Lufthansa it sure can 😂😂
Please. You must not actually travel business class on a regular basis. I've had mediocre premium cabin flights on Singapore, ANA and any number of other more "average" airlines.
@@gregheyheyhey yeah but if you pay premium dollars you expect more than shitty service
@@joergkalisch7749 Yes, and relative to economy on that flight, I'm sure it was good service. I'm not saying there weren't issues, and I'm not an LH fanboy, but even the world's best airlines (not LH) have bad days also.
I’ve flown Lufthansa, Tap Portugal and AirCanada in their business flights over the Atlantic and I can’t agree more with you. Pricing is very similar on AirCanada and Lufthansa and the service difference is huge. And on top of that the seats on AirCanada are way better than the Lufthansa ones.
Lufthansa’s business product is similar to Tap, being this one a fraction of the cost
In January I flew MUC - SFO. I have done this route (or through FRA) scores of times throughout my life.
Lufthansa used to be the only choice really due to a superior route and service - but their customer service has fallen so much that next time I will surely fly with another airline.
I think it could also be Covid/pandemic that could be causing the downfall of customer service in airline etc as everyone is fearful of this which is understandable. Airlines are experiencing short staff crisis which you can’t blame them as no one wants to work but relied on government funding to pay for their unemployment. I flew Lufthansa in February of this year and didn’t think it was too bad…yeah they didn’t give me water when I requested for it and customers on our flight were being very difficult as they continue to remove their masks and take their luggages down while airplane is prepping for landing & these two customers put their luggages blocking the aisle. It was infuriating and I felt so bad for the airline stewardess who kept coming back to warm these people. They would sleep and put their legs blocking the aisle
The idea that someone would fly on planes for a living shocks me. I hate flying so much. If I could never fly on a plane ever again it would be too soon, unfortunately I do have to fly often and I am terrified every moment of it.
Ouch, thanks for this review Dan..
Hope you are safe and well.
can totally confirm. Just went back from IAH to FRA in business and it was really bad. Unfriendly crew, upsetting service, NO amanties and mediocre food.
Watching this as a german, growing up plane spotting Lufthansa as a kid, this is really 😢
I don't fly business class very often. I did "experience" long haul business class on Lufthansa, and all I can say is it was a big waste of money. I do remember wondering how the hell this airline is rated 5 stars, when products on 3 star airlines (like TAP or LOT) felt about the same if not better?
Hello! I am so sad to hear this. Lufthansa used to be one of my favorite airline (after SIA) when I was young and service was superb - they treated my family and I well (we are Chinese). Many airlines are now the same unless you are in top class.
Keep up the great work. We need people like you to keep everyone honest! Completely agree, if you’re paying for business class - they should keep the standard.
That is reaaaallly bad, and they cannot throw this in as a "covid" excuse either. This is just absolute nonsense for tickets in that price range
Their ticket prices in business is outrageous, yet what this provide is absolutely tragic. I rather fly Swiss if I’m going to the region as they seem to be better then Lufthansa now a days.
A shame, the seats are embarrassing, even American Airliners like Delta, United, and American all have great seats and updated technologies in the cabins. This flight is also going to Dubai of all places where you have to stay on your toes with the middle eastern carriers like Emirates.
For the crew the passenger is a necessary evil and they treat you as such
I flew Lufthansa B747-8 Business Class a couple of years ago and everything was perfect. The crew was very welcoming and charming. They interacted with the passengers in a very friendly manner. The service was really 5*. Watching this video made me really upset and I really hope there will be an improvement…
Hey Ali. You still working for Lufthansa?
It seems like Lufthansa puts all of their effort into their First Class product while virtually ignoring Business Class. As many other airlines eschew First Class entirely and instead focus on offering a more premium Business Class experience, while other airlines still aim for quality Business Class and out-of-this-world First Class, Lufthansa seems like an odd outlier.
Nope. First class service in the 747 is nearly exactly as bad.
I’ve had a similar experience with LH, they are up there with British Airways when it comes to being second rate. Great reviews mate
Great video Dan. It’s a shame they delivered such a poor experience. Flying on the upper deck of a 747 should be a great experience and I’ve been lucky enough to do it twice with BA. I love the storage and it can feel like a private jet. There’s too much being blamed on Covid now and the food looked pretty dire. I would love Lufthansa to take your feedback on board and get your input to improve.
If I'd paid full price for this flight, with my own, hard earned cash, I would have been more than miffed. Especially in this day an age, with lots of bloggers and TH-cam travel and airline rview channels, it's foolhardy in the extreme. Thanks for suffering for us Dan and steering us clear of repeating that experience. From UK.
