I had the exact same issue. I just used a heat gun and applied pressure to the front area (same area that you pointed out in this video). I was careful when applying the heat to not melt but just make the plastic "moldable" again. I let it cool and tried it out. So far so good. Let's see if it maintains the new shape.
We have the same issue. We are receiving our 4th replacement jug today. Last time the tech was here, he called Samsung while here and I couldn't believe how rude the Samsung guy was to him on the phone. He literally told the tech to tell me to pour slower and that I must be tipping it too much. We bought a 5 year warranty, so our goal now is to order as many of these pitchers as possible over the next 5 years until they smarten up and fix the problem instead of assuming it will just go away.
I have to say *nobody* at Samsung or the repair company has ever been rude, dismissive, or short with me about this problem. Everyone has been sympathetic.
I had the same issue and found a very easy fix! 1) Remove the top from the picture. 2) Carefully remove the existing gasket located around the perimeter of the top 3) Place a rubber band around the recess where the gasket was just removed. 4) Replace the original gasket over the rubber band. 5) Replace top. This pushes the gasket out a little which creates a watertight seal. Problem solved!
Same Problem. We’ve gone through 2 replacement Auto Fill Pictures. The same Drip problem occurs on replacement parts. So, I added/ built up (using adhesive tape) a gasket onto the Picture vessel into the area just under the lid pour spout where the drip emits. After a couple attempts, I succeeded in creating a dripless seal.
Mine did the same leak. I used white medical tape about an inch and a half long on the corner of the pitcher where the leak occurred. So far it is leak-free.
Thanks 'boxhead', noted your observation and corrected. BTW, I highly encourage chu [sic] to continue to pruz [sic] the global internet to find misspellins [sic] and correct Siri. I can't think of a better thing for you to do all day@@21boxhead
I can confirm that the pitcher has been redesigned. The lid slides all the way into the pitcher. The spout is now part of the pitcher rather the lid. So the only drip you'll get will be off the spout.
After 3 replacement pitchers, I rednecked a repair. I added a food O-Ring on top of the seal, and that stopped the leaking. It takes some finesse to get it in there straight, but it is doable.
Thanks for the vid showing this. I'm looking into getting a new Samsung fridge with this same feature. Not a deal breaker for me but it's good to know when it happens. I'll probably just take some clear silicone and seal it up.
Suggest not sealing it so that it prohibits cleaning it. Bacteria can still get inside such as Serratia marcescens which is an airborne bacterium or mold. Mine was more contaminated than I expected and I only use it for water (don’t use the infuser).
Pitcher on refrigerator leaks and is a known manufacturing/design issue with Samsung. They supposedly redesigned a pitcher that does not leak, but refuse provide me with a replacement. Also replacement part was quoted as $157.99
OK, what i did.... I removed the lid and then removed the seal. I put a good ol rubber band where the seal was, put the seal back on and it works perfectly. Simple, cheap and not tools required. Have no idea why they leak, I tend to agree it's the temp differential. BUt, hey, it's fixed.
Thank you for posting this. I am so frustrated with mine. I also hate how difficult to clean it. Should not take 6 tools to clean a pitcher. Please help us Samsung. Would thicker gasket work?
I got this fridge about a week ago. The pitcher leaks on mine too. I figured it out though. For some reason the pressure pushes water through the crack. There’s this little piece that hangs down on the inside by the spout. I’ll pour for a second or two, then hold it upright, then pour again. No leaking.
Yeah just got mine and initially hoped I just had a faulty pitcher but mnay reviews have the leak so it's a design issue. I'll try the tape idea I see some people mention since I will rarely be needing to pour the whole amount out
The book says it fills with chilled water but looks like it doesn't. It just fills it up and usual cooling would cool it up eventually. Do you have the same experience?
I also find that sometimes when it’s empty it doesn’t auto fill. Like the sensor or the button is not registering that it’s empty or sitting in its spot. Anyone else?
@@zak8292 so it won’t fill if the button in the fridge is wet. That’s where the sensor is to tell it to fill or not and if it’s wet it thinks it’s full.
@@michaelbartlett1589 like, under the entire unit, or the pitcher itself? Or are you referring to the filter section. I am really praying you don’t mean the entire refrigerator, because lord that sucker is heavy.
