Hi Divya, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a carriage jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3PQ69zp Binu_HP Social Media Tech Support
Hi Pinda, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a carriage jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M54G60 Binu_HP Social Media Tech Support
I didn't think the print cartridge could move; it seemed really stuck. When I saw you move yours in the video, I wiggled it around and unstuck it. Now it works again. Thank you.
HP Support, Please respond. I have the 5510 model that has a different type of carriage jam. When i turn the printer on there is a violent noise that I believe is a mechanical cog having come out of alignment. Printer is not under warranty but please tell me the steps to open the machine to attempt a fix, thank you.
I have a problem with the HP Photosmart 5514 printer which does not print because the rollers do not pull the page I do not know what to do could you help me
Hi Brandon, thanks for contacting HP! I understand that you are experiencing a paper pick up issue on your HP Photosmart 5514 e-All-in-One Printer . I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3MMAMAL Let us know how it goes. Binu - HP Social Media Tech Support
+Kieron A thanks for reaching out! I understand that you are experiencing an ink leakage issue on your printer. I'll do my best to assist you. Please contact our phone support team to fix this issue: Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Let us know how it goes.
HI, My 5220 makes a horrendous jackhammer noise on startup and keeps saying there is a carriage jam. I have tried resetting with front button, and by pulling out cord-no change. Have pulled out the cleanout door and checked for paper, nothing there- no change. Pulled out the cartriges and put back in- no change. Actually when I open the lid to access the catridges they don't move on thier own to the middle of the carriage track. I have to manually move this. Should this happen? Still makes that horrible jackhammer noise, please am I missing something here? I can not find anybits of paper in the printer.
+shonika hill With the symptoms you are describing it sounds like you might have a carriage jam. Please follow the steps in the "A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One" document ( ow.ly/YlZg1 ).
+shonika hill The next step is to contact technical support. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process. Step 1. Click on the link: www.hp.com/contacthp/ Step 2. Enter Product number or select the auto detection Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’ Step 4. Scroll down and click on ‘HP contact options’ Step 5. Click on ‘Get phone number’ Case number and phone number appear.
Hi support service. last few days I encountered a problem in my printer. The paper jammed in HP Photosmart 5524 printer, i took the paper as suggested in this video. When i turned on my printer, I heard a loud grinding sound, it seems the roller was stuck and the cartridge does not move from the right side of the printer. I've tried to search for the solution and followed all instructions in this video, nonetheless, it did not work. usually, every time i turned on my printer there was a sound like rolling rollers inside, but sounds smoothly. apparently today it seems like grinding and the rollers were stuck. can u help me out how to solve this issue. many thanks.
+Rommel Bolivar Please use the "A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One" document ( ow.ly/YlZg1 ) as a checklist. If you have completed all the steps and get to "Solution Seven: Service the printer" please contact technical support. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process. Step 1. Click on the link: www.hp.com/contacthp/ Step 2. Enter Product number or select the auto detection Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’ Step 4. Scroll down and click on ‘HP contact options’ Step 5. Click on ‘Get phone number’ Case number and phone number appear.
ok but my carriage cannot physically or manually move its just stuck no paper jam gears work error message says something is wrong with the ink carriage but when I open the goddamn flap it just says that the flap is open and doesn't let me go back to home screen??? can't fix shit
"Improper Shutdown: To avoid damage, use On button to turn off the printer." I press "Ok" Startup Ink Alert: Used Ink Cartridge(s) may not complete startup. Replace Ink Cartridges(s) or select OK to continue. I press "Ok" "Printer preparation. Please wait...3:00 minutes" I wait for 3 long minutes... Carriage Jam: Clear carriage jam. Touch Show Me to play the animation. I press "Show Me" and watch the animation. I press "Done" and follow instructions. I hit "OK" "Aligning cartridges. Please wait.... AND......back to "Printer preparation. Please wait....3:00 minutes" Repeat Repeat Repeat Over and over and over and over. What am I doing wrong?