Oh no! We will be flying Lufthansa business class this April! I was so excited. Now I have an ominous feeling of impending doom… 😢
Don’t worry enjoy your time recently been on Lufthansa Airbus A350 was the best time of my life
@Slixy a lufthansa 777? 🤣
Lufthansa doesn’t fly any 777s. what in the world? I flew their 747-8 in bc las year from FRA to EWR on the upper deck. The food was great and the service was very personable and friendly. The seats arr the low point for me.
i wouldn't worry too much. i always had great experience with LH in business. In my opinion their great service makes for the outdated hard product and 2-2-2 business config. it must've been a bad day or for some reason Dan was getting a "special" treatment. but in general LH is very consistent in my previous exprience.
@@mners87 sorry my bad! I’m not into aeroplanes guys my bad I apologise I looked at my ticket it was a A350, sorry
thanks for your honest review. Personally, I just take Singapore airlines for long haul flights as much as possible. first because it's my national carrier, but mostly coz the service is pretty good, even in economy. the only other airlines i'll trust for consistent good service are mainly the asian carriers - Eva, Japan. seems to have a more consistent service mentality than US or european airlines
Singapore is amazing! I flew LA to Tokyo first class, and must say I was blown away with the service, food, amenities and seats. It’s not a trip I take often, but will always chose Singapore!
Qantas is supposedly my (privatised) national airline but I'd much rather fly Singapore Airlines all day, every day. 👍
Yes l love Singapore airlines
I feel like Asian and middle eastern flights always have amazing service! Even in economy they are always so lovely! Sometimes the cabins aren’t great or comfortable and they can be outdated, but they make up for it with being accommodating and friendly!
Just subbed, BIG PROPS for talking to the senior attendant - we need more fair and respectful feedback opportunities for everyone!
This is so so sad to hear. As a kid, if I wasn't on a KLM flight I was on Lufthansa in and out of Frankfurt as we made our way to the Middle East. It was always so dreamy upstairs on the Queen, and by far my favorite seats
This has been my experience with Lufthansa for ages now- particularly with three low quality seats and the abysmal food (although once in a while the food is passable). Their lounge at JFK is a truly depressing place. All that said, when flying from New York to a Western Europe hub like Frankfurt or Zurich, as a jumping off point for further travels within Europe, Lufthansa is decent value if all you want is simply to never have to deal with the additional pains of flying economy. And I think they know this, and I also think they view these flights as workhorses. I think the low quality of service and food must have to do with the fact that seats are so readily available to purchase with points or mileage.
Congratulations Dan for showing the reality of the facts, straight to the point.
A feedback: Your last videos, including this one, are with the audio a little lower, compared to the releases of a few months ago. A video recorded with a higher audio will make the experience of watching you more pleasant. Thank you very much!
Hey Dan, was just online about to book a business class ticket with LH from EWR to FRA and something told me to look up some recent reviews and honestly this is making me look at a different airline! Thank you for sharing
First time I flew Lufthansa was to Singapore with my family, and we only went with the airline thrice since then. The repeating pattern was that our flight was always delayed every single time.
Feels like a normal German service for EVERYTHING!!! Thank you for yet another entertaining video. 👍✈️☺️
Thank you Dan. I had the same experience in Lufthansa's business class. I flew round trip LAX-Cape Town via Frankfurt. The service was acceptable, but the configuration is awful. My seat mate, on the LAX-FRA leg of the flight was drunk as we boarded and continued to drink non stop during the 12 hour flight, acting rudely and preventing me from jumping over his legs to get to the hallway. I saw passengers tripp over their seat-mates legs as they attempted to get up and use the restroom. The configuration does not make sense, and it is dangerous. The flight was a nightmare.
The leg from FRA-CT was more of the same, on an old decrepit 320 airbus that got me to CT but nothing in the business class seat worked. This is the last time I fly Lufthansa.
Lufthansa doesn't fly with an A320 to Capetown :)
@@TeacupOnTop 340...it was a terrible airplane. Old and creaky...
Unfortunately this is typical of what I experience on a daily basis living in Germany. I order online where possible now, and avoid all shops. At least the courier drivers are mostly nice 😀
100%
In my experience this is mostly an excuse to be a lazy bum and not go shopping in the city. I go regularly and usually have great experiences.
Hi Dan, Thank you for providing us potential customers with eye-opening perspective on the treatment, and "customer-service" provided by Lufthansa. With increased competition companies like these are just hurting themselves - Safe to say I will not be spending my hard-earned miles with Lufthansa!
I can't even tell you on how many of exactly such flights I have been with Lufthansa over the last 30 years. I recall my last LH flight - years ago meanwhile- from Ord to Muc in First Class, where the crew actually was too busy chatting and almost forgot to serve dinner. I running gag in my frequent flyer household is, that Lufthansa is the American Airlines of Europe. I live in Dubai, yes that makes me a spoiled passenger, but I strongly believe that for the amount of money LH charges, there should be at least some decent service, but they dissapoint mostly with underperforming.... I avoid them whereever I can
Great video. I love your example of "natural conversion" on Babbel: "I was looking for treasure"
I fly Lufthansa business class regularly. Your experience surprises me. Generally the crew are great and very friendly. Aegean is the friendliest airline imho.
