HaloPSA | Estimated Time (With a Twist)

In this video we discuss the mechanisms behind Estimated Time in HaloPSA, we also demonstrate a creative runbook that allows us to use Ticket Categorisation to determine the estimated time.
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[@Tlogos47]

Great showcase of how to combine different elements in HaloPSA! I wasn’t sure when to use custom tables, and this is a perfect example. It's also great to see how an SQL query is used in a request body and how the report is referenced. This video really helps connect these elements together.

[@eliotfriedman8774]

The link for this no longer seems to work- was it intentionally removed? I was trying to do something similar via a runbook but I had no idea about tables, this is a much better technique and I'd love to use it if it still works!

[@RenadaSolutions]

We're restoring all these soon we've recently ported our Documentation Stack. I'll update ASAP :)

[@eliotfriedman8774]

@@RenadaSolutions Thank you kindly, it's greatly appreciated!

[@itzmwthunder]

It shows me an to input time as hour minute and seconds pm/am like an actual clock. How do I fix that (i followed the runbook you created)

[@RenadaSolutions]

Config > Advanced > Time logging and change to browser input :)