@@zak8292 right where the pitcher goes inside the fridge there is a button that will compress when you put the pitcher in the fridge. The surface of that button cannot be wet.
best solution after replacing the first pitcher for me was to wrap the seam where it drips with electric tape around the top and no more drips. Now after 2 years, my pitcher won't fill. (new filter, purged air from lines, reset pitcher, no spills or leaks) saga continues
How do i get ahold of Samsung tech?? We have had our samsung model RF28R7351DT for less than a year. The water pitcher leaks ever since we had it. Bought it at home depot. Every six months or so we realize the frig is not cooling properly ice gets into little rectangle cubby holes in back cooling panel. Good thing we have xtra frig in garage that is 10years old, we have to shut down samsung down carry??????????????????????????
We have the same fridge and same problem- leaking water pitcher. Unfortunately it’s priced at a ridiculous $100 to replace it!! I researched online and am going to try warming the jug (not lid) with hot water to make plastic soft, then try and mold it to fit the lid.
Had ours for over three years no leaks, always washed by hand. One day decided to stick all the parts in my dishwasher, luckily in upper rack. Now it leaks. Suggestion to all is handwash with warm and not hot water!
I've had mine for almost 2 years & it's never leaked ... tragically I washed the pitcher in the dishwasher which warped it so I'm in the process of trying to get it's shape back
I'm gonna blow y'all's mind. We had the same issue with leaking. WASH the SEAL. Hot water and dish soap. My fiancee fixed it, I can't take credit. Water begets slime and slime builds up over time. We now wash the lid and pitcher thoroughly by hand, get a brush around the lid and into the seal grooves, and haven't had a drip since.
@@jacobgiltrow2026 understood. We're at 6 months and no issues once we started cleaning the seal every few weeks. I will note we never, ever, use hot water on the pitcher itself and do not put it in the dishwasher. Only handwashing with dish soap and sponge. We have also removed the infuser.
Same problem. No solution. The infamous Samsung auto-spill pitcher. Samsung is worthless when it comes to addressing this problem. I don't understand how they can not re-engineer this pitcher.
The service person came again. Guess what? I have another leaky pitcher! The refrigerator is now out of warranty, but they keep coming to replace the pitcher. What if they just fixed the pitcher?
@@absbica31 The refrigerator is good. The recent models have in-door ice makers that work well. The fridge is quiet, and cools properly. The doors and drawers work nicely. It looks good overall. So yes, it's a good refrigerator.
It's a defective product and Samsung refuses to address it. They will replace 20 times before your warranty is up. After that its 400 trip to replace it.
The thermal coefficient in shrinkage I suspect is the issue. Two dissimilar plastic shrink and expand at different rates. Whoever engineered the two pieces didn't spend enough time on tolerance at low temperature of material shrinkage I suspect. I just end up pouring it over the sink.... dang lazy engineer. 😡🤬
I had the exact same issue. I just used a heat gun and applied pressure to the front area (same area that you pointed out in this video). I was careful when applying the heat to not melt but just make the plastic "moldable" again. I let it cool and tried it out. So far so good. Let's see if it maintains the new shape.
I'd hope that works. The Samsung factory should read your post.
Did it work?
Can you do mine?
Supposition lol 🤣 … ❤️ this man, he described things in an interesting way.
We have the same issue. We are receiving our 4th replacement jug today. Last time the tech was here, he called Samsung while here and I couldn't believe how rude the Samsung guy was to him on the phone. He literally told the tech to tell me to pour slower and that I must be tipping it too much. We bought a 5 year warranty, so our goal now is to order as many of these pitchers as possible over the next 5 years until they smarten up and fix the problem instead of assuming it will just go away.
We're sharing the same approach. Engineers and technicians must visit customers in the field from time to time. Real eye opener!
@@nickydoes Absolutely!
I have replacement number on order.
I have to say *nobody* at Samsung or the repair company has ever been rude, dismissive, or short with me about this problem. Everyone has been sympathetic.
I had the same issue and found a very easy fix!
1) Remove the top from the picture.
2) Carefully remove the existing gasket located around the perimeter of the top
3) Place a rubber band around the recess where the gasket was just removed.
4) Replace the original gasket over the rubber band.
5) Replace top.
This pushes the gasket out a little which creates a watertight seal. Problem solved!
We did this! It worked like a charm. Thank you for sharing your genius with the world!!!!😄😄😄
Same Problem. We’ve gone through 2 replacement Auto Fill Pictures. The same Drip problem occurs on replacement parts. So, I added/ built up (using adhesive tape) a gasket onto the Picture vessel into the area just under the lid pour spout where the drip emits. After a couple attempts, I succeeded in creating a dripless seal.
That needs to be it's own TH-cam video! :)
Mine did the same leak. I used white medical tape about an inch and a half long on the corner of the pitcher where the leak occurred. So far it is leak-free.