I mean I have tried all these above and nothing, I need some help. I bought this printer today from a private seller ( used and works perfect fine according to the seller ). I come home and turn the computer, first thing that comes on is jam cartilage thing. So i am at the pour no matter what I tried the jam cartilage is on the screen the entire time which makes it difficult to go to any step. At this point I am frustrated, no sure if the guy sold me a messed up printer or I need help from HP. I checked throughout the printer there are no loose papers at all. Any help from anyone will be greatly appreciated
My printer says error check cartridge on the right ..I replaced it with a new cartridge usually this takes care of the error Not this time ..it still say error remove and replace cartridge ..I removed and replaced the cartridge several times still no go... Help I have a HP Photosmart 2710 all in oneken krow1 second agoMy printer says error check cartridge on
+ken krow I have copied my response from one of the other videos you have posted on. :) I've included the "An 'Incorrect Cartridge', 'Incompatible Cartridge', or other Cartridge Problem Message Displays" document ( ow.ly/ZdXLy ) for you to follow. It has the steps for the error message that you are receiving.
the ink cartridge rail of my printer suddenly stops in the middle and return to move again. My computer prompt me a message the the cartrage rail cannot move
+gilbert latayan If the carriage is immovable, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
+Stir Crazy I understand printer display's an error carriage jam' message displays on the printer control panel. The carriage, which holds the cartridges, stalls in the printer. A paper jam might have occurred previously. The procedures in this document should help you resolve the issue: hp.care/2nRDvxf
Thanks for the quick response! Turning it on it's side allowed me to access the control panel but after going through all those steps I still get the same carriage jam message. I will look at the link you posted and let you know. Thank you!
my 5520 keeps getting a "clear carriage jam" error. There's nothing in its path I've shined light all through it. Followed every step here and what it says on the printer screen. still same thing. NOTHING AT ALL IS BLOCKING THE CARRIAGE!!! I keep holding out hope because I like HP but this is ridiculous. it started with not printing black ink bought two HP ink cartridges in black, neither worked then finally after following steps to get the ink to work, CARRIAGE ERROR! So I don't know if the black works now or not, can't get past setup 😨😐
+Adreanna LeChat From what you have described, I think it is best that you contact our Technical Support group to review your options with your Photosmart 5520 printer. I highly recommend that you call. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process. Step 1. Click on the link: www.hp.com/contacthp/ Step 2. Enter Product number or select the auto detection Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’ Step 4. Scroll down and click on ‘HP contact options’ Step 5. Click on ‘Get phone number’ Case number and phone number appear.
Mhsan xo Unplug your printer and move it manually to the center. If you cannot move it manually either then call out Technical Support as your printer may need to be serviced.
Totally didn't work. My carriage is stuck on the right side and I can't move it. And I can't see what's underneath. There's no way I can see it from the right side. CAN ANYONE HELP?
By the way I disassembled it. The problem is there is no way to see it from the right side and it seems like there's something stuck below the cartridge (not paper). HELP!!
Hi there, thanks for reaching out! I understand that you are experiencing a carriage jam issue on your printer. As the issue still persist, please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Binu - HP Social Media Tech Support
my HP photosmart 5520 says it's jammed with paper but there's nothing there!! it makes an awful noise as the ink cartridges won't move, can anyone help?
+Deb Prebble Sometimes a carriage jam will start by presenting itself as a paper jam. You sound like you have a carriage jam. I've included the "A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series" document ( ow.ly/4mTGds ) for you. Please ensure you have completed all the steps in the document. If you have completed all the steps, then please follow the instructions in the "Service the printer" section.
+Melanie Sacala The A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel: hp.care/2jnpubB document from HP is the best document that I could find. While it says that the carriage jam error displays on the printer, all the steps still apply for this issue.
