WhatsApp Business Multiple Users: Get Started Fast! 😱
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- เผยแพร่เมื่อ 27 ก.ค. 2024
- ✅ Apply now for the cheapest WhatsApp API account on the market and start messaging customers in just 10 minutes!: rspd.link/DInx
*️⃣ Update: Now under the new beta program, you can use the WhatsApp Business app on 5 devices of 1 phone + 4 additional devices for each number.
You've started using WhatsApp for Business but wondering how to use WhatsApp Business on multiple devices? In this video, we'll explain what is WhatsApp Business and how does WhatsApp Business work. You will understand the different WhatsApp Business accounts available - WhatsApp Business App and WhatsApp Business API, as well as learn about WhatsApp Business features, benefits, and pricing.
Of course, we'll include the solution to using WhatsApp Business with Multiple Users on Multiple Devices based on the size of your company.
For practical tips to grow your business on messaging:
Chapters
00:00 WhatsApp Business with Multiple Users Intro
00:17 Types of WhatsApp Business Accounts & Pricing
01:03 How WhatsApp Business App Works - Features & Benefits
01:44 How WhatsApp Business API Works - Features & Benefits
02:35 WhatsApp API Integration - Fast & Easy!
02:50 Connect WhatsApp API to Respond.io
02:59 How to use WhatsApp Business on Multiple Devices
03:30 FREE Respond.io Messaging CRM platform account!
About Respond.io:
Respond.io is the no.1 business messaging platform that connects contacts from any channel to every team. The platform allows customers to message you via any channel and provides a 360° view to every team in the company. Our mission is to improve the relationships between businesses and their customers, making business chats as easy as chatting with friends.
#Respondio #BusinessMessaging #WhatsApp - วิทยาศาสตร์และเทคโนโลยี
🧐If your company has more than one customer service agent, you're most likely to find WhatsApp a hassle as you'll have to share one device just to respond to your customers. But it's possible to use WhatsApp with multiple users on multiple devices. You'll need to connect WhatsApp API to a messaging platform. Click here (swiy.io/49HD ) to sign up for the ultimate multiple users messaging solution with 360dialog & respond.io! 😱
👉🏼 Click to skip to that part of the video 😄
00:00 WhatsApp Business with Multiple Users Intro
00:17 Types of WhatsApp Business Accounts & Pricing
01:03 How WhatsApp Business App Works - Features & Benefits
01:44 How WhatsApp Business API Works - Features & Benefits
02:35 WhatsApp API Integration - Fast & Easy!
02:50 Connect WhatsApp API to Respond.io
02:59 How to use WhatsApp Business on Multiple Devices
03:30 FREE Respond.io Messaging CRM platform account!
This video should have a million views already. I'm sold on you guys!
Very clear & succinct explanation... Cheers!
Very informative video. Thank u and keep up the great work
great info !!
great explanation!
Very clear explanation
Well explained 👍
Crisp and clear
10/10 🔥
Hi -- You have explained the user side -- what if you want multiple input platforms to draw customers from different area's of bussiness ie -- a separate account for M/Benz / Toyota and Bmw -- so you maintain your customers separately
You can have multiple Workspaces on respond.io to handle separate accounts where you can manage your customers separately. However, each Workspace will need its own WhatsApp API account.
Meaning if you have 3 brands (eg: Benz, Toyota, BMW), you'll need 3 different WhatsApp API accounts for each brand.
You can only connect 1 WhatsApp API account to 1 Workspace but you can manage all your accounts on one platform when you use respond.io. Hope this helps! 😃
How many cusstomers can we have on the WA business data base, and can we import them via csv? Also at how many customers can I send a promo message at the same time?
If you connect your WhatsApp API to respond.io, with our new cheapest Team Plan (starting 29/6 onwards), you can have unlimited Contacts stored on the platform (yes, you can import via csv), 1000 monthly active Contacts, and up to 10,000 Broadcast messages (if your WhatsApp Tier allows it).
Seems like you have a specific use case, we suggest speaking to us here 👉🏼 respond.io/contact so we can assist you better 😃
So nicely explained. Thank you. What are the API per message costs? Can you give us an idea?
