Hexclad wants me to shut up and pay them $25,000
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- เผยแพร่เมื่อ 20 เม.ย. 2024
- It's no secret that I do not like coated cookware. I especially take issue with companies/brands that stretch the truth. I made a video a while back that upset Hexclad. Now they're demanding I repent.
The Hexclad video: • There's a major proble... - แนวปฏิบัติและการใช้ชีวิต
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Nothing says "I stand by my product" like filing a cease & desist against an independent reviewer making factual statements about my product.
“Allegedly” 😂
Also, nothing says "i'll NEVER use your product even if you GAVE it to me free" like filing a cease & desist against an independent reviewer making factual statements about your product.
The guy didn't buy or try out any of their pans. How is anything he said a "fact" when neither him or you verified it?
@@robertp457 You don't need hands on testing to know that they haven't broken the laws of physics. The claims these pan companies make are literally impossible most times.
@@robertp457 Thanks for your comments. The check from Hexclad is in the mail.
America's Test Kitchen had it at the bottom of their Do Not Recommend list.
Cease and desist incoming.
Don't you mean at the top of their Do Not Recommend list?
Bottom of recommended or top of not recommended?
@@convincedquaker America's Test Kitchen called Hexclad, "shockingly bad."
The ATK hexclad video was amazing. The pan was so bad they assumed they got a bad pan and asked for a new one to perform their tests on. Spoiler: the second pan was equally bad. I do not own hexclad because of their video.
I would like to add that I have been a big fan of Gordon Ramsay for years, but I think he sold his soul to Hexclad for a lot of money. What a pity.
I have never been a fan of Gordon Ramsey and agree that he has sold his soul….
Agreed. From the first moment I saw him promoting the brand my first thought was "they must have paid him a truckload of money."
Lately I stopped watching MasterChef Junior, it's so painful to watch after Christina Tosi is gone. And now his daughter is in it besides Daphne OMG. Nepotism through and through,
I am acting on behalf of Mr. G Ramsey. I hereby serve you with a class defamation notice, for an undisclosed amount 😆😏
one of the many reasons I do NOT look at Ramsey!
HexClad went from a brand I'd consider, to one I definitely would not. Thanks for enlightening us as to what kind of company they are! Subbed.
I also was considering HexClad, as of now there off the table
Same here. I won’t touch any company that plays these legal games trying to intimidate people.
Glad to be of service.
The people I trust for cookware information--America's Test Kitchen, Jed and others--are not impressed by Hexclad (to put it mildly). ATK even included it in their "Worst Gear for 2023" List and called Hexclad "shockingly bad" and a "total dud."
Yup. I wonder if they got a cease and desist letter. 😉
yep. When tested, hexclad is middling at best for being non-stick. I personally use oxo non stick since I can get it about $40, and its a thick-bottom pan that distributes the heat pretty well. No gimicks on the non-stick coating, and when that wears too much I will just throw it away and buy another.
ATK sold off to OXO and that other small appliance company. They don’t even mention anything else anymore. The used to give you the best and the best of the least expensive products. They don’t even mention the competitors in the comparison.
@@TheDevnul OXO had a good run of "best" products but I think they're losing that advantage. I'm noticing more and more comparisons that include an OXO product where OXO wasn't even in the running. Maybe they had some genius designer before but he left the company or something.
@@JDoors OXO makes good products. It’s just the fact that they removed mention of any other products. And if there’s a Breville in the mix, it’s going to win. I bought their recommendation for toaster oven and for the price and performance, it was not worth it.
It’s at that point that I realized it was more advertisement than anything else.
The fact they would rather use lawyers to try and shut people up than proving their products work, tells you all you need to know about these fraudsters.
They use lawyers because its effective and cheaper than advertising. They possibly think they are in the right, but unlikely since reviews posted online just need the reviewer to believe what he is saying, unless he is recklessly saying dangerously harmful things. (Like yelling fire in a crowded building, though thats not libel, you should get the point)
@@nobeliefisok9174 Sounds to me, more like The Lawfirm of Copyin' and Pastin'.
@@WastedTalent- Generally, yes. Its effective as-is, so why spend extra effort on the cease and desist letters? They can always put more effort against those that object to being extorted.
Too bad there isn't an avenue to counter sue corporate bullies who use the law to intimidate.