My printer is not printing at all its not working even When I open it it give me that massage C4EBA341 I don't know what's the problem and it's not old
العنود اياد I recommend following the steps in this document on HP Inkjet Printers - 'Ox...' or 'C2...' Error Code Displays. This can be found by Google searching "c00489814". If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Здравствуйте, спасибо, что связались с глобальной поддержкой HP в социальных сетях! Мы рады слышать, что вам так понравился принтер! Если вам понадобится помощь в будущем, вы всегда можете связаться с нами. Благодарим вас за то, что вы являетесь ценным клиентом HP. Хорошего дня! Привет Поддержка HP
+Mariana Amorim Please try a hard reset of the printer by following the steps below. - While the printer is on, please unplug the power cord from the back of the printer. - Now unplug the power cord from the wall outlet. - Please wait a full 60 seconds. - Please plug the power cord back into the printer and the wall outlet. It is important that you plug the printer into a wall outlet to ensure it is not being starved of power by being plugged into a power bar or surge protector. - If the printer does not turn itself on, please turn the printer on. Please let me know if the above does not correct the situation.
+Mariana Amorim There is something else I would like you to try please. I am presuming that you are using genuine HP ink cartridges. - With the printer turned on, please open the cartridge access door and wait until the cartridge assembly moves to the middle of the printer. - While the printer is turned on and the ink carriage is in the middle, please unplug the power cord from the back of the printer and from the wall outlet. - Please remove all the ink cartridges from the printer. - Please close the cartridge access door with all the cartridges removed. - Please plug the power cord into the back of the printer and into a wall outlet. - If the printer does not turn on, please power the printer on. - You should get a message indicating one or more of the ink cartridges are missing. Do you get this message? - Please put one of the cartridges back into the printer and close the cartridge access door with only the one cartridge loaded. Do you still get the same message about missing ink cartridges? - Please put the cartridges in individually and close the cartridge access door. Does the message always say that there is a cartridge missing? - After all the cartridges are loaded into the printer and the cartridge access door is closed, do you still get the printer preparation message? Thank you.
Yes, they're genuine. I get the messages that they're missing, after I put one by one in and it recognizes the cartridges. After all are inserted I get the preparation message again.
+Mariana Amorim I have sent you a private message. Please feel free to review HP's Privacy Policy here www8.hp.com/us/en/privacy/privacy.html The private message will have the steps to do a printer reset back to factory settings. Please review this post by @Bob_Headrick on the HP Support Forums about printer resets and what you should know about them. ow.ly/UBGgd
Please see: A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series - ( ow.ly/2CxP3044sGq )
the carriage jam is still showing after carrying out all the instructions and the ink carriage stays at the right instead of left. I need help, please.
+olayemi kondo Please follow the steps in the "A 'Carriage Jam'Message Displays HP Photosmart 5520 e-All-in-One Printer document:hp.care/2bZckMX If you get to the "Service the Printer" please use the "Contact HP Support" link in the document.
Eine Frage, wie kann man so einen schlechten Drucker auf den Markt bringen, Der Drucker hat nie Verbindung zum Wlan Router und egal was man auf dem Drucker drückt, Der Drucker druckt einfach iwas um möglichst viele Farbe zu verschwenden. Und wenn er mal was druckt, dann ist die Qualität miserabel. Kauft euch niemals diesen Drucker.
Hi Divya, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3PQ69zp
Binu_HP Social Media Tech Support
Hi Pinda, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3M54G60
Binu_HP Social Media Tech Support
Thanks HP for saving me a lot of money by clearly and simply showing me the fix I needed! Carriage had jammed and the maneuver worked.
Glad to hear it, and thank you for the feedback!
Thank you very much for fixing my printer. You are gold!
+Ivan van der Kamp I am glad to know that the video has helped you fix the issue.
I didn't think the print cartridge could move; it seemed really stuck. When I saw you move yours in the video, I wiggled it around and unstuck it. Now it works again. Thank you.
+Debby Rubin That is great that you were able to get things working again!
hahaha, can't believe the pen one work. I've had this problem for over a month. Thanks a lot.