Thank you for your comment :) For API pricing, you may find more info on our blogpost here: respond.io/blog/whatsapp-business-api-pricing/
@@respondio this docs is bad. So many words. Come on, be simple
@@trunghuynh4450 Don't worry, if you are having trouble going through our blogs and videos, don't be shy to contact us directly to get some assistance👉🏼 respond.io/contact 😉
Hola, tengo una duda. Si agrego a varios usuarios, todos tienen acceso al panel de control? hay alguna manera de que los mensajes que vayan entrando se vayan asignando automáticamente o debe haber alguien siempre detrás gestionando la asignación de los mensajes a cada usuario para ser contestados? -gracias!
Cada rol de usuario en el Workspace (Owner, Manager y Agent) te permite limitar los privilegios de cada usuario que invites.
Más información al respecto en nuestra documentación: docs.respond.io/settings/users/access-level
Puede utilizar Flujos de Trabajo para manejar las Conversaciones Entrantes, desde el primer mensaje del contacto hasta la asignación de un agente:
🎬 swiy.io/6YKw
Más información sobre mejores prácticas y cómo configurar un Flujo de Trabajo para asignación automática aquí:
📖
es.respond.io/blog/auto-assignment-automatic-assignment-respondio
Si tienes más preguntas, puedes chatear con nuestro equipo de soporte:
respond.io/contact
UPDATE: After September 2021 you can use the BETA-Programm an can have 1 phone and 4 PCs with the WhatsApp Business-App.
can we use this also through mobile, or only be workable on Desktop
Yes, you can use our platform on mobile too! 😄 Do find more info here: respond.io/blog/the-june-2020-release-android-ios-apps
Are they any options with which Agents can mark themselves
1. Online - on Break - offline
And secondly is there any automatic routing algorithm with the help of which customers are automatically assigned to agents on the basis which agents have less number of customers assigned.
Hi Muhammad, if you use WhatsApp API with respond.io:
1. There's an option for agents to mark themselves as Online & Busy. Offline is automatic when agents are not on the platform.
2. You can do automatic routing systems with our Workflows feature. We have a video for this, check out our playlist here: th-cam.com/play/PLrxd4asDiLKlG2NE3tyqTn0MG86LeDEL8.html
Hope this helps! 😃
It's nice way to use WhatsApp API for business. But there is some other question about multiple user. May I know there is any feature available for auto chat transfer to other agent if did not reply within 1min
Hey Star Link, it’s possible if you connect your WhatsApp API account to respond.io as you can design an Auto-Assignment Workflow on our platform with the timeout function to redirect chats to other agents after a certain timeframe. Feel free to sign up for a free account to try our Workflows feature. 👉🏼 swiy.io/79hv
Great presentation, but my question is how do you use two different phone numbers on the same phone using whatsapp business?
Hey Beniterra, for WhatsApp Business App, you’ll need a dual SIM phone to use two different phone numbers on the same phone. 😃For more info on WhatsApp Business App, check out our blog post here: respond.io/blog/whatsapp-business-app
If we had lots of agents that weren't assigned to the account would they be able to add our business account to their own chat?
Hey Jessica, do speak to us here 👉🏼 respond.io/contact so we can assist you better by understanding your use case 😃
When we create a api can multiple users Reply through their smartphones?
It depends on your Messaging Inbox. respond.io do have an app that allows you to have multiple users and reply using mobile. 😄
Hello
But the what’s app api is for pc?i
Mean if I want to have connected on 4 different phones the same number how does that work?
If you use WhatsApp API with respond.io platform, you can use the same WhatsApp API number on PC & on multiple phones with our mobile app. For more information, Do speak to us here 👉🏼 respond.io/contact so we can assist you better. 😃
Buenas tardes, esta herramienta te permite tener una cuenta de WhatsApp en 2 telefonos moviles? Que valor tiene por mes? Gracias
Si, con respond.io puedes utilizar una cuenta de WhatsApp en múltiples teléfonos. El precio varía con cada socio, te recomendamos trabajar con 360dialog, puedes iniciar el proceso aquí swiy.io/49HD
Si tienes alguna duda, envíanos un mensaje:
respond.io/contact
can integrate with Intercom?
Hey Aliff, do speak to us here 👉🏼 respond.io/contact so we can assist you better by understanding your use case 😃
How can I know as a user the number of messages that I sent through respond??