Sure there is. One can have one's own lawyer write a counter threatening letter.
There is, and its expensive. Or you could do it cheaply and accomplish nothing. But to do it right, its expensive.
there is a counter avenue and that is using the SLAPP rules and or make counter claim and/or make the appropriate counter statements proving their frivolousness. And call hem a vexatious litigant!!
@@ArthurvanH0udt Vexatious litigant rules apply to pro se litigants. If the litigant is represented by an attorney they do not apply. If the attorney is making frivolous claims then sanction by the court and/ or a bar ethics complaint would be the appropriate remedy.
@@r2db Serious question: Are those the actual legal definitions of those phrases? Because it sure would be handy to know! We lay folks, especially seniors like me, sometimes have difficulty following proceedings from a lack of actual knowledge of the terminology being used.
I only recently learned what, "pro se," means, so I understood your comment. 😊
Exactly! I'm an engineer and when working in aerospace I worked on rocket hardware that we coated with teflon for lubrication of moving parts. I know the properties, and like you said, all teflon coatings wear out - it's the nature of the material. With pans, there is no magic about the application of the coating pattern: smooth, dimpled, hex , whatever! The key to longevity is a) proper manufacture in the first place and b) user care during use - avoid high heat, avoid metal scrapers, practice proper cleaning. I've tried expensive pans - All-Clad was junk and very pricey. Tried to get warrantly replacement and they said no, the failure was your fault. About 7 years ago I bought some Vollrath pans (aluminum pan with teflon coating). They've actually performed very well and I continue to use them to this day. High price and paid celebrity spokesman doesn't make the pan great. I recall a tv commercial for some nonstick pan with an unusual pattern (not sure if it was Hexclad) that even said their special pattern would make food taste better - I laughed and laughed and laughed at that outright lie.
My husband purchased the whole cookware set for me in 2020. Over $1,000. They are GARBAGE! I can't use 2 of the pans at all. The pots are still useful but, not better than any $12 pot from Walmart. Very disappointed.very happy to see your review and I agree with everything you said. I wish I'd seen this before we bought this horrible cookware.
I bought one recently and it’s not even non stick, not even close. Lesson learned, just buy a cast iron from Lodge for $20.
Oh no! Sorry to had to learn the hard way!!
My wife also brought the whole set, i don't hate them, but they are over price and not really good value.
Garbage how? We use ours nearly everyday and they look nearly brand new.
Non stick pots make absolutely no sense to me. I love my nonstick frying pans since you can use them without a ton of oil and they're easy to use and clean up, but why bother with it in a pot where you're never searing or doing anything that would actually stick? It just makes the pot harder to use since you can't use metal and wear out instead of lasting pretty much forever.
Hexclad is about to experience the Barbara Streisand Effect.
Don't EVER "...shut up..." Jed, you are speaking the truth... and it is very much appreciated!!!
You are 💯 in the right. Thank you for all your honesty!
Keep on! You are just being honest and that is never violation of anything.
Thanks!
to answer the question, no way. admire your ethics and commitment to nontoxic cookware materials a lot, especially after watching this.
Thank you for your great reviews! I appreciate your honesty and integrity.
They are crap i bought it years ago since it’s endorse by GR and gave it away after a month; everything sticks even after you follow instruction! Ty for standing your ground and we’re with you!!! You and Uncle Scott are my go to for cookware now and got rid of all my non stick cookware.👍
Good on you!!
I work for a cookware shop and have learned so much from your videos. I'm always trying to gently steer customers away from Scanpan and other nonstick options but some people cannot be deterred. I know I'll see them again in several months or so when they "have to" replace their pan (with another nonstick pan - argh!). Fortunately there are also plenty of people who will listen to the science and reconsider their choices. Thx again for the education.
My cast iron and carbon steel pans are slicker than any non-stick I have tried. The other benefit is that my grandkids will be using the cast iron pans.
Good on you. I love that you are self-educatiing. So many of our fellow cookware salespeople just do as they are told and sell people what they think they want. Explaining the options takes time and effort, so kudos to you!!
HexClad is just as crappy as all the other non-stick pans. The only differences are the hex gimmick and Gordon Ramsey
Yeah, his sponsor with them has really dinged his creditably with me. Like I can't imagine Hell's Kitchen with hexclad in the background. I think even the amateur cooks would get frustrated with it.