+Eraah muruga I am glad to know that your issue is resolved.
it was the 2 posts for me! This video helped.
+Alexander Pervizi (UGotRekt) That's great, I'm happy you are working again.
HP Support, Please respond. I have the 5510 model that has a different type of carriage jam. When i turn the printer on there is a violent noise that I believe is a mechanical cog having come out of alignment. Printer is not under warranty but please tell me the steps to open the machine to attempt a fix, thank you.
This video is amazing 10 out of 10 it worked perfectly very informational
+Miriam Andrews I am glad to know that the video has helped you fix the issue.
I have a problem with the HP Photosmart 5514 printer which does not print because the rollers do not pull the page I do not know what to do could you help me
Hi Brandon, thanks for contacting HP!
I understand that you are experiencing a paper pick up issue on your HP Photosmart 5514 e-All-in-One Printer .
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3MMAMAL
Let us know how it goes.
Binu - HP Social Media Tech Support
Followed the instructions to clear paper jam, when I turned the printer on it’s side ink poured out all over my cream sofa and ruined it.
Thanks HP
+Kieron A thanks for reaching out!
I understand that you are experiencing an ink leakage issue on your printer.
I'll do my best to assist you.
Please contact our phone support team to fix this issue:
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Let us know how it goes.
OMG!!! Thank you! The pencil one worked for me. Thank God!
Happy to hear it work for you!
It was the two post on mine, thank you so much working fine now
+lilachill55 I am glad to know that the video has helped you fix the issue.
Thank you so so much. Problem solved!!
+Irene Osuizugbe Glad to know that the video has helped you fix the issue.
Sir carriage is not all moving it is stuck
Advice us
Mine won't let me pull it to the left within the access area like it says to at @8:08 :(
+steve mcarthur Please follow the guidelines in this document to fix this issue: hp.care/2p9XIiJ
my printer is still not working i tried everything
I have a HP Phtoosmart 5520 and there's a issue and the issue is scanning alignment page and ink cartridge how can I fix this issue?
I almost missed the solution to my problem at 9:16 (the cartridge did not move all the way to the right side with no visible paper jam).
Thanks!
+Tobias Kringe Glad to know that your issue is resolved!!
Very useful
Glad it helped!
HI, My 5220 makes a horrendous jackhammer noise on startup and keeps saying there is a carriage jam. I have tried resetting with front button, and by pulling out cord-no change. Have pulled out the cleanout door and checked for paper, nothing there- no change. Pulled out the cartriges and put back in- no change. Actually when I open the lid to access the catridges they don't move on thier own to the middle of the carriage track. I have to manually move this. Should this happen? Still makes that horrible jackhammer noise, please am I missing something here? I can not find anybits of paper in the printer.
+shonika hill With the symptoms you are describing it sounds like you might have a carriage jam. Please follow the steps in the "A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One" document ( ow.ly/YlZg1 ).
+HP Printer Support thanks. Followed all the steps in the link and it still will not work.
+shonika hill The next step is to contact technical support. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process.
Step 1. Click on the link: www.hp.com/contacthp/
Step 2. Enter Product number or select the auto detection
Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’
Step 4. Scroll down and click on ‘HP contact options’
Step 5. Click on ‘Get phone number’
Case number and phone number appear.
this was really helpful, nice and clear and easy to follow, thanks HP, fixed the problem exactly as described
+Emma Teale You're welcome. Glad to know that the video was helpul and it resolved your issue.
Hi support service. last few days I encountered a problem in my printer. The paper jammed in HP Photosmart 5524 printer, i took the paper as suggested in this video. When i turned on my printer, I heard a loud grinding sound, it seems the roller was stuck and the cartridge does not move from the right side of the printer. I've tried to search for the solution and followed all instructions in this video, nonetheless, it did not work.
usually, every time i turned on my printer there was a sound like rolling rollers inside, but sounds smoothly. apparently today it seems like grinding and the rollers were stuck. can u help me out how to solve this issue.
many thanks.
