Transforming Customer Engagement with AI-Driven Insights

Transforming Customer Engagement: Leveraging AI Behavioral Insights
In this insightful webinar, Giuseppe Scalamagna hosts a detailed discussion on Transforming Customer Engagement with AI Behavioral Insights.
Joined by Jay Van Zyl, founder of ecosystem.Ai, and Patty Ramanathan, founder and managing director of the iValley Information Center, the panel explores the intersection of AI and behavioral insights in business settings.
They delve into how AI models predict human behavior to enhance customer service and hyper-personalization, leveraging financial transaction data. The conversation covers practical applications, theoretical underpinnings, and the future potential of AI-driven customer engagement. The session includes a demonstration of AI models in action and a discussion on the implications for fintech and beyond. Engaging, informative, and forward-thinking, this webinar is a must-watch for anyone interested in the future of AI in customer engagement.
03:07 Understanding AI and Behavioral Insights
10:54 Behavioral Data in Financial Services
27:51 Rethinking Customer Churn Prediction
29:51 The Role of AI Agents in Various Industries
31:36 Demonstrating AI's Potential in Banking
33:39 Understanding Spending Personalities
35:02 Addressing Ethical Concerns in AI Models
48:40 Implementing AI in Startups