@@enso8379just watching him cook did his credibility in for me.
I remember buying a bundle of hexclad pans from Costco, convinced it was durable from the demonstrator; but returned them a day later after finding out they were using PTFE. Hexclad has NO stable ground to defend themselves against the claims that it will not become garbage once that junk inevitably starts to degrade.
Their lifetime warranty is an absolute joke, and basically forces customers to NOT use the device at all in order to maintain it anyway.
waiting for Streisand effect
I've never seen this channel before but was just recommended this video. I'm guessing they thought they could bully a small TH-camr and didn't think he'd just make another video that would explode in popularity further exposing them as shady
Yeah, they got me with their "Lifetime Warranty" promise - which is useless, since it ONLY applies to 'manufacturing defects.' Damn you Ramsay.
I bought a set in 2021 from Costco. I returned it after 2 days. I thought it was pretty. I’m sticking with my stainless steel.
Thanks for sharing!
At least you have the amazing Costco return policy.
I watch your videos. From Australia. The last piece of relevant cookware I bought was a 10" carbon steel frying pan (ok, skillet to you). I paid AUD28 for it, brand new, at my local (rural city) catering supply store. I seasoned it up just fine using your non-smoke oven method. I thank you for the service you provide and I am grateful to you for your videos imparting your knowledge and advice.
ps Hexclad wants $25,000? Have you ever seen the famous Australian movie The Castle? "Tell 'em they're dreamin'!"
Nice work!
Out Hexclad "non-stick" coating came off after about a year of use. Everything you said checks out with our own experience with the product.
If they had Gordon Ramsey bark at you to cease and desist, it would make a great commercial for your wares.
I have a similar pan design called Black Cube that has worked just fine for 5 years. I had a delamination issue with one pan and they replaced it. The problem hasn't reoccurred. It's not the non-stick wonder claimed in commercials but I use it 3 times a day on occasion and think it works well.
Well done Jed. I find your videos to be among the most credible. One of the things you do best is to cut through the marketing focus on features and bring the discussion back to value in cooking performance. It hardly comes as a shock that first thought from a company who doesn't mind skirting the edge of truth to consumers would be to use scare tactics when called out on it.
Next up: "Titanium Always Pan® Pro" ?????
My biggest worry is why they applied a non-stick coating on the outside of the pan? I have a gas stove and i can just imagine what fumes it can produce everytime the bottom is burned and id like to stay away from this.
Also no non-stick coatings last a lifetime. Any coatings in fact. Solid material - yes. Coatings - no. They know themselves very well that a non-stick coating wears off, if it wasn't - they wouldn't need a honeycomb design to protect it. Protect it from accidental scratches, but if you dont babysit the pan and place it daily in a dishwasher - the coating will be destroyed fast
We support you Jed! Keep on fightin' the good fight!
Thanks for the update. I'll be sure to NEVER purchase a single item from them ever.
Keep fighting evil companies! Never bought a Hexclad product and now I never will. Thank you :D
When I first moved out I went with stainless steel to avoid the other toxic options - it was awful to cook on (admittedly I have no clue what I’m doing). Ended up getting a cast iron pan, had someone season it for me, and it has been amazing!
This is why I primarily use cast iron cookware, with years of seasoning on it. I would like to have a carbon steel pan and wok at some point as well. I have some non stick, but I understand they're a consumable item, like the brake pads on your vehicle.
Jed, I'm sure lawyers would pick apart your statements and separate opinion (eg. "...is garbage...") from fact (eg "...will fail...") I'm sure once they do that Hexclad's lawyers will see they have an uphill, probably insurmountable, battle trying to make their case. They are probably just doing damage control (which is actually kind of a compliment to you, that you have enough of an impact to get noticed!) and trying to bluff you.
I'm an engineer, multiple college degrees and 38+ years of experience. Long before I ever saw/heard your opinion on the product I formed my own opinion on it. That is, at the end of the day it is just another non-stick.
It has a neat design trick of raised metal ridges to somewhat protect the non-stick coating from physical damage from utensils. From a design standpoint it is an interesting balance - enough protection to nominally allow use of metal utensils without immediate noticeable damage, but not so much metal exposed that it becomes a sticking problem. However, even those thin metal ridges will wear down, and through normal use utensils will still make contact with the non-stick coating (just less often). The net result is that their design trick will improve the longevity of the non-stick surface, but only so much.