There's any app or any other way to know
Please help 🙏
Hi Yara, we have a Reports Module where a platform user may get information such as the number of incoming & outgoing messages. This feature is available for Business Plan and above. 😃
Good evening, My partner and me use the same Phone number on two mobiles. I'd need to use Whatsapp on both the mobiles. Is it possibile?
Hi Ruggero, if you are using WhatsApp Business App, you can't use it on two phones. But if you use WhatsApp API with respond.io, you and your partner can download our mobile app and use WhatsApp API on both mobiles, simultaneously. Learn more about WhatsApp Business Multiple Users on our blog: respond.io/blog/whatsapp-business-multiple-users 😃
using whatsapp business api, do i able to send bulk marketing messages for more than 10 client?
Hey Patra, WhatsApp Business API allows broadcasts messages to many customers at one go. Do speak to us here 👉🏼 respond.io/contact so we can provide you with more details on how it works. 😃
please tell whatsapp business to add a search bar on the catalogue. the absence of a search option is a headache for us with lots of products.
That's a great suggestion! :D We highly recommend you to share your suggestions here: www.whatsapp.com/contact/ 😄There's a dedicated email to assist you on it.
@@respondio thank you
We have 1000s of query coming in WhatsApp business ... And we have 5 devices logged in ... Is it possible to make it 10 devices logged in with 10000s messages
Hi Saumya, we would like to understand your question and use case better. Do speak to us here 👉🏼 respond.io/contact so we can continue this conversation. 😃
Hi can I use 2 whatsapp business apps on one phone?
Officially you cannot use two WhatsApp Business App in one phone. However, if you have a smartphone with dual sim card and 'Dual Apps' or 'Dual Mode' feature, then it's possible.
Can this API connect with business WhatsApp and every user uses same account from phone or desktop computer?
Will multiple users be using same account from business WhatsApp or via CRM from PC only?
Hi Danyeel 😃With WhatsApp API + respond.io, you can have multiple users using through phone & desktop. Once you’ve added users to the platform, the users will have access to the same WhatsApp API account & can reply messages through phone by using respond.io’s mobile app as well as on PC through respond.io’s messaging platform on browsers.
If you need more guidance on this, feel free to chat with us here 👉🏼respond.io/contact 👈🏼 so we can assist you by understanding your use case.
How much price?
Hi Date, do speak to us here 👉🏼 respond.io/contact so we can assist you better. 😃
Why would I create a business app if I’m only allowed no more than 200 members? Am I missing something?
Hi Oaklander, WhatsApp Business App comes with other features such as Automated Messages and Broadcasting to help companies with their messaging productivity. If your only use case is the group function with the need for more than 256 contacts in a group, you might want to check out Telegram instead.
Feel free to read more about WhatsApp Business App on our blog (respond.io/blog/whatsapp-business-app) to help you understand better the available features.
As an admin Can i send a secret note to the agent while assigning the him the chat?
Hey there! It depends on what you by secret note, but on respond.io you can assign an agent to a contact and leave a comment in the conversation. The contact will not be able to see the comments but your agents can. Hope this helps
For more detailed info on the subject, I suggest contacting our support here: respond.io/contact
Unlimited chats each client even 2 year
i want help.i purchased your platform but few problem .
Hey Suman, sure. Do speak to us here 👉🏼 respond.io/contact 😃
Its free
no its free
Neither is ideal.... as i have multiple micro businesses and want to keep them separate
Depending on your WhatsApp Business Solution Provider, for example on respond.io you can either have:
- Multiple organizations created in your account for each micro business.
- Have several WhatsApp Business Accounts connected one organization to view all messages in one inbox.
To set these up will be rather technical, but if you'd like to learn more consider reaching out or book a demo with our team or try it out yourself here 👉: respond.io/
Hope this helps! 🚀
Free??
Yes! If you already have a WhatsApp API account, respond.io Messaging Platform is free to start 😃Feel free to contact us to find out more 👉🏼respond.io/contact 👈🏼
I registered a respond account but lost you at connecting 360dialog. Can I schedule a one-on-one tutorial so I can set up the account appropriate to be able to use what's app business account with multiple employees
We would like to understand your enquiry further. Please contact us at respond.io/contact so we can further assist you!