Great video team! If I am the CSM at my company and I set up a help desk project like you have in the video for external customers, can the product managers in the company also get access to the bug ticket created by the customer, in their own Jira software workspace if they are not on Jira service management? Or will the CRM need to create a bug in the Jira software workspace for the Product manager to see?
So basically my question is: is Jira service management linked with Jira sortware (the branch that the product teams use)? Will they PMs see the bugs in their workspace?
Yes, they can. You have to assign them a jira software license and give them browse only access in JSM to see the tickets only. They won't be able to edit them. Now, you can link a story or task to the original ticket so that the dev team can work on it.
Great video team! If I am the CSM at my company and I set up a help desk project like you have in the video for external customers, can the product managers in the company also get access to the bug ticket created by the customer, in their own Jira software workspace if they are not on Jira service management? Or will the CRM need to create a bug in the Jira software workspace for the Product manager to see?
So basically my question is: is Jira service management linked with Jira sortware (the branch that the product teams use)? Will they PMs see the bugs in their workspace?
Yes, they can. You have to assign them a jira software license and give them browse only access in JSM to see the tickets only. They won't be able to edit them. Now, you can link a story or task to the original ticket so that the dev team can work on it.