As for the non-stick coating itself, maybe they have a variation on the typical non-stick compounds, maybe that improves its physical toughness and chemical longevity, or maybe not. It appears to be an "in family" formula. They are not claiming that their coating is completely different than other non-stick, even admit it has PTFE in it. If it was something completely new and different, it probably would have taken a long time to get FDA approval - and they would no-doubt be marketing it as a "breakthrough" or otherwise trying to distance it from other non-stick. (eg. how ceramic coated cookware does)
Well, good luck, and if any of Hexclad's lawyers happen to be reading this - I don't own any Hexclad, never have, never will. (at least any non-stick). My stance on this is based on my own reasoning (as outlined above) and was formed before I ever saw/heard Jed's take on it. Even if Jed had said "This stuff is great!" I wouldn't be looking to buy it - I'm just no-longer interested in non-stick, period. Heck, Gordon Ramsay says "This stuff is great!" and I'm still not interested.
To me, the Hexclad design looks less even trust worthy. I would never go back to non-stick, but if I had to I would rather use a traditional non-stick and plastic spoon/spatula. The way that hexclad is essentially just a bunch of little pockets of nonstick surface, it looks like there's a lot more possible failure points for the coating to come loose than on a traditional non-stick.
A TH-camr that doesn't take sponsorships (withheld because the lawyers are definitely watching this video and probably in comments, too. Hi!) also did a cookware video on non-stick pans. Hex Clad was soft in the areas you'd expect and scratched down to bare metal similarly to other poorly performing PTFE nonstick cookware when scratched with a metal pick (#3 hardness). Hex Clad probably lasts longer than a cheap PTFE pan lifetime or two, but it's clearly not metal safe.
If they made some superior version of nonstick coating, they wouldn't use the raised ridges gimmick. They would just coat an entire pan in it.
Hi, just as an FYI, the FDA does not evaluate the components of nonstick coatings before they enter the market. They also don't routinely inspect such things. There are regulations in place that manufacturers are supposed to follow but the idea that cookware and other such products need approval is a common misconception.
@@CulinaryLoreExactly. They're self-regulated.
I agree with the Ronny's comment. Ramsay is endorsing Hexclad but he can't be serious. Here in the UK, Ramsay is not has strong as he was a few years ago. He has opened many lower end burger restaurants that just use his name. He is not as big on TV as he used to be. Hex makes unrealistic marketing claims that are over the top. I would be curious to see of they could justify any of these 'last almost forever' claims, as they would not have a basis in fact. I would get a good lawyer to write back and tell them that their claims are without merit and impossible to prove. Please be careful as Hex would have a decent legal fund. I used to buy commercial grade non-stick with stainless 'flakes' embedded in the coating, hence toughening up the surface slightly. The pans did not last longer, they just resisted scratching from metal implements. There is no free lunch (as they say in physics). Coated pans just fail from regular use. Heating/cooling cycles. In my experience, 100, 200, or 500 depending on coating. They have a finite life and don't end gracefully. Once they are done, they are done and need to go to landfill or recycle. Even if Hex has a pattern and have taken steps to reduce 'scratching', they are still a coated pan. There are quite a few other videos out on this cookware now. Not all of them kind. Good luck. I changed up my cleaning/post seasoning routine (learning to read the pan) and now I am getting non stick eggs every time from my De Buyer. I don't need non-stick at all any more. I am going to cook a little fish just to prove it.
Nice work! Thanks for the feedback
Ramsey is just Skinner from Ratatouille now
Talk about a Streisand effect… never heard of them before this and now I’ll 100% NEVER be buying their products based on them hitting you with a cease and desist on a review
I think you’re entitled to your opinion and have the freedom to express it JUST LIKE Hexclad. I hope you will remain unintimidated by their scare tactics. Thank you for the services you provide and for freely sharing so much of your insight and expertise in the world of cooking. Yours is one of my top go-to channels for reliable, no nonsense info.
Thanks for the support!!