+Rommel Bolivar Please use the "A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One" document ( ow.ly/YlZg1 ) as a checklist. If you have completed all the steps and get to "Solution Seven: Service the printer" please contact technical support. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process.
Step 1. Click on the link: www.hp.com/contacthp/
Step 2. Enter Product number or select the auto detection
Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’
Step 4. Scroll down and click on ‘HP contact options’
Step 5. Click on ‘Get phone number’
Case number and phone number appear.
ok but my carriage cannot physically or manually move its just stuck no paper jam gears work
error message says something is wrong with the ink carriage
but when I open the goddamn flap it just says that the flap is open and doesn't let me go back to home screen??? can't fix shit
"Improper Shutdown: To avoid damage, use On button to turn off the printer."
I press "Ok"
Startup Ink Alert: Used Ink Cartridge(s) may not complete startup. Replace Ink Cartridges(s) or select OK to continue.
I press "Ok"
"Printer preparation. Please wait...3:00 minutes"
I wait for 3 long minutes...
Carriage Jam: Clear carriage jam. Touch Show Me to play the animation.
I press "Show Me" and watch the animation.
I press "Done" and follow instructions.
I hit "OK"
"Aligning cartridges. Please wait....
AND......back to "Printer preparation. Please wait....3:00 minutes"
Repeat
Repeat
Repeat
Over and over and over and over.
What am I doing wrong?
I just wanna bypass this and go to scan but "printer preparation" keeps reoccurring. I don't see any jams and followed instructions on the video....
+Cod4 Wii Please refer to the instructions under this document to fix this issue: bit.ly/2XoPckb
Oh my god thank you !!!! THIS HELPED!!!
+ohcarinaoftime That's great and you're very welcome!
I mean I have tried all these above and nothing, I need some help. I bought this printer today from a private seller ( used and works perfect fine according to the seller ).
I come home and turn the computer, first thing that comes on is jam cartilage thing. So i am at the pour no matter what I tried the jam cartilage is on the screen the entire time which makes it difficult to go to any step. At this point I am frustrated, no sure if the guy sold me a messed up printer or I need help from HP. I checked throughout the printer there are no loose papers at all.
Any help from anyone will be greatly appreciated
+Roland Roland Please follow the guidelines under this document to fix this issue: bit.ly/2XoPckb
Thanks!
+babygirljer You’re welcome, I am glad the video was helpful.
My printer says error check cartridge on the right ..I replaced it with a new cartridge usually this takes care of the error Not this time ..it still say error remove and replace cartridge ..I removed and replaced the cartridge several times still no go... Help I have a HP Photosmart 2710 all in oneken krow1 second agoMy printer says error check cartridge on
+ken krow I have copied my response from one of the other videos you have posted on. :)
I've included the "An 'Incorrect Cartridge', 'Incompatible Cartridge', or other Cartridge Problem Message Displays" document ( ow.ly/ZdXLy ) for you to follow. It has the steps for the error message that you are receiving.
my 4507 cartridge is jammed and wont move into position can anyone help me
i just got my printer, it keeps saying clear cartridge jam, then it does printer preparation and back to the same thing "clear cartridge jam"
I'm having the same problem with my printer. Since a lot of time has passed for u since you've had this problem, do u know how to fix that?
@@CaiteNsing did you work out how to fix the problem?
Thanks for the video =)
the ink cartridge rail of my printer suddenly stops in the middle and return to move again. My computer prompt me a message the the cartrage rail cannot move
+TUTORIAL G Please perform the steps mentioned under this document to fix this issue: hp.care/2p9XIiJ
message is " ink cartridge jam". It is immovable and the place is in extreme right.
+gilbert latayan If the carriage is immovable, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Thanks👍
+Lacey Hancock I am glad to know that the video was useful to you.