Try the 4hr leg to india with silk air wenyoubook a singaore airlines flight from australia to india..
Sam Chui had a great review at almost the same time… coincidence??? I like Sam more then Dan, I tend to find Dan likes his own drama…
I fly a lot of business class, I take what is booked and have a lot of fun flying different airlines… I will say that this video did influence me to choose KLM for my next trip… but I wouldn’t cancel on Lufthansa, yet
I flew with Aegan last year and the experience was verry disappointing.
Aegean has great food, and the friendliest and helpful crew!
Good morning from Germany, Dan!
I know that you had been a hugh Lufthansa fan ever since!
Many thanks for this honestly done evaluation. It is really a shame seeing this and acknowledges me in not wasting money or miles (that I don´t have) for just a few hours of bad service, third class meals and privacy lacking seats. And the thing is that it will take some further years until each plane will be outfitted with the new business class. The conversion even hasn´t startet yet.
Instead of paying so much for business class flights, it motivates me in investing my hard earned money respectively these thousands of euros in some luxurious hotels where I am staying for a few days or a week or so.
I think that you are the most honest airline checker in the industry!
Kind regards
Pascal
I had the same experience yesterday on a return trip from the middle east also on LH, I normally for Qatar on that route but fights weren't available on this day and LH was about £1000 cheaper for the same route. The hard, uncomfortable, dated seats on the A330 were horrible, the attitude and the unfriendliness of the flight attendants were the silver lining. I shan't return.
Great review and yes unfortunate you had to endure such poor service in what is touted as 5 Star. I too was a Lufthansa fanboy, but something has changed and not for the better. No paying customer should have that poor of service, regardless of if you were in economy, but certainly not business class. The last time I flew Lufthansa business class was back in October of 2021 during the Pandemic. The service was actually quite good, but you are right about one thing. Their seating layout and IFE are awful. In the past it was the service that made up the difference.
Next time try PLL LOT.
I remember going to Spain from Poland with Lufthansa's budget airlines in 2019. Even though it was a budget airlines, we got sandwiches and free drinks. Great service from the crew, they even spoke polish! Fast forward to this year. Again, Poland to Spain, again. Instead of sandwiches, a single small chocolate. Instead of drinks, a small bottle of water. Got dissapointed, as I hyped this to my friends. Service seemed angry at people and only spoke german (not even english!). I know, that I shouldn't expect much from budget airlines. I've flown numerous times with wissair and ryanair, so I know, but this is Lufthansa. You pay more for these flights.
What a pity. My first trip to Germany from Singapore was via LH and it was extremely memorable and everything felt dream like. I had high praises for the airlines and have been telling others how great the food and service was. It's quite saddening to see that it has not kept up well with times 😔
Don't generalize it. It may differ from crew to crew.
I had a similar experience on my first flight with Lufthansa were I was very excited for last year, but to my surprise it was the reason for me to decide not to fly with them any more.
Had a kind of same experience during my recent flight from Frankfurt to Miami! The service quality decreased a lot! Its a shame .. especially as a German 🙄
i cried. so sorry you had to deal with this
Me, an introvert: Those non-intrusive flight attendands seem like just what I need. But then, I haven't flown in almost 20 years...
Great video Dan ! Lufthansa and other airlines need to be made aware that it's the passengers that keep them in business and if they provide a bad service they simply wont get "bums on seats". Bring back good old fashioned "customer service" !
Why made them aware? Just vote with your wallet. I flew Turkish on a flight less than an hour and they provide food and drinks. LH on 2.5h flight give you just a bottle of water and micro chocolate. And yes the service is like why you bother us giving even this
In my opinion LH ist acting due to the pandenic...
You mean *cargo is what keeps them in business?
@@laxlife5050 No, I meant that service in airplanes should be reduced to an absolute minimum in pandemic times...
@@chrisschmidt7126
Then they can't substantiate a business class fare, then can they? Curtain off Business and only sell Economy seats, otherwise its misrepresentation when you take the money without offering the service..........
Hi Dan, just wanted to say, I always find your reviews in line with my experiences in those airlines, great job
I flew the same route in November in BC. The Crew was very friendly and intent. Food and amenity kit was low as well. Entertainmentsystem was okay but not 5 Star. Don't forget the 747-400 was retired and it's comeback is due to the pandemic and delivery delays of Boeing 787x and 777x. So the "new" BC seat is announced since 2017 (!) and is delayed as well. I feel sad to see the Airline has structural and Management problems.
We all know the current seat is 1990s retro and not up to date. LH still means they are a 5 star Airline but they are now behind a lot of carriers. Greetings from GER.