Kudos to you sir! Don't cave to the scammers and bullies. I appreciate your honesty and commitment to all of us for our benefit. 😊
Your original Hexclad video saved me from an expensive mistake, which when I actually took the time to think about, I have personally witnessed time and time again, non-stick pans I have purchased turned to garbage after a year or two of moderate use. The proof was right in front of my eyes, but for some reason, how Hexclad markets, I had the feeling that this time, it would be different. But the reality is, that they are no different from other pans that use non-stick coatings. So, I ordered a Victoria Signature skillet, based on your other videos, and I'm grateful for access to the information you have provided us.
Proof that he defamed them lol
Glad to be of service!
They have just driven the final nail through their own coffin 🤭
I bought Allclad anodized non stick. I haven't had any issues out of them for years.
I bought the full set of Hexclad at Costco and the nonstick part started flaking off in the first month on two of the pans. They were promptly all returned for a full refund.
I bought a small hexclad piece in 2020. I’m fine with it, but it’s not the best non-stick pan I’ve owned. I later purchased a wok from another company from Korea that also has a laser-etched design, is also lightweight, and also is hybrid non-stick/stainless steel. It was much less expensive and cooks far, far better than my little hex-clad pan. I love that wok. My husband even loves the wok, and he hates pretty much every other piece of cookware available on the market (he hates the hex-clad pan). We use that wok and three cast-iron pans at home. That’s it.
Now, as for PFAS, in particular PTFE (which is the product that Hex-Clad uses for its non-stick surface), sadly, it honestly doesn’t matter. Polymers are in almost everything we touch in daily life. Your computer circuit board? PTFEs. Your iPhone charger? PTFEs. You use Gore-Tex products when skiing or cycling? ePTFEs. Your car? PTFEs. Valve oil for your saxophone? PTFEs. Surgical devices and other medical equipment? PTFEs. Your plumbing? PTFEs. Your laser printer? PTFEs. Factories where your food is processed? PTFEs. YOUR FUCKING DENTAL FLOSS? MADE WITH PTFEs. I could go on, and I haven’t even started with PET, HDPE, LDPE, PVC and other plastics. Like Elvis, it’s everywhere.
I've been using some old castiron pans, a #3acastiron tiny thing, and some very old glazed clay pots. The clay pots work great for open fire cooking. I just put them directly on the hot coals and it works great.
Never heard of Hexclad before but just the fact they tried to gag you with Lawyers tells me I should avoid them at all costs.
I have two 12 inch Wearever saute pans. I bought the first one in 2007. The nonstick is starting to fail, but its still very usable.
I bought Wearever because those are the pans I've seen in commercial kitchens morw than any other. There's a reason for that.
I have always liked a quality stainless steel pan with copper bottom. never had one wear down or wear out. the cheap aluminum pans coated with whatever Always wear out!
Good for you to make it all transparent. Their tactics only make their company look worse.
I bought the pans set at Costco for somewhere around $350. The guy doing the demonstration made it look real good. After seasoning, the pans several times to use them, I found them to not even be nonstick whatsoever. So now I have expensive pans that I don’t really use that much. What really makes me angry is The food sticks to the bottom! No matter what I do this happens. I wish I would have known this sooner to prevent me from buying it.
But because you got it at Costco, you can simply return it. Indefinitely. Mine have been fine the last year, but I'm pretty sure I'm gonna return mine as well.
Why would you expect a half steel half non-stick pan to act like a non-stick only pan? Some food should stick to a pan to get the carnalized bits that make a great pan sauce that doesn't happen on a fully non-stick pan. It's not an egg pan. It's best for searing meat and doing stir-fry.
@@robertp457 They sell them as fully non-stick so it follows that people would expect that.
@@johnathon007 some people call cast iron non-stick. And when I say some I mean most.
Nice work 👍
It seems that "when her knickers are in a twist"...
.. the loudness volume should be twisted counterclockwise... Quickly, solidly, and for a long time...
Good on you mate. If Hexclad is so confident about their product, let their product prove you wrong. Over the last year I’ve started using cast iron cookware and have learnt a lot from watching your videos. Planning on getting into carbon steel cookware too. Keep up the great job that you are doing. Thanks for all the valuable information.
Glad to be of help!
I think that you should double down and do a demonstration that proves your hypothesis. Don't let them shut you up
No one needs to "prove" their opinion. That's the point of having an opinion.