I spent about thirty minutes trying to figure out what was wrong. Then I watched the video and fixed it in about thirty seconds !
+Lacey Hancock I am glad to know that your issue is fixed.
my 5520 gives me the carriage jam message. and goes back the printer preparation please wait
+peter brennan Please follow the guidelines in this document to fix this issue: hp.care/2p9XIiJ
Dumbest answers ever! Should I look to see if my ethernet cable is in and the computer is on? haha
My printer is stuck on the carriage jam message and won't allow me to get to the control panel to follow your steps
+Stir Crazy I understand printer display's an error carriage jam' message displays on the printer control panel. The carriage, which holds the cartridges, stalls in the printer. A paper jam might have occurred previously. The procedures in this document should help you resolve the issue: hp.care/2nRDvxf
Thanks for the quick response! Turning it on it's side allowed me to access the control panel but after going through all those steps I still get the same carriage jam message. I will look at the link you posted and let you know. Thank you!
+Stir Crazy The carriage might become stuck on either side or in the middle of the product. Follow these steps: hp.care/2s3E9LA Please let me know.
my 5520 keeps getting a "clear carriage jam" error. There's nothing in its path I've shined light all through it. Followed every step here and what it says on the printer screen. still same thing. NOTHING AT ALL IS BLOCKING THE CARRIAGE!!! I keep holding out hope because I like HP but this is ridiculous. it started with not printing black ink bought two HP ink cartridges in black, neither worked then finally after following steps to get the ink to work, CARRIAGE ERROR! So I don't know if the black works now or not, can't get past setup 😨😐
+Adreanna LeChat From what you have described, I think it is best that you contact our Technical Support group to review your options with your Photosmart 5520 printer. I highly recommend that you call. To contact support, what you can do, is use the following link to create yourself a case number, then call. It may help speed up the call process.
Step 1. Click on the link: www.hp.com/contacthp/
Step 2. Enter Product number or select the auto detection
Step 3. Scroll down to ‘Still need help? Complete the form to select your contact options’
Step 4. Scroll down and click on ‘HP contact options’
Step 5. Click on ‘Get phone number’
Case number and phone number appear.
my carriage doesnt move when i open the cartridge acess door
Mhsan xo Unplug your printer and move it manually to the center. If you cannot move it manually either then call out Technical Support as your printer may need to be serviced.
mhsan I am having the same issue as I just bought this printer from a private seller, I can’t even move the cartridge thing manually
Totally didn't work. My carriage is stuck on the right side and I can't move it. And I can't see what's underneath. There's no way I can see it from the right side. CAN ANYONE HELP?
By the way I disassembled it. The problem is there is no way to see it from the right side and it seems like there's something stuck below the cartridge (not paper). HELP!!
+laclochard Please refer to the instructions mentioned under this document to fix the issue: bit.ly/389eGXH
@@HPSupport You didn't read what I said. If that fixed anything do you think I would be here?
Hi there, thanks for reaching out!
I understand that you are experiencing a carriage jam issue on your printer.
As the issue still persist, please contact our phone support team to fix the issue.
Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Binu - HP Social Media Tech Support
my HP photosmart 5520 says it's jammed with paper but there's nothing there!! it makes an awful noise as the ink cartridges won't move, can anyone help?
+Deb Prebble Sometimes a carriage jam will start by presenting itself as a paper jam. You sound like you have a carriage jam. I've included the "A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series" document ( ow.ly/4mTGds ) for you. Please ensure you have completed all the steps in the document. If you have completed all the steps, then please follow the instructions in the "Service the printer" section.
what if the carriage doesnt move at all? like my printer
+Melanie Sacala The A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel: hp.care/2jnpubB document from HP is the best document that I could find. While it says that the carriage jam error displays on the printer, all the steps still apply for this issue.
My printer is not printing at all its not working even
When I open it it give me that massage C4EBA341
I don't know what's the problem and it's not old
العنود اياد I recommend following the steps in this document on HP Inkjet Printers - 'Ox...' or 'C2...' Error Code Displays. This can be found by Google searching "c00489814". If the issue continues, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.