As someone who flew from Poland to Thailand Bangkok every year sometimes twice a year for 10 years i quickly learned to never fly lufthansa.
Dan - great video and fully agree. I used to fly LH on a weekly basis on intercontinental flights from 2009 to 2013 and I'm sad to see that not much has changed. The food looks the same, my experience with the crew was more often in line with your video than not, and the entertainment system still looks very similar (few more options than in those days). LH has upgraded its business class seats, but honestly not by a lot. The major difference is that they can be made into a flat bed now, which previously wasn't an option. Oh and speaking German doesn't make it more enjoyable. I haven't flown with them in 8+ years and don't intend to anytime soon. I still rather put in a transfer in DXB for example than fly with the European airlines direct (I live in Asia).
Never, ever will I subject my hard earned money to an experience like this, when I feel it’s safe to travel, I’ll chose Emirates or Singapore. They r the best. Or even our Qantas to Singapore first leg, always amazing. Thank u ☺️
That's German costumer service right there... 💁♂
Which might stay in Germany ;)
This was the most entertaining video you have made! Laughed the whole way through. That sandwich 🤢 Lufthansa should be embarrassed!
I flew their business class a few months ago. The crew was professional enough, everything else was rather shabby. The "champagne" they offered was so bad, it was literally undrinkable. Literally, it was so fizzy you couldn't get to the liquid.
I flew Lufthansa business class from Frankfurt to Cairo, I believe over a four hour flight. The seating was toward the front but it was simply three standard sized seats with the middle row blocked. The seats were even harder than your average plane seat. No entertainment or food/drink available. It's definitely not worth the extra cost.
Great review thanks. I haven't flown with Lufthansa for years because they were dreadful. British Airways are better but not great in Business class but very good in first but the staff are very polite and helpful. Air France is also bad. I flew with Austrian Airlines recently and was pleasantly surprised at good service. I didn't eat anything but my friends said the food was good.
I had flown recently with Lufthansa in business class and also noticed the excellence service does not exist anymore, in special the flight attendants that are always muddy !
"muddy" in English means "dirty". Guessing that's not what you meant. 😁
@@spinalcrackerbox I think he meant 'moody' - apologies if not Andre
Simply outrageous due to the price they demand for a ticket!
Definitely not 5 star Dan. Loved your creative description of that "sandwich" 😄. It's strange how ultra cold the crew were. I lived in Germany for many years and found German folks to be just the opposite. They also love to speak English . These unfriendly guys on the crew were not a snapshot of German people at all.
Honestly!
I also made the same experience - but years ago!
I still can remember all the unfriendly flight attendants and the bad service.
Since that, I never flew Lufthansa again....
My worst business class experience was with Lufthansa too, luckily it was a free upgrade on a round the world economy fare. I also had the same experience with the cabin crew speaking at me in German, they understood well enough my answers in english. The cabin crew grumpiness and sense that the passengers were making their life hard even exceed the ‘Qantas dragons’ or other wise known as Qantas cabin crews of the 1980s through 2000s.
Thanks for reminding me why I prefer Thai, Singapore and Air New Zealand. Lufthansa really should be expelled from Star Alliance for their poor cabin service and cabin crew attitude.
Whoa! Kind of harsh, no? Also, there are still great LH crews out there. I feel we're overweighting the bad examples & ignoring the good ones.
@@spinalcrackerbox I can only go on my personal experience. Even a German I know avoids flying with Lufthansa, because service is much better on other airlines.
@@camf7522 One personal experience doesn't justify "Expell them!!". Period.
@@spinalcrackerbox the cabin service I experienced was so poor, and is not even close to other airlines in the Star Alliance group I think my comment is reasonable.
I've avoided LH for years, I've never ever flown that carrier. Your review certainly reaffirms my opinion. Thank you for brutal honesty.
I've only flown Lufthansa twice, the inter-europe flight in economy was so disappointing (didn't even bother with soda, just gave us a water bottle).
Inter-Europe there is no difference between Lufthansa and easyjet, except the ticket price, I guess.
We're still in a pandemic. A bottle of water should be enough at the moment. One actually is not supposed to eat and drink for hours in a time when everyone is supposed to keep their mask on...
@@chrisschmidt7126 stop dreaming, that water bottle is the new premuim service of LH. Its nothing about Covid. You can buy as much food and drinks as you like, you just have to pay for.
@@chrisschmidt7126 What's so highly contagious with soda compared to water?
@@chrisschmidt7126 Don't call yourself a Five Star anything if all you have to offer is a bottle of water. Other airlines are providing some service regardless of pandemic. It can be done safely, don't use it as an excuse to be a cheap sh*t
Thank you for the honest and thorough review. You have saved us a disappointing experience. Almost paid $6k US for Miami to Venice! No thanks - we are selecting another airline.