IT'S SPELLED "PITCHER" NOT "PICTURES"
DIMWIT
Thanks 'boxhead', noted your observation and corrected. BTW, I highly encourage chu [sic] to continue to pruz [sic] the global internet to find misspellins [sic] and correct Siri. I can't think of a better thing for you to do all day@@21boxhead
I can confirm that the pitcher has been redesigned. The lid slides all the way into the pitcher. The spout is now part of the pitcher rather the lid. So the only drip you'll get will be off the spout.
After 3 replacement pitchers, I rednecked a repair. I added a food O-Ring on top of the seal, and that stopped the leaking. It takes some finesse to get it in there straight, but it is doable.
That is caused by putting it in the dishwasher. The hot water is warping the pitcher. HAND WASH ONLY!
Not in my case.
I wrapped a small piece of white string around under the seal worked a treat
Thanks for the vid showing this. I'm looking into getting a new Samsung fridge with this same feature. Not a deal breaker for me but it's good to know when it happens. I'll probably just take some clear silicone and seal it up.
Rest of the fridge is great. Maybe yours will have a leak-free pitcher.
Suggest not sealing it so that it prohibits cleaning it. Bacteria can still get inside such as Serratia marcescens which is an airborne bacterium or mold. Mine was more contaminated than I expected and I only use it for water (don’t use the infuser).
Pitcher on refrigerator leaks and is a known manufacturing/design issue with Samsung. They supposedly redesigned a pitcher that does not leak, but refuse provide me with a replacement. Also replacement part was quoted as $157.99
Plus shipping
OK, what i did.... I removed the lid and then removed the seal. I put a good ol rubber band where the seal was, put the seal back on and it works perfectly. Simple, cheap and not tools required. Have no idea why they leak, I tend to agree it's the temp differential. BUt, hey, it's fixed.
This worked for me so far. Thank you so much for such and easy fix.
White plumbers tape fixed up mine, but I agree. great idea, kind of lame. I stumbled on your video because mine now doesn't fill completely.
same i thought it was just me :(
There are several videos addressing that partial fill issue. It has to do with a sensor and a drip catch tube n the housing under the pitcher.
Thank you for posting this. I am so frustrated with mine. I also hate how difficult to clean it. Should not take 6 tools to clean a pitcher. Please help us Samsung. Would thicker gasket work?
I got this fridge about a week ago. The pitcher leaks on mine too. I figured it out though. For some reason the pressure pushes water through the crack. There’s this little piece that hangs down on the inside by the spout. I’ll pour for a second or two, then hold it upright, then pour again. No leaking.
Yeah just got mine and initially hoped I just had a faulty pitcher but mnay reviews have the leak so it's a design issue. I'll try the tape idea I see some people mention since I will rarely be needing to pour the whole amount out
The book says it fills with chilled water but looks like it doesn't. It just fills it up and usual cooling would cool it up eventually.
Do you have the same experience?
Yes, the water isn’t cold until it sits in the pitcher (obviously in the fridge) for a while.
I get a moldy slime on the bottom of my pitcher on the inside... Any hacks for that or why it may be molding?
The mold grows on accumulated biomatter coming from your water supply. This is normal. Wash the pitcher thoroughly from time to time.
I also find that sometimes when it’s empty it doesn’t auto fill. Like the sensor or the button is not registering that it’s empty or sitting in its spot. Anyone else?
Yeah I came to this video because that’s my current problem. Ironically, mine also drips lol
@@zak8292 so it won’t fill if the button in the fridge is wet. That’s where the sensor is to tell it to fill or not and if it’s wet it thinks it’s full.
@@michaelbartlett1589 like, under the entire unit, or the pitcher itself? Or are you referring to the filter section. I am really praying you don’t mean the entire refrigerator, because lord that sucker is heavy.
@@zak8292 right where the pitcher goes inside the fridge there is a button that will compress when you put the pitcher in the fridge. The surface of that button cannot be wet.
@@michaelbartlett1589 interesting. I’ll have to test it out! Thank you for the advice!
best solution after replacing the first pitcher for me was to wrap the seam where it drips with electric tape around the top and no more drips. Now after 2 years, my pitcher won't fill. (new filter, purged air from lines, reset pitcher, no spills or leaks) saga continues
Same problem, we are cheap , so we wrapped the edge of the white part with Teflon tape, we change it every month, no more leaks 😃
What type of Teflon tape?
On the inside on the gasket?