An opinion still needs proof if it says something "y=x" and I want to put emphasis on the "=" because afaik this would mean it's a factthat someone wants to take for granted and accept as a fact. "I believe" is more opinion like I think. I fully agree with this channel video though, it's a alot of lies probably, and with all I've read about hexclad (not much)@@nobeliefisok9174
Sometimes the truth hurts, especially when it contradicts expensive marketing. Glad you have the experience and resources to stand up to their nonsense.
Thanks for the support!
i here admit to being hooked and reeled into the SCANPAN "scam".
and after they refused to replace it "because it was no longer available..." i got a much cheaper, lower-grade replacement that cracked and peeled within a year.
never again.
carbon steel and cast iron for truly hard cooking.
Unfortunately, I've heard that story countless times! Good on you for making the switch.
I saw the video title and wanted to say that....oh wait you already said it in the first 2 seconds of the video :D. Yep, if they do that you are on the right path, seen this bullshit play from companies whenever they know they're in the wrong and also losing, that it's became a second nature for me. Continue what you do man you're a honest man and that's why I'm watching your videos.
Thanks for the support!
Sorry to hear that. SHAME on them, and it calls for boycott. Hexclad did NOT exist or have 30 years of INSIDE and hands-on experience, that is seen in your videos worldwide as you have been doing. We are with you, and just keep rockin' the best advices you offer to everyone FREE. Thanks for your videos, Jed.
My pleasure!
I bought into the marketing and bought a pan. It gets daily use and has done for almost 2 years. It's got regions in the pan that aren't non-stick anymore. You're right, the non-stick does wear out.
Yeah, I've replaced most of my "non-stick" cookware with cast iron. I might need to reseason it occasionally, but I can reseason it. I looked at hexclad and some of the others and nothing said "this will last over 5 years", so I can either buy cheap stuff to replace in 5 years or get some cast iron and season it a couple times a year. Cast iron is working out pretty well.
I bought a couple of Scan Clads............. They lasted just over a year. I went to carbon steel........... so beautiful now years later. Thank you Jed.
Thanks for sharing
You always remember your first scare tactic C&D letter. Mine was in 1996. I wish I would have saved it to frame and have on my wall, and then do a yearly video about it - you know, to give the company lots of publicity and help others form their own opinions.
Thank you so much.
Carbon steel with a proper patina is just as ' non stick'. The advantage though is that it can redone when necessary.
Thanks to Jed, I got rid of non-stick and went stainless steel with Demeyere 7-ply.
After learning how to dial in the heat with Jed's guidance and a little practice for non-stick cooking, there's been no looking back.
Don't think the test of time and use will be on Hexclad's side.
Good on you! Great journey!!
Buy quality stainless for the majority of cooking. Buy one cheap non-stick and use it until it stops non-sticking then throw it away.
Why not use carbon steel and never throw it away? It's cheaper and not wasteful.
I saw the hexclad at a show and I listened carefully to the salesman. Sounds great, so I bought a full set. I was skeptical when I bought it, and things just did not add up. It seemed like the salesman was splitting hairs, “contains no Teflon”, but what looks like a duck, walks, like a duck, quacks like a duck, I didn’t use any of them and took the set back. This was well before your video, I am glad you are testing, and offering an honest review.
I’ve learned, any pan is non-stick if used properly. It is all about temperature.
Teflon is the brand name for Dupont PTFE. It is like saying this bottle of ibuprofen contains no Advil.
I bought a Hexclad set. They were great for the first year. After about 3 years, the entire set has held up except 1 pan. The smaller pan did not hold up at all. I threw it out of the fear of cooking with it. Yes they will break over time. I regret buying the set. Now, I’m still able to use the rest of the pans, but I will not be replacing them in the future. I’ll be investing in stainless steel and cast iron. The ease to clean is real. My suggestion is to own 1 or 2 hex clad pans. They are useful for a few dishes.
I bought and used it. Hex clad is definitely not non stick. It seems to be made for searing meat, but food decidedly sticks to it. Expensive, used once or twice and tossed.
I'm not sure about the laws in Canada, but in the U.S. a person cannot be successfully sued for defamation by making statements of opinion; you can only be successfully sued for defamation for knowingly making false statements of fact.
Damages =/= Defamation. Hexclad isn't a person.
@@convincedquakerI don't think you understand incorporation. Corporations can and have been acting as persons in court for a very long time
Sure, but if you live in a state without an anti-SLAPP statute they can pay to force you to pay a defense lawyer and they have deeper pockets.