Black printer ink won't work (The exact one it came with)........
Justin Richards I would advise contacting HP Technical Support as they will take care of this for you.
У меня этот принтер до сих пор работает. Никаких проблем не было.
Здравствуйте, спасибо, что связались с глобальной поддержкой HP в социальных сетях!
Мы рады слышать, что вам так понравился принтер!
Если вам понадобится помощь в будущем, вы всегда можете связаться с нами.
Благодарим вас за то, что вы являетесь ценным клиентом HP.
Хорошего дня!
Привет
Поддержка HP
Keep getting 'printer preparation please wait' continually. Nothing works
+Mariana Amorim Please try a hard reset of the printer by following the steps below.
- While the printer is on, please unplug the power cord from the back of the printer.
- Now unplug the power cord from the wall outlet.
- Please wait a full 60 seconds.
- Please plug the power cord back into the printer and the wall outlet. It is important that you plug the printer into a wall outlet to ensure it is not being starved of power by being plugged into a power bar or surge protector.
- If the printer does not turn itself on, please turn the printer on.
Please let me know if the above does not correct the situation.
+HP Printer Support I've just tried it. It didn't work unfortunately.
+Mariana Amorim There is something else I would like you to try please. I am presuming that you are using genuine HP ink cartridges.
- With the printer turned on, please open the cartridge access door and wait until the cartridge assembly moves to the middle of the printer.
- While the printer is turned on and the ink carriage is in the middle, please unplug the power cord from the back of the printer and from the wall outlet.
- Please remove all the ink cartridges from the printer.
- Please close the cartridge access door with all the cartridges removed.
- Please plug the power cord into the back of the printer and into a wall outlet.
- If the printer does not turn on, please power the printer on.
- You should get a message indicating one or more of the ink cartridges are missing. Do you get this message?
- Please put one of the cartridges back into the printer and close the cartridge access door with only the one cartridge loaded. Do you still get the same message about missing ink cartridges?
- Please put the cartridges in individually and close the cartridge access door. Does the message always say that there is a cartridge missing?
- After all the cartridges are loaded into the printer and the cartridge access door is closed, do you still get the printer preparation message?
Thank you.
Yes, they're genuine. I get the messages that they're missing, after I put one by one in and it recognizes the cartridges. After all are inserted I get the preparation message again.
+Mariana Amorim I have sent you a private message. Please feel free to review HP's Privacy Policy here www8.hp.com/us/en/privacy/privacy.html
The private message will have the steps to do a printer reset back to factory settings. Please review this post by @Bob_Headrick on the HP Support Forums about printer resets and what you should know about them. ow.ly/UBGgd
I CANT MOVE MY INK CATRIDGES AT ALL HELP!
Please see: A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series - ( ow.ly/2CxP3044sGq )
the carriage jam is still showing after carrying out all the instructions and the ink carriage stays at the right instead of left. I need help, please.
+olayemi kondo Please follow the steps in the "A 'Carriage Jam'Message Displays HP Photosmart 5520 e-All-in-One Printer document:hp.care/2bZckMX If you get to the "Service the Printer" please use the "Contact HP Support" link in the document.
Eine Frage, wie kann man so einen schlechten Drucker auf den Markt bringen, Der Drucker hat nie Verbindung zum Wlan Router und egal was man auf dem Drucker drückt, Der Drucker druckt einfach iwas um möglichst viele Farbe zu verschwenden. Und wenn er mal was druckt, dann ist die Qualität miserabel. Kauft euch niemals diesen Drucker.
This doesn't work I tried it loads of times
+David Ferrie Please refer to the instructions mentioned under this document to fix the issue: bit.ly/389eGXH
I can't even move mine
Kelvin Senduk Is your printer stuck or immobile? If not, is there someone who can help you move the unit to complete the steps indicated in the video?