How do i get ahold of Samsung tech?? We have had our samsung model RF28R7351DT for less than a year. The water pitcher leaks ever since we had it. Bought it at home depot. Every six months or so we realize the frig is not cooling properly ice gets into little rectangle cubby holes in back cooling panel. Good thing we have xtra frig in garage that is 10years old, we have to shut down samsung down carry??????????????????????????
You can start here:
www.samsung.com/us/support/
We have the same fridge and same problem- leaking water pitcher. Unfortunately it’s priced at a ridiculous $100 to replace it!! I researched online and am going to try warming the jug (not lid) with hot water to make plastic soft, then try and mold it to fit the lid.
Samsung is replacing mine tomorrow for the second time.
Just got another new pitcher.
We use a wide big rubber band to seal the drip of the autofill pitcher
Had ours for over three years no leaks, always washed by hand. One day decided to stick all the parts in my dishwasher, luckily in upper rack. Now it leaks. Suggestion to all is handwash with warm and not hot water!
I've had mine for almost 2 years & it's never leaked ... tragically I washed the pitcher in the dishwasher which warped it so I'm in the process of trying to get it's shape back
When you first got the refrigerator how long did it take for the picture to finally fill up?
A while - 90 seconds? There's a coil of 6 mm plastic tubing and inside the cold area - that's where your dispensed water gets chilled.
I'm gonna blow y'all's mind. We had the same issue with leaking. WASH the SEAL. Hot water and dish soap. My fiancee fixed it, I can't take credit. Water begets slime and slime builds up over time. We now wash the lid and pitcher thoroughly by hand, get a brush around the lid and into the seal grooves, and haven't had a drip since.
It's not growth or slime for me. Leaks start within a week.
@@nickydoes The plastic on the actual pitcher bows out. Mine started leaking after 2 months. Cleaning did not help.
@@jacobgiltrow2026 understood. We're at 6 months and no issues once we started cleaning the seal every few weeks. I will note we never, ever, use hot water on the pitcher itself and do not put it in the dishwasher. Only handwashing with dish soap and sponge. We have also removed the infuser.
Not a slime issue for everyone. Mine leaked on the first pour from day one. Glad yours seems to work though.
I put tape across the lining of the top and pitcher where it drips and it’s working now
We bought our fridge 3 months and the pitcher start leaking for almost a month now. No solution and so annoying.
Same exact issue, on my third now it's a design defect with the plastics
Definitely.
Mine leaks too. Good to know that it’s a waste of time and money to buy the $100 replacement
For sure a waste.
Same problem. No solution. The infamous Samsung auto-spill pitcher. Samsung is worthless when it comes to addressing this problem. I don't understand how they can not re-engineer this pitcher.
I trust there is a Samsung engineer looking for a job...god help his/her next gig
My fridge is two weeks old and already drips
How fast does the pitcher refill after it’s empty ?
About 90 s. Fridge waits a bit after all doors are closed.
@@nickydoes awesome! Thanks for the quick response!
$110 bucks for a new one. So stack up for the jog lol
Thumbs up for the comment. Thumbs down for Samsung engineering.
How do you activate water pitcher
Check the button panel on your fridge. The actual method depends on the model.
My sister has the same Frigidaire hear water refill is not working
Samsung's local service is coming onsite next week to replace this pitcher again.
The service person came again. Guess what? I have another leaky pitcher!
The refrigerator is now out of warranty, but they keep coming to replace the pitcher. What if they just fixed the pitcher?
@@nickydoes Is your opinion the refrigerator is still a good refrigerator?
@@absbica31 The refrigerator is good. The recent models have in-door ice makers that work well. The fridge is quiet, and cools properly. The doors and drawers work nicely. It looks good overall. So yes, it's a good refrigerator.
mine started doing it after a few uses :(
We have the same problem, it’s so annoying. 😑
How about it getting moldy? Like so yuck
Mine hasn't gotten moldy.
same, exact problem.
Same dang problem . Only reason we got the fridge !! 😵💫 lol
It's a defective product and Samsung refuses to address it. They will replace 20 times before your warranty is up. After that its 400 trip to replace it.
Samsung has ignored the issue, but they have not refused to fix it.
Mine does same thing :(
I have the same problem.
The thermal coefficient in shrinkage I suspect is the issue. Two dissimilar plastic shrink and expand at different rates. Whoever engineered the two pieces didn't spend enough time on tolerance at low temperature of material shrinkage I suspect. I just end up pouring it over the sink.... dang lazy engineer. 😡🤬