And even if you do live in such a state they may be able to sue in a state without one.
We changed to Stainless Steel and cast iron. Our nonstick pans began to flake and will not buy again.
I always use cast iron, or stainless steel. My wife likes nonstick. Since I have noticed the short life span of nonstick, I buy relatively cheap skillets from a restaurant supply store and watch it for wear. They have performed better than most “nice” nonstick skillets we owned in the past.
I'm wondering if Hexclad used Canadian or American lawyers to write that nastygram. I'm guessing American.
Can they sue a Canadian citizen in civil court? Would they attempt to extradite you? I can imagine them petitioning a high court judge for extradition papers: "Your Honor, we need to sue him in the USA because he called my client's pans garbage." Any judge would toss the lawyers right out.
Time to go watch your Hexclad video again!
Well, I don't own anything non-stick other than well seasoned cast iron and carbon steel. They work and have worked for a long time. I don't need to use plastic implements to work with them, I can just use a metal or wood implement and not waste a single thought on what I use. If I scratch my "non-stick" coating, I just re-season the pan, problem solved. Just because they put little metal nipples above the coating doesn't make the coating any better - it simply defers mechanical damage for a while but does nothing to heat problems.
If a company has to use a cease and desist letter it already tells you they know you're right but it cuts into their profits.
My stainless pans are all non-stick - if I get them to the right temperature before dropping my food in. So in essence it's a temperature control game and that is true about cooking in general. So people should learn to control temperature first and then they don't need a pan that let's you skip temperature control. If you can't control your temperature properly, a crutch like a non-stick pan is the least of your issues.
I have on 10" frying pan here by Hexclad, someone gave it to me after they had ordered a whole set after seeing one of their ads and thought they were so bad she refused to use them. The one I have is about 10", what ever the coating is it rubs off easily. Right out of the bag it came in it felt gritty, as if it was rolled in fine sand or something. I tried washing it off but it turned the white dish rag I was using black.
They're a super cheap Chinese made pos that should be banned. They are by far the very worst I've ever seen, worse than the cheap $9.99 pans sold at the discount stores and supermarket. What ever the coating is it rubs off constantly as if its some sort of sacrificial coating. I have never put food in it and never will, I gave up any chance of cleaning it, chopped off the handle and now use it as a base under a flower pot on the porch. Even there is bleeds black on everything when it rains. Even cheap anodized aluminum doesn't do that.
Not only shouldn't people buy them, they should be removed from the market completely. What ever they're coated with is likely dangerous and no doubt will get into your food.
Having an electric stove, I don't do cast iron, but do have various All Clad and Wearever stainless pans, both which have been great for years. the only close second is a few higher end ceramic coating pans that seemed to do well for a while but they too wore out pretty quick, becoming worse than no coating at all.
I look at any non stick coating as a lazy man's solution and a short term one at that. If you get one to last a few months before it stops working, your lucky, but with the Hexclad, I feel its an outright scam by some Chinese company. It appears that the bulk of their expenses go into marketing and not producing a reliable or even usable product. At over $700 a set, they're one of the worst scams I've seen yet.
I feel that if you must use a non stick pan, don't over spend, buy a name brand, and then use it only at low temps and the instant it begins to stick, throw it away and start over. To me that's a bad waste of money. A bit of olive oil in a SS pan and they work fine and they will no doubt outlast me.
Hi Jed, Can you please make a video on the very recent product recall of the updated version of the Matfer Bourgeat black steel carbon steel skillets (not all models) due to apparently unsafe levels of toxic metals found in the steel, which was found based on lab results from some French food safety agency??... I recently ordered the new black steel but luckily the model I purchased which is the 28cm is not one of the recalled models.
Edit: My 28cm arrived and it turns out to be included in the batches for recall. There was a typo error in the serial number on the source that I viewed. As far as I know, all of these pand are recalled!
you'll need to provide a website that stated that they're toxic , I couldn't find anything
Hi, Uncle Scott is covering this on his channel
I abandoned nonstick cookware many years ago. I almost always only use stainless steel. On rare occasions, I'll use cast iron. Neither ever wears out.
This video had a Hexclad ad at the beginning of it. That's hilarious.
The rock brand cermamic pan lasts me about 1.5yr using it almost daily. I have my antique Farberware for cooking not so sticky stuff.
Jed, I’ve known you for a while, and have come to verify and trust your reviews, and I FULLY TRUST, 💯 %, and stand by your videos. PERIOD. We have come to trust and rely on your content. Please stay and stand your ground, and DO NOT BUDGE.
Thanks for the support, Rick!
You should be more insulted that they only think your "influence" only was worth $25k in reputation damage. How many sets of hexclad is that, 50 or 60 full sets? They probably got a bill from the attorney they used for over $1k just to write you the stupid letter. LOL
I was never going to buy their products to begin with, but now I have even more reason not to buy from them.
Welp I will NEVER PURCHASE A SINGLE “HEXCLAD” product! How about that ? And I am a skillet junkie! I think I would drop this frivolous claim YESTERDAY! I stand with COOK CULTURE!
My Hexclad cookware works great, and I've got over 3 years of daily use out of them. The non-stick properties aren't quite as good as when I got them, but I still haven't had anything really stick to them. I hand-wash them though, since the Chlorine in dishwasher detergent will destroy any non-stick over time.
The only expensive nonstick pans I might ever get is one that is stainless with a nonstick coating layer (ex: All-Clad) and convert it to a 3-play stainless pan once the coating starts to wear out. I got an omelets pan and that's it. The nonstick parts of the pan wore out. Nonstick pans work great after I buy them, but after some wear, I find them to be as nonstick as a cast iron pan. I still use them, but rarely compared to 3-ply Stainless and Cast Iron. I also will hesitate on getting an expensive 3-ply nonstick unless my bank account hits a certain level
America's Test Kitchen basically chose the Oxo nonstick pans because a mix of quality, but they are "cheap" enough to throw out if they wear down. I find T-Fal to be a decent brand.
Other than a Le Creuset Dutch oven, well seasoned cast iron is basically all I use and it’s all nonstick.
I watched your videos and I still bought a hexclad pan. Works for my use-case, I love it. But I also agree with what you said about it.
That's great. My point is to help you understand what you are buying and the options. If you purchased it as an informed consumer, then you did the right thing for you.
About 20 years ago I bought a set of Calphalon nonstick pans and they didn't even last as long as cheap ones. I don't know if they have improved and I never plan to find out.
I stand by you!
Thanks!
I just placed a $500 order with Darto for my physician group last night, as they are having a 2 for 1 pre-sale right now. Sorry Hexclad, not everyone is a Gordon Ramsey shill. Happy Cook Culture subscriber here, and I have really appreciated your educational videos on CS/CI care -- they have been foundational to my experience as a cook and BBQer. Thank you, Jed, for your work.
Good on you!
100% agree. This is the way review video should be honest, researched factual, and the company stands by their product. They would not be sending you a cease and desist. It means they’re hiding something they know that they’ve got a a bad product.
Keep up the good work. Love your videos,highly value your opinion.
Thank you!
Report that lawyer to the local BAR association
Thanks for the info
I've been debating buying hexclad because my Ninja pan has scratches... but this has convinced me to not do so. I've been slowly swapping out pieces with stainless steel, cast iron or some other material that isn't non stick. I guess I'll just have to get my skills up so I don't ruin them. Trying to figure out what to replace my ninja forever pan (or whathever it's called) with. Cast iron is just too heavy for me to use regularly. I've never used carbon steel, so perhaps I'll give that a try.
Take a look at the Strata pan.
@@Cook-Culture lol I literally just finished watching your video on it. Thank you!
Hexclad is looking to explore the Streisand Effect.
keep it up Jed! don't let them intimidate you.
I had a generic non-stick Wok that was 20 years old and scratched up. I replaced it with a HexClad one, it is ok at best. Wish I would have just bought a carbon steel one.
Ok. Bought mine a few years ago. Used the pans nearly every day since. Have had zero issues. Will it wear out? Sure, everything does. But they’ve lasted far longer than any other non-stick pan I’ve had.
I will say that Swiss Diamond does outlast other nonstick cookware in my experience. That doesn’t mean it won’t wear out but it does seem higher quality. The heft and metal content also lets it perform better. It’s a premium product not a bang for buck thing
Agreed, and Hexclad probably will, too. The issue is that they use PTFE and do wear out WAY faster than non coated cookware.
Thanks for what you do.
